Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,251 total complaints in the last 3 years.
21,757 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am unable to access my Amazon account and my ********************** membership. My account was hacked and after 5 phone calls I have received no help from Amazon to clear up my account, access my privileges with Prime membership, get my subscription purchases, my video purchases. The only resolution Amazon has offered was opening a new account forfeiting my ********************** membership , subscriptions and video purchases.
Initial Complaint
Date:06/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau, I am writing this letter to formally register a complaint against Amazon regarding the retention of our funds and the deactivation of my Amazon seller account, ******************* (with Merchant ID: ***************. Recently, I received an email from Amazon notifying me of the deactivation of my seller account due to a violation of their Seller Policies and Seller Code of Conduct. In response, I promptly appealed and provided relevant documentation to demonstrate that our business fully adheres to Amazon's policies.Specifically, I addressed the Drop Shipping violation mentioned in their notification, and presented a comprehensive plan of action and resolving the associated issues highlighted in subsequent emails. Furthermore, I took immediate measures to rectify the problem with my seller account and successfully resolved the linkage issues, which I believe were caused by an incorrect connection within my account. I have included copies of the records that clearly demonstrate our compliance with Amazon policies.Unfortunately, the matter remains unresolved, and a significant sum of money is still being withheld by Amazon. According to their policy, these funds can be released after a 90-day period from the date of deactivation. To emphasize our adherence to Amazon's requirements, I have diligently sent numerous appeals, order IDs, screenshots, and sales trackers. Additionally, I have provided all the necessary personal information to expedite the release of our funds, but we have yet to receive a response.Therefore, I kindly request your assistance in bringing this matter to the attention of Amazon and achieving a resolution. Your support in resolving this issue would be greatly appreciated.Thank you for your anticipated assistance, and I eagerly await a prompt resolution of this matter.Sincerely, *******************
Business Response
Date: 06/25/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from
the seller via email on 06/25/2023.
Thanks, Amazon.com Seller
Performance
Initial Complaint
Date:06/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am *********************. I am operating an Amazon Seller account but last 6 August 2022 it got deactivated due to policy violation on Seller Policy and Seller Code of Conduct and Dropshipping Policy.I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account. We are operating and using a dropshipping model on our business, as per Amazon policies and guidelines, this is deemed acceptable as long as we can guarantee that only our name is identified on all our items, unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension on Seller Policy and Seller Code of Conduct and Dropshipping Policy. We are proactively sending our appeals to help reactivate our account and improve our store operations. From the start of my business, my team and I can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. We are asking your office to help us negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business to reach out to Amazon and persuade them to give us another chance to be part of the Amazon marketplace again. Thank you for the time to read my request!
Business Response
Date: 06/24/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from
the seller via email on 06/24/2023.
Thanks, Amazon.com Seller
Performance
Initial Complaint
Date:06/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Tuesday, June 20, 2023 I received a dress that have attached underwear from Amazon. I noticed that the dress have bodily fluids on the inside of the attached underwear. It looks like dried blood. I am traumatized that Amazon sold dirty used clothes and exposed me to bodily fluids. I can not stop thinking about it and I have researched several diseases that I could possibly be exposed to. My stomach has been hurting since then.
Business Response
Date: 06/24/2023
Hello ***,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to locate the order you are referring to.

Please share the order number with us, so that we can review the order assist you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/27/2023
The order number is 111-4343683-6926615
Business Response
Date: 07/20/2023
Hello ***,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter. I've shared your feedback with them.

I'm sorry to hear about the trouble you've been through with this order. Upon checking I see that a total refund of $69.01 was issued to the original payment method already.

Also as a gesture of apology, we would like to offer a gift card of $35.00 to your account from our end. If you would like to accept the gift card, please let us know we will process it right away.

In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.

We highly appreciate your patience and understanding in this regard! We look forward to a seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:06/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am the primary owner of the Amazon seller account **** RETAIL LLC, and I would like to lodge a complaint against Amazon for the deactivation of my account without addressing the multiple appeals I have submitted in an attempt to reinstate it.Upon receiving an email from Amazon notifying me about the deactivation of my seller account, which was attributed to violations of Amazon's Seller Policies, Seller Code of Conduct, and Drop Shipping guidelines, I promptly submitted an appeal along with supporting documentation to demonstrate my compliance with Amazon's policies. I provided a comprehensive plan of action to rectify the drop shipping violation, backed by evidence of deliveries and images of the packages sent to our ******************************** responded by indicating that they were still evaluating my account and assured me of notifying me once the assessment was concluded. Despite maintaining regular communication with Amazon throughout the appeal process, my efforts proved futile. I diligently adhered to their requirements, meticulously reviewing and submitting my action plan to showcase my compliance with Amazon's Seller Policies. Nevertheless, Amazon consistently rejected all my appeals without offering any feedback.Therefore, I am filing this complaint to seek your assistance in capturing Amazon's attention and urging them to review and assess my appeal, with the ultimate goal of reinstating my account. I eagerly anticipate a favorable response from you regarding this matter. Thank you for your assistance in resolving this issue. Please do not hesitate to reach out to me if you have any inquiries.Best regards,**** Retail LLC
Business Response
Date: 06/25/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from
the seller via email on 06/25/2023.
Thanks, Amazon.com Seller
Performance
Customer Answer
Date: 06/28/2023

