Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,241 total complaints in the last 3 years.
21,708 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account as you say was reinstated. I screwed up on email address my money was on. The one I posted today is the account I wanted to be reinstated. I could not get into it until a few minutes ago. I do apologize about that. Please reinstate this email address. Cause other has no amazon account.
Business Response
Date: 06/28/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 06/28/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 06/30/2023

Complaint: 20199163

I am rejecting this response because:

Sincerely,

*************************

Then what do I do to get my ****** back. I had ****** in this account. 1 was stolen after I put it in my amazon credit account. And I had ****** on the civ account. I need my money then if I am banned from amazon. It is also against the law for a company to keep or steal my hard earn money. I really like all my money through snail mail. In a check. So please send me my whole money please. That is all I ask.
Business Response
Date: 08/04/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained,used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.
Sincerely,
********
Amazon.com
Customer Answer
Date: 08/22/2023
I want your help BBB. I had ****** in my amazon account. And they are stealing my money. That is against the law. See I worked my **** off for my money. And amazon stolen my ******. I want to hire BBB to fight to get my money back. I hate to do a class action lawsuit on amazon. So if that is proper from you guys for me to do. Then I will. Please BBB help me. I admit that I have mental issues. And I do not understand that a big company would do this to me. I kinda think that amazon is a ableist. So please help me. Its just me and my mom that is 70 years old. And me having mental issues.
Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on June 4th I contacted Amazon via the customer service chat to let them know I received two (2) damaged items in my order. the first item is NATURIUM HYALURONIC ACID SERUM and arrived severely damaged and mostly empty. customer service representative advised to take photos and send them via email which I did immediately. I was advised to dispose of the product and the representative also advised my $16 refund would be processed, which was a lie. when I contacted again I was told I did not submit enough information, despite the fact that I was never asked for it until I inquired why my refund was never processed. Amazon routinely commits fraud against its disabled customers who utilize this service out of necessity, and are then further abused and defrauded via the customer service chat, which is run by the most entirely useless people on the planet. I am deaf and utilizing the customer service chat has become so impossible that I am considering now permanently closing my Amazon account. I've put a minimum of 6 hours into attempting to resolve the issue to no avail. I am seeking my original refund amount of $16 for the damaged product, as well as compensation for my wasted time of a $50 Amazon gift card balance.
Business Response
Date: 07/04/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you received a damaged item and inconvenience caused with customer service representative. We never intended this to happen and we would take this feedback seriously and pass it on to our internal team.

I've reviewed your Order and understand that you are looking for a refund of damaged item.

Unfortunately, we will not be able to refund this Order as it's a returnable item and we require the item back to process a refund.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 07/04/2023

Complaint: 20199075

I am rejecting this response because:
AMAZON continues to ignore the facts of the situation in order to spitefully harm a disabled customer out of retaliation. I was already issued the $16.99 refund that I was owed for the damaged product after I was told to submit photos and dispose of it, which I did. a supervisor, probably the one replying and continuously refusing to escalate my issue, knowingly an intentionally reversed my refund to intentionally harm me financially. this is illegal and I will be involving the *** at this point. process the refund to my original payment method and stop defrauding customers who have spent countless hours jumping through the hoops Amazon demand only to be retaliated against and harmed by some sick scumbag on a power trip anyway.
Sincerely,

***********************
Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an item that came damaged. The third-party seller had stopped responding when trying to resolve the issue. I took further action and disputed the charge with my bank, who unfortunately sided with the merchant. Later Amazon charge me a second time for the item despite telling me that they could refund me the original charge through their A-to-Z guarantee policy. This has been going on close to seven months and any time I speak to an agent on Amazon, Nobody has the same information.
Business Response
Date: 06/20/2023
Hello,

We have denied the customers request for a refund on order 113-3586959-5927418. Customer raised a chargeback dispute on this order on May 09, 2023 and the dispute is now settled in customer's favor. Therefore, we cannot process any more refunds to customer.
Kindly request customer to contact their card issuer for more information with regards to this reimbursement. Case ID: ********** and Transaction Reference Number: 1V484Q41S08, customer can use this information with their card issuer to trace the transaction.

Sincerely,

*****
Amazon.com
Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a refurbished product from amazon a meta quest 2 for $430.99. I received it without a charging cable. When I bought a cable charged it and used it I found out the item did not work. the audio was out of sync with the game play. I bought several games I cannot return and could not play them. I went through the return process starting June 5th, I returned the meta quest 2 and accessories via **** They did not accept the return in the box it was delivered in even though there was no damage to the box. They then charged me 10 dollar for each item to be reboxed on top of a **** taping fee. This return was suppose to be covered by amazon. Now the item has finally been returned to them but they are dragging their feet on refunding my money. I have spoke on the phone several times with amazon reps some exceedingly rude I was yelled at when I made a joke by a guy named ******* who attempted to access my account after hanging up on me I received an email while no longer on the phone with him asking for access to my account. I want my money back immediately and at this point I am going to start actively telling people to not use amazon as they do not honor their product and they do not value return customers.
Business Response
Date: 06/18/2023
Hello Kayla,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you haven't received refund for your return.

