Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

47,097 total complaints in the last 3 years.
16,618 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************************* was deactivated in error. I contacted a patent lawyer to receive the patent research to understand how my *************** violates utility patent no. **********. I received an official opinion from a patent lawyer that my *************** does not infringe the patent no. **********. I attached the patent research from the patent attorney. Please, review it.Also, to prove the authenticity of my items on ***************, I contacted my supplier to receive an invoice that complies with Amazon's requirements. I attached it to my appeal. Please review it.The applicant for patent no. ********** is Blue Gentian, LLC. Inventor for patent no. ********** is ********************************. But the "rights owner communication" in the notification about ASIN deactivation contains the following information about the first and last name: Pocket Hose. The specified contact information contradicts that provided in patent no. **********. Such actions undermine the correct and legitimate process for filing and challenging reports. In this case, the complainant acts as a liar, as he or she pretends to be another person without a power of attorney. This fact already indicates the absence of a truthful complaint process.Also, differences indicated in the patent research are significant and such that they challenge the invention covered by patent no. **********. Based on the preceding, I request that my appeal, invoice, and patent research provided by a patent lawyer be examined in detail. After that, I request you reactivate ASIN B0BT497KST as soon as possible. Otherwise, I will be forced to apply to the Arbitration Court under the ******************** to resolve this dispute. Many thanks for considering my request.Sincerely, *****************
Business Response
Date: 02/28/2023
Hello,

Thank you for bringing this matter to our attention. Based on additional details discovered during a holistic investigation we are unable to reinstate the **** and the seller has received appropriate communication on 02/28/2023 01:37 PST.

Sincerely,
Amazon.com
Initial Complaint
Date:02/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/15/23 I filed BBB complaint ********. On that complaint ******** said the following:'Hello,I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.I'm sorry for the inconvenience you've experienced with regards to Ad for Prime Student.You can try disabling the Advertising preferences by changing the settings in your account using the below link *************************************************************** Once you've logged into your account use the above link and select "Do not show me interest-based ads provided by Amazon" and click on Save changes. For more control on settings you can also select "Delete personal information linked to this device from our ad systems". If you click "Delete ad data", we will delete personal information from our advertising systems associated with this device, such as cookies, that we have processed for the purposes of showing you advertising. This means that your past interactions with Amazon sites, content, or services on this device wont be used to show you interest-based ads.I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.Regards,*********'I followed those instructions: **************************************** When I tried to check out this morning, AGAIN I AM SHOWN THE SAME ******* POPUP TRYING TO GET ME TO SIGN UP FOR PRIME STUDENT WHEN I AM NOT A F****** STUDENT!!!!: ************************************** How can you build a spacecraft and put your CEO into orbit but you cannot figure out how to disable this f****** popup each and every time I try to make a f****** purchase on your site?!?!?!
Business Response
Date: 02/23/2023
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to Ad for Prime Student.

Kindly, attach the snapshot by responding to this email. We are unable to access the snapshot shared in the link "**************************************".

We also need to know, if this happens when using the browser and Amazon App as well.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:02/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My seller account on Amazon.com was deactivated without any clear argument. I received a notification about the deactivation of my account for violating the **** Creation Policy. But what specifically served as the deactivation of my account, Amazon did not indicate. I contacted Amazon Support through phone and appeals to find out why my account was deactivated. As I was informed, my account was deactivated due to creation of incorrect variation. It was a variation of **** B0BP2LPL5J and B08CRR949V. This action directly violates **** Creation Policy, namely Creation Variation Policy. I accepted this violation and prepared a Plan of Action to prove that my account and business now comply with Amazon Policies. However, Amazon Support rejected my Plan of Action with supporting documentation and did not indicate the reason why my account was deactivated and why my Plan of Action was rejected. After that, I contacted Amazon Support again to find out the reason for the rejection, but the correct reason was not given to me. Based on the preceding, I request Amazon Support to review my account in detail, review my Plan of Action with supporting documentation, and reactivate my account, since I have met all the requirements for reinstating my account. My business and seller account are now in compliance with Amazon Policies, so further hold of my account violates Amazon Services Business Solutions Agreement on Amazon's part. Suppose Amazon Support rejects my Plan of Action. In that case, I will request the correct reason to further hold my account deactivated in detail and exercise my right to a qualified appeal process, guaranteed by Amazon Services Business Solutions Agreement. I sincerely hope for an understanding and detailed review of my Plan of Action, and the reinstatement of my account. I really appreciate any help you can provide.
Business Response
Date: 02/22/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions. We are unable to take the actions requested as the seller failed to respond as is required

