Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Amazon Prime member for years. My first point of unsatisfactory experience occurred when my prime student discount was discontinued. I was still a student when my discount was discontinued but I didnt bother to contact Amazon because it took to much effort for a busy student and mom to deal with. Next is Prime delivery. If my packages came on time like Amazon charge my bank account on time for their Prime service, I wouldnt have to report this today. Most recent is a purchase I made 6/25 for a book that still has not arrived. I called Amazon today to speak with a supervisor. I was placed on hold for five minutes before the woman returned to the phone and stated its taking to long for a supervisor to pick up. I said I will report to the BBB then, dead silence. I ordered tires in the past that was delivered to my neighbors home. Four tires left out for anyone to grab! Im happy there is already a lawsuit going against Amazon because clearly they dont care! I will like a refund of the difference Ive been charged for not being a student when I was and I will like a refund on all my purchases that didnt come in the time promised. I have enough proof to get a case going.

  Business Response

  Date: 07/09/2023

  Hello ****,
  
  I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint and I understand your concern.  The e-mail address you contacted us with doesn't have an order matching what you described.
  
  We only provide information and make changes when the request comes from the e-mail address associated with the account.
  
  If you know the e-mail address your account is under, write from that e-mail address using the exact subject-line.
  
  If your e-mail address has changed, you can update your information by visiting Your Account (*******************************************) and click "Login & Security" at the top of the page.
  
  You'll be able to use the "Edit" button to update your information.
  
  If you're not sure what e-mail address your account is under, please contact us via phone:
  
  **********************************************************
  
  We hope to see you again soon.
  
  
  Regards,
  
  Harasankar.M
  Amazon.com
  *****************************

  Customer Answer

  Date: 07/13/2023

  The email address is *********************** which I thought could have been retrieved by previous order number attachments.

  Business Response

  Date: 07/19/2023

  Hello ****, 
  
  I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 
  
  I've reviewed your reply and the order in question. I apologize for the delay in your order and your recent experience with amazon.
  
  I've passed your message on to the appropriate department in our company for consideration. We value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.
  
  We've already issued a full refund of $12.64 to the original payment method on Monday, July 3, 2023. Refunds typically gets processed within 3-5 business days from the issue date.
  
  You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  
  Also I've reviewed prime membership history of your account. Upon checking that prime student membership was expired on  July 15, 2022. Prime student membership benefit is available only for four years.
  
  In your account it was active from July 15, 2018-July 15, 2022. For more information regarding prime student membership please visit the below mentioned link:
  
  ********************************************************************************************...;
  
  I hope this information helps. We look forward to seeing you again soon.
  
  
  Regards,
  
  Harasankar.M
  Amazon.com
  *****************************
  
  

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20260145
  
  I am rejecting this response because:
  There was ample time from making my complaint to date to review my prime account. There was no compensation made to make up for me paying for a Prime account and receiving so many delays in delivery. Prime members should get all deliveries within three days from purchase day.
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 2023 I lost my credit card and disputed an Amazon transaction. As a result Amazon placed a hold on my account. The disputed transaction was a real charge and I made arrangements with my credit card company to pay it. No matter how many emails I send to Amazon showing that the amount was paid they still have a hold on my account. They do not have a process of canceling the account. They also do not have any business customer service that is capable of resolving the issue. I wasted many hours trying to resolve it with people who cannot even access my account. I am a business owner who is wasting precious time to resolve an issue. I gave up on Amazon but want them to be held accountable for their poor customer service and enrolling my business and having me pay extra for a business account. When I enrolled I was under the impression that there are no extra charges given I am a prime member.

  Business Response

  Date: 07/20/2023

  Hello,
  
  I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. 

  We received your email . We removed your access to this account because your card issuer disputed the original charge for this order and withdrew your payment. Because of this dispute, we have not received payment for the order.
  
  Once the payment is made to Amazon, you will be able to access your account again.
  
  If you do not have another valid payment method registered to your Amazon account, you may contact your card issuer to withdraw the dispute. Your account will remain closed until the dispute is resolved.
  
  Please reply to this email with the card type, the last 2 digits of the card number, and the expiration date for the payment method you are trying to use. We ask you to share your card details via email because it is the safest and the most secure way to obtain this information. For your security, do not send full card numbers by email.
  
  You can also use any gift card balance you have to pay for this order.
  
