Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

50,378 total complaints in the last 3 years.
17,477 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay Amazon for a prime membership every month. I ordered an item from Amazon I needed instead of the one I wanted because I needed it right away and according to their delivery I would get it the next day instead of 3 days later like the one I qould prefer. My item was suppose to be delivered **** which they told me they were having issues and it would be here on the 18th. I sat in the driveway for 2 and a half hours waiting only for them to lie to me telling me no one was home on a Sunday Fathers day. I called for help only for them to continue hanging up on me because I expressed I was a unsatisfied customer and I would love to end my membership with them because of the all the issues I've been having with them lately and all they keep telling me is just wait and waiting isn't apart of the prime package. I NEEDED this item and it coming the NEXT DAY was the only reason I got it instead of the one I wanted.
Business Response
Date: 06/19/2023
Hello Micah,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm very sorry to hear about the frustrating experience that you've had recently with our team! I have launched an investigation into your previous contacts and will gladly take any necessary actions to ensure that you and other customers don't encounter service below our standards moving forward.

Upon checking the complaint details, I couldn't find any order details. However, I can see recent correspondence with our customer service team related to item "AC Infinity Mylar Film Roll 4' x 100', Reflective PET Foil Sheet". If you are talking about the same one, request you to write back to us and confirm.

If there is any other order issue, please respond with the order number from the account associated with Amazon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/29/2023

Complaint: 20202982

My response to Raman R. Amazon.com Customer Service
2. Order ending **** - ********* System Builder software - the correct refund was issued, as software is non-returnable. Please check under the "Partial Refunds or Restocking Fees" section.
************************************************************************************

This is an unfair action on Amazon's part because the item was granted as a return with a full refund and the link is only for open items which this was not..

4. Order ending **** - ************ Strip Surge Protector, Pack of 3 - A detailed review of the returned items on this order shows an incorrect item, the "Utopia ************************ was returned in place of the expected item. Ensure you enclose the correct and complete item when making a return. While we recognize errors, Amazon cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Amazon.
***********************************************************************************************************************************************************************

Regarding the ************ Strip Surge Protector, I don't actually own a queen-size bed. I returned the power strip, and I distinctly recall informing the Amazon associate that I received only one unit instead of the three I was supposed to get.
Initial Complaint
Date:06/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a sterling silver anklet with my name on it the day I received it I put it on and the clasp broke. I contacted the seller I wasn't asking for a refund all I want was for them to exchange it The only thi g the seller ever commented back to me was there no refunds.
Business Response
Date: 06/19/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the damaged item Personalized Name Bracelet or Anklet Bracelet with CZ birthstone 925 Sterling Silver /14K Custom Names ********.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that seller has offered to refund $8 for this item and you can reorder it. We are unable to create a replacement in this case. Please reply back to the seller if you would prefer the $8 refund.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:06/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a seller on Amazon.com. This complaint pertains to the unfair business practices of Amazon with regarding how ** third party sellers price items for sale on Amazon. As noted the Attorney General has brought action against Amazon on Sept. 14, 2022 for this conduct. Amazon has committed these acts hundreds of times to my account. This is the latest:Item: ********** See screen shot attached. My price new for this item is ****** plus 9 shipping for a total price of ******. See screen shot of other sellers on Amazon as of the date of this complaint. The lowest price seller for this item in new condition is ****** plus **** for a total of ******. My price is clearly lower by ****. As shown by the screen my item is "inactive" for high pricing error. Amazon is forcing consumers to pay a higher price when I as a seller am offering a lower price but Amazon refuses to show my lower price effectively gouging consumers. Amazon is restricting free market enterprise. If my lower price were allowed the other sellers may meet or beat my price causing prices to drop in general. The mechanism used by Amazon now leads to a fixed over inflated price.Amazon falsely made the following public statement of which is untrue 100 percent:"Seller in Amazon's store set their own prices for the products they offer. Amazon makes no effort to prevent them from offering lower prices elsewhere. But Amazon knows customers expect to find low, competitive prices in the Amazon store. Amazon, like any store reserves the right not to highlight prices that are uncompetitive compared to other major retailers. When sellers set prices that are uncompetitive compared to these retailers, those offerings are still available to customers to Amazon's store, but Amazon does not highlight them."My price and item is deleted and now shown from the listing where it is higher or lower. Currently it is lower so according to Amazon policy it should be highlighted at this time.
Business Response
Date: 06/19/2023
In order to look into this concern further, please help us by providing the reference competitor URL/Manufacturer URL (Non amazon URL) for ASIN **********, so we can validate the pricing and the issue can be looked into further.
Customer Answer
Date: 06/21/2023

