Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

47,097 total complaints in the last 3 years.
16,618 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our Amazon selling account was deactivated after one of my employees submitted an altered document. This was done without my knowledge or approval and that person has since been let go from the company. Before this, our account health was clean but now this single event may lead to the closing of our business. I have been submitting appeals but Amazon has not been replying.I recognize the severity of the issue and understand why Amazon took action but they claim to have an appeals process that gives sellers a second chance if they submit a comprehensive plan of action that will show Amazon we no longer pose a risk. That is exactly what was sent but we are being ignored.We are asking that you advocate on behalf of our business with Amazon to allow us to get a fair review. We know the cause, we have taken steps to address the matter, and we have implemented processes to prevent a recurrence. That is what Amazon asks for when considering the reinstatement and that is what we gave them.
Business Response
Date: 02/23/2023
Hello,

We have reviewed this sellers account and require more information to complete our review.

We have requested the necessary information from the seller via email on 02/23/2023 00:02 PST.

Sincerely,
Initial Complaint
Date:02/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear amazon and this deception taking place in the claims areas.Why is this not being fixed after so long? Amazon please Gives us our due fund from this safclaim . WHY WOULD YOU DO THIS? We believe YOUR DESTROYING SMALL BUSINESS ACROSS ******* WITH THESE DECEPTIVE ACTIONS /POLICIES OF YOURS .WE HAVE NEVER SEEN ANYTHING LIKE THIS IN OUR ENTIRE LIVES.DECEPTIVE & AGAINST BREACH OF CONTRACT WITH **. saf claim id number is id ******************* We showed Amazon *********************** amount of evidence including tracking number. & items CONDITIONS you told us to send you images of the item and it was done you then rushly deceptively close the claim. WHY do you say one thing and then do another amazon? WHY do you attempt to breach contract with us? why are you intentionally denying justified claims and intimidating small business? VERY DECEPTIVE AND DISGUSTING TACTICS AMAZON. Please re review this claim and give us our due reimbursement amazon. AMAOZN PLEASE STOP USING YORU POWER TO INTIMIDATE AND HARM SMALL BUSINESSES WITH YOUR HORRIBLE DECEPETIONS HOW CAN A CLAIM BE DENIED WITH THIS AMOUNT OF EVIDENCE? IT HAPPENED & IS STILL ACTIVE HARMING *************************** HAS STILL NOT CORRECTED THIS OR DID WHAT THEY PROMISED THEY'D DO. HOW CAN YOU TAKE A SMALL BUSINESS'S FUNDS LIKE THIS AND CONTINUE TO INTENTIONALLY MISLEAD US? WE FOLLOWED YOUR INSTRUCTIONS AND THEN YOU CLOSED THE CLAIM? THIS IS DECEPTIVE BUSINESS PRACTICE BY AMAZON AND WE BELIEVE IT'S AGAINST THE **** PLEASE REFUND OUR FUNDS AND STOP TAKING FROM SMALL, HARDWORKING BUSINESSES. YOU SHOULD BE ASHAMED OF YOURSELF. WE WORKED HARD TO LIST OUR ITEMS AND YOUR ACTIONS ARE RUINING **. WE BELIEVE THIS IS AGAINST THE *** AND VERY WRONG. WE ARE IN ****************************, AND YOU CANNOT PUT ** TO BEAR THESE COSTS THAT YOU ARE ENTITLED TO HANDLE. THIS IS NOT RIGHT (OR LEGAL, WE BELIEVE). HOW CAN YOU TREAT STRUGGLING SMALL BUSINESSES LIKE THIS THIS IS VERY BAD.
Business Response
Date: 03/10/2023
Hello from Amazon,

I understand you have contacted us regarding the SAFE-T claim associated with Order ID *******************.

I am glad to inform you that our SAFE-T claim team has reviewed your claim again and has decided to make an exception to their policies and ***** you a reimbursement for the order. While they did not provide an exact date of when the reimbursement would appear in your account, I believe that you should see the reimbursement in your Seller Central account within 5 business days. I have reached back out to the SAFE-T team to check if they have already sent the reimbursement. If they inform me that the reimbursement will take any longer than 5 business days, I will be sure to let you know right away.