Complaint: 20224787

I am rejecting this response because: due to the following explanations: we have previously sent multiple appeals and clarifications regarding the violation that took place. Furthermore, we have provided comprehensive details that resulted in the deactivation of our account. We quickly corrected our actions and clearly conveyed the measures we took in our appeals. Additionally, we highlighted our commitment to shifting our entire business to FBA (Fulfillment by Amazon). I genuinely wish for them to prioritize and carefully evaluate the situation.

Sincerely,

*****************************
Business Response
Date: 06/29/2023
Hello,

We received your submission but do not have enough information to reactivate your account.

Why did I receive this message?

You have not sent ** sufficient information that we previously requested from you to address our concerns with your account. For confidentiality reasons, we do not provide details about our investigation methods.

What happens now?

We will continue to keep your Amazon seller account deactivated to prevent harm to our customers, other selling partners, and our store. We will not consider your submission if your request does not provide evidence that you will no longer pose a risk.

You can learn more about your account health in the Performance section of Seller Central (****************************************************************************).

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to ***************************************.

Thank you,
Amazon.com
Customer Answer
Date: 07/03/2023

Complaint: 20224787

I am rejecting this response because: we have previously sent multiple appeals and explanations regarding the violation that took place. Furthermore, we have provided comprehensive details that resulted in the deactivation of our account. We took immediate steps to correct our actions and clearly communicated these measures in our appeals. Additionally, we emphasized the fact that we are in the process of shifting our entire business to FBA (Fulfillment by Amazon). I genuinely wish for them to prioritize and thoroughly evaluate the situation.

Sincerely,

*****************************
Initial Complaint
Date:06/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying again and again to restore my account; so that I can start my business my account has been closed due to verification error. What things I will take care of and work on my account in future I have mentioned all the details inside this appeal if you want you can read it step by step I have mentioned everything.I recognize my errors since I now understand how critically Amazon considers policy interactions.To conceal the errors I made and my fortitude to prevent them from happening again.I have created a inclusive plan of action in which I am mentioning specific facts along with the specifics and the time table of the occurrences.It is and never will be our intention to hurt our mutual customer by delivering subpar products or ********************. We have taken the following actions to correct this issue and ensure it never reoccurs.
Business Response
Date: 06/25/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from
the seller via email on 06/25/2023.
Thanks, Amazon.com Seller
Performance
Initial Complaint
Date:06/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER #***-6387095-7374627 - AUGUST/9/2022 - AMAZON.COM - LAPTOP ****** $576.08 My laptop is getting hot and the screen black. When I went to get manufacture ****** assistance, they said the warrant was expired because it started on 8/27/2021, before my purchase. I bought a computer with 12 months manufacture warrant.Amazon is selling products without conference or control and now they have to take responsability. They said to contact seller all my invoice appear only Amazon.
Business Response
Date: 06/24/2023
Hello,
the seller instructed buyer to raise a return request on 6/18/23 to send the item back to the seller for resolution.
Initial Complaint
Date:06/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order 702-0178476-0492278 Amazon decided to refund a buyer on an order which states that the order was received.Amazon decided to refund the buyer 2 amounts:$85.05 and $35.05 = $120.10 In only originally received from amazon $85.05 + $19.95 = $105.00 So where did the extra $15.10 come from that you decided to refund additionally to the buyer?That $15.10 is the taxes that Amazon keeps , so why should I refund the buyer the $15.10 taxes?Amazon is committing Fraud by keeping all taxes and making me refund the taxes out of my own pocket.
Business Response
Date: 06/25/2023
Hello,
We have reviewed all available information and determined that the Seller has not provided sufficient evidence to prove delivery. Hence, we have decided to retain the original decision and responded accordingly on: 06/25/2023 07:20 PDT
We are unable to provide more information on our investigation methods.

Sincerely,

Customer Answer
Date: 06/25/2023

Complaint: 20224626

I am rejecting this response because:

Did you read my complaint???

This is not about a delivery, this is about the $15.10 taxes you refunded the buyer from my pay. Amazon had collected the taxes and kept the taxes during the original transaction... why did you refund the buyer the taxes from my own payroll??

Sincerely,

*********************************
Business Response
Date: 06/28/2023
The amount of CA$115.90 ($87.47 USD) was the total charged to the buyer, so that is what was refunded (taxes included).
Customer Answer
Date: 06/30/2023

Complaint: 20224626

I am rejecting this response because:

Amazon is wrong on this because Amazon calculates, collects, and remits tax on sales made by merchants shipped to customers.

