Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,619 total complaints in the last 3 years.
21,767 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a 8x8 canopy from Amazon on 5-28-23 ... Order number 114-0291159-1602625 for a total of ******... I sent the item back because there was a holes in every seam of the canopy top where wasn't properly manufactured.. they only issued me a refund of *****.. charge me a 20% restocking fee they told me that the item was unsellable it was unsellable when they sold it to me they sold me a defect... I've contacted Amazon 5 different times now... I've contacted customer service they told me to contact **************************** to get a hold of the claims department got no response.. I sent pictures of the defective item to the email they gave me.. I'd like my $20.60 difference... I even marked the item as a defect before I sent it back....I noticed with every order now that I sent back regardless of how I send it back they're charging 20%. At this point they're just taking people's money and saying sorry we can't help you ..email these people and nobody responds .I'd like to be reimbursed the full amount of the product..Have more pictures if needed I can send through email if needed it's taking too long to try to upload picture by picture
Business Response
Date: 07/05/2023
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question.

Upon checking the order I see that restocking fee was charged as we received the item in a damaged condition.

You can check more information in this regard in the below mentioned link

***********************************************************************************************************************************************************************

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/15/2023

Complaint: 20269089

I am rejecting this response because:

The item I received was a defect and made of cheap materials.. the reason why the item was sent back is because there was holes in every seam. I've already said this over and over.. I sent pictures over and over... I'm not understanding what you have received as a damaged item? As I was sent a defect in the first place.. and also as I have received no proof of what you're saying is damaged to item. .. damage to the handle the handle tour trying to roll it to the car.. that is what the bag is supposed to do to grab the handle and roll it to the vehicle.. literally rolled it for 20 seconds on pavement. Not even like went through high grass. Opened it up and put it together on the pavement at a town park.. So I like my $20.60. as I have never received an invoice stating that you kept $20.60 for a restocking fee. I email stating I got back $90.63. no where in that email or the return does it State I was charged 20%. So Amazon is literally taking people's money and not even showing proof of the 20% charge. Trying to be slick so people forget of what they actually paid for the item.. you click on the return details and then it shows you the full price of the item of what you paid it doesn't show anything minus 20% or anything. Just an email that you've been refunded $90.63 still no proof of - 20% and the reasoning of the minus 20%

And I also just sat back 2 different orders of heater hoses... I was refunded the full price.. nothing wrong with the items so the item can be resold. But I was never charged a 20% restocking fee.

But I send you back a defective item and you charge me 20% restocking fee of an item that was defect in the first place and cannot be resold.. that makes absolutely no sense to me.. not sure how this complaint stuff works but. I probably have to make another one about a different item the bug zapper that I just sent Amazon back that was also a defect it does not charge properly in the Sun . Amazon did the same thing charge me 20% for an item that was a defect in the first place and cannot be resold. So I'd like the remaining difference sent back to my **************** payment method card.. I do not want a gift card.

Sincerely,

*********************
Initial Complaint
Date:07/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a return on a pair of sneakers $60.00, and they always ask how you want the refund posted, and I chose back to my CC that I used to purchase, well I returned the sneakers today at *** and when I got home it said that once Amazon receives them the credit will be refunded to my Amazon account. That is not how I want my refund, so I chatted with an agent today and he "assured" me that this will be resolved but it still says in my account that it will be to Amazon account. Also they first sent the wrong item and I had to order a replacements of the same sneaker and they request the wrong item to be sent back, (of course), but the customer service person said I did not have to do that as a courtesy of their mistake, and just to clear I am not to be charged for the sneakers twice for not returning. I have all emails and they all the chats about all of this so they should get with the program. I want my refund on ORIGINAL PAYMENT METHOD!! Thank you
Business Response
Date: 07/06/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the order number you are referring to.

Please confirm the order number with us so that we can review the issue and you further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023
This issue was resolved from Amazon and I want to close this case. Thank you for your help
Initial Complaint
Date:07/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon keep take my money out of my account unauthorized and im trying cancel my subscription and it won't let me I just want my money back .this is the second time In a row they did this transaction out of my account
Business Response
Date: 07/10/2023
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the unauthorized prime charges on your account.

I apologize for the inconvenience.

I've checked and see that the prime charge has been refunded and the subscription is canceled.

We'll ensure that this is not repeated.

Regards,
Arun

Amazon.com
*****************************
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ordered multiple packages online from Amazon over the years. I tried to login to my account and they needed to verify my account all of a sudden with my phone number. But the number they have is an old number. So I am not able to verify my account to track my packages or anything else. I have called customer service multiple times and because I can't answer one of the security questions right" they won't tell me which one" I am unable to do anything. I can verify social security number , address, email and anything else they could possibly need. But this isn't enough. I tried to talk to 3 different customer service reps and was hung up on and blown off. I was told all I can do is start a new account ..but the thing is inorder to do that you have to register a new email because mine is already associated with an account that I can't access . They just completely blow off the customer waiting on packages right now.. this is unacceptable. Complete disregard to the customer.
Business Response
Date: 07/05/2023
Hello *****,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and understand your concern in this matter.

