Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,259 total complaints in the last 3 years.
21,823 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/20/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
STOP SENDING ME PACKAGES WITH ****..I AM AMAZON PRIME AND ONLY GET PACKAGES WITH **** I WILL DECLARE ALL PACKAGES SENT WITH **** NOT RECEIVED BC THEY EITHER GET STOLEN , R LATE OR R LOST THIS IS UNACCEPTABLE OK..ITS CALLED AMAZON PROME FOR A REASON
Business Response
Date: 06/21/2023
Hello *****,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to know that you have been facing issues with the orders delivered through ****.

Upon reviewing, I do see that there were few orders that were returned from your account where **** was the carrier.

Considering that you have been experiencing repeated issues with ****, we have made other available carriers have priority to deliver to your address.

Giving priority to other carriers doesnt guarantee that this carrier won't be chosen in the future.

This change is specific for a particular shipping address. If you send items to a different shipping address, the carrier might be chosen to deliver the package. Changes to the address in your account, like adding a new phone number or updating the name, will result in the priority lowering request being deleted."

If you have issues related to any specific order please do write back to us along with the complete issue so that we will look into it accordingly.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Customer Answer
Date: 06/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:06/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon ( Order ID ******************* )sold merchandise advertised as Prime with a delivery by date, and then experienced a problem with their shipping and didnt inform me the customer. ********************** makes commitments with prime that they seldom meet. I could have purchased the same item from Target or Macys and would have had the same delivery guarantee or I could have gone into one of their stores to purchase the item, instead I placed my trust in Amazon, and they couldnt deliver.
Business Response
Date: 06/21/2023
Hello *******,

I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I have reviewed your concern in details. Please accept our apology for the delay caused with your order delivery, and rest assured that this is not the kind of service we want to provide our Prime customers.

Fast, easy shipping and ******************* is something that we pride ourselves on at Amazon.

We have been experiencing some unforeseen complications lately with shipping and/or delivery delays due to the constantly evolving workforce for both Amazon and our carriers due to these trying times.

We ask for your patience as we navigate through these challenges to ensure our customers are receiving the most expedient delivery for their packages.

I request you to wait till June 22, 2023. If your package doesn't arrive by mentioned date, please contact us through the link below, and we'll be happy to provide a refund or replacement for you.

**************************************************

Thank you for your understanding and cooperation.

Regards,

******
Amazon.com

*****************************
Initial Complaint
Date:06/20/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Delivered: Your Amazon.com order #***-3977091-6661825 Says delivered on the street instead of inside the gate as per clear delivery instructions as a prime member. The boxes with dog food batteries and soap all soaked in rain as the guy who delivered refused to put the items in a plastic bag and bring the boxes inside the gate. Also when we asked the delivery guy he used abusive language. We terminate immediately our prime after hours talking to Amazon without any resolution to refund our money and get there soaked items bag
Business Response
Date: 06/21/2023
Hello *****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I am sorry for all the inconvenience caused with the delivery service provided by our logistics team.

I have took this as a feedback and I've forwarded the details of this incident to our internal team for review. I will write back to you with the complete details as soon as they revert.

Further, I request you to please share the images of the damaged items as the package was soaked in rain (if you have captured them) so that we can forward them to our internal team for review and to take appropriate action on the delivery person.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Customer Answer
Date: 06/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, however during 1 hour lasting phone call with. Amazon when the delivery guy abused us with his language we reported this to the emergency team however no resolution was provided and we asked
Amazon to pick up there soaked items
By their delivery team. We do not have the items.

Sincerely,

************************
Initial Complaint
Date:06/20/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My package was not delivered to the correct location and was stolen
Business Response
Date: 06/21/2023
Hello *********,
I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
I have reviewed your complaint in details and I am sorry for the inconvenience caused with your order.
I've tried to locate the order details with the information available in your complaint.
Unfortunately, I'm unable to locate the exact order you are referring to.In this case, I request you to please share the order number so that we can review the issue and assist you further.
Thank you for your understanding, you may reply to this Email with the requested information.
We look forward to see you soon.
Regards,

******
Amazon.com

*****************************

Business Response
Date: 06/21/2023
Hello *********,
I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
I have reviewed your complaint in details and I am sorry for the inconvenience caused with your order.
I've tried to locate the order details with the information available in your complaint.
Unfortunately, I'm unable to locate the exact order you are referring to.In this case, I request you to please share the order number so that we can review the issue and assist you further.
Thank you for your understanding, you may reply to this Email with the requested information.
We look forward to see you soon.
Regards,

******
Amazon.com

*****************************

Customer Answer
Date: 06/27/2023
order number: 701-0120565-0288275
Business Response
Date: 07/02/2023
Hello *********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive your order Bose QuietComFort 45 Bluetooth Wireless Noise Cancelling Headphones even though the tracking shows as delivered.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that the refund for CDN$ ****** has been issued to your original payment method on Tuesday, June 13, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Thank you for your patience and understanding.

