Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,593 total complaints in the last 3 years.
22,053 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered on May 27, 2023, I ordered two items from Amazon: a Apple iPad Mini (6th Generation): with A15 Bionic chip, 8.3-inch Liquid Retina Display, 64GB, Wi-Fi 6, 12MP front/12MP Back Camera, Touch ID, All-Day and Apple Smart Folio for iPad Mini (6th Generation) - Black. Order# ***-4637490-4773046 These was returned to Amazon per instructions, they gave me a mailing label and instructed me to put BOTH items in one box and drop it at *** which I did.On Jun 8, 2023 I received a refund for the Apple Smart Folio for iPad Mini (6th Generation) - Black, in the amount of 52.06.I never received a refund for the remaining ****** for the iPad mini itself. Amazon keeps sending me an email form to fill out, which I do, but it never seems satisfactory for them. I have all documentation showing the *** shipment was received, screen shots of the order, a copy of the mailing label, screen shots of the one item being refunded.
Business Response
Date: 07/04/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We are contacting you regarding order 114-4637490-4773046 . We issued you a refund in the amount of ****** USD on 2023/07/03 and a GC refund of ***** USD on 2023/06/08.

You can view the refund details at the following link:

******************************************************************************************

If you have any additional questions, please contact your card issuer.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 07/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I hope this letter finds you well. I am the owner of the Amazon seller account - Vatanx LLC. I am writing to file a complaint against Amazon Seller Support regarding the unresponsiveness and lack of assistance I have encountered with my seller account issue. My account was suspended and locked in accordance with Section 3 of Amazons Business Solutions Agreement.Since our account is locked, it is going to be tough to resolve any current or potential issues with my customers since I do not have any access to my seller account. We have been sending several appeals to Amazon and they kept on requiring additional information from us, and we have also been providing them with the needed information. However, our seller account has been suspended, and Amazon has not reinstated our account. We have been continuously following up with Amazon regarding our appeal but to no avail. Thus, we are filing this complaint to ask for your help in getting the attention of Amazon for them to review and assess our appeal, and hopefully reinstate our account. I eagerly await your positive response on this matter. Thank you for your assistance in resolving this matter. Please do not hesitate to contact me if you have any questions.Sincerely,************************************ LLC *********************** ************ Merchant Token: AL8A50ZJP35OL
Business Response
Date: 07/04/2023
Hello from Amazon.com.My name is *******, and Im a member of the Amazon.com Executive Seller Relations Team. ******************* received your email and requested that I research this issue and respond on his behalf.I understand your situation and I do apologize for the inconvenience. Thank you for submitting your appeal.If you are appealing an action taken on your account, please submit your appeal by clicking the Reactivate your account button in Account Health (**************************************************************). If you want to submit additional information, click on the View appeal button and submit additional information as requested.If you are appealing an action taken on your listings for an intellectual property complaint or Amazon Listing Policy violation:1. Navigate to Received Intellectual Property Complaints or Listing Policy Violations in the Product Policy Compliance section in Account Health (**************************************************************).2. Locate the deactivation record for the product listings you want to appeal.3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.If you want to submit additional information:1. Click on the View appeal button next to the deactivation record.2. Click the Submit additional information button to submit the information necessary to reactivate your listings.If your Amazon seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement and if you believe there has been an error, please submit an explanation to ****************************************************** . Your explanation should include the following information:-- Evidence or examples that demonstrate the refunds you have issued were requested by customers.-- Evidence that you have sufficient funds in your account to cover the cost of refunds that you have issued.We're here to help If you have questions about this action, please contact us at ****************************************************** . Additionally, please find general guidance for creating a plan of action at *********************************************************** and please read our Selling Policies and Seller Code of Conduct" (****************************************************************). Sincerely,
Customer Answer
Date: 07/18/2023
Dear Better Business Bureau,

I hope this letter finds you well. I am the owner of the Amazon seller account - Vatanx LLC. I am writing to file a complaint against Amazon Seller Support regarding the unresponsiveness and lack of assistance I have encountered with my seller account issue. My account was suspended and locked in accordance with Section 3 of Amazons Business Solutions Agreement.

