Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 59,234 total complaints in the last 3 years.
- 21,683 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/24/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Amazon is a vendor on *********** and keeps providing me emails stating to contact them to regain access to my email address which is ************************ however amazon is not resolving the issue, hanging up on me, not transferring me to the account change department and not trying to get the situation corrected. I've contacted *********** and *** here in our state regarding the issue also. No one is fixing the issue of my account. ********************** stated they blocked my account due to unauthorized charges which was incorrect. There was no unauthorized charge, *********** didn't approve one of my purchases and ask me to fix it so I canceled it and ordered something else. So this is the only situation that I can think of why they would've blocked it. I was told to register the account with a different email and all that did was create a personal account again. It didn't create a account from the *********** side. I need someone to get this issue corrected. I need to purchase for my child.Business Response
Date: 06/26/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-06-26.
Sincerely,
********
Amazon.com==============
Customer Answer
Date: 06/26/2023
Complaint: 20231667
I am rejecting this response because:This person is asking me to state a card number. She is directly not listening to the complaint. A third party is the website we place for orders on Amazon. Its called ***********. Amazon needs to contact them since they are in partnership. To get my account back in standing and verify there was no unauthorized charges. I can't verify no business account information if I'm not the participant of the website amazon is in contractual agreement with. I'm a purchaser
Sincerely,
***************************Business Response
Date: 08/16/2023
Hello ********,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the account.
I've checked with the Account Specialists and they have confirmed that your account has already been reinstated on 2023-06-26.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
*****************************Initial Complaint
Date:06/24/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Charges for gift cards and other purchases that I did not make and unable to contact Amazon customer support due to no contact phone number indicated.Business Response
Date: 08/05/2023
Hello *********,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the issue you had with the account.
I've checked and see that corrective action has been taken on the gift card orders. You can dispute the charges with the bank so that they can help you further.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
*****************************Customer Answer
Date: 08/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:06/24/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 19 May 2023, Amazon is closing my book publishing account with immediate effect because it claims that I have manipulated reviews in my books without providing evidence.In addition to having paid the advertising fees in advance, I am no longer entitled to receive payments even those due to me for the last 60 days and can no longer publish againBusiness Response
Date: 07/05/2023
On 05/18, ************************ KDP account was terminated for violating our content guidelines. ******************** reached out to the Executive Customer Relations team, appealing his account termination. The team re-evaluated the case and confirmed the violations of Amazon's community rules related to the titles on ************************ account, are attempts to manipulate customer reviews of your books. Hence, and we will uphold the termination decision. ************ has been notified about the account termination decision on 07/02.Initial Complaint
Date:06/24/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
after many years of being an amazon customer last night was the last time another package was late. I requested a full refund of my prime membership. the customer service said the would credit it back on my credit card. the only problem is that the credit card is no longer any good due to someone trying to use to it make purchases on my account so the credit card company sent me a new card. this is what I told the customer service agent at ******************** and I was told by the agent that it had to be refunded to that card. I want my money back. amazon used to have the best customer service now it has the worst.Business Response
Date: 06/25/2023
Hello ****************************,
I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed the complaint and understand your concern regarding Prime refund issue.
I apologize for the inconvenience.
I would like to inform you that the refund is already done and we'll not be able to make changes on it.
However, you can contact your bank and they'll be able to revert the refunded charges to the new account if requested.