Upon investigating, I can see that package was dropped off at *** store on Jun 7, 2023 and delivered to nearest fulfillment center by Jun 15, 2023.

Once the carrier has received your return package, it can take a while to arrive at our returns center. We ask that you wait 14 days from the carrier's first return scan on your package to allow for any delay in delivery or processing. Some items may take up to 30 days.

I've checked and see that Estimated Refund Date given is 8 July 2023, while creating return.

Since you have taken time and contacted us, I've forwarded your feedback to our internal carrier department to speed up the process.

As soon as your return is processed, we'll request a refund to your payment method and send you an email confirmation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*******,
Amazon.com
***********************************
Initial Complaint
Date:06/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June the 8th order number 113-7702391 instflex advanced joint support purchase price over 62 dollars. I never received the item, yet they say it was in my mailbox. I have a drop inside your house mailbox so it could not have been stolen, I was told to file a false police report and say it was stolen, I refuse to lie. It was never received. I have purchase this item 28 times and they are refusing to replace my item, Please help me get my refund or replacement item,
Business Response
Date: 06/18/2023
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: ******************* delivery issues.

I apologize for the inconvenience.

Upon checking, I see that this is a seller fulfilled order and unfortunately, we'll not be able to take any action on it from our end.

However, as per the order tracking this order shows delivered at the provided address.

I've contacted the seller for you and they'll get back to you with an update on it.

If there was any alternative from our end, we would have surely helped you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I refused delivery of a package from Amazon. After not receiving a refund for an extended period of time, I contact Amazon. They responded that their investigation of the incident was that the package was delivered and that I should file a police report. This does not make sense, as there was no crime or theft. The ***** driver presented at my doorstep, I refused the package, the Fed Ex driver left with the package telling me he would return it to Amazon. This is a fairly standard practice - one Amazon recommended to me when I reported to them that I no longer wanted the item as it had arrived too late.I am seeking a refund from Amazon and they are refusing until I file a police report. This is inappropriate. The issue is now between Amazon and ***** - they can track down the driver and take whatever action is necessary, and I should have my refund.Order Number: 112-5247102-2949042 Order Placed: May 23, 2023 Order Amount: $832.00 plus tax Status in my Order history: On the way back Your refund will be issued soon.
Business Response
Date: 06/20/2023
Hello *****,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you haven't received for the item you refused at the time of delivery.

I've launched an investigation on your previous correspondence with our customer service team and I'll gladly take any necessary actions to ensure that you and other customers don't encounter service below our standards moving forward.

Upon investigating with our returns center, we can confirm that package returned to seller. To make things right for you, I've issued refund of $900.64 to your original payment method on Monday, June 19, 2023. You will see this refund posted to your account within 3-5 business days.

We appreciate you bringing this to our attention.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*******,
Amazon.com
***********************************
Customer Answer
Date: 06/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have confirmed the refund has been fully executed.
Thank you for your assistance in this matter. It resulted in a **************** to an issue I've been battling for some time. Much appreciated.

Sincerely,

*************************
Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased often online at Amazon 3/18/23. Notified it was delivered 4/3/23 via ********** tracking number, but no package was delivered. Contacted Amazon, stated item was not delivered & tracking # is for ********** but I live in *******, in *********** dont have ********** here. Advised to check w/ neighbors then contact again if it still isnt delivered. Contacted Amazon again, stated item was not delivered and tracking # is for ***** but I live in ******* - was told to wait 30 days/1 month to see if item will be delivered late. Contacted Amazon again, 1 month later, was told item shows delivered - told Amazon rep the tracking # is not for ******* but for **********, was again told to wait to see if item will be delivered. Contacted Amazon 6/15/23, reiterated all the details from above, was told transaction is older than 30 days and unable to do anything.
Business Response
Date: 06/18/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you haven't received your order.

The e-mail address you mentioned on complaint isn't associated with an account. I've tried checking with the help of phone number, unfortunately unable to find any order details in our records.

I would be happy to help you with this issue however, we need you to write back to us with the order number from the account associated with Amazon.

Awaiting for your response!!

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/20/2023
Email address on Amazon account is:
*********************************
Order # 112-7451361-9570643
Business Response
Date: 06/28/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed complaint details and I'm sorry to know that you haven't received your order #***-7451361-9570643.

Upon checking with the tracking details, I could see that package shows delivered with ********** on Monday, April 3. Since you haven't received your order, I've issued refund of $10.70 to your original payment method. You should see this refund posted to your account within 3-5 business days.

You can check the complete refund details through your Amazon account.

Concerning your feedback about the deliveries, I've forwarded to the appropriate teams internally for their review. I'm sure our Internal Transportation Team will look into this instance and will try to rectify these errors.

