Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****** Pixel 6 Pro from Amazon on June 14th, 2022. ORDER # ***-9809734-4097056 I requested a refund on Thursday, February 9th, 2023 because the item was totally defective. I was outside of the normal return window but the Amazon rep that I chatted with said they'd honor the return. I have screenshots of that conversation in files Pixel1, Pixel2, and Pixel3. I received a partial refund in the amount of $776.74 and I asked the rep where the rest of the refund was since the item cost nearly $1000 after taxes. The rep said it was a restocking fee but that they'd refund the $195.50 restocking fee once Amazon received the item. I didn't receive that restocking fee refund so I reached out a few days ago (today is February 21st, 2023) and a rep told me they'd refund the restocking fee right away. I didn't get that refund either so I reached out today and spoke with at least two reps that both stated they refunded the restocking fee as well. When I kept pressing for proof the reps would go offline and I'd get connected with someone else. The screenshots labeled pixel 2.21.0, pixel 2.21.1, and pixel 2.21.2 shoe one of these conversations where a rep named ***** E confirmed I'd get back $181.08 + tax. After getting disconnected multiple times, I asked to speak with a supervisor. That rep told me that the other four reps that promised and "initiated" refunds for me were all lying and that Amazon could not refund the restocking fee. I tried arguing this with the rep so they offered to call me. I picked up and was placed on hold for two minutes and then hung up on. At this point I've talked to probably a dozen Amazon reps and spent at least two hours trying to get this resolved. My request is simple: I want what four reps, including the rep that initiated the refund promised me, a full refund. I'm owed around $190 and that's all I'm requesting.

  Business Response

  Date: 02/22/2023

  
  Hello Mr. ****,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We understand your concerns regarding the restocking fee for the order #***-9809734-4097056 and we're sorry for the inconvenience.
  
  Your feedback about the experience you've had with our customer service team will be forwarded to our business team.
  
  As a one time exception I can offer $179.80 Gift card balance to your account. Please let us know if this is acceptable.

  Regards,
  
  Abhishek
  Amazon.com
  *****************************

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to request that they issue the refund to the original payment source, if possible. If they cannot, then I will accept the gift card they are offering.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today Feb 21st, I was checking out my shopping cart in the Amazon website to purchase my item. During the checkout process, their website prompt me to join the amazon prime. I am 200% sure I clicked NO to the question. I don't want to join Prime for sure. However, after I clicked no, I only see the options of shipping for the prime members. I checked back to my account details. I found out I got forcefully "joined" the prime, which I did not agree with. I also found out my bank credit card has a pending charge of $2.17 from amazon. About one to two months ago, I got forcefully joined amazon prime too, even though I am sure I've clicked NO to the question. Last time I immediately cancelled the membership and fortunately amazon didn't charge me. However, it ends up it treated me as a 2nd trial and forcefully charge me today.I contacted amazon customer service. The support person agreed cancelling the membership immediately and refund me $2.17 in 3-5 business days. I am satisfy with the refund and cancellation.However, I am very disappointed with Amazon this time. Amazon has a history of tricking people to join prime. In my case, it is even worse. I didn't get tricked. I got FORCED!This is a main reason I need to file a compliant and need them to fix the page. End result I need to purchase items in other websites which increase my inconvenience too.

  Business Response

  Date: 02/22/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused regarding the Prime automatic subscription when you selected "NO" to sign up.
  
  I've put this across to our team to get this checked for necessary action. The team will look into it and ensure this does not get repeated with any of our customers. Upon checking on the status of the subscription on your account, I can see it was successfully canceled with a refund of $2.17 back to your original payment method. The refund should reflect back within 3-5 business days.
  
  Rest assured, our team is working towards this fix and you will not see it repeating in future. Thank you for bringing this to our attention.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a camera several weeks ago on order number 113-5201120-5062608. *** picked up my return and I never received the refund and continue to be charged. I contacted amazon for the final time today at 1:20pm PST and the agent refused to assist or transfer me over to a supervisor. I am beyond frustrated and want my money back ASAP. I called multilpe times about this to no resolve. I need my money returned back as I returned the camera to you.

  Business Response

  Date: 02/25/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the delay in the refund for the returned order.
  
  I've reported the issue to our team to avoid it in future and processed a refund back to your original payment method. Total refunded:$813.45. It will reflect back on your billing statement within 3-5 business days.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************
  

  Customer Answer

  Date: 02/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,ASIN B0B7GYHNQC was deactivated in error. I contacted a patent lawyer to receive the patent research to understand how my ASIN B0B7GYHNQC violates utility patent no. **********. I received an official opinion from a patent lawyer that my ASIN B0B7GYHNQC does not infringe the patent no. **********. I attached the patent research from the patent attorney. Please, review it.Also, to prove the authenticity of my items on ASIN B0B7GYHNQC, I contacted my supplier to receive an invoice that complies with Amazon's requirements. I attached it to my appeal. Please review it.The applicant for patent no. ********** is Blue Gentian, LLC. Inventor for patent no. ********** is ********************************. But the "rights owner communication" in the notification about ASIN deactivation contains the following information about the first and last name: Pocket Hose. The specified contact information contradicts that provided in patent no. **********. Such actions undermine the correct and legitimate process for filing and challenging reports. In this case, the complainant acts as a liar, as he or she pretends to be another person without a power of attorney. This fact already indicates the absence of a truthful complaint process.Also, differences indicated in the patent research are significant and such that they challenge the invention covered by patent no. **********. Based on the preceding, I request that my appeal, invoice, and patent research provided by a patent lawyer be examined in detail. After that, I request you reactivate ASIN B0B7GYHNQC as soon as possible. Otherwise, I will be forced to apply to the Arbitration Court under the ******************** to resolve this dispute. Many thanks for considering my request.Sincerely, *****************

