Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,726 total complaints in the last 3 years.
21,798 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a product to amazon on June 22bd they state they received the item totally $240.74 and they are refusing to issue my refund for a month! I want the refund now as they have their product back.
Business Response
Date: 07/05/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-2793981-8628233 regarding the refund for the item you returned.

Based on order details the return tracking shows as delivered on Jun 29, 2023. Once the item is marked as returned, it will be processed and verified and refund will be issued with in 2 weeks.

I request you to wait for the refund to be processed automatically, once it is processed you'll receive the confirmation email to your registered email address.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/06/2023

Complaint: 20270637

I am rejecting this response because:I want my money back. You received your product back a week ago. I want my money back today. Thank you.

Sincerely,

*********************
Business Response
Date: 07/13/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-2793981-8628233 regarding the refund for the item you returned.

Based on order details the refund of $240.74 is processed on Saturday, July 8, 2023 to your original payment method.

The refund takes 3-5 business days to reflect on your card statement.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 30,2023 I placed a new order on Amazon.com for a Skytech blaze 3.0 and they guaranteed delivery on July 2,2023. The order number is 113-8251061-5217009 and now I am getting the runaround with them. And now I have to pay for something that has yet to arrive
Business Response
Date: 07/05/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-8251061-5217009 regrading the order delivery issue.

I'm sorry for the inconvenience caused due to the delay in order getting delivered. We amazon always try to fulfill our delivery promise on time.

But in very rare situations like this the order delivery will get delayed. I'll right way forward the issue to our concern team to work on it and to make sure such delays won't occur in further.

I request you to wait for the order to get delivered as our team will work to deliver at the earliest.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/05/2023

Complaint: 20270566

I am rejecting this response because:
All over the news is stating that there is a boycott of truck entered ******* and they dont have any way of tracking it from their trucks. I wish to have info on where it is located but all they are saying is the delay in transit
Sincerely,

***************************
Business Response
Date: 07/13/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-8251061-5217009 regrading the order delivery issue.

I'm sorry for the inconvenience caused due to the delay in order getting delivered.

Based on order details, we can see the order marked as delivered on Wednesday, July 5, 2023. And as mentioned I've forwarded the issue and the investigate team working on it to resolve such issues for upcoming orders.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:07/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RE: Failure to refund $277.84 returned living room rug (SAFAVIEH Florida Black/********* **** Rug - SG474-9012) and very poor customer service.Dear sir,On JUNE 16, I returned an area rug to AMAZON and it was picked up by **** Based on the tracking number (1ZA1W2267828540108), the rug was received by AMAZON on JUNE 22, 2023. However, AMAZON never refund me my money even until today.I have made up to 5 calls to AMAZON customer service, but the associate did not assist to resolve this issue. They confirmed receiving the rug but keep delaying the refund. Also, some of the agents are very rude and unhelpful. One of them is an agent named ****, who put me on phone for 15 minutes and never put me through a supervisor.Coming back, it is bad business practice for AMAZON to receive a returned item and not providing a refund within a reasonable time. I was told it can take up to 30 days to do a refund. This is unacceptable to me, especially when the item was already received in by AMAZON.Other major retailers such as *********** LOWES, BEST BUY, provide on-the-spot refund to customer credit cards as soon as the item is returned and received by them. I see no reason why AMAZON.com cannot provide a refund soon after it receives the returned item.May I ask for your assistance to investigate and reach out to AMAZON.com and ask them to:1. Provide me the refund $277.84 of my returned rug ASAP 2. Set an acceptable timeline of 1 week to 10 business days to complete the refund of all returned items in the future.3. Or provide an advance credit back to the customer as soon as the returned item is received.Thank you.Regards,**************** ************************************************************************************** Amazon customer account email address: ******************* Tel: ************ / Mobile: ************ ===
Business Response
Date: 07/09/2023
Hello,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you haven't received refund for the item you returned.

Upon checking with our shipping department, we're unable to confirm your return at our recent center. Since its a high value item, our team requires to do investigation on your return.

As informed by our customer service team, we would request you to wait until 7/20/2023. We would have initiated refund request for your return, however system isn't giving us an option. Hope you will understand our limitations in this regard.

Once your return is processed, you will receive confirmation email from our returns center. We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 07/12/2023
Attached are evidences showing return of the area rug and action taken/accepted by Amazon for return of the area rug.

