Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,637 total complaints in the last 3 years.
22,074 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Wed, Jun 14 The amount of money you paid the business: $5 What the business committed to provide you: A lot of things What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: I used Amazon to make profit for them, but Ithink Amazon just want customer to create a new accouct, charge their card. After that Amazon will hold account and scam all the money Account : ******************** Order : #***-8755035-4161057
Business Response
Date: 07/26/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/25/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:07/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Wed, May 31 The amount of money you paid the business: $30$What the business committed to provide you: personal things What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: Amazon don't do anything to reopen my account. ********************** said that my account has suspicious activy and I have to send owner gift card to verify. But after I sent what they request, they still hold my account. I don't get it Account ******************* Order : #***-7440036-1153053
Business Response
Date: 07/20/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/20/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:07/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Wed, Jun 14 The amount of money you paid the business: $5 What the business committed to provide you: shopping things What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem:I don't know what to say, I just don't understand why Amazon hold my account. I'm the one who sign in my account, but ********************** said that is unusual activity, I have sent them bank statement to prove that but they still hold my account Account : ******************** Order : #***-0893085-0695457
Business Response
Date: 07/26/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/26/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:07/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on july 1st I was informed that my amazon account was closed wrongfully. they provided no email disclosing their reasonings behind closing the account. they let me change my password to an account thats closed. I cannot sign in or access my previous billing invoices and I never have done a return on this account.
Business Response
Date: 07/26/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We have temporarily reinstated customer account so that they can print invoices for past orders.

We notified the customer of this decision by email on 26/7/2023.

Sincerely,

********
Amazon.com
Initial Complaint
Date:07/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two items were delayed past a reasonable timeframe (more than 2 days late) and I merely purchased these missing items I needed prior to my trip, from another store. I contacted Amazon support for a refund and to return items in mail transit to sender, but was rejected and not offered any solution. I just need a refund of the 2 items to compensate for my purchases elsewhere that Amazon could not fulfill, based on their using ***** Order number:113-4005402-0734608.A total of: *****.
Business Response
Date: 07/04/2023
Hello Ms *******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the delay of the order #***-4005402-0734608.

I understand you'd like us to refund for the order. Unfortunately, we do not have the option to refund without return. We request you to return the product using the label we've shared.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/11/2023

Complaint: 20267383

I am rejecting this response because:
It's not within my power to return something that arrived to a location I am not currently residing. It's also not my business to put my efforts in, to correct Amazon's logistics issues.

Sincerely,

***************************
Initial Complaint
Date:07/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I really, really, really didn't abuse Amazon's services! I have not used the buyer's account for any abusive activity! I'm an Amazon seller in the **** from *****, and I'm not using my buyer account, so I don't have any abuse because I haven't used it at all. Please ask the Amazon team to double-check my account behavior, thank you! My Amazon account is **************** and I send a lot of emails to Amazon, but there is no reply. Amazon's unauthorized and wrong suspension of the account had a very bad impact on me. Please check my account number and I make sure I haven't done anything bad, I'm just a seller.
Business Response
Date: 08/11/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-08-07 confirming account reinstatement.
Sincerely,
********
Amazon.com
==================
Initial Complaint
Date:07/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 20, 2023, I purchased two items with Amazon and paid $406.58 (ORDER # ***-5185663-0007424). A few days later I contacted Amazon to return the items due to several issues. After several phone calls Amazon refunded me and contacted a third-party company to handle the return process. As of today's date, the third-party company is requesting me to return the items and they are not sending a *** return label. I have contacted amazon more than 7 times; I have emailed the third-party company more than 10 times and the problem still persists. When I paid for the items, Amazon advertised as "Free Return". Returning these items is becoming a nightmare. Please I need either a return label from Amazon or authorization to trash the items.
Business Response
Date: 07/11/2023
Hello Lia,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question.

Upon checking I see that the seller has requested you to send pictures of the actual damage of the item.

We request you to do the same. Once you provide the seller the requested information they will assist you further.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business emailed me in a separate email letting me know that I could dispose the boxes.

Sincerely,

*******************
Initial Complaint
Date:07/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started a chat with Amazon as I accidently cancelled my prime (they have way too many hoops to go through to cancel or keep prime). I began a chat and *******. said that my prime would be reactivated for free. I tried to get my item shipped overnight which is an item for my elderly cat and I needed it overnighted. There was no prime showing up. I started another chat and waited through 2 cycles of chats and the second rep. upgraded my shipping to overnight and I only confirmed that they could do this if it was free of charges. They upgraded my shipping and charged me. I advised them this was fradulant because I did not authorize this. I want free prime for 6 months for the massive inconvience and fradulant behavior of Amazon. I also want a gift card to go towards a future purchase to support my elderly cat that you are causing a delay in there needs.
Business Response
Date: 07/04/2023
Hello ****,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and we're sorry for the inconvenience you've faced in this regard.

I've forwarded your feedback to our customer service team for further review to ensure the associate is coached and this is not repeated.

A refund of $11.63 for the shipping charges has been refunded to the payment card for the order ending with #*****.

