Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  
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  Amazon.com

  410 Terry Ave N Seattle, WA 98109-5210

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was given refund on 6/19/2023.15 days later,no funds from refund in bank.As ****** says $26.94 refunded on 19 th.my bank has no record of this refund.I have called Amazon 25 times over last week,and nobody will help me resolve this issue.Amazon keeps blaming my bank,who has no record of said refund.so I get nothing,just Amazon telling me I have been refunded,but until $26.94 lands in my account, I have not been refunded.Maybe bbb can get AMAzON to call my bank and resolve this,they sure won't do it for me.The only way this can be resolved is for Amazon to call bank,to figure out what is going on.but so far Amazon refuses to do this,they would rather rob me of $26.94,than contact my bank.please help me resolve this,This is also elderly abuse that Amazon has been, mentally abusing me over this,as I am 60 and disabled.and this has caused me mentally breakdown,so I contact bbb.please help

  Business Response

  Date: 07/05/2023

  Hello ******,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the item purchased in the order #***-3913719-9424255.
  
  I've reviewed the details of the order and see that the issue was resolved upon contacting our customer support team.
  
  I see that our team was able to help you with the refund using the other item from the order.
  
  However, as the refund on the item in query is successfully processed on June 19, 2023 to your Master Card, you may check your updated bank statement to trace the refund details or contact your bank with the refund Transaction Id ************.
  
  I hope this helps. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20271406
  
  I am rejecting this response because: 

  Issue unresolved till all funds missing back in my bank account.

  You cancelled 7 orders,and have not refunded for items.

  As in *** cancelling my orders a full refund should have been made.

  Don't believe anything I m being told by Amazon.

  As *** cancelling orders,is on you,and not returning funds from no delivered items may be illegal buisness practice.

  So this how you treat bbb complaints?

  10 COTUMER service people say after *** returns items, I shall have to wait up to 10 days for my funds.

  The 11th person says items won't be cancelled till end of this day.then up to 10 days to RECIEVE refund. I m elderly,this is elder abuse,plain and simple.

  There is no reason to withhold funds because you're shipper has an internal issue.Do so is morally wrong and illegal.also need The 32$ and change,gift card.balance.to be refunded back to my bank.

  Also my 10$ store credit restored,to make my last Amazon order,ever.

  I have ended my prime membership,and need all refunds accounted for so I can cancel Amazon permanently.

  Many reviews will be written about this,with shiny one star attached.

  Maybe seeking a lawyer,if persist,for elderly abuse.

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged 3 times for the past 3 months for services I have never ordered or used. The amounts are $158.87 on 6/3/23, $154.26 on 7/2/23, and $28.61 on 5/2/23. I have tried to get in contact regarding this, but there is no phone number or chat and I havent received any response via the contact form. This is a serious matter, for me at least. How did they get my credit card information? I want a full refund for the charges made and the account closed.

  Business Response

  Date: 07/30/2023

  Hello *******, 
  
  I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message. 
  
  I've reviewed your complaint and checked with the concerned department in this regard. 
  
  They've sent you a communication in this regard on July 21, 2023. I'm sharing the summary of their response here.
  
  As of 03-Jul, your account was suspended and charges / services have stopped accruing. After 90 days, your account will be perminantely terminated. You can read more about the post-closure period and what to do if you would like to reopen your account on the link below:
  
  ***************************************************************************************************************
  
  In regards to your billing adjustment, the outcome was communicated by our Billing team via case ID: *********** on 08-Jul. If you cannot see the refund, please reach out directly to your financial institution.
  
  You can confirm the refund in your Billing console:
  
  *******************************************************************
  
  As part of the *** Customer Agreement, customers are responsible for all activities that occur under their accounts. This includes all applicable fees and charges for use of *** services.
  
  I hope this information helps. We look forward to seeing you again soon.
  
  
  Regards,
  
  Harasankar.M
  Amazon.com
  *****************************

• Initial Complaint

  Date:07/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a 2 Kilo bag of coffee beans that arrived broken open. I contacted Amazon to get a refund. But I was unable to get a refund for the the damaged product. I tried the on-line refund but received message to effect that is not eligible for a refund. I called amazon to only to get a recorded mess with the same information. I was not able to talk to anyone.

  Business Response

  Date: 07/05/2023

  ********************,
  
  I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We're sorry to know about the inconvenience with the order #***-7246467-0403436.
  
  I've requested a refund of $25.00 to the original payment method and will reflect in 3-5 business days.
  
  If you do need to contact us in the future, here's a link to our Contact Us page:
  
  ***********************************************************************
  
  We hope to see you soon.

