Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,245 total complaints in the last 3 years.
21,737 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have evidence that I returned the Ziplock Flexible Toes and ******* the Farting Snowman book. I used the *** location and information provided by Amazon to return these items and have included the paperwork including acknowledgement that they were scanned and shipped back to Amazon. They are charging me again for these items stating that I never returned them. This is an on-going issue and I have lost money becuase in the beginning I felt there was no need to save any paperwork once I received the email confirmation of the return......boy was I wrong. I want them to reinstate the credits back to my account and reverse the charges fr a second time In the amounts of $18.86 and *****
Business Response
Date: 03/02/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding the refund and retro charges for the returned order.

Upon checking, the e-mail address you have provided to us with isn't associated with an account/doesn't have an order matching what you described. For your account's protection, we're only able to take action when we can confirm the request is coming from the account holder through the registered email address on the account. Considering that, we would need you to write from the associated email of the account for research.

If you're not sure what e-mail address your account is under, please contact us via phone:

**********************************************************

Once we have the details from registered email, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/02/2023

Complaint: 19518557

I am rejecting this response because:

Email address associated with account is
*************

Sincerely,

*********************
Business Response
Date: 03/09/2023
Hello,
I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for writing back to us and confirming the registered email id.

As per the email sent on March 3. I've issued the refund for both of the items back to your original payment method. I see you were retro charged for $10.86 for "Ziploc" item and $12.50 for "*******" item. These two refunds should already be reflecting back on your billing statement.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:03/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a gift voucher and applied it to my amazon.com account. On 27th September 2022 I realized it had been applied to my amazon.com account but I wanted it applied to my amazon****** account instead.I contacted Amazon Customer ******************** and asked them to make it so. They tried emailing it my ****** account but it instead went to a previous inactive amazon.com I used to have.(Note that the email addres on the amazon.com account is now ********************** they asked me to change it from ************************ in trying to give me access to the closed account where the gift voucher now resides)Despite close to 100 contacts with them about this they have been unable to resolve the issue. During these attempts my active amazon.com account has been closed by them so I no longer have one.Their Gift Card Escalation Team has stopped replying to my emails.In trying to resolve this issue I have worked with normal CS, their ****************** Team (who are unable to give me access to the closed account where the gift card resides), the Gift Card Escalation Team and now the Amazon CS TwitterHelp account - who tell me there is no further route for escalation other than to continue to work with their ****************** Team and their Gift Card Escalation Team. Of course, there's no point as the former previously couldn't help and the latter won't reply to my emails any more.Note that there are further communications with Amazon CS (such as email correspondence) that I can't access because I can't log into the accounts to request them.
Business Response
Date: 03/02/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the $100 gift card and account access issue. I'm sorry for the inconvenience caused.

I can see you have an active Amazon.com account registered with the "gmail" id you have provided to us and that $100 gift card is available there. Since the account is active, you should be able to login to it and place any order using the available $100 gift card balance on the account.

If you are unable to login to your account using your "gmail" id, I request you to please try the "forgot password" option to set a new password for the access or call us at ************** if still unable to access it after trying the above option.

Please note: The gift cards are site specific hence they can not be used or transferred from one account to another and one site to other (No option to redeem it on Amazon.co.** when you have Amazon.com GC and vice versa).

We are not able to refund it to any credit card as well. This can only be used on your Amazon.com account registered under your "gmail" id you have provided. I request you to please try and login to your account, if unable to gain access, as discuses above, please call us at ************** for further help.

Thank you for your cooperation and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/02/2023

Complaint: 18518621

I am rejecting this response because:
The suggestion being made does not lead to a resolution. I have tried the suggested approach 3 or 4 times and each time Amazon has been unable to restore access to the account with the gift card. They try but their system rejects their attempt.

Sincerely,

*********************
Business Response
Date: 03/09/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account access. I'm sorry for the inconvenience caused.

As you have tried the forgot password option already but unable to gain access, as requested in previous communication, I request you to please call us at ************** for further help.

we are unable to resolve the login issues over email or this communication as it requires to verify additional security which can be possible only through the call. Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/22/2023

Complaint: 18518621

I am rejecting this response because:
I replied on March 12th 2023 to the email they sent:
a) I said they'd need to call me as I'm in ******
b) I asked how would this be different from what they've tried before.
I got no call and no reply.

Sincerely,

*********************
Business Response
Date: 03/24/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand you would like a call from our end as you are not in US but in **.

I'm sorry, we do not have the option to arrange the callback and unfortunately there is no other way to resolve this issue but to pass the security through the phone support to get access to your account.

As we discussed in previous communication, we have no options to resolve the account login concerns over email or any other platform(s). This can only be resolved through the call due to additional security verification in place.