I'm afraid to say we cannot offer any compensation in this regard. If you no longer need the product we request you to return it for a refund.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/06/2023
Hi,

I tried to reach out to Amazon and got a hold of a Supervisor. I explained the issue to her about the unauthorized charges. She explained that she apologized that this happened and that Amazon can't activate Prime even though that was what the customer service rep said they would. She said that she could refund me the shipping charges as an exception because they typically wait until the item is delivered. I explained my question is how can Amazon charge me without my approval and she kept giving me the same answer. I had to interrupt her the 3rd time she said it because we were not getting anywhere. At this point her tone was getting nasty and her voice was being raised which I did not engage in. She told me I was being rude and talking down to her which I was not and she said you're not using foul language but you're being rude. I said I am sorry you interpreted me as doing that and I apologize for interpreting you as raising your voice. She said she is not raising her voice. I said look, we came off on the wrong foot and maybe we should start over. She remained silent and she came back on the line and said do you have any further questions. I said yes I have a question she interrupted me and said I told you the answer already and I said you don't even know the question I was going to ask. She told me I told you I could give you a one time exemption refund and I said ok then lets do that but I still need an answer and then she told me there is no exemption and this caused me to lose my cool and scream because she continued to be nasty towards me.

I need to know how Amazon can stand with a Supervisor that is being rude and unable to resolve a problem or even hear out a customer. It took me to apologize for something and yet she could not move forward in the conversation.

Supervisor log in was: LOZMARGA

Supervisors should be held to a higher standard and not like this rude and demeaning behavior. She also should be reminded and seek further training that her behavior is unnecessary. I would like to remind Amazon that you are not only speaking to human beings and charging unauthorized charges you are talking to elderly people hard of hearing, mental health concerns. I want a response on why Amazon feels that this is appropriate behavior to stand by.
Customer Answer
Date: 07/10/2023
I read the information received from Amazon stating they refunded me but the credit card number they provided is not my credit card. They did not refund me anything. I need them to know that they are refunding the incorrect person.

Thanks,
****

Business Response
Date: 07/13/2023
Hello Ms ******** style="color: rgb(0, 0, 0); font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.16px;">
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Further to our previous correspondence, I can confirm that a refund of $11.63 was already issued to the payment card on July 3, 2023. The refund was issued to the same card which was used to pay for the order.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

We hope to see you soon.

Regards,

Abhishek
Amazon.com
*****************************

Customer Answer
Date: 07/18/2023

Complaint: 20267209

I am rejecting this response because: I have emailed this party directly asking: I want to know what steps Amazon is taking to educate their staff on mental health issues, providing their staff support with their own mental well being and how egregious behavior is handled when staff treat customers in the manner that she did. I want to know the exact steps and methods that are in place. I want a response and a customer service resolution to my mistreatment of this employee. At no point have I ever been treated by staff like this at Target.

I need an answer to the questions.
I am asking for some proper customer service resolution.

Sincerely,

*****************************
Initial Complaint
Date:07/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 25, 2023, instead of charging the annual renewal fee to my **************** green card, Amazon chose another card in my history and decided to charge THAT card. That payment was disputed as fraud. It was disputed as fraud because IT WAS FRAUD. Amazon cannot just choose a random card belonging to someone else and charge the card for the annual fee. Amazon has said that in order to reinstate my account, I must call the credit card company and remove the dispute. First of all, I cannot remove a dispute on someone else's card. Again, this WAS fraud and I have encouraged the owner of the card to follow through with the dispute and to file a criminal complaint against Amazon. I was told that the reason the **************** card was not charged was because LAST YEAR, the **************** charge was declined because of "insufficient funds". This was an absolute, unadulterated, bold-faced lie. First of all, Amazon DID charge the $139 last year to the **************** card. Secondly, there are no charge limits on an **************** green card that would trigger an "insufficient funds" claim as was suggested.
Business Response
Date: 07/04/2023
Hello Ms ****,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience you've had in this regard.

I can confirm there is no hold on the account associated with this email ID and the ********************** is also active. The refund has been issued to the other card on which you were charged.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Complaint: 20267184

I am rejecting this response because: I expect an apology for this mistake CLEARLY the fault of Amazon and I expect them to apologize to the holder of the card the FRAUDULENTLY charged. They lied about not being able to charge the **************** card and then just used someone else's card. I want assurances that will not happen again.

Sincerely,

*********************
Initial Complaint
Date:07/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a Prime member for years. Recently my packages were arriving later and later than the 2 day shipping I pay for. I called Amazon, a supervisor told me their distribution center decided to ship my package via ground. I said all items were Prime why did this occur - no answer. The supervisor claimed they called *** and my package would arrive the next day. It didnt I am still waiting.I pay for Prime Amazon should ship Prime 2 day delivery.The fact that they change it at the distribution center goes against what I pay for - this is completely unacceptable!
Business Response
Date: 07/04/2023
Hello ******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the delay with the order #***-1098220-2127442.

Up on research I see that you've selected the preferred delivery method for this order as "Amazon Day". When you select the delivery as "Amazon day" all the shipments will be shipped accordingly to ensure they're delivered on your preferred day.

Just so you know, Amazon Day is a delivery program that is available throughout the year. All Prime members can use Amazon Day for free. To use it most effectively, you can make Amazon Day your preferred delivery option, or select it at checkout whenever you like.

Amazon Day gives Prime members the option to purchase Add-on items without needing to meet the $25 order minimum for Add-on Items. It also gives Prime Members the option of choosing a weekly delivery day for the items they buy throughout the week. Amazon will try to combine multiple orders in the same box, but it isnt guaranteed.

For more information about Amazon Day Shipping, visit:

*************************************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************

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