Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,596 total complaints in the last 3 years.
21,982 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a Prime member for years. Recently my packages were arriving later and later than the 2 day shipping I pay for. I called Amazon, a supervisor told me their distribution center decided to ship my package via ground. I said all items were Prime why did this occur - no answer. The supervisor claimed they called *** and my package would arrive the next day. It didnt I am still waiting.I pay for Prime Amazon should ship Prime 2 day delivery.The fact that they change it at the distribution center goes against what I pay for - this is completely unacceptable!
Business Response
Date: 07/04/2023
Hello ******,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the delay with the order #***-1098220-2127442.

Up on research I see that you've selected the preferred delivery method for this order as "Amazon Day". When you select the delivery as "Amazon day" all the shipments will be shipped accordingly to ensure they're delivered on your preferred day.

Just so you know, Amazon Day is a delivery program that is available throughout the year. All Prime members can use Amazon Day for free. To use it most effectively, you can make Amazon Day your preferred delivery option, or select it at checkout whenever you like.

Amazon Day gives Prime members the option to purchase Add-on items without needing to meet the $25 order minimum for Add-on Items. It also gives Prime Members the option of choosing a weekly delivery day for the items they buy throughout the week. Amazon will try to combine multiple orders in the same box, but it isnt guaranteed.

For more information about Amazon Day Shipping, visit:

*************************************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:07/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an item (link and return policy pictures attached included) on Amazon and now wish to return, but seller is requiring me to pay return shipping cost which is over 1/3 the cost of the actual product. No where in the return policy does it state that the buyer is responsible for return shipping cost otherwise I would not have purchased this product from the seller if that was clearly stated. Attempted to contact Amazon and was provided no relief or options. Told to simply file my return request, and I would be required to follow through with whatever instructions were provided after that point. Attempted to contact seller and was told that I would be responsible for covering all shipping cost, which was clearly not stated in the listing on amazon. Amazon has also made the return policy information deliberately vague so the seller has buyer has no clue whether or not their shipment will be eligible for return, and what those final costs may be if any. This should not be allowed under any circumstances, and violates a purchasers, right under the consumer protection act. Amazon needs to be held accountable for changing their return policy language immediately so buyers can clearly know whether or not they will be on the line for any return shipping costs. Link to product page - Bestway CoolerZ Tropical Breeze **** *********************************************************************
Business Response
Date: 07/04/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-2318425-5492251 regarding the refund for return shipping charges.

Based on order details, on Sunday, July 2, 2023 the prepaid return label was sent to your registered email address.

I request you to use the label to return the item, once the item marked as returned you'll receive the refund.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************.
Initial Complaint
Date:07/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two pairs of women's pants were returned at *** drop off. The *** reference numbers are DsjTSBr5RRMA and DHX5Skr7RRMA. A refund for one of $34.02 was processed Jun 29. I have only been able to find status for one on the Amazon website. When will the other refund be processed?
Business Response
Date: 07/04/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the refund for the order #***-3016639-2250647.

Based on order details, the refund of $34.02 is processed on Thursday, June 29, 2023. For the rest of the refund for other item, it usually takes 2-3 weeks time.

I request you to wait for the refund to be processed, once the refund is processed you'll receive the confirmation email to your registered email address.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the refund is processed within 2-3 weeks from time requested..

Sincerely,

*********************************
Initial Complaint
Date:07/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a stove top filter on May 24 along other items. I returned two on May 27 Air filter # ***-0936868 was refunded along the other item. I will provide tracking. *** spent 30 minutes with ****** from *****?who was having a birthday at home ( so he said). I said it was too noisy. I repeated at least ten times the correct email ******************************* He insisted on using an old account email from another person. Phone is the same, and he said he sent authentication code. He was not understanding or distracted with his party. I became frustrated and requested 4 times a more efficient agent.and to use the gmail. He put me on hold, again. I hung up. Amazon has sent a demand letter return by July 11 or$9.81 would be charged after they refunded.
Business Response
Date: 07/04/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-0936868-6150626 regarding the email you received to return the item.

I'm sorry for the inconvenience due to the miscommunication, I've taken care of it and updated regarding the item.

You can ignore the email that you received. You'll not be charge for the item any more.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Hopefully, they will honor their response. I am still waiting for reimbursement on the attached, previous order.