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 02/22/2023.
Customer Answer
Date: 02/28/2023

Complaint: 19439657

I am rejecting this response because: I received the notification from Amazon. They are able to reinstate my account but don't have enough information, namely more information about the root cause and corrective/preventive measures. After receiving this notification, I contacted Amazon Support to clarify the information. Therefore, I want to provide Amazon Support with all the necessary information and supporting documents. To this response, I attached the following:

-- My updated Plan of Action;
-- Training Sheets;
-- Employment Agreement.

I want to describe in more detail the root cause of my violation of the **** Creation Policy, which led to the deactivation of my account. One of my ambitious listing managers decided to increase sales for the item he was responsible for. He changed **** B0BP2LPL5J fundamentally so that **** B0BP2LPL5J was identical to **** **** B08CRR949V. Although, initially, **** B0BP2LPL5J had a different purpose. After fundamentally changing **** B0BP2LPL5J, he merged it with **** B08CRR949V, thereby raising the rating of **** B08CRR949V. He was convinced that such actions were within the scope of Amazon's Policies. Obviously, he needed to be more informed about **** Creation Policy. I am aware that this is a terrible violation of Amazon Policies. It is strictly prohibited.

This problem arose because I did not pay enough attention to training my team in the **** Creation Policy. I understand that it is only my fault I did not control the variation creation process and needed to properly train my staff in the **** Creation Policy section about Variation Policy. I taught my team the basic nuances, but I needed more training material for my business to comply with **** Creation Policy, namely Variation Policy. ****s and variations created on Amazon require technical experience, which some employees of my team lacked. I needed to have more control over my team's work, devote more time to training, and restrict free access to all the functions of my seller account. I am very sorry that it happened because I could mislead my customers by listing products that were incompatible with each other. I understand that the entire responsibility for this violation lies solely with me as the business owner.

I request Amazon Support to look into my updated Plan of Action in more detail, namely the root cause and additional corrective and preventive measures I have taken to correct my violation and prevent similar violations.

I sincerely hope for high-quality cooperation with Amazon Support and the speedy recovery of my account. Thank you so much for your attention and participation.

Sincerely,

*********************** Selen
Business Response
Date: 03/08/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 3/8/23.

Sincerely,Tell us why here...
Initial Complaint
Date:02/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon my packages have not been delivered to me directly to my front door.I was told a driver may contact me via text or phone call which has NEVER happened.Using third parties to deliver packages such as **** and *** when it's know that the packages carried keys to apartment. Further, packages were given to a Resident by **** but it was not me. Then after that a alledgely signing by Receptionist but this is not possible as well because the reception is not opened. No one signed the package was left outside the door around the front of my building. The first delivery Allegedly was buried in the snow by neighbor. Now I am trying to return items and I am given a hard time. I have paid **** to *** to pickup package by noon which changes to before 3pm then it's after 6pm and the driver takes the package and then leaves it by the door. Then my days are trying to get approximately 100 dollars worth of product back to Amazon but it's not happening. Please assist. I am told by internet Amazon just credits you, but not me. Like it would be too much hassle to return we will just refund you the money. But not me, and especially since it's Amazons fault. And I am not secure in my own place after hundreds of dollars spent. Please help. I had to cancel the last **** door combo lock because Amazon is getting worse. Not better. Changed to Wednesday after I explained that Thursday is what I required.
Business Response
Date: 02/22/2023
Hello ****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear about the pickup issue on your Order return.

