Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

50,373 total complaints in the last 3 years.
17,465 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order through Amazon website and as a prime member my delivery is supposed to be very quickly if not overnight. I placed an order for an event that I needed the item for critically, and it will not be delivered on that date now and it changed day of delivery. There was no update or anything informing me of the delay. Ive paid for an item I will not receive when I need it and they told me theres nothing they can do about it. They can compensate me in some for the inconvenience and did not even attempt. I pay for prime. I have prime shipping. If it is not being accommodated to me then I am being screwed all around the board. That is unacceptable to take peoples money but not compensate that for what they pay for.
Business Response
Date: 06/25/2023
Hello,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the order #***-1520302-1791463.

I've reviewed the details of the order and see that the delivery date for the item 'Nova Baby Swing for Infants' was initially scheduled to get delivered by June 23, 2023. However, in the shipping process, the delivery date was adjusted to June 25, 2023.

Upon review, I see that the item was delivered on June 24, 2023 which is one day earlier than Guaranteed Delivery Date. Further, I see that all the other four shipments from the order were delivered as scheduled.

In this case, as the shipments were delivered as scheduled, there isn't an option available for us to offer any compensation.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 06/28/2023

Complaint: 20230082

I am rejecting this response because:
Nothing has been compensated for me and my inconvenience with my item. I pay for shipping to drive at a certain date and if it doesnt, something should be done.
Sincerely,

***************************
Initial Complaint
Date:06/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon associate account got closed for an unfair reason. It claimed I was bringing traffic from a site that is "not my own". From a ******* video that I made. The video was mine. And it didn't even have any link to amazon. yet they said my account got closed because of that specific ******* video.I have removed the ******* video. And now the support is still not bringing back my account. And they're not allowing any of the money I made to be given to me. It's not fair because:1. The ******* video was mine. I made it. 2. The video never had a link to amazon. 3. They're not allowing me to take the money I made 4. Even after removing the video, they're still not allowing my account to be back. I'm happy to share the amazon associate name, but I would like to get a hold of an amazon associate support first. One that can actually bring back the account and all the money that's in it.
Business Response
Date: 06/26/2023
Hello Better Business Bureau,

The seller account ************ has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement:

******************************************************************************

Why did this happen?

We have taken this measure because there is a negative balance on the seller's Amazon selling account. Sellers on ********************** must provide valid credit card information and ensure that it remains accurate, complete, and valid at all times. You can find details of such requirements in section 2 of the Amazon Services Business Solutions Agreement:

******************************************************************************

How does the seller reactivate their account?

To reactivate their account, the seller must add a valid payment method to their Amazon selling account and pay any outstanding balance prior to reinstatement. The seller can pay the balance online, by wire transfer, or by check.

For specific payment instructions, the seller can refer to the notification we sent them from the email address merchant-******************************** with the subject line "Your Amazon.com seller account".

Once the seller has paid their past due amount, they must notify us by following the instructions in the banner that will be displayed on their "Account Health" page in Seller Central.
Customer Answer
Date: 06/26/2023

Complaint: 20229851

I am rejecting this response because:
It says I have 0 violations, and it's not even allowing me to pay a balance.
One more thing:
This is amazon seller account. Which is different from amazon associate account. I am not writing on behalf of my amazon seller account. I am writing on behalf of my amazon associate account. Which had been falsely closed. There are no policy violations on my amazon associate account, and no balances to pay. Again, they're claiming they closed the account because of a ******* video I made - claiming that the video is not mine. When clearly it's mine with my face on it. Even though I have removed the video, they are still not allowing the account back with all the money that's inside the account. They're not even allowing me to receive my own money.
Sincerely,

***********************************
Business Response
Date: 07/11/2023
Hello ********,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your associates account.

To help you with this, I've worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

Ive pasted their response below for your convenience:

"We've reviewed the appeal and the account. The decision to close the account is final. We had already sent the email correspondence on June 12, 2023 indicating that there will be no change in the final decision on the account.

Below is the email correspondence sent on June 12, 2023 for your convenience:

During our review, we determined that you are not in compliance with the Operating Agreement, found here: Operating Agreement (***********************************************************************************************).

-Your Site makes inaccurate, overbroad, deceptive or otherwise misleading claims about Products, the Amazon Site, our policies, promotions, or prices. Example: *******************************************

-You are referring traffic from a site that is not your ********: ***********************, ********************************************** etc

- While reviewing your account we noticed traffic coming to Amazon from one or more site/social media handle/mobile application that are not included in your Associates account.

