Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

49,392 total complaints in the last 3 years.
17,346 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Purchase made on **** Alpha 7 camera on 1/19/2023 for a grand total of $2691.60 - ORDER # ***-0302520-6667460 - Received produce on 1/24/2023 in a less than desirable condition. Product box is beat up, and not sealed on a brand new product.- Dropped off to *** on 1/25/2023 using amazon generated *** label. Without ever open or used the product.- The package appeared to be lost by ***. Reached out to Amazon multiple times since. The response was always that the warehouse never received the package. Please wait anoterh 7, 14, 30 or even 60 days.- Escalated the issue to Amazon executive on 2/19/2023.- The response from rep suddenly changed from amazon never received the package (2/19) to amazon received the package but a incorrect product overnight (on 2/20 weekend even though *** still showed package not received)- Request that amazon to supply proof of incorrect product received. That they received A7 III instead of A7 IV However, amazon rep failed to provide evidance.- Request amazon to return the package to me to inspect, but amazon claim that package has been destroyed. I have hard time believe this, because A7 III worth $1700.- Amazon rep claim that they are not welling to start escalation or investigation of the issue, and claim they will no further response to my e-mail Summary I provided all the evidence I have, and Amazon welling to provide nothing and simply claim things that doesn't line up to the evidences I provided. Would like to help resolve the matter and getting my $2691.60 refunded before I had to file a dispute with my bank as a last resort.
Business Response
Date: 03/02/2023
Hello Mr. *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the order #***-0302520-6667460.

As informed by our executive customer relation team, your return contained a **** Alpha 7lll Full-frame Mirror less Interchangeable Lens Camera instead of the **** Alpha 7 IV Full-frame Mirror less Interchangeable Lens Camera we were expecting.

We won't be able to process a refund until we receive the correct merchandise. You can view our return policy here:

******************************************************************************************

We cannot take any action in this case.

Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:02/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do NOT have an Amazon account. But they have debited my checking account three times: $17.15 on 2.21.23, and $16.03, $16.03, and from my savings account on June 25, 2022 $16.08 and $16.03 called Amazon and spoke to ***************** I was transferred five times, and the fifth person said the money would not be returned to my account.
Business Response
Date: 02/22/2023
Hello Ms *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience with the unknown charge on your account.

We request you to write us back with the 9 digit alpha numeric charge ID on your statement. A payment descriptor is text that appears on your bank, or credit card, statement, and shows details for which company processed a payment. Descriptors could include information such as the company name, date of the charge, and the State where the purchase was made.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:

***********************************

We look forward to seeing you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:02/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a dresser from Amazon on 1/20/23 for $1,271.63 and it arrived on 2/2/2023 extremely damaged. I called Amazon immediately requesting a return and send them the pictures of the damages. The box was also very damaged. I was given a date/time for pickup and was instructed to leave on my front porch under cover as I was working during the pick up times. Amazon is saying the return was not received even through it was picked up. I have not received my refund for the damaged dresser. I have called Amazon multiple times. The last time I called was today, 2/21/23 and after being transferred to a *****, then put on hold for an extended amount of time I was hung up on or the call dropped and instead of returning my call I was sent a generic email telling me to go online to look at commonly asked questions to see if my question could be answered. I will attach Photos of the damage dresser, emails and order from Amazon.
Business Response
Date: 03/01/2023
Hello Ms ********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the order #***-9659517-3112200.

We've issued a refund of $1291.57 on February 23, *********************************************** 3-5 business days

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:02/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order and was charged $50.92 on January 10th 2023. ORDER # ***-6691984-2953045. The company, VirVentures, is a third-party seller which is somehow allowed on the Amazon marketplace. I say that because I didn't receive the products that I ordered, and it has taken 1.5 months with literally dozens of chats with online Amazon customer service reps who have lied to me. I was once told that I would receive a hard copy check in the mail as refund. I was also told that I don't have to return the products. The A-z was closed by Amazon customer service without me receiving a reund. The seller orginally stalled for weeks trying to get me to pay for shipping costs in returning their mistake. They sent a generic ********** labeled hazmat, and finally a CS agent forced them to prepay ****** When I sent via ***** and saw the return, the company informed me that my *** trackign was wrong...they sent me the ***** label. I screen shotted and shared and they wont respond. Amazon CS won't help me reopen the A-z guarentee and are just standing by idle while I attempt to resolve with the rogue merchant. Also, none of the tracking is accurate. It doesnt even show that I received the items because the seller outsourced to another vendor here in ********* (VirVentures is located in *****). No updated ***** return tracking info is on my account. I can't respond to amazon CS via email (all no reply). This is theft. This is fraud. No one is reading the sellers messages and they are going to get away with defrauding me. My next plan is to file a FTC complaint and contact my bank for a disputed charge. I don't have a product and I don't have my refund. I left Amazon after almost exclusively shopping with them via Prime. I haven't made a purchase since and discontinued my membership because this customer service, combined with their web interface, has make it impossible in resolving this. I'm held hostage and am voicing this issue across all planforms. This has not been resolved.
Business Response
Date: 02/22/2023
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your order ID: ********************* can certainly understand your request and upon checking I see that refund has been issued on Wednesday, February 22, 2023 at 1:31 AM (PST) .