  Regards,
  
  Abhishek
  Amazon.com
  *****************************

  Customer Answer

  Date: 07/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 111-7808013-0502626 on 30 June 2023 for $215.42. The order was supposed to have delivered on Sunday, July 2, 2023. It did not arrive and I was told that it would deliver the following day on July 3, 2023. When attempting to track through the carrier website, they indicate that they never received the package from Amazon. I have made multiple calls to Amazon's so-called customer service and they indicate that they cannot offer a refund until I receive the package. Common sense dictates that if the carrier does not have the package, they cannot deliver it.

  Business Response

  Date: 07/05/2023

  Hello *****,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the order #***-7808013-0502626.
  
  I've reviewed the details of the order and see that the order was already replaced in order #***-2255232-9225820 on July 3, 2023 when you contacted our support team with the issue.
  
  I see that the replacement order is shipped out with the **** carrier and the tracking confirms that the item is Out for Delivery at this point of time.
  
  I hope this helps. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:07/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So currently I use a product that I very much like. The product in question is the Fire Remote Pro. The issue that I and a ton of people are having is the way that it is being sold. As of this complaint there are 4 different versions of this remote. Now this wouldnt be a problem if the company had boxes for each of these remotes however it states on the page that it can vary which I am also not complaining about. The one issue I have well two is the company not putting what is in the box on the box. I want a certain type of remote which they have and I have gotten but have not gotten it since due to the type of selling they do. I got with customer service asking if I can exchange one of the remotes that I just bought for the one I am looking for and the response to me was to keep ordering till I got the remote that I wanted. This is not consumer friendly.

  Business Response

  Date: 07/06/2023

  Hello Mykal,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for any inconvenience and confusion caused with the item packaging of Fire Remote Pro. I understand that you want to get the item exchanged with the one you are looking for.
  
  I've reviewed the details of the complaint and as replacing the item ordered will replace exact the same item and the option to exchange item for a different item isn't available, you may return the item for a refund.
  
  Our ********************* guides you through the process and gives you options for a return mailing label:
  
  **************************************
  
  Further, if you notice a wrong or incorrect image details on the item page from the item that was delivered to you, I request you to kindly reply back to this email with the images of the received items along with the order number to get the issue escalated further
  
  Thank you for your understanding and co-operation. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:07/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon repeatedly tries to deliver orders to ************ down the road from **. I placed an order and the package was not delivered to my address. Instead, they tried to deliver a plant stand to a 2" slot in the mail room (obviously did not work). I reached out to Amazon and received what can only be described as the most horrific customer service since the **** I have attached a copy of the chat and would like to file a complaint against every party within that chat that refused to be of any help AND wasted over an HOUR of my time trying to fix their carriers non delivery of my package. Your customer service is horrible. The simplest of tasks cannot be completed and I would like a detailed explanation as to the lies I was told on this chat and what action steps you are taking to ensure this never happens to another customer.

  Business Response

  Date: 07/05/2023

  Hello Madison,
  
  I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  We're sorry to know about the recent delivery and customer service experience you've had and the delay with the shipment from the order #***-0186501--6185012. We'll consider this as a feedback for improvements to provide better service and ensure the associate is coached. 
  
  Because you experienced repeated issues with ***** we have made other available carriers have priority to deliver to your address.
  Keep in mind that:
  Giving priority to other carriers doesnt guarantee that this carrier won't be chosen in the future.
  This change is specific for a particular shipping address. If you send items to a different shipping address, the carrier might be chosen to deliver the package. Changes to the address in your account, like adding a new phone number or updating the name, will result in the priority lowering request being deleted."
  
  It will take 14 days for this to be implemented.
  
  Further, I've requested a refund $74.43 for the first shipment from the order #***-0186501-6185012.
  
  We hope to see you soon.

  Regards,
  
  Abhishek
  Amazon.com
  *****************************

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20270861
  
  I am rejecting this response because: I sent them FOUR follow up emails as their response did not address my question and they refused to respond. Horrible customer service.
  
  Sincerely,
  
  ************************

• Initial Complaint

  Date:07/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10, 2023, I pre-ordered a Lord of the Rings Gift Bundle from the Magic the Gathering Store on Amazon.com under my Prime membership. This was order # ***-9557759-2757029.Today I logged in to my account to discover that my order had been unilaterally canceled by the seller and the Gift Bundle product I had ordered is currently showing available for almost twice my 6/10 pre-order price."Quietly" canceling my original order (i.e., without text and/or email notification), then doubling the order price for that product is incredibly sleazy/exploitative. I would like my original order fulfilled at the pre-order price or a written explanation detailing why my pre-order was canceled.

  Business Response

  Date: 07/05/2023

  Hello ******,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the order #***-9557759-2757029.
  
  I've reviewed the details of the order and worked with our internal partner team on your request. Ive pasted their response below for your convenience:
  
  " We're unable to fulfill your order mentioned above because they aren't available from the supplier any longer. As a result, we've canceled them from your order and your original payment method won't be charged, but an authorization may be visible on your account. This should be removed according to the policies of your bank.
  
