Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,252 total complaints in the last 3 years.
21,757 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Amazon to update my ****** **reader for a current model with larger print, it worked perfectly! They were offering a discount to trade in but since I had so many questions and had to keep calling back to get questions answered there was a cut off date that I wasn't told about. So I've been trying to get my Kindle charger and case back, they are saying it has been sold! I Never agreed to Give them my **reader! Since this started the **reader I was going to purchase has gone ** in price 3 times and I can not afford it, so my device charger and case should be returned to me WITHOUT any charges.Thank you
Business Response
Date: 02/22/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the trade-in order in your account.

Considering the time that has passed since the trade-in and it has been paid and settled, we will not be able to take any action.

Your understanding is appreciated. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 02/28/2023

Complaint: 19439424

I am rejecting this response because: I have Never been able to trade in my e-reader because my question s about the new device were not answered then when I was going to purchase the 20% didn't go through and no one could assist me, so I'm asking for the return of my e-reader charger and case return. I was upgrading for Larger print only, there was Nothing wrong with my device! I didn't donate my device and the representative didn't tell me I had donated it, I just want my device returned since I can't give the Trade In!

Sincerely,
*****************************
Business Response
Date: 03/08/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your response and checked trade-in order in your account. Upon checking I see that the trade-in has been fully processed and payment was complete for it.

Since the trade-in was processed long time ago we cannot take any action on this. We do not have any option to return the item or part of the item.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Customer Answer
Date: 03/09/2023

Complaint: 19439424

I am rejecting this response because:I never received the trade in allowance for the devices I sent in! They gave me a $5.00 not the 20% since I didn't get 20% my devices should be returned! All of the communication was over the phone and it was never said to me that my devices would be confiscated!

Sincerely,

*****************************
Initial Complaint
Date:02/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am a long-time Amazon customer, and I have been using ********************** for purchases as part of my daily routine. but suddenly my account got locked with around 300+ dollars on my gift card balance, and they asked me to provide a billing statement for the last purchase ( Amazon reload ) I had done with them.+ Government ID So I provided all the information, , after they checked on my account, without any inquiry, they closed my account.Please help me to recover my funds + account
Business Response
Date: 03/06/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 06/03/2023.
Sincerely,
Amazon.com
Initial Complaint
Date:02/21/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
February 21, 2023 To: Better Business Bureau Greetings.This is *************************** of AEB Direct. I am writing to your office to file a complaint against Amazon.First off, please allow me to provide a context of my current situation. My seller account has been deactivated, and I had remaining funds amounting to eight thousand, nine hundred eighty-one dollars, and seventy-four cents ($8,981.74) in my seller account currently withheld by Amazon. In order to disburse my funds, I had to schedule a video call verification with Amazon. Hereunder are the appointment details:Your appointment is confirmed for 2-20-2023 at 4:00 am **************** Time.Your Amazon Chime video call link: ********************** Amazon Chime Meeting ID : Click to join the meeting: **************************** Meeting ID: ************ I joined through the link provided 30 MINUTES BEFORE the scheduled time. I waited but the meeting never started and suddenly ended. I then received a notification that I missed the video call. I have attached a document to prove that I joined the said meeting. But now I had to reschedule another meeting and it has been more than a month since I have been trying to schedule a video call verification with the Amazon team.RESCHEDULED TIME SLOTS:2023-02-28 3:00am 2023-03-07 3:00am 2023-03-07 4:00am That being said I would like to ask your good office for assistance in reaching Amazon so they can look into this matter urgently. Thank you very much for your time and assistance on this, and I am looking forward to a positive response.Hereunder is my contact information for your reference:Name: *************************** Contact Number: ************ Address: ************************************ Mailbox: 237 *********************** Email: ********************** Related Case: *********** Sincerely,*************************** AEB Direct
Business Response
Date: 02/24/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Regards,
Amazon
Initial Complaint
Date:02/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The first 2 transactions occurred Dec 12/11/22 and 3rd on 12/15/22. Upon receiving my first Amazon CC Statement, 1/02/23, I saw I had been charged for the digital gift cards that I already had in my hand and I had been assisted by Amazon Reps to add these 3 amounts, ****, ****, ******, to my Amazon gift card balance but in fact these 3 amounts showed up as a purchase on my new Amazon CC. After several calls starting 1/03/23 to Amazon requesting a refund of the 3 different amounts to my Amazon CC, 1 supervisor, **** said the amounts were refunded. After 3 days passed and no refund, I called Jan 6 and supv ********, said there's no option for Amazon to refund any of the amounts, but the ****** digital card had been processed in my Amazon gift card balance and he didn't know how the previous supv, ****, accomplished it. Both supervisors said they understood and recognized the situation and problems. Essentially, the digital gift cards I received and was assisted by Amazon reps to add to my gift card balance, I was charged for. Instead of having ****** in my pocket, it's resulted in a CC balance I owe. Supv ********, fully understood and said I'm not the only one to experience this, but there are no options for him to select to refund to my credit card or a courtesy credit to my Amazon Acct. I said, as a business and I've relied on the Amazon reps that were assisting me, I find it hard to believe that Amazon doesn't have a customer resolution in light of the fact, I have all the supporting info which the supervisors verified and we are in agreement. He said the reps will receive better training. I asked for higher management, he said there wasn't anyone else to speak with. This doesn't sit right, surly there's a better answer. The $$ is going somewhere and I have a CC balance of ****** to pay instead of being ****** on the plus side. Thank you for your time and attention.*********, ***************************
Business Response
Date: 02/22/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. Upon reviewing I see that the gift card amounts you mentioned are already claimed on your Amazon account.