You can view details of the completed refund on your Amazon.com account: **********************************************************************************
Refund will be added within 3 to 5 business days as per your bank policy.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

Regards,

Naveen
Amazon.com
Customer Answer
Date: 02/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:02/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sunday Feburary 19 2023 346pm I have had constant customer service issues with ********************** Grocery Representative with making my grocery orders on their website. On many occasions since I have been with Amazon Grocery Fresh international representatives that I had to call on their main customer service department number tried to make me falsely believe that it something wrong with my forms of payment and my devices when it is their website that has constant glitches and is also set up to take more money from your forms of payment for grocery items you do not need or take more money from their chosen form of payment to control a **************** in what they choose to pay with. I received a fradulent call earlier this week from an east Indian individual stating he was an Amazon representative and he along with Amazon were calling about a ****** purchase I made on my Amazon account. I made no purchase of that kind and received no notifications from my banks institution. On the evening of Feburary 16 2023 I looked onto my Amazon grocery fresh account and I seen that it was a total of 85 grocery items totaling over ****** that I did not add onto my grocery Amazon grocery cart. I could not remove the grocery items from the cart but the Amazon grocery fresh website was going to allow me to proceed I processing the payment for 85 grocery items if I chose to continue to process with their preferred form of my payment. I am beyond tired of having to constantly contact their customer service department and getting excuses from them. They also keep sending me expired and or bad Grocery food. Thank You
Business Response
Date: 02/22/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

If you are still seeing charges made on Amazon you can contact the bank and raise dispute with the bank.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 02/22/2023

Complaint: 19432676

I am rejecting this response because my email is on file with Amazon and it is the same email address that is in this Better Business Bureau Complaint. My Amazon Grocery Fresh order number is 122-0998411-9860225 and that order was for January 22 2023. There is no main account number for my name and address. So they can verify my account from my first and last name and my legal residence address that is on this BBB complaint. Currently I have 82 grocery items in my cart and I can not remove the items because it appears it set up on the website now to not allow me to remove grocery items I never put in there so that I can spend over ****** for grocery items I do not need and then I received a call from a east Indian man from amazon.com stating that they are calling me on my cellphone about a ****** on my form of payment I never purchased so either Amazon is trying to solicit me and or deceive me to exploit or scam me for money or it's is someone else committing fraud. I will provide the number later I received from the east indian make Reprsentative stating he was from Amazon Grocery Fresh. I ultimately hung up on him and blocked him from calling me again.

sincerely,

****************************
Business Response
Date: 03/04/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with the Order ********************** regarding the Amazon fresh order.

The items from the cart can be added/ removed based on your request. If you are not able to do that you can try from different browser.

And on this order the refund of $14.28 issued as you mentioned that the items are marked as delivered but not received.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Initial Complaint
Date:02/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***************************, Amazon registered email ******************* January 31st, 2023 Amazon sent me an email asking to confirm a 3rd party person identity, my father-in-************** whos listed as one of the delivery locations options on my account.That email went to spam and I never saw it. On February 15th my account was temporarily locked and I started to research what happened.Next day, February 16th, I received an email saying that my account was disabled, because Amazon hasnt received requested information.I emailed to sanctions-******************************** asking for more information and assistance. Besides standard emails asking to provide a proof of identity of a 3rd party person I received ZERO information and explanations from Amazon. The only option to reach out to Amazon regarding that matter is through email and it takes Amazon forever to reply. I find it absurd and annoying.On the same day I found the original email from Amazon in the spam folder and sent another email asking to reactivate my account and renew the request for the proof of identity. 24 hours letter I received the link and uploaded my ** and my father-in-laws **. I uploaded the **s on February 17th and havent heard from Amazon since then.That 3rd party person is my father in law, who happens to have the same name as one of the higher ******* government officials who got sanctioned due to the war in *******.My father in law and his address in ****** listed as one of the many delivery locations options, because FEW YEARS AGO we tried to buy some gift for him and we were not sure if Amazon would deliver to his place in ******. Since then there were no attempts to use his address.I really appreciate that Amazon is trying to make ******* government officials lives harder. But I find it ridiculous that my account was locked just because Amazon has found a match in a name with one of my delivery options. A simple analysis would show that theres absolutely nothing that ties me and ******* government officials.I am is the account owner. I find it illegal that Amazon is asking for a third party **. Nevertheless its my father-in-law and with his permission *** uploaded the ** but my account still locked. Please unlock my account ASAP. I find it highly frustrating and annoying that I have to use email to reach out to Amazon regarding the matter and Amazon takes its sweet time to provide a response. The experience that Im going through is extremely unpleasant.
Business Response
Date: 03/06/2023
Greetings from Amazon,

We understand that you're unable to access your Amazon Selling account.

