Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,621 total complaints in the last 3 years.
22,068 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date/Time package was received: February 2, 2023, 4:12 PM I sent the product under the wrong sku.I shipped a box to FBA with the *** ************ When preparing the shipment, I mistakenly entered incorrect box content information.Inside this box are 5 units of SKU O1-GCGS-YQNN, ASIN B0BBWGGH24, FNSKU B0BBWGGH24. This is the correct.THE PROBLEM IS: The box content info I entered states that the box contains 5 units of SKU KZ-O64S-PV8X, ASIN B0BBSRM37R, FNSKU X003KAOVVR. This is incorrect.Amazon is saying that they can't find those 5 units. already provided invoice, the one only supplier can give, and Amazon won't accept it.*** ************
Business Response
Date: 07/05/2023
Hello from Amazon.com,
We have reached out to the seller via Case ID *********** regarding this issue. Please inform the seller that they should follow up in that case for more information.
Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We moved to our new house and 5 times and counting this week Amazon delivery drivers have mis delivered our packages to the neighbors house across the street. I keep complaining and its still happening!!!
Business Response
Date: 07/09/2023
Hello,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with order deliveries.

Upon investigating, we've identified that most of your orders are being delivered with Amazon logistics delivery partner. Based on the results of investigation, your delivery address is not showing ** in ****** maps and though there fore there are no delivery instructions added on your account.

We've corrected the Geo code for you delivery point at your residence. This should remedy the issue with the deliveries doing to the wrong location.

We appreciate you bringing this to our attention. Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:07/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My seller account was deactivated due to association with another seller account I have never owned or known the actual owner of. During the start of my appeal process, I mistakenly selected the option "I know the associated account, but I no longer own it". However, this was an error on my part as I had previously made a call to Amazon Support and was misled regarding the associated account. After filing my appeal, Amazon Support requested that I provide more information regarding the "associated account". However, as I stated earlier, I DO NOT KNOW the associated account or its owner. Therefore, I cannot provide any additional information. The only evidence of my statements is my cooperation with a Virtual Assistant who serviced other seller account owners concurrently. I am confident that due to his actions, the Amazon system mistakenly assumed that I was the owner of multiple seller accounts. However, this is an incorrect statement. I have long terminated any business relationship with the Virtual Assistant. Additionally, I have removed all possible connections that could trigger the Amazon system. Please review my attached Plan of Action and supporting documentation for more useful information. PLEASE NOTE: I canNOT provide any additional information because I DO NOT KNOW or HAVE any associated accounts. I am not a fraudster and have no intention of submitting fake additional documents or information. Therefore, I sincerely hope for your understanding. The information I have provided is sufficient to realize the erroneous deactivation of my account. So, please reactivate my seller account. Many thanks for considering my request.
Business Response
Date: 07/06/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 7/6/2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:07/03/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Deceptive. It says that item is returnable, but when you click on the link, it says it isn't. I have pictures that I can share.
Business Response
Date: 07/04/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern shared on your order ending **** and have looked into the complaint about the messaging on the "Thermacell ... Mosquito Repeller" details page. We regret the misunderstanding in this case.

The information you have is correct, as the item is not returnable due to restrictions that apply. We recommend you click on the link "Eligible for Refund or Replacement" as this would offer the the information below.
"Eligible for Refund or Replacement if damaged or defective. This item is non-returnable, but if the item arrives damaged or defective, you may request a refund or replacement."

