Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,248 total complaints in the last 3 years.
21,743 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dress, order number 112-2367706-3358614 on June 20, 2023 and it was marked delivered on the Amazon site/app on June 22, 2023. I never received my purchased item and never even got email confirmation that the item was delivered. On the Amazon site/app it shows a proof of delivery photo, but that is not my house in the photo and I have no clue whose house that is! I checked my front and back porch, plus went to some neighbors houses to see if the delivery was accidentally delivered to their home, but it was not.Last night I contacted Amazon via chat and was told that I was to be refunded for my item that I did not receive, and that was a lie. I have not been refunded, and now they are being unreasonable and not solving the problem by refunding me my money, even though I was told I was getting a full refund!I am extremely upset because I needed this dress for an event tomorrow, and now have to search last minute for another dress to wear. I'm also tired of constantly being deceived and lied to from Amazon customer service representatives and specialists. I want to be refunded for the item that was not delivered to my home!
Business Response
Date: 06/25/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive your order KOJOOIN Women Plus *********** Wrap Maxi Dress A Line Swing even though the tracking says as delivered.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that the refund of $33.63 has been issued to your original payment method on Friday, June 23, 2023. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Pratap
Customer Answer
Date: 06/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon failed to provide refunded on order ***************** when the wrong item was delivered even told me to uber to walk 10 miles to the nearest *** store to return the wrong book and failed to provide a refund after repeatedly asking. WOW total scam.
Business Response
Date: 06/25/2023
Hello,
the seller provided pre-paid return label that needs to be used to send back the wrong item and once the item is returned back to the seller a refund will be provided. Please utilize the pre-paid label.
Customer Answer
Date: 06/25/2023

Complaint: 20228361

I am rejecting this response because: I dont have a car to go and return it. It is not my fault that you sent the wrong item. Literally this is the first time I am hearing about that. Your rep last week told me it would be covered in Amazon *** coverage for it and promised it would be take care of. Every week it is a different story. I am sick of it.

Sincerely,

*************************
Initial Complaint
Date:06/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 14 I bought an alternator from Amazon. It cost $239.04. It was delivered on the 3/17. I paid a company to install it, $482.00. The part caught on fire. It burned the positive cable i the car and the alternator was defective. This was in April when this occurred. I contacted Amazon and they told me that it was past the 30 days on the part. They told me to contact the company, DB Electrical. DB Electrical said that Amazon had a one year warranty and they should return the money. DB Electrical called Amazon with me (three times) and Amazon refused.
Business Response
Date: 06/27/2023
Hello *******,

I'm Pratap from Amazon. com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the defective item DB Electrical 400- ***** Alternator for 3.7L NISSAN.

Upon checking, I see that the return window was expired. Unfortunately we will not able to send the replacement or issue the refund in this case.

I'd suggest you to please contact the manufacturer if the product is under warranty.

Thank you for your understanding.

Regards,
Pratap

Customer Answer
Date: 06/29/2023

Complaint: 20228182

I am rejecting this response because:
I have contacted D&B electrical they said that Amazon is responsible for that part for one year return money or return part please contact DMV also to verify my statements phone number ************ and they will explain to Amazon and the Better Business Bureau
Sincerely,

***************************
Initial Complaint
Date:06/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been an Amazon prime member for over 20 years today. My account was closed after being put on a temporary hold. I sent all my information to prove I was using my account and they still close my account. Surprisingly, they closed it right after I paid them for my Amazon prime membership for the month! Pay them for prime and dont even have access to my account!? I have been a prime member for over 20 years and they close my account and did not even give me a reason to why it was closed I called them and they said someone would be getting back to me and no one ever did I have paid for multiple TV shows and movies on my Amazon account paid for with my money and now I dont even have access to watching them!! Litterly have been a valued customer for over 20 years and this is how they treat someone! I did not do anything with my account to cause it to be closed. I would like to know why my account was closed, especially after being told on the phone from an Amazon representative that this would be fixed!
Business Response
Date: 07/06/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 07/06/2023

Complaint: 20228166

I am rejecting this response because: I think its completely ridiculous that your customer service people that I talk to on the phone about my account being closed. Both of them said they did not understand why my account was closed! They also lied and said somebody would contact me in 48 hours no one ever did I do not agree that I broke any rules! I also had tons of movies and TV shows that I paid for on my account that I have no access to now that is theft in my opinion I literally paid for these movies and TV shows, and you took them from me! Horrible way to treat an Amazon prime member, who supported your business for 20 years!

