Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  4255 Anson Blvd Whitestown, IN 46075-4412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding ORDER # ***-4770293-7543427:This order was supposed to be delivered to an Amazon locker so that I can pick it up. However, I never received such code to pick it up. I contacted customer service and an agent confirmed that the package was never in the locker, so I didn't get the code. He agreed to issue the refund and send me a confirmation email. However, I never receive the refund. I have contacted the customer service several times but they didn't help me out.

  Business Response

  Date: 06/25/2023

  Hello Yihui,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the order #***-4770293-7543427.
  
  I've reviewed the details of the order and your account and see that you have contacted our support team confirming the receipt of the item on Saturday, June 24, 2023.
  
  Further, I see that you have created a return mailing label to return the item with the return mailing label ID: ************.
  
  Please note that the refund will be processed once the return is received and physically verified by our *************************. You may check on the status of your return by visiting:
  
  **********************************************************
  
  You can find information about returns and refunds by visiting: *******************************************
  
  I hope this helps. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

  Customer Answer

  Date: 06/27/2023

  Hi,

   

  The issue is now resolved. Please close this case.

   

  Yihui

• Initial Complaint

  Date:06/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our account was deactivate in June 2022 over a false inauthentic complaint from a buyer (Amazon allowed customer to steal our merchandise, make a false claim, and gave customer a full refund) Froze our seller account. ********************** refuses to reactivate account regardless of information supplied. Refuses to return our earnings.

  Business Response

  Date: 06/26/2023

  Hello,
  
  We have received seller's submission but they do not have sufficient information to reactivate their account. 
  
  An email was sent to them informing them of this decision on 26 June 2023. 
  
  Thanks, Amazon.com Seller Performance

• Initial Complaint

  Date:06/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 10, 2023 I ordered a headlight set from Amazon. I paid for $34.51 for expedited shipping and Amazon failed to deliver my package in the expected time frame. They took it upon themselves to refund that amount to my Amazon account in the form of a gift card instead of my original payment. After receiving the package I returned it back to Amazon. Amazon confirmed they received the package and would issue me a refund of $357.21. Amazon also sent another email stating they could not return the funds to my card. I gave them my new card information and they still failed to return my funds. I then filed a dispute with my bank and got my refund. Amazon told my bank that they did not owe me the refund and took my money.

  Business Response

  Date: 07/08/2023

  Hello,
  
  We have reviewed the customers buyer account and require more time to complete our review.
  
  We have requested for some more time from the customer via email. We sent this request to their registered email address on 8th July 2023.
  
  Sincerely,
  
  ********
  Amazon.com

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 items in April at same time, never received items, was issued refund, then started receiving emails stating if did not send items back by June 17th they would charge my credit card for that amount, keep in mind items we never received the tracking number told us that was lost in mail somewhere in state, called talked with them multiple times since first purchase, kept receiving emails about charging my account if did not send back items spoke with them multiple times, last time I spoke them at the first of June they supposedly cleared these items out so that they would not charge my credit card and told me that if for any reason my credit card was charged on June 17th or after for these items to call and let them know so they can issue a refund, with all of that going on I received a email this morning on June 23rd that they had charged my credit card for an amount of $140.39 for one of the items that was purchased at that time, when I called and spoke with them this morning they were very rude to me after I have talked with them multiple times about this situation and told me that they was nothing they could do because it was past its 30 days and I was not going to get my money back and hung up on me, so I called back and ask them how is it past the 30 days if I've been speaking with week to every other week on this matter and they guaranteed me I would not be charged for this and then they charge me for one of the items and tell me that they're not going to give me my money back and then disconnected me again and continuous to disconnect me when I called back, I've been a Prime member for a very long time and this is the most dissatisfied I have ever been with this company and I have spoke with the card holder that was charged and if we cannot resolve this through this way we will be filing criminal charges for taking money for something that we never received

  Business Response

  Date: 06/25/2023

  Hello ********,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the retro charge processed on the order #***-5984430-6703432 and for the assistance provided to you on this.
  
  I've reviewed the details of the order and see that the order was refunded on April 14, 2023 using the option refund on shipment in transit. The previous correspondence doesnt correctly reflect our current procedures at this time.
  