Complaint: 20202533

I am rejecting this response because:

There is no manufacturer url as it is "out of print." I see no other place online where the item is sold. That is not the issue. Instead the issue is that my price is lower than Amazon prices currently and you refuse to show my low price effectively fixing the price at a high price and gouging consumers. If my price were shown, 1) Customers would be able to buy lower now. 2) My lower price will create free market competition resulting other Amazon sellers lowering there price to match or beat my price.

Sincerely,

*******************************
Business Response
Date: 06/23/2023
Hello from Amazon,

As informed, we will need the reference competitor URL/Manufacturer URL (Non amazon URL) for ASIN **********, so we can validate the pricing and the issue can be looked into further.

We will proceed further once we get the information.
Customer Answer
Date: 06/26/2023

Complaint: 20202533

I am rejecting this response because:

bookfinder.com shows it is only for sale at Amazon.com. Here is the link: ******************************************************************************************************************************************************************************************&keywords=&publisher=&min_year=&max_year=&minprice=&maxprice=

Note: Since my complaint was filed with the BBB Amazon has deleted all sellers that were higher priced than my price. This was apparently done to remedy the price fixing allegation.

Sincerely,

*******************************
Business Response
Date: 06/28/2023
Hello from Amazon,

As informed, we will need the reference competitor URL/Manufacturer URL (Non amazon URL) for ASIN **********, so we can validate the pricing and the issue can be looked into further.
1. Product URL from Manufacturer/Brand website
2. Product URL from other competitor website
3. Price MSRP label
*************** provide manufacturer/ Brand/ Competitor URL.
We will proceed further once we get the information.
Customer Answer
Date: 06/28/2023

Complaint: 20202533

I am rejecting this response because:

As stated previously none of the information requested is available on out of print books.

Sincerely,

*******************************
Initial Complaint
Date:06/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Amazon Team.I'm writing to escalate my Complain ID:*********** that I submitted via Report Abuse in my Seller Central. Seller support team did not react to it. I need to escalation of business-critical issues. Someone has attacked our brand listing ASIN:B0BMBC1FJX by publishing abusive unverified negative reviews to damage our review rating on Amazon. Please investigate these negative, abusive reviews below. It has suspicions and abusive patterns. This review violates the policy because it focuses on the product's packaging, not the product itself. The mention of the color discrepancy and the confusion about the intended dog breed size may not provide relevant product-specific feedback.*****************************************************************************
Business Response
Date: 06/19/2023
Hello ****/SELF PRO OFFICIAL,

Thank you for informing us that one or more of the customer reviews for *********** Dog Bark Deterrent Device, Stops Unwanted Dog Behavior: barking, jumping, aggression, No need yell or swat, Just point to the dog (your or neighbors), Hit the button, Ultrasonic Long Range may violate Amazon's Community Guidelines.

We will investigate your report and take the appropriate actions. While we cannot share any additional information about any actions we take, we appreciate your help in ensuring other customers are empowered to make informed purchase decisions with authentic customer reviews.

If you would like to learn more about Amazon's customer review policies, please see our Community Guidelines (*****************************************************************************).