If there was any other alternative, we would have surely helped.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Arun
Amazon.com
***********************************Customer Answer
Date: 06/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:06/24/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on May 18th 2023 on Amazon.com for a Coach handbag,Order date May 18, 2023 Order #***-2121544-6823441 Order total $169.42 Which was supposed to be hand delivered per the stipulation of my making the purchase and I was to have it given to me in person and I was to physically sign for it stating that it was recieved by me.This did not happen at all, in fact when I kept checking for when it would be delivered I found that it said on Amazon.com website that it had been left in a mailbox on May 21st 2023. I never recieved this item that I paid a lot of money for because they did not follow specific delivery instructions and just allegedly left my order in a random mailbox which wasn't in mine and don't know what happened to my order but I want a refund back to my original payment method and I have contacted Amazon.com 9 times and spent literally hours and days trying to get a simple resolution to this error on their part for failing to follow specific instructions to ensure that I recieved my order that they were paid for. I even spoke with their merchant who they sold the product on their behalf numerous times to which I got each placing the blame for the mess up on each other and have been given the runaround and lied to by Amazon.com in an effort to avoid refunding my money for an item not delivered. I have done everything requested by Amazon.com including them saying that if I filed a police report that I would get refunded within **** business days to which I did file a police report about this and once I sent copies to them and their merchant I was ignored and never given my money back like they guaranteed that I would once they got a copy of the police report. I am sickened by Amazon.com and their lies and games and taking my money and failing to give me my order I am still paying for and I want an apology and my money refunded back to me for the amount listed above.This has been a nightmare and I want this finally resolved correctly.Business Response
Date: 06/25/2023
Hello *************,
I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed the complaint and understand your concern regarding the Order ID: *******************.
I apologize for the inconvenience that you've experienced in this case.
I see that the appropriate team has asked you to send the police report from the registered email address and that is when the team will be able to take action accordingly.
I would request you to submit the police report and get it validated by the team.
Unfortunately, we'll not be able to take any action in this case from our end.
If there was any alternative, we would have surely helped.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Arun
Amazon.com
***********************************Initial Complaint
Date:06/24/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The seller account named ************* owned by our company, ************* was mistakenly deactivated by Amazon (******** marketplace) due to the system linking it to another seller account which was deactivated.We contacted Amazon Support via phone, and a representative provided us with the following storefront information for the associated account: 7ok innovation, LLC.Our company conducted a thorough investigation and discovered that the Virtual Assistant (***********************), who provided us with the services, also served the owner of the seller account named 7ok innovation, LLC. Unfortunately, due to privacy policy considerations, the Virtual Assistant (***********************) refused to provide the contact information of the owner of the associated account. Therefore, our company cannot and is not obligated to assist in reactivating a seller account with which we have never had any business.We found that the Virtual Assistant (***********************) logged into our account, ************* and the seller account of another client, 7ok innovation, LLC, from the same IP address and PC. Also, *********************** (Virtual Assistant) operated the same ASINs between clients' seller accounts and used the same address of preparation center with whom cooperated to transfer products. As a result, Amazon's system mistakenly concluded that our company owned the seller account named 7ok innovation, LLC. However, this is an erroneous statement.To support our claims, we have attached the following supporting documentation:1. Virtual Assistant Services Agreement;2. Notice of Termination;3. Affidavit.Please also review the Plan of Action to get more information regarding the erroneous deactivation of our account.So, our company requests the reactivation of the seller account named ************* as its deactivation (******** marketplace) was in error.Business Response
Date: 06/26/2023
Hello,
We have decided to reinstate this account and an email was sent to them informing them of this decision on 06/25/2023.
Thanks, Amazon.com
Seller PerformanceInitial Complaint
Date:06/24/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is *****************************. I have an Amazon Seller account and have been operating and selling at Amazon Marketplace but got suspended last 3 May 2022 due to Dropshipping and a Seller Code of Conduct violation. I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to Ten Thousand Nine Hundred Thirty-Two ** *****************one cents ($10,932.91) that are needed to be withdrawn as soon as possible.We are operating and using a dropshipping model on our business, as per Amazon policies and guidelines, this is deemed acceptable as long as we can guarantee that only our name is identified on all our items, unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension.I am humbly asking your good office to help us negotiate with Amazon to reactivate my account and withdraw my funds amounting to $10,932.91. Please know that I only sell on Amazon Marketplace and this is my only source of income. That is why I really need to resolve this issue as soon as possible. From the start of my business, my team can guarantee that we have always been abiding by the policies and guidelines of the Marketplace. Thank you for the time to read my request. I hope that you can assist me in this matter. Good day.Business Response
Date: 06/29/2023
Hello,
While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
The seller has received appropriate communication by email on 2022-11-27.
