Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,610 total complaints in the last 3 years.
22,046 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like a resolution with Amazon concerning the following. I have been an Amazon Prime Member for many years. I have bought many Prime movies and Kindle books. My first account which I had spent thousands of dollars on over the years was compromised and my account was locked. I sent all of the proof that was requested of me by Amazon to get my account unlocked. I then received an email saying my account was closed in May 2023 by Amazon I then opened a second account with all new information and with my new cards. Which I was told to do by an Amazon representative. A few weeks later it too was closed. I no longer have access to my Prime Videos that I purchased to own for my grandchildren and my Kindle books that I purchased. I also had contributions on my wedding registry on both accounts that had not been redeemed. I no longer have access to the money contributed by my friends and family due to the accounts being closed. I would like for my accounts to be reopened so I may access my Prime videos and kindle books that I purchased out right and to have access to my contributions. If that is not possible I feel I am due a refund for all of the above mentioned.
Business Response
Date: 07/28/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 07/28/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 08/05/2023
I did not violate Amazons gift card terms of use policy. They ask for proof of purchase for my gift card which I could not provide because I obtained it through Fetch which is a gift card rewards app used by millions. But I did provide them with the email from Fetch with the Amazon gift card code that I applied to my account.
Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed order # ***-0603589-0757048 on June 23rd and was given a promised delivery date of June 25th. Amazon has delayed the order 3 times now and is refusing to provide me with tracking information on the item in the order. I have spent hours talking to customer service, they have been extremely rude to me and told me I have to wait until August 23rd for the item to be delivered. This is extremely unacceptable. They have told me this item is lost in transit but they refuse to refund me because it is Amazon handling the shipping. If it was *** they would refund me. I would like a full refund and this order canceled asap.
Business Response
Date: 07/06/2023
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, I apologize for the inconvenience caused to you in this regard.

Upon checking the order I see that a refund of $32.41 has been issued to the original payment method on Wednesday, July 5, 2023. Refunds typically gets processed within 3-5 business days from the issue date.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, since May 16 my account was blocked and I canceled all my orders.I had applied to my Gift Card balance around **** dollars. I was requested the documents of the gift card applied to my account.I sent multiple times my identity document, the photos of the physical gift cards that I bought in different stores, together with their invoices, in addition to the statements of my virtual mastercard associated with my account. And my account was closed. I have contacted many times, and never get a response. They totally ignore my emails. I am extremely stressed and worried that Amazon is taking too much money from me and they are not answering my messages.
Business Response
Date: 07/21/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
===============
Customer Answer
Date: 07/23/2023

Complaint: 20269168

I am rejecting this response because:
I understand if my account is closed, however it is illegal and unfair for Amazon to steal the **** dollars of balance that is loaded in my gift card balance.

Sincerely,

*******************
Business Response
Date: 08/14/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
****
Amazon.com
================
Business Response
Date: 08/26/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 7/21.
Funds in your account will not be disbursed.
Sincerely,
*********
Amazon.com
Initial Complaint
Date:07/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 30th, I placed the order #: 114-8469269-9738611 with Amazon with the total of $27.01. The order contained two lysol sprays, pack of chicken soup and toothpaste. When the order was received, both ***** sprays were damaged. Both ***** sprays looked like they were thrown around and in return the bottle didnt work. As a result, the bottles were thrown out. I called Amazon and the person I spoke to was *** from Amazon customer service. ********************** stated they can only issue a refund if i return the item. However, I do not have the damaged items anymore. When told this, they refused to help. They stated they can only refund me if i return the damaged items.
Business Response
Date: 07/05/2023
Hello Diamond,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The e-mail address you contacted us with doesn't have an order matching what you described. We only provide information and make changes when the request comes from the e-mail address associated with the account.

If you know the e-mail address your account is under, write from that e-mail address.

If your e-mail address has changed, you can update your information by visiting Your Account (*******************************************) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.

If you're not sure what e-mail address your account is under, please contact us via phone:

**********************************************************

We hope to see you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023
Hello
The order number is 114-8469269-9738611 with the email address of ********************************************
Business Response
Date: 07/18/2023
Hello Diamond,

I am Harasankar from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the issue with the damages on your delivery and have looked into the matter in detail.

We regret the damage and have passed on your information to the correct internal team.

At this point in time, we have issued you a full refund to your original payment, you should see it within 3-5 business days.

We would recommend you check with the Returns options or **************** before you discard an item.

In certain cases, a return may be required before a refund can be issued, and in many cases we would not have exception options.

I have passed on your feedback internally, but have no additional information at this time.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:07/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a 8x8 canopy from Amazon on 5-28-23 ... Order number 114-0291159-1602625 for a total of ******... I sent the item back because there was a holes in every seam of the canopy top where wasn't properly manufactured.. they only issued me a refund of *****.. charge me a 20% restocking fee they told me that the item was unsellable it was unsellable when they sold it to me they sold me a defect... I've contacted Amazon 5 different times now... I've contacted customer service they told me to contact **************************** to get a hold of the claims department got no response.. I sent pictures of the defective item to the email they gave me.. I'd like my $20.60 difference... I even marked the item as a defect before I sent it back....I noticed with every order now that I sent back regardless of how I send it back they're charging 20%. At this point they're just taking people's money and saying sorry we can't help you ..email these people and nobody responds .I'd like to be reimbursed the full amount of the product..Have more pictures if needed I can send through email if needed it's taking too long to try to upload picture by picture
Business Response
Date: 07/05/2023
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question.