Amazon Review Moderation team
Customer Answer
Date: 06/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Initial Complaint
Date:06/18/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed online order #***-5444049-2102637 on 6/14/2023. I received all items from this order except for one which i was to receive on 6/17/2023. When the amazon driver arrived and unloaded the packages being delivered i noticed I was missing a package. i questioned the driver and he said he had nothing else and that I should contact customer service. When I went online to contact them i noticed my package now shows delivered. Which is false. I immediately contacted customer service and was given the run around and after about 35 minutes I was told they cant do anything and I should contact them on the next day. I found this to be unacceptable so I contacted Amazon again now 6/18/2023 around **** AM. They still refuse to issue a refund and will not confirm that the package was not delivered. Someone else at my residence also ordered packages from amazon to be delivered today (6/17/23) and surprisingly she also was missing a package that amazon shows delivered. She contacted customer service after I did and she was issued a full refund. The people I spoke with flat out lied and said that they cant issue a refund because of their buffer period but then why did they issue a refund today for the exact same issue at the exact same address. Amazon is fraudulently marking packages as delivered when they clearly have not been delivered. Im not sure if this is a way for them to meet the two day delivery promise through amazon prime that we pay dearly for or if the drivers are marking them delivered then stealing the product. Whatever the case may be i feel as if my money should be refunded immediately just like it was to someone else today. Amazon did not provide any photos for any deliveries today at my residence. Coincidence? I also have video footage of my entire front yard so it would be clear if the driver left the package in some random location. Something fraudulent is going on and unfortunately *** became a victim.
Business Response
Date: 06/20/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to learn about the delivery issue you've experienced with your recent orders, we take this as a feedback and share it with internal team.

Further, we have processed your refund on the Order on Sunday, June 18, 2023 at 8:03 PM (PDT)
Refund amount $21.19 to your Gift card balance.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 06/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I would like to mention that I strongly disagree with Amazon's practice of marking a package as delivered and even as specific as placed on my front porch when it was not actually delivered. It is ethically questionable for a company to engage in such misleading practices, especially when they admit to doing so occasionally.

Sincerely,

***************************
Initial Complaint
Date:06/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
$99.99 - Amazon.com - Dreo 42 Inch Smart Tower Fan WiFi Voice Control, 90 Oscillating fan for Home Bedroom Indoors, Floor Fan with 12H Timer, Quiet Bladeless Standing Fan with LED Display, 6 Speeds, Work with ************** ORDER # ***-5375525-2692212 - Date - 6/15/23 - - Business has hung up on me not tried to resolve the problem. - Delayed shipping even though I pay for and I am guaranteed 2 day shipping. - They have not committed to provide me anything -I need a resolution because this has been happening for over a year, I am constantly lied to, and the customer service reps lie about being supervisors and hang up on me mid conversation
Business Response
Date: 06/19/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear that you still havent received your Dreo 42 Inch Smart Tower Fan WiFi Voice Control, 90 Oscillating fan for Home Bedroom Indoors, Floor Fan with 12H, Order #***-5375525-2692212, even though the tracking states it has been delivered.

A carrier may scan the package as "Delivered" when it is out for delivery and you may receive the delivery on the next business day.

Packages are occasionally left with neighbors, a building manager, or your mailroom and receiving department if shipped to a business. Make sure to check areas such as a porch, garage, or even behind bushes. Please check the surrounding area, as well as with anyone who may have received the package on your behalf unless you have health or safety concerns about doing so.

If you do not receive the package by Wednesday, June 21, 2023 at 3:00:00 AM Eastern Daylight Time, please contact us again and we can investigate this further.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap

Customer Answer
Date: 06/21/2023

Complaint: 20201821

I am rejecting this response because:
*******ALSO SINCE THIS MESSAGE, TWO MORE PACKAGES I HAVE ORDERED GUARANTEED IN 2 DAYS HAVE BEEN DELAYED FOR NO REASON OR EXPLANATION!!! THIS IS RIDICULOUS (6/21/2023)*************
******They have not addressed anything I said in response to their BBB amazon email.****

I am writing to file a formal complaint against Amazon regarding the consistent delays in the delivery of my packages, as well as the misleading and disrespectful conduct of their customer service representatives and supervisors. I have been a loyal customer of ********************** for several years, relying on their Prime service for expedited and reliable deliveries. However, over the past year, I have experienced numerous instances where Amazon has failed to honor its 1-2 day Prime delivery guarantee, causing significant inconvenience and frustration.

