Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear bbb I have had to come to you to ask for your help, Amazon has deactivated my account for almost a year now and they have asked me for information to reactivate it and I have sent the information over and over again but they keep insisting that they can't tell me exactly what information it is because their methods are confidential? something illogical because they ask me and request information or that I reapply my store if they are not going to tell me that they need or they are not going to reactivate it besides that it is not logical that every resource that I send you always answer me the same thing I am sure that these responses are automatically I do not think it is fair treatment So I come to you so that you can communicate to Amazon that they are playing with my time and effort and that this is demeaning and I request that my case be taken into account.I want to thank you for participating as mediators and for helping me to be heard and taken into account by **********************.

  Business Response

  Date: 07/05/2023

  We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email.

  Thanks,
  Amazon.

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a KitchenAid mixer from Amazon on June 18, 2023 with the order number 114-3248392-1724231. After deciding that I no longer wanted the item, I initiated the return process as per Amazon's guidelines. However, the issue arose when Amazon claimed that I returned the wrong item, despite my assurance that the correct product was indeed sent back.Throughout this ordeal, I have cooperated with their customer support and returns team, providing all relevant information, including tracking details and proof of return (1za663w92607858348). Despite this, Amazon continues to assert that I must return the item to receive a refund, even though they have confirmed receiving the item.Additionally, their response stated that the wrong item has been discarded and cannot be returned to me. This circular situation has left me frustrated and concerned about the lack of transparency and fairness in their handling of the matter.I request that Amazon promptly processes the refund for the returned KitchenAid mixer, as it was last in their possession. Thank you for your attention to this matter. I hope the Better Business Bureau can assist in resolving this issue and ensure that Amazon upholds their commitment to customer satisfaction and fair business practices.Sincerely,*********************

  Business Response

  Date: 07/13/2023

  Hello,

  We are currently working with the customer's card issuer to resolve the dispute raised on this order.
  

  Card issuers usually resolve chargeback disputes within 30 days, but sometimes it can take longer. If the customer needs more information or wishes to cancel any disputes, please contact the card issuer.

  We sent a confirmation to the customer's registered email address on **********.
  

  Sincerely,

  ********

  Amazon.com

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Urgent Action Needed | Seller ID *************. I hope this message finds you well. My name is ******, and I represent ******************************* a merchant that has been actively selling on Amazon for the past seven years. We pride ourselves on having an impeccable reputation and being a best-seller in several home product categories.I am writing to bring to your attention an urgent issue we are facing with our advertising account. The issue we are encountering is that our advertising account has been deactivated by Amazon system, with a "Payment failure" error message. However, upon internal review, we have not identified any issues on our end that would cause this.We have opened an investigation into the matter in the advertising account, case number ***********. It has been 6 days since we initiated the investigation and, regrettably, the issue remains unresolved by Amazon support team.It is essential to recognize the substantial impact this is having. Amazon is losing a lot daily as Amazon is not receiving funds from our advertising budget, and we are losing our leading position in our respective categories.I ask you to investigate this issue as it is causing significant damage to both our business and Amazon.Thank you for your attention to this critical matter. I look forward to a prompt response.

  Business Response

  Date: 07/02/2023

  The seller currently has an active investigation on Case ID ***********. The associated specialist has requested special assistance from an internal team to resolve the seller's concern.

  Business Response

  Date: 07/12/2023

  Hello from Amazon,
  
  As informed in Case **************, ******* Partner's issue is now resolved.
  
  Their advertising account has been enabled now.
  
  If they need any clarification, please ask them to follow up on the above mentioned case.

  Customer Answer

  Date: 07/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They called me 3years ago and told me that I could get prime video for lifetime for *********************************************************************************************************************************************************** that Amazon took out ***** when I looked at my bank statements they had been taking that amount since December I never talked to anyone about doing that

  Business Response

  Date: 07/10/2023

  Hello ***********************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the prime video subscription. 
  
  I would like to inform you that there is no such option as lifetime on Amazon subscriptions. 
  
  You'll be charged for monthly or annual for any subscription on the website. 
  
  Unfortunately, we'll not be able to take any action on the refunds from our end. 
  
  I would suggest you to contact your bank and check for the available options to get the amount reverted. 
  