Since our account is locked, it is going to be tough to resolve any current or potential issues with my customers since I do not have any access to my seller account. We have been sending several appeals to Amazon and they kept on requiring additional information from us, and we have also been providing them with the needed information. However, our seller account has been suspended, and Amazon has not reinstated our account. We have been continuously following up with Amazon regarding our appeal but to no avail.

Thus, we are filing this complaint to ask for your help in getting the attention of Amazon for them to review and assess our appeal, and hopefully reinstate our account. I eagerly await your positive response on this matter. Thank you for your assistance in resolving this matter. Please do not hesitate to contact me if you have any questions.

Sincerely,
*****************************

Business Response
Date: 07/28/2023
Hello from Amazon.com.

I understand your situation and I do apologize for the inconvenience. Thank you for submitting your appeal.

If you are appealing an action taken on your account, please submit your appeal by clicking the Reactivate your account button in Account Health (**************************************************************). If you want to submit additional information, click on the View appeal button and submit additional information as requested.

If you are appealing an action taken on your listings for an intellectual property complaint or Amazon Listing Policy violation:
1. Navigate to Received Intellectual Property Complaints or Listing Policy Violations in the Product Policy Compliance section in Account Health (**************************************************************).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

If you want to submit additional information:
1. Click on the View appeal button next to the deactivation record.
2. Click the Submit additional information button to submit the information necessary to reactivate your listings.

If your Amazon seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement and if you believe there has been an error, please submit an explanation to ****************************************************** . Your explanation should include the following information:
-- Evidence or examples that demonstrate the refunds you have issued were requested by customers.
-- Evidence that you have sufficient funds in your account to cover the cost of refunds that you have issued.

We're here to help
If you have questions about this action, please contact us at ****************************************************** . Additionally, please find general guidance for creating a plan of action at *********************************************************** and please read our Selling Policies and Seller Code of Conduct" (****************************************************************).

Sincerely,
Customer Answer
Date: 08/31/2023
Dear Better Business Bureau, I hope this letter finds you well. I am the owner of the Amazon seller account - Vatanx LLC. I am writing to file a complaint against Amazon Seller Support regarding the unresponsiveness and lack of assistance I have encountered with my seller account issue. My account was suspended and locked in accordance with Section 3 of Amazons Business Solutions Agreement. Since our account is locked, it is going to be tough to resolve any current or potential issues with my customers since I do not have any access to my seller account. We have been sending several appeals to Amazon and they kept on requiring additional information from us, and we have also been providing them with the needed information. However, our seller account has been suspended, and Amazon has not reinstated our account. We have been continuously following up with Amazon regarding our appeal but to no avail. Thus, we are filing this complaint to ask for your help in getting the attention of Amazon for them to review and assess our appeal, and hopefully reinstate our account. I eagerly await your positive response on this matter. Thank you for your assistance in resolving this matter. Please do not hesitate to contact me if you have any questions. Sincerely, ************************************ LLC *********************** ************ Merchant Token: AL8A50ZJP35OL
Business Response
Date: 09/02/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 2nd Sept 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 09/15/2023
We have already provided Amazon all the needed information.
Business Response
Date: 09/17/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on September 16 2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 09/20/2023

Complaint: 20267715

I am rejecting this response because Amazon kept on sending me automated rejections even though i have provided all the needed requirements.

Sincerely,

*****************************
Business Response
Date: 09/23/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on September 24, 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 09/27/2023

Complaint: 20267715

I am declining this reply because I have furnished Amazon with all the necessary documentation and information.

Sincerely,

*****************************
Business Response
Date: 10/06/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 6th Oct 2023.

Sincerely,
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/06/2023
Dear Better Business Bureau, I hope this letter finds you well. I am the owner of the Amazon seller account - Vatanx LLC. I am writing to file a complaint against Amazon Seller Support regarding the unresponsiveness and lack of assistance I have encountered with my seller account issue. My account was suspended and locked in accordance with Section 3 of Amazons Business Solutions Agreement. Since our account is locked, it is going to be tough to resolve any current or potential issues with my customers since I do not have any access to my seller account. We have been sending several appeals to Amazon and they kept on requiring additional information from us, and we have also been providing them with the needed information. However, our seller account has been suspended, and Amazon has not reinstated our account. We have been continuously following up with Amazon regarding our appeal but to no avail. Thus, we are filing this complaint to ask for your help in getting the attention of Amazon for them to review and assess our appeal, and hopefully reinstate our account. I eagerly await your positive response on this matter. Thank you for your assistance in resolving this matter. Please do not hesitate to contact me if you have any questions. Sincerely, ************************************ LLC *********************** ************ Merchant Token: AL8A50ZJP35OL
Business Response
Date: 11/19/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on November 19, 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/20/2023

Complaint: 20267715

I am declining this reply because I have furnished Amazon with all the necessary documentation and information.

