Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,259 total complaints in the last 3 years.
21,823 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband purchased a pair of boots on Amazon for $350. He started a return the day he got them. They were in *** possession on June 11, 2023 and were received by Amazon on June 13,2023. Amazon is refusing to give ** our refund of $350. They said because its a high priced item we have to wait 2 full weeks, then they will start processing a refund. They took our money out as soon at the order was placed. They RECEIVED the item back (I have proof) and are sitting on the money owed back to us. Everyone I have spoken to has said that they see that the boots were received back. But their system doesnt allow them to push the refund thru. I have called a handful of times and no one can do anything about it. Ive even been hung up on by a supervisor. All I want is our $350 given back to **. We can not afford to have this money not put back into our account.
Business Response
Date: 06/22/2023
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you haven't received for your return.

Upon checking, I can confirm that your return is completed and our return center received your return on Tuesday, June 20, 2023.

Also, I see that refund of $348.95 processed to your original payment method on same date. You will see this refund posted to your account within 3-5 business days.

You can check the complete refund details through your Amazon account.

We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 06/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Not sure when this happened but I was banned from leaving reviews on amazon. This is a big deal to me because I spend thousands on amazon each year and to have all my reviews removed without explanation is a big deal to me. I have not violated any guidelines and have sent many emails with no response from amazon. I want my privilege to leave reviews reinstated. I have included the generic banner they have placed on my account everytime I try to leave a product review.
Business Response
Date: 06/21/2023
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern about the reviewed and have tried looking up any communications with you on this issue. I am afraid, there were no emails I could locate on this subject. I would request you to share more information on the account you are referring to, including atleast 2 full order numbers.

I reiterate that customer reviews are meant to provide unbiased product feedback to help customers make informed purchase decisions. Any reviews that could be viewed as advertising, promotional, or biased will not be posted; restricting the account such that is no longer able to contribute reviews, ratings, customer questions and answers, and other related Community content.

I look forward to your information so we can research the related issues and respond. I will not be able to promise a specific response or action at this time but assure you of a quick response.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 06/25/2023

Complaint: 20211185

I am rejecting this response because:

Order #

114-0720379-6105061
112-3808124-3238600

I sent numerous emails to the *************************************** and never received a response.
On one occasion I was able to chat to someone about the issue and according to her my account was flagged because I left too many reviews in a short period of time. We got disconnected during the chat and since then I haven't been able to get a response as to why exactly or a fix. I don't think leaving a lot of reviews violate any guidelines. As you can see by my account and orders I purchase alot on Amazon and should be able to leave feedback for others to see. If I spend an hour leaving as much feedback as possible that shouldn't affect my account. Anyways thanks for reaching out.

*****************************;
Business Response
Date: 06/28/2023

Hello *******,

We previously sent you an email explaining that we detected unusual product review or product rating activity associated with your account that violated our guidelines. As a result, we removed some of the reviews or ratings youve left in the past and restricted your account's ability to contribute reviews, ratings, customer questions and answers, and other Community-related content. After thoroughly reviewing the recent information you provided, we have decided not to restore this account's ability to contribute to community content at this time.

Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Product reviews, ratings, and votes that violate our Community Guidelines and our Customer Product Review policies are not allowed.

This account can no longer contribute content for the following reasons:
-- Reviews, ratings, and votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.

We are here to help.
If you believe this action was taken in error, or if you have additional information you would like us to consider, respond to this email or contact us at ***************************************.

To learn more about this policy, refer to the following resources:
-- "Community Guidelines":
*****************************************************************************
-- "Anti-Manipulation Policy for Customer Reviews":
*****************************************************************************
-- "About Promotional Content":
***********************************************************************************

Amazon Review Moderation team
Customer Answer
Date: 06/29/2023

Complaint: 20211185

I am rejecting this response because: I never received compensation for any reviews.... ever. And me leaving a lot of reviews shouldn't be a red flag. I leave reviews when I can and sometimes have so many purchases that I leaves reviews in one seating. Never have I received compensation for any reviews and I purchase a lot and leave reviews when I have time. Whether it's 1 review or numerous I should be allowed to leave as many reviews as I can when I have time. I violated no guidelines that warrants a complete band. It's been over a year now.

Sincerely,

*********************************
Initial Complaint
Date:06/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a **** Inspiron computer on an 8-month 0% APR when purchased with the card associated with my Amazon account. I have been paying it off at $25/week and it should be paid off, but instead, I still owe more than $200 on it. Two days ago, I discovered that instead of receiving the 8 month 0% APR offer, I find that in a classic bait-&-switch scam, I have been given 5% cash back. I contacted my bank, *********** which did not respond. If given a choice, I would NEVER choose 5% cash back over an 8 month 0% APR. I am reporting ALL associated parties to the BBB. I need my interest refunded immediately in accordance with the 8 month 0% APR offer under which I bought the computer.
Business Response
Date: 06/22/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I have reviewed the order ending Monday, November 28, 2022 which you said was tried to be placed using the 8 month installment plan. While we are certainly sorry to hear of any aggravation or inconvenience, we are not able to offer any billing adjustments or refunds.