  Here are the transaction details:
  -- Order number: 114-4897440-4870613
  -- Order date: 12/09/2022
  -- Disputed amount: ****** USD
  -- Items in order:
  
  Item 1 of 2
      Product Name: *********** B6753T Smart Garage Door Opener, Video Streaming & Advanced Corner LED Lighting-myQ Smartphone Controlled-Ultra Quiet, Strong Belt Drive &
      ASIN: B09B2T2XVD
      Quantity: 1
      Price: ***** USD
  
  Item 2 of 2
      Product Name: *********** B6753T Smart Garage Door Opener, Video Streaming & Advanced Corner LED Lighting-myQ Smartphone Controlled-Ultra Quiet, Strong Belt Drive &
      ASIN: B09B2T2XVD
      Quantity: 1
      Price: ***** USD
  
  
  Amazon protects your personal and financial information, and transmits all of it securely. Neither Amazon nor its employees are ever allowed to use your personal or financial information outside of the Amazon online marketplace. A real Amazon email will always end in "@amazon.com" and you can verify that this email ends with it.
  
  If you have any further questions, you can contact our customer service team by visiting the contact page:
  **********************************************
  
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Sasha

  Customer Answer

  Date: 08/14/2023

  I responded many times with email and on the phone explaining to Amazon that the charges were paid.  it took more than 8 hours in total call time.  they always told me to reply by email. 

  I am attaching the images of payment that I sent in my last email on 5/31.  I keep getting generic emails to respond to.  No one calls me.
  

  I was not able to attach the email and I am not able to copy and paste images.  All images sent in that email are attached.

   

  "I am writing to show you that the payment below was paid on Jan 20-23

  I am writing to show you that the payment below was paid on Jan 20-23.
  
  Initial dispute was on January 4 before payment was posted on January 5. 
  
  The net amount paid to Amazon is $626.41.  Can you let me know what else is needed to unlock my account?"
  
  

  Business Response

  Date: 09/12/2023

  Hello,
  
  I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. 

  We received your email.We have researched this matter and confirmed that the dispute on order 114-4897440-4870613 for ****** USD has been resolved in your favor hence the charge remains unpaid.Kindly make the payment at the earliest.

  For more information on the dispute,kindly contact your card issuer.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  *****

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a item from Amazon and it had missing pieces and I returned it by *** and complained since its not the first time receiving damaged or missing items and they stated even though they can track it was shipped back it takes 30 days after the recieve the item to process a refund and then another **** business days to get issued back to the bank or original payment method.

  Business Response

  Date: 07/05/2023

  Hello Grace,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the refund for the returned item Lamicall 2023 Wider Clamp & Metal Hook Phone Mount for Car Vent [Thick Cases Friendly] Car Phone Holder Hands Free Cradle Air Vent Phone Smartpho.
  
  I apologize for the inconvenience that you have experienced in this case.
  
  Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 30 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.
  
  The ************** has to complete the return processing before the refund is initiated.
  
  As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:
  
  **************************************************************************************
  
  Thank you for your understanding.
  
  Regards,
  Pratap

• Initial Complaint

  Date:06/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some steel ***** almost a year ago. When I realized I didn't need them and they were sitting there. I decided to get the items returned. I called customer service to return said items. When I spoke with a agent the agent advised me sending them both back in the same box would be ok. Gave me a return slip to use. I proceeded to box and ship them back using there *** return. Well I received an email saying if I don't return the items I will be charged. So I called the customer service department to inform them I sent them back already. They said they will put it in there notes and let the other team know. So I received another email saying I have so many days left to send them back. I called the customer service agents again and again said they would put it in my notes. Well my card was just charged for the 23 something for the steel ***** which was returned already. I contacted customer service spoke with a agent sent to billing then transferred to escalation. The escalation or management decided to tell me the same thing other agents have said and then abruptly disconnected from chat without resolution. Now I was not rude I was actually being polite for being randomly charged for no reason. They seem to not care about there own customer service people notes and just charge people for something the customer doesn't even have. I was even told they would forward the message to the corresponding department and they would get back to me in ***** hours which never happened. Now I'm no expert but when I have random charges that was not authorized to be charged there is a legal issue with that.

  Business Response

  Date: 07/02/2023

  Hello ***************************,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint and understand your concern regarding the return refund for the Order ID: *******************.
  
  I apologize for the inconvenience.
  
  Upon checking, I see that the complete refund for the above order has already been processed to the original payment method.
  
  I would request you to check the bank statement for more information on the refund.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  Arun
  
  Amazon.com
  ***********************************

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20259912
  
  I am rejecting this response because: Amazon attempted to charge my card again yesterday morning. I am unable to work and I'm disabled. When I spoke with the original lady that set up my returns she told me that sending them together was ok. I returned the and now I keep getting random charges from you guys for the item that is returned. I did a incident report for you guys but they want exact day I sent the return in. *** gave me that slip but once I seen you guys recieved the return I threw it away and no long have access to that information to give you guys. If I could drive to *** store I would just to ask if they have a record. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/01/2023

  Hello ***********;*******,
  
  I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern.
  