First and foremost, I want it to be known that Amazon has repeatedly breached its promise of timely deliveries, thereby jeopardizing the credibility of their Prime service. Despite paying for a premium subscription, the majority of my orders have been delayed, with many extending beyond the guaranteed timeframe. This consistent failure on Amazon's part has caused significant disruptions to my personal and professional life, resulting in missed deadlines, canceled plans, and added stress.

Moreover, I must highlight the unprofessional behavior exhibited by Amazon's customer service representatives and supervisors throughout my attempts to resolve these delivery issues. On multiple occasions, when seeking assistance, I was misled by regular customer service representatives who falsely claimed to be supervisors. This deliberate misinformation reflects a lack of transparency and undermines the trust I have placed in Amazon's support system.

Furthermore, when I finally managed to reach a supervisor, I encountered a disturbing level of rudeness, condescension, and a complete disregard for customer satisfaction. These individuals not only failed to provide a satisfactory resolution but also gave me false information, further exacerbating my frustration and wasting my valuable time. Shockingly, during the two most recent instances, a supervisor actually hung up on me while I was in the middle of expressing my concerns, demonstrating a complete lack of professionalism and basic courtesy.

I would like to emphasize that I am fully aware that Amazon records all customer service calls, and I urge the ********************** to obtain and review the recordings of my interactions with Amazon's representatives and supervisors. These recordings will serve as irrefutable evidence of the poor treatment and false information I have been subjected to, confirming the veracity of my complaint.

Furthermore, it is important to note that a mere $5 credit, which Amazon has occasionally offered as compensation, does not adequately address the significant toll this ongoing experience has taken on my mental health and overall well-being. I believe that the consequences of Amazon's repeated failures and disrespectful behavior extend far beyond mere monetary compensation.

Therefore, I kindly request that the Better Business Bureau investigate my complaint thoroughly and take appropriate action against Amazon to rectify this situation. I am seeking a prompt resolution, including improved delivery services that align with the Prime guarantee, some type of compensation for all of my time AND money wasted on Prime and the items I ordered specifically because they were with a 2 day shipping guarantee, a public acknowledgement to me in writing of their shortcomings, and an assurance that other customers will not have to endure similar treatment.

Thank you for your attention to this matter. I trust that the Better Business Bureau will diligently address this complaint and ensure that Amazon is held accountable for their actions. I look forward to a swift resolution and a renewed faith in the services provided by this influential company.

Sincerely,

*********************************
Business Response
Date: 07/09/2023
Hello ********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding your experience with our **************** team and the delivery delays for your orders.

I'm very sorry to learn about your poor experience with our **************** Team. We continually monitor the service provided by our associates and take complaints of this nature very seriously. We're going to conduct an internal investigation regarding this and rest assured actions will be taken accordingly.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number of the items which were delayed.

