Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

47,323 total complaints in the last 3 years.
16,614 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on January 9th, 2023 for 3 items. The total was $43.34. I had a gift card balance so used $19.16.The rest which was $24.18 was charge on my debut card. When I got home late from an errand I had to run after work, there was No packages in front of my door as indicated on the email I read when I got settled in at home. The email sent from Amazon stated a box on January 12th,23 at 1:33 was left on front door or Porch. We all leave the apartment before 8am and we both work and my granddaughter attends school till 3:15pm.Sometimes My granddaughter get home by 4pm depending wither she has to attend after school or if my husband or I work late or might have to attend to an appointment. I live in a NYCHA development . It is not a private development which has 14 floors each floor reside 10 apartments. People come in and out, also there are other people that do not live in the building & come in just to hang out or seek shelter. That is why I have a sign that says "To all carrier. If we are not home please leave my packages with my neighbor at apt. 12J".Sign is in both in ****************** Some of the carriers follow the instruction but some dont especially the Amazon delivery person. It is not fair that customers have to deal with this. According to delivery information on the website . It state that if No one is at the address they attempt delivery that they will leave in a secure safe location. if there is no safe location they will re attempt delivery which they dont. This is false if they read my sign & leaving it with my neighbor is a SAFE location. Not following the instruction on my sign and leaving it on the floor of my front door or sometimes my packages where left in the lobby. These are UNSECURED not safe areas. I call & explained this to them and they refused to give me a replacement which that is what I asked for because the items where needed at the time. Since my daughter already left to her trip I know longer want the Small Traveling Iron,I purchase for her and the turtle food we already purchase at Petco. Therefore I am seeking full refund. They can just replace the **Bar Display Black for accessories. If not then Il take a refund for it as well. I work hard for my money and been a loyal Amazon Prime member customers to be denied both replacement/refund. Supervisor stated leaving it on the floor is consider deliver. It may be considered deliver but it left unsecured, unsafe where the package was stolen and wasn't supposed to be left on the floor. it is not a secure place to deliver and leave it. The carrier should had follow instructions which is clear to read. Sincerely, **********************
Business Response
Date: 01/18/2023
Hello Ms *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the order #***-7694131-1725060.

The information shared by our specialist team is correct.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See ************************************************************************************ for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Abhishek
Amazon.com
***********************************
Customer Answer
Date: 02/01/2023
I was unaware i received three messages as I was sick. I read the messages and I dont agree with the ********. The website in the condition of use regarding Risk of loss with shipping contract. In the years I have been an amazon prime customer this is new. This is not on the ****************** policy when I first read the terms and conditions. My package was stolen and for them to state that upon delivering any package to a customer and leaving it on the front door is not acceptable. If they knock and No one is home the carrier should follow the instructions left for them on the door! My sign is an 8x10 sign in both English and spanish. Leaving packages on the door is not RISK of Loss. It is Risk of packages not being left in a secure location as stated in their website. Packages were stolen. Why should I as a value customer for years take a risk of not being refunded for those items and never received.

at this point I am seeking refund for stolen Items

Best **********************
Initial Complaint
Date:01/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A few days after Christmas, a pair of ****** Earbuds I bought through Amazon for my son as a Christmas present broke. We contacted ****** who said that their warranty doesn't apply because it was sold through a 3rd party and to try contacting Amazon. We did on the 29th of Dec. and they kindly offered to replace the item. We were thrilled. We packed up the broken set in original box and sent it back the next day. Jan. 15 I get an email from Amazon stating I sent back the wrong item (I certainly, did not) and that it was being disposed of and that if it wasn't returned by the 31st, I would be charged again, and failure to follow their return policies could get me banned from Amazon. I got on a chat with someone who said my complaint would be sent to customer service. Less than an hour later, I get another email saying they received the wrong item and can't send it back. A call to customer service had me talking to 2 different reps and told there was nothing they could do. The 2nd rep said it shows it was received but the serial # didn't match the item to be sent back. When I asked what they claim I sent back she said she does not have that information and there was nothing they could do. So now, I'm left to wait for them to charge me for the replacement and then try to get it back and hope that Amazon doesn't ban me Never mind the fact that I'm being accused of defrauding Amazon without a shred of proof. I wonder how many 100s of people this is happening to. How convenient that they claim Customers send back the wrong item, but they disposed of it and have no proof that it actually was the wrong item. How much is money Amazon making off people who just don't have the will to fight it.
Business Response
Date: 01/19/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience caused to you with regards to order#***-6968645-9646622.