  As the shipment had a delivery scan by the **** carrier on May 5, 2023 and you have been already refunded on the order, the items were required to be returned back to Amazon to avoid the retro-charge(s).
  
  Further, as the items were scanned as delivered on May 5, 2023 and 30 days have been passed, we won't be able to accept the return of the items at this time.
  
  Thank you for your understanding. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER# ***-0488535-4115450............ I RETURNED THREE SHORT SETS, YET AMAZON ONLY REFUNDED ME FOR ONE THEY WILL SAY YOU WILL BE REFUNDED WITH **** DAYS TO GET YOU TO RETURN THE **** THEN ONCE THEY HAVE THE **** IN THEIR POSSESSION THEN THEY WILL TELL YOU TO WAIT 60 DAYS THEN ONCE 60 DAYS GETS HERE THEY WILL SAY ITS TO LATE TO BE REFUNDED THEY HAVE ALREADY REFNDED ONE **** BUT THEY HAVE YET TO REFUND THE OTHER TWO THERE IS NO WAY THEY ARE GOING TO GO BACK AND REUFUND ME SAD I HAVE TO RESULT TO COMPLAINTS BECAUSE AMAZON IS TRYING TO KEEP MY MONE AND THE ****S THAT I SENT BACK....AND ITS BEEN OVER 14 DAYS SINCE THEY HAD THESE ****S...THEY ONLY REFUNDED ME FOR ONE SHORT SET AND STILL OWE ME REFUNDS FOR 2 THEY..PLEASE SEE THE ATTACHMENTS FOR THE WAY THEY BRIBE PEOPLE OUT OF THEIR MONEY AND ****S ...I AM STILL OWED $40 FOR HE 2 SHORTSETS THAT WAS RETURNED BUT NEVER REFUNDED TRACKING ALSO SHOWS THEY WERE RETURNED....LOOK HOW THEY GO FROM **** DAYS THEN ONCE THEY HAVE YOUR PKG AT THE BEGINNING OF TRYING TO KEEP YOUR MONEY AND YOUR **** THEY THEN SAY WAIT 30DAYS...NOW THEN THEY START SLIDING IN WAIT 60 DAYS, THEN ONCE THE 60 DAYS GET HERE THEY SAY ITS TO LATE FOR YOU TO GET YOUR REFUND...THAT IS SOME COLD HEARTED STUFF...ALL OF THESE AMAZON REBUTTLES I SCREEN SHOT

  Business Response

  Date: 07/07/2023

  Hello Marquis,
  
  I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint and checked with the concerned department in this matter.
  
  After reviewing they've issued a refund of $35.22 to the original payment method on Sunday, July 2, 2023.
  
  Refunds typically gets processed within 3-5 business days from the issue date.
  
  You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  
  I hope this information helps. We look forward to seeing you again.
  
  Regards,
  
  Harasankar.M
  Amazon.com
  *****************************

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a *** 9.1 channel sound bar system from Amazon on January 24 use it for a little bit and the sound quit working properly. They excepted my return with next day pick up when they got it back they said that the serial number did not match that It was the wrong sound bar. I only have the one sound bar, so it could not be the wrong one, so they will not refund me or give me my original sound bar back They say they have dispersed in my sound bar. If I had my original sound bar back, I may be able to get it repaired by the company but without it Im out my money the sound bar.

  Business Response

  Date: 06/25/2023

  Hello ******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the refund for the returned item JBL Bar 9.1 - Channel Soundbar System with Surround Speakers and Dolby Atmos.
  
  I apologize for the inconvenience that you have experienced in this case.
  
  A careful review of your account reflects that the correct information has already been provided. 
  
  Your return for the order 114-8247624-2895465 contained incorrect Serial Number instead of the original item.
  
  Our records show that the order was complete and in proper condition, and the correct item was in the package when it left our fulfillment center. In addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you.
  
  You must return the correct item to receive a refund.
  
  To protect our employees and customers, we have disposed the incorrect item/mistaken returns as per our policy.
  
  We are unable to accept the return for the correct item now as the return window has expired.
  
  Your patience and understanding are greatly appreciated.
  
