Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Printer through Amazon Prime, it arrived several days after the promised delivery date. I attempted to return the printer and get a label through their website process. However, My debit card was the original method of payment but because it was lost and replaced with another debit card number they said if I wanted my money back it would take 8 to 9 weeks for them to mail a check. This is absurd for it to take that long to process a check, particularly since they know that they accept debit cards as payment, but they are replaced all the time. I work at a bank, so I know replaced debit cards are so common.

  Business Response

  Date: 07/03/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon reviewing the complaint details, I see that you are referring to the refund for the order #***-0066468-0522644.
  
  Due to the customer details security, we don't have option to process the refund to different card. And the check takes longer time than expected.
  
  However, to resolve this I can issue refund to your gift card balance which you can use it for future orders.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  ***********************************

  Customer Answer

  Date: 08/14/2023

  Today is August 14, 2023, and I called Amazon to follow up on the processing of my check that they said would take 8 weeks. ******* had no record of any check for $162.36 for the Printer that I returned. The return is showing complete as of 6/25/2023. These people are disgraceful! If they are going to not ever give cash refunds, then their refund policy should state very clearly. The whole grift game is to keep your money by only giving a gift card to use on their site. They should that.

  Business Response

  Date: 08/23/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon reviewing the complaint details, I see that you are referring to the refund for the order #***-0066468-0522644.
  
  Based on order details, we can see the refund of $162.36 issued back to your gift card on Monday, August 14, 2023 and already partial amount of gift card is used on your recent purchases. 
  
  The current gift card balance on your account is $62.81. You can view your balance and usage history in Your Account here:
  
  *************************************************
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************
  

• Initial Complaint

  Date:06/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had 6 orders delivered to the wrong address and I cannot get anyone at Amazon Logistics to correct this. We have chatted and called with no resolve. They only want to refund and not fix the issue. Packages delivered through **** have no problem. I need this fixed in their system or I will cancel my Amazon membership. You are losing a lot of customers over someone who cannot read a map. We live at ***************** not 66 Sage **! It isnt fair to the person who keeps receiving my packages. You would think after refunding me so many times, you would correct the issue!

  Business Response

  Date: 06/21/2023

  Hello *******,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am sorry to hear of the incorrect deliveries and have looked into the matter in detail, we regret the experience and have taken note of the issue. In this case, a refund was already issued Thursday, June 15, 2023 at 8:39 PM (PDT). 
  
  We have passed on your feedback to our logistics team who will work to update your information to ensure the issue is taken care of. 
  
  We thank you for your patience with the ongoing issue, and will fix the issue soon. 
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 20207954
  
  I am rejecting this response because: this isnt resolved. Ive had 3 more packages delivered to the wrong address. I have called everyone possible and chatted numerous times. This is an inconvenience for both me and the persons home you keep delivering to. Please fix this ASAP! I am going to stop ordering from Amazon and cancel my prime membership that I have had for years. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 5th, 2023, I ordered 3 Apple Watches from Amazon.com. Two of them arrived on June 8th, 2023. The third watch was shipped on June 9th, 2023, but according to Amazon's package tracking, the shipment was lost in transit on June 12th, 2023:"Shipped with Amazon Tracking ID: *************** Monday, June 12 11:06 AM Package left an Amazon facility.*********, ************* ** Saturday, June 10 3:50 PM Package arrived at an Amazon facility.*********, ************* ** 6:51 AM Package left an Amazon facility.*********, ** ** 3:06 AM Package arrived at an Amazon facility.*********, ** ** Friday, June 9 Carrier picked up the package."As I never received the item and it had been more than a week since the shipment was lost by the carrier, I contacted Amazon Customer Support multiple times and requested a resolution of the missing item, either via a full refund or via Amazon sending me a replacement item. Amazon Customer Support declined to offer a refund or a replacement item on multiple occasions. One of their customer service agents, "Shaban", even lied to me and promised that the item would arrive within 48 hours, even though she had no evidence that the shipment would soon be delivered. When challenged on this statement, she admitted that the shipment had been lost by the carrier a week ago.

  Business Response

  Date: 06/20/2023

  Hello *****,
  
  I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
  
  I am sorry to know that you have not received an item from the order ending with 1053.
  
  I've requested a refund of $329 to your original payment method.
  
  Since the order was paid for by gift card, $329 will be returned to your gift card balance in 2-3 hours. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:
  
  *************************************************
  
  If you still receive the item you can return the item from your end.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Sai babu
  Amazon.com
  ***********************************

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon says they delivered a package. I did not receive it, there is no picture proof where. My refund keeps getting denied. They will not give me my money for something they never delivered. I have called 3 times and get no where.

  Business Response

  Date: 07/02/2023

  Hello Crystal,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with your refund on the order #***-5011999-2890610.
  
  To help you with this, I've worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.
  
