Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

50,362 total complaints in the last 3 years.
17,422 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is regarding 2 separate transactions. I am/ WAS an Amazon prime customer and have been for several years. In march of 2023 I had 2 Amazon returns. Both returns were fully executed on my side and confirmed received on theirs. I have never received a refund for either order to my original payment method. I have had to call their HORRIBLE customer service every few weeks, having *****+ conversations, multiple department transfers, escalation tickets submitted, disconnected, and all still without resolution. The last person I spoke to today told me it must be my bank blocking the refunds. I called my bank with Amazon on the other phone and my bank said there were not any attempts made and there certainly were no blocks of potential deposits. It was at that point I was again, all of the sudden disconnected by Amazon associate. After having spent over an hour in the phone. These amounts combined are almost $500. At this point I have cancelled my prime membership and will never buy from Amazon again. I am STILL without refund, or explanation to why. I asked for them to mail a check, add the funds to my Amazon account instead, and there has been no offer of making things right. In fact I have to make ANOTHER phone call now, since last person disconnected me after hearing what my bank said. I have purchased thousands of items from Amazon over the years and made my share of returns. Never ever have I had anything close to what is happening now take place. The frustration, stress and mistrust with Amazon as a whole is real. I want answers, I want my money back, and I want to have my time back that Ive wasted on the phone with this deplorable customer service department. Well, itll be great to see what story this next representative comes up with in a minute when I call back. SHAME ON YOU AMAZON. Another prime member is OUT.
Business Response
Date: 07/29/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that our concerned team has already issued gift cards $152.81 and $225.10 for the refund. You can view your balance and usage history in Your Account here:

*************************************************

I hope this helps! We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ii return the items and they still charge my credit card $32.99 and I call customer service and they said they give the credit to a gift card they were supposed to give the credit back the same way I pay for I used my card last **** this is not the first time they do this to my
Business Response
Date: 06/18/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the return refunds processed on the order #***-0306352-5785845.

I've reviewed the details of the order and see that the order was placed using gift card balance of $36.97 and from your card for a balance of $32.99. Also, a return is created for the items on June 5, 2023 with the refund method to Amazon gift card.

With the return processed for the items received at our returns center, I see the refunds in $26.24 and $43.72 credited to your gift card balance on June 5, 2023 and June 10, 2023 respectively. These refunds totals to the complete order amount for $69.96.

Further, I see that you have used this gift card balance on the orders placed on June 10, 2023. Below are the order details on which the gift card balance was applied.

1) ***-4592048-0395450 - $59.01 Gift card balance amount applied on the order.

2) ***-2947011-4588226 - $10.95 Gift card balance amount applied on the order.

As the gift card balance was used, the option to resubmit the refund back to your card isn't available for **.

I hope you find this information helpful. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/20/2023

Complaint: 20197593

I am rejecting this response because:
The $32.00 wasnt credit to my credit card I received a gift cart for $75.00 dollars and I not sure how much was the balance is way the charging the credit card it was not enough to cover the hold order is way the use may card Amazon did the same thing last time I order I have to pay $12. Plus cents and the never credit to my credit card I did pay I dont think is fair the I have to pay out of my packet when I dont have the items
Sincerely,

*******************************
Initial Complaint
Date:06/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm an Amazon prime member have been for a long time I buy a lot of things from Amazon on a regular basis. This particular time I purchased some massage table have been waiting for it to be delivered it kept getting postponed. Finally got a notification said it was delivered to my home looked on my ring doorbell app no one came to my door. Looked outside there was no delivery. Looked on the Amazon website to see the picture but it was not delivered to my residence it was delivered somewhere else. I called Amazon to figure out what was going on got an automated recording it says it wasn't actually delivered I would be getting it later that day. That never happened so in return I called Amazon but got customer service from a different country who I can't understand and who can't help me. I requested to be transferred to someone in ***************** they told me that they didn't have the ability to do that. I didn't requested a supervisor and ask the same question who in turn told me that they didn't have the ability to do that. I hung up I went back online and tried to resolve the issue again requested a refund cuz now I'm frustrated and I'm tired of spending time on something and not getting any answers. I even tried to contact the seller to let them know I didn't receive it never got a response back. I then picked up the phone the next day and called Amazon's corporate office in ******* trying to get someone in the ** to help me but she said she couldn't help me either. So now I'm filing a complaint which makes no sense just so I can talk to someone and customer service from ***************** to get this issue resolved. I put in a request for a refund but they're saying that I need to send back a package that I never got you can clearly look at the picture where the driver delivered the table. And look at all the pictures of all my deliveries and see it does not match you can see my security screen door my address my ring camera everything is the same consistently without fail. Except for this delivery that I never got.
Business Response
Date: 06/21/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-8324520-4617053 as you mentioned that you didn't receive the order.

