Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a toilet seat from Amazon on May 1st, 2023, it finally arrive on May 8th, 2023.I installed the item and the aspect was really bad, it feel unnatural, tall, and uncomfortable to use. So I start the process to return it.Amazon creates the documentation needed to start the process. In which no just give me the sticker to put in the package but also says a time frame in which the item must be despatched.The time limit to start the return process was on June 16 as it showed in the documentation attached to this claim.I deliver the item to the *** store on June 14, before June 16 as instructed by Amazon.The Seller receives the item and just refuses to pay, and Amazon gives me, the customer, no support of any *************************** approve the return, and they give me a time frame which I respect, I sent the item before that time, but now the seller keeps the item and keeps the money and I have no help, no support, nothing.I must ended up with something. For what do I pay for? or you refund the money or you return the product. It is illegal to keep both.

  Business Response

  Date: 06/25/2023

  Hello,

  We have reviewed the issue filed for Order ID ******************* and noticed that the A to Z Guarantee Claim was denied because buyer did not return the item within ****************************************** label from the seller.

  In summary, we are unable to issue a refund to the Buyer as the return guidelines were not met for this order, by ******

  Sincerely,

  Amazon.com

  Customer Answer

  Date: 06/25/2023

   
  Complaint: 20226288
  
  I am rejecting this response because: Amazon is not reviewing the attachments in this case, the Buyer follow the instructions provided by AMAZON, and read on top of the "Online Return ******" document, Amazon is stating there "All items must be sent by Jun 16, 2023". Now read the date on which *** receive the item, Jun 14, 2023. I did everything on my part. It is illegal for me to end up without the item and without the money. I MUST have one of both. Period.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The seller account named SteelBox, owned by me, ***********, was mistakenly deactivated by Amazon due to the system linking it to other seller accounts which were deactivated. I contacted Amazon Support via phone, and a representative provided me with the following storefronts information for the associated accounts: 1) *********************************** 3; 2) UPRENEUR; 3) Dzobko20; 4) Driss Ez-Zire; 5) VITALII FEDORISHCHEV.My team and I conducted a thorough investigation and discovered that the Virtual Assistant (*******************), who provided me with the services, also served the owners of the seller accounts mentioned above. Unfortunately, due to privacy policy considerations, the Virtual Assistant (*******************) refused to provide the contact information of the owners of the associated seller accounts. Therefore, I cannot and is not obligated to assist in reactivating a seller accounts with that I have never had any business. I found that the Virtual Assistant (*******************) logged into my seller account, SteelBox, and the seller accounts of other clients from the same IP address and email of user permission. As a result, **********************'s system mistakenly concluded that I owned the seller accounts mentioned above. However, this is an erroneous statement. To support my claims, I have attached the following supporting documentation: 1. Virtual Assistant Services Agreement; 2. Notice of Termination; 3. Affidavit;4. Invoice for Virtual Assistant Services.Please also review the Plan of Action to get more information regarding the erroneous deactivation of my account and steps I implemented. So, I request the reactivation of the seller account named SteelBox, as its deactivation was in error.

  Business Response

  Date: 06/27/2023

  Hello,

  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on June 27 2023. 

  Thanks, Amazon.com Seller Performance

• Initial Complaint

  Date:06/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************. I have an Amazon seller account which I operated until it got deactivated last 12 June 2022. Since I started the store, I have made sure that I always aligned with the Amazon Marketplace policy guidelines, and that my team is always compliant with every business protocol that we constructed to guarantee that we always give our customers first-rate products and services. I want to give you an overview of the status of my account so you can properly understand my situation and help me with my dispute.My account got deactivated after being linked to another seller account and consistently sending appeals to prove that we are not related to this seller account. My store has individual entities, documentation, and management.We are asking your good office to help us amend our ties with Amazon and help us persuade them to recover our account. My team constructed a measure that will guarantee full compliance with ALL of Amazons policies and guidelines and prevent future violations.I do hope that you can help us in this matter because I only sell on the Amazon Marketplace platform and this is my only source of income, which is why I really want to recover this account. Moving forward, I will make sure to carefully check ALL the information pertaining to my seller account handling. Thank you for the time you spent reading my request, and I do hope that you will assist my business to persuade Amazon to reactivate my seller account.

  Business Response

  Date: 06/25/2023

  Hello, 

  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on June 25 2023. 

