Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,248 total complaints in the last 3 years.
21,743 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/17/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered same day delivery from Amazon. Delivery was scheduled for ****am. It did not arrive. I called Amazon and they state it was not delivered due to bad weather. It is 79 degrees and sunny in ***********. I further asked where the package is so I can come get it as I have an appointment at 12pm to use the item and will have to pay a same day cancellation fee. She said it was going to the station. I asked where. She states it is on the way to the station. She would not whatsoever tell me where the package was. I dont believe they knew. She also stated she could do nothing more for me except give me a $5 promotion when I have to pay $70 to the worker who was going to mount my tv. I am appalled that Amazon would lie about the weather and then literally refuse to tell me where my package is. Also she could not tell me if it was going to be delivered today or nor. Just bad customer service
Business Response
Date: 06/30/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

I've asked our concerned department to take appropriate action on those responsible for delay.

Further, I've issued a full refund of $61.29 to your original payment method. It will take upto 5 business days to be seen on the card.

Once processed you can see the refund here :

***********************************************************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:06/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my second bbb complaint against Amazon. I purchased an I phone 10 on or around April 16. When I received the item it was a defect from the start the cell phone died at 10 precent and turned black over heated and did not take the charge I called Amazon and reported the problem to the 3 party seller n with at that time issued me a return label I had until June 12th to process the return.the week of May 14th the phones hole screen came off and the phone was in 2 pieces I returned the phone to the 3rd party seller and they emailed me back and told me they received the item and that they would issue a return in full. Then I received an email stating that the phone still had an I cloud linked to it and I said its impossible because I have a new phone and my I cloud is uploaded and is no longer effective on another device and I removed that model phone from my new I phone 13. And the seller issued me a refund of **** Im not accepting this refund and I spoke to Amazon since April and they put a few claims in and are giving me no resolution i want my full refund as promised by the seller and And Amazon asap first they said I would have it on June 12 now I have to wait until June 19th I want my 256 dollars for returning the item
Business Response
Date: 06/19/2023
Hello,
Since the return was received on 6/7/23 but phone appears to be locked we have requested seller to ship the phone back to the customer to unlock the phone and then ship it back to the seller for refund. Per policy, we need the item returned to the buyer again to delete their information/credentials and ship the item back to the seller for refund.
Initial Complaint
Date:06/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a tv from Amazon on 4/16/23 for a total of $454.75 after a couple of weeks the hdmi started to have problems with a signal and lines and loss of signal from my computer and anything else I tried plugging into the two HDMI ports and by week 3 it happened after an hour or so constantly even after changing cords thinking maybe it's my connections but I purchased a new TV to replace the one I sent back and no problem from anything to this day with the new TV and all my connections and devices having any problem. So I sent the tv back for a refund so I could buy another tv and it made it back to the seller with a signature stating they received the tv back. I have spent the last month fighting with Amazon's useless customer service because they screwed up the return and have the wrong shipping number. I asked for a *** driver to pick up the tv as I'm handicapped and can't bring the tv into *** two cities away and the Amazon customer service rep said it's not a problem but ended up setting it up as a drop-off, not a pickup. I called again and they said it was all set but I need to pay for the delivery driver to pick up the tv so I did and paid with my credit card. They got the tv back a few days later and ******* signed for the tv and they know they have the tv but refuse to issue the refund. I made sure I sent the tv back in better condition than I received it. The holder straps were missing so the bottom of the box was almost dropping the tv out and the legs, remote, and foam were damaged inside and were floating around in the box. I placed them in plastic bags and made sure the box was taped really well so the tv would not get damaged on the way back. They still refuse my refund and keep making one excuse after another each time I call. This is absurd after years of buying and being a prime customer. I'm now out for $454.75 bucks. This is not right.
Business Response
Date: 06/19/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