Thank you for selling with Amazon,
****************
***************** Partner Relations
Initial Complaint
Date:02/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $600 after market radio for my Jeep Wrangler on Jan 12, 2023 that was to be delivered Jan 15, 2023. Unfortunately the radio was never delivered. I have contacted Amazon numerous times concerning not receiving my product. They have not been willing to assist. I even provided a police report as well as video from my ring camera verifying that the driver never came. In addition there was a passcode in the product due to the value. The driver bypassed the passcode. They are unable to provide any proof of delivery and are completely unwilling to further assist.
Business Response
Date: 03/18/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you are referring to the refund for the Order# ***-7355407-7885835 regarding the item missing.

Based on the investigation done from the concern team, considering the item as lost the refund of $551.19 is issued back to your original payment method on Tuesday, March 7, 2023.

The confirmation email was sent to your registered email address on Tuesday, March 7, 2023.

The refund should appear on your account in 2-3 days if issued to a credit card.

You'll also be able to see the refund request here:

***********************************************************************************.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:02/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear amazon and BBB We are very unhappy about this all.We feel we are being harmed against the law with these actions taken against **.MOST listings blocked & or removed & not allowed to be listed.we are here in ******* whereconsumers & all are allowed to price items as we feel fit due to our best capabilities.& by you amazon dictating what prices are allowed to be made ON OUR OWN LISTINGS! seems to go against what this country stands for.we do not see how at all this is legal or how this can be happening.Its our items.we are paying for service to ********* are dictating & demanding us to price items at what price you see fit? How can this be happening? Why is this not being fixed after so long?You cannot instruct people to the prices you want.please reinstate all the listings.We believe what your doing is against the law.You are removing/blocking & not allowing us to price our own items.You cannot manipulate & order sellers to price at the pricing you want or dictate.Please AMAZON STOP ORDERING US TO FOLLOW YOUR PRICING SCHEDULE! WE ARE NOT CAPABLE TO FOLLOW THE PRICINGS YOU WANT & ARE ORDERING US TO.THIS IS AGAINST THE LAW.HOW CAN YOU ORDER US TO PRICE AT LEVELS YOU DICTATE & THEN IF NOT AT WHAT YOU WANT THEN YOU REMOVE/BLOCK OUR LISTINGS.WE ARE IN ********************************** CANT DICTATE, ORDER SELLERS TO PRICE AT PRICES YOU WANT .PLEASE REINSTATE ALL LISTINGS & STOP DOING THIS.YOUR MAKING US PRICE AT PRICES YOU WANT OR ARE NOT ALLOWING SELLERS TO SELL & THIS IS NOT RIGHT(OR LEGAL WE BELIEVE) HOW CAN YOU TELL SELLERS EITHER PRICE YOUR ITEMS AT THIS PRICES OR YOU CANNOT SELL? ALL WE ARE ASKING FOR IS FOR YOU TO STOP REMOVING LISTINGS & TO REINSTATE ALL LISTINGS & TO NOT BLOCK/REMOVE RESTRICT OUR LISTINGS DUE TO YOUR PRICING THRESHOLDS. PLEASE STOP DEMANDING US TOPRICE OUR ITEMS AT WHAT PRICES YOU WANT.& FOR YOU TO REINSTATE ALL OUR LISTINGS & TO STOP DICTATING & ORDERING PEOPLE TO SET PRICES AT WHAT YOU WANT US TO
Business Response
Date: 02/22/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 22 Feb 2023. Thanks