It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

It appears we received the item with different serial number instead of the correct one in your return of order #***-6968645-9646622.

We're happy to accept the return of the correct item at your earliest convenience. We aren't able to process a refund until we receive and process the correct merchandise.

If you'd like to create a new return label you can do so on the order detail page in 'Your Orders.'

****************************************************************************************

The return window for Pixel Buds Pro - Charcoal expires on January 31, 2023.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in these regards.
Regards,
*********
Customer Answer
Date: 01/19/2023

Complaint: 18824478

I am rejecting this response because: I did not send the wrong item! I did put it in a larger box, along with the necessary bar code, for shipping as the label for return was larger than the item itself, so I wonder if they even opened the box. If I am charged for this item, I will not only fight the charge through my bank and credit card company, but I will cancel my Amazon account. I have also sent an email to ************** program Marketplace as it seems rather sketchy to me that they can just say that they received the wrong item without any proof.

Sincerely,

*********************************
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im being told that I cannot return a product that was damaged in shipment, due to them giving me a partial refund for it. I am well within the return timeframe. This needs addressed immediately. we are talking hundreds of dollars here.
Business Response
Date: 01/18/2023
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the account under this email address.

Unfortunately I'm unable to determine the exact order number you are referring to as there is no recent orders on this account.

We request you to provide us the order number so that we can review the issue and assist you further.

In case the order is placed in an account under a different email address then I request you to write to us from that email address using the exact same subject line.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
***********************************
Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My step dad *********************** had his Amazon accounts closed due to misuse. We share the same address however I am not responsible for his accounts. Amazon closed my account for being linked with his. My account had nothing to do with his other than same address, however my address has B in it as its a suite. I find it hugely unfair that because of someone elses actions, that my account is also closed. I am 19 and would very much appreciate having my account back. I several times contacted **************************** however the responses were pre generated and did not address the issue.
Business Response
Date: 01/28/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 28th January 2023.

Sincerely,

********
Amazon.com
Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started selling on Amazon in July last year and by August my account was deactivated due to "Section 3 Violation" which was a drop shipping violation and was told the money being held in my account which is $37, ****** for 90 days. My account was deactivate August 21st, 2022. It is now January 17th and I have still not received my money. Amazon disbursement team sent me an email scheduling a virtual ID meeting on January 11th at 10a est. I was on the call and waiting from 10-11:30a and no one every got on the call. I was sent an email a day later asking to reschedule the meeting and pick some days but I have no received an refund or communication. I have sent all items requested by the disbursement team and I am now being ignored. It has now been 149 days and I have not received my money. This has caused me financial hardship and I am currently facing loosing everything because Amazon is refusing to pay me the money that is mine. I have proof that no one ever got on the call and emails showing the dates I have reached on as well as phone calls.
Business Response
Date: 01/22/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Regards,
Merchant Credit Team amazon.com
Customer Answer
Date: 03/10/2023

Complaint: 18824553

I am rejecting this response because:

My name is *************************. I have a closed complaint against Amazon that I would like reopened. Amazon has not communicated with me or released the 35K in funds they have held for over six months since August 25th, 2022. I filled this complaint on January 22nd, and it is now March, and NO ONE from Amazon has emailed, called, or texted me to follow up.

This is causing me financial stress, and I need the funds released asap. When the last complaint was filed, Amazon said they would be in touch with me in 7 business days, and I have not heard or received anything from them.

If this isn't resolved, I will be forced to hire an attorney.

Thank you for your time and handling reopening this case.