I've checked and see that the return tracking didn't have any information. As a reason we are unable to issue refund. You will need to work with the *** in this case for further help.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/21/2023
Complaint: 20200825
I am rejecting this response because: I clearly showed the original tracking number was the wrong type given as a drop-off tracking number for **** Amazon gave me to send back the tv. I did get help from ******* manager on the day I contacted **** The manager's name is ************ and she also called Amazon **************** and explained that *** had to change the tracking number because the first Tracking number Amazon keeps referring to was the wrong type used by the fist customer service agent of ********************. She processed the return as a drop-off and not a pickup. Amazon is making sure they never refer to the second and correct return number *** had the change to a pickup tracking number because they had to pick up the tv and *** had to change the shipping-tracking number to *** tracking number so *** could come to pick up the package. Amazon can clearly see that the second ********** tracking number that *** uses as a pickup and not for dropoffs. everything on both pickup and dropoff tickets are the same except for two things. One is the date and the second is the type of delivery. The address is the exact same one both the drop-off first and wrong drop-off ticket and the second pickup return address and the first drop-off number was never scanned because I never used the first drop-off ticket because it was supposed to be a pickup, not a drop off. Amazon is making sure they never reference the second number given to me and refuses to ******* manager ************** of The local *** because Amazon **************** knows if they contact The Local *** Manager she will verify the information is correct. Amazon knows the half dozen customer service people who worked on this will show their incompetence and the fact Amazon refuses to refund anyone for any reason when it comes to a wrong shipping number. Amazon considers every wrong number as a scam and refuses to refund anyone and this is an ongoing problem even when their own customer service personnel incorrectly creates a return.
I have shown in more than one email that Amazon is aware of both the Wrong first shipping drop-of number and the second pickup shipping number *** provided and both return tickets are completely the same except for the date and the number itself. everything else including the dropoff location was the same on both *** tickets and the package was returned to that location with the second ********** ticket and signed for by ******** at the location the delivery was dropped at.
Once again here are the Emails from Amazon customer service I received while trying to deal with this matter. These emails show the progression of fault that not just one customer service personnel at ********************** customer service took enough time to update my account to show I did everything I was told to do and did even know customer service still to this day refuses to refund my money knowing they received the tv back.
The first wrong type of return ticket Number, Drop-off: 1z 0v2 y98 90 **** **** That was never used and never even printed because this is a dropoff number by ***. Notice the return address.
This is the second correct return ticket Number, Pick-up:K3068481746 That was used to come pickup the tv from my house because I'm handicapped and needed it picked up as I stated to the first **************** person I spoke with to return the ** and she said it's all set. Obviously, she did not perform her job correctly and still processed my return as a drop-off.
It is easy to verify that Amazon received the tv back and that it was signed for in the emails I received from **** Any new Amazon **************** Rep refuses to verify the information because it shows Amazon did receive the tv at the address they wanted it sent to Rashid ventures llc *********************************************************** The 3rd party seller of Amazon and shows *********************** and received the package (**)This proves Amazon received the ** and that they own me a refund.
Sincerely,
***********************
Business Response
Date: 06/25/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry, unfortunately we are unable to relate the two tracking numbers.

You will need to file a claim with the *** so that they can help you further in this case.

I'm sorry for the inconvenience this has caused.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 07/02/2023

Complaint: 20200825

I am rejecting this response because:
You refuse to even look at the tracking numbers. you state you cannot relate to the teo numbers even know both are exactly the dame except one is a picup number and one is a dropoff and the fact your own customer service reps on more then one email show you do know about the situtaion and ********* that there was a mistake made and you did recieve the package back but you wont reconize any of this because you know you made a mistake and are refusing to pay the custoemr the money owed to them. This is not the last message you will recieve and I will continue to fight this till you pay me the money you owe me and ScAmazon admits fault. This is the only answer I will accept,
Sincerely,

***********************
Initial Complaint
Date:06/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I preset shoes on Amex from Amazon and returned them but was told it can only be refunded on gift card. It was done on 6/10. I ordered a robe set on 6/13 and left a balance. The balance was there on 6/16. Today,6/17, the balance was applied to a pre-order because I was told When you place a pre-order, you're not charged for the order until the item has shipped. In these situations, if a gift card balance is available, it would be used before charging your credit card. We appreciate your feedback. We're always happy to hear our customers' suggestions and opinions since they're used to help improve our service. BUT it wasnt used before today. No one can explain when this police started and I cant see it online. The I was told I can only get my gift balance IF i cancel the pre-order and the robe set (which is in delivery) and the re-order what I wanted THEN place the pre-order; if I do this, Ill lose my spot in the pre order like and the know that. Plus I was refused to be transferred from an overseas representative to one in US because theres no one there that can you
Business Response
Date: 06/19/2023
Hello ****** ,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Gift cards are applied when you place any order right away. This is same for any order. When the order ships, your card is charged if there is any balance amount. If the gift card balance is sufficient, then the card isn't charged.