Sincerely,

*****************************
Business Response
Date: 11/22/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/22/2023.

Thanks,

Amazon.com Seller Performance
Customer Answer
Date: 12/11/2023
Dear Better Business Bureau, I hope this letter finds you well. I am the owner of the Amazon seller account - Vatanx LLC. I am writing to file a complaint against Amazon Seller Support regarding the unresponsiveness and lack of assistance I have encountered with my seller account issue. My account was suspended and locked in accordance with Section 3 of Amazons Business Solutions Agreement. Since our account is locked, it is going to be tough to resolve any current or potential issues with my customers since I do not have any access to my seller account. We have been sending several appeals to Amazon and they kept on requiring additional information from us, and we have also been providing them with the needed information. However, our seller account has been suspended, and Amazon has not reinstated our account. We have been continuously following up with Amazon regarding our appeal but to no avail. Thus, we are filing this complaint to ask for your help in getting the attention of Amazon for them to review and assess our appeal, and hopefully reinstate our account. I eagerly await your positive response on this matter. Thank you for your assistance in resolving this matter. Please do not hesitate to contact me if you have any questions. Sincerely, ************************************ LLC *********************** ************ Merchant Token: AL8A50ZJP35OL
Business Response
Date: 12/12/2023
Hello,
We have reviewed your submission and are unable to reinstate your account at this time. Please see email communication sent on 12/12/2023.
Thanks
Amazon Seller Performance Team
Customer Answer
Date: 12/17/2023

Complaint: 20267715

I am rejecting this response because i have provided all required docmuents.

Sincerely,

*****************************
Initial Complaint
Date:07/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A few days ago my countertop dishwasher started flipping the gfci outlet breaker, even after resetting and plugging it back in without turning it on. I contacted Amazon **************** and was told a refund had been initiated and that I would recieve it in my payment account within 7 days. They were even reassuring me that I would recieve the refund of ~$260 when I mentioned having a new card but the same account still.No refund was ever initiated. **************** knowingly and deliberatly lied to me. This is definitely not the first time Ive been knowingly and deliberately lied to by Amazon ****************."""" Naina | **************** Thank you for your time and patience and I am sorry for the delay.I have a good news for you .In this case i can help get the full refund for the item without returning it .You can keep it or dispose it, as per your convinience.You would not be charged for it.Does that sound good?N4:24 AM that would be great 4:25 AM Naina | **************** I have requested a full refund of to your original payment method.You shall see your refund within 5-7 business days in your bank card statement. Rest be assured.Once the refund get completed, you will receive an email confirmation also.Amount $ ****** May I know if I was was to understand and help you resolve your issue ? """"
Business Response
Date: 07/04/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern shared with reference the Order ending **** and have reviewed the matter in detail. We regret the misunderstanding on this issue.

The refund has already been requested on Tuesday, July 4, 2023; you should see this in the next 10 business days to the selected refund mode.

Regarding the incorrect communication shared with you earlier, I have referred your account to the concerned team. They will look into the matter as appropriate and take corrective action.