Regards,
Pratap
Customer Answer
Date: 07/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:06/20/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had an amazon account for years and then one day it locked me out. I called customer service and got my account unlocked. Then 2 days later amazon locked it again. I called customer service again, but this time did not pass the security questions. In order to get access to my audible books, the account specialist had me create a new account with the same email. I did this and then called audible to transfer my account. I got this all set and then tried to place an order for Krazy glue and my account locked again. I called customer service AGAIN and they said they were unable to help and I had to wait until an account specialist reached out to me. What the heck!?!?!?!?!?
Business Response
Date: 06/21/2023
Hello,

I am ******* and I am a member of the Amazon ***********************. I'm writing in response to a complaint filed on behalf of the customer by the *******************************************.

We have reinstated this customers buyer account. We sent an email to the customers registered email address on June 20, 2023, confirming account reinstatement.

Sincerely,
---

*******

Amazon.com | ***********************

Customer Answer
Date: 06/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:06/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to bring to your attention a critical matter regarding the closure of my Amazon Kindle Publishing account and the subsequent refusal by Amazon to reinstate my account, despite the fact that this closure was made in error. I kindly request your immediate assistance in rectifying this issue.My Amazon Kindle Publishing account, associated with the email address *********************** was unexpectedly closed. To my dismay, I received a notification stating that my account had been shut down due to alleged violations of Amazon's policies. However, I assure you that there has been no intentional or unintentional breach of any terms or policies on my part.I immediately contacted Amazon's customer support team to resolve this matter and explain that the account closure was an error. I have been in correspondence with several Amazon representatives since then, providing them with all the necessary information, including documentation, to prove my innocence and highlight the error in closing my account. Despite their acknowledgement of the error, I regret to inform you that no action has been taken to reinstate my account thus far.As an author and publisher, my Amazon Kindle Publishing account holds great importance to me. It has been the primary platform through which I share my work with readers worldwide. The abrupt closure of my account has resulted in substantial financial losses, as well as a detrimental impact on my reputation as an author. Moreover, the inability to access my account has prevented me from publishing new content and engaging with my readership, which is deeply distressing.I appreciate your time and attention to this urgent matter. I eagerly await a favorable resolution and the reinstatement of my Amazon Kindle Publishing account. Please feel free to contact me at the provided email address or phone number should you require any additional information or clarification.Email address linked to my Amazon KDP: *********************
Business Response
Date: 06/25/2023
On 06/17, ************* KDP account was terminated for violating our content guidelines. *********** reached out to the Executive Customer Relations team appealing his account termination. The team re-evaluated the case and confirmed that account can be reinstated as an one-time exception .The account is live now and *********** has been notified about the account reinstatement on 06/21.
Customer Answer
Date: 06/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:06/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon rejects my Counter-Notice regarding the illegal removal of my listing content. A complaint (Complaint ID: ************ was filed against me for the unauthorized use of copyrighted materials. On June 8th, 23, I submitted the Counter-Notice. When submitting the Counter-Notice, I filled out the standard form provided by Amazon for such procedures. On June 19th, 23, I received a response from Amazon stating that the Counter-Notice had been accepted, and my report was sent to the complainant. The complainant has ten days to file a lawsuit. Then, a day later, I received a notification that "Amazon could not reinstate the listings in my appeal because my submission did not adequately address the reason for their removal. The corrective action items I provided still need to be completed or address the alleged violation. Please resubmit your appeal after completing the actions that address the claimed copyright infringement". I am trying to understand why my content reinstatement was denied so quickly. I did not file an appeal against Amazon's decision; I submitted a Counter-Notice and requested that the procedures outlined in the Digital Millennium Copyright Act be followed. Instead, Amazon unjustly denied my application to reactivate my content without adhering to the guidelines guaranteed by the Digital Millennium Copyright Act. I request a review of this case, and a reexamination of the information I provided in the Counter-Notice (Complaint ID: ************. Also, I require the reactivation of the removed content for my ASIN - B0B7K4DYWP and the removal of the violation associated with this complaint from my ac
Business Response
Date: 06/21/2023
Hello,

We have reviewed this infringement account and confirmed the initial findings. We have responded to the seller via email on 6/19/2023.