  In this case, We ask you to please write to our account specialist team email address at **************************** with the complete details of the issue. The specialist team will contact you within 3 days (72 hours) once your email is received.
  
  Thank you for understanding and co-operation.
  
  Have a great rest of the day!
  
  Regards,
  
  ****** K
  Amazon.com
  ***********************************

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was buying my gf a bday gift. And Amazon decided to shut my whole account down. They double charged me **** twice. They are rude. I've provided them all the documents they asked for. And now I can't afford to buy my gf a gift.

  Business Response

  Date: 06/29/2023

  Hello,
  
  Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business,we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 20 June, 2023
  
  Sincerely,
  
  Amazon.com

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20207472
  
  I am rejecting this response because:

  I'm aware of a few proprietary methods used to determine if I had broken your terms of use. The thing is, I never violated any of Amazon's terms but in fact have been the total opposite. I've obeyed all the terms and conditions outlined in your privacy policy. I'm a well paid customer. I need to be treated equally to all other paid customers. When I work for my money and would like to spend it, their shouldn't be any Company who can just get in the way of that. I think you guys should focus on what information your propietary methods did pick up. And weather or not their is a bug in that method. Especially being how common my name is and how many times people have stolen my intellectual property. My companies too have been attacked through online sells. My things too have also been stolen and scammed, my money too has before been scammed and I agree ***** likes stuff stolen from them. However, we all know computers sometimes are not perfect. Don't blame me for something I never did wrong. Then accuse me of whatever it is you say i violated, right after my money was taken out of my bank. I paid with my money. I subscribed to Amazon Prime, I purchased my girl friend a ********* for her bday. I bought her a gift card, and paid for all that and an add on Amazon Prime subscription. The money was taken out of my business checking account. And paid for using my paypal business debit card. Everything was successfull transaction wise on my end. And by the way, Companies of which I'm the full owner. And if I want to use that business account, or an account from my other two companies, then I should be able to do that. Especially when it was deducted out of my business checking account. I just don't understand what terms I violated. And would love to resolve any issues Amazon may have with me or any issues Amazon has with my companies. Maybe Amazon's propietary methods have a false positive grudge against me or my companies. I use methods in my terms of use probably simmiliar to Amazons. Gateway To ******** *************** ******** Forestry, Gateway To ************ ********, ****************, **************** Inn.. These are all companies i own, have invention assignment agreements with, own trademarks with, am officially registered with my Secretary Of State and Counties of Mariposa, ******, ******** Madera, etc with and these are the companies i represent. I feel like their something wrong with your computer method. And honestly, I don't need Amazon's business. Next time you want to steal my money when I make a legit purchase, you better understand that for Amazon and the Companies I own, theirs always consequences for people and people companies when they do something wrong to someone. I already do, and my companies already understand that and I think Amazon should reflect and probably fix and review their terms of use. Like I said don't accuse me or my companies of breaking rules we never broke.. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was locked and put on hold after do an order in amazon.com, my order was cancelled, but my account still on hold, i have around 300 orders, now my info not get verified, what logic have lock all account instead only ban do orders? nothing! Email -> ****************************** Address verification:*********************** ******************************************************************************************************************************************************** Card -> **** **** Expire Date -> 05/28

  Business Response

  Date: 06/28/2023

  Hello,
  We have reviewed the customers buyer account and require more information to complete our review.
  We have requested the necessary information from the customer via email. We sent this request to their registered email address on 06/28/2023.
  Sincerely,
  ***
  Amazon.com

• Initial Complaint

  Date:06/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered one yoga mat, and two laptop desks in amazon.com. It was said in the app that the items are delivered and handed directly to the resident on June 13th, 2023. But it was never delivered to my home nor it is handed to anyone in my home. I have Called amazon customer service to complaint regarding this but nobody really cared to listen to what I am telling they disconnected the call abruptly on my face. I have the audio call recording for the evidence.When they said package is handed to the customer, I would need them to provide a picture to who he delivered or at least the signature of the person who took it. Without any evidence they are saying it is delivered and asking me to file a police report.I would like to seek your help to get justice in my case.Thanks *******

  Business Response

  Date: 06/20/2023

  Hello Avinash,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Were sorry to hear that you havent received your items from order #XXXX39447.
  
  It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you. Items that aren't received are inconvenient for you and costly for Amazon.
  
  Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:
  
  - Information collected at the point of delivery.
  
  - The package weight and reported condition upon delivery.
  
  You may wish to contact your local police authorities to pursue this matter further.
  
  You may wish to contact your local police authorities and the shipping carrier to pursue this matter further.
  
  If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.
  
  In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:
  
  - The delivery address regarding this incident.
  
  - The items were delivered according to the carrier tracking.
  
  - The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
  
  - The date the report was created.
  
  - The name of the police department.
  