  If there was any other alternative, we would have surely helped.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

• Initial Complaint

  Date:06/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon charged my son 3 Prime Video fees every month for the past two years until I caught it. He never had Prime Video. The total is $510.I spoke to a customer representative via their chat option, and was reassured that I would be refunded the $510. I never received it.This happened again on a phone call with a customer service representative.I emailed the executive team and was told they have no record of the charges, since I immediately closed the account upon seeing the unauthorized charges.I have sent them bank statements with the charges listed, and a Rocket Money statement with the charges listed.They say they can't refund me, even though I was told twice by customer service that I would be. Now they simply won't respond to my emails.

  Business Response

  Date: 07/02/2023

  Hello ******,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the charges noticed for the Amazon Prime Video on your son's account that was closed.
  
  To help you with this, I've worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.
  
  I've checked and can confirm that the information shared to you via email dated Sunday, June 11, 2023 at 9:09 PM (PDT) with the subject line 'A Message from ***** with Amazon.com Executive Customer Relations - Re: IS ANYONE GOING TO RESPOND? Repeatedly Lied to by Amazon ***************** is correct.
  
  Ive pasted the correspondence below for your convenience:
  
  As stated previously, our account specialist confirmed that there have been no signs of unauthorized access to your son's account; therefore, we are unable to issue refunds.
  
  Since we were able to verify the request to close your son's account, we are unable to restore his Amazon account, as well as any associated data.
  
  You can find more information on what happens when you choose to close your account on our help pages here:
  
  *****************************************************************************************
  
  I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.
  
  We appreciate your business and hope to have the opportunity to serve you again in the future.

  Regards,
  
  ****** K
  Amazon.com
  *****************************

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20258702
  
  I am rejecting this response because:

  I have provided two different records of the unauthorized charges that Amazon made on my son's account.

  When $510 worth of unauthorized charges over the past two years were discovered on his account, we did the first thing that anyone would do - close the account to avoid further charges!!  After speaking with customer service, we re-opened the account.  However, Amazon's clever way of dealing with this is just to say that since the account was closed, they have no records of anything and can't confirm any charges.  I have provided bank statements showing the Amazon charges as well as another financial tool that recorded the charges, yet they still claim they have no record of charges.

  Also, the charges were for Prime Video and he was charged every month for two years.  There were 3 charges per month:  $9.99, $8.99, $3.99.  How is that even possible?  My son never used Prime Video since I have a Prime account that he uses.  Three subscription charges every month?  For what??  Amazon has basically stolen $510 from my son and refuses to refund it.  Sounds like a total scam to me.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a laptop (order number 113-9070596-2897814) on 6/24 and when I checked out it said a delivery date of 6/28. I checked a couple days later and said arrival date of 6/29 by 9pm. On 6/29 at 8pm I contacted customer service to ensure it would arrive that night and they told me it would. It did not arrive. I contacted customer service on 6/30 and was told it would arrive by 7/2. I said that was unacceptable because I start a Master's program on 7/1. They escalated it and came back and said they can do anything or put in a replacement order until 7/6. They said the order is being shipped through Amazon so I do not understand why they can't cancel the order if it's in their possession and the reason for cancelling is for late delivery. I believe this package is lost because the tracking provided says *** but it's not a valid tracking number with them and the last update to tracking through Amazon was 3 days ago. I am paying approximately $28 a day for this online master's program. I would like an immediate refund or replacement of the product or compensation at $28 a day after 7/1 for every day of coursework I will miss due to Amazon.

  Business Response

  Date: 07/02/2023

  Hello *******,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the order #***-9070596-2897814 that isn't delivered as scheduled.
  
  I've reviewed the details of the order and see that the order was completely refunded on June 30, 2023 back to your account as gift card balance that you applied on your recent order #***-7289952-4791403.
  
  You can view the status of your refund in Your Account here:
  ***********************************************************************************
  
  You can view your gift card balance and activity here:
  ************************************************
  
  I hope this information helps. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Getting automated emails about unappealable account closure for ********************. The Email claims I have been notified multiple times for violation of terms and agreement. I have never received any warning Im anyway for such violations. Every reply I make is met with a repeated reply saying the same thing over again. Hello,We previously contacted you about multiple violations of our returns and refund policy. Since then, we have continued to notice violations of such policies on your account. We are writing to let you know that we have restricted your account to ********************** purchases only. We will automatically cancel all non-digital orders placed on Amazon.com and if you have been charged, a refund will be processed.Note that your seller account is not impacted by this change.If you would like to appeal this decision, reply to this email to reach an account specialist. Our customer service team can only confirm that we sent you this message and help you with any technical issues. They cannot reverse this decision or provide you with more details on this matter.Account specialist ******************************************** have never had an account prior to this one and have never received any warning for any violation.