You can also opt out to use Gift card balance by unchecking the option to use the gift card. You can see the information in the below link :

**********************************************************************************************************************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:06/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon policy states and the customer service representatives have confirmed that it takes two weeks from when the items are received to receive your refund it has been over two weeks at this point. When I called the company that I ordered the engined from through Amazon they agreed to give me an 100% refund and said that it had to go to Amazon. I have tried every day for the past 30 days to get Amazon to help me see where the refunds are but because the account is closed they say they cannot see it They always say that they have to forward me to the account specialist department which only operates through email and so I have to wait 24 to 48 hours for the email which come sometimes and other times it doesnt. When I do get an email from them they refused to open the account so I can find out where my money is. It is a process every time I try to call them Ive been hung up on a lot they request documents and I send them everything they ask for and they still cannot tell me where my money is. June ***************************************************************************************************** the message to the account specialist that we only needed the account open so that the status of the refunds could be viewed. So I waited for the email to come through and when it did come it was just saying that they are refusing to re-open the account. It seems as if they are refusing to give me my refund when they can only process the refund through this account so not unlocking it is putting a blockage in me getting my money. I am waiting on almost $2000 from Amazon and this is been going on for over a month and I have called them every day 2 to 3 times a day just trying to get the correct information I get the runaround it just depends on who Im talking to about whether or not Im getting anything from them and whether or not its correct. At this point I will never shop with Amazon again and I suggest that no one else do I have no idea what else to do.
Business Response
Date: 06/19/2023
Hello,

We see no returns processed from the order referred by the customer yet. We can only issue a refund after your return has been processed by our returns team. Therefore, we have denied the customers request for a refund until customer's return has been processed by our returns team.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 19 June, 2023.

Sincerely,

*****
Amazon.com
Initial Complaint
Date:06/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 ****** counter height barstools on May 15th that were damaged when they were received. The seat cushion has a hole in it and one of the legs is missing a large chunk of wood. I would like to have just these parts replaced instead of having to take apart the chairs and ship them back as they have already been assembled. ****, the woman at Amazon customer service on June 17th, told me that wasn't an option as the item has been discontinued which is a lie because I found the exact same item on Amazon after I hung up with her for a cheaper price nonetheless. If getting replacement parts for the barstools I paid $173.25 for isn't feasible, the least Amazon could do is give me a credit on my account for the damaged parts.
Business Response
Date: 06/18/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the item.

Whenever you have issues with the item, you can return it for a refund without even contacting our customer service department unless until it prompts you to do so.

Unfortunately we do not have an option to issue a partial refund or a replacement, you will need to return the item back to us in this case. I see that you have already requested for a return label. You can use it to return the item back to us.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:06/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband's Amex card was used by someone to pay for their Amazon Web Services account. Apparently this fraud has been in place since February 2021. We only noticed it in March when the charges went from under $200 a month to over $1,000. We make several purchases through Amazon, the e-store, and we also subscribe to its streaming and audio services. So it was easy to miss the charge when the name was also "Amazon" on the monthly statements, albeit it was followed by the words "Web Services."We notified Amex immediately and we were able to get a refund for several months worth of fraudulent charges. However, Amex can only look back to 10 months of charges, up to August, 2022. That means we are still owed from February, 2021 to July, 2022 worth of charges.For the record, we do not recognize those charges, we have never used Amazon Web Services, and we have been diligently and exhaustively trying to get Amazon Web Services to help us in getting our money back. However, we are being stonewalled by each representative who answers our email. It is a different person each time. You could not call them, they refuse to even look into the matter stating that they have to protect THEIR subscriber, the same entity that defrauded us. They said they do not recognize our names, emails, and phone numbers. Of course they won't because we have no business relationship with Amazon Web Services. It is a circular argument and perpetuates the fraud.I have alerted *********************** and they are looking into the matter to collect the missing refunds. I am writing this not just to vent my frustrations but to accuse Amazon Web Services of culpability with this fraud by not helping the aggrieved party, us, and correcting the financial damages inflicted upon us. We would like to be refunded the remaining months of charges.We have sent all the supporting documentations through email. They chose not to respond to them except to say they don't know us.Thank you.
Business Response
Date: 06/21/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you are referring to the unknown charges on your card for Amazon Web Services.