Sincerely,Amazon.com Seller Performance
Customer Answer
Date: 02/22/2023

Complaint: 19440361

I am rejecting this response because:we are rejecting this reply because amaozn is misleading you and us, they have not done what they said, they again are dictating us to follow their demanded pricing amounts. AMAZON IS LITERALLY TELLING ** WHAT TO PRICE OUR OWN ITEMS AT. WE BELIEVE THEY ARE BLATANTLY BREAKING FEDERAL LAWS AND CONTINUE TO DO THIS . WE BELIEVED THEY ARE BREAKING LAWS IN ANTI TRUST AREAS EVERY DAY ITS JUST NO ONE IS SPEAKING UP ABOUT IT. . THEIR REPLY IN SUMMARY SAYS. YOU STILL HAVE NOT SET YOUR PRICES TO WHAT WE WANT. SO DO IT OR WE WILL NOT ALLOW YOU TO SELL THEM . AGAIN UNDER *** LAW YOU CANNOT DICTATE TO OTHERS ON WHAT TOP PRICE YOUR ITEMS. AND THATS EXACTLY WHAT AMAOZN IS DOING.BBB PLEASE HELP ANYONE PLEASE HELP AND TAKE ACTION AGAINST THIS . AMAZON HAS NOT ADDRESSED TO HELP THE ACTUAL ISSUE THEY USE MISLEADING WORDS TO CONFUSE YOU WITH MISLEADING REPLIES. AMAZON STOP DICTATING ** ON WHAT TO SET OUR PRICES. SEE IMAGE ATTACHED they clealry say"you still have not followed our fair market pricing prices" clearly they are breaking laws / *** antitrust law states you cannot dictate on others on what how to price their items, amaozn is breaking this we belive

Sincerely,

T E
Business Response
Date: 03/30/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 30 mar 2023.
Thanks

Sincerely, Amazon.com Seller Performance
Customer Answer
Date: 04/01/2023

Complaint: 19440361

I am rejecting this response because: This was NOT true. We did not receive a request asking us for more information on march 30 and we are very surprised to see federal antitrust laws being violated in plain sight and even after we make them aware it is not corrected. What's going on? The terms and actions that were responsible for these closures are IN VIOLATION OF FEDERAL ANTITRUST LAWS. AMAZON PLEASE UNDERSTAND YOUR ASKING ** TO OBEY YOUR PRICING DEMANDS IS AGAINST THE **** ALL WE ARE ASKING YOU IS TO STOP DEMANDING WE FOLLOW YOUR PRICE DEMANDS WE CANNOT CAVE IN TO YOUR PRICING DEMANDS. THIS IS AMERICA . WE ARE ALL FREE TO PRICE OUR OWN ITEMS AS WE SEE FIT. WHY ARE YOU NOT REINSTATING OUR LISTINGS WHEN ITS CLEARLY IN VIOLATION OF FEDERAL ANTITRUST LAWS. AGAIN AMAZON YOUR THREATENING DEMANDS FOR ** TO FOLLOW YOUR PRICE DEMAND SCHEDULE IS AGAINST THE **** PLEASE STOP THIS AND STOP DICTATING US TO FOLLOW YOUR PRICINGS.YOUR DESTROYING US PLEASE STOP WE ARE ABOUT TO LOSE ALL WE HAVE BECAUSE OF YOUR PRICING SCHEDULE DEMANDS

Sincerely,

*************************
Business Response
Date: 04/05/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.
Customer Answer
Date: 04/05/2023

Complaint: 19440361

I am rejecting this response because: it is deceptive ,AMAZON STOP ORDERING US
TO FOLLOW YOUR PRICING SCHEDULE! WE ARE NOT CAPABLE TO FOLLOW THE
PRICINGS YOU WANT & ARE ORDERING US TO.THIS IS AGAINST THE LAW.HOW
CAN YOU ORDER US TO PRICE AT LEVELS YOU DICTATE & THEN IF NOT AT
WHAT YOU WANT THEN YOU REMOVE/BLOCK OUR LISTINGS.WE ARE IN ******************************** & YOU CANT DICTATE, ORDER SELLERS TO PRICE AT
PRICES YOU WANT .PLEASE STOP AND RELEASE OUR FUNDS AND ACCOUNT BACK ON. YOUR BREAKING FEDERAL LAWS
Sincerely,

*************************
Business Response
Date: 04/08/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Business Response
Date: 04/15/2023
Hi,
Relevant communication regarding your account has been sent on 04/10/2023.
Initial Complaint
Date:02/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently made a purchase where a clearly counterfit item was sold and sent to me. The original product description and images had no reference to the brand. When I contacted Amazon regarding the issue via chat on 2/20/23 my issue was completely disregarded. I requested a full refund but refused to send back counterfit items and suggested that they are to be destroyed.ORDER # ***-1677165-0737060 Link to the item images.****************************
Business Response
Date: 02/22/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that the item Deserthome Men Women Baseball Cap Dad Hat Adjustable Trucker Hat and Unisex Animal Mesh Trucker Hat Lion Square Patch Baseball Caps for Women Men are not as expected.

