Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,226 total complaints in the last 3 years.
21,682 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 16, 2023 I am writing in follow up to my many contact efforts that have been required due to what I feel is a failure on *****'s part to satisfactory address the property damage and subsequent process they have in such a matter. On May 14, 2023, in the process of receiving an Amazon delivery, the driver DROVE directly into the bottom stairs to the entrance of my home which resulted in property damage. I immediately contacted Amazon and began the tedious and non-user-friendly experience of filing a claim through the ARC Team. Now more than 30 days later, I am still waiting to receive payment so I then can initiate the process of having the repairs completed. My necessary ongoing follow up efforts due to inconsistent and indirect practices have made an unpleasant experience **** xs worse. For example, it is extremely difficult and time consuming to connect with a live operator, when done so the repetitive nature of questions being asked to verify my account, or the need to be transferred to ultimately being redirected to the ARC Team which this experience with them feels very much so scripted and not focused on a quick satisfactory resolution leaves a lot to be desire from a customer perspective. The reality is there is video capturing the incident in which the driver caused property damage as a direct result of their driving, the driver then is captured on video attempting to conceal the damage and DID NOT DISCLOSE THE DAMAGE. It is unacceptable the level of effort, frustration, and grief experienced from the situation and subsequent hassle of dealing with it is shockingly displeasing. I sincerely hope Amazon will act immediately in a pro customer way to resolve this issue including making an effort to improve my experience as a customer for the grief caused.********* #AMZ **********
Customer Answer
Date: 06/20/2023

Complaint: 20195514

I am rejecting this response because: See attached response

Sincerely,

***********************
Customer Answer
Date: 06/20/2023
Please add...

Although ****'s email today (June 20th) references him leaving a voicemial on June 19th, I was expecting a call today.
Business Response
Date: 06/21/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I agree that the ARC team will share all the information through email, however as mentioned earlier, you can directly contact the team using ARC Phone: ************** (8:30AM - 7PM EST, M-F).

Using the claim number AMZ2023229141 I request you to reach ARC to follow-up on the status of your claim.

ARC is best-equipped to resolve your claim in a timely manner. From our end there is no option to contact directly or to take action on the issue. I request you to contact ARC team using above contact number please.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 06/22/2023
Attention ARC TEAM

Claim # AMZ2023229141

In further follow up as previously reported the approved claims payment cheque has not been received as of June 22, 2023. As previously requested as this ongoing delay continues to exasperate the situation and delay the repair of the property damage caused by the Amazon delivery van on May 14, 2023, I am requesting either ARC to reissue the approved claims cheque today and send it via courier (at ARCs expense) and provide tracking number. Alternatively Amazon today can provide the full claim amount in Amazon credit to my account. See photos below of the of the Amazon delivery vans negligence driving.

Due to the ongoing lack of immediate resolution by ARC and or Amazon, also the ongoing exasperation, loss of personal time, and delay in repair I have filed a complaint with the Better Business Bureau.

I wish to know the exact next steps that ARC and Amazon will take to immediately remedy this situation. This should include the time frame payment will be received and tracked method that I may follow the delivery of the payment.

*** Sinopoli

On Jun 15, 2023, at 2:45 AM, Claims <**********************************> wrote:
Hello *********,

Please note that your settlement check was forwarded to you on 06/01/2023. I am sorry you have not received it, but it is in the mail and we ask that you give the post office up to 14 days to deliver it. If you do not receive your check in that time frame, please reach out again by email and we will refer you to the accounting department to get the check reissued.

Sincerely,
ARC Team.

-----------------------------------------------
?
Hello,
I am following up regarding payment, it has not been received as of today. When can it be expected?
Regards,
***********************

On Jun 3, 2023, at 4:02 PM, Claims

?

Hi ***********************************,

This email is from **********. Please note that your claim has been resolved and that we this date issued payment to you in the amount of $1134.70. We thank you for your cooperation in concluding this matter.

One final request; Would you please spare a minute to leave us a review?

Thank you again.

************************

**********

[*******************************************************************************]

Customer Answer
Date: 06/22/2023
Attention ARC and Amazon,

The approved claims cheque for property damage caused by the Amazon delivery on May 14, 2023 has not been received as of today (June 22nd). It was apparently forwarded to me June 1st in the mail.