Thanks,
Amazon.com
Initial Complaint
Date:06/20/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 20, 2023 To: Better Business Bureau From: BIG SAVINGS & DEALS (merchant token A2OP6YNVBBWZYA)Re: Request for reinstatement of Amazon Seller Central Dear Sir or Madam, My name is ***********************, and I am the owner of the Amazon seller account, ******************* (the Store). As you know, on September 16, 2022, my seller account was deactivated and my listings were removed. I was preparing for my stores conversion over to the Fulfillment By Amazon (FBA) model. Unfortunately, I lost partial of my inversion to carry out this. Amazon indicated in the notice that my account has been involved in fraudulent and illegal acts. For which I express my utter unhappiness, since I have been working on improving my procedures in accordance with the plan of action I submitted them in June, 2022 and was approved by them. It's difficult for me to comprehend what may have resulted in my account being completely blocked to sell . Sincerely this is something that affects my financial situation in many ways. For instance my customers and suppliers dont have a response about the suspension of my account. I have defeated all means of communications with Amazon . Im asking for someone to explain me why I dont still get my store reinstated if I sent severals request to Amazon, but they insist on do not provide details in my case. I have compiled again the information that supports each of my actions that have led to steps that mitigate my stores glitches. I'd be grateful if you could go over my situation with them and be able to Start or resume Selling. Thank you very much for your consideration. If you have any further questions or concerns, please do not hesitate to contact me. Sincerely,*********************** *******************
Business Response
Date: 06/23/2023
Hello,
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email.
Thanks, Amazon.
Customer Answer
Date: 07/20/2023
Dear Team

Following the July 2022 reinstatement, I had several delivery issues with my carrier, ****** and this began while I prepared for my stores conversion over to the Fulfillment By Amazon (FBA) model. However, my store unintentionally listed this product, Frito-Lay Fiery Mix Variety Pack (18 Count) (Assortment May ***** under this ASIN B09J1P4RKR in August 2022; shortly thereafter, an Amazon customer placed an order with my store (Order ID:114-8306915-5957023). Unfortunately, the listing in question was outdated pertaining to a product I did not have in the warehouse and which I was therefore unable to prepare, ship, and deliver to the customer.

Once I realized what had occurred, I promptly deleted all product listings associated with my store, as the items I had listed and sold prior to my September 2022 suspension were no longer available to me. However, I also violated Amazons policies by issuing a full refund to this customer, hoping to persuade him to avoid negative feedback due to my lack of knowledge about circumventing the Amazon sales process (so as to protect my stores metrics and the overall health of my Amazon seller account). I wanted to let the customer know that the item was out of stock, and I sent him a refund of the purchase price to his original payment method.

Additionally, in an effort to prevent future inventory shortage problems (or available unit miscounts), I have established and shall strictly enforce a policy whereby my store will purchase ten (10) surplus units of each product when placing an order with the supplier.
I will likewise ensure that all processes and procedures for receiving, inspecting, and packing products before sending them to Amazons fulfillment centers are consistently followed every time.

Thank you very much for your consideration. If you have any further questions or concerns, please do not hesitate to contact me.

Sincerely,

***********************
Big Savings & Deals
29 *********************
********, ** 08610
***********************
Business Response
Date: 07/22/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 22/7/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 07/27/2023

Complaint: 20208928

I am rejecting this response because: I've been waiting months, even a year, getting this kind of automated response. I believe that my case should be handled with more seriousness because I haven't been indifferent about my past mistakes and, instead, have invested a lot of time and money in trying to restore my seller privilegies and satisfy my client's requirements.

As you can note Amazon is not actually reviewing my situation or evaluating my case on its merits. Accordingly, I must ask the Better Business Bureau for its assistance in this matter. Please I really need your support. Your agency is my only hopeless

Thank you for your attention to this important matter. Feel free to contact me with any questions

Sincerely,

***********************
Business Response
Date: 08/18/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on July 22, 2023.

Thanks,

Amazon.com Seller Performance
Customer Answer
Date: 08/22/2023

Complaint: 20208928

I am rejecting this response because: As I previously mention it, after countless attempts to recover my account as a seller and all of them have been unsuccessful, and I have nothing but an automatic response from Amazon. I would like to get an honest and straightforward answer from the team in charge. Please help me!