Upon checking the order I see that restocking fee was charged as we received the item in a damaged condition.

You can check more information in this regard in the below mentioned link

***********************************************************************************************************************************************************************

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/15/2023

Complaint: 20269089

I am rejecting this response because:

The item I received was a defect and made of cheap materials.. the reason why the item was sent back is because there was holes in every seam. I've already said this over and over.. I sent pictures over and over... I'm not understanding what you have received as a damaged item? As I was sent a defect in the first place.. and also as I have received no proof of what you're saying is damaged to item. .. damage to the handle the handle tour trying to roll it to the car.. that is what the bag is supposed to do to grab the handle and roll it to the vehicle.. literally rolled it for 20 seconds on pavement. Not even like went through high grass. Opened it up and put it together on the pavement at a town park.. So I like my $20.60. as I have never received an invoice stating that you kept $20.60 for a restocking fee. I email stating I got back $90.63. no where in that email or the return does it State I was charged 20%. So Amazon is literally taking people's money and not even showing proof of the 20% charge. Trying to be slick so people forget of what they actually paid for the item.. you click on the return details and then it shows you the full price of the item of what you paid it doesn't show anything minus 20% or anything. Just an email that you've been refunded $90.63 still no proof of - 20% and the reasoning of the minus 20%

And I also just sat back 2 different orders of heater hoses... I was refunded the full price.. nothing wrong with the items so the item can be resold. But I was never charged a 20% restocking fee.

But I send you back a defective item and you charge me 20% restocking fee of an item that was defect in the first place and cannot be resold.. that makes absolutely no sense to me.. not sure how this complaint stuff works but. I probably have to make another one about a different item the bug zapper that I just sent Amazon back that was also a defect it does not charge properly in the Sun . Amazon did the same thing charge me 20% for an item that was a defect in the first place and cannot be resold. So I'd like the remaining difference sent back to my **************** payment method card.. I do not want a gift card.

Sincerely,

*********************
Initial Complaint
Date:07/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a return on a pair of sneakers $60.00, and they always ask how you want the refund posted, and I chose back to my CC that I used to purchase, well I returned the sneakers today at *** and when I got home it said that once Amazon receives them the credit will be refunded to my Amazon account. That is not how I want my refund, so I chatted with an agent today and he "assured" me that this will be resolved but it still says in my account that it will be to Amazon account. Also they first sent the wrong item and I had to order a replacements of the same sneaker and they request the wrong item to be sent back, (of course), but the customer service person said I did not have to do that as a courtesy of their mistake, and just to clear I am not to be charged for the sneakers twice for not returning. I have all emails and they all the chats about all of this so they should get with the program. I want my refund on ORIGINAL PAYMENT METHOD!! Thank you
Business Response
Date: 07/06/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the order number you are referring to.

Please confirm the order number with us so that we can review the issue and you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023
This issue was resolved from Amazon and I want to close this case. Thank you for your help
Initial Complaint
Date:07/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon keep take my money out of my account unauthorized and im trying cancel my subscription and it won't let me I just want my money back .this is the second time In a row they did this transaction out of my account
Business Response
Date: 07/10/2023
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the unauthorized prime charges on your account.

I apologize for the inconvenience.

I've checked and see that the prime charge has been refunded and the subscription is canceled.

We'll ensure that this is not repeated.

Regards,
Arun

Amazon.com
*****************************
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ordered multiple packages online from Amazon over the years. I tried to login to my account and they needed to verify my account all of a sudden with my phone number. But the number they have is an old number. So I am not able to verify my account to track my packages or anything else. I have called customer service multiple times and because I can't answer one of the security questions right" they won't tell me which one" I am unable to do anything. I can verify social security number , address, email and anything else they could possibly need. But this isn't enough. I tried to talk to 3 different customer service reps and was hung up on and blown off. I was told all I can do is start a new account ..but the thing is inorder to do that you have to register a new email because mine is already associated with an account that I can't access . They just completely blow off the customer waiting on packages right now.. this is unacceptable. Complete disregard to the customer.
Business Response
Date: 07/05/2023
Hello *****,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and understand your concern in this matter.

We request you to contact us over phone and get in touch with the account change team. They will assist you to access your account.