  We're sorry for any disappointment or inconvenience this may have caused. "
  
  I see that the item is currently available on our website listed by third party sellers. You may review the details of the items and the seller and re-order at your convenience. However, we won't be able to offer the item for the ordered price.
  
  Here is the item link: ********************************************
  
  Thank you for your understanding. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:07/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/03/1023 I noticed a charge from Amazon that I did not make. I called my wife as she had made some purchases that declined from her card and asked did she update the orders with my card info. She stated she had not so I called Amazon to cancel the order which neither the agent(I did not get her name) nor a supervisor by the name of ****** where not willing to do much but submit a request for the order to be canceled and my money refunded. All I was asking for them to contact the seller with me on hold so I could know definitively that my order was going to be canceled and the payment stopped as I didnt authorize the charge or change of card information. ****** then wanted to be very rude and keep telling me my card was the first and only payment and would do nothing to assist me with a charge I did not authorize.

  Business Response

  Date: 07/06/2023

  Hello Keitg,
  
  I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the unknown charge noticed on your account.
  
  I've tried to locate the charge and order details with the information available in your complaint. Unfortunately, I'm unable to locate the charge or order details you are referring to.
  
  In this case, We'll need to continue this investigation over the phone. Before you contact us, please check with authorized users of your credit card.
  
  If you've checked with others, call customer service with the following information:
  
  - Last 4 digits of your card charged
  - Date of charge
  - Amount of charge
  - The charge descriptor (e.g. Amazon.com AMZN.COM/BILL) listed on the statement.
  
  Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.
  
  Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.
  
  You can contact us by phone here: ******************************************************
  
  Note: Legal and privacy concerns limit the information we can release and to whom it can be released. Depending on the outcome of our investigation, you may still need to contact your bank to resolve this.
  
  Thank you for your understanding. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20270852
  
  I am rejecting this response because:  The issue has not been addressed or resolved by amazon in a sufficient manner. While the charge has been reversed there has been no admission amazon did anything wrong and all they say is they could not find any information.  They also  never addressed the poor attitude and not dealing with the situation and just saying I was at fault by a supervisor whose name was mentioned and the call date given.  
  

  This is unacceptable and a poor way to do business and as such I still am expecting my 50 dollars compensation or I will not be using amazon ever again not even to rent a movie. 

  amazon order  # 112-3681274-7543413
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an expensive camera (the Canon Powershot G7x ***********) from Amazon in May, and it said it was delivered May 19, 2023. However, I looked everywhere for it and could not find it. This all happened in the ********************, where I usually live, but I left right after this happened to travel for the summer. I contacted Amazon about it and they told me I need to file a police report by July 5, 2023 before they can give me a refund. I think first of all this is a really extreme request, considering I believe it was Amazon's failure to deliver the product in the first place. I found out that I cannot file the report online or remotely, however, and need to be there in person to file the report. I contacted Amazon multiple times and talked to about 15 different people explaining that I will not be able to obtain the report by their deadline as I am not in that city and will not be until July 15th. I asked for an extension to get them the police report later, to which some said I could but now they are saying I can't. They are not listening to my situation and saying unless I have the report to them by July 5th I will just be charged for the camera that I never received, a total of $699.95. I am flabbergasted and extremely frustrated by this situation, in which I will have to pay an absurd amount of money for a mistake on Amazon's part. I cannot obtain the police report by the deadline they are giving me but am asking for a full refund for the camera.

  Business Response

  Date: 07/05/2023

  ****************,
  
  I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused with the order #***-4182028-7006667.
  
  I've reviewed the account details and the correspondence provided by our support team and can confirm that the information shared is correct.
  
  Since Police report was required before we can proceed to next course of action, it should be filed before the submission date ends on July 5, 2023. We don't have an option to extend the submission date.
  
  Thank you for your understanding. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20270713
  
  I am rejecting this response because: no concrete proof that the package was delivered was ever given to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:07/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a product to amazon on June 22bd they state they received the item totally $240.74 and they are refusing to issue my refund for a month! I want the refund now as they have their product back.

  Business Response

  Date: 07/05/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon reviewing the complaint details, I see that you are referring to the order #***-2793981-8628233 regarding the refund for the item you returned.
  
  Based on order details the return tracking shows as delivered on Jun 29, 2023. Once the item is marked as returned, it will be processed and verified and refund will be issued with in 2 weeks.
  
  I request you to wait for the refund to be processed automatically, once it is processed you'll receive the confirmation email to your registered email address.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20270637
  
  I am rejecting this response because:I want my money back. You received your product back a week ago. I want my money back today. Thank you.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/13/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon reviewing the complaint details, I see that you are referring to the order #***-2793981-8628233 regarding the refund for the item you returned.
  
  Based on order details the refund of $240.74 is processed on Saturday, July 8, 2023 to your original payment method.
  
  The refund takes 3-5 business days to reflect on your card statement.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************