Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,770 total complaints in the last 3 years.
22,129 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB I am contacting you in order to get an answer from Amazon Because Amazon is holding my store. I was told that by sending an appeal explaining what happened to my seller account my store would be restored but surprise surprise my account is now over 9 months old and it still has not been restored. The name of my Amazon store is: Quick Products By BCK Investments.Thank you for your help.
Business Response
Date: 07/03/2023
Hello,

We received your submission but do not have enough information to reactivate your account.

Why did I receive this message?

You have not sent ** sufficient information that we previously requested from you to address our concerns with your account. For confidentiality reasons, we do not provide details about our investigation methods.

What happens now?

We will continue to keep your Amazon seller account deactivated to prevent harm to our customers, other selling partners, and our store. We will not consider your submission if your request does not provide evidence that you will no longer pose a risk.

You can learn more about your account health in the Performance section of Seller Central (****************************************************************************).

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to ***************************************.

Thank you,
Amazon.com
Customer Answer
Date: 07/05/2023

Complaint: 20259461

I am rejecting this response because: I can not accept this response from Amazon as I have provided all the information necessary for the account to be reactivated in this opportunity I want to say that the information they speak of has already been drafted and complied in my action plan and in my business management so I do not think it is fair that Amazon responds in this way to you as a serious entity, this response and sla they give in everything: case log, calls, via email, in everything and now here it is a computer rejecting all appeal is a lack of respect for Amazon sellers.

Sincerely,

*************************
Initial Complaint
Date:06/30/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an item for $1049.00. Delivered destroyed. Box that item shipped in, didn't fit purchased item. During shipping both box and product destroyed. I am getting hung up on multiple times and have been on hold for 2 hrs, getting me nowhere. This was a time sensitive item, for travel across the country for a family member who passed away. I need help, getting through to someone who can correct the problem, and send a replacement no.later than 7/6/2023. I have never been treated as bad as the last 2hrs with Amazon representatives.
Business Response
Date: 07/02/2023
Hello ******,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the damaged item delivered in the order #***-7224915-1689821.

I've reviewed the details of the order and see that the order was successfully refunded on July 1, 2023 back to your original payment method.

Since the order was partially paid for by a gift card, $688.05 will be returned to your gift card balance.

These funds will be automatically applied to your next order. You can view your gift card balance and activity here:

************************************************

You'll see the refund to your card for ****** in the next 3-5 business days.

You can view the status of your refund in Your Account here:

***********************************************************************************

Since the order is completely refunded, the option to check for the availability of the replacement is no longer an option on the order.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:06/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, this is ****, my English is ****. I have a problem about refund issue with Amazon which I have to file a compliant, I had two transaction with Amazon, one was happened on Nov 7,2022, the order # is 112-9441800-0459444, the item is Famedio 3s Heated Neck stretcher for Pain Relief, Magnetic Therapy ......, it costs &*****. The other was happened Nov 24,2022, the order# is 112-0644836-4297053, the item is ******** Beach Juicer Machine, Big mouth large 3 Feed chute, it costs $54.59, and I have returned these two items on Jan 26,2023, but so far I havent accept the refund. I have contacted with Amazon several time about the refund, but Amazon answered they have refunded money to my Amazon account on Jan *******, but I waited and checked my Amazon account, five months fast, I really cant find these two refunds. Amazon didnt give me any detailed explanation.Please kindly find attached some of settlements for your reference. I appreciate your help. Thank you very much!
Business Response
Date: 07/10/2023
Hello *********,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Order ID: ******************* refund issues.

I apologize for the inconvenience.

Upon checking, I see that the complete refund for the above order has already been processed to the gift card balance on your account.

You can view your balance and usage history in Your Account here:

*************************************************

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Initial Complaint
Date:06/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created the "*******************/US TREND" account with my driving license as an individual account. Unfortunately, I have forgotten the login details and am unable to retrieve them. Consequently, my "Your Choice Shopping Mart" account, which I created using my passport and attached my LLC, has been deactivated.I deeply regret any inconvenience caused due to this situation, and I assure you that it was not intentional. I rely heavily on the Amazon platform for my business, and the deactivation of my account has had a significant impact on my operations.To address this issue and avoid any further complications, I would like to provide the following information:Full Name: ******************* Account Name: Your Choice Shopping Mart LLC Name: Best Trends LLC Account Creation Method: I created the account using my passport, which is the official identification document for me.LLC Attachment: I have attached my LLC to this account to establish its connection with my legitimate business operations.Previous Account: The account "*******************/US TREND" has no association with my current "Your Choice Shopping Your Choice Shopping Mart" account and should not affect its standing.I kindly request your assistance in reactivating my "Your Choice Shopping" account so that I can resume my business operations promptly. I understand the importance of account security, and I am willing to provide any additional information or verification that *** be required to restore access to my account.I apologize for any inconvenience caused and appreciate your time and attention to this matter. I am looking forward to your prompt response and a positive resolution.Thank you for your understanding and support.
Business Response
Date: 07/02/2023
Hello,

Thank you for submitting your appeal. We have reviewed the information that you provided and have reactivated your account. Any funds that were withheld as a result of deactivation are now eligible for disbursement.