Here's a link to our Contact Us page:

***********************************************************************

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:07/03/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********* am writing regarding a mistake I made as an Amazon seller. Now I am desperate to fix this.The story is that I had my ASIN B07QB76RH1 suspended due to an alleged counterfeit. I disagreed with the allegations and prepared an appeal, explaining why I believed this ASIN suspension was wrong and my ASIN should be reinstated. When I tried to submit the appeal, there were checkboxes that were meant to be checked if I admitted my violation. At first, I didnt check those checkboxes and uploaded the appeal to a special field. However, theres been some sort of technical issue, and the appeal wouldnt send. The Send button became available only when I clicked the checkboxes. Without reading what the checkboxes were for, I checked them and sent this info along with the appeal.The violation disappeared from the account, but so did the ***** I ordered a few callbacks from Account Health Team, and they explained that by checking the checkboxes, I admitted the violation and agreed to the removal of my listing. I asked them to allow me to send the appeal again, they said there's no turning back once the checkboxes are checked. Besides, theres no violation in the Account Health, so technically, theres nothing to appeal.I never intended to admit the violation. I wanted to submit an appeal. Seller Support and Account Health Team are not authorized to make any exclusions, so I am asking for one from a team that will read this letter. I made a silly mistake with the appeal submission. I kindly ask you to allow me to appeal Amazons decision to remove my listing.The situation that led to the suspension is explained in the attached appeal. Please, also see the invoices for the products I sell to ensure they are not counterfeit.Please review all of this carefully. I made an honest mistake, and I ask for forgiveness. I really need my ASIN back. Please, allow me to prove that the suspension was a mistake.
Business Response
Date: 07/05/2023
Hello,

We have reviewed the seller's appeal and we are unable to reinstate their listing.

We are unable to provide information on our investigation.
Initial Complaint
Date:07/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been going back and forth with Amazon for the last few weeks about money they STOLE out of my bank account for an order that was CANCELLED and NEVER shipped out. I placed an order on 06/15/2023 in the amount of ******, however I cancelled that same order the same day on 06/15/2023 when I saw the arrival date was more than 30 days out. I was sent a confirmation email of the cancelled order(order# ***-7309174-0053805). I have reached out to Amazon multiple times, I was first told the payment wouldnt go through because I cancelled the order. Then days later I was charged ****** for a order I cancelled and NEVER RECEIVED. I started contacting Amazon again, requesting supervisors and asking where can I send proof of my bank statement to show that they charged me, but it was to no avail. I was ROBBED by Amazon and every time I call them about refunding me, they tell me they are not refunding me. I called my bank and spoke with the dispute team. My bank confirmed the charge and said since Amazon took the money from my bank account with a checking and routing number, they cant dispute it. I have proof of my bank statement with the charge of ****** going through. I then called Amazon and my bank and had them on a conference call so my bank could confirm the charge to Amazon. Once the Amazon rep heard the bank representative say Amazon did in fact wrongfully charge my account, the ********************** rep stated she had to disconnect. I was wrongfully charged for an ordered that I cancelled and never received. There is NO reason Amazon is refusing to give me a refund for something I didnt even purchased. I am DISGUSTED, OUTRAGED AND EXTREMELY TRAUMATIZED. AMAZON AND ITS EMPLOYEES ARE FRAUDULENT THIEVES AND I WILL NOT STOP UNTIL I AM PROVIDED A REFUND OF MY MONEY BACK THAT WAS STOLEN BY AMAZON!
Business Response
Date: 07/06/2023
Hello ******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question upon checking the order I can confirm that the order was cancelled and the payment method was not charged.

When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships.

Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Also I didn't see any charge for $170.39, if you want to us to investigate further in this matter, we request you to share the charge ID for this charge.

A payment descriptor is text that appears on your bank, or credit card, statement, and shows details for which company processed a payment.

Descriptors could include information such as the company name, date of the charge, and the State where the purchase was made.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:

***********************************

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Complaint: 20268674

I am rejecting this response because: I still have a charge from AMAZON on my bank statement for a CANCELED ORDER that was never, purchased, shipped or delivered to me. I canceled the Amazon order in the amount of $170.39 on 06/16/2023 and was charged on my checking account through my routing and account number on 06/20/2023 of $170.39 with ******************************************* listed as the merchant on my bank transaction and bank statement. I have included proof of of my transaction and bank statement showing this Amazon charge did in fact go through. And I need to be refunded immediately. Amazon is fraud & is stealing from their customers.

Sincerely,

***********************
Business Response
Date: 07/28/2023
Hello ******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter. Upon reviewing they've informed us that the order is cancelled and your payment method is not charged for the order.

In case if you are still seeing any charge for the order, we request you to contact your bank dispute the charge with them.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/31/2023

Complaint: 20268674

I am rejecting this response because: my bank denied my dispute because they said Amazon charged me through my routing and account number. I also have my bank statement showing the charge on my account listed from Amazon in the amount of ******. I have attached a picture of my bank statement showing the Amazon charge of $****** they said they didnt take. I would like to be refunded for my $****** I was wrongfully charged for, especially since I have the proof it was indeed taken by Amazon
Sincerely,

***********************
Business Response
Date: 08/22/2023
Hello ******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing the order in question, they've informed us that the payment method used for the order was not charged.

The payment was declined. We request you to contact your bank for any further assistance in this matter.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 08/22/2023

Complaint: 20268674

I am rejecting this response because: Amazon keeps sending me the same scripted message and acting like its a response. I have already submitted proof my bank statements that shows Amazon wrongfully charge me. I now have no choice but to contact a lawyer to file a lawsuit against Amazon for fraud, misrepresentation and the inconvenience they have caused me for the last 2 months.

Sincerely,

***********************

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