As noted earlier, the order was placed Monday, November 28, 2022 and is several months old. I have also reviewed the promotions selected on your order page, it shows the 5% Amazon Prime Rewards were selected. I was not able to find any notes that selections were changed or showed any errors.

In these cases, if you find the incorrect payment mode showing up after you place the order, we strongly recommend you cancel the order right away and try placing once more after ensuring the correct options are selected. If this issue still persists, we recommend you reach our **************** Teams.

We are available 24/7 and, typically, issues of this nature are very carefully monitored and swiftly fixed to ensure the least amount of disruption.

The 5% Amazon Prime Rewards apply towards your gift card balance. I do not see any gift card balance on the account you reached from, and I believe it was applied towards subsequent orders.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:06/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Subscribe and Save of which I get emails from Amazon. They send reminders earlier in the month so we can edit them. I have not received the email for ***** Then I get a load of charges from Amazon of which overdrafts my bank account to about $180. First they claim they didnt send the email but now they do. Now my bank is pushing back on these fees despite me letting them know that I did not receive the message from Amazon and they said to contact gmail. I find it odd that they went and said it didnt send to now saying that they have record of it.If this is going to be gaslighting, this is the worst that Ive experienced with a business. This is the worst push on lack of responsibility that Ive ever received and Ive had it.
Business Response
Date: 06/21/2023
Hello ********,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I understand that you are being charged for Subscribe and Save orders.

Upon checking, I can see that our customer service team has already issued refund for few orders. However, if there is any other orders which you don't require, we request you to reject the item upon delivery.

Also, overdraft fees are charged by your financial institution, not by Amazon. In this case, we request you to contact the card issuing bank directly regarding any overdraft fees you believe were caused by an Amazon transaction.

If you wish to cancel your subscription:

1. Go to Your Subscribe & Save (******************************************************************************).
2. Select the Subscriptions tab.
3. If you've logged in through a browser, click on the product image. If you're on a mobile device, click Edit.
4. Click "Cancel Subscription" and follow the on-screen instructions.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:06/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the second time, I have filed this complaint. The first time I received a response, that I did not prove my claim. I am now attempting to provide more concise information as well as more documentation.First of all, I need to explain, that I am NOT seeking a refund from Amazon. Please read my entire statement and review the documentation.On February 13, I ordered ONE pair of Hunter boot socks (see Amazon purchase history). The cost for these socks $21.81. Upon a review of my online banking account, I noticed that my account was debited twice (see bank statement debits on 02/13) for these books. I called Amazon and the amount for ONE of the charges was promptly credited to my account (see bank statement line on 02/16, clearly marked REFUND).The issue is that now Amazon has reported me to Telecheck and to TRS Recovery Services (collection agency) indicating they were not paid for the said boot socks. I would like to resolve this issue with Amazon directly, but the only way I can get a response is by going through the BBB. By Amazon's own admission, see email communications, I was charged ONCE for the boots. However, the representative seems to believe I am seeking a refund. I AM NOT! I am simply asking Amazon to clear my name by letting TRS and Telecheck know this debt was reported in error.
Business Response
Date: 06/22/2023
Hello *****,

I've reviewed your complaint, I'm sorry for any misunderstanding in this regard.

I've checked with concerned department in this matter, after reviewing the entire issue they've found and confirmed that the order for "HUNTER Women's 6 Stitch Boot Sock, Greige, Medium " is not in collections.

You have another order in your account for "Charmont Luxury Bath Pillow Set, Relaxing Spa Bathtub Headrest for Head and Neck Support " which has the same order total of $21.81.

They've confirmed that the payment for this order was stopped and the account was referred to Telecheck and to TRS

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/23/2023

Complaint: 20210450

I am rejecting this response because: I did not "stop payment" as Amazon has reported to creditors. Amazon, erroneously, issued a refund to me, as indicated on my bank statement. When they realized this error, they should have reached out to me for payment instead of reporting this to collections, stating I stopped payment on a check. I explained to Amazon that I now see I was not entitled to this refund and I am willing to pay the money to them, but it should not be reported as a collection debt.

Sincerely,

*********************
Initial Complaint
Date:06/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 12 I spoke with a customer service representative for ********************** about a tablet I had mailed back for a warranty exchange. I was informed they could not send it back to me and that the only option to be helped would be for me to purchase a new tablet and then after its delivered Amazon would refund me the amount I spent. Now after a week I have not received a refund and they are telling me they can not make good on their promise. They came up with this solution and I feel Amazon is scamming me out of money and tricked me into buying a tablet. I just want my money back. They keep saying they will refund it then they do not.
Business Response
Date: 06/22/2023
Hello Jowell,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the miscommunication you have received from customer service team regarding the refund.

I'll gladly take any necessary actions to ensure that you and other customers don't encounter service below our standards moving forward.

Based on the results of investigation, we have come to conclusion that we won't be able to issue refund for this order #***-7662988-4238601. If needed, you can return the item for a full refund.