The call must be initiated by the account holder on our given number; **************. I hope you understand.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/27/2023

Complaint: 18518621

I am rejecting this response because:
You have not told me how you intend to progress this that will be different to what you (Amazon) tried unsuccessfully before:
* Gift Card Escalation Team (3 or 4 times - none of their suggestions have worked)
* ****************** Team (4 or 5 times but they can't give me access to the account where the gift card resides).
I will not phone you because it will cost me over $1 per minute. Also, what you say is not true because various Amazon teams have called me on my ** phone number in the past.

Sincerely,

*********************
Initial Complaint
Date:03/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB.org and Amazon.com Teams,Object of the complaint: My amazon.com selling account.Describing the issue:Amazon accusing me of violating of the *** Lost and Damaged Inventory Reimbursement policy. Ive precisely analyzed my account and ALL *** shipments. I want to stress out that weve never asked for *** reimbursement for lost inventory. We've analyzed all transactions on the account. There was no reimbursement the shipments. The only Case (ID **********) I found in this regard is dated June 21, 2021 and even there was no reimbursement done. I can assure Amazon that we didn't manipulate.But, Amazon didn't go deep and just denied my request. On the account is clearly visiable that we've never request compensation for lost units. But Amazon still states the same. Even more, they claim that we manipulated in this regard. It's non-sens! I kindly ask to escalate my concern since the Team in charge doesn't want to conduct fair investigation. See my appeal attached.Best regards!
Business Response
Date: 03/05/2023
Hello,

We reviewed the information you provided and completed the review of your account. We have decided not to reactivate your account due to violations of our FBA Lost and Damaged Inventory Reimbursement policy. Funds will remain blocked and you may appeal for funds after 90 days by writing to ************************************************.

For more information, you can review our "FBA Lost and Damaged Inventory Reimbursement" policy:
*********************************************************************;

We may not respond to further emails regarding the status of your account.
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ********************. I am the owner of ZENDAstore Amazon account (email: ***********************).My concern is the rejection of passing the video verification for the second time due to an unexpected factor. This force majeure is the war and genocide of the ********* nation. The essential facts in my case: On September 15, 2022, I passed the video verification. On September 22, 2022, I received an Amazon letter that my account was engaged in fraudulent activity. Briefly, I failed the video verification. Unfortunately, I feel annoyed due to the current situation in **** (I am from *******). On that day, we had the air warning. It started when I showed my passport. I attached the screenshot from **** ************* where you can see that the air warning starts at ***** (our verification started at *****). I decided not to interrupt that process because I feared that Amazon wouldn't give me a second chance to pass it. During the verification, I felt uncomfortable because I thought the Russian bomb would destroy my home and I would die. I couldn't respond appropriately to my translator. I couldn't focus on Amazon verification, and I was too afraid of it. It gave me two months to control my emotions again. Please allow me to pass the verification again! Unfortunately, air warning isn't a predictable thing.
Business Response
Date: 03/16/2023
Seller failed IPI and has been notified about it. The account does not fit a reinstatement.
Thanks!
Customer Answer
Date: 03/17/2023

Complaint: 19517565

I am rejecting this response because:
I understood that my verification failed.
I don't insist that Amazon specialists made the wrong decision. However, they couldn't predict that I passed that verification during the air warning in *******.
The air warning means that our country is at risk of being bombed by the ******************.
They use ********************* 136, KH-47M2 Khinzhal, ****, BMPLA and etc. I attached the screenshot from **** to show you the work of these rackets.
As you see, we have little chance of surviving during the air warning. I felt bad and couldn't concentrate on my video verification.
I don`t ask you to reinstate my account, but I need to pass my verification again.
The situation in **** is better now, so I will feel more comfortable passing the video verification again.
I kindly ask you to allow me to pass the video verification again.

Sincerely,

Sergii *************
Initial Complaint
Date:03/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordering a electronic hair clipper from Amazon Feb 21 st the product was received Feb 28th damaged... The products packaging and product itself...Upon initiating a return for the item Amazon no longer has the exact item to re order.. **************** offered the most of $20 us dollars for compensation for a $200.00 paid item... Their offer was refused... I do not want to return the item unless an exactly replacement will be guaranteed
Business Response
Date: 03/02/2023
Hello ******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB Complaint and I am sorry to learn you received your order of TPOB Goblin Professional Hair Clipper in damaged condition.

The item that you ordered was sold by third party seller TPOB - Thepissedoffbarber and fulfilled by Amazon. The same item from the same seller is currently not available and we do not have information about its stock availability. However, the item is available from a different seller and you may place a new order with them.