  Business Response

  Date: 07/02/2023

  Hello *****,
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I see the concern you have shared with me regarding the hold that was placed on your account and have reviewed it in detail. As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly. 
  
  In response to your appeal we have decided to reactivate your Amazon.com account. You will be able to use your account and gift card balance normally. 
  
  Please note that we periodically review accounts for compliance with the terms and conditions of use of the website. I share a link to the terms and conditions on the help pages for reference. 
  **********************************************************************************************************************************************
  
  I hope this helps not have any issues in future. 
  
  Regards,
  Raman R.
  Amazon.com ****************

  Customer Answer

  Date: 07/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,I have been selling items under the brand FARMASi for quite some time. The FARMASi brand (serial no. ********* in the COSMETICS category is "dead". I have attached a TESS ******** (*****) screenshot to confirm my statement.Therefore, any rights to the trademark mentioned above were abandoned on January 31, 2023, and this trademark is currently not protected by any intellectual property rights.Also, there is a brand FARMASi in the PRINTED PUBLICATIONS OR CATALOGS ABOUT COSMETIC category (serial no. *********. This brand is not related to cosmetic items but to CATALOGS or JOURNALS about cosmetics.I have noticed that ASIN B08PZ45FRZ (the COSMETICS category) has been added to the Transparency Program. However, as I mentioned earlier, the FARMASi trademark in the COSMETICS category is "dead". Therefore, items on ASIN B08PZ45FRZ under the FARMASi brand in the COSMETICS category canNOT be added to the Transparency Program because the brand itself does not protect any intellectual property rights due to its "dead" status.Given the facts mentioned above, I request Amazon Support to remove ASIN B08PZ45FRZ from the Transparency Program, as its addition was already erroneous due to the "dead" FARMASi brand in the COSMETICS category. I have attached a screenshot of the notification from Amazon to confirm that items on ASIN B08PZ45FRZ were added to the Transparency Program. Also, I attached a screenshot of ASIN B08PZ45FRZ to confirm that items on this ASIN is NOT a PRINTED PUBLICATIONS OR CATALOGS ABOUT COSMETIC.I sincerely hope for the high-quality assistance of Amazon Support and the prompt removal of items on ASIN B08PZ45FRZ from the Transparency Program. Many thanks for considering my request.

  Business Response

  Date: 07/03/2023

  The complainant's concern was reviewed and the complainant cannot be found on the brand registry for the brand "FARMASi". Additionally, the **** was added to the Transparency program at the request of the rights owner, so the **** will not be removed from the program.

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20258582
  
  I am rejecting this response because: Amazon Support stated they couldn't find me in the Brand Registry user list for the "FARMASi" brand. However, I never claimed to be such a user. I am a complainant defending my consumer rights as a user of *******************************************.
  
  According to Amazon's policies, any user (both customer and seller) can report violations and non-compliance with Amazon's policies. I am exercising my right guaranteed by Amazon Services Business Solutions Agreement. The Brand Registry policies do not mention who can cancel the brand's participation in the Transparency Program. Therefore, any user, including myself, can make such a request.
  
  I tried to contact Amazon Support through cases and the "Report Abuse" button. However, these actions did not bring the desired result, as I encountered incompetence. Therefore, I request a transparent review from Amazon Support through the BBB Complaint Form.
  
  In their response, Amazon Support also mentioned that the brand "FARMASi" was added to the Transparency Program by the rights/brand owner. However, how can one be the rights/brand owner for a brand marked as "dead"? It is clearly a rhetorical question since obtaining the "dead" status for a brand means the rights/brand owner loses any rights to that intellectual property.
  
  According to ***** records, the brand "FARMASi" (serial no. ********* in the COSMETICS category has been marked as "dead" since January 31, 2023. That was six months ago. ASIN B08PZ45FRZ falls under the same category (COSMETICS). From this, it can be concluded that the brand owner has no rights to the "FARMASi" brand in the COSMETICS category, including its addition to the Transparency Program.
  