Please make sure that you have taken the necessary steps to prevent these issues from happening again. If these issues continue, your account may be deactivated.

For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
******************************************************

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
***************************************************************************
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
***********************************************************************
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Initial Complaint
Date:06/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ******************, im the owner of Sarob LLC / Mouhcine.****** my account has been deactivated since June 26, 2022, i have been waiting for a response from Amazon but always i received the same response.my account has been deactivated for a long time and I have not had with them was through a CaseLog that they responded to me on 06/04/2023. An Amazon, I have contacted them several times to ask for help in releasing my funds as a last resort and I always get the same response, the last communication I had with them was through a CaseLog that they responded to me on 06/04/2023, an Amazon analyst named ********* replied the following "After completing our investigation and reviewing the information you provided, we have determined that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. " and in another part they told me "The funds in your account will not be disbursed to you. This is a final decision made after reviewing the information you have provided to us." I don't understand on what rule they base to take such drastic decisions, they make me appeal my store by means of documents and proofs, telling the truth and arguing my old management of the account together with the new measures and management to reject my documents and continue in that decision, Amazon can not retain my funds, they can not accuse me and take a decision of something that I have already given them enough arguments for my account to be reactivated.I have many documents that explain what I did and why I did it, I think that whatever I have done in the past, it is not a reason for them to withhold the money I invested in the account, please investigate this case and give me some answer, I will be very attentive if you need any specific information from me.*********,Mouhcine Boutament SAROB LLC / Mouhcine.****** ********************************
Business Response
Date: 07/06/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023/11/1.
Seller performance team Amazon.com
Initial Complaint
Date:06/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account is registered under the email address ****************** and I have been an active user of the platform for a 6 years. However, on 6/29/2023, I was informed by Amazon that my account had been temporarily suspended due to the alleged misuse of a gift card in violation of the terms and conditions. This news came as a complete shock to me since I firmly believe that I have not engaged in any activity that would breach Amazon's policies.Immediately upon receiving the suspension notification, I contacted Amazon's customer support to seek clarification on the matter and resolve the issue. During our communication, I was informed that providing supporting documents would be necessary to verify my claims of innocence. In response, I promptly submitted all relevant supporting documentation, including transaction records, purchase receipts, and any other evidence that would substantiate my assertion of not violating any terms and conditions. These documents were sent to Amazon on the same day through the amazon portal.The suspension of my Amazon account has caused significant inconvenience and disruption to my online activities. As an avid Amazon shopper, I heavily rely on the platform for a wide range of purchases, including household essentials, electronics, and gifts. Moreover, the inability to access my account has also impeded my ability to track orders, access my order history, and communicate with sellers regarding ongoing transactions. This situation has not only resulted in frustration but has also created a sense of uncertainty and loss of trust in Amazon's customer service and support system.I kindly request that Amazon can reinstate my suspended account. I kindly request that Amazon promptly addresses and resolves the problem regarding my suspended account. It is my hope that Amazon will take immediate action to lift the suspension and restore full access to my account.
Business Response
Date: 07/18/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 6/30.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 07/18/2023

Complaint: 20258988

I am rejecting this response because:
Your response was nothing short of disappointing, as it failed to provide any concrete reasons for this drastic action. While I am aware of Amazon's right to refuse service, your lack of transparency and refusal to disclose the specific terms and conditions I allegedly violated is utterly unacceptable. It is both unjust and unethical to exercise this power without providing the affected customer with a clear understanding of the specific terms and conditions that were violated. I insist on receiving a comprehensive explanation of the alleged violation, as this will enable me to address any potential misunderstandings and rectify the situation accordingly.
Let me be clear: I demand an immediate reinstatement of my account, along with a comprehensive explanation of the supposed violations. I will not accept vague references to your so-called "proprietary" investigation methods. As a customer who has been with ********************** for over six years, I deserve the respect and courtesy of knowing precisely why my account was terminated.
Moreover, if you insist on pushing through with this unwarranted account closure, you are obligated to refund me without delay:
1. On June 28, I renewed my annual Prime subscription, costing $139. Given the abrupt closure of my account just one day later, I demand a full refund of this amount. It is utterly ludicrous that I was not allowed to enjoy the benefits I paid for.
2. My account held a substantial balance of over $600 at the time of termination. I expect this balance to be promptly refunded to me in its entirety. Amazon has no right to withhold my hard-earned money under such dubious circumstances.
Your actions leave me with no choice but to believe that Amazon is attempting to extort money from me. It appears that your organization has no regard for loyal customers, as evidenced by the appalling lack of communication and transparency.
I demand immediate action on your part. Reinstate my account and provide the necessary clarifications regarding the alleged violations. Alternatively, refund the full amount for my Prime subscription and the remaining balance in my account without delay. Failure to address my concerns adequately will only reinforce my belief that Amazon is engaged in fraudulent practices.
I expect a response from you within 48 hours, outlining the steps you will take to rectify this situation. Remember that as a customer, I have rights, and I will not hesitate to explore all available legal avenues to protect those rights and seek appropriate compensation for the inconvenience caused.
Amazon has built its success on customer satisfaction, and I urge you not to tarnish that reputation further. The ball is in your court, and your next move will determine the course of action I take in response to this egregious mistreatment.