It is important that you immediately stop using the Content and Amazon Marks and promptly remove from your Site(s) and delete or otherwise destroy all links to the Amazon site, all Amazon Marks and all other and any other materials provided or made available by or on behalf of us to you under this Operating Agreement or otherwise in connection with the Program.

Please be aware that any other accounts you have, or may open in the future, may be closed without payment of any commission income pursuant to our rights under the Operating Agreement.

Amazon reserves all other rights and claims.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
******************************
Customer Answer
Date: 07/16/2023

Complaint: 20229851

I am rejecting this response because:
They are claiming my amazon associate account was closed because of two sites. I do not own these two sites. And have 0 affiliation with them. They are not my sites and never even touched them. Why would the account get closed because of this reason? Plus they said my ******* video had something to do with it, so I took down the video. But how am I supposed to take down two websites that I dont even own?

Sincerely,

***********************************
Initial Complaint
Date:06/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Amazon ***************) today to complain about being charged for a protection plan that I did not sign up for with their company. Amazon is willing to credit my checking account $70.00 that is incorrect. I told the customer there are charges from March 18th $11.65 and $17.50. The month of April a charge for $17.50. The customer service claim she can see the $70.00 charges but not the other charges. This is the second time I had to call amazon for the same issue.
Business Response
Date: 06/25/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with unknown charges on your Account for a subscription.

I've reviewed your complaint and I'm unable to locate this as an active subscription on your account.

However, we are able to pull up these Orders and I can confirm that the refund has already been processed on Orders ending with ******* for the amount $17.50 refunded on Friday, June 23, 2023
Orders ending with ******* for the amount $17.50 refunded on Friday, June 23, 2023

Further, I can see that $11.65 is for an Order placed on your account
It is for the item Swimming caps for Order ID ending with ******* placed on Order Placed: Saturday, March 18, 2023

For more information about identifying unknown charges on your statement, visit:
***********************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:06/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/29/23 I ordered a new hardcover book better homes and gardens quick bread recipes. I paid $14. When the order arrived on 6/1/23 it contained a used book with writing in it and a $3 goodwill sticker on it. I think this type of consumer fraud is not worth pursuing but is worth calling out. The order # is 112-5139442-7517027
Business Response
Date: 06/25/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing your Order, I can confirm that the item you purchased was a used one but in acceptable condition, it may still contain previously used signs on it.

Please review this information provided in product details page just above add to cart option.
********************************************

Used condition details
Condition: Used: Acceptable
Comment: Shipped fast and reliably through the Amazon Prime program! Book may contain some writing, highlighting, and or cover damage.

Unfortunately, there should be no such goodwill but thank you for sharing details, we will forward it as a feedback to our internal team.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Initial Complaint
Date:06/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon either misrepresented a **** sent to me or sent the wrong one to me by mistake. They admitted this to me via. online text messaging service. When they offered for me to return the **** via. a *** center dropoff or via a *** home pickup , I told them neither is an option for me since this would entail taking a day off from work. This is because *** couldnt promise an after 3 p.m. pick up. and the unit wouldnt fit into my car.I tried to work it out with them by suggesting two other options. That they either send one of their prime drivers over to get the unit ( which I believe I am still under a free prime trial) after 3 p.m. or they give me a $250 credit which is the approximate value of the item sent by mistake but they were unwilling to do this.If this doesnt get resolved in either one of these two manners Id like for this to remain as a public record of how Amazon does business.The initial problem of sending me the wrong item wasnt initiated by me and shouldnt have to involve me to this level of inconvienence.
Business Response
Date: 06/25/2023
Hello *******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you received a ******** instead of a non ********.

I apologize for the inconvenience that you have experienced in this case.

I've checked the Amazon website product description and see that you have ordered RCA 50-Inch Class 4K UHD SMART LED HD TV. It is also mentioned as the Supported Internet Services are Netflix, ******** You have ordered a ******** and have received the same.

However You can return the item if you no longer want it. Please let us know if would prefer a Label less *** drop off or a *** pick ** in case you would like to return the item.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.

Regards,
Pratap
Initial Complaint
Date:06/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get answers as to why my orders are late and wrong and after speaking with 10 plus people and speaking with who knows how many supervisors there is no resolution because they can't read the notes or understand questions properly.
Business Response
Date: 06/25/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the incorrect items received and late delivery of your orders.

While I tried researching the issue, I was not able to locate any information on this issue. We need more information on the emails and communication shared so we can engage the correct team on this issue. Please share the order number pertaining to the issue for research.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/28/2023
THE FOLLOWING IS THE COMPLAINT THAT STILL HAS NOT BEEN RESOLVED AFTER SPEAKING WITH MULTIPLE PEOPLE SINCE SUBMITTING THIS COMPLAINT.
Communication to Pratap at Amazon
I received a call back Friday 6-23-2023 from a **** in your executive department who ******************* pushed my call off on. **** was unprepared for our call that he had over 48 hours to be prepared for. Provided wrong information and refused to offer any further assistance. Requested someone else to speak with and that was denied as well as a call back. **** also called an hour earlier than our agreed upon time. Please have someone that knows what they are doing or yourself reach out to me.