Due to the security concern, we don't have option to take action directly on the other account. However, I request you to contact your bank and raise dispute for the charges.

The bank will verify and help you in getting refund for the charges and they will issue new card which stops these type of unauthorized charges.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:06/17/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Apparently in April of 2022, I was using my ******** (Amazon Fire) and I was clicking on various subscription offers. I clicked on *** and saw that the offerings were already what am am able to see on my Uverse subscription (channel 9). So I closed the screen. BUT Amazon started charging me for the *** channel on the 27th of Everyone month (Amazon Video) at **** per month beginning in April 2022. I called Prime and the were able to remove charges for April * June 2023. But they were not able to go back before that. My dispute is that I never clicked an agreement to be charge or to have this service. Just opening the icon on my smart TV was enough. I want the Adjustment credit from April 2022 *March 2012 (13 months x ****). $77.87 I think Amazon Fire takes advantage of people and is set up to do exactly this. Terrible business practices I can provide my credit receipts on request. But Amazon know them well
Business Response
Date: 06/21/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm following up regarding your request to cancel your *** Masterpiece subscription.

First of all, I'm sorry for any inconvenience this might've caused, and I hope I can address your concerns. I'm writing to confirm that your *** Masterpiece subscription was cancelled on Wednesday, June 14, 2023, which means no more charges will be generated for it on your Amazon account.

As a gesture of goodwill, I've issued a $53.91 refund for the remaining total of your *** Masterpiece subscription charges. You will see this refund going back to the original payment method, in different amounts. Refunds are typically processed within 3 to 5 business days depending on your card provider.

To view and manage digital subscriptions you've purchased with Amazon, you can go to Your Digital Subscriptions in Your Account: **************************************************************

For more information, visit: ******************************************************************************

We appreciate your thoughts. Feedback like yours helps us continue to improve the service we provide, and I've shared your comments with the appropriate team internally for their consideration in future plans.

Thanks for choosing Amazon.com and we look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

***************************************************
Initial Complaint
Date:06/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Business, I am writing this letter to express my deep dissatisfaction and frustration regarding the recent actions taken by Amazon to reverse my FBA inventory and withhold funds from my account due to account deactivation. I believe this decision is unfair and unjustified, and I kindly request a thorough review and resolution of this matter. To provide some context, I have been an active and dedicated seller on the Amazon platform for a significant period of time, consistently meeting and exceeding the performance standards set by Amazon. However, approximately 270 days ago, my account was deactivated due to several customer complaints regarding the receiving of incorrect products. I would like to clarify that the situation leading to these complaints was entirely a result of a logistical mistake. Due to an unfortunate error in our inventory management system, certain customers received products that were not as described or intended. As soon as we became aware of these issues, we promptly took corrective action and provided refunds to the affected customers. We deeply regret the inconvenience caused to our valued customers, and we have taken significant measures to ensure such mistakes are not repeated in the future. Since the incident occurred, I have made multiple appeals to reactivate my account, highlighting the steps we have taken to rectify the situation and prevent similar incidents from happening again. However, to my dismay, all my appeals have been consistently rejected by Amazon, leaving me unable to access my funds and resulting in severe financial hardship for my business. I understand and appreciate Amazon's commitment to maintaining high-quality customer experiences. However, it is crucial to recognize that the situation in question was a one-time occurrence, stemming from a logistical error that has since been rectified. Our long-standing track record of positive customer feedback and satisfaction should be taken into consideration when evaluating this isolated incident. I kindly request a fair and thorough review of my account deactivation and the subsequent withholding of my funds. I am confident that upon reevaluation, Amazon will recognize the genuine efforts we have made to rectify the situation and reactivate my account. I sincerely hope that Amazon will reconsider its decision and provide me with the opportunity to resume selling on the platform. I remain committed to delivering exceptional service and maintaining the highest standards for customer satisfaction. Your understanding and prompt attention to this matter are greatly appreciated. Please find enclosed any relevant supporting documents, such as customer communications, refund records, and evidence of the corrective measures implemented to prevent similar incidents. Thank you for your time and attention. I eagerly await a positive resolution to this issue. Documents are attached below.1. Bussiness ************************* **** Statement.3. Plan of Action.
Business Response
Date: 06/18/2023
Hello,
We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.
Thanks,
Amazon.comSeller Performance
Customer Answer
Date: 06/18/2023

Complaint: 20200191

Dear Bussiness,
Please release my funds and FBA inventory which are withhold by Amazon.
FBA inventory FNSKU is attached.