Sincerely,

**************
Business Response
Date: 07/22/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 6/30.

Sincerely,
***
Amazon.com
Business Response
Date: 08/13/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 08/20/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 09/20/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Initial Complaint
Date:06/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought $400 worth of gift cards and they disappeared..... They will not give me my money back they're just getting me to run around They booted me off my account I can't even access it
Business Response
Date: 07/19/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Customer Answer
Date: 07/19/2023

Complaint: 20258954

I am rejecting this response because:

Sincerely,

***************************
Customer Answer
Date: 07/20/2023
20258954
I am sorry .... I couldn't understand where to start my response back to that. And accidentally hit the proceed button which ended the message... My response to that would be I didn't do anything wrong. I bought their gift cards at ****** department store and spent it on their site with their amount of money that was on the gift card....also.... I scrolled down on the site. And I read my complaint and there isn't a amount on it....and I am seekin my money back in the amount of 400$ + 5%interest ever day until I receive my money...
Business Response
Date: 08/01/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Business Response
Date: 08/21/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
********
Amazon.com
===================
Business Response
Date: 08/27/2023
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained,used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
Amazon.com
Customer Answer
Date: 08/28/2023

Complaint: 20258954

I am rejecting this response because:This is absolutely ridiculous....their.."standards" are rob the common American with a computer instead of a gun....I said it before and I'll say it again...I have ordered thousands of dollars of merchandise threw amazon...the only thing I changed was my phone number....THATS IT !!!! AND NOW IM FRAUDULENT!?!?!?!?!?....I work very hard for my money and I'm NOT going to just let someone take my money....Amazon u are a thief !! And should be prosecuted to the full extent of the law...just like I would if I would have done what they did...

Sincerely,

***************************
Initial Complaint
Date:06/30/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *************************, and I am the owner of an Amazon.com store, Dynamics Goods. My Amazon seller account was deactivated for more than a year and has remained inactive for nearly a year with no end in sight. I have been sending appeals to Amazon in the hopes of reinstating my account, but I have not received any substantive response or a detailed explanation as to why my account remains suspended.Instead, I merely receive the same automated message time after time, stating that my account has been deactivated in accordance with Section 3 of Amazons Business Solutions Agreement and that, despite numerous detailed appeal submissions, Amazon does not have sufficient information to justify reactivating my account. It is clear from the robotic nature of these replies, as well as the immediacy with which my appeals are rejected, that Amazon is not actually reviewing my appeals or evaluating my case on its merits.I truly dont know where to turn for help: I cannot access my account, ********************** isnt considering my appeals, and my money has been frozen for nearly a year. If I only knew the basis for Amazons decisions, I could take steps to cure any deficiencies and allay their concerns. Unfortunately, I remain almost totally in the dark and lacking any instructive guidance. I truly dont know where to turn for help: I cannot access my account, ********************** isnt considering my appeals, and my money has been frozen for nearly a year. If I only knew the basis for Amazons decisions, I could take steps to cure any deficiencies and allay their concerns. Unfortunately, I remain almost totally in the dark and lacking any instructive guidance.Sincerely,*************************
Business Response
Date: 07/02/2023
Hello,
We have decided to reinstate this account and an email was sent to them informing them of this decision on July 2 2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 07/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has recently shipped products I've ordered without any external packaging. I emailed Amazon yesterday, (June ********************************************************* outer protection, sturdy rip-proof poly bags, bubble wrap poly bags, or boxes as was typical prior to my Prime membership renewal. I've received two emails from executive offices, ******************************* and neither specifically addressed my issue. Should I need to return an item as I received it and due to improper outside protection, it would result in their determination as customer damage at the receiving location. I clearly would not have recently renewed my Prime membership had I been aware of their revised shipping policies. I've requested a prorated refund which they have not offered at this time. I would have no issues if they would package all my orders instead of slapping a sticky label on an item and sending it off.
Business Response
Date: 07/03/2023
Hello ***,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the packaging of your orders.