I hope this helps.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

tornadojoe87
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Tue, Jun 13 The amount of money you paid the business: $30 What the business committed to provide you: personal things What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: I placed my ***** order, after charged my gift card, Amazon hold my account because unusual activity , that is the first time I sign in Amazon account and use it, how about unsual activity can happen. I believed that this is a huge hole in Amazon system when they just hold customer account with absurd reasons Account ********************** Order : #***-4289243-7433847
Business Response
Date: 07/26/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/26/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:07/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Fri, May 12 The amount of money you paid the business: $30 What the business committed to provide you: diversity products What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: Amazon don't try anything. I sent them bank statement, call Amazon customer service but no one can help me Account : ***************************** Order : #***-8930518-4248265
Business Response
Date: 07/19/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-05-12
Initial Complaint
Date:07/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I have been appealing for the reinstatement of my Amazon Selling Account for eight 98) months!My account (Emporium Distribution, Merchant Token: A2B6KKOER17ODM was suspended over concerns I was drop-shipping products outside of Amazons policies.This is simply and factually incorrect. I sell on Amazon using a combination of Fulfillment By Amazon and Fulfillment By Merchant (where I mail the orders myself and have carrier receipts for proof). The problem appears to be that I travel around the country enjoying a mobile lifestyle, which means that I source products from all over the country. This also means I ship products both to Amazons FCs and to my customers from wherever I happen to be in the country at the time.That is not drop-shipping. Its just not.The part that is both mind-boggling and infuriating is that I purchase ALL of my shipping labels DIRECTLY FROM AMAZON for all my merchant-fulfilled orders and I hand mail them myself, so I am following Amazons policies to the letter. This suspension is, frankly, just plain wrong and its based on assumptions that are fully incorrect and unfounded. Just because I send packages from various locales around ***************** does not mean I am drop-shipping! That is absurd! Because of the Seller Performance teams reluctance to reinstate my account to date, I have even agreed to sell in the future ONLY using FBA. Despite all of this, I am being stonewalled and cannot get a fair review of my situation or my appeals.Please help me! I need to get my account back as the impact to my income has been a huge hardship for me.Thank you,********************* Emporium Distribution Services LLC A2B6KKOER17ODM
Business Response
Date: 07/04/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 7/4/2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
"Date of the transaction : Tue, Jun 6 The amount of money you paid the business: $30 What the business committed to provide you: personal things What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: I placed the first order, after delivered I plalced the second one. But Amazon said detective unusual payment activity, I sent bank statement to prove my own card. But Amazon didn't reply and still hold my account Account : ******************** Order : #***-1951308-0372237
Business Response
Date: 08/04/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.
Sincerely,
********
Amazon.com
=================
Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 30th, 2023, I placed an order with Amazon for a Char-Broil ********* Performance Series 2-Burner Cabinet ****************** Grill, Stainless Steel, at a cost of $300 (Order# ***-0772483-01***00). With a planned Fourth of July cookout, I trusted Amazon's express two-day shipping promise, which was a significant factor in choosing their platform for my purchase. The expected delivery date was July 2nd, 2023, well in time for the celebrations.Imagine my dismay and frustration when I was informed on the delivery day that my order had been postponed to July 5th, 2023, effectively ruining my well-planned holiday event. This breach of promise is not only a violation of my rights as a consumer but also a glaring example of Amazon's negligence towards its commitments, tarnishing the trust I had in their services.Additionally, the hollow promise of two-day delivery that Amazon advertises for its Prime customers can be classified as false advertising, a direct violation of Section 5 of the *** Act. This section prohibits "unfair or deceptive acts or practices in or affecting commerce." The discrepancy between the services promised and those delivered represents a profound betrayal of consumer trust and a mockery of fair business practices.Thank you.
Business Response
Date: 07/11/2023
Hello Mr ******* style="color: rgb(0, 0, 0); font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.16px;">
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience you've had with the order #***-0772483-01***00. Your feedback about the services has been forwarded to our business team for further review.

We've requested a refund of $315.69 on July 7, 2023 to your ********* card and it will reflect in your payment method in 3-5 business days.

To try to make up for this inconvenience, we've issued $15.00 to your Gift card balance. You can view your balance and usage history in Your Account here:

*************************************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Tue, Jun 6 The amount of money you paid the business: $125 What the business committed to provide you: personal things What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: I have spent 125$ for Amazon, I used their Prime to have more benefits to make them more rich, but they just hold my account and I don't know when they refund money for me.Account : ******************** Order : #***-3858460-7374643
Business Response
Date: 07/28/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/28/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Wed, Jun 14 The amount of money you paid the business: $5 What the business committed to provide you: Shopping products What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: Amazon hold my account, required me to send bank statement. I sent them, but they never unlock my account Account : *********************** Order : #***-7629987-9977832
Business Response
Date: 07/18/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com

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Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

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