Sincerely,

Javian Electronics
Business Response
Date: 06/22/2023
Hello,
We have conducted a review and confirmed the correct enforcement action has been taken on the account. Seller does not fit for reinstatement at this time.
Thanks,
Amazon.comSeller Performance
Business Response
Date: 06/25/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.
Customer Answer
Date: 06/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me.
Dear Team,
I hope this message finds you well. I am writing to inquire about the necessary steps I should take in order to reinstate my selling privileges on your platform.
Firstly, I would like to express my sincere apologies for any inconvenience or disruption caused by the recent issues related to my selling account. I understand the importance of adhering to the guidelines and policies set forth by your esteemed organization, and I am fully committed to rectifying the situation promptly.
I am prepared to take proactive measures to prevent any similar issues from arising in the future. Recognizing the significance of maintaining a high standard of conduct, I am willing to invest significant effort and resources into enhancing my business practices and ensuring compliance with all relevant regulations and policies.
I kindly request that you ***** me an opportunity to demonstrate my dedication and professionalism by reinstating my selling privileges. I assure you that I will diligently adhere to the terms and conditions outlined by your platform, thereby contributing to a positive and mutually beneficial business relationship.
Thank you for your attention to this matter. I would greatly appreciate any guidance or assistance you can provide regarding the reinstatement process. I eagerly anticipate your favorable response and the possibility of regaining the opportunity to engage in business on your platform.
Sincerely,

Javian Electronics
Initial Complaint
Date:06/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two desks on 6/16/2023 for $145.99 each from Amazon. I paid a total of $291.88 plus tax. My card was charged for the amount and I received a confirmation email. Several hours later, I received a cancellation email by the business indicating that they are unable to deliver the items at the price that I paid. This price was posted clearly on their website as the advertised price. It showed details of the **** and discounted price. Amazon committed to fulfilling my order when they sent me a confirmation email. These are dishonest business practices from a multi-billion dollar company that have essentially bait-and-switched their consumers. I attempted to reach out to customer service but was told the cancellation was due to a "pricing error" but they could not provide any details of what the error was. They repeatedly told me that they do not offer "price adjustments", even though I was only asking for the item to be delivered at the price that I had already paid. Amazon employees continually used misleading verbiage to downlay the severity of offering an incorrect price. They did not provide any real clarification in order to avoid taking responsibility. I would simply like to have the products I purchased sent to me at the price that I paid. I look forward to a resolution or point of contact from someone in higher level management at Amazon.
Business Response
Date: 06/19/2023
Hello Nehemiah,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the item is canceled. Unfortunately we are unable to reinstate and deliver it to you. Further, I see that the item is currently unavailable.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/21/2023

Complaint: 20200111

I am rejecting this response because:
First, I want detailed clarification as to why Amazon cancelled our order in the first place? What was the reason? My card was charged after I purchased the listed price Amazon offered on the website and I received a confirmation e-mail stating what I purchased would be delivered on 6/21.

Second, I want the desk delivered that I purchased for the price I initially purchased it at. I did not authorize the cancellation of the product I purchased. So I should not have to pay any difference because amazon decided to charge more for the product at a later date.

Furthermore, I see that the item is currently in stock at Amazon. So please reference the e-mail from the BBB to get more details. I look forward to receiving my promised products that I purchased soon. I would also like a call from higher management regarding the illegal business practices Amazon engaged in.

Respectfully,
*****************************

P.S. I attached A photo from today showing this item is in stock from Amazon. Which you initially stated Amazon no longer has in stock. Further dishonesty coming from the company.

Sincerely,

*****************************
Business Response
Date: 06/25/2023
Hello Nehemiah,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I can certainly understand your disappointment and I apologize for the incorrect availability information provided earlier. I see that the item is in stock.

Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Amazon is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other merchants may follow different policies in the event of a mispriced item.

You can find more information under "Pricing" from the link below:

************************************************************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************

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