  Like informed earlier in conversations that we've had, its not an actual charge *************
  
  I would request you to contact the bank and they'll remove the authorization charges.
  
  Also, if at the exact amount is charged on your card and shows on the order at our end, you can get back to me and I'll make an exception and issue a credit for the same amount as there is no direct refund option.
  
  Regards,
  
  Arun
  Amazon.com
  *****************************

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a item from Amazon on June 22 2023 the item was suppose to be delivery on 24th 2023 I call Amazon before the item was ship and told them to cancel the order because it was cheaper at ******* they said that they wouldn't stop the order and that it should be delivered between July 5 - July 10th I told them that I was not going to be home and I want my money back I will be on vacation for the 4th if July holiday and why should I had to be home all of them days waiting on a package PS I am a senior citizen with cancer I live in an apartment building with people who steal I donot want to be responsible for this item if it is left outside my door Please help me I thank you in advance Ms *************************

  Business Response

  Date: 07/03/2023

  
  Hello *********,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your Order and can confirm the delivery date initially promised was between Wednesday, July 5, 2023 - Monday, July 10, 2023 and an E-Mail confirmation was sent just after placing the Order.
  
  It isn't possible to cancel an order as the shipment has already entered the shipping process and it is with ***** I'm sorry for any inconvenience this may cause.
  
  We request your patience and understanding in this.
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  *****
  ***********************************

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I work for a small business named West Star ***** and we have been selling on Amazon for years.It is for a shipment sent to Amazon FBA fulfillment center MEM1.The items looked like lost by someway. So I initially submit a case using Seller Central. Case ID ***********. But Amazon replied me that they physically counted and did not receive anything. The question is, at the beginning while they receiving them, they do have received such quantities. We did not send an empty box. If there is nothing inside, why did they transfer this package to SAV7(******, **) which I can see in the shipment info.And if, the items were really 0 quantities we should see the quantities became 0 at the beginning. Why did they updated at Jun 7 and all became 0? They received them on May 5.Shipment ID: FBA1746WY3GB Created:Apr 20, 2023 Ship From ******************* ********************************************************************************************* Ship to **** **************************************************************************** ** (****)Content is:X003EP00E5 30pcs X003EP00DB 30pcs X003EP00C7 30pcs X003EOU9UV 30pcs Each wallet is selling for $35.99, so roughly total value $4320=$36*120 And help is appreciated.Thank you,*******,*****

  Business Response

  Date: 07/03/2023

  Greetings,
  

  We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.

  Thanks.

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello.I have a buying account on **********************'ve been buying from it for a long time.Everything went well until Amazon placed my account on hold for nothing.I started using gift cards to pay for part of the orders.I have a photo of all my checks and cards.Amazon does not consider my case.At least not carefully. After all, I did nothing wrong. I have all the checks, that is - proof.I need my account, I can't make purchases.Please, help.I attach photos of checks and gift cards.

  Business Response

  Date: 08/16/2023

  Hello,
  
  Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business,we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 4 August, 2023.
  
  Sincerely,
  Amazon.com

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An unknown Amazon seller has dismissed me from displaying my offers regarding **** B07L5ZM957. I am not the **** B07L5ZM957 owner; I am an authorized distributor with official brand authorization for Brand Santee. The sales of **** B07L5ZM957 under the brand name ****** started in May 2020. However, in violation of Amazon's policies, specifically the Product Brand name policy and the **** editing roles, an unknown seller has changed the brand attribute of **** B07L5ZM957.This violation directly affects me as a seller of this **** because now **** B07L5ZM957 has a brand gate under the unknown brand ZOKLU, which is foreign to this ****. According to the ***** website, the brand Zoklu has a product category that is irrelevant to the product listed. The Amazon system requests ZOKLU brand invoices to confirm the ability to sell this product. However, I have always had invoices from the original brand owner of **** B07L5ZM957, Santee, to prove the purchase of the product.I am attaching the full text of my appeal regarding this problem, invoices for the Santee brand and Amazon Fulfillment Reports screenshots from my account regarding **** B07L5ZM957. Please check information I provided and reactivate the Santee brand for **** B07L5ZM957.

  Business Response

  Date: 07/02/2023

  The **** is marked as brand owned currently and the complainant is not on the brand registry for the marked brand. If the complainant wishes to have the 'brand' attribute changed on the ****, they can request the brand owner to make said changes but the owner is not required to.