I can see that our team had assigned ********** thrice but they couldn't complete the return. I'm taking a feedback on the carrier team to take appropriate actions.

As it's a returnable item, we require a return to process a refund on the Order. I've created a return label to print and return it at *** store. Please visit the link below to find instructions and a mailing label for returning your Order ID: *******************
**********************************************************

The link to print this label will expire in 7 days. If clicking on the link doesn't work, try copying and pasting it into your browser's address window. If clicking on the link doesn't work, please make sure you're signed into the account you used to place the order. After you're signed in, try clicking it again or copying and pasting it into your browser's address window.

If you don't have a printer, you may want to ask a friend or family member to print the label for you. Alternatively, Amazon can mail you a label for a $1 charge. If you're unable to print the label, please contact us and let us know:
*************************************************************************

You can track your return on its way back to us here:
**********************************************************?ref=orc_hp_p_exr

Refund will be processed once the item is returned to Original Payment Method : $43.09

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Customer Answer
Date: 03/09/2023
So, use that. Further afterward someone signed for the package ?? and I need for Amazon to request an investigation into what happened.
Then I discovered I actually did not receive a refund for the things I returned. 90 dollars worth of things.
Finally, I just did another purchase and I picked out the delivery date and Amazon changed this. I am a stay at home person. There should be no reason why Amazon has not knocked on my door ?? with the all the items delivered every package has been anywhere and everywhere but delivered directly to me. I requested that Amazon directly delivers a combination door handle lock to me directly from an Amazon Driver because it is to my place! Then, I am suffering I am being stalked. I informed Amazon to "never" deliver on Wednesday and they keep doing this. Understand I have spent almost 3 hundred dollars and still have not a lock delivered to me. Last door lock order I had to cancel because Amazon was again having this all over the place. So, also it costs me everytime I make an order a fee not included in the price I quoted. I am disabled and on limited income. please help me sos ?? I am begging. I need the lock **** lock sent directly from Amazon. I tried so many times. Over 3.
?? Please.
Initial Complaint
Date:02/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon single handedly hold my account and confiscated my gift card balances without one valid reason or any PROOF while I gave them all info they want.On my first upload attempt, I uploaded both Billing statement and receipt. Soon, I received email saying that more info is required, and suggest me to also upload/show receipt IF* in my case I use a physical gift card, in the way that appears they didn't see the receipt and doesn't know I use physical card.On my second attempt I upload both Billing statement and receipt again. Received email telling me info is not enough.On my third attempt, I am asked for my passport or other ID, I uploaded my passport with my gift card and receipt and billing statement all at once. I received an email telling me that my account is still on hold and that the gift card I use is agaisnt their Terms and Conditions, which I believe is another lie. My mom made purchases from the same source of physical gift card and have no issue.Conclusion 1. Amazon refuse to make clear what info they want from me, or what I provide is unclear to help solve my case. They use a no-reply form of email for the matter of account issue.2. I felt getting a brush off from Amazon when following their instructions; I have all billing statement, credit card, and gift card + receipt which appears to not have a problem from my consumer point of view, why do you ask me for my receipt and then my ID if the gift card is bad because it's against terms of conditions at the first place? After the fact that I can provide every info.3. I have no access to my order history to check if my partial payment from creditcard is charged on my canceled orders and no access to customer support for further talk.4. I read from reddit this issue cannot be fix from many others experience, and felt being fooled. Why am I being a victim for Amazon couldn't well manage the gift card they sold with no proof nor a valid reason.
Business Response
Date: 03/07/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:02/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/16/22, my daughter purchased a $32.58 item as a Christmas gift for me through Amazon.com. The order # was 113-2999301-4005059. As the item was not suitable for my needs, I used the enclosed gift receipt to initiate a packing label to return the gift. The gift receipt stated that the credit would be issued to the me and that my daughter would not be made aware that the gift had been returned. On 1/25/23, I packed up and dropped off the return package to **** Per *** tracking, the gift was received by Amazon.com warehouse on 1/26/23.By 1/31/23, no credit had posted to my account, so I called Amazon customer service and was told it should be posted within 7 days. By 2/7/23, no credit had posted, so I called again and was told to wait another week. By 2/16/23, no credit, so I called again and was told that I would see the credit within 2 hours. By 2/17/23, the credit still had not appeared. I called back and explained everything to a supervisor named ********, who told me that the credit was issued in error to my daughter's account. This was embarrassing to me as now my daughter would be aware that I had not kept her gift. ******** told me that the $32.58 credit would be removed from my daughter's account and credited to mine within **** hours. By 2/20/23, no credit. I had a long conversation with yet another supervisor, ********. She told me to wait another 5 business days - that the error was reported and there was no immediate solution. Needless to say I was angry and frustrated at the lack of her ability or willingness to properly credit me the $32.58 in a timely manner. As of this writing, I still have no $32.58 credit.
Business Response
Date: 03/02/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with us regarding the gift return you have let us know about and have reviewed the issue in detail. We regret any misunderstanding when you reached us.