I'm sorry for the inconvenience caused due to the order and the customer service you received.

Based on order details, I see that there is a return which is already created. Due to that we don't have option to process the refund now.

I'll forward the feedback to the concern team to take action on it and make sure such things won't get repeated.

I request you to wait for the refund to be issued as it takes upto 7 days for the label to expire.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 06/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I request that Amazon please contact me and informs me when they're issuing the refund.

Sincerely,

***********************
Customer Answer
Date: 06/26/2023
Good morning I got a response from Amazon sending that they would refund my money within 7 days. That time has now passed now they just sent me a new email saying that they're going to refund my money in 2 weeks they keep changing when they make an agreement to do something. Continue to be frustrated with this whole matter they delivered the package to the wrong address which you can clearly see from the picture that the delivery driver took. They even had me go around looking for the package which I cannot find. I spoken to their customer service department and other countries who I can understand and can't understand me. I'm trying to figure out why a multi billion dollar company is having such a hard time refunding my $118. And on top of that I continue to still purchase items that I need for friends and family and myself. Extremely disappointed in the way Amazon handles situations I want my refund giving back to me immediately please express this to them thank you. *************************. Included is a copy of my invoice receipt.

God's fierce's battles are given to his strongest soldiers.
Business Response
Date: 06/29/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-8324520-4617053 as you mentioned that you didn't receive the order.

I'm sorry for the inconvenience caused due to the order and the customer service you received.

As requested I've requested a refund of $108.68 to your original payment method.

You'll see the refund on your card statement in the next 3-5 business days.

You'll also be able to see the refund request here: ***********************************************************************************

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction May 2021 Using Amazon Pay for Big Apple Collectibles The payment was for pre-order of items Received notification via email that merchant was going out of business on April 5, 2023 Received notification via 3rd party app, Route, that order shipped on 23 April.No movement by end of May.Contacted Amazon, no resolution due to duration.
Business Response
Date: 06/28/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Regarding the Big Apple Collectibles, we have notified all impacted buyers that are eligible for Amazon Pays A-to-z Guarantee Claim (within 90 days of being charged) that if they have not received the product they can submit a claim. We have made an exception and extended the Amazon Pay A-to-z Guarantee to 180 days for the merchant.

However, your transaction took place on May 21, 2021 which was 759 days ago. Were unable to extend an exception for this transaction. You will need to dispute the transaction with your bank.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:06/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive recently realized that my Amazon account has been closed. Ive made numerous calls to Amazon and Im being told that my account has been closed. Ive made numerous calls to Amazon and Amazon credit card. Im not getting anyone that speaks English. My bank shut my bank account down due to fraudulent activity. Ive only been told two of my payments were returned. I have asked Amazon and Amazon store card how I can fix the problem if I owe. Im trying to make good faith efforts to resolve this issue. I have 32 emails where Im trying to get it resolved if I owe. Now Im being told they can no longer help me. I do not want this against my credit and ** getting nowhere with phone calls and emails. I think it would help to speak to someone that speaks English.
Business Response
Date: 06/27/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
The card ending in **** that you provided to us for payment was declined. Your card issuer should be able to give you the exact reason for the decline. We cannot restore access to your account until we receive payment for this order.

Please see the transaction details below. We can charge any other valid card registered to your account.

To pay for the orders, please reply to this email with the following:

-- A list of all the order numbers that you would like to repay now.
-- The type of credit or debit card that you would like us to charge and its last two digits.
-- Your statement allowing us to charge the card.
If you do not have another valid payment method registered to your Amazon account, you may contact your card issuer to withdraw the dispute. Your account will remain closed until the dispute is resolved.

For your security, do not send full card numbers by email.

You can also use any gift card balance you have to pay for this order.