  Thanks, Amazon.com Seller Performance

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased order #***-0302139-1896279 via the Amazon app on 04/06/23 for a total of $75.74 Upon receiving the order I was disappointed with the quality and returned said order and received my refund on 05/02/23 when the order arrived at the designated return location. I was then charged charged for the same order once again on 05/09/23 even though it was returned.I reached out to Amazon customer service regarding this issue and requested a refund due to being charged for an order I do not even have. Spoke with representative ****************** on 05/27/23 who looked into it but could not do anything on their end and advised I would need to escalate the matter myself and contact their billing specialists at email address charge-*********************************** I contacted the ******** specialists that same day and received a response from ************** on 05/30/23 apologizing for the error on their part as they realized they mistakenly charged me for that order. Amazon accepted full responsibility for the mistake on their part and promised to refund me within 10 business from 05/30/23. Fast forward to 06/21/23 I have yet to receive the refund, contacted my bank and was advised there is nothing pertaining to my refund. Reached out to Amazon again and was advised they refunded me already on 05/02/23 and have yet to respond to my requests for communication as this is incorrect and I was re-charged for the same order days following and have yet to receive a refund for that charge. To make matters worse Amazon cut off my account access intermittently these past months when I have been paying for access to this account for years. Causing many issues to arise. I am still waiting for communication and refund from Amazon for all of this.

  Business Response

  Date: 06/25/2023

  Hello Ginmber,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I apologies for all the inconvenience caused on your account and Order.

  Upon reviewing, I can confirm that the refund has been issued on Tuesday, May 2, 2023 and Retrocharged on Tuesday, May 9, 2023 for the amount $75.74
  
  Post that, the amount has been refunded into 3 transactions back to your account (card ending with 52). Please review to the **Mail sent from our end on Tuesday, May 30, 2023
  
  Goodwill Refund: $45.00
  Goodwill Refund: $14.50
  Goodwill Refund: $16.24
  Total refund amount: $75.74
  
  Hence, there is no pending refund from our end. We request you to please reach out to your bank to review transactions on May 30, 2023 for the refund amounts.
  
  Further, I do not see a hold on your account and ********************** membership has been used each months in this Year.
  Unfortunately, we do not have the option to refund in this case.
  
  We request your patience and understanding in this case. 
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am *********************************** Boina. I have an Amazon Seller account which I started last October 2021. I have been operating and selling at Amazon Marketplace for only seven (7) months until Amazon suspended my account last 7 May 2022. I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account. We are operating and using a dropshipping model on our business, as per Amazon policies and guidelines, this is deemed acceptable as long as we can guarantee that only our name is identified on all our items, unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension on Seller Policy and Seller Code of Conduct and Dropshipping Policy. We are proactively sending our appeals to help reactivate our account and improve our store operations. From the start of my business, my team and I can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. We are asking your office to help us negotiate with Amazon to reactivate our account to continue selling on the platform because this is my only way of generating income. I hope that you can back up my business to reach out to Amazon and persuade them to give us another chance to be part of the Amazon marketplace again. Thank you for the time to read my request!

  Business Response

  Date: 06/25/2023

  Hello,
  
  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on 6/25/2023.
  
  Thanks,
  Amazon.com Seller Performance
  
  

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Amazon to pay my bill and somehow Amazon switch me overto who I thought was a tech but it was cashapp

  Business Response

  Date: 06/25/2023

  Hello ********,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry, but I wasn't able to determine exactly what kind of help you need from the complaint. 
  
  Most questions are answered in Your Account ( *******************************************) or in our Help pages ( ***********************************).
  
  To contact us, visit ********************************************************** and follow the prompts.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com.
  *****************************

• Initial Complaint

  Date:06/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER # ***-1064522-2906624 was seriously delayed. The promised delivery date was Jun 11, 2023. Amazon does not ship the order as promised. I contacted customer service, and initially I was told to wait for a few days and the item will be delivered. then it did not happen. Then I contacted again after a week and told it would arrive by friday. And it didn't.I paid for the order with credits that cannot be refunded if the order is cancelled. Plus I got the item at a good price. Thus I wouldn't accept the cancel the order and reorder approach. My preferred solution is still for amazon to ship out the order asap. If not possible, I request 25% of the order amount of credit issued to me plus the amount of credits used in the order, total around $85.

  Business Response

  Date: 06/27/2023

  Hello Tianci,
  
  I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry to know that you have not received the order.
  
  Upon reviewing, the order ending with ****. I do see that the item you placed is not available with the Amazon fulfillment center currently hence the package has not been shipped yet.
  
  If you wish, you may wait for the package to be shipped where this order could be shipped once the item is back in stock with Amazon fulfillment center or you can cancel this order from your end. You will receive the credits back once you cancel the order before it ships.
  
  I also see that this item is available with the different sellers. I would also like to add that we will not have option to price match with different sellers or a different item as the item price vary time to time based on the sellers. We will also not be able to issue any compensation regarding this.
  