We request you to return this order for full refund.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************
Customer Answer
Date: 03/02/2023

Complaint: 19517547

I am rejecting this response because:

Sincerely,

************************* item is no longer in stock for replacement... It was damaged while in transit.... The complaint stands until reasonable compensation is offered
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/*****,I am writing to request your assistance with an issue I am having with Amazon. On February 18, 2023, I received a notification that my Amazon seller account "ELVISSA" has been deactivated due to an alleged violation of Amazon policies. Specifically, Amazon is claiming that I have another seller account named "TwilightCGO" which was enforced for violating one of Amazon's policies.First of all, I want to clarify that I am not the owner of "TwilightCGO" Amazon seller account. The actual owner of this account is ***** *************************** and we were business partners in the past.As you may see from the attached documents, we started our partnership on August 3, 2022. Later, on November 7, 2022, I notified her about my intention to terminate our partnership due to concerns that ***** was violating Amazon policies. We conducted a partnership meeting on November 9, 2022, to finalize the necessary documents to dissolve our partnership. And than I decided to start my own business.As an honest seller, I have always followed Amazon's policies and have never engaged in any infringement. It is unfair for Amazon to ruin my company's reputation as a seller by deactivating my account, and I believe that Amazon's arguments are unfounded. Amazon Support has been unresponsive to my requests for assistance, and I am now seeking help from the Better Business Bureau. According to Section 3 of the Amazon Services Business Solutions Agreement, Amazon has the right to terminate the agreement for one of three reasons, none of which apply to my account. Therefore, I am requesting that Amazon reinstate my account.Thank you for your attention to this matter.*********,***** *************************** *******
Business Response
Date: 03/02/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 3/2/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 03/03/2023
Complaint: 19517482

I am rejecting this response because:
I have already submitted to Amazon these documents:

- Plan of **************************************************** Termination Letter;
- Protocol of the Partnership ************************************* Dissolution Agreement.
Writing this response I noticed that documents number 2, 4 & 5 were not uploaded to the BBB system in place of my complaint. But they were submitted to Amazon with my appeal. I attached them to this response with two new documents per request of Amazon, in one file due to BBB attachments limit.
I have described the issue in my Plan of Action and indicated the steps that have been taken to resolve it and prevent such problems in the future. I clearly explained that even though I had used a TwilightCGO seller account in the past, I never did when I started my own business through my ELVISSA account.

I believed that the documents I provided to Amazon were sufficient to conclude that I had previously accessed and operated TwilightCGO account due to Partnership Agreement with TwilightCGO owner - ***** ***************************, but no longer have anything to do with it since November 9, 2022, the day we dissolved our partnership agreement. To support this I provided Partnership Termination Letter, Protocol of the Partnership Dissolution Meeting and Partnership Dissolution Agreement.

Despite this, I received request from Amazon:

We have discovered that you are related to an account starting with TwilightCGO.

We have received your documentation, but do not yet have enough information to reactivate the account.

To reactivate your account, please provide documentation that you previously owned or had rights to the account, but no longer own or have rights to the account. This includes, but is not limited to, proof of sale deed, purchase agreement, trade transfer agreement, contract termination, etc.

I want to emphasise that the documents I have already provided confirm the circumstances that Amazon pointed in its request: according to our Partnership Agreement with ***** *************************** we jointly operated her TwilightCGO seller account, so I had rights to this account given by her due to our partnership. Then we dissolved our partnership and according to the Partnership Dissolution Agreement I have lost access and rights to her TwilightCGO seller account.

However, ?onsidering the request of Amazon, I decided to submit additional documents, viz:
- Protocol of the partnership organizational meeting - were we agreed to operate TwilightCGO Amazon seller account jointly in purpose of our partnership and defined our responsibilities;
- Transfer and Acceptance Act - that we concluded in addition to the Partnership Dissolution Agreement to confirm the facts related to the dissolution of our partnership, including that control over the TwilightCGO Amazon seller account is fully transferred to its owner - ***** ***************************, and I forfeit all rights to it.

Please, review my submission and attached documents.
Thank you for your attention to this matter.

Sincerely,

***** *************************** *******
Business Response
Date: 03/09/2023
Hello,
We have decided to reinstate this account and an email was sent to them informing them of this decision on 9-Mar-2023.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:03/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB team, I am an Amazon seller, my email - is ******************** merchant token - A1OO5L6R5IOAOQ. I am writing to you as a last resort to genuinely ask you to help me with the issue I am facing. I contacted the Amazon Support team and Amazon payments team to resolve my issue. Every time, the Amazon team informed me that my issue would be resolved, but it is still unresolved for 15 days.THE EXPLANATION: On 13 February 2023, I successfully verified my account through the video interview and the Amazon team informed me about it via performance notification. Since I successfully passed the interview, my account has not been deactivated, but the Amazon team forgot to release the hold on my money. Amazon is still putting a hold on my money unreasonable. As a result of it, I still cannot get my disbursement since 13 February 2023.To resolve this issue directly with Amazon, I contacted the Amazon support team through the following cases ID:**********************31, ***********. First, I was informed that the hold on money would be released on 22 February, after that 28 February. Eventually, I was informed that I will receive my disbursements on 1 March 2023. Today is 1 March, but my available balance is zero. So today I will not receive my disbursement as well.I also contacted the payments team on **************************************************Besides, I contacted the Amazon lending team via email on 27 February to inform them about the issue, but there is no response from them as well.I also attached the screenshot from my Amazon account that shows my available balance is zero and for the next settlement date on 3/8/2023 it will be zero as well. As Amazon is still putting a hold on my money unreasonable, I suffer losses because I cannot buy a new batch of items and pay salaries to my employees.Therefore, I genuinely ask the Amazon team to release the hold on my money and make my balance available for disbursement Best regards,*********************
Business Response
Date: 03/03/2023
Hello Slavno LLC,