Upon checking I see that these are returnable item. Hence a return is required for us to issue the refund.

Please return the item for a refund.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Initial Complaint
Date:02/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a watch, on a credit card, order # ***-1807059-1866654 . The watch did not work. I was only given the option to return for a refund, which I did. Amazon issued a refund but put it on an Amazon Gift card, which I can only use for amazon purchases, rather than my original payment method, which was my credit card. I have been in contact with very many customer service reps. and keep being told that they can not return the money to my credit card. I feel like they have stolen my money.
Business Response
Date: 02/22/2023
Hello *******,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund in the form of gift card balance for SEIKO SSK005 5 Sports Men's Watch Silver-Tone ****mm Stainless Steel.

Upon checking I see that the return label was created from your end. The refund is credited to the same refund mode that is selected at the time of creating a return.

As the refund mode selected at the time of requesting a return label was a gift card, the refund was issued to the same.

We can only transfer the gift card balance to your original payment method if the refund amount is not used.

I've checked and see that the refund amount has been used for placing different orders on Amazon. Hence we are unable to transfer the gift card refund to your original payment method.

Your patience and understanding are greatly appreciated.

Please contact me directly by replying to this email if I can be of further assistance.

Regards,
Pratap
Initial Complaint
Date:02/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 23rd I ordered a costume for my husband. ORDER # ***-0906209-2716266. It was too small so I requested to return it for a refund. The seller approved my return request. My family then came down with COVID and were unable to leave the house for a week. By the time I was able to leave the house, it was 2 days past the final return date. I contacted Amazon who contacted the seller asking for a return date extension. My request was denied by the seller. I lodged a formal complaint against the seller through Amazon A to Z and requested a refund. I have now contacted Amazon 6 times. I have spoken with 6 different customer service representatives-all who have promised that I would receive a refund within 7 business days. Each time I speak with a representative, I receive an email the next day from Amazon A to Z stating they stand by the seller's decision. Amazon refuses to work with me. I have never received such horrible customer service from **********************. I have the costume, I want to return the costume and I want a refund. Amazon is penalizing me for my family becoming ill. I am appalled that Amazon would treat a customer this way. I want to return the costume and receive a refund. The fact that I have reached out 6 times and am still not being heard by someone who can actually help me is extremely frustrating.
Business Response
Date: 03/05/2023
Hello *******,

I am Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologies for the inconvenience caused with the seller and return window extension on Order No: 113-0906209-2716266.

Rest assured, your A to Z claim has been granted and we have processed the refund for your Order.

Refund amount $46.99 to Original payment method on Wednesday, February 22, 2023 at 11:15 AM (PST).
Refund will be credited back to Original payment method in next 3-5 business days from date of issuance.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
Amazon.com
***********************************
Initial Complaint
Date:02/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I noticed unwarranted charges from Amazon to my account on January 30th 2023. I called Amazon that same day and complained about the charges and was told it was due to purchasing an Apple Music. I was told that I would be refunded and that I probably got Apple Music through my ***** ******* After those charges were cancelled I was told no more subscription charges would be charged to my bank account. Then today I try to make a purchase and cant. I check to see why. Amazon has charged ***** to my account. Why? *** never noticed a charged like this before. I call customer support again and am told I have a prime membership. This comes with prime video, free shipping, prime music, and photos. Well dont you think if I knew I had all that Id be using all of it? I was told because I used some of the benefits I cant get a refund on the membership and was instead sent a link to cancel myself. I did cancel but thats just ridiculous. I was unaware that when I ask my ***** to play songs its through a membership that I purchased. I have NOT signed up for a subscription and do NOT appreciate being charged for one. This is my second bad experience with Amazon. I want my full refund for the membership and to be assured that my account will not be assigned a prime membership unless I call and ask for it. Also I was told *** had this membership for years and Im not sure how when I havent had money to pay for it every month. Surely I wouldve seen the overdraft in my bank.
Business Response
Date: 02/22/2023
Hello Aiyanah,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I understand that you got charged for our Amazon Prime subscription for $15.13 and used shipping benefits and noticed that you are not eligible for refund on the subscription. I'm sorry for the inconvenience caused with this.