  If you need to cancel the order, visit Your Account (******************************************) and click the "Your Orders" button. As long as your order hasn't shipped yet, you can use the "Cancel Items" button to cancel an individual item or the whole order from there.
  
  Visit our Help pages for more information on canceling orders:
  
  *************************************************************************
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Sai babu
  Amazon.com
  ***********************************

  Customer Answer

  Date: 06/28/2023

   
  Complaint: 20226016
  
  I am rejecting this response because: the business fails to provide the requested compensation. The order's scheduled delivery date has passed by over 2 weeks and the business fails to notify the customer in good faith. The business did not try to resolve the issue in good faith.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my amazon account is ************************ there was gift card balance in the account Just few days ago, when login in they held my account and asked me to submit all my billing details to remove the held. I already submitted today and they still closed my account. And they void my gift card balance.supporting documents show that I live the place where the billing address said and I have the photos of all my credit card and debit card ,and I submitted my billing statements also.You will find that they closed my account for the reason I used an invalid credit card or gift card, it may be a mistake. You can see every details for each transaction recently.

  Business Response

  Date: 07/04/2023

  Hello,
  

  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  We notified the customer of this decision by email on 6/9.
  

  Sincerely,
  *********
  Amazon.com

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I have a big complaint with amazon HQ I had order a hard drive, it was a seagate harddrive Order Placed: May 12, 2023 Amazon.com order number: 114-3754445-5932258 Order Total: $43.28 ==============================OK so after placing an order with amazon, i didn't like the item so i return the item back to them after a full hassle with amazon transfering me back and forth for just an return and then a true agent finally help me to take back the item he just said only take it to *** Store which I did, on june 5th and it is now June 20th and I talk to them multiple times and I didn't receive no kinds of help they keep saying wait and wait and when i told them I've waited long enough like almost over 3 weeks now. and still my refund has not been here in my card yet and this never happen to me before I am highly upset they keep saying its apart of their new policy that i've never heard of nor anyone mention to me, that i indeed have to wait for a month which it's july 7th and they never mention it to me they said as soon they received the item they will refund me. So now i dont have my device nor my 43 dollars that i suppose to seeing in my account. they didn't fully give me an explanation on why i gotta wait so long. All i kept getting from these so called agents and constantly hung up on my face without no care. And they also said they don't care if I report them to the BBB as if they know ya'll wont do anything. I just hope that's not true cause i truly need yall help.. I just want to be compensated for my wait time and my refund back asap .

  Business Response

  Date: 06/28/2023

  Hello Parisa,
  
  I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
  
  I understand your concern regarding the order ending with 2258 that was returned.
  
  Upon reviewing, I do see that the tracking of the package is showing as delivered back to us on June 6th.
  
  I would like to tell you that generally, it will take up to 30 days for the return fulfillment center to review the item sent and provide any update regarding the refund for it.
  
  In this case I suggest you to wait till 7/6/2023. If you do not receive any update by then please do write back to us.
  
  I will also take the feedback regarding the inconvenience you had to face with the previous associates and forward it to our internal team.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Sai babu
  Amazon.com
  ***********************************

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone has my bank account information linked to there amazon account so they keep charging my account for the membership fee. And when I call to ask if they can get rid of my information they said that the customer has it set to where they can't access the information without approval. But they see it is my Information and that I have the proof it's charging me and not them. And they refuse to do anything. They say contact your bank. I do and they just reimburse me and close my debit and get a new one but then next money I have a new charge. My bank one give me a new account number and routing number. So I'm in a constant cycle.

  Business Response

  Date: 06/24/2023

  **********,
  
  
  I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 
  
  I've reviewed your complaint unfortunately I'm unable to locate your amazon account as no account info was shared. 
  
  We request you to write to us directly from the registered email address of your amazon account using the exact same subject-line. 
  
  Rest assured, once we receive the complete information we will address the issue as soon as possible. 
  
  We look forward to seeing you again soon. 
  
  
  Regards,
  
  Harasankar.M
  amazon.com

  Customer Answer

  Date: 07/01/2023

  I don't have an account with **********************. It is somewhere person using my banking information to pay for their Amazon account. 

  Business Response

  Date: 07/11/2023

  **********,
  
  I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 
  
  I've reviewed your complaint and I understand your concern in this matter. With the given information we are unable to locate any charge. 
  
  I recommend you dispute this charge directly with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued. 
  
  Your patience and understanding is appreciated. We look forward to seeing you again soon.
  
  
  Regards,
  
  Harasankar.M
  amazon.com
  *****************************************;

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20224887
  
  I am rejecting this response because: I've call multiple times and I've talked to someone saying they see these charges. I've very tired of the lies and run around at this point. 
  
  Sincerely,
  
  *****************