  Business Response

  Date: 02/22/2023

  Hello,

  We will conduct a detailed review of the Legal Opinion of Non-Infringement attached to this BBB and will get back to the seller at the earliest.

  Thanks,

  Amazon.com Seller Performance

• Initial Complaint

  Date:02/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed orders through Amazon.com to be delivered the next day. The first order was suppose to come on Valentines day according to the order, however it came the day after. The second order that was placed along with this order still has not been delivered a week later when it stated it would be delivered the next day as well. I have another order that also stated that it would be delivered tomorrow the next day and this order has not been delivered. So I called Amazon and went through the answering service which takes about 10 minutes to get pass it. Then my call was transferred overseas and I could not understand what the person was say. All of this to find out nothing concerning when will my orders be delivered. There has been no shipping notifications or updates sent to me to make me aware of when delivery will occur and the Amazon rep could not tell me a delivery date as well. My problem is this seems to be the norm, by having customers place orders with a false delivery date and then not even contacting the customer to make them aware of a change. In the past I have had a order of a gold chain never show up and Amazon never gave me back my money even after contacting the police department and filing a Police report. Amazon has issues that goes without saying but to error is human but to keep making this same issues is not but intentional.

  Business Response

  Date: 02/22/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry about the delay in the delivery of your orders.
  
  I've tried locating the order details using the information you have provided to get this checked however I'm sorry, I could not find it.
  
  I request you to please help us with the order# that you have not received so that I'll be able to look into it and help you further. Looking forward for the details.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Amazon for several items and did not received any items. I call several times about my order and they said that it says delivery and it's nothing that they can do. On 19th of February Amazon knocked on my door so I went downstairs and the Amazon van was leaving, so I went to Amazon app and started chatting with Amazon Representative and they said that they would reschedule for tomorrow delivery and so no delivery came for 2 days on the 3rd day I contacted Amazon again and they said sometime driver scan the package but delivery later so contacted them after 7pm or next day and I contacted Amazon next day and they said that it shows that package delivery so it's nothing they can do. How can they not be responsible for the order or give refund and they refuse both. I don't have money to give away. I want my money back for these orders that I didn't receive. Thanks

  Business Response

  Date: 02/22/2023

  Hello ************,
  .
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We're sorry to know about the missing orders #***-1675002-0441038, 111-8841977-7505806, 113-3788560-5951465.
  
  Based on the results of our investigation, we aren't able to provide a refund for this order at this time.
  
  At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See
  
  ************************************************************************************ for more information.
  
  We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

  Regards,
  
  Abhishek
  Amazon.com
  *****************************

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 14, 2023, I ordered a birthday gifts for my grandson on Amazon. One gift was a ***** piece Lego Minecraft Llama Village for $156.95. When I received the order, it had been shipped in a plastic bag via ***** The bag had visible damage and small holes. when I opened the bag, I found the box was crushed and open. I looked inside and one of the bags containing legos had a small rip in it. I did not want to take the chance of missing pieces, so I decided to return the item. When I contacted the seller to notify I would return the item because of the condition I received it in, she was extremely rude, stating she sent in perfect condition. I returned the item within 3 days (Amazon policy states returns must be done within 30). The seller refunded me only $98.95 on January 31st. I have contacted Amazon twice, on February 2nd via phone and again via IM on February 9th. The Seller has refused to respond and has not refunded the remaining amount, event though Amazon has asked her to.

  Business Response

  Date: 03/06/2023

  Hello *****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've reviewed the complaint and understand your concern that the incomplete refund was issued for the item LEGO Minecraft The Llama Village ***** Building Toy Set for ***** Girls, and Boys.
  
  I apologies for the inconvenience that you have experienced in this case.
  
  I've issued the remaining refund of $58.00 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.
  
  Regards,
  Pratap
  
  

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon has the worst customer service ever it doesnt help.Most of the people who work there English isnt their first language. I had a order of two items hair and face lotion. Here is that order # ***-0204493-6969060 I returned the face lotion Amazon Never issued the refund although, they confirm they received my return. The status has remained in I will receive my refund within 2 to 3 business days. I received this email from Amazon today telling me to pay $106.38.Keep in mind I never disputed $106.38 my dispute was for 1 item I returned which was the face lotion.This is another reason why I had to fill my dispute nobody at Amazon has a clue or knowledge of anything. I tried to receive this issue several times with Amazon before I filed my dispute.Had they issue the refund for the lotion I never would have had to file a dispute.Amazon keeps emailing me over and over asking me the same dumb questions.Which again goes back to the language barrier of them not understanding.The return was done with Amazon label they need to look up my return themselves. .