Here are the transaction details:

112-7420741-3794666   USD 42.38
112-8016626-8928242   USD 18.76
112-9646140-8424230   USD 286.15

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered on June 8, 2023, received on June 12, 2023, contacted Amazon the same day to report 3rd party seller overcharged on shipping and sent a different product than ordered. ****** responded once saying NOT RETURNABLE OR REFUNDABLE. I requested Amazon to honor their A to Z policy on 3rd party sellers. Advised Amazon customer service rep of the Fraudulent seller and was told to wait 48 hours for another reply from seller. Waited 48 hours and contacted Amazon again on June 14th, and was transferred to multiple agents and told to wait another 48 hours and A to Z policy would cover my loss of $58.65. Waited another 48 hours and contacted Amazon again on June 16th. Same results, sorry cant refund the money. Requested phone call and was told he just entered a claim for the A to Z policy and to wait until June 19th. This inability to resolve this issue is beyond their A to Z policy policy and again requested $58.65 without success. I requested to get my Prime Membership refunded ($139) as well due to poor service and inability to resolve this according to their own policies. Only response was a link to cancel, no response of how to get that refunded either. TOTAL REFUND REQUEST TOTALS $197.65.
Business Response
Date: 06/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-5627746-0383442.

To resolve the issue I've processed the refund for the item without returning it. The refund of $58.38 is processed back to your gift card balance.

The current gift card balance on your account is $58.38. You can view your balance and usage history in Your Account here: *************************************************

Regarding the refund for prime membership, I'm sorry that the refund for prime cannot be issued as prime benefits are already used.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 06/18/2023

Complaint: 20195983

I am rejecting this response because: During the chat with ******** Service Agent ******* | I was sent the link to cancel Prime Membership and told "i have emailed you the link to cancel prime" and "you can approve the cancellation and refund will be processed"
So "refund will be processed" was the direct statement given after sending me the cancellation link.
So refund the additional $139 as promised. I accept the ***** gift card refund which partially completes what I was told by Amazon representative.
(see attached from the chat)
Sincerely,

*****************************
Initial Complaint
Date:06/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So get this, I used to live on the 400 block in the 400 building of my apartment complex. Got prime with no problem VERY fast. I moved three weeks ago to the **** block and now my prime shipments take 2x as long to get to me. Its ridiculous and no one can explain to me why? We pay for this prime membership and half the neighborhood is not able to get their prime deliveries in a timely manner...I want a resolution!
Business Response
Date: 06/17/2023
Hello,

I am *************;from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issues related to the delivery.

I would like to inform you that the delivery date and time will be depends on the item availability and time taken for shipping.

However, I'll make sure to escalate to the concern team regarding the delivery delays. While placing the order you can see the delivery address at the checkout page which is the final delivery date.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:06/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Amazon.com regarding the sudden closure of my Amazon account. On *******, I received an email from Amazon stating that they had determined to close my account, without providing any explanation or reason for their decision. I want to emphasize that I am 100% certain that I have not violated any of Amazon's Terms of Service, and I have never received any warning emails or notifications prior to this incident.To address this issue, I immediately contacted Amazon's customer service department seeking clarification and assistance. However, despite multiple attempts, the representatives I spoke with were unable to provide any insight into the reason behind the closure of my account. Their lack of information and inability to assist with resolving the matter was highly frustrating and unsatisfactory.Furthermore, when I attempted to log into my account, I was prompted to provide an ID picture as well as a picture of the payment method used on my account. In good faith, I submitted the requested documents, but to my dismay, they were subsequently declined without any explanation or justification.Additionally, I had a store credit balance of approximately $70 on my account, which has now vanished as a result of the sudden closure. This is an unfair and unjustifiable loss on my part, and I strongly believe that I am *********** a store credit refund for the remaining balance.I expect Amazon.com to rectify this situation promptly by providing me with a detailed explanation for the closure of my account and refunding the store credit balance that I had accumulated and unlocking my account. I firmly believe that as a customer, I deserve transparency and fairness in all interactions with Amazon. The lack of communication and refusal to provide any reasoning behind the closure is not only frustrating but also raises concerns about Amazon's commitment to customer satisfaction.
Business Response
Date: 06/27/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 06/27/2023

Complaint: 20195899

I am rejecting this response because:
I did not do anything that break the terms of services , I am fully aware of that, I own all Giftcards that were redeemed and ai have receipts for every single one of them

Sincerely,

*******************
Business Response
Date: 07/12/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Business Response
Date: 07/21/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,

Amazon.com
Business Response
Date: 08/07/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 08/23/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Business Response
Date: 09/05/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained,used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.
Sincerely,
********
Amazon.com
==============
Customer Answer
Date: 09/13/2023
There is a stuck macbook refund with a total 2835$ that I have returned but it was not processed yet , I am just waiting on amazon to give me temporary access to issue my refund then close my account back as they wish
Initial Complaint
Date:06/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Driver left damaged boxes with busted items and fabric softener was all over food items. Left off porch in rain. Boxes fell apart. Food items fell on ground because containers were damaged. I want entire shipment from 6-15-23 replaced.
Business Response
Date: 06/17/2023
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, however I'm unable to determine the exact order number you are referring to.