I request ARC to immediately reissue the payment in full today via courier and provide a tracking method for me to follow. Or for Amazon to immediately credit my Amazon account for the full claims amount.

I wish to receive a written reply indicating the exact next steps to ensure payment is received by me promptly as requested above. What day will payment be issued, what is the tracking number of the payment, when will I receive the payment in hand?

*** Sinopoli
Claim # AMZ2023229141

Customer Answer
Date: 06/22/2023
Hello
As I have conveyed repeatedly to both Amazon and the ARC team, both Amazon and the ARC team have failed to resolve the issue which occurred on May 14,
2023. In addition the ARC team has repeatedly provided vague answers, false information as in what they have told me has either not been followed through on or Ive been told information that is different and changing. An example is being told initially the cheque arrival will
be up 14 days, now upon
further follow up (by me) I am told 21 days! The cheque was apparently issued June 1, 2023! Today is June 21, 2023 and the cheque has not arrived.

Amazon and ********** process has been extremely convoluted
and this has exasperated the direction further. Not only
failure to receive the claims cheque has been disappointing but the extensive time in follow
up that has been required and aggravation dealing with all of this has made things worse. Yet both Amazon and ARC fail to offer anything concrete in terms of a resolution. Ive suggested Amazon credit my account the full claims amount, this has been declined. *** suggested ARC reissue the apparent mailed cheque and send it via courier so it may be tracked and avoid further delay and hardship, there is no comment about this or action taken. I believe both of these options are viable options that immediately resolve this issue as well provide quality customer service support. I would think at point given the nature of the damage, the circumstances of the damage, a hit and run by the Amazon driver who attempted to conceal the damage and did not notify me (the property owner) of the damage, and the poor poor customer
service from ********************** and ARC.

To be blunt it is very convenient for Amazon to redirect this issue to ARC and wash their hands of it, however this is an Amazon issue and I am an Amazon customer. This response like the many others from them demonstrates what I feel is the lack of meaningful intention and support
to address this issue immediately and to me the customers satisfaction and only further avoids dealing with it (is this purposeful?) When I have repeatedly asked for Amazons assistance I have been redirected to ARC. When I clearly and repeatedly
have explained these concerns to Amazon and ****** have been dismissed and further provided subpar assistance. So as you can get here and I think rightly so, Amazons and ARCs responses arent believed and they inspire no faith in them!

I repeat the issue should be resolved immediately (and could have been), it can be done so through Amazon issuing the approved claims amount $1,500.00 CAD in Amazon credit to my account or have the ARC cheque sent today via courier with tracking information.

See photos attached.

***********************

Further pictures and correspondence (info not blacked out). My personal favourite experiences being told by *** to take my complaint up with Amazon, Amazon redirecting me to amazon.com and amazon.ca yet, the escalation team who says all they can do is write an email to ARC who then tells me the cheque is in the mail, (repay the cycle)! Or provided an address that doesnt work! By no means has this claims process been smooth, transparent or supportive.

Excuse any typos etc, yet again I am dealing with this Amazon property damage issue in between my day to day responsibility as in my family and job, this ongoing issue and lack of resolution including convoluted claims process unfortunately is detracting from actual urgent day to day responsibilitys.

Business Response
Date: 06/25/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As mentioned earlier, the claim team is the dedicated team who handles such issues. As the team already raised the claim and investigation. I request you to contact directly to the team using ARC Phone: (856) ******** (8:30AM - 7PM EST, M-F).

Using the claim number AMZ2023229141 I request you to reach ARC to follow-up on the status of your claim.

ARC is best-equipped to resolve your claim in a timely manner. From our end there is no option to contact directly or to take action on the issue. I request you to contact ARC team using above contact number please.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 06/28/2023
Dear Amazon,

Your response is further demonstration of your apparent purposeful refusal to address the repeated issues I have raised with Amazons claim practices and claims team ARC. As *** clearly and repeatedly stated, *** continues to mislead me, stall, avoid, and has failed to fulfil their stated actions. I again request Amazon to provide me with the means to address these ongoing issues that ARC has failed repeatedly to address.

Amazon I request in writing the steps Amazon will take immediately to resolve my complaint against ARC and my complaint that *** has failed to address the issues and my complaints. Amazon I expect a date that I will receive the approved claims payment whether by couriered cheque with tracking number or in Amazon credits.