  Business Response

  Date: 02/26/2023

  Hello,
  
  We have denied the customers request for a refund as there was a dispute raised by customer on this order. Customer's card issuer has resolved this dispute now. 
  Kindly request customer to reach out to their card issuer for more information with regards to this dispute. 
  
  Sincerely,
  
  ******
  Amazon.com

  Customer Answer

  Date: 02/26/2023

  thats the problem Amazon doesnt listen or read. My complaint never asked for a refund.  I filed the dispute because credit was never received after item was returned.

   
  Complaint: 19442918
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed Amazon order on Feb 14. It was never delivered. On February 17 app showed package delivered. Amazon driver claimed 8tvwas handed to receptionist. NEVER. Accepting packages is against policy and the receptionist never accept packages, even during the pandemic they didn't accept packages. I have never missed a ***** ***** nor *** delivery. Only Amazon's drivers. Amazon is claiming their "investigation" concluded it was risk loss on my part because it was brought to my 14 floor building. I live on 4th floor and have reported the times packages weren't delivered. 2 weeks ago a different opened package was brought to me by other resident. The delivery driver claimed he left in on delivery dock. There has never been a delivery dock. Packages can not be secured in mailroom unless it is delivered ***** My delivery instructions is deliver to door of Apt #***, have not changed since 2019. I have bought a video camera doorbell, ironically from Amazon. I have one package stolen, I submitted online police report and uploaded the video. Amazon explains nothing about investigation and there is always a picture when package is delivered with Amazon and my doorbell. This happens about every other month. It's aggravating enough when Amazon issues refunds because it's a waste of shopping time and I lose account promotions. Amazon does owes an APOLOGY with the replacement...or refund. I should not have to scavenger my 14 floor, 280 apt building or for items I've paid for. I should not have to wait in building lobby to get packages before they're stolen rather than having them brought to my door. I have signed no risk/loss guarantees that if a package is left in building it is my risk of loss, especially with specifically with SPECIFIC delivery instructions. Not only for this purchase but for any future purchases. Scanning a package in the parking lot of building will show correct delivery address, which is must have occurred with package 2 weeks ago.

  Business Response

  Date: 03/09/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry that the package says delivered but was not received.
  
  I've checked on it and I can see the issue was escalated to our team and they have investigated this matter. Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.
  
  Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."
  
  See ********************************************************************************************* more information.
  
  We are unable to share any further insight or investigation details. Thank you for your understanding and patience.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of the account registered with Amazon under the information below: Business Name: ***************************** Merchant Token: AIBL0JCAX8RDD My situation with Amazon has become unmanageable, my account is currently deactivated and my funds are being held. Amazon has a specific email to request release of funds, however I did not have a response from Amazon to handle this issue and as I said before my account is deactivated as well. Thank you in advance for your support. Sincerely, Nevaeh Logistics, LLC **********************************************************************

  Business Response

  Date: 02/22/2023

  Hello,

  We have reviewed your submission but unable to reinstate your account at this time. Please see ***************** notifications for additional details. 

  Best

  Amazon Seller Performance 

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 19442768
  
  I am rejecting this response because:

   

  Amazon sends this response on all my complaints it seems to be an automatic response, I need to have a response to the request that I am sending them for the release of the funds. 

  I have had no response on my performance notifications or on my email. I have sent these appeals to disbursement-******************************** and selleraccount-******************************** I kindly request the release of the funds. The stipulated time of 90 days has passed. 

  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/10/2023

  Hello,
  
  We have reviewed this seller's account and we require more information to complete our review.
  
  We have requested the necessary information from the seller via email on 2023/3/10.

  Customer Answer

  Date: 10/24/2023

  Dear Sir/*****, I am writing to file a formal complaint against Amazon regarding the deactivation of my seller account, Nevaeh Logistics. My name is *****************************, and I am the owner of this account. On December 11, 2021, my seller account was deactivated by Amazon. Since that date, I have diligently submitted the requested documents and information in an effort to have my account reactivated. Despite my best efforts, Amazon has repeatedly stated that the provided information is insufficient to reinstate my seller privileges. I am left with no other option but to seek assistance from the Better Business Bureau to facilitate communication and resolve this matter. Attached to this complaint is the most recent set of information sent to Amazon for your reference. I kindly request your help in mediating this situation and assisting me in having my seller account reinstated. This issue is causing significant disruption to my business, and I believe Amazon's handling of the matter is unjust. Thank you for your prompt attention to this complaint, and I look forward to your assistance in resolving this matter. Sincerely, ***************************** Nevaeh Logistics

  Business Response

  Date: 10/28/2023

  Hello,
  
  We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
  
  Regards,
  Amazon

  Business Response

  Date: 10/31/2023

  Hello,
  
  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 10/28/2023 and 10/30/2023.
  
  Thanks,
  Amazon.com Seller Performance