Sincerely,

***********************
Business Response
Date: 08/24/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on August 24, 2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 08/24/2023

Complaint: 20208928

I am rejecting this response because:I am willing to send the necessary support to assure the Amazon team that I do not represent any risk to other Amazon sellers, or to customers. Since I started this project, I have been focused on elevating the customer experience, but I need my account to be reactivated so I can demonstrate that I have the policy and logistical skills to start my business on FBA. Please escalate my case and have my request escalated to Amazon management.

Sincerely,

***********************

Business Response
Date: 08/27/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on August 27, 2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:06/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 15, my account has been temporarily on hold for no clear reason. It says I have unusual payment activities. I had a gift card and I uploaded my card activation receipt, and already made 4 calls and continuing. There are 2 times Amazon didn't even listen and directly hang up. I had been using gift cards for months with no problem, and I did encounter this exact same problem on March 6th, and I submitted the same complaint on BBB too. Last time's ticket was #******** on BBB. I don't want to get into the fuss of making 10 more phone calls and 30+ email replies like last time. I am a current student at ************ and could NOT be conducting any suspicious behavior. I couldn't find anyone to talk to since my Amazon account is locked and I can't get into the help page. And almost all the emails are from no-reply addresses, and contacting them is way too laborious... I hope my account gets reinstated.I use my mom's Amazon account because I'm still an international full-time student and I do not work. I use gift cards because the ****************** tightens the rules on spending dollars. I explained almost everything last time, and I do keep many of the records. Amazon account makes most of my necessities and I don't want to be on hold for a strange algorithm that does not make sense. I submitted the bank transactions under my name, my mom's name, and many proofs last time, including passports and school ID card, to ensure that this doesn't happen again. But it still happens. every time I call amazon it's either no response, silence on the other side or I get a no-reply email. I really need a human that could fix the problem!The account is ****************** on Amazon.
Business Response
Date: 06/29/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 06/29/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 06/29/2023

Complaint: 20208725

I am rejecting this response because: As I said in the email I sent, I do not own the physical gift card anymore, but I have other pictures taken. Most gift cards starts with 6, and I didn't find any photo says **** at the beginning. If you want, I could provide other gift card's receipt and such, but currently I didn't find the one you are asking for. Would you just void that card's balance and lift the hold on my account? or please tell me how much is that card and when I used it... because from 4 months ago they promised me no such issue of holding account will happen again, so I might locate it, if not possible, do the previous one and lift the hold. I really need the account, and I do own all the payment methods documented. I would like to keep this progress monitored by BBB.

Sincerely,

Hanfei ****

Business Response
Date: 07/30/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7/31/2023.

Sincerely,

Amazon.com
Customer Answer
Date: 10/07/2023
I was in ***** during August and September which I couln't make a response to the business. Now I've responded the Amazon specialists with my proofs and replies. Please reopen this case or continue this case on a new record.
Business Response
Date: 11/13/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
********
Amazon.com
Customer Answer
Date: 11/13/2023

Complaint: 20208725

I am rejecting this response because: Issues not solved and have huge damage on my daily life

Sincerely,

Hanfei ****
Initial Complaint
Date:06/20/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was mistakenly deactivated due to the Amazon system associating it with other seller accounts mentioned in the notification. I have provided my Appeal and supporting documentation to confirm that I am not the owner of the other seller accounts and that the erroneous connections between the accounts occurred due to the negligence of the Virtual Assistant assisting me in my Amazon business.However, Amazon Support claims that I provided "insufficient information." But what does Amazon Support consider "sufficient information"? How can I provide any additional information and supporting documentation when, in reality, I do not own the associated accounts and am not familiar with their owners? I have demonstrated to Amazon Support the Agreement between me and the Virtual Assistant, the Notice of Termination, and the Affidavit (Confirmation Letter) from the Virtual Assistant. All documents have been notarized. For any reasonable person, the supporting documents and information I have provided would be considered "sufficient information".However, Amazon Support is requesting additional information, yet when I contact Amazon Support over the phone, they cannot specify what information I need to provide. I only receive the standard response: "Find the owners of the associated seller accounts and help reactivate them". But based on which clause of the Amazon Services Business Solutions Agreement am I obligated to fulfill this requirement? I am only responsible for my seller account and business. Yes, the actions of the Virtual Assistant mistakenly triggered the Amazon system, but I have already demonstrated that it was an error.Therefore, please review my Appeal for more information and supporting documentation to verify my statements. After that, I request the reactivation of my seller account. Many thanks for considering my request.
Business Response
Date: 06/20/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6/20/2023.

Thanks,
Amazon.com Seller Performance

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