We look forward to hearing from you soon.
Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Initial Complaint
Date:06/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writingyou regarding a bad situation that has happened to me because of the Amazon customerservice's false advice and now they denied a refund that they offered me and also send me an email telling me I will get refunded. It was not my fault. They send me the wrong return label and now a **** USD Laptop is gone please check the Word document that I uploaded and all the emails I got - thank you very much.I ordered a laptop **** helios on January 28/2022 it was my spare laptop and barely used it this laptop failed last week with a broken SSD card what is rarely happened and regarding to **** there must have been some technical issue from the beginning (**** USD)- but anyway. I ordered a new laptop from Amazon this time an **** nitro.(850 USD)As you can imagine I was not very amused that a **** usd laptop that was never used as ******* laptop only for office work fails after a year so I contacted Amazon customer service only for to let them know. I was not asking for a refund. The customer service agent offered to send this old laptop back even that it was a year + old and told me Amazon will make an exception and refund even after this time I was pleasantly surprised.So he send me a return label this was a Friday 6/2/2023 and my new laptop was not even here it came Saturday 6/3/2023. I packed the old laptop and send it out Saturday morning at the *** store with the return label the customer agent provided me with On Sunday by setting up my new laptop I realized that the customer agent send me the wrong return label a label for the NEW laptop that had not even arrived at that time so I called the customer service to let them know. The lady on the phone told me oh that is not good but I will fix it and she consulted one ofher manager to look into it then she said that normally there is no refund for such an old order but because of the exception they will do this and she send me an email stating that the refund will be processed as soon as the item arrives at amazon.The next dayI got an email that was not meant to be for me it was for the seller and stated that there is suspicious behavior from me/us that a wrong item was sent back and the refund is denied ------- I immediately called Amazon and asked what is going on here I did exactly what I was told to do returning the old laptop not knowing at that time that it was the wrong label.So one of the leadership ladies called me ******* and she stated that it was not even possible to refund such an old item but after looking into it she saw that it was totally not my fault that two of the customer agents made this mess and that sadly now I am not only not getting a refund on top the laptop that I would be able to get into a repair shop is gone too. She said that this is not ok and truly not my fault so she will escalate this situationto the management to get a refund because of all of this now today after not getting any response since last Saturday I called the leadership team again and they told me Amazon denied the case ------ that is really not ok or fair I send this laptop back to Amazon because I was told to do so now I am out of the laptop and **** usd all because their employees made this mess. That cannot be the situation. We are 10 years prime customers with a lot of things buy from Amazon and this was not our fault so please help us.If needed I can forward every email that I received regarding this to you Kind Regards
Business Response
Date: 07/14/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your refund on returned item.

We have contacted internal team through ticket to cancel this return and return the item back to your address.

I apologies for the inconvenience caused with our representative. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

Further, I can confirm that the seller has returned the laptop back to your shipping address and delivered it successfully.
Thank you for contacting seller from seller communication page.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
*****************************************;
Initial Complaint
Date:06/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Several times Amazon has been late with deliveries, delivered to the wrong address or has delivered the wrong items. No one has been held accountable at the local warehouse for this. There is no local phone number to call about this. I would like to be contacted by the ***** *********, ****. WAREHOUSE MANAGER with a local phone number for future contact.
Business Response
Date: 06/19/2023

Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to learn about the delivery delays you've experienced with your recent orders.

Unfortunatly, we will not be able to share any personal information of Manager at Warehouse, however we will be able to review further on delayed Orders.
In order to address this issue effectively, we request you to write us back with recent five the order ID's when the shipment was not delivered by the delivery date promised in the order confirmation email.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:06/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello amazon,My account ******************** shopping on hold 10 days ago, I have attached all relevant documents documents. Also i have no orders.All the transaction i have paid for amazon advertising.Kindly review it and reactive my account.
Business Response
Date: 06/28/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6/28/2023 confirming account reinstatement.

Sincerely,

Amazon.com
Initial Complaint
Date:06/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a product from Amazon on 5/6/2023. When I received the item it had missing parts. This is the order # ***-4925288-2430661. I requested to return the item to the seller. The seller sent a label that was too small and not useable. I contacted the seller and let them know that I needed a new return label. They have been giving me a run around ever since and they will not send me a useable return label. They are responding to my messages but they are telling me to remove a review or they wont give me the refund. I never did a review but even if I did this shouldnt effect my refund. This company has been horrible. I contacted Amazon directly and request that they contact the seller and request a return label. Amazon requested a return label and the seller still never sent the label. Amazon put in a A-to-Z claim on 6/12/23 because they saw all of my request to the seller requesting a return label and the seller was not assisting me. Amazon told me that they had 7 days to resolve the A-to-Z claim. The seller requested that the claim be withdrawn on 6/16/23 and Amazon remove the claim and the seller still never sent me a return label and I never received a refund.
Business Response
Date: 06/19/2023
Hello,

We have reviewed the order ID and has sent buyer the return address of the seller.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Customer Answer
Date: 06/20/2023

Complaint: 20201143

I am rejecting this response because:

Sincerely,

*****************************
the return label sent by the seller is not useable it is to small to use.
Business Response
Date: 07/12/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

You will need to return the item back to the seller.

Please follow the link below to print your mailing label:

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