$58.31 from $100.00 gift card was used towards your Prime Membership Fee for the order #D01-8090088-4397024.

$5.86 was used towards your order #***-1750757-2272265 placed on Friday, December 30, 2022 and $1.20 for the order #***-2956156-5467445 placed on Sunday, December 11, 2022.

You've reloaded $1.20 and $5.86 as Amazon gift cards so you were charged on your card. $100.00 gift card was already purchased and it was redeemed on your account using the claim code.

The gift card numbers you've provided in the images for $5.86 and $1.20 are invalid. I would request you to contact the card provider regarding this issue.

You can view your balance and usage history in Your Account here:

*************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 02/22/2023

Complaint: 19438562

I am rejecting this response because: The part that's understood is, I did not purchase these 3 digital gift card as shown on my first Amazon Prime CC Statement, I already had them in my possession. I called Amazon to see if the balances could be added to my account for purchases, they said yes and walked me through the process. However the process actually charged my credit card! Again I did not purchase these 3 digital cards, I had them prior to any transactions. I had included the CC statement reflecting the charge to my account, but BBB removed it so I'm not sure if I should attach again.

Sincerely,

***************************
Business Response
Date: 03/02/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As informed earlier, $100 gift card was added to your Amazon account using the redeem code. The gift card numbers you've provided in the images for $5.86 and $1.20 are invalid. I would request you to contact the card provider regarding this issue.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/06/2023

Complaint: ********

I am rejecting this response because:

Sincerely,

***************************
Below are the replies to Ravitheia at Amazon per the BBB Case #********
03/02/23
Hello *********,

Perhaps a phone call will resolve this, we are going in circles. Again, the problem is, Amazon CHARGED ME for the 3 different amounts on my new Amazon Prime Credit Card! I already had these digital cards in my possession!! These amounts were to be added to my amazon balance per the representatives help but they charged my account!! So, I have now paid for the digital cards that had been given to me. These amounts should not have been CHARGED, only added to my amazon balance!!

***************************

Hello again,

Thank you for your reply. I've attached my Prime credit card statement which shows the transaction of the 3 amounts mentioned in which the Amazon reps CHARGED my account! Once again, the digital cards were gifts to me, I did not purchase them. And as you've pointed out they since have been applied to my account but this is all after the fact and mix *** during multiple calls!! I was CHARGED for gift cards that were given to me and I already had!!!!!

***************************

On 03/05/2023 10:27 AM Amazon.com <***********************************************> wrote:

Hello,

I am ********* from Amazon.com.

As shared in the previous communication, we haven't charged for $100 as it was added to your account using redeem code. The gift card numbers you've provided in the images for $5.86 and $1.20 are invalid. I would request you to contact the card provider regarding this issue.

We're happy to help you over the phone. Please visit the following link, enter your phone number through the Phone tab, and we'll call you:

**********************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

*******************************
Amazon.com
***********************************

Business Response
Date: 03/10/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for the additional details. We won't be able to issue a refund for the charges since these are Amazon gift card reloads and you've used them on your purchases. I would request you to check with your gift giver regarding the gift cards you've received.