We request you to contact us over phone and get in touch with the account change team. They will assist you to access your account.

Here's a link to our Contact Us page:

***********************************************************************

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:07/03/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********* am writing regarding a mistake I made as an Amazon seller. Now I am desperate to fix this.The story is that I had my ASIN B07QB76RH1 suspended due to an alleged counterfeit. I disagreed with the allegations and prepared an appeal, explaining why I believed this ASIN suspension was wrong and my ASIN should be reinstated. When I tried to submit the appeal, there were checkboxes that were meant to be checked if I admitted my violation. At first, I didnt check those checkboxes and uploaded the appeal to a special field. However, theres been some sort of technical issue, and the appeal wouldnt send. The Send button became available only when I clicked the checkboxes. Without reading what the checkboxes were for, I checked them and sent this info along with the appeal.The violation disappeared from the account, but so did the ***** I ordered a few callbacks from Account Health Team, and they explained that by checking the checkboxes, I admitted the violation and agreed to the removal of my listing. I asked them to allow me to send the appeal again, they said there's no turning back once the checkboxes are checked. Besides, theres no violation in the Account Health, so technically, theres nothing to appeal.I never intended to admit the violation. I wanted to submit an appeal. Seller Support and Account Health Team are not authorized to make any exclusions, so I am asking for one from a team that will read this letter. I made a silly mistake with the appeal submission. I kindly ask you to allow me to appeal Amazons decision to remove my listing.The situation that led to the suspension is explained in the attached appeal. Please, also see the invoices for the products I sell to ensure they are not counterfeit.Please review all of this carefully. I made an honest mistake, and I ask for forgiveness. I really need my ASIN back. Please, allow me to prove that the suspension was a mistake.
Business Response
Date: 07/05/2023
Hello,

We have reviewed the seller's appeal and we are unable to reinstate their listing.

We are unable to provide information on our investigation.
Initial Complaint
Date:07/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been going back and forth with Amazon for the last few weeks about money they STOLE out of my bank account for an order that was CANCELLED and NEVER shipped out. I placed an order on 06/15/2023 in the amount of ******, however I cancelled that same order the same day on 06/15/2023 when I saw the arrival date was more than 30 days out. I was sent a confirmation email of the cancelled order(order# ***-7309174-0053805). I have reached out to Amazon multiple times, I was first told the payment wouldnt go through because I cancelled the order. Then days later I was charged ****** for a order I cancelled and NEVER RECEIVED. I started contacting Amazon again, requesting supervisors and asking where can I send proof of my bank statement to show that they charged me, but it was to no avail. I was ROBBED by Amazon and every time I call them about refunding me, they tell me they are not refunding me. I called my bank and spoke with the dispute team. My bank confirmed the charge and said since Amazon took the money from my bank account with a checking and routing number, they cant dispute it. I have proof of my bank statement with the charge of ****** going through. I then called Amazon and my bank and had them on a conference call so my bank could confirm the charge to Amazon. Once the Amazon rep heard the bank representative say Amazon did in fact wrongfully charge my account, the ********************** rep stated she had to disconnect. I was wrongfully charged for an ordered that I cancelled and never received. There is NO reason Amazon is refusing to give me a refund for something I didnt even purchased. I am DISGUSTED, OUTRAGED AND EXTREMELY TRAUMATIZED. AMAZON AND ITS EMPLOYEES ARE FRAUDULENT THIEVES AND I WILL NOT STOP UNTIL I AM PROVIDED A REFUND OF MY MONEY BACK THAT WAS STOLEN BY AMAZON!
Business Response
Date: 07/06/2023
Hello ******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in question upon checking the order I can confirm that the order was cancelled and the payment method was not charged.

When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships.

Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

Also I didn't see any charge for $170.39, if you want to us to investigate further in this matter, we request you to share the charge ID for this charge.

A payment descriptor is text that appears on your bank, or credit card, statement, and shows details for which company processed a payment.

Descriptors could include information such as the company name, date of the charge, and the State where the purchase was made.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:

***********************************

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Complaint: 20268674

I am rejecting this response because: I still have a charge from AMAZON on my bank statement for a CANCELED ORDER that was never, purchased, shipped or delivered to me. I canceled the Amazon order in the amount of $170.39 on 06/16/2023 and was charged on my checking account through my routing and account number on 06/20/2023 of $170.39 with ******************************************* listed as the merchant on my bank transaction and bank statement. I have included proof of of my transaction and bank statement showing this Amazon charge did in fact go through. And I need to be refunded immediately. Amazon is fraud & is stealing from their customers.

Sincerely,

***********************
Business Response
Date: 07/28/2023
Hello ******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter. Upon reviewing they've informed us that the order is cancelled and your payment method is not charged for the order.

In case if you are still seeing any charge for the order, we request you to contact your bank dispute the charge with them.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/31/2023

Complaint: 20268674

I am rejecting this response because: my bank denied my dispute because they said Amazon charged me through my routing and account number. I also have my bank statement showing the charge on my account listed from Amazon in the amount of ******. I have attached a picture of my bank statement showing the Amazon charge of $****** they said they didnt take. I would like to be refunded for my $****** I was wrongfully charged for, especially since I have the proof it was indeed taken by Amazon
Sincerely,

***********************
Business Response
Date: 08/22/2023
Hello ******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing the order in question, they've informed us that the payment method used for the order was not charged.