  Yes, there is another brand named "FARMASi" (serial no. ********* in the CATALOGS or JOURNALS category about cosmetics, according to the official ***** classification. However, as I mentioned, CATALOGS or JOURNALS about cosmetics is not the same classification as COSMETICS. I cannot fathom how Amazon Support overlooked such a colossal error in the system, but I request its immediate correction.
  
  I request the removal of ASIN B08PZ45FRZ (brand "FARMASi") from the Transparency Program in the COSMETICS category, as the brand "FARMASi" (serial no. ********* in the COSMETICS category has been marked as "dead" since January 31, 2023. Please review my attachments and verify the information I provided personally through the ***** website. I sincerely hope for your highly qualified assistance and prompt removing ASIN B08PZ45FRZ from the Transparency Program. I really appreciate any help you can provide.
  
  Sincerely,
  
  Gesta Trade Llc

• Initial Complaint

  Date:06/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3 occasions, I have returned an item to Amazon, received confirmation that they received the item and issued a refund. Then a few weeks later Amazon sends another email stating that they never received my return and that Ive been charged for the item. When I contact customer service, they always admit that it was a mistake and that they have received the item and Ill be refunded again. The problem is that Amazon makes it incredibly difficult and time consuming to get in touch with customer service and get the issue resolved. Ive wasted a huge amount of time trying to resolve each time. Interestingly, it only seems to happen for low dollar items, as if theyre hoping most people either wont notice the small charge on the credit card or wont think its worth the hassle of dealing with customer service. This seems like an intentional scam tactic. A company this large should not be making this kind of mistake repeatedly.

  Business Response

  Date: 07/03/2023

  Hello *****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern that you were charged for the returned item MLMW Shawls and Wraps for Evening Dresses *********** Wraps for Women.
  
  I apologize for the inconvenience that you have experienced in this case.
  
  Upon checking I see that you were charged for this item as there is no record of the carrier receiving the return, and/or we've not received it for processing at the return center. However as an one time exception I'll issue a gift card for $12.61.
  
  Please let us know if you would like us to proceed with the gift card balance to your Amazon account.
  
  We look forward to hearing from you soon.
  
  Please feel free to contact us directly by replying to ***********************************************
  
  Regards,
  Pratap

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20258565
  
  I am rejecting this response because the company offered a store credit but refused to acknowledge the complaint that this is a repeated problem due to an error on their part. I provided ample evidence that A) the carrier received the package (see newly attached receipt), B) Amazons own app had earlier acknowledged the item was in transit, C) a communication with customer service acknowledged having received the item. 
  

  What I would like as a resolution is assurance that they will remedy the problem and that this will not continue to happen repeatedly in the future. 
  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue is unable to disable 1-click buy option for Amazon.Amazon account settings have the option to disable 1-click purchase which prevents accidental purchases due to touching the wrong button. However, even after exercising this option 1-click buying remains. Amazon is purposely using this strategy to encourage unintended purchases on touch screen devices and then making it a multi step process to immediately return an item. In particular this is a problem for digital content. Amazon should offer an instant return option for digital content not downloaded or opened to correct this problem they created by 1-click buy.

  Business Response

  Date: 07/05/2023

  Hello *****,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  We appreciate the time you took to provide us with your feedback about the 1-Click settings of your Amazon account. We welcome the opinions and suggestions of our customers.
  
  I've forwarded your feedback to the appropriate team internally for their consideration in their future plans. Please feel free to continue to send us any suggestions for improvement as your opinion and participation is valuable to us.
  
  Moving forward, I'd like to get some additional information regarding your experience. If you wouldn't mind, please reply directly to this email with the following information:
  
  1. What type of digital content did you experience the unintended purchases with (i.e. Kindle eBooks, Prime Video content, Digital subscriptions such as Kindle Unlimited, etc)?
  2. What device were you using at the time of the unintended purchase (i.e. Amazon Shopping app on an Android phone, Amazon.com website on a Windows computer, etc)?
  
  Thanks for your patience and we look forward to hearing back from you again soon.
  
  Please feel free to contact us directly by replying to ***********************************************.
  
  Regards,
  Pratap

  Customer Answer

  Date: 07/20/2023

  I responded to Amazons request for ,ore information.  Then Amazon told me that their system had no way to disable digital purchases like the one I made.
  
  Laura