  - If the Police Report was created over the phone: The name and badge number of the reporting officer.
  
  Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before July 28, 2023 to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.
  
  To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.
  
  Regards,
  
  *****
  Amazon.com
  *****************************

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i orderedon may 27, a maxpower336556 bar and chain combo *** # ***************** , which when i took it out of the shipping box discovered it had a bow [slightly bent ] tried to return it and amazon tells me to take a picture sign and date a piece of paper in the photo with the bar and chain . no problem however i'm 72 and only have a flip phone and don't have brains ,friends or family to show me how attach same to modern techno garbage jplc and some other stuff over my head and was told tuff that is the only way they have to process my refund or return . i want a refund as it is unsafe to use a bent bar and chain on a chainsaw i wish i was smart enough to play moderns game but i can only deal with words on the phone not apps type stuff

  Business Response

  Date: 06/21/2023

  Hello ******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the refund for the defective item Maxpower ****** 16 Inch Bar & Chain Combo For Stihl & Other 16 Inch Saws
  
  I apologize for the inconvenience that you have experienced in this case.
  
  I've issued a refund of $21.20 as an one time exception to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. In this case, there's no need to return the item for ** to issue a refund. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance in this matter.
  
  Regards,
  Pratap 

  Customer Answer

  Date: 06/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3rd 2023 I had placed an ORDER # ***-7465668-1801016 - HTC Base Station for Vive Virtual reality System-PC/Mac/Linux x2 . Upon arrival, 1 worked perfectly, the other shown a blinking red light. Looking at the reviews for this item, this is a common DOA issue with Amazon. I submitted for a return for both devices, including the perfectly good one to search for an alternative, boxed up the 2 devices, and sent them on their way. I was issued a refund for the amount of $425.48 CAD.Now, almost a month later, I have been contacted by Amazon though email on June 11th 2023 stating I did not return the correct item, that the shipped items have been destroyed, and that should I not return the correct item (which I had already shipped to Amazon) that my card on file would be recharged the full amount. I know what I returned was to be correct, so I reached out to Amazon support, who stated the same thing. When I asked for proof of this claim, they changed the story, stating the item was correct, but the serial numbers were wrong. When I again asked for proof of this claim, the associate got angry, stating that "WE have verified what we required and cannot assist you further". When I asked for a supervisor, he repeated the same claim word for word. When I asked for a further escalation, an account specialist sent me the same email I was originally issued, adding that the decision is final and no further correspondence will be had. I have done everything in my power to get in contact to figure out what is going on only to be read a script from 3 different associates. To take something I returned, have it "destroyed" (which again, one of these were brand new & perfectly working and for all I know is being re-sold) and still insist for the money is theft. Being called a liar with providing zero proof is insulting. I am requesting Amazon cease and desists from this harassment and threats and to assure me I will not be charged for items they have in their possession.

  Business Response

  Date: 06/29/2023

  Hello,
  
  We have denied the customers request for a refund.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email recently on 29th June 2023.
  
  Sincerely,
  
  ********
  Amazon.com

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20206652
  
  I am rejecting this response because: I'm sorry, but that is not how this works in the real world. You can not make a claim of theft or fraud or what ever you are accusing me of, without providing any sort of evidence to the claim. Furthermore you cannot keep someone else's property just because you say so. If I accused Amazon of sending me the wrong item, didn't provide photos, and said I wanted a refund well I am keeping the item, do you think that would go over well with Amazon? Of course not. Amazon has provided zero proof to this claim, nor do any of its associates even seem to want to talk about it, not to mention it has disposed of any evidence into the matter.

  As I stated previously, I will begin the next steps into this matter if negotiations fail here, as I have already contacted local media as well as my credit card company into this matter. Furthermore, you contacting me off of this platform is shady business practice. This is the platform we are discussing this on for both the public and the BBB representatives to see, as Amazon had 3 chances to discuss this in private.

  I again request that Amazon stops of this claim of fraud. I have sent you everything I have received. I am requesting that you cease these claims of charges to my account, or return the items I have sent, because as I stated previously, 1 of them worked perfectly and was simply buyers remorse with regards to the second.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Authentication code is to a number that no longer is my number. The phone number is not being removed. I cannot get into my account..The same thing keeps happening...Also, the security answers fail to succeed. This is continuing to be a problem. I am answering the questions as best as i can.

  Business Response

  Date: 07/02/2023

  Hello ***********************,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I'm sorry to learn you're unable to access your account.
  
  I will have an account specialist reach out to you via phone for assistance and account verification. Kindly help us with the details below -
  
  -Preferred Contact Number-
  
  -Best time to call-
  
  -Customer name-
  
  -Customer email address-
  
  -Preferred Contact Language-
  
  We look forward to hearing from you soon.
  
  Regards,
  
  *****
  Amazon.com
  *****************************