Sincerely,

*****************************
Initial Complaint
Date:06/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed two separate orders from Amazon orders 112-7974377-9077864 and 112-6877234-5477030 containing outdoor seat cushions. Sent them back and the other began to sag and shrink. Been tossed around to several agents before a manager spoke with me on the phone and advised I would be refunded for ALL the cushions from BOTH orders and would receive a refund within 10 business days. Now I called back to chase my refund and once again tossed around to 3 agents one of which said there is no record of this! I want my refund for my orders !! What a sham
Business Response
Date: 06/25/2023
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned items from the Order ID: ************************************ and Order ID: *******************.

I apologize for the inconvenience that you have experienced in this case.

Upon checking I see that the refund of $174.66 was processed on Wednesday, May 31, 2023 and $175.38 was processed on Sunday, June 4, *********************************************************************** most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/28/2023

Complaint: 20227730

I am rejecting this response because:

An Amazon manager confirmed they will release full refund for all items in both my orders of the outdoor cuchion seats and now amazon is saying they lied to me and this cannot be done.

amazon already offered this refund therefore I am due my FULL refunds from both orders as promised via phone call.

Sincerely,

*******************************
Initial Complaint
Date:06/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Garmin Edge 540 computer from Amazon on 5/18/23 for $374.49 and returned it on 6/6/23 as it did not work as it indicated it would. They received the item at the Amazon returns center on 6/9/23 at 2:59pm. I still have not received my refund that they said would happen. They indicated that any returns of more than $300 they hold for a period of 2 weeks before refunding (even thought that is against their Prime policy). Today 6/23/23 I was told I would receive the refund. When I spoke to them this morning they now are saying they will refund around 7/14/23 and if I have not received the refund by then I can call them back. This is unacceptable practices by a company. I will also be contacting my credit card company and filing a complaint with the GA ********** of consumer affairs today. Thanks
Business Response
Date: 06/25/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you didn't receive refund on your returned Order.

Rest assured, I can confirm that the return is now complete and refund has been processed on Saturday, June 24, 2023 at 6:29 PM (PDT)
Refund amount $374.49 to your Original payment method.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 06/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:06/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ordered pool chemical. amazon cancelled my order because they damaged this in transit and charged me for the item. i have called and chatted multiple times and still not got a refund order ORDER # ***-9016037-8324209
Business Response
Date: 06/26/2023
Hello,

We have granted the customers request for a refund.
We sent an email to the customer through their registered email address on 2023-06-26. This email confirms that the refund has been issued for $26.50 to the original payment method.

Sincerely,
********
Amazon.com
================
Customer Answer
Date: 06/26/2023

Complaint: 20226955

I am rejecting this response because: I just looked at my credit card and still no refund

Sincerely,

*************************
Business Response
Date: 06/28/2023
Hello,
We received your email about the credit card dispute you filed on Order 114-9016037-8324209.

To correct this problem, we have asked your card issuer to close the dispute in the cardholder's favor. They should have received a refund of $26.50 on their credit card. We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact the card issuer.
We sent a confirmation to the customer's registered email address on **********.
Sincerely,
****
Amazon.com
===========
Initial Complaint
Date:06/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB!Our Amazon seller account is currently deactivated. Our previous supplier turned out to be unreliable. We have taken corrective measures to terminate the contract with the previous supplier and found a new reliable supplier.To ensure that our new supplier meets Amazon standards, we have developed a supplier evaluation and monitoring process that includes regular checks and audits. Additionally, we have provided proper training to our employees on supplier management, including how to evaluate and monitor suppliers.We understand the importance of selling quality products. We kindly requested Amazon to accept our future invoice from our new supplier.Here you may see the contact information of our NEW SUPPLIER (invoice is attached):Elkay ********************* ************************************************************************************************** Email: *********************** Phone: **************** Invoice Number: ******* Invoice date: 19-APR-23 Item Name / Description: Elkay WaterSentry Replacement Filter ********************* Pro)Qty: 500 So, we have sent to Amazon: 1)Our UPDATED AND VERY SPECIFIC plan of action that explains in detail what happened to our previous supplier (attached to this complaint). 2)A FUTURE INVOICE from our new supplier Elkay ********************* is attached to this complaint. Invoice number: *******.However, Amazon does not want to verify our future invoice. Please, send a request to Amazon to accept our future invoice and reactivate our account. Sincerely,***********************************
Business Response
Date: 07/03/2023
Hi,
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email.
Thanks,
Amazon.
Customer Answer
Date: 07/05/2023