The payment was declined. We request you to contact your bank for any further assistance in this matter.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 08/22/2023

Complaint: 20268674

I am rejecting this response because: Amazon keeps sending me the same scripted message and acting like its a response. I have already submitted proof my bank statements that shows Amazon wrongfully charge me. I now have no choice but to contact a lawyer to file a lawsuit against Amazon for fraud, misrepresentation and the inconvenience they have caused me for the last 2 months.

Sincerely,

***********************
Initial Complaint
Date:07/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I have purchased an item from Amazon on June 8th with being eligible for return, refund within 30 days. I requested the return label within hours of receiving the item. They created the label and sent me a paid return label. The return was approved by the 3rd party. I sent the item back. I waited few days after they received the item but no refund was issued. I called Amazon, they said it would be 5-7 days for the refund to be processed. I waited and called them again after few days, they said the refund will be issued within 24 hours.Refund was not issued but received an e mail that the item was delivered in good condition and they would not be issuing a refund.I sent them the document that a return was approved and item was sent back and they have not done their investigation correctly. Also disputed the charges with my CC.In retaliation, Amazon sent me 2 other e mails that they would not refund the payment and they are terminating my account.They approved the return, the item was sent in the same order that was sent to me without using it. They received the item and now they dont want to pay my money back and making treats to terminate my account.
Business Response
Date: 07/04/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about order 114-3026615-9905032. We have researched this matter and confirmed that the dispute in question has been resolved in your favor.

Please contact your card issuer for more information about reimbursement for this purchase. In the future, file an A-to-z Guarantee claim to resolve any issues related to Amazon Marketplace purchases before contacting your card issuer. For more information, visit the page: www.amazon.com/gp/help/customer/display.html?ref_=hp_bc_nav&nodeId=G59PXSUWUFR92NUQ.

We cannot help you further with this problem.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 07/05/2023
you are indicating about the credit card dispute that was in my favor. The e mails I have been getting from Amazon are indicating that the request have been declined and as ***** have motioned that They can not help me. is this issue also have been resolved in my favor through Amazon or just credit card company?
Thank you,
Complaint: 20268591

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date/Time package was received: February 2, 2023, 4:12 PM I sent the product under the wrong sku.I shipped a box to FBA with the *** ************ When preparing the shipment, I mistakenly entered incorrect box content information.Inside this box are 5 units of SKU O1-GCGS-YQNN, ASIN B0BBWGGH24, FNSKU B0BBWGGH24. This is the correct.THE PROBLEM IS: The box content info I entered states that the box contains 5 units of SKU KZ-O64S-PV8X, ASIN B0BBSRM37R, FNSKU X003KAOVVR. This is incorrect.Amazon is saying that they can't find those 5 units. already provided invoice, the one only supplier can give, and Amazon won't accept it.*** ************
Business Response
Date: 07/05/2023
Hello from Amazon.com,
We have reached out to the seller via Case ID *********** regarding this issue. Please inform the seller that they should follow up in that case for more information.
Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We moved to our new house and 5 times and counting this week Amazon delivery drivers have mis delivered our packages to the neighbors house across the street. I keep complaining and its still happening!!!
Business Response
Date: 07/09/2023
Hello,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with order deliveries.

Upon investigating, we've identified that most of your orders are being delivered with Amazon logistics delivery partner. Based on the results of investigation, your delivery address is not showing ** in ****** maps and though there fore there are no delivery instructions added on your account.

We've corrected the Geo code for you delivery point at your residence. This should remedy the issue with the deliveries doing to the wrong location.

We appreciate you bringing this to our attention. Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:07/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My seller account was deactivated due to association with another seller account I have never owned or known the actual owner of. During the start of my appeal process, I mistakenly selected the option "I know the associated account, but I no longer own it". However, this was an error on my part as I had previously made a call to Amazon Support and was misled regarding the associated account. After filing my appeal, Amazon Support requested that I provide more information regarding the "associated account". However, as I stated earlier, I DO NOT KNOW the associated account or its owner. Therefore, I cannot provide any additional information. The only evidence of my statements is my cooperation with a Virtual Assistant who serviced other seller account owners concurrently. I am confident that due to his actions, the Amazon system mistakenly assumed that I was the owner of multiple seller accounts. However, this is an incorrect statement. I have long terminated any business relationship with the Virtual Assistant. Additionally, I have removed all possible connections that could trigger the Amazon system. Please review my attached Plan of Action and supporting documentation for more useful information. PLEASE NOTE: I canNOT provide any additional information because I DO NOT KNOW or HAVE any associated accounts. I am not a fraudster and have no intention of submitting fake additional documents or information. Therefore, I sincerely hope for your understanding. The information I have provided is sufficient to realize the erroneous deactivation of my account. So, please reactivate my seller account. Many thanks for considering my request.
Business Response
Date: 07/06/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 7/6/2023.

Thanks,
Amazon.com Seller Performance

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.