We appreciate you bringing this issue to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was told i would receive refund within 5 days of item receipt.customer service keeps hanging up on me and is rude and wouldn't help me at all with a refund.They even told me to contact the carrier knowing they received the items already and I'm getting absolutely nowhere with them.
Business Response
Date: 06/18/2023
Hello ****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry that your refund isn't processed on the item returned from the order #***-2679275-9579411.

I've reviewed the details of the return and see that the return tracking confirms that the return was delivered on June 5, 2023.

As soon as the item from the returned package is reviewed, we request a refund to your chosen refund method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account.

Refer to our Refunds page for more information: **************************************************************************

In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

If you don't hear from our ************** by July 5, 2023, please let us know so we can find out what happened.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/20/2023

Complaint: 20198360

I am rejecting this response because:it's been more then the policy time for items recieved. And returned.It states specifically refunds are issued 5 days after receipt of items.I got my refund for an item I shipped. To you guys 5 days after this one.

Sincerely,

*********************
Customer Answer
Date: 07/09/2023
**** getting told different things even after they admitted to receiving a return item June 6th,had my file an incident report,told me contact them after July 5th,I did and they made. Me do another incident report,then told me I was getting my refund,back to they never received the item.Wont acknowledge proof of receipt haven't. Issued a. Refund either.

Business Response
Date: 07/17/2023
Hello ****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the return process on the order #***-2679275-9579411.

I've reviewed the details of the order and see that the item was successfully refunded on July 14, 2023 back to your payment method.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

If you don't see the **** refund posted to your account, please contact your issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

I hope this helps. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Robucks card for my son. It is his birthday. All he wanted was the robucks for his birthday. When first purchased, we purchased a digital card. I never received the email. I called Amazon and they said it was not a digital card. I advised it should be removed from the site and to cancel the order. I looked on the site later for a physical over night card because time got away and I did not make it to game stop to buy it. The card arrived and doesnt work. I tried it online and then on the game. It says invalid code and that the card must be activated. I called amazon, spoke to 3 reps and 2 supervisors. i went from I;m transferring you so your refund to could processed to contact Fornite. I advised fortnite can only be contacted by email and they never contact you back. then I spoke to a supervisor who states I could get a discount and she disconnected the call. No call back. I called again, spoke to a supervisor to be transferred to a **** that says it is non refundable. I purchased from Amazon. Not fortnite. i expect Amazon to fix the problem. They have my money and my son dont have his vbucks. If Amazon cannot handle the issues, they should not sell for fortnite. As a customer, I have nothing to do with the contract Amazon has with third party sellers. I can only imagine that they are still selling these cards and have ripped off so many people. This is wrong and they need to be exposed to everyone. I can only imagine the things they get away with because people are not aware that something can be done. I was on the phone with them for 2 hours trying to get this resolved. Of all the things to do and all the places to go, he chose to have these V-bucks for his birthday. Amazon is horrible. I had to speak with a supervisor about my packages going to someone else's place. The door mat they were taking photos of was not mine. They have wasted hours of my time, wasted my money, and ruined my son's birthday and they did not give a ****.
Business Response
Date: 06/18/2023
Hello Tarnise,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that the Fornite V-Bucks Gift Card you purchased isn't working.

The 16 digit code on the back of the card WILL NOT work if redeemed directly through your gaming platform (PlayStation Network, Xbox ************** Switch, etc.) Also, an Epic Games account is required to redeem a V-Bucks Card code.

Upon checking, I can see that website description already says "No returns and no refunds on gift cards". Since you are unable to redeem the gift card you purchased, we would request you to contact the brand partner "FORTNITE", as they are in the best position to help you with the code activation.

We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/21/2023

Complaint: 20198339

I am rejecting this response because: I clearly stated in my initial complaint that I tried from the website listed on the back of the card first and then i tried from the playstation. One of Amazon's reps stated that they are having issues with the cards. Yet Amazon continues to sell them. We are in a recession and I work hard for my money. I do not have money for Amazon to steal from my son & me.This is not acceptable and if this was non refundable, i would not have been told by a supervisor that they would offer a discounted amount to me. This was before she rudely disconnected the call. The rep before that stated he was transferring me so another rep could assist with a full refund but this was after he advised that his gaming **** needed to activate the card but the **** was unable to do so. This is not acceptable and Amazon knows it's not.

Sincerely,

*******************************
Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a six hundred dollar order and flat iron that was ****** was missing out of the box from order #***-4019251-5687426 I was informed to call the police and file a report and having to wait until investigation was over for any consideration of a refund as well as them closing my account a day later so that I no longer am able to access proper purchases They said they couldnt reach at 24/7 police station and keep dropping the call when trying to get in contact
Business Response
Date: 06/28/2023
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 6/28/2023.

Sincerely,

***
Amazon.com
Customer Answer
Date: 06/28/2023

Complaint: 20197871

I am rejecting this response because:
I was told after a police report was file for the missing item that I would receive a refund.
Sincerely,

***************

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