  Please feel free to contact us directly by replying to bbb@amazon. com if we can be of further assistance in this matter.
  
  Regards,
  Pratap
  
  

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon charged me $0.99 on March 9, 2023 without any explanation.I want my money back

  Business Response

  Date: 06/26/2023

  Hello from Amazon.com,

  I understand the seller would like to be refunded for the "Others" transaction of $0.99.
  

  Kindly allow me to inform you that these charges are related to difference
  between the Amazon Prepaid returns Label charge and what was paid from
  seller's end on the order for the return. We discovered that this charge is
  related to shipping labels originated for customer orders or return and
  their cost; their origin is explained below:
  
  1. The charges are classified as a "manifest off", which means it is a
  difference in label cost that the carrier charged Amazon due to possible
  discrepancies of information during label purchase, such as but not
  limited to: incorrect dimensions, weights, shipping address, etc.
  2. The sellers can be charged or credited depending on the adjustment,
  in this case the amount investigated are charges.
  3. The charges are not originated by Amazon nor is an additional cost
  Amazon imposed, it is the carriers charging Amazon for the difference in
  label cost and then Amazon relaying that cause to your account.
  4. In every transaction related to this "manifest off" charges made to
  the seller's account, an email notification is sent with the file of
  events that are part of the overall charge. Please attempt to find the
  notification send mentioning that these charges were being applied to
  seller's balance.
  
  The charges imposed by the carriers for having to make the audit itself
  are not disputable and Amazon would not assume the cost of the charge.
  
  I understand this is not the outcome we were expecting, however, there
  is no room for Amazon to maneuver on your behalf given that this charge
  is not coming from our end but directly from the carrier.

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20230488
  
  I am rejecting this response because:

  Amazon has provided no detail information as to where exactly the money that was stolen from me came from? 

  Where is my 99 cents refund?

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11th the below items were purchased from Amazon. The garments clause did allow free returns. Regarding the lemonade a refund is needed since once I opened the outer package, the lemonade box was open with the small packages falling out. I do not trust using the loose packs.I reached out to Amazon for a refund of the sweater in their website and the link stated a return label was sent to my email. This to date has not happened. On the sweater I reached out to the vendor thru Amazon as well and the vendor stated I needed to discuss with Amazon. While searching Amazon's website for an email or contact I had no success. Unfortunately, the contact emails on your website are not in service. I tried a few of the numbers on this website also and they are not in service. When dialing ************ a recording did respond but mentioned texting me at an incorrect number. There was no prompt for me to correct so the call ended by me.Since the items are too small I need a return address label for the following as promised in the Amazon website.Jeans $78.00 Sweater $54.00 I can return the lemonade packets if Amazon wishes but I do need a refund $7.42

  Business Response

  Date: 06/26/2023

  Hello *******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the damaged item TRUE LEMON Raspberry Lemonade Drink Mix and the return label issues for Hip Hop 50's Shop - Mens ****s ***************** Cardigan Sweater (3XLarge, White R) and Level 7 Men's Relaxed Straight Premium Denim Jeans Handcrafted Faded Blue Blast & Whiskering Size 44X32. 
  
  I apologize for the inconvenience that you have experienced in this case.
  
  I've issued a refund of $7.17 to your original payment method for TRUE LEMON Raspberry Lemonade Drink Mix. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another. In this case, there's no need to return the item for us to issue a refund. You can dispose of the item.
  
  For Level 7 Men's Relaxed Straight Premium Denim Jeans and Hip Hop 50's Shop - Mens ****s ***************** Cardigan Sweater I've created a *** drop off return label and sent an email to you with the return instructions.
  
  Thank you for your patience and understanding.
  