Amazon it is not satisfactory for you to avoid and deflect back to ****** have clearly informed you that ARC, your claims team has failed to address the issues and appears to be failing purposely as per the emails and telephone calls to date, which I have copies of! Amazon this is my last request, failure for you (Amazon and or ARC) to satisfactory address my request will prompt me to pursue legal action as the property damage as a result of the hit and run from the Amazon delivery on May 14 has failed to be resolved by Amazon and Amazons claims team ARC.

***********************

Business Response
Date: 06/29/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The claims will be address by the concern team which is ARC team.

As the team already raised the claim and investigation. I request you to contact directly to the team using ARC Phone: (856) ******** (8:30AM - 7PM EST, M-F).
Using the claim number AMZ2023229141 I request you to reach ARC to follow-up on the status of your claim.

In this case from our end we don't have any option to take action on it as the claim is filed and being investigated. Sometimes based on investigation, the response might be delayed however once the investigation is done the team will get back to you.

ARC is best-equipped to resolve your claim in a timely manner. From our end there is no option to contact directly or to take action on the issue. I request you to contact ARC team using above contact number please.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:06/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For 3 days I have been calling customer service about a charge on my bank statement for $12.03. Amazon keeps telling me the charge was declined so they cannot refund me any money. But the charge went through and the money was taken off my card. I called my bank and they also confirmed that the charge had not been declined and amazon had received the money. Once again I called amazon and told them what my bank said and they are still denying that the charge went through and refuse to refund the money.
Business Response
Date: 06/17/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed the charge that you have referred to for $12.03 and see the information shred was correct. We request you to review the statement carefully; we will not be able to issue a refund.

The transaction you have referred to was listed under Pending Transactions, this was declined along with atleast one other digital order on your account.

I would recommend you reach your bank and escalate the issue if necessary. I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/16/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************ that my husband and I attempted to update our prime membership this past weekend and somehow the site showed success but the charge on our bank account was to ********************** music. I was on the phone for over an hour this morning with Amazon and they did not see any Amazon charges being charged to us on 6/12/23. On that day our account was credited $9.33 from Amazon music then charged another charge for $9.41 and $166.95 from Amazon music when we have never had dealings with Amazon music. This is very concerning and we had to report the fraud to our bank so now my husband had to have his debit card restricted and a new one ordered.
Business Response
Date: 06/18/2023
Hello,

I am *************;from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to charged made for the Amazon music subscription.

Based on order details, I can confirm that both the charges are refunded. Even the card is changed it will be added to the account and transferred to new card.

As we can see the prime membership on the account is active and ********************** music subscription is cancelled.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:06/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Refuse to give me back my gift card Balance just graduated and placed a hold on my account and refuse to refund me my money
Business Response
Date: 07/12/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7/12/2023.

Sincerely,
Amazon.com
Customer Answer
Date: 07/14/2023

Complaint: 20194896

I am rejecting this response because: Amazon refuse to provide my gift card refund to User ********************************* my account has been on hold and Im unable to get my graduation gift card money back

Sincerely,

*************************
Business Response
Date: 08/08/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 8/8/2023 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 22, 2022, I purchased a ********** on Amazon.com and set up recurring payments through Abunda-Buy Now Pay Later. I paid it in full on May 22, 2023. This was a full year after purchase and on that day, the ** died! It will not turn on at all. I spoke with ****** who directed me to Hisense, who then directed me to Amazon for assistance with either replacing it or refunding me because it only lasted one year. Attached are my chats with amazon who is continuously giving me the run around. I would like either a replacement or a refund so I can replace it myself.
Business Response
Date: 08/21/2023
Hello *******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked your previous correspondence in this matter.

After reviewing I see that you've mentioned about an order for Hisense TV, However the order was placed in an account under a different email address.

We only provide information and make changes when the request comes from the e-mail address associated with the account.

We request you to confirm the order number and write to us from the email address which is registered in your amazon account, using the exact same subject line.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 08/22/2023
The response to their request to resend complaint and order# from original email address is attached.
Business Response
Date: 08/25/2023
Hello *******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and checked the order number that you've mentioned in your previous correspondence.