****************************

Business Response
Date: 03/15/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Merchant Credit Team Amazon.com
Business Response
Date: 03/20/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Merchant Credit Team Amazon.com
Business Response
Date: 03/25/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Thanks,
Amazon
Business Response
Date: 03/30/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Business Response
Date: 04/04/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Merchant Credit Team Amazon.com
Business Response
Date: 04/14/2023
Hello *************************,

Funds for the amount of USD 34763.65 were transferred to your bank account ending in 543 on 2023-04-11. They should arrive within 10 business days.

We're here to help.
If you have any questions, or if after 10 business days the funds have not been transferred to your account, please contact us at ***************************************.

You can view your account performance by going to "Account Health":
*********************************************************************************
You can also select "Account Health" on the home screen of the "Amazon Seller" app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the iOS App:
***********************************************************************
-- Download the Android App:
********************************************************************************************************

Thank you,
Payments Specialist
Amazon.com
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have used my card and gift cards to purchase things through my amazon account, yesterday it was put on temporary hold due to "suspicious behavior". I proved and sent all things asked of me by them, gift card receipts, credit card, gift card itself, and they sent me an email earlier in the morning saying that due to further details, they need to close my account. I already had money inside that amazon account through the gift card I bought yet now I can't get my money back because they close my account???
Business Response
Date: 01/27/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on December 17th, 2022.

Sincerely,
Amazon.com
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are 2 issues---1) ECHO NOT WORKING---I am writing you guys because I am exasperated and getting very frustrated about the issue with the Echo that was supposed to be free but now is not working due to you guys disabling it. Back on May 27, 2022, I received an Amazon email (see below) saying that you guys will be discontinuing the Cloud Cam. In exchange you will be giving me a Blink and an Echo. However, I got the Blink camera code (after calling several times by the way) but not the Echo. The ** rep told me to buy it and then he will refund it once I received it. Again after several calls to various reps which were either rude, ignorant or just plain #$#* and would hanged up on me. A rep in early Jan though refunded me the Echo. The problem did not end there though. I gifted my Echo to my ************************. Now, as embarrassing as it was to me, he told me it's not working that it was disabled by Amazon (due to being refunded). What the h*** is this---I was told that I would be given a free Echo. Since it did not arrive, was told to purchase and will be refunded once received. And now having done all that, the Echo is disabled. WTF is this.Please do the needful and ENABLE the Echo again as its embarrassing that a gift is not working for my friend.Here is the receipt ORDER # ***-3224240-9779468 Attached is the pictures of the ** of the Echo.2) UNABLE TO RETURN THE AMAZON BOX SPRINGS DUE to amount being Zero because the 1st one got lost and package not received. ORDER # ***-5878204-4322636 amount we paid $160.18 This is the problem. We ordered this last Dec 2 and it got lost and we did not get the package. When we called they put a replacement. We got that one, however, we assembled it and its not good as its sagging still. Basically defective and different from website description. Now, since we got the replacement, it shows "zero" amount. We tried calling the phone number and again, no help was given.
Business Response
Date: 01/18/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Echo device and the return. I'm sorry for the inconvenience caused.

1. I've escalated the issue and got the ECHO re-activated for you. I request you to please restart the device, connect it to internet and login to Amazon account to be able to use it.

2. I've created a return for you on the mattress order using *** drop off label. Upon we receiving the item and processing the same, a refund of $160.18 will be issued to your original payment method.

I've also reported these issues to our team to ensure this is checked and does not happen again. I hope this helps.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:01/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***************************** owner of The Buyers Lot store, I ask for your help since I don't know who else to approach I have only gotten automatic and almost instantaneous responses from Amazon when I have wanted answers since my store had no transactions for a long time and was deactivated for no reason on July 18, 2022.I ask you to help me intervene as the reason my store was without transactions is that I was in the process of transitioning to an Amazon model that would improve my business practices much more, I have a lot of work and money invested there. the evidence and explanation are in the attached document below. PLEASE READ MY CASE!
Business Response
Date: 01/18/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their seller account on our site. We took this action because an investigation of their account indicated that the customers seller account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 11/3/2022.