I've reviewed the details of the subscription and cancelled the subscription as requested and refunded 2 x $15.13 back to your payment method. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. Further, I see that these 2 charges are related to two different cards and hence, the refund will be credited to the respective cards.

Also, the option to reinstate or resubscribe the membership isn't available for us. Only you can subscribe to our subscription from your account or registered devices.

I hope this helps! Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

****** K
Amazon.com
***********************************
Customer Answer
Date: 02/22/2023

Complaint: 19439971

I am rejecting this response because: While I do appreciate your effort, Ive had this subscription without my knowledge for far longer than two months. I was unaware that shipping benefits were being applied when I checked out. Im sure if you look further you will see that I did not use other benefits because I was unaware of them.

Sincerely,

*******************************
Initial Complaint
Date:02/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 4 home security cameras on February 8, 2023. Tracking ID: *************** I paid $86.57 for four small cameras. When I placed the order I was given a date of Monday, February 13th. I accepted and completed my order. I had to work Saturday morning in order to take Monday off and wait for my package. Monday came and went and I looked on my Amazon account and the delivery date was changed to Saturday. I contacted Amazon late that evening around midnight maybe and was told the package was not scheduled for Monday but for Saturday and within less than 2 minutes of chatting with this agent they stated to contact courier who provided the service. Amazon was the delivery provider. I couldn't understand why the agent was asking me to contact back to Amazon about a package Amazon has shipped. Seconds later the agent stated they spoke with the delivery driver who dropped the package off and it should be there. They also stated that they do not guarantee it or insure your delivered package per their delivery protocol. When I go to the page to read it, the page can not be found. They also stated they can not resend my package or refund it, I request a supervisor. He said his sup would give the same information. I chatted with her and she closed chat as I was still asking questions. I contacted again and the agent did the exact same thing. I then called over the phone and the agent read the chat to me I asked to speak with a supervisor but he ignored me and hung up the phone. As a person who worked in the customer service field for ******************************************************************* I was shot down by Amazon after they happily took my money. I have since cancelled my Amazon prime membership I've had for years. I don't know if I'll ever use Amazon again after this big disappointment as the cameras were very important for the security of my home.
Business Response
Date: 02/22/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive your order with Tracking ID: ***************.

I apologies for the inconvenience that you have experienced in this case.

I've issued a refund of $86.56 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
Regards,
Pratap
Initial Complaint
Date:02/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/4/23 I placed an order on Amazon app which was a folding bed in the total amount of $315.73 on my mothers debit card. The order was considered delivered from ***** tracking number ********************** as of 1/9/23 around 6:33 pm. I immediately contacted Amazon & was advised to wait ***** hours before contacting them. On 1/11/23 I contacted Amazon again informing them the package was never delivered, I was advised due to the order amount being over $100.00 I must provide an official police report number, once I was able to provide that I can either decide if I want a refund or for the item to be reshipped. I filed an online report on 1/11/23 right after the phone call on the **** complaint website, being there was no phone number or email to follow up on the complaint. I went into my local precent on 2/6/23 with my mother to file another report. I was asked to call back in 2 days for the report number. On 2/8/23 I called & got my report number, I called Amazon they told me that I had to wait for the officers to finish investigating for them to refund my mothers card. Which I stress that wasnt initially said to me. My mom winded up contacting her bank because we still needed the merchandise they released the ********* was still willing to do the paperwork and foot work to get this resolved. I even called Amazon to inform them of what would take place, on 2/10/23 I called & the customer representative I spoke with advised me as long as there is an police report there would be NO charge back. And again I was told from there to wait about 5-7 business days from 2/8/23 in which I assume this is all recorded. On 2/16/23 ******** went out when she attempted to use her card she was negative, she checked her balance and realized she did a charge back. I contacted Amazon that evening and was told me have to contact the bank at this point. That was never said to me, Ive been more then diligent and honest with the company now they adamant on NOT wanting to help me.
Business Response
Date: 02/22/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-113-5425764-3173030 as you mentioned that you didn't received the order

Based on the investigation, I see that the charge back request is already initiated by you. In this case from our end we don't have option to take action.

Requesting you to contact your bank as they are best option to help you with this.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************

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