We would like to inform you that your Amazon Selling has been reinstated and there is no restricted from our end.

Also, we've sent a password reset link to original email ID of the Selling Partner. Therefore, we suggest you to kindly use the password reset link to reset their password.

For questions about selling on Amazon, see our seller Help pages:
***********************************************

You can access full account details of your Seller Central account at:
****************************************
Initial Complaint
Date:02/21/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has charged us as a customer to their seller central, however, have not provided us with the service we paid for.We are unable to contact anyone there for customer support. We continue to get generic, automated responses which do not resolve our issue. When we contact alternate branches of customer service, they insist they cannot help us or direct us to an appropriate support channel.This is a huge company (who we are attempting to pay large sums of capital to) and they are essentially taking money from individuals without giving any options to access the service they have paid for. We are specifically speaking to multi channel fulfillment services. There is no information on their website how to initiate sending inventory to warehouses if you are a shopify partner. We have attempted accessing their community forum, and no one can provide help there. We cannot contact a local warehouse for help in that way.We have exhausted all possible avenues to have our services rendered appropriately.
Business Response
Date: 02/22/2023
Hello from Amazon.com

Thanks for contacting us. We recognize how crucial it is for their business to get all questions answered.

Please indicate to the user that the email address from which they are contacting us is not related to the seller central account, as a result we are unable to investigate further.

They need to provide us with the correct email address which links to their seller account and/or the seller merchant token, furthermore, they need to be more specific about which Amazon fee they are referring to (in which date they were charged?, how much was the charge ?, etc.).

Thanks for your time and cooperation.

Regards,
Customer Answer
Date: 02/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, but was contacted by the business after one of our many attempts from the multitude of avenues we approached it from.
Thank you for your assistance.

Sincerely,

***************************
Initial Complaint
Date:02/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon team,My Amazon Merchant Token is - A26GAXVNAOOKBT my email is ************************* My seller account has been suspended because I sold the ****** Causemetics product and did not manage to provide the Amazon team with a valid invoice. It happened because I chose my previous supplier PILOT LABORATORIES *** among ******* sellers and bought items from them without requesting invoices that meet Amazon requirements. I understand It is only my responsibility to collaborate with reliable suppliers and have valid invoices to prove the chain of supply. However, my negligence has led to this issue and I take ownership of this issue.To resolve this issue directly with the brand owner, I contacted the legal ********** of ****** Causemetics team, and they informed me that there are no complaints from them. The legal ********** of ****** Causemetics confirmed that we resolved the issue and I should send Amazon information about it to reactivate the account.I attached the email confirmation from the legal ********** of ****** Causemetics team to this letter. I also attached my Plan of action that shows How I changed the way I run my business to avoid the same problem in the future. Please review my Plan of action, which I attached to this letter as well. I hope this information will be enough to reactivate my account because I resolved the issue with the brand owner and also change the way I run my business. Best regards,**************
Business Response
Date: 02/27/2023
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We took these actions because the seller was in violation of our Anti-Counterfeiting Policy.

Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on December 12, 2022. We notified the seller of this decision by email on that day.

The funds in the sellers account are not eligible for transfer until March 12, 2023. The seller can write to us at *************************************** on or after that date to request a transfer of any funds remaining in their seller account.

Sincerely,
Amazon.com
Initial Complaint
Date:02/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My business's Amazon Seller account, operating under the name ***************., has been suspended and I have been working to resolve this with Amazon over the past 2+ years. During this time, I have submitted numerous appeals, changed business practices, and provided Amazon with all documentation to support my upstanding business position. In turn, Amazon has provided minimal feedback into the situation and allowed enough time to elapse that the original complaint causing the suspension can not be withdrawn by the filing party.Attached is the copy of our latest account appeal and we look forward to working with Amazon on reinstatement.
Business Response
Date: 02/22/2023
Hello,

Thank you for bringing this matter to our attention. Based on additional details discovered during a holistic investigation we are unable to reinstate Seller account and the seller has received appropriate communication on 02/22/2023 08:26 PST.