Sincerely,

Amazon.com
Initial Complaint
Date:01/17/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order 111-9525188-9800228 had two items in it which were the ********* doubleshot and the gillete fusion razors. The ********* doubleshot cost $28 and the gillete was $18.19. I placed the order on 01/10/23 and it was marked as delivered on 01/13/23. I never received this order but when I contacted customer service I was told to wait 3 days to see if it shows up which I did, but it still never showed up. I was only issued a refund for the ********* doubleshot for $28. I am still owed $18.19 for the gillete razors as both items were under the same exact order and tracking information which I didnt get? **************** claims they cant issue me a refund for the gillete razors because its marked as delivered, but they can only issue me a refund for the ********* doubleshot even though it was in the same exact order? This is ridiculous customer service and unreasonable explanation. I need my refund of $18.19 immediately this is outrageous I have to jump through hoops just to get a resolution
Business Response
Date: 01/18/2023
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and escalated the issue to the concerned department.

After reviewing they've issued a refund of $18.19 to the original payment method on Wednesday, January 18, 2023.

Refunds typically gets processed within 3-5 business days from the issue date.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
amazon.com
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Amazon customer support dozens of times through chat and even phone call and keep getting automated responses denying me a rightful refund. I have returned an item back on 11/3/2022 and have receipt proof of drop off of return at Amazon Hub Counter+ located in a Whole Foods. I returned the item directly back to Amazon and the item is deemed not returned to return center. Email responses ask me to contact return carrier and to wait 60 days. It has been well over 60 days. Return carrier is literally them. I have since been charged again for the item. Automated email responses insist they have not received the item so cannot refund or assist any further. I have literally returned the item and am now charged for it. Order #***-7418272-1471405 Item-Cotopaxi ******* Reusable Tote
Business Response
Date: 01/18/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the retro charge on the returned item.

I've checked on it and I can see we have received only one item in the package that was returned to Whole Food. The return was initiated for the following 2 items.

1 x Cotopaxi Del Dia Bataan 3L F**** Pack - Del Dia 3L One of A Kind!
1 x Cotopaxi ******* Reusable Tote - Del Dia One of A Kind!

We have received 1 x Cotopaxi Del Dia Bataan 3L F**** Pack - Del Dia 3L One of A Kind! at our return center and processed the same however the other item was not received hence you are charged again for that missing return (as it was refunded in advance).

We are unable to refund that item until we receive it back. Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/18/2023

Complaint: 18823934

I am rejecting this response because:
I have returned the item and saw with my own two eyes that the item was scanned in with a label attached by the employee. Now the item is missing at the fault of your employees and you are charging me for the item that I dont have. I have receipt proof that each item was scanned in individually, and not through a return label on a box. The items were returned directly to an Amazon Hub Counter. No box or label needed. I dont understand why i have to argue about your own companys procedures. If the item wasnt presented, the employee would not have been able to scan it in for return. Something went wrong in the hands of your employees. Imagine I purchased an expensive item and returned it and you claim to not have received it, you would just charge me like this and Ill pay thousands of dollars on something I no longer have? Wow Amazon.
Sincerely,

*********************
Customer Answer
Date: 01/30/2023
Attached are the email receipts for
1) return method- 11/3/22 My selected return method was Whole Foods Market. This choice allows only no box or label returns, which means no shipping box or shipping label was used to pack the items. They pack and ship the items back for you and I just brought the items themselves to return. The employees attached a return label to EACH individual item and scanned them in for return.
2) return drop off confirmation- Email receipt that was sent to me after items were dropped off and scanned in same day on 11/3/22.
Conclusion: Amazon clearly knows how their return processes work. They claim one of the items I returned in this order has not arrived in their warehouse therefore they cannot assist further and have charged me for the item that I clearly already returned. I dropped off the items for their employees to ship back, so either the item was never sent back by the employees or it got lost in transit back to their warehouse. Theres no way I would know what happened after drop off and shouldnt be charged if they lost the item. The item they charged was Cotopaxi ******* Reusable Tote for $23.90.
Business Response
Date: 02/09/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about the credit card dispute you filed on Order 111-7418272-1471405.

To correct this problem, we have asked your card issuer to close the dispute in your favor.

You should have received a refund of USD ***** on your credit card .

We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact your card issuer.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****

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