Sincerely,

*************************
Initial Complaint
Date:07/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Returned a $50 item in early May Amazon confirmed they received the item back, here it is July.2nd still no refund! They told me can take up to 60 days, I have NEVER heard of such a thing with ANY store ever taking 60 days to refund an item that they had back in their possession. If this item is not refunded within the next couple days Im contacting the ******* ****************************** to take care of this. This is rediculous, 60 days for a refund! Absolutely crazy, especially for a $50 item!!! I will never order anything from Amazon again, you have lost a customer.Order #*******************
Business Response
Date: 07/04/2023
****************,

I'm Praveen Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that our customer service department has asked to wait till July 8, 2023. If you do not receive refund before that, please check with the carrier and file a claim so that they can help you.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:07/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charged me 3x for the same purchase of $33.06, on june 13th. I have contacted their customer service department 3x and each time they tell that they only charged me once and the other charges are pending. I have told them (3times now) that 3 charges went thru and per my bank they need to refund me $66.12, but they still refuse to do so. I feel like they think i am lying BUT trust me I wouldn't waste me time trying to get back $66 unless it was truely owed to me AND IT IS!
Business Response
Date: 07/04/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the multiple charges for the amount of $33.06.

Based on order details of order #***-4845241-2676229, the charge charges you are seeing is just authorization charges which are cancelled multiple times.

We amazon charge only once at the time of order shipping, the authorization charges will be reversed automatically within short time.

I request you to contact your bank to get complete information related to the charge.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:07/02/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Music has been charging our debit cards on and off since 12/10/2021 for the unlimited plan. I have never authorized any of these charges. I only use the free plan that comes with Prime. I do not require anything more. I called once when I noticed it and was given a refund of $9.87 on 12/10/2022. I was told at that time to be careful what songs I play so I won't accidentally sign up again. Amazon should include a confirmation "Are you sure" checkbox to prevent this from happening. I don't even know how it happens and no one can tell me. Also, no one can tell me how any of the authorizations were made. At that time, I didn't realize this had been going on for a year. I only realized today after further investigation. The charge is so small, it's hard to detect unless one checks their bank account every single day for unauthorized charges. I just noticed these charges again today when I checked on something else in my Amazon account. But I'm still clicking "No thanks" every time I am asked if I want the unlimited plan. Why would the system ask if I want the unlimited plan if I already have it? Why would I think I have it if I'm being asked that question every time I use the app? This has been going on for years now. Between the two debit cards, we have been charged seventeen times since this started, for a total of $161.42. I spoke with *** today, and she is issuing another refund of $49.85, which is only five months' worth. She said that's all she can refund. Therefore, the total refund amount that I am receiving and have received is only $59.72. That leaves a balance owed to me of $101.70. I am entitled to this refund because I never authorized any of these charges. I can't be the only Amazon customer this has happened to. How much money have they stolen from their customers?The reason there are two debit cards involved is that we have two associated with our Prime account.
Business Response
Date: 07/15/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm following up regarding your Amazon Music Unlimited subscription.

Id like to first thank you for taking the time to contact us about your experience. I hope I can be of some help to you.

When you first signed up for the Amazon Music Unlimited subscription, we communicated the monthly cost that would be charged to your credit card after any free-trial period and that the subscription would auto-renew each month until you cancelled, along with information on how to cancel. At the time of purchase, you agreed to these subscription terms and charges.

I'd like to confirm that your Amazon Music Unlimited subscription was last reactivated on March 30, 2023 from your "********'s 5th Android Device *****" which corresponds to the Amazon Music app on your Android device. We sent an email confirmation about the reactivation of the service on March 30, 2023 at 5:29 AM (PDT). This email included as well, information about cost, auto-renewal and how to cancel. Additionally, you can find a link to the respective Amazon Music Terms of Use: *************************************************************************************************************************

We apologize for any inconvenience this might have caused. As an exception, we have processed a refund for the remaining payments of your Amazon Music Unlimited subscription, a total of $112.94. Please allow your card provider 3 to 5 business days to reflect this on your billing statement (7 to 10 business days for Debit cards). In addition, I can confirm that this subscription has now been cancelled, which means no more charges will be generated for it on your Amazon account.

To view and manage digital subscriptions you've purchased with Amazon, go to Your Digital Subscriptions in Your Account: **************************************************************

For more information, go to: ******************************************************************************

You also can view your updated subscription details from your Amazon Music Settings in your Account: *********************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:07/02/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item on june 30 and it was to be delivered on Saturday July 1st and never arrived. I spoke to **** on Sunday July 2nd at ****pm and he reached out to the driver. **** told me the driver will deliver my package in 30 minutes. After an hour no package and i called customer service and they would not contact the driver because they dont do that. I proceeded to tell customer service that the supervisor **** did that and told me. I am getting 2 different stories from Amazon and i want my package. Iam not happy with the service with Amazon.
Business Response
Date: 07/04/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

I see that your order was delivered on July 2, 2023. Also I see that the item wasn't compatible and you are trying to return the item. A return label was already created.

Once you return the item, it will take around 2 weeks and maximum upto 30 days time.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:07/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They can't apply my 3 months free of Amazon music unlimited offer from Id.me located @ *************************************************** They also can't apply the 50% off for three months that they offer themselves either.
Business Response
Date: 07/04/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the offer related to Amazon music unlimited subscription.

Based on details the link you provided, As I can see here that this discount was provided by a third party website.