Communication to **** and Pratap at Amazon

The issues began with order number 113-5180745-1411464 Three Dogs Bakery Cookies that were delivered late as well as the correct item was not received. Order 113-1941997-3926617 was shipped with the Cookies and also arrived late. I contacted customer service and it took over 6 hours and multiple different calls and representatives to be spoken over and yelled at by a supervisor and hung up on to finally get this resolved. There were several complaints on representatives that were reported regarding this order,unfortunately I did not keep copies of the multiple representatives that I spoke with. The next order 113-6279664-0941868 Buffalo Games Mountain Retreat Jigsaw puzzle was received wrong . I received a ****** river scene. When I contacted Amazon to get this resolved there was nobody to resolve the issue after speaking with several representatives and supervisors again and then I was able to complete the replacement on my own through the app. Next order 113-4432678-0052269 was requested to be mailed in an Amazon box not the manufacturer packaging. The item arrived in clear plastic visible to anyone and when I contacted Amazon to confirm how my order was requested to be shipped either in manufacturer packaging or amazon packaging the representative responded, yes. I then had to call back and speak with someone else to file the complaint and there should also be a complaint filed regarding this conversation. Last order is 113-8150977-0213014 the item was ordered due to the delivery date being the next day, item once again arrived late and if I was aware that Amazon could not fulfill their promise I would have bought it locally. When I called customer service I was told they can't control items not sold and shipped by Amazon. This item was sold and shipped by Amazon. All of the complaints I have were reported to representatives with your company and most of the complaints were regarding supervisors. I also had issues contacting Amazon ******************************* ************ and was hung up on multiple times and was told that leaving a message for a supervisor due to horrible customer service would most likely not be returned. After calling multiple times and every time dealing with an unhelpful rude representative I was finally able to make contact with a supervisor and he was rude and unhelpful as well. I am very disappointed regarding the treatment I received by multiple supervisors and customer service representatives, the inability to provide accurate information, the inability to provide items timely as promised as well as the inability to provide the correct products that were ordered. All of these complaints and issues should be documented if the representatives did file the complaints as requested. Please make sure that all orders referenced, all notes, and all calls from June 1, 2023, to current are reviewed and you're prepared for our call tomorrow. I look forward to speaking to you tomorrow to come up with a resolution to all of these issues because something needs to be done.
Business Response
Date: 07/02/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the incorrect items received and late delivery of your orders.

I've checked the details for the order numbers that you have shared.

For Order ID: *******************, Three Dog Bakery Classic Cookies Variety Pack Premium Treats for Dogs. The refund of $30.06 has been refunded to your gift card balance on Thursday, June 8, 2023.

Order ID: *******************, As you have received a wrong item I'd request you to return the item for the refund.

Order ID: *******************, I see that Buffalo Games Mountain Retreat Jigsaw puzzle is a returnable item. Please return the item for the refund.

Order ID: *******************, I've forwarded the packaging feedback to the appropriate team.

Order ID: *******************, Bulldog Mens Skincare and Grooming Moisturizing Bar Soap, Original. I'm sorry to know that this item was delayed. I've forwarded this feedback to the concerned team for further review on it.

I see that $50.00 promotional credit was issued to your Amazon.com account on June 6, 2023, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.

Im really sorry to hear about the inconvenience you experienced and your interaction with customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.

Thank you for your patience and understanding.

Regards,
Pratap
Customer Answer
Date: 07/11/2023

Complaint: 20229127

I am rejecting this response because: The information provided is different than the information that ****** emailed directly to me. He stated that directly to me via email that there was no delay and everything was received promptly. ****** also advised that ***************** emailed him directly and responded that there was nothing they would do and I am yet to have follow up with ***********. I have also left 4 or more messages for ******************* with no response.

Sincerely,

***********************
Initial Complaint
Date:06/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the package from Amazon. The package never arrived to my address. The amazon told me to file a police report. I did filed the police report. I stated to police that the package never arrived. After the police report i contacted 9 times. Every-time they could not help me. The last thing that they said to me was the police report is not valid and they cannot find a reason for the police report. They told me to call the police office and state that i need a reason. I do have a reason! I did not receive the package. The police cannot evidence to be stolen without any evidence.
Business Response
Date: 06/30/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern that you did not receive the items from your Order ID: *******************.

