Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,258 total complaints in the last 3 years.
21,808 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/10/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
01/03/2023I made a purchase of $ ***** and another purchase 2 days later first order was to come on the 5TH anything over $ ***** is next day the second order still the same thing. As of 01/09/2023 nothing. **************** do nothing to help but give excuses. I want my money back into my account
Business Response
Date: 01/12/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order#***-7672804-6032202 and ***-3443888-6566655.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon checking the details we see the order ***-7672804-6032202 delivery date expired, hence to avoid further delay I've issued a refund on it to your original payment mode for $ *****. It shall be credited within 3-5 business days.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Regarding the order#***-3443888-6566655, we see delivery date is still active. We request you allow us till January 13, 2023 to complete the delivery.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in these regards.
Regards,
*********
Customer Answer
Date: 01/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/10/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a monitor from Amazon on July 31, 2022. It never arrived, but I got charged on my chase credit card. Amazon **************** offered to send one for free on Aug 11th, this time it arrived, but I got charged again on my citi double cash card for $98.22. So I paid twice for one item.Upon contacting amazon customer service via online chat on October 20th, they agreed to return me the credit in 3-5 business days but haven't yet.Contacted them again on Nov 5, they agreed to refund and still haven't. Chat histories for both are attached. This violates Amazon's A-to-Z guarantee (attached). I would like to have full refund of $98.22 dollars back to my credit card.
Business Response
Date: 01/12/2023
Hello ***,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to *********************************************** if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
***********************************
Customer Answer
Date: 01/26/2023
Hello, Regarding the complaint that I submitted on 1/10/2023 against Amazon.com (ID *********, here are some information that was requested (which I had provided initially but was asked again): email address: ********************** The order numbers have been provided in the pictures attached to the complaint, and here they are again: original order: ORDER # ***-0620298-4998611 free replacement placed by the customer service: ORDER # ******************* Case Description: I ordered a monitor from Amazon on July 31, 2022. It never arrived, but I got charged on my chase credit card. Amazon **************** offered to send one for free on Aug 11th, this time it arrived, but I got charged again on my citi double cash card for $98.22. So I paid twice for one item. Upon contacting amazon customer service via online chat on October 20th, they agreed to return me the credit in 3-5 business days but haven't yet. Contacted them again on Nov 5, they agreed to refund and still haven't. Chat histories for both are attached. This violates Amazon's A-to-Z guarantee (attached). I would like to have full refund of $98.22 dollars back to my credit card. I have included the text above when replying to amazon's email, but couldn't seem to reply to BBB's email. So here it is. Thanks, ***

Business Response
Date: 01/29/2023
Hello ***,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with the retrocharge on your Order ID: ******************* that you had shared with us. We regret the aggravation caused when you reached us.

I can confirm this charge was fully refunded on Saturday, January 28, ***************************************************** 3-5 days of issue.

We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 02/10/2023
Hi,

I just wanted to give an update on case ******** that I have received the refund from Amazon. Thanks for your help!

************
Initial Complaint
Date:01/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two digital gift cards for a ******** switch on dec.9th and attemtped to use them on dec.25th, but both digital gift cards were already showing as redeemed. I attempted to reach out to ******** but they were closed that day, so I reached out to Amazon's customer service and they notifed me a refund would be created for the issue, but now they are not acknowledging the refund and redirecting me back to ********. So that means the rep I spoke to on Xmas lied to me on behalf of the company and the rest of the agents who I deal with, including A supervisor by the name *********************************, who quickly dismissed my issue and is refusing to speak to me.
Business Response
Date: 01/19/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern that you have shared on your purchase of the Order ID: ******************* and have looked into the options. The response shared was correct, we will not be able to issue a refund on this order.

Please find below a link to the product details page. This product is non-returnable and non-refundable.
********************************************

In this case, the code is issued by ******** and we recommend you reach them with any issues redeeming the claim code. You can reach them by going to the website at support.nintendo.com or call our Consumer Assistance Hotline at **************. Hours of operation are 6 a.m. to 7 p.m., Pacific Time, Monday - Sunday(times subject to change)

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 01/26/2023

Complaint: 18718215

I am rejecting this response because: ******** has already confirmed that the codes were redeemed by an account not associated to me 15 days prior to their intended use. Under "normal" circumstances, a non-refund would be applicable, but since my account was hacked from within amazon, normal circumstances do not apply to this issue. As it stands, Amazon wants to hold me responsible for something that Amazon is at fault for.

Sincerely,

*****************************
Initial Complaint
Date:01/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon promised my packages would come in one day then switched the date multiple times after my purchase then when I immediately returned the item the said Id get a refund immediately within three hours now there saying I have to wait 60 days
Business Response
Date: 01/13/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your Amazon order #***-4627245-3859412. Upon checking I see that a full refund of $30.87 has been issued to your Amazon gift card balance on Saturday, January 7, 2023 at 8:54 PM (PST).