We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:06/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 13, 2023, I placed an order on amazon prime for a bag of taste of the wild dog food and my card was charged $21.64 which the first transaction and they then attempted the same charge two more times. I cancelled the order and purchased the food somewhere else for double the price; however, now Amazon refused to release the original $21.64 stating "I don't know where your money is." per the representative. Card ending in **** was used and the charge remains in a pending state where the card company advised Amazon needs to finalize the transaction before they are able to release the funds back to my card.
Business Response
Date: 06/21/2023
Hello ******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and we're sorry to know about the inconvenience with payment of the cancelled order #***-8598858-4162647.

Up on checking, the charge was declined by the card issuer. In this case, please check with your card issuer. If they're still holding the amount we request you to dispute it.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:06/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jun 9th, I placed an order for a laptop with Amazon, order number 113-3314245-1465828. However, to my utter disappointment, the item I received was a flat screen monitor instead of the laptop that I had clearly ordered.While I understand that errors can occur during the fulfillment process, the subsequent handling of my complaint by Amazon's customer service team was highly unprofessional and frustrating. After contacting their customer service department, I was made to endure a lengthy and cumbersome verification process, which unnecessarily prolonged the resolution of my issue.What aggravated the situation further was the behavior of the customer service representative I spoke to. Throughout the conversation, the representative exhibited rudeness and a dismissive attitude. Shockingly, the call was abruptly ended by the representative, leaving me without any resolution to my problem. This type of behavior is unacceptable and tarnishes the reputation of Amazon, a company that prides itself on customer satisfaction.I firmly believe that as a customer, I am entitled to receive the product I originally ordereda laptoprather than accepting a mere refund. Therefore, I kindly request that Amazon promptly arranges for the correct item to be shipped to me without further delay.Furthermore, I urge appropriate disciplinary actions are taken against the customer service representative who treated me rudely and unprofessionally. It is crucial for Amazon to address such behavior and take the necessary steps to prevent future instances of poor customer service.I have been a loyal ********************** customer for several years and have always relied on their services for my online shopping needs. However, this incident has severely shaken my confidence in the company's commitment to customer satisfaction. I hope we can work towards a satisfactory resolution and ensure that other customers do not have to face similar issues in the future.
Business Response
Date: 06/21/2023
Hello *****,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about your experience with our customer service and the inconvenience you've had with the order ending with 5828.

We've passed your feedback about the customer service to our business team for further review.

Further, we're unable to issue a replacement in this case. We request you to return the product for a refund.

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:06/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a set of headphones that were not delivered as instructed, and now I am being told I have to wait nearly two months for the resolution.
Business Response
Date: 06/21/2023
Hello *********,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed complaint details and I'm sorry to know that you haven't received your order #***-7205744-3160223.

Upon investigating with our internal team, I can see that our leadership team has already in contact with your local police department to investigate further. The report is still in pending process. Were unable to accept Police Reports that are in pending or any other incomplete status.

In this case, we would request you write us back when the report is complete.

Thank you for bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************.
Customer Answer
Date: 06/27/2023

Complaint: 20210052

I am rejecting this response because:
The report has already been completed, I have provided Amazon with a copy of the complete report

Sincerely,

***********************************
Business Response
Date: 07/04/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.While we respect your request, we've reviewed this instance in its entirety, and it's not one we're able to accommodate when applied fairly to all of our customers. Because of this, we must sometimes make a decision to stand behind a policy knowing it will be disappointing to one, but acknowledging that it's truly in the best interest of all of our customers.
We are currently working with your card issuer to resolve this dispute.Card issuers usually resolve chargeback disputes within 30 days, but sometimes it can take longer. If you need more information or wish to cancel any disputes, please contact your card issuer.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 07/13/2023

Complaint: 20210052

I am rejecting this response because:
I do not agree waiting 30 days for a resolution is a reasonable timeframe.
Sincerely,

****************************************
Initial Complaint
Date:06/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Amazon support team provided me with incorrect interpretations of the situation and gave incorrect recommendations regarding the possibility of my account reinstatement. My product was flagged as being misbranded, and Amazon suspended my seller account in this regard. On June 14th and 23rd, I submitted my appeal, explaining the situation. Through the internal system, you can review the appeal text I sent and an invoice for the **** that was flagged as a been misbranded. However, my appeal was rejected. On June 15th, I called the support team, and I was told that my product was counterfeit. To reactivate my account, I need to follow several steps discussed with the support representative. I did everything as instructed, providing all the requested information to Amazon in a clear and itemized manner. I also included additional assurances that I would adhere to upon the reactivation of my account. However, my plan of action was also rejected. I don't understand why the support team is misleading me regarding the possibility of reactivating my account. I also suspect that nobody has even reviewed the text of the new version of my appeal. Please consider the attachments I am submitting for review and verify the truthfulness of my words and the actions I have taken.
Business Response
Date: 06/22/2023
Hello,
We have reviewed this sellers account and notified the seller about our decision via email on 22 June, 2023.
Thanks,Amazon.com Seller Performance

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