I apologize for the inconvenience that you have experienced in this case.

I've escalated this issue to the appropriate team and received an update from them stating the police report you have filed is still in a Pending status as of 6/26/23.

Please contact our customer care during regular business hours before 8/2/23 to check the status again. Here's a link to our Contact Us page:

***********************************************************************

Your patience and understanding are greatly appreciated.

Regards,
Pratap
Initial Complaint
Date:06/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a long time loyal Amazon customer. Most of the time I do not have an issue but unfortunately I ordered a pool pump on May 30th 2023 that I was forced to return that item on June 15th ********************************************************* used condition. This has been both a great inconvenience and disappointment to me for It has been a nightmare to get a refund for this item. I have provided the both order date and number. Any assistance would be greatly appreciated. Order # ***-7977215-0391416 Order total $357.18
Business Response
Date: 06/25/2023
Hello ****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item **************** UST1202 2-Horsepower Up-Rated Round ****** ***************** (Formerly *******************)

I apologize for the inconvenience that you have experienced in this case.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

Although the return has been marked as delivered, the ************** has to complete the return processing before the refund is initiated.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************************

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Pratap
Initial Complaint
Date:06/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a package from Amazon on June 15 and suppose to received it on June 17 but I still have not received it it's June 22 now as I'm writing this inquiry. I ordered this package for my nephew and he told me nothing was delivered. The address it was sent to is ******************************************************************* the item supposed to come through **** for delivery but I contacted a delivery manager at **** in they said that Amazon never sent a package nothing was scanned in their system they supposed to have picked up order they stated but Amazon never gave them the order the tracking number is ********************** and my order number for package is 111-2416346-1995431. I need a supervisor or delivery team to find out what happened to my nephew package or send out a new one to him. The items I ordered for him was some ziplock bags, lotion, and facial soap. The name on the order is *****************************. I will attach screenshots where I talked to **** and screenshots of the order. It's not okay to take somebody money and not send their stuff. I have talked to customer service and nobody has been really helpful.
Business Response
Date: 06/25/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue that your nephew did not receive the items from the Order ID: *******************.

I've checked the tracking and see that there is no update after Saturday, June 17. Item appears to be lost in transit. I've created a replacement for all the three items with the fastest shipping available. The replacement orders are **************** 602 and Order ID: ******************* and will be delivered by Guaranteed delivery by: Tuesday, June 27, 2023 and Monday, June 26, 2023.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 06/28/2023

Complaint: 20228709

I am rejecting this response because my nephew notified me the replacement items came damaged and late I tried reaching out to customer service to let them know this but no one was helpful.

Sincerely,

*****************************
Business Response
Date: 07/02/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue that your nephew has received damaged item in the replacement order

I see that three items were marked as delivered to the recipient Gold Bond Men's Essentials Everyday Moisture Daily Body, Ziploc Sandwich and Snack Bags for On the Go Freshness and Neutrogena Original Fragrance-Free Facial Cleansing Bar with Glycerin. Please confirmed the item name that was damaged.

We look forward to hearing from you soon.

Please feel free to contact us directly by replying to ***********************************************.
Regards,
Pratap
Initial Complaint
Date:06/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an account with ******************** that had approximately $5000 in gift cards linked to the account. I purchased most of these gift cards at Amazon.com as a reload to my account. All of these gift cards were purchased legally with my own credit card. Amazon closed my account and refuses to refund me the gift card balance. I would like all of my gift card balance returned to me.
Business Response
Date: 07/05/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 06/23.

Sincerely,
Amazon.com
Customer Answer
Date: 07/13/2023

Complaint: 20228648

I am rejecting this response because if Amazon chooses to close my account they should refund the gift card balance attached to the account and the ********************** membership fee that I paid for the account.
I purchased much of the $5000 gift balance on the account directly from ********************** as the e-mails attached show. They were purchase directly with my own credits cards for which I have statements to prove it. To close my account and not refund the balance of Gift Cards loaded to the account is just theft and that is what I am accusing Amazon of. They stole $5000 from my Amazon account for ******************.

Sincerely,

***********************
Business Response
Date: 08/07/2023
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained,used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
********
Amazon.com
=================
Customer Answer
Date: 08/08/2023

Complaint: 20228648

I am rejecting this response because:
None of these gift cards were Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of Amazon terms and conditions. I purchased all of these gift cards mainly from Amazon.com.
If they were indeed in violation to Amazon policies, Amazon should have to disclose which policy was violated in their terms and agreements to give me an opportunity to dispute it. As is they closed my account and stole $5K worth of gift cards which were purchased directly from them.

Sincerely,

***********************

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