  Regards,
  Pratap

• Initial Complaint

  Date:06/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday, 6/16, placed order #***-1792139-2382604. Confirmation noted delivery 6/21. Sunday, 6/18, email rec'd - shipment arriving early - 6/20.Tuesday, 6/20, delivery tracker indicated order to be delivered by 10PM. Credit card charged. Order never arrived.Wednesday, 6/21, delivery tracker indicated delivery delayed/arriving within range of 3 days (6/21-23). Indicated if not received by 23rd, request a refund next day. Contacted Amazon for more specific delivery info but filtered thru automated computer rep - indicated order on delivery truck - to be delivered by 8PM. Items never arrived.Thursday, 6/22, delivery tracker had no specific updates. Contacted live Amazon rep who investigated/indicated order showed no movement. She said when order isn't delivered on due date, delivered next day. Because 2 days past due, she tried to issue refund or replacement, but indicated she was locked out. She said call back on 23rd & left notes in account.Friday, 6/23, delivery tracker indicated items to be delivered today. Waited till after 3PM before calling Amazon. Spoke to Divine initially. Put on hold to investigate. ******* came on phone - said nothing could be done & I must wait till 6/30. I asked for supervisor. ****** picked up (with dog repeatedly barking in background). Introduced himself as part of leadership team. Reviewed notes in account & repeated almost same response - with 1 exception. He indicated I must wait till 7/4. I explained my account noted I could cancel order within 1-day past delivery date. Also mentioned Thursday's rep told me to call 23rd + credit card charged. He said couldn't do anything till 2 weeks passed. He talked over me and wouldn't listen to me speak. He then hung up on me.After call, went into account. Given option to cancel. I received cancellation confirmation. Noted refund issued in 3-5 business days.Given all the misinformation and unprofessional handling, I want a credible Amazon rep to contact me about refund.

  Business Response

  Date: 06/25/2023

  Hello *********,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I sincerely apologize for the inconvenience caused with the delay in delivery of the order #***-1792139-2382604 and rest assured that this is not the kind of service we want to provide our customers. Fast, easy shipping and dependable delivery is something that we pride ourselves on at Amazon.
  
  Thank you for bringing the details of the delivery issue and the assistance provided by our support team to our notice. I'll definitely take any necessary actions to ensure that you and other customers don't encounter service below our standards moving forward.
  
  With regards to the order delivery, I've reviewed the details and see that the package was scanned as Delay in delivery due to external factors on June 19, 2023. Further, on June 23, 2023, I see that you have cancelled the delivery for a refund.
  
  In this case, If you don't receive the package or a refund by July 4, 2023, please contact us back and we can investigate the details further.
  
  Thank you for your understanding and co-operation.
  
  Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

  Customer Answer

  Date: 06/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I did receive a refund on Monday, 6/26/2023 and am satisfied now.

  Having said that, I would like to note that the information contained in the email sent by Amazon continued to be confusing. First, it noted the same two-week deadline of 7/4 for a refund to arrive, which is what I was disputing and conflicted with the message in my account when I cancelled the order (3-5 business days). Then, on Sunday, I received another email indicating that the refund was issued and would take 3-5 days with a link to track it. When I used that link, the information now said it could take 30 days. It doesn't appear that Amazon is aware of how many conflicting messages they give out, so the customer doesn't know what to expect. Still, I am satisfied, and this case can be closed. Thank you for your help.

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a private label owner and Amazon seller- Ive been fully transparent about my business practices in trying to work with Amazon to resolve the suspension of my selling account. However, they continue to completely stall in providing me with support or just outright ignore me. Ive not even been provided with the specific actions I supposedly took that caused enforcement. Trying to appeal without insight is nearly impossible. To further add to my detriment, Amazon is holding over $12k in rightfully due funds and over $20k in inventory. The loss of my account has cost my business dearly and they wont even allow me to remove my inventory theyre holding in reserve so that I might recover something after being blindsided with suspension. Im committed to making this right, I just need some help from Amazon to identify the specific action/s I took that fell outside of proper conduct.

  Business Response

  Date: 08/22/2023

  Hello,

  We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 8/22/2023.

  Thanks,
  Amazon.com Seller Performance

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 20230105
  
  I am rejecting this response because:

  Amazon's response is not helpful and the message sent on 8/22/23 contains no clear requests. Furthermore, I've never been provided with any details to specifically identify the cause for my suspension, so I am not able to adequately appeal. I need help to at least recover over $20,000 worth of inventory that they are holding in reserve, but I'm not offered any help or insight into how I can recover it.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/24/2023

   Hello,
  
  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on August 24, 2023.
  
  Thanks,
  Amazon.com Seller Performance