Please share the order number with us so that we can review the issue and assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/20/2023
Order 113-0402635-3769029 downy leaked out all over food items, 112-7996098-1129002 paper towels were wet, 113-1696138-5271468 pads wrre wet, 114-1919022-1621022 bottles were busted, 114-6358501-5519425 noodle bowls had liquid all over box and it fell apart, and 114-9589931-5152227 cups fell out on ground due to damaged container
Business Response
Date: 06/23/2023
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for sharing the order numbers. I've reviewed them, unfortunately we do not have the option to send a replacement for the items, hence I've issued full refund for Simply Asia Sesame Teriyaki Noodle Bowl and ************************** as they are non returnable items.

I've issued a total refund of $37.25 to the original payment method. Refunds should get processed by within next 3-5 business days.

For the remaining items we request you to return them for refund. Items are still under return window. Once the items are returned we will issue refunds for them.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/26/2023

Complaint: 20195868

I am rejecting this response because:
The items are not being refunded so i have cancelled all of my future subscriptions. I cannot do business with a business that i do not trust. I have no boxes because they were soaked through when the AMAZON driver left everything in the rain. Then i am told i cannot return anything in a support chat. I was not goin to keep ruined wet broken items. Now i am told i have to return them so I AM DONE WITH AMAZON and speaking with my attorney.
Sincerely,

***********************
Initial Complaint
Date:06/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing in on behalf of my seller store ZMB Services llc. I received a store shutdown that I firmly believe was done in error. I attended the *********** chain verification call and had already verified my ID, bank info and any other information requirements. I submitted all needed bank statements, documents and invoices required by the team.I would like this to be escalated as I have done nothing illegal and I have followed all of amazons suggested best practices when vetting and working with suppliers. I believe that this deactivation was wrongfully executed on suspicions of a section 3 violation that I am not aware of. I have not intended to nor do I have any knowledge of any infractions of section 3 that are not approved by Amazon's Terms and conditions. I am using Amazon's approved FBA method. I would like this escalated and resolved and my store reinstated as I have a large amount of funds locked in the account and I cannot pay for my suppliers costs while my funds are locked and the account is deactivated.Again I would like to reiterate I want to operate a store that is safe for me, amazon and amazon consumers and would not intentionally try to deceive or impede on Amazon's very clear terms of service. This was all outlined in my plan of action appeal that I submitted, I provided everything showing and verifying my identity, my business and all my bank statements, credit card statements, all invoices for products purchased, my suppliers contact info and who everyone who my supplier gets their product from.I have additionally reattached all my documents again to validate what I have submitted.Thank you. Please contact me back asap at *********************************** or call me at ************
Business Response
Date: 07/01/2023
Seller has failed IPI and has been notified about it. The account does not fit a reinstatement. BBB portal updated.
Thanks!
Customer Answer
Date: 10/31/2023
I received an email on October 10th stating all my funds would be released on next disbursement and I havent received all my funds yet. Can they please disburse all funds?

Here is the email as proof of receipt.

Business Response
Date: 11/14/2023

Hello ZMB Services,

Thank you for your appeal. We have completed the review of your account and all of your funds will be disbursed on the next settlement date but we are unable to reactivate your account.

Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. Additionally, the impacted inventory that is listed at the end of the notification may be disposed in accordance with the "Unsuitable Inventory Investigations Policy". Our policy can be found here: **********************************************************************************;

Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement.

You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:
******************************************************

Thank you,
Amazon

Business Response
Date: 12/07/2023
Dear Seller,

Thank you for your submission. After reviewing the information from your virtual identity and supply chain verification, we observed that you have supplied documentation to Amazon which were from an un-verifiable supplier. We previously requested these documents from you to verify your identity and supply chain. As a result, your account will not be reactivated and we will not release the associated FBA inventory under investigation.

You can view your account performance at ************************************************************** or by selecting Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Download iOS App at (***********************************************************************)
Download Android App at (**************************************************************************************************)

Thank-you,
Amazon

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