Currently, only some of your funds are available for disbursement.
We typically reserve your sales proceeds until a certain number of days after the delivery date of an order to ensure you have enough funds to fulfill any refund requests from buyers.

To learn about this policy, visit "Payments based on delivery date":
**********************************************************

The ******************* is unable to remove or override reserves held in your account. If you have available balance, you can request an On-Demand disbursement of your funds with Seller Partner Support.

If you have any questions, you can contact us at ***************************************.
Thank you,
Payments Specialist
Amazon.com
Initial Complaint
Date:03/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
View order details Order date Feb 22, 2023 Order #***-1810468-6921816 Order total $1,667.88 (1 item)Cancel items Shipment details Change shipping speed Not yet shipped Delivery date:We'll email you when available.Shop Fox W1758 Wood Lathe With Cast Iron Legs And Digital Readout 43...$1,538.99 Qty: 1 Sold By: Amazon.com Services LLC Track shipment Buy it again Payment information Payment *********** ending in **** Billing Address ************************************************************************************ Shipping address ********************* 546 *********************** *********** *********************************************************** Order Summary Items:$1,538.99 ************************* Total Before Tax:$1,538.99 Estimated Tax Collected:$128.89 Order Total $1,667.88 They are telling me to cancel and reorder at a higher price. I need help getting this item, at the price I found it at. It's it possible for you to help.
Business Response
Date: 03/02/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the order delivery.

I've checked on it and I can see that the delivery was pending due to the product availability, and an email confirmation was sent regarding the delivery date which confirmed it as pending. We were expecting the stocks soon and once available, the order gets shipped and customers are notified with the estimated delivery date however I can see you have already canceled this order now.

Since the order is canceled, we no longer be shipping this order to your provided address and upon reordering it, we are unable to offer the same price that was fixed on your canceled order. If you like the item, you are welcome to reorder it at the current available price.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:03/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Better Business Bureau, I hope you can help me with my complaint. I see that they help many people and Amazon responds I need help with my account, it was blocked I need access to my account My gift cards were added with balance, my debit card everything,Provide all the data to Amazon, and I call customer service, and they transfer me to the accounts department, which tells me that my account has no problems and that it will be restored within 24 hours, which never happens. I got this email:Hello,I'm sorry for the trouble you've had with your account.Our phone associate have escalated this concern on your behalf, our account specialist have confirmed no security issues in your account.Since our usual password reset methods won't work for this specific situation, you'll need to contact our Account Specialists by phone. To contact us, visit ******************************************** and follow the "Forgot your password?" prompt. They're available between 3:00 a.m. and 8:30 p.m. PST.Customers in the U.S.: ************** Customers within ******: ************** International customers: **************?We look forward to seeing you again soon.?Best regards,********* but I call and no one restores my account I need help and access to my account thanks!
Business Response
Date: 03/15/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 03/15/2022.
Sincerely,
***
Amazon.com
Initial Complaint
Date:03/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a problem with my Amazon account that needs immediate ************** has to do with the fact that Amazon has not paid me from my account for 4 months now. There is over $50,000 accumulated in the account. My account is perfectly fine, I can sell merchandise. The money is coming into my account, but I can't withdraw it. And the most interesting thing about this situation is that they don't even tell me the reasons for this withholding. Since December I have created several cases, which are still pending. No one is giving me any information. On what basis are they withholding this amount of money?I have been calling them a lot lately and only getting promises that my case will be reviewed and resolved. But how long do I have to wait? I already can't run my business normally for the last 4 months.I need your prompt help in resolving this situation.
Business Response
Date: 03/13/2023
Hello Team,
We have reviewed the request and below are the findings:
There was a recent payout to the seller account n March 8, 2023 in the amount of $53,121.67. Bank Transfer ID for this fund transfer: 3YQGBT2T8ADLBNZ.
Please ask the seller to check with their bank using the transfer id.
Regards,
******* GS

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