Upon checking I see that the order was placed more than a year ago. At this point, we will not be able to issue a replacement or refund for a return.

For warranty assistance, we request you to reach out to the manufacturer for any further assistance.

Thank you for your understanding. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************

Customer Answer
Date: 08/25/2023

Complaint: 20194886

I am rejecting this response because you are directing me to the manufacturer and the manufacturer directed me to you. I am out more than $300 because I was sold a defective tv. It took a year to die which is why I didnt contact anyone until then. No tv should last only one year. If so, the customer that purchased it should be able to rely on the seller to correct the issue by replacing or refunding. You are basically saying kick rocks and could could care less if your product didnt serve its purpose. Thats horrible customer service!!!!

Sincerely,

*******************************
Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear *** or Madam,I am writing to bring to your attention a significant issue I am facing regarding the actions of a competitor on the Amazon platform. I would greatly appreciate your assistance in addressing this matter.One of my competitors, by the name of ****** (email address: [email protected]), possesses both a seller account and an ********************** buyer account. It has come to my attention that this individual has been using their buyer account to purchase my items with the intention of leaving negative feedback afterward.To address this concerning issue, I have made multiple attempts to contact Amazon using the "Report Abuse" button on my Account Health Dashboard. I have provided the following Complaint IDs for reference:*********** *********** *********** *********** *********** Following these complaints, I received a notification from Amazon stating, "Thank you for your report of a suspected policy violation. We investigated the issue that you brought to our attention and took appropriate action." However, it appears that the appropriate actions have not been taken, as this competitor continues to utilize their aforementioned buyer account to make purchases from me.Furthermore, in response to my recent complaints, I received a notification from Amazon stating, "Thank you for your report of a suspected policy violation. We cannot take action on the report based on the information you provided as no violation has been identified on the reported B07MMK82SG/B07KXJFRX2."It is abundantly clear that these actions are directly attributable to my competitor. The frequency of purchases from the same individual raises suspicion, and the attached files and screenshots containing his Order IDs provide further evidence of this conduct.In light of these circumstances, I kindly request that you escalate this case to the appropriate Amazon team for a thorough review and necessary action. Your attention to this matter is greatly appreciated.
Business Response
Date: 06/27/2023
Hello,
Thank you for brining this matter to our attention. We have reviewed the information submitted and have taken the appropriate action. Due to customer and selling partner confidentiality policies, we limit the information that we disclose in regards to internal investigations and any respective next steps we take; however, we appreciate you for bringing this matter to our attention. Please allow up to 48 hours for full action to take place. If you continue to see additional concerning orders following the 48 hours, please submit the proper complaint via your account health dashboard. Thank you for helping us to identify this issue to improve the Selling Partner and Customer Experience in our stores.
********************** Seller Performance
Initial Complaint
Date:06/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mid April 2023, my Amazon account was hacked. My email address was changed; so, I could no longer enter my account. Since that time I have called Amazon several times. I want them to close that account because I keep receiving subscribe & save items, all of which I want to cancel but cannot. I had two credit cards in my wallet. I had to close my Chase card because they kept charging it. So., now they are charging my Discover card even though I changed the number. I really don't want to cancel that card too. Amazon keeps telling me the fraud department will work on it and email me, but they do not! Discover says they cannot delete the charges because I subscribed for them, but I have no way of canceling them. HELP! In truth,******************************************
Business Response
Date: 06/22/2023
Hello ****,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've informed us that account is currently active and the email changes are reverted.

If you are still having any difficulty accessing the account then we request you to contact us over phone and get in touch with account change team.

Here's a link to our Contact Us page:

***********************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/22/2023

Complaint: 20194784

I am rejecting this response because: I am still unable to access the account that is charging me for many subscribe and save items each month. Amazon NEEDS TO DELETE THAT ACCOUNT ON THEIR END!