We have issued you a gift card balance of $32.58 on 03/02/2023, it is on your account as of the writing of this email.

We appreciate your feedback and thank you for taking the time to write us appraising us of the issue. We have forwarded this to the correct internal teams who will review and take action as appropriate.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 03/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:02/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December I placed a order for 3 apple watches on Amazon.com (order #***-4427553-5241802). The payment with my credit card failed and Amazon charged a ******** credit card I've used on amazon.ca. I never game them permission to use a different credit card. I never associated that card with amazon.com, I've only used it on amazon.ca Dealing with Amazon customer service was a absolute nightmare. I was disconnected multiple times. Some of the reps were callous and rude. The reps don't seem to place notes on the account, I had to explain the issue over and over again to different reps.One rep agreed to open a return without a restocking fee. She also sent me a email mentioning the return wouldn't have a restocking fee.Amazon refused to honor the verbal and written agreement from ******* and charged me a 20% restocking fee.
Business Response
Date: 02/21/2023
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the restocking fee for the order #***-4427553-5241802.

In this case, once the product is received and processed a refund will be issued to the original payment method. Once the refund is processed, please reply to this email and I'll add Gift card to your Amazon account for the restocking fee.

We hope this helps.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 02/28/2023

Complaint: 19439523

I am rejecting this response because:

The response would be acceptable if I knew Amazon would feel with the return in a timely manner. Tracking shows that Amazon received the return. Amazon told me I should reach out again if the refund isn't processed by March 30. That's not a reasonable time window for processing a return.

Sincerely,

************************************
Business Response
Date: 03/08/2023
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the time for the processing of return order# ***-4427553-5241802.

High ***************** item occasionally take longer to process. Unfortunately, we do not have the option to take any action unless the product is processed by our returns centre.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 03/09/2023

Complaint: 19439523

I am rejecting this response because:
It isn't reasonable for it to take a month to process a return. There's absolutely no reason for a return to take that long.
I can't accept Amazon's response before the return is processed and the restocking fee is refunded.
Sincerely,

************************************************
Initial Complaint
Date:02/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an item from Amazon as a gift for a vacation... Upon tracking the item it was never delivered contacted Amazon and was advised that they're not responsible for you not receiving an item you order the responsibility falls on the delivery company and you have to fight it with the delivery company they will not do it for you nor will they issue or refund or reship your order So basically charging you for something you don't receive they get their money you get nothing... Not only is this unconscionable but it is fraud
Business Response
Date: 02/21/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the order did not arrive and says delivered.