Refund confirmation email was sent to your email address on Saturday, January 7, 2023 at 10:55 PM (PST). Please reply back to this email with the order numbers which were delivered late so we can check and help you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
*****************************
Initial Complaint
Date:01/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two books from Amazon.com Services LLC on January 2, 2023 to be delivered to my residence (part of Order# ***-6840897-2585033). **** tracking (**********************) indicated "Package was left inside the residences mailbox" on January 6. However, the purchased books were not inside my locked mailbox. I connected with Amazon customer service by phone on January 10 to request a refund, but they declined my request and asked me to file a claim with ****. I have filed a claim with ****, but I believe I should be refunded $82.73 for the two books that were not delivered to me or my mailbox.
Business Response
Date: 01/23/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-6840897-2585033

Based on the results of our investigation, we aren't able to provide a refund for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We advise you to contact USPS in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 01/23/2023

Complaint: 18717860

I am rejecting this response because:
Amazon continue to advise me to follow up with ***** despite my having done so. The business' frequently cited A-to-Z Guarantee is not being honored as advertised.

Sincerely,

*********************
Business Response
Date: 02/05/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. As informed earlier, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

Since the items in the package are sold and fulfilled by Amazon, A-Z guarantee claim is not applicable. Items sold and fulfilled by Third Party Sellers are eligible for A to Z claim.

We advise you to contact **** in order to pursue this matter further. You can file a claim on their end via:

File a **** Claim: International
******************** help international-claims

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 02/10/2023

Complaint: 18717860

I am rejecting this response because: I have previously explained that that I have followed up with **** who has been unable to resolve the situation. I feel the state exception to the stated refund policy is unreasonable, particularly because I was forced to purchase the items twice to actually receive the items.

Sincerely,

*********************
Initial Complaint
Date:01/10/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Amazon several times, including yesterday. The amazon logistics drivers are NOT following delivery instructions. I live alone and on the 4th floor, I have asked them to deliver my packages to my front door and NOT the amazon hubs which are located outside of our building. I was assured last night that this would not happen again, that the delivery instructions are in my account and even added to my address. Supposedly the logistics team has been notified and I even spoke to one driver in person that said yes he sees my instructions yet the refuse to follow them. I am sick and tired of them being rude and lazy and not delivering my packages to my front door!
Business Response
Date: 01/17/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. We last interacted on January 13, 2023 about your delivery instructions not being followed. I'm contacting with an update.

With the help of the appropriate team, we were able to come up with a proposed resolution. In order to opt out of locker deliveries, you will need to work directly with your property manager to remove your address from the locker system. Your input has been invaluable in this process, and we appreciate your time, effort, and patience.

If you need further assistance with this issue or with deliveries made by Amazon branded carriers, please don't hesitate to let us know. You can reach me directly by replying to my email. If you would prefer I give you a call, please reply to this email with the best number and time to do so.

*******************************, thank you for giving us the opportunity to make this right.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 01/17/2023

Complaint: 18718005

I am rejecting this response because:
I went to my apartment manager today and she has taken me off the hub. I want this noted in BBB and in the amazon records. If my next order to amazon is NOT delivered to my front door, and to the hubs which i now do NOT have access to, I will file another complaint. ALL deliveries should be made to my front door from now on.
I will accept amazons answer once they acknowledge the above and my name and address should NOT be in the hub system anymore.

Sincerely,

*******************************
Business Response
Date: 01/29/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for your patience while we worked to resolve the ongoing delivery issues you've been experiencing.

I'm happy to report that we have contacted your Property Manager and you are now updated in the locker system to show that you've opted out, which will direct packages to your front door. The previous message of "Apartment vacant" will no longer be displayed.

Our Address team has requested that you update your address to remove "FRONT DOOR NO HUB DROP OFF," as this can interfere with your packages being delivered properly.

Please don't hesitate to reach out if you continue having issues with future deliveries.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 02/02/2023

Complaint: 18718005

I am rejecting this response because:

Sincerely,

*******************************

That message was old and i have since emailed them yet again because of what happened after they did that. I have opted out and i took that statement off my address and the amazon driver is STILL NOT following directions! Two days ago instead of leaving it at my front door he left it outside by a trash can!!!! I only received the package because the *** guy saw it outside just laying there and HE delivered it to me!! This is unacceptable and something should be done. To have drivers not do their job and just leave packages OUTSIDE and near a TRASHCAN is not right! I want something to be done about this.
Business Response
Date: 02/10/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Im sorry to hear about your poor delivery experience, and I appreciate you making us aware of it. At Amazon, we pride ourselves in being the worlds most customer-centric company. Regrettably, the delivery partner couldnt meet our high standards in this instance. We expect delivery partners to conduct themselves in a professional manner, and we handle this type of situation seriously. Im personally collaborating with the team to investigate this matter further and take the appropriate actions.