I apologize for the inconvenience that you have experienced in this case.

Thanks for taking the time to let us know. We value your feedback, as it helps us to provide the best possible service.

The packaging methods we use have typically proven over time to protect your orders effectively. We take full responsibility for packaging your order so that it arrives safely.

At Amazon, were committed to a sustainable future and we are making big changes to protect the planet. Last year, Amazon co-founded The Climate Pledge a commitment to reduce our carbon emissions and become net zero carbon by 2040.

Were constantly working to reduce and eliminate packaging waste, while getting your orders to you in packaging that protects the items. Over the past few years programs like our Frustration Free Packaging program have eliminated more than ******* tons of packaging materials or more than 1.4 billion shipping boxes.

To learn how to minimize your impact on the environment through recycling, reuse and refurbishing, visit Amazon Second Chance below. Amazon Second Chance provides information on how to recycle Amazon packaging, devices and products, along with details on how to find open-box and refurbished devices through Amazon Warehouse and Amazon Renewed.

***********************************

Well use information collected from your order to help assess and improve the quality of the items packaging to ensure that we are delivering a great customer experience.

We look forward to seeing you again soon.
Regards,
Pratap
Customer Answer
Date: 07/11/2023

Complaint: 20258895

I am rejecting this response because: this response is a template used as a reply. It clearly does not represent a fair resolution. I live in an area that has developed a robust recycling program. While I can employ the gift option on some orders, it does not address the delivery instructions that are rarely followed. This in part is why I take issue with their reply that simply does not address protecting my orders and keeping them safe from the elements. Shoving a policy in my face, (third time), without a direct response to my issue is unacceptable. I am a senior and cant afford to purchase a different membership that promises deliveries in outer protection due to my fixed income. Shame on Amazon! Happy Prime day.

Sincerely,

***********************
Initial Complaint
Date:06/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Amazon, regarding the unjust termination of my account *************************** and the subsequent loss of my deposited funds.Amazon's actions in terminating my account without justification may potentially violate the following federal laws:1. Electronic Fund Transfer Act: Under the ***** consumers are protected in their electronic fund transfers, including deposits made via credit cards. Amazon's sudden termination of my account, without any valid cause, may be seen as an unfair practice and a violation of this act.2. Unfair, Deceptive, or Abusive Acts or Practices: The ***** provisions of the ****-******************* Street Reform and Consumer Protection Act prohibit unfair, deceptive, or abusive acts or practices. Amazon's arbitrary termination of my account without reasonable cause may constitute an unfair or deceptive practice,violating the *****.In addition to federal laws, Amazon's actions may also infringe upon state-level consumer protection laws, which may vary depending on the jurisdiction. Potential violations include:1. Unfair or Deceptive Trade Practices: Many states have laws that prohibit businesses from engaging in unfair or deceptive trade practices. If Amazon failed to provide a valid reason for terminating my account, they are in violation of these laws.2. Unjust Enrichment: If Amazon has benefited financially from my deposited funds and subsequently terminated my account without valid cause, they may be liable for unjust enrichment. This doctrine ensures that businesses do not profit from unjust actions at the expense of consumers.My primary objective is to have my account reinstated and to recover the balance that was unjustly withheld.I greatly appreciate your attention to this matter and sincerely hope for a prompt resolution. Protecting consumers from unfair and potentially illegal practices is of utmost importance, I trust that BBB will take the necessary steps to address this issue.
Business Response
Date: 07/28/2023
Hello *********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue that you are not able to login to your Amazon account.

Please reply back to us with the below information and the concerned team will reach out to you to resolve this issue.

Preferred Contact Number *
Best time to call *
Preferred Contact Language *

We look forward to hearing from you.

Please feel free to contact us directly by replying to ***********************************************.

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Pratap
Customer Answer
Date: 08/16/2023

Ive sent the required details to amazon but theyve never called or replied.
My account is still banned and balance wiped.

Thanks

Business Response
Date: 08/21/2023
Hello *********,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I am so sorry to hear of the issue you have shared with us that your Amazon account is banned.

I've escalated this issue to the appropriate team and received an update from them stating your Amazon account is on hold and for us to be able to re-open the account we must follow an advanced security process which consists in asking security questions based on account's information.

Unfortunately your account doesn't have enough information. In this case you can open a new account, but the gift card balance cannot be transferred.

Thank you for your patience and understanding.

Regards,
Pratap

Customer Answer
Date: 08/28/2023

Complaint: 20258785

I am rejecting this response because: Amazon claims theres not enough information omg account to prove that the account is mine. This is a complete lie, the account had my address and credit card information which matches my real name, email address, everything.
Amazon lied in order to steal the balance I had in my account (around ******* usd) terrible business practice with a customer support with no humanity whatsoever.

Sincerely,

***********************************

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