When Amazon processed the return, Amazon stole an extra $15.10 from my payroll and claimed that it's for taxes when Amazon had collected that money from the original transation.

I will ensure this case is exposed on ************ to let sellers know that Amazon steals the taxes on returned transaction when Amazon had already collected and deducted the taxes off from the original sale.

Sincerely,

*********************************
Initial Complaint
Date:06/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered something from Amazon May 20th, and my order never came. June 3rd I was told to initiate refund. The seller refused the refund even though I dont have the order. Amazon did an a to z claim which the seller denied three times. The claim was denied after shipping receipts show the item was returned to the seller already. Every time I call they say not to worry Ill get my money back. I dont have the refund yet and they say the same thing every time. They are not assisting with getting my money back ($272) they just keep saying the same thing. I spoke with a resolution team and escalation team but the person I just spoke with says they dont have a resolution or escalation team. I asked to be transferred and they refuse. I just want my money back as they have proof that I didnt get the order. They tell me not to contact the seller.
Business Response
Date: 07/05/2023
Hello,
We have closed buyer's claim because the tracking information for this order ID ******************* shows that the shipment has been delivered with buyer's signature confirmation. For help finding buyer's package, we recommend that buyer contact the carrier.
Sincerely,
Amazon

Customer Answer
Date: 07/05/2023

Complaint: 20224519

I am rejecting this response because:
This is false information. I chatted with Amazon regarding this in beginning of JUNE and they were able to trace back this information to prove it was false. The seller sent Amazon a picture of a signature (not mine, and not at my address) and the Amazon representative stated it was odd because a signature wasnt even required for package. It was a red flag according to Amazon. Additionally, the tracking information provided by the seller was inaccurate and not the carrier that Amazon used. Also, the seller wouldnt have been the one with that information, it would have been sent to amazon internally. I sent several screenshots of interactions between Amazon and myself. If anyone actually views them you can see where amazon representative stated that to the seller. The shipping was traced back as sent back to the seller. The seller wants more information from me to do the refund and Amazon tells me not to discuss it with seller outside of Amazon. Its listed with Amazon to notify them if sellers try to have customers contact outside of Amazon. Every time I call or text they dont fully read these things, if they did they wouldnt waste so much of my time. The fact is the seller got the package back and neither one has refunded my money for something I NEVER RECEIVED AND I WANT MY MONEY BACK. This was a considerable amount and its criminal the way they act when this type of thing happens. It has taken way to much of my time to try to solve this. This is what they do, and the reason why most people just let it go. I have all the documentation that shows every interaction with Amazon. They might want to go back and reread all of it before providing false information time and time again.

Sincerely,

**********************************************
Business Response
Date: 07/15/2023
Hello,
We have decided to reverse our original decision and ***** the claim in buyer's favor. On this order, buyer has now received a total refund of $272.00 back to original payment method.
Thank you
Amazon
Customer Answer
Date: 07/21/2023

Complaint: 20224519

I am rejecting this response because: I spent hours for many different days trying to resolve this issue. It was time consuming, and some representatives were extremely rude for no reason. They finally refunded my money a few days ago, but they did not issue the promotional balance they said they would. That is also in the screenshots I previously sent. When I spoke to Amazon the other day they said it would appear as a promotional balance which is why I didnt see it. I had called in because money was refunded to my card in different increments and I wanted to see what was going on. They are the ones who brought up a promotional balance, not me. The least they could do is honor it.

Sincerely,

**********************************************
Business Response
Date: 08/27/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

There were two refunds $17.00 $272.85 issued on the order on Saturday, July 15, 2023. I hope the issue is already resolved.

I would request you to please provide the date and screenshot of the promotional certificate promised so that I can look into this further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:06/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon enlisted me in an "Amazon Music" subscription because someone else used my alexa ****** to listen to a song. They never notified my account via email/text/phone that this subscription was enabled. I never received a receipt for any monthly transactions from November 2021 through June of 2023. The only reason I noticed was due to the tranaction notification from my bank. When I contacted them, they refunded one year of fees. However, they refused to refund any fees before July of 2022, even though I have never once used this service since I allegedly enrolled in it. I am requesting a full refund of all recurring fees for this service, as I have never used it.
Business Response
Date: 06/28/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your account and understand you're wanting to receive additional refunds for your Amazon Music Subscription.

While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our **************** Team on June 20 is correct.

As a one time exception, we have issued a refund of 12 months for the Amazon Music Subscription. We are not able to issue any additional refunds for this subscription.

To view and manage digital subscriptions you've purchased with Amazon, go to Your Digital Subscriptions in Your Account: **************************************************************

Thanks for choosing Amazon!

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 06/29/2023

Complaint: 20224255

I am rejecting this response because:
As stated in my initial e-mail, I never once used this service and I was never provided with regular receipts for each monthly charge. Amazon provides receipts for all other purchases, yet somehow cannot provide receipts for recurring charges which can become very costly over time. Due to this, I can not accept Amazon's partial refund.
Sincerely,

*************************

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