We're happy to help you over the phone. Please visit the following link, enter your phone number through the Phone tab, and we'll call you:

**********************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Initial Complaint
Date:02/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon demanded me the item that i returned at Kohls, per amazon rep i have to file incident report, they contacted me after a month that the item was returned. Though in their website it's showing that my item was received and was confirmed by amazon associate. They threatened me to reverse my refund., I drop off the item at kohls and kohls associate inspected the item and repacked it in their transparent bag, amazon claiming that the box was empty which is completely untrue. This is a pure harassment of their customers
Business Response
Date: 02/21/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the returned order. I'm sorry for the inconvenience caused.

I can see the issue is already escalated to our team and they are willing to help you get this resolved. The team have requested for an incident report which is necessary for us to take the further action.

I request you to please refer to the email sent on Monday, February 20, 2023 at 8:40 PM (PST) on your registered email id and submit the report. Once we receive it, our team will get back to you with the updates. I appreciate your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:02/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a tv from Amazon, Amazon smart tv, tv was delivered to me on 29th October, 2022. Amazon dropped the prices and I requested them to refund the difference. They said their system wont allow that. Its best for me to return the product and reorder. I started a refund on 11/14/22. Amazon setup a return with Pilot Freight services. It was picked up on 11/22/22 and delivered to Amazon on 12/2/23. Since then I kept calling Amazon to issue a refund and they kept asking me to wait for it to get processed until 1/21/23. As per customer service it may take longer to get it processed. After 1/21/23 when I still did not receive refund I contacted them again they asked me to reach out to carrier. The carrier Amazon chose. Amazon directly refused to reach out to carrier. I reached out to carrier and got delivery information from carrier. Together we reached out to Amazon and provided the information but they refused to listen to me or entertain my concerns. I lost my money and time and ****** received a single ***** in refund.
Business Response
Date: 03/05/2023
Hello Usman,

I'm ***** from Amazon.com.

I thank you for your patience while we were working on this issue.

It appears that the returns warehouse team did not process the return on time and there was a delay in the refund.

However, we've manually requested the team to prioritize the process and issue the refund.

We've issued the refund of $649.99 on February 24, 2023 and also sent you a confirmation email about this.

*****
Amazon.com Customer Service

Customer Answer
Date: 03/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
It took a long time for a small issue for them to resolve but without your interference they were ignoring my complaints and didnt care for my suffering.

Thank you

Sincerely,

***********************************
Initial Complaint
Date:02/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item which I did not receive. Amazon claims it was delivered and will not give me my money back.
Business Response
Date: 03/05/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item from order #***-5891468-0166622.

Based on the results of our investigation, we aren't able to provide a REPLACEMENT/REFUND for this order at this time.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/05/2023

Complaint: 19439044

I am rejecting this response because:

1. I did not receive the item I ordered and paid for, and Amazon has no proof this item was in fact delivered. The picture of an alleged "package" on the sidewalk provided by Amazon does not show any identification of the alleged package and therefore does not prove the item in question was in fact delivered.

2. Amazon also claims (stated on my account in the Order Details): "Your package was left near the front door or porch." Amazon's picture of an alleged "package" is on the SIDEWALK.

3. I have had numerous issues with this particular Amazon delivery driver who claimed to deliver the item on February 19, 2023. (I have a picture of the gentleman, who was in an ********************************* "UN26"). This Amazon driver has REPEATEDLY thrown packages haphazardly over fences, leaving them soaking in the rain, and also left them out on sidewalks where absolutely anyone can walk by and grab them. This has happened at least FOUR TIMES that I have on camera. Moreover it is documented that he has BROKEN several of my items as a result of this careless mishandling.

4. This is gross negligence on the part of AMAZON and its representative/driver. This cannot be considered a completed "delivery" as the delivery was NOT COMPLETED as evidenced, and NOT DELIVERED as promised and claimed (on the front porch/at front door). Therefore their "Risk of Loss" cannot and does not apply in this matter.

5. Amazon continues to refuse to take responsibility for the mishandling of its deliveries and is condoning the reckless disregard, incompetence and malfeasance of its own employee/driver. Amazon needs to TAKE ACCOUNTABILITY and CEASE DEFRAUDING CUSTOMERS.

I demand that Amazon PROVIDE A REPLACEMENT or REFUND ME IMMEDIATELY.

Sincerely,

***************************
Customer Answer
Date: 03/08/2023
I would like to share additional information in regard to BBB Complaint ID ******** with ******************** (ORDER # ***-5891468-0166622 - $108.29).

I was 'chatting' with Amazon **************** yesterday (03/06/2023) and, despite the business' response message to the BBB yesterday (dated 03/05/2023), I was directly told by an Amazon Representative that I WOULD RECEIVE A REFUND on this order. (I have not seen it issued as of yet.)