In this case, we recommend you reach **************** of call or chat for more assistance on this issue. In case we are able to verify the issue, our associates would be more than happy to assist with available options. I also share the link to our returns policy for more information.
***********************************************************************************************************

Most questions are answered in Your Account ***********************/your-account) or in our Help pages (www.amazon.com/help). If you do need to contact us in the future, here's a link to our Contact Us page:
***********************************************************************

We appreciate your feedback in this matter and have passed it on to our internal teams for a review. They will look into the matter and take appropriate action.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently received an email stating "We recently reviewed your account for order activity details. Your order history shows that you have received a high number of refunds or replacements". I'm a little confused as I've only returned 1-2 items this year (that amazon confirmed they receieved and were the correct item) and requested 1-2 refunds for items that didn't appear to show up. I'm just worried my account will be closed if I need to return anything else. All I want is assurance that my account won't be closed if I try to return another item or need a refund or anything and that my account isn't limited or anything. I have a lot in Amazon gift cards and I just opened up a Prime credit card, and I just placed an order for 3 items. I also have a bunch of reviews I would hate to lose. I have been a prime member for a really long time and just am a little worried my account may be closed as my friend got a really similar email and his account got closed a few days later. I don't want a refund or anything and am fine if I need to be charged but just would appreciate an explanation. My amazon account is under ************************* thank you.
Business Response
Date: 07/04/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the the email you received and the misunderstanding in this connection. We regret any aggravation this may have caused.

At this point in time, your account is active and there are no issues I could locate. We periodically review accounts for unusual activity; this does not necessarily imply account hold or closure.

I hope you have a great experience on the website and assure you of our services. While we are not able to assure you of specific outcomes of future reviews, I would request you to carefully review the terms and conditions of use of the Amazon website for more assistance.

You can find the link at the bottom of each page on Amazon as "Help". I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:07/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They unilaterally and without explanation put a hold on my gift card balance on 6/30/23 in the amount of ******. I want it returned to my balance.
Business Response
Date: 07/06/2023
Hello,
We have sent the necessary guidance to the customer via email. We sent this information to their registered email address on 07/05/2023.
For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
***
Amazon.com
Customer Answer
Date: 07/06/2023

Complaint: 20267863

I am rejecting this response because: I was provided no information from amazon addressing my complaint. please provide this to me. i want an email or response from amazon that specifically addresses my complaint. Amazon has a bad habit of sending out emails that they think are addressing the situation, but in fact DO NOT

Sincerely,

*****************************
Business Response
Date: 07/13/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see you were sent an email on Wednesday, July 5, 2023 at 7:51 AM (PDT) regarding the hold and the related issue.

TRS Recovery Services has been notified that your financial institution was unable to process a transaction relating to your recent Amazon.com order(s). There are some common reasons why this may occur. These include mistyping account numbers or routing numbers, omitting digits to account numbers, recent changes to your financial institution's ABA Routing Number or account number structure. I you haven't received it yet, you may be receiving a phone call from TRS Recovery Services about this issue. This contact was authorized by Amazon.com.

Most processing errors are fixable with some simple changes to the electronic funds transfer request. To provide the information necessary to reprocess this transaction, contact TRS Recovery Services toll-free at:
-- Within U.S.: ************
-- Outside of the U.S., please call ************

Hours are Monday through Thursday, between 7:00 a.m. and 8:00 p.m. CST, or Friday and Saturday between 7:00 a.m. and 4:00 p.m. CST.

Both TRS Recovery Services and Amazon.com appreciate your response and attention to this issue within the next 3 business days. Once you have addressed this issue with TRS Recovery Services, ***** please allow 2 to 3 business days for your payment to clear.

We have placed your Amazon.com account on hold pending resolution of this issue. You will not be able to access your Amazon.com account or order information online. We will remove the hold from your Amazon.com account when TRS Recovery Services confirms that the amount in question has been paid in full.

We will not be able to share specifics over the BBB portal about this issue.