I can see the issue was escalated to our team and they have investigated this matter. Based on the results of our investigation, we aren't able to provide a refund or replacement for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ********************************************************************************************* more information.

"We advise you to contact carrier in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:02/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Amazon to update my ****** **reader for a current model with larger print, it worked perfectly! They were offering a discount to trade in but since I had so many questions and had to keep calling back to get questions answered there was a cut off date that I wasn't told about. So I've been trying to get my Kindle charger and case back, they are saying it has been sold! I Never agreed to Give them my **reader! Since this started the **reader I was going to purchase has gone ** in price 3 times and I can not afford it, so my device charger and case should be returned to me WITHOUT any charges.Thank you
Business Response
Date: 02/22/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the trade-in order in your account.

Considering the time that has passed since the trade-in and it has been paid and settled, we will not be able to take any action.

Your understanding is appreciated. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 02/28/2023

Complaint: 19439424

I am rejecting this response because: I have Never been able to trade in my e-reader because my question s about the new device were not answered then when I was going to purchase the 20% didn't go through and no one could assist me, so I'm asking for the return of my e-reader charger and case return. I was upgrading for Larger print only, there was Nothing wrong with my device! I didn't donate my device and the representative didn't tell me I had donated it, I just want my device returned since I can't give the Trade In!

Sincerely,
*****************************
Business Response
Date: 03/08/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your response and checked trade-in order in your account. Upon checking I see that the trade-in has been fully processed and payment was complete for it.

Since the trade-in was processed long time ago we cannot take any action on this. We do not have any option to return the item or part of the item.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 03/09/2023

Complaint: 19439424

I am rejecting this response because:I never received the trade in allowance for the devices I sent in! They gave me a $5.00 not the 20% since I didn't get 20% my devices should be returned! All of the communication was over the phone and it was never said to me that my devices would be confiscated!

Sincerely,

*****************************
Initial Complaint
Date:02/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Initially, I was seeking compensation for the unsatisfactory delivery of my C-Hopetree 70 lb Heavy Duty Water Fillable Base Stand for Patio Outdoor Table Umbrella, Black within Order ending in **** as I'd just had the craziest experience ever. My order arrived 2 days late and I waited for the Amazon Personal Car Driver to leave so I could get my package. However, this time was different (it's all on my Ring by the way). The driver delivery amazon vest worker rang my doorbell and held my package like a pizza box. I reluctantly opened the door, as this never happened before and I barely heard a "Hello" from this human being and motioned to provide me the package. In the middle of doing so, I noticed a 5 x 3 inch wide hole in the box. I then looked up at the Amazon worker, speechless.He simply turned around and went back to his car, like nothing had happened. I then spent the next 2 hours of life energy spilling my guts to Amazon ****************** who advised the only way I can get compensation for this experience is if I returned the item after I had just waited an extra two days for it to be delivered. Which then begs the question why do I pay for Prime?What made me even more confused was when I asked for compensation being an equivalent to $30. The Account Specialist named *********************** up on me, after not allowing me to speak for several minutes just shoving the fact there was only one option into my ear. I then called back, after being hung up on, and talked to a nicer person who then just so happens to transfer me to the exact same representative named *******. She had the audacity, without me even saying anything, to repeat the singular option once more and I advised she needs to work on her professionalism.Lastly, I talked to **** and another Supervisor who strictly said no, even though a CSR laughed at me 2 months ago and I recieved compensation. Please provide me the just compensation as I will not return it, the item inside is okay for the most part.
Business Response
Date: 02/21/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the bad experience and the inconvenience. I've reported the issue to our team to get this checked for necessary action and avoid it happening again in future.

To help you on this, I've issued $30 promotional credits on your account. The credits will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. Note that, promotional credits are one-time use credits and once applied to an order are nonrefundable.

For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************

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