I have attached screenshots of the chat conversation via the Amazon app on my iPhone. If you could please add this information to the complaint, and also provide a copy of this to the business. It is my sincere hope Amazon will indeed issue the refund and kindly settle this matter forthwith.

Business Response
Date: 03/10/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this to our attention. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.

Upon checking, I see that you've disputed the charge $108.39 on your Amazon order #***-5891468-0166622, so we are unable to take any actions further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/13/2023

Complaint: 19439044

I am rejecting this response because:

Of course I disputed the charge, I did not receive the item!

Amazon should issue the refund, regardless.

Sincerely,

***************************
Initial Complaint
Date:02/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from amazon and my package never came and they are refusing me to give me a refund after i spent my hard earned money on their company. I am really upset that it never came, please help me.
Business Response
Date: 02/21/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry that the order did not arrive and says delivered.

I can see the issue was escalated to our team and investigation was done for this reported order. The team found that the order delivered to the correct provided address hence we are unable to refund or replace this order.

We advise you to contact **** in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/21/2023

Complaint: 19439039

I am rejecting this response because:

Sincerely,

*****************************
i paid for something that didnt show up, i want a refund.
Initial Complaint
Date:02/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,Amazon has been charging me since March 2022 for a Starz subscription that I didnt sign up for and have never used. When I noticed this today, I contacted their customer service by phone. They offered to refund for this month, but not the rest of the year. Im requesting a refund of all the remaining Starz charges, $102.55 in total.There is also a matter of three $100 gift cards which I purchased from Amazon on 1/17/23 at the request of an email from a friends account. When I spoke to the friend about it shortly after, she told me that her email had been hacked. I contacted Amazons fraud department the next day, early February. They replied on 2/8/23 that they were sorry but would not return the charges. I called them today after seeing their response. They said they had information about the scammer(s) responsible but would not release the info or do anything about it without a subpoena. They insisted that I pay for the fraudulent gift cards. I believe it is Amazons responsibility to protect their customers from fraud on the Amazon platform, and do not wish to waste my local police departments resources. Im requesting a refund of $300 for the fraudulent gift card charges. With the Starz charges, Im requesting a total refund of $402.55. Thank you so much, *********************
Business Response
Date: 03/14/2023
Hello,

I am ********* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Please accept our sincere apologies for the inconvenience caused by this situation. We've issued refund for additional 11 months of Starz subscription. We've closed the accounts where the reported gift cards were used. Since there is no suspicious activity noted on the account and customer voluntarily purchased gift cards, Amazon is not liable to issue refunds/replacements.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

*******************************
Amazon.com
***********************************
Customer Answer
Date: 03/18/2023

Complaint: 19438717

I am rejecting this response because:
After looking more deeply into charges on my account, I found that Amazon has been charging me a monthly Starz subscription fee since November 2018. Charges total over $500. Again, I have never used this service or was even aware of it on my account.
Amazon acknowledges that they have contact information for the person/account that obtained and used fraudulent gift cards at my expense. They have the resources to right this act of fraud, but instead they are just walking away while I pay for it. The gift cards were purchased through their platform and were spent on their site, so they have profited from it. They say they have closed the account, but closing that account only protects Amazon. It does nothing to protect me as their customer.

Sincerely,

*********************
Initial Complaint
Date:02/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order from on 02/20/23 to be delivered the same day between 2-4 pm when that time passed it went to 2-6pm and then an email stating to contact amazon. I called amazon and was told the order will come today before 8pm and was given the number to the people delivering. I called and told I would not get order because it is damage.
Business Response
Date: 02/21/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in the delivery of your order. I've reported the issue to our team to get this checked for necessary action to avoid it happening again in future.

I can see a replacement is created for the reported order and email confirmation was sent on Monday, February 20, 2023 at 5:54 PM (PST). The replacement will be arriving soon and I assure you, our team will towards the improvement in the delivery.

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 02/21/2023

Complaint: 19438694

I am rejecting this response because:Because they offer the same day delivery and it wasn't an act of God that caused any delays. The package was damaged so they couldn't deliver it. Amazon didn't try to have order delivered during one of the easiest time they offer and i have to wait to get two different packages on different dates instead of the same day. If you want a refund you have to wait days which is an unfair practice. They offer a quicker way by Amazon gift card which makes you still do business with Amazon. We pay prime membership fees and 25 dollars an order to avoid paying shipping and Amazon needs to honor the orders that are placed with them.

Sincerely,

***************************

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