We don't have option to provide discounts shown on 3rd party website, if there is any such options it will be displayed on Amazon website it self.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:07/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon Team,I am the principal owner of an amazon seller account River-Mart ***********************/shops/River-Mart), I am writing to request your assistance in releasing the funds that are currently stuck in our Amazon seller account. The names, email addresses, physical addresses, and/or phone numbers of any third parties or virtual assistants involved in operating or managing the account. NAME OF 3rd Party: ************* -(Excelling Commerce). Email: *********************** Physical Address:Excelling ******************************************************************************************************************************** Phone Number: ************** They have a ******** page and group of excelling commerce where they actively advertise about this, the link of both is as follows.**************************************************************************************************** ********************************************************** We understand that Amazon has certain policies and procedures in place to protect both buyers and sellers, and we appreciate the steps you take to ensure a safe and secure marketplace. However, we have recently encountered an issue with our account that has resulted in the funds from our sales being held for an extended period of time. We have followed all of Amazon's policies and procedures, including providing all required documentation and responding promptly to any requests for information. We have also made every effort to resolve the issue on our own, but have been unable to do so.We respectfully request that Amazon release the funds from our account as soon as possible, as we rely on these funds to maintain our business operations. We would greatly appreciate your prompt attention to this matter and any assistance you can provide in resolving it.
Business Response
Date: 07/11/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Seller performance team Amazon.com
Customer Answer
Date: 07/29/2023
Still i didnt recieve any video call verification link email. the schedule of video call is 07/14/2023 6:30 PM IST and 07/28/2023 6:30 PM IST. But i didnt recieve any link till now.
Business Response
Date: 08/05/2023
Hello,

We have reviewed this seller's account and before we disburse funds, we need to verify information related to seller's identity and the authenticity of the supply chain. In order to verify this, we need to complete virtual identity verification over a video call. We have requested the necessary information from the seller via email on 2023-08-01.

Sincerely,
Amazon
Customer Answer
Date: 08/19/2023

I hope this email finds you well. My name is *****************************, and I am writing to you regarding an issue I encountered with the video call verification process and the lack of communication from your team.

On the scheduled date and time for the video call verification (insert date and time), I was eagerly waiting to receive the video call verification link. However, I regret to inform you that I did not receive any link or communication from your end. I had made sure to be available and prepared for the verification, but unfortunately, I was unable to proceed due to the missing link.

Additionally, I have not received any emails or correspondence from the Amazon Funds Disbursement Team regarding this matter. I have been regularly checking my inbox, spam folder, and promotional folders, but there has been no communication from your team providing guidance or assistance.

I understand the importance of the verification process and am keen to complete it in a timely manner. In light of the situation, I kindly request your assistance in resolving this matter. Please provide me with the necessary information and steps to proceed with the video call verification. Additionally, if there are any documents or forms that need to be filled out, please share them with me so that I can expedite the process.

I would greatly appreciate it if you could prioritize this matter and provide me with a prompt response. If there are any alternative methods of verification or a rescheduled time slot for the video call, please let me know. My goal is to ensure that the disbursement process can continue without further delays.

Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this issue.

Best regards,

*****************************
River Mart
Customer Answer
Date: 08/19/2023

I hope this email finds you well. My name is *****************************, and I am writing to you regarding an issue I encountered with the video call verification process and the lack of communication from your team.

On the scheduled date and time for the video call verification (insert date and time), I was eagerly waiting to receive the video call verification link. However, I regret to inform you that I did not receive any link or communication from your end. I had made sure to be available and prepared for the verification, but unfortunately, I was unable to proceed due to the missing link.

Additionally, I have not received any emails or correspondence from the Amazon Funds Disbursement Team regarding this matter. I have been regularly checking my inbox, spam folder, and promotional folders, but there has been no communication from your team providing guidance or assistance.

I understand the importance of the verification process and am keen to complete it in a timely manner. In light of the situation, I kindly request your assistance in resolving this matter. Please provide me with the necessary information and steps to proceed with the video call verification. Additionally, if there are any documents or forms that need to be filled out, please share them with me so that I can expedite the process.

I would greatly appreciate it if you could prioritize this matter and provide me with a prompt response. If there are any alternative methods of verification or a rescheduled time slot for the video call, please let me know. My goal is to ensure that the disbursement process can continue without further delays.

Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this issue.

Best regards,

*****************************
River Mart
Business Response
Date: 08/25/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 08/25/2023.

Regards,
Amazon
Business Response
Date: 08/25/2023
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 08/25/2023.

Regards,
Amazon
Customer Answer
Date: 09/09/2023
Our Case is not resolved. we have provided all the socuments but amazon hold our all amount and make a desision that our funds will not disbursed to us. we need our money.
Business Response
Date: 09/14/2023
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 2023-09-09.

Regards,
Amazon

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