  Customer Answer

  Date: 07/14/2023

   
  Complaint: 20259516
  
  I am rejecting this response because: Amazon encourages fraudulent business practices, listing hijacking, and misleading consumers. Amazon employees I repeatedly contacted for help and protection of my rights cannot provide protection guaranteed by Business Solution Agreement and other Amazon policies. An unknown Amazon seller has dismissed me from displaying my offers regarding **** B07L5ZM957. In violation of Amazon's policies, specifically the Product Brand name policy and the **** editing rules, an unknown seller has changed the brand attribute of **** B07L5ZM957. Since the creation of **** B07L5ZM957, it has had the identifiable brand of Santee. Amazon Support can verify this information directly through the internal system.  According to the Product Detail Page Rules Policy on Amazon (******************************************************************************), "Sellers can only update detail pages to better or more accurately describe the product as originally listed. They are not allowed to use an existing listing for a new product version, including changes in color, size, material, features, and product name. Instead, a new product detail page should be created for each new version."
  This violation directly affects me as a seller of this specific **** because now **** B07L5ZM957 has a brand gate under the unknown brand ZOKLU, which is foreign to this ****. According to the ***** website, the brand Zoklu has a product category irrelevant to the product listed. I request you to verify this fact as well. Amazon Support knows about this violation of the Policy; this has been repeatedly confirmed to me on calls and cases to Amazon Support. But despite my desperate attempts to restore justice, Amazon employees tell me they are powerless in this situation. It shocks me that Amazon violates its policies and encourages fraud and dishonest business practices.
  Please give publicity to this issue and help me in restoring justice. I request the reactivation of the Santee brand on **** B07L5ZM957, as it complies with Amazon policies.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We inadvertently forgot to attach our contract with our dropshipper page to AMAZON in my last appeal (6.29.23, 12:29 pm). We just sent in ONLY the cover letter in that appeal. There is no option for attachment in the current appeal format offered on the ACCOUNT HEALTH page. Contacted seller support but in vain. Therefore, we have no choice but have to appeal to AMAZON here. It seems AMAZON use computer to decide the appeal decision. Attached are the new appeal and the signed contract that we have with our drop shipping directors who agree and comply with AMAZON's policy. Our sales revenue last year was over a million dollar, we hope our account can be reactivated a.s.a.p. and we can make profits for AMAZON again.

  Business Response

  Date: 07/05/2023

  Hello,
  
  We have reviewed the sellers account and we are unable to reinstate their selling privileges.
  
  Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and we notified the seller of this decision by email on that day.
  
  We are unable to provide information on our investigation methods.
  
  Sincerely,
  Seller performance team

  Customer Answer

  Date: 07/05/2023

   
  Complaint: 20259503
  
  I am rejecting this response because:  it doesnt make sense.  We have followed and offered our cooperation with AMAZOn's policy.  Amazon fails and refuse to specifically any specific order that AMAZON claims we violated their dropshipping.policy.  It is very frustrating and difficult to do business with AMAZON.  We have 93% positive feedback and are the top 3 in the *** industry on AMAZOn marketplace.  It is very puzzling.

  There is one more attachment for AMAZON, a total of 3.  We only submitted two.  We forgot to present this one.  Here is the third attachment, disbursement hold removed.pdf.  Please forward it to AMAZON in addition to the two we submitted yesterday when we filed the complaint.  

  Sincerely,
  
  Tin Chim

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a chair several months ago from Amazon (last four of the order number ****) and after installation and use we started having problems with how it operated. I contacted Amazon and explained what was happening with this chair. Then I received an email asking for photos of the damage. I called Amazon again and explained you can't see any damages because the damages are internal. The chair would start of working fine and then about halfway through the message cycle return to the start position. I asked several times for a prepaid return authorization since the chair wasn't working properly. Amazon said not to worry about the return cost because the chair was backed by their A-Z policy. I waited but never received a prepaid return label. I called and spoke with Hope, an Amazon representative. She told me to return the chair and email a copy of the receipts to Amazon. I reboxed the chair in the original shipping boxes and mailed it back with ***** since that was the shipper that Amazon sent it to with. I then emailed a copy of the ***** receipts on three different occasions. I spoke with several Amazon Support Supervisors and still haven't received the $728.70 that I paid to reship the chair. I did receive a refund for the cost of the chair.

  Business Response

  Date: 07/05/2023

  Hello, 

  we have raised an internal ticket to issue the shipping costs to the buyer for shipping charges, thanks.