Sincerely,
Amazon.com
Customer Answer
Date: 02/22/2023

Complaint: 19441064

I am rejecting this response because: The message received from Amazon does not provide any details or help in resolving the issues. Can more details be provided as to what "additional details discovered during a holistic investigation" means and how we can work through this? We have not sold a single item on Amazon in 2+ years and have implemented everything asked of us, but continue to receive no direction on how this can be resolved.
Sincerely,

*********************
Business Response
Date: 03/11/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/03/2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 03/13/2023

Complaint: 19441064

I am rejecting this response because: The requested information has been provided to Amazon is also attached to this message. These documents confirm that the, supposedly counterfeit, products were legally purchased from the company that filed the complaint against us. Their terms and conditions clearly state that they allow resale of purchased products and we have a wholesale account with them that is in good standing. Again, we believe that the originally complaint against us was filed in error as all of the attached documents support our case.
If further information is required, please provide specific details on what exactly is needed.

Sincerely,

*********************
Business Response
Date: 03/17/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 03/17/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 03/22/2023

Complaint: 19441064

I am rejecting this response because: The necessary information has already been provided to reinstate my account.
This is the request for information that I received:
How do I reinstate my account?Please provide one of the following:-- Proof of product authenticity (e.g., letter of authorization). It must clearly prove that your products do not infringe on the intellectual property of the rights owner.A plan of action with the following:-- Greater detail on the root cause(s) of the infringement.-- Greater detail on the actions you have taken to resolve the complaint.-- Greater detail on the steps you have taken to prevent infringement going forward.-- Greater detail on evidence or examples that demonstrate that your account has complied with our policy.
Attached are the documents, providing definitive Proof of Product Authenticity, that I have submitted multiple times showing that the products I sold were directly purchased from the rights owner. The documents also include the rights owner's terms and conditions of sale, which clearly state that products purchased from them can be resold.
I would really like to move past this situation and have my account reinstated, but need Amazon to provide specific details on what is not being provided to them to resolve this.

Sincerely,

*********************
Business Response
Date: 03/25/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 03/24/2023 23:05 PDT.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 03/27/2023

Complaint: 19441064

I am rejecting this response because: All of the necessary information has been provided to Amazon and is, yet again, attached to this message and will also be sent through Seller Central.
If additional information is required, please provide specific details on what that information is. For reference, your previous messages have requested "additional information to complete our review." Those requests are an example of language that is vague and non-actionable.

Sincerely,

*********************
Business Response
Date: 03/29/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 3/29/2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 03/31/2023

Complaint: 19441064

I am rejecting this response because: Can you please confirm what "additional information" is required? I have provided adequate information to reinstate my account and the vague responses from Amazon show that they are not willing to work towards a resolution.

Sincerely,

*********************
Business Response
Date: 04/04/2023
Hello,
We have reviewed this sellers account and are unable to reinstate at this time. We have sent appropriate communication to the seller on April 4, 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/06/2023

Complaint: 19441064

I am rejecting this response because: Please provide specific details on why you are unable to reinstate my seller account so that the situation can be resolved.

Sincerely,

*********************
Initial Complaint
Date:02/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had multiple situations where an Amazon Logistics driver has driven through my yard, damaging my property. In each of these cases, Amazon Logistics' representative, **********, has refused to fix the damage. Amazon Logistics will not get involved, instead telling me that I need to work with **********, who refuses to work with me to get it resolved. On 1/26/23, an Amazon Logistics driver turned her truck around in my yard, causing a large amount of damage. She was stuck there for hours until another truck came and towed her out. I spoke with *********************, an Amazon employee who came out to tow out the truck and he provided me with a contact number for *****************************. I reached out to ***************************** and never heard back. After not hearing back from **** or ********, I opened a chat with Amazon on 1/30/23 and they opened a claim. On 2/2/23, I was contacted by **********, and I submitted all the documentation, including photographic and video evidence. 2/7/23: ********** reached out refusing to pay out the amount it will cost to return the property to its original state, instead telling me to go to ********** and buy materials for the repair. This is the second time that an Amazon Logistics driver has driven through my yard and ********** refused to pay to have it repaired, instead attempting to bully me into buying materials from the hardware store so they didn't have to pay for the repairs. I responded telling them that this was unacceptable. 2/15/23: After not getting a response from **********, I reached out again. I also opened a BBB complaint against **********. 2/18/23: After still no response from **********, I reached out again, this time copying Amazon Logistics. As of 2/21/23, I have not received a response from ********** or Amazon Logistics.
Business Response
Date: 02/26/2023
Hello Will,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding your property damage claim.

We've researched your concern and see our Executive customer relations team has been involved and is escalating your concern. Since this team serves as the highest point of escalation they'll make sure your concerns are properly addressed.

They are currently escalating your concern directly with the ARC team, please follow up with them to handle this concern, however, feel free to reach out if you have questions.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 03/03/2023
Better Business Bureau:

After multiple escalations to both Amazon and **********, I believe that we have reached an acceptable resolution.
They did refuse multiple times, but they could not dispute the clear photo and video evidence and eventually agreed to pay for the repairs. Had I not opened a BBB complaint, I do not believe that we would have reached an acceptable resolution.
I am still awaiting payment but have been told that it is coming.
Sincerely,

Will ***

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