Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 59,462 total complaints in the last 3 years.
- 21,545 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction : Wed, Mar 22 The amount of money you paid the business: 5$What the business committed to provide you: cosmetic What the nature of the dispute is: Amazon hold my account Whether or not the business has tried to resolve the problem: Amazon don't help customer to solve their problem, they just want take customer's money Account : ****************** Order : #***-1353432-1343448Business Response
Date: 07/19/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.comInitial Complaint
Date:07/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an Amazon buyer account registered with my contact number (**********?9). And my pincode is ******. Please note- it was not registered by e-mail. I have shopped a lot of items from Amazon and have never indulged in any activity that is against their terms and conditions. But suddenly my account got closed. I even provided them with all the requested information but still they closed my account.I am writing to express my deep concern and dissatisfaction regarding the closure of my buyer account on **********************. I was shocked to receive the notification of account closure, as I have always been a loyal and responsible customer.I want to clarify that the unusual payment activity mentioned was not a result of any fraudulent or unauthorized action on my part. I have always prioritized the security of my payment information and have never engaged in any dishonest or unethical behavior.I kindly request a thorough investigation and reconsideration of the closure of my buyer account. ********************** has been my trusted online shopping platform and its closure has caused significant inconvenience and disrupted my ability to access essential services.I am willing to cooperate fully, provide any necessary documentation, and assist in resolving this matter promptly. I sincerely believe that this closure is a misunderstanding, and I request the reinstatement of my buyer account to resume my seamless shopping experience.Thank you for your attention to this matter. I eagerly await a positive resolution and the restoration of my Amazon buyer account.Business Response
Date: 07/21/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-07-21.Sincerely,
********
Amazon.com==========
Customer Answer
Date: 07/27/2023
Hi, there! As I mentioned before I did NOT register an email with this Amazon account. Only my phone number: ***********
Could you send the requirements to the following email:********************
Customer Answer
Date: 07/27/2023
Complaint: 20274628
I am rejecting this response because:Hi, there! As I mentioned before I did NOT register an email with this Amazon account. Only my phone number: ***********
Could you send the requirements to the following email:
********************
Sincerely,
**************************Business Response
Date: 07/29/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.Initial Complaint
Date:07/05/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction : Tue, Mar 14 The amount of money you paid the business: 10$What the business committed to provide you: cosmetic What the nature of the dispute is: Amazon closed my account Whether or not the business has tried to resolve the problem: Amazon hold my account and asked me to sent bank statement, I sent what they aksed but Amazon can't verify so decided to close my account. How they can do that, I paid by my own card, I proved it for them, but they don't want this can ask me to sent another one, why they closed my account. I called to **************** but no one can help me. So disappointed Account : *********************** Order : #***-4843494-3745022Business Response
Date: 07/21/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.Sincerely,
********
Amazon.com===========
Initial Complaint
Date:07/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction :Sat, Mar 11 The amount of money you paid the business: 2.5$What the business committed to provide you: cosmetic What the nature of the dispute is: Amazon closed my account Whether or not the business has tried to resolve the problem: Amazon closed my account because voided mine current Amazon gift card balance, but I have sent them the bill, physical card to verify but they said can't. I don't understand so I called **************** but they keep talking around and around and my account still closed. Account : ********************* Order : #***-7711967-0644217Business Response
Date: 07/27/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7/27/23.Initial Complaint
Date:07/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction :Sat, Mar 11 The amount of money you paid the business: 3$What the business committed to provide you: cosmetic What the nature of the dispute is: Amazon hold Whether or not the business has tried to resolve the problem: Amazon didn't want a long term customer like me, I decided using ********************** benefit but they deciced hold my account. Account ********************* Order : #***-5507932-2868266Business Response
Date: 08/03/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.Sincerely,
********
Amazon.com============
Initial Complaint
Date:07/05/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau,I'm **************, owner of a small business reliant on Amazon for essential supplies. On June 24, Amazon suspended my account due to payment verification issues with my AMEX Card ending in ****. They requested a proof of address and a photo ID card.Out of concern for personal security, I provided a utility bill and an AMEX statement on June ************************* Despite their assurance of a response within two business days, I've received no reply.My Amazon account suspension is severely impacting business operations. I can't purchase necessary supplies or track past orders and expenses, disrupting my financial management.I request the BBB's intervention to resolve this deadlock. This hold is affecting my business negatively and needs urgent attention. I believe that BBB's influence can encourage effective communication with Amazon for a quick resolution.I'm available to provide additional information or documentation you may require for this process.Thank you for your time and support.Best,**************Business Response
Date: 07/20/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 7/20/23 confirming account reinstatement.
Sincerely,
**********
Amazon.comInitial Complaint
Date:07/05/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction : Mon, May 29 The amount of money you paid the business: 30$What the business committed to provide you: personal shopping What the nature of the dispute is: Amazon hold my account Whether or not the business has tried to resolve the problem: My account is on hold, ********************** asked me to send bank statement but I don't have time. But I wonder why I used my card for the first order until Amazon charged Prime 25$, why until Amazon charged larger amount and then report that unsual activity?Account : ********************* Order : #***-5458466-9350633Business Response
Date: 07/20/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7/20.Sincerely,
*********
Amazon.comInitial Complaint
Date:07/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction : Tue, Mar 21 The amount of money you paid the business: 10$What the business committed to provide you: personal shopping What the nature of the dispute is: Amazon hold my account Whether or not the business has tried to resolve the problem:After I placed the 5th order, Amazon closed my account. I didn't keep any reciept gift card or physical card so I call to **************** of ********************** but they didn't help me Account : ******************** Order : #***-2342341-1442652Business Response
Date: 07/18/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.comInitial Complaint
Date:07/04/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For order 702-5783485-5699410, buyer did not send back our original item. Per amazon policy, we can withhold restocking fee. We did issue buyer partial refund due to this reason. why amazon ruled the ** in buyer favor? please appeal this case in our favor.Business Response
Date: 07/06/2023
Hello,
Thank you for taking the time to provide us with additional information regarding the claim on order 702-5783485-5699410.
Upon further review, we have decided to uphold our original decision since seller failed to grade the condition of the returned item in order to charge a restocking fee.
Sincerely,Initial Complaint
Date:07/04/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order# ***-4406069-6664226 Returned for refund. Amazon said they recieve the product back and issued a credit. Have never received the credit.Business Response
Date: 07/06/2023
Hello,
I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.A full refund has been issued in the form of an electronic gift card for your return of order ID *******************. The value of this gift card has been applied to the gift card balance in your Amazon account.
This gift card has been partially redeemed for goods or services on Amazon.
--Original amount on gift card: $410.27
--Remaining balance: $352.93
--Gift card ID: *************
--Issued on: 2023/05/20
To view your gift card usage history, visit the page: www.amazon.com/gp/css/gc/balance.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
*****
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