Sincerely,

******************************************
Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased a gazebo from Amazon for $1300 some change, Immediately I got a email from the company saying that there was Some shipping issues and that I may not receive all the packages at 1 time which I did not. I then paid someone to assemble the gazebo and unfortunately. There are missing pieces and screws 1st Amazon accepted the return and now they're saying I have to wait 7 days for them to decide whether I get my. Money back at this point. This is a **** pound solid wood gazebo. I am not going to pay to have somebody take it back down but I have absolutely no problem allowing them all my property to collect it. I want my money back.
Customer Answer
Date: 06/30/2023
I have been fighting for a refund for almost a month now! Amazon is asking me to return an item I physically can't because it's over 2k pounds, and boxes have been sitting in the rain. further more Amazon has been beyond inconsistent and unreliable! I have several emails from supervisors saying I'll be contacted by a supervisor, NEVER HAPPENED, I'm told AZ claim **** doesn't take calls and more importantly each supervisor is saying last supervisor filed complaint wrong so it had to be redone 8 TIMES! I have already agreed to allow amazon or company yoleny to come to my home and collect item but them claim they don't have capability! To add even more the sellers addresses can't be found on ****** and I am sending screenshots! Bottomline every supervisor is on record saying I should receive a refund, I was even told by a supervisor I will get my refund in 3 to 5 days WEEKS AGO!!!!! at this point I'm willing to speak to the media and record the amazon people hanging up on me after having me on hold for 10, 20, 30 mins! Please refund my money, come get gazebo, it's not stable and God forbid a storm it will crumble and more importantly someone can get hurt! Please refund my money and close my account as I don't want to do business with a company that offers buyer protection but offers none and has 3 party companies with fake addresses!

Business Response
Date: 07/01/2023
Hello,

Buyer of the Order 111-1707444-7366626 has been provided return address to return the item for refund.
The A-to-z Guarantee claim has been temporarily withdrawn. If the return reaches the seller and buyer does not receive refund, claim will be reopened and buyer assisted further.

Sincerely,
Customer Answer
Date: 07/01/2023

Complaint: 20194647

I am rejecting this response because: I've already Explained to seller as well as Amazon. And all the supervisors that, unfortunately, the boxes were first poorly packaged. And more importantly, Since they arrived, they've been sitting outside. Because the solid wood gazebo is **** pounds, if not more. I cannot put it in my car as it still is too heavy and will damage it. More importantly, this company is known for this type of scam. I am including several reviews showing that not only are the boxes flimsy, but they make it a point to not include all the parts. And furthermore, both addresses that they want me to ship items to have absolutely no information on ******* I will send that as well.
Initial Complaint
Date:06/16/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon took 3 payments from my card from unknown amounts I offered to get my bank in the line I asked to send a copy of my statements and I was advised that there was no way they would be able to this has caused a financial burden I am wanting my money back I. My account today and I want a credit for the issue on Amazon end
Business Response
Date: 06/17/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

However you can contact you bank as you are not able to locate the charge on your account to get the refund.

I request you to contact bank and raise dispute for the charge to get the amount back and to stop further unknown charges.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:06/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to express my deep concern and file a formal complaint regarding the sudden deactivation of my Amazon seller account, NAC OFFICIAL with Merchant ID: *************. I have taken all necessary steps to provide the required documentation, which serves as proof of my unwavering commitment to ethical business practices and strict compliance with Amazon's policies. However, I am extremely disappointed with the lack of responsiveness and assistance I have received from Amazon thus far.First and foremost, I want to emphasize that I have never engaged in any fraudulent activities or violated any of Amazon's terms and conditions. I fully understand and appreciate the importance of maintaining a transparent and reliable online business platform, and I have consistently upheld these principles throughout my tenure as an Amazon seller.Despite my sincere efforts to resolve this matter, including multiple attempts to contact Amazon seller support and the timely submission of all requested business documentation, I have received no meaningful response or an opportunity to address any concerns that Amazon may have had. Therefore, I kindly request your urgent intervention in this matter and ask that you forward this formal complaint to the relevant department at Amazon. I earnestly urge them to conduct a fair and comprehensive examination of my case, allowing for a reinstatement of my seller account and a thorough verification of my personal information.I sincerely hope that Amazon will rectify this situation promptly and restore my seller account, enabling me to continue providing quality products and services to Amazon's valued customers. I trust in Amazon's commitment to fairness and transparency, and I am confident that this matter will be addressed appropriately.Thank you for your attention to this urgent matter.Sincerely,NAC OFFICIAL
Business Response
Date: 06/26/2023
Seller has failed IPI and has been notified about it. The account does not fit a reinstatement.
Thanks!

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