*******************************, though I regret the series of events that led to you receiving this email, I'm grateful for the opportunity to have heard your story and shared your feedback. Thank you for being a valuable member of our Prime family.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 02/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The last two orders I placed through Amazon the packages were delivered to my front door, so thank you. I will close this issue, but if it happens again i will file a new one. In the meantime thank you for addressing this and I hope the drivers continue to follow the directions.

Sincerely,

*******************************
Initial Complaint
Date:01/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB, This is ******************************, I would like to seek help because Amazon still not reactivating my account even after following the rules and complying with the requirement they are ask for.We understand that selling on Amazon is a privilege and we strive to provide the best service to Amazon customers. Customer satisfaction with my products us always been my priority and making them happy is my constant concern. Hence, with this, I renew our commitment to our customers and to Amazon to follow all of Amazon's Seller guidelines and business agreements, as strictly as possible and always ensure our customers are satisfied with their buying experience.Hoping for a favorable response from your kind department.Sincerely,******************************
Business Response
Date: 01/13/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Code of Conduct policy and Drop-shipping policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on August 30, 2022. We notified the seller of this decision by email on that day.
The seller can write to us at [email protected] to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com Seller Performance
Initial Complaint
Date:01/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an expensive item (iPad Pro) from Amazon, and on arrival the item was way bigger than expected. Fortunately, I hadn't opened the device, so I requested a refund. Amazon would only allow me to return the item via a direct ********** at my address. This was successful. I photographed the tablet box and shipping box prior to *** arrival since the item was so expensive. I've been patiently waiting for my refund, and about a month later Amazon reaches out saying I returned the wrong item and they've "disposed of" the iPad that I returned. At first, I request them to send the "wrong item" back so that I can re attempt return (thinking this must be a warehouse/receiving issue). They said they cannot return the brand new, unopened, iPad that I shipped because they've "disposed of it." I then request proof of the "wrong item returned" and they are unable to do so. I've been trying to contact anyone and everyone at Amazon - sending them proof of the item (serial number included) that I returned. They're still refusing to refund me over $1500 and unable to provide any proof that the item was incorrect, whereas I'm sending them proof that I did indeed send the correct item back to Amazon.
Customer Answer
Date: 01/11/2023
I am rejecting this response because: I have already returned the item you are requesting me to return and cannot return it again since I have already sent this item to you. I've attached proof of the item returned and a copy of the correspondence. Please refund my account as I have returned the item as requested.

Sincerely,

**********************
Business Response
Date: 01/12/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order#***-6750890-4035456.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon review, we see the information communicated on January 10, 2023 at 10:56 AM (PST) is correct.

We're happy to accept the return of the correct item at your earliest convenience. We aren't able to process a refund until we receive and process the correct merchandise.

If you'd like to create a new return label you can do so on the order detail page in 'Your Orders.'

***********************************************************************************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in these regards.
Regards,
*********
Initial Complaint
Date:01/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do not understand why my account was closed. I have not requested a refund due to lost or missing packages. *** only requested a refund for returns. What is going on?
Business Response
Date: 01/12/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to your account.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Upon review, we see the information shared by our Account specialist team is correct, however you may appeal for account restore by responding to the email communicated on January 11, 2023 at 2:55 AM (PST).

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We appreciate your time and patience in these regards.
Regards,
*********
Initial Complaint
Date:01/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two Amazon drivers created damage within my mobile home park at ********************************************. They were making a delivery to a tenant at lot #8 on 1/3/23 (the customer tracking number was **************** where there is room to turn around, but they insisted upon driving onto the lawns of other tenants, despite the shouted warnings of those tenants. The drivers were very rude to those tenants and perhaps they did not hear the warnings because they had extremely loud music blaring from their radios. They had to call a rescue truck to tow them out. They left deep ruts in the lawns and the rescue truck left a strap with hook where it could have damaged a tire. I called a complaint number listed for Amazon on 1/4/23 and was told that I would receive a call within ***** hours. I had left my home phone number, my cell number and my email address, but no one called. I tried calling ARC Insurance and left my number several times. No person ever answered that number *************) and no one ever called me back. I called a complaint number today *************) but the representative with a heavy foreign accent was very hard to understand. His name sounded like "*****" or Arty". I gave him my phone numbers and email address, which I spelled out as I usually do *************************** but it is normally not difficult to understand. Still, he said that the person who took the information on January 4 got it wrong and that is why no one ever got back to me. He said that someone would call me within 48 hours, but I am skeptical. Amazon should make arrangements to correct the lawn damage on our property as soon as possible. Amazon should also discipline the drivers responsible and perhaps even have them checked for drugs because their behavior and driving mannerisms were not just unprofessional but they were completely abnormal.
Business Response
Date: 01/16/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon reviewing, we haven't found any claim submitted from your end, if filed please help me with the claim ID. Also please help us with all the evidence of the damage.

In case if ARC doesn't respond back in 3 days after filing the claim, please contact us back so we can help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************

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