Complaint: 20226835

I am rejecting this response because:

Our Amazon seller account is currently deactivated. Our previous supplier turned out to be unreliable. We have taken corrective measures to terminate the contract with the previous supplier and found a new reliable supplier.

All we can provide Amazon in our situation is a future invoice. We talked to Account Health Support and made sure that providing a future invoice is the only possible way to reactivate our account.

Here you may see the contact information of our NEW SUPPLIER:
Elkay *********************
**************************************************************************************************
Email: ***********************
Phone: ****************
Invoice Number: 3678541
Invoice date: 19-APR-23
Item Name / Description: Elkay WaterSentry Replacement Filter (Bottle Fillers & Liv Pro)
Qty: 500

To ensure that our new supplier meets Amazon standards, we have developed a supplier evaluation and monitoring process that includes regular checks and audits. Additionally, we have provided proper training to our employees on supplier management, including how to evaluate and monitor suppliers.

We are sending you a future invoice BECAUSE our previous supplier turned out to be unreliable. In our plan of action, we explained in detail why it happened. Now such a company does not even exist, it is simply useless to contact our previous supplier, nobody will answer, he is unreachable. Please understand this moment! So, there is no sense to send an invoice from our previous supplier as it would never be accepted by Amazon.

That is why we have sent to Amazon:
1) Our UPDATED AND VERY SPECIFIC plan of action that explains in detail what happened to our previous supplier.

2) A FUTURE INVOICE from our new supplier Elkay *********************. Invoice number: 3678541.

We kindly requested you to accept our future invoice from our new supplier.

Sincerely,

***********************************
Business Response
Date: 07/13/2023
Hi,
We have received seller's submission but they do not have sufficient information to reactivate their account.
An email was sent to them informing them of this decision on 14 July 2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 07/18/2023

Complaint: 20226835

I am rejecting this response because:

We have a future invoice from our reliable supplier. We have already explained in detail what happened to our previous supplier in our plan of action. So, the information is fully enough to have our account reactivated. Please, accept our future invoice and reactivate our account.

Sincerely,

***********************************
Initial Complaint
Date:06/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Incident Report 1. Order number: #***-6960311-7157009 2. Today's date. (MM/DD/YYYY):06/23/2023 3. Date return item was shipped. (MM/DD/YYYY): 02/11/2023 4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc. ):*** Drop Off.5. Description of the item returned (item name, color, size, quantity,etc.):_Cat Water Fountain Filter 16 pc for Stainless Steel Cat Fountain,Carbon Filter Plus Sponge Foam Filter Pack (16)<*************************************************************************************************> . two were returned. only refunded for one, recharged for the other 6. Have you experienced prior issues with returning items to Amazon? Yes.constantly
Business Response
Date: 06/24/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that only one item is received in our returns center. As more than 60 days passed, we are unable to take any action. You may want to check with the carrier to see what they can do for you in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 07/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They are lying. But it seems like no one cares. Message received. Thanks for not helping at all

Sincerely,

*****************************
Initial Complaint
Date:06/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After placing multiple orders on Amazon this morning, these f***** imbeciles decided it would be okay to charge a DIFFERENT card than the one I authorized payment for. ONE F***** ITEM OUT OF 10+ ITEMS WAS CHARGED TO A DIFFERENT CARD ON ITS F***** OWN. BY WHOS F***** ACCORD ? I WANT A CREDIT OF 84 DOLLARS TO MY F***** ACCOUNT FOR THE INCONVENIENCE OF YOUR DUMBASS SYSTEM
Business Response
Date: 06/25/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We completely understand how inconvenient this is for you, we never intend to charge a different card on your Order and apologies for it.

I'd love to review this further, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************

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