Regards,
Raman R.
Amazon.com Customer Service
Customer Answer
Date: 07/17/2023

Complaint: 20267863

I am rejecting this response because I can't respond to utter nonsense
You just keep saying t he same thing and it isn't responsive to my issue

Sincerely,

*****************************
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, On June 28, I attempted to contact *********************** Team using the following email address: ****************************** On July 3, I submitted my request to the following additional email: ******************************* However, I am still awaiting feedback from the ******************* Team. My request is complex, requiring active involvement from highly qualified specialists. My seller account was deactivated due to Multiple IP violations. According to the notification from Amazon, I must provide a Plan of Action, which includes the Root Cause and Corrective/Preventive Actions on each violation (ASIN) indicated in the notification and any supporting documentation to confirm the Root Cause and Corrective/Preventive Actions. I have provided all the information above. My Plan of Action consists of 5 pages of detailed information for each violation. However, my Plan of Action was unreasonably rejected. From this, it can be concluded that my Plan of Action needed to be properly reviewed. Therefore, I need the review of a qualified specialist who will thoroughly review my Plan of Action and supporting information and understand that I have provided SUFFICIENT information for the reactivation of my seller account. So, I request the ******************* Team to actively participate in my appeal process and review the emails above. Additionally, I am duplicating the information here for your convenience. I sincerely hope for highly qualified assistance and the reactivation of my seller account. Many thanks for considering my request.
Business Response
Date: 07/08/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on July 8, 2023.

Thanks,Amazon.com Seller Performance
Customer Answer
Date: 07/12/2023

Complaint: 20267824

I am rejecting this response because: I had a misunderstanding with Amazon Support. My appeal process is about reactivating a SELLER account, not a ***** account. However, ********************** Support indicated the review of the ***** account in the response, which is an error.

Amazon Support did not do a detailed review of my appeal. It was negligent in the appeals process if they indicated that they reviewed my appeal for the ***** account reactivation... However, I have contacted Amazon Support via phone to clarify the mistakes made on their part. I was also advised to update my Plan of Action for a better review.

Based on the above information, I have attached supporting documentation and additional information in my Plan of Action to my response. I request Amazon Support to take a qualitative approach to review my Plan of Action, as it contains information on each violating ASIN, as Amazon requires.

I realize that reviewing 5 pages of clear information in Plan of Action is time-consuming; however, I would like to remind Amazon Support to ***** me the right to a quality appeal process, per Amazon Services Business Solutions Aggregation. Amazon Support has requested more detailed information from me on each ASIN in violation, and I have provided it. Please review it.

I have also attached screenshots of my communication with the right holder whose intellectual property rights were infringed on my part. Among other things, I have attached a screenshot of my Inventory Section to demonstrate that all infringing ASINs have been removed from my stock.

Thus, I have provided all the requested information to reactivate my seller account. After reviewing the information provided, I request Amazon Support to handle my appeal process professionally and reactivate my account. I sincerely hope for highly qualified assistance from Amazon Support. I really appreciate any help you can provide.

Sincerely,

Roman Bylytsia
Business Response
Date: 08/03/2023
We have decided to reinstate this account and an email was sent to them informing them of this decision on 7/26/23.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Mon, Jun 12 The amount of money you paid the business: $30 What the business committed to provide you: Personal things What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: Amazon don't try anything to support their customer. They required me to send bank statement, driver liscence, after sending all of this, they still hold my account Account : ******************** Order : #***-2283961-2038663
Business Response
Date: 07/31/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Thu, Jun 8 The amount of money you paid the business: $30 What the business committed to provide you: I bought a lot of things from Amazon What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: The first and the second orders I placed normally, until Amazon charged me Prime $25, they hold my account. I just paid about the benefit that I won't be able to use, I call Amazon customer service to confirm some informations in my account, but they still hold my account Account : *********************** Order : #***-1833362-8457859
Business Response
Date: 07/26/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/26/2023. We are unable to accept customers request for a refund without the information.
Sincerely,
***
Amazon.com
Initial Complaint
Date:07/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Sat, Apr 15 The amount of money you paid the business: $20 What the business committed to provide you: I bought a lot of things from Amazon What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: I bought the 5th order and reported unusual activity, everytime I log in Amazon always on the same device, so why not report the 2nd time? Amazon let me spend a lot of money and then report, hold my account and my money Account ******************* Order : #***-9547916-3035438
Business Response
Date: 07/19/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

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