Seller performance team Amazon.comInitial Complaint
Date:06/24/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am ***************************. I have an Amazon Seller account which I have been operating at the Amazon Marketplace but got suspended last August 2022 due to a Dropshipping and a Seller Code of Conduct violation. I want to give your office an overview of my account status to help you understand my dispute and hopefully help me negotiate with Amazon to reactivate my account because I still have withheld funds amounting to twenty seven thousand five hundred twenty-two dollars and ninety cents ($27,522.90) that need to be withdrawn as soon as possible.We are operating a business using the dropshipping model in accordance with Amazon policies and guidelines. This is deemed acceptable as long as we can guarantee that only our name is identified on all our items. Unfortunately, in our recent transaction, our team failed to do a thorough quality check on the items before they were shipped to our customers, which triggered our current policy suspension.I am humbly asking your good office to help us negotiate with Amazon to reactivate my account and withdraw my funds amounting to ($27,522.90). Please know that I only sell on Amazon Marketplace, and this is my only source of income. That is why I really need to resolve this issue as soon as possible. From the start of my business, my team can guarantee that we have always abided by the policies and guidelines of the marketplace. Thank you for taking the time to read my request. I hope that you can assist me in this matter. Good day.Business Response
Date: 06/27/2023
Hello,
While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.
The seller has received appropriate communication by email on 2023/03/01.
Seller performance team Amazon.comInitial Complaint
Date:06/24/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am *********************, an Amazon seller. My account was unexpectedly suspended in June 2022, allegedly due to a violation of the Multiple Account Policy, an issue I believe to be a misunderstanding. I still have withheld funds amounting to three thousand, two hundred three dollars, and fifty-four cents ($3,203.54) that needed to be withdrawn as soon as possible.Your assistance is urgently needed to help me negotiate with Amazon. I stand ready to provide any necessary documentation to verify my compliance with Amazon's policies, correct this issue, and regain access to my funds. Thank you for taking the time to read my request. I hope that you can assist me in this matter. Good day.Business Response
Date: 06/25/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from
the seller via email on 06/25/2023.Thanks, Amazon.com Seller
PerformanceInitial Complaint
Date:06/24/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Amazon Delivery Drivers Continue To Deliver Packages To The Wrong Address Knowing They Have Delivered In This Area ************* My Order Number112-4982802-9710637 Was A Book Titled Loved Ones In Heaven It Stated On The Delivery That My Order Package Was Hand delivered To Another Resident Instead Of Walking Over To Place It On # *** *ront Porch The Delivery Driver Delivers It To # ******************** This Makes 3 Times I Have Also Notified The * T C Concerning This Matter Items I Pay *or Amazon Delivery Drivers Give It To Someone Else On Purpose To Keep And I'm Left With Nothing I Want My Items I Have 2 More Items Coming This Weekend Delivery Drivers ***********Business Response
Date: 06/25/2023
Hello ******,
I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I sincerely apologize for the inconvenience caused with the delivery service provided on your recent orders and rest assured that this is not the kind of service we want to provide our Prime customers. Fast, easy shipping and dependable delivery is something that we pride ourselves on at Amazon. Thank you for bringing the details of the delivery issue to our notice.
To help you with this, I've passed your feedback along to the appropriate team for review and to make corrective actions to prevent something like this from recurring. Kindly let us know if you still face any delivery issues on your future orders by contacting us to escalate further.
With regards to the order #***-4982802-9710637, If you do not find/receive the package by Monday 26 June 2023, please contact us using our chat platform. The bot will quickly fix the problem or connect you with someone who can.
Thank you for your understanding and co-operation.Regards,
****** K
Amazon.com
*****************************
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