The *** tracking ID and delivery report is also attached in this email, showing that the returned rug is indeed received by Amazon on June 22nd.

For your kind assistance in this matter please.

Thank you

Regards,

Chai Toh
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a PROYAMA 62CC 2-********* Powered chainsaw from Amazon on June 19, 2023 for $190.86. My husband used it for the first time on July 3, 2023, and after five minutes of use, it stopped working. It was fully fueled with gasoline and the chain had been fully lubricated. The chainsaw could no longer be primed, most likely caused by a broken or blocked fuel line. We tried to return the chainsaw to Amazon and were told that the item was not returnable.
Business Response
Date: 07/06/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-8135700-3970643 which you received the item in defective condition.

To resolve the issue I've processed the refund for the item of $190.86 to your original payment method.

You'll receive the refund within 3-5 business days and you don't need to return the item.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************

Customer Answer
Date: 07/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/2/2023 I ordered a ****** body worn camera. It was supposed to be delivered Monday morning between 2am-4am. I have entered delivery instructions for H3237343837***4303131H prior to this incident. I request all delivered items be delivered to my residence, apt.#***. And I have supplied the building code in the instructions on the website. The driver did not follow delivery procedures and delivered the item outside were it was stolen. I immediately contacted them and they refused to refund or replace the stolen item I paid for. The attached photo shows were item was placed at 4:30am. Nothing but people who wish to cease opportunities to steal
Business Response
Date: 07/05/2023
Hello ******,

I am ***********;K from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry to hear that you havent received your item from the order #***-9350401-4228258.

To help you with this, I've worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

Ive pasted their response below for your convenience:

Based on the outcome of our investigation, we believe the item was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- The name of the police department.
- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before Thursday, 17 August 2023 to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Complaint: 20270022

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:07/03/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Digital has been charging me double for showtime since Sept 2022 of which it was cancelled due to I got paramount plus. I called and spoke with ******** and *** the floor lead and he stated that he could not refund me all my money and he agreed that they were double charging me, but would not refund me all my funds back to my card. He really did not care that I was contacting BBB he pretty much stated do what I had to do. Every single ***** that they charged me for states free trial but still charging. I was not aware of them charging due to the other subscriptions i have with them. I did not authorize these charges I have not even used due to I have the Paramount w/ Showtime. I just want a full refund for services I did not get or utilized. Pleae refund the same payment method you all was not authorized to use.
Business Response
Date: 07/13/2023
Hello ******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about your recent experience with Showtime. Please note the "free trial" included in the subscription name refers to the initial free trial signed up for on June 27th, 2020.

I see three months have already been refunded for you. As an exception, I have refunded an additional nine months for you, totaling $89.91 for 12 months total. You will see this on your original payment method in the next 3-5 business days. Please contact your bank regarding remaining charges.

You can manage your subscriptions here **************************************************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

**********************************************
Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 1/10/2023 Amount: $26.49 What the business committed to providing me: Demon Slayer *************** - Exploding Blood!Nature of the dispute: I never received the item. It still shows on their website as "on the way but running late". I waited for the item to arrive and at this point it's been 6 months and still shows it was never delivered. I don't want to pay for something that very obviously never arrived. Has the business tried to resolve the problem: Not really. They basically kept saying their was nothing they could do because of the age of the order. Though I don't see how that should matter when they can see on their end it was never delivered. A message like "on the way but running late" triggers a reaction to not complain right away because you assume you're still getting the item.Order Number: 112-3588537-6419409
Business Response
Date: 07/05/2023
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you haven't received your order.

Firstly, the information you received from our customer service team is correct. Our system will give us an option to create refund/replacement request outside of 30/60 days.

Even we cannot get confirmation from carrier, if the package is delivered or not.

In this case, we would request you to contact your bank and dispute the charge, as we do not have an option to issue refund from our end.

We appreciate your patience and understanding here.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************

Customer Answer
Date: 07/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi i just add a Virtual Assistant child access to my amazon seller account and after that my seller account was deactivated. after deactivation i was discussed with amazon chat support and i was removed the access of that Pakistani VA.Here is my seller account details Business Address: ******************************************************************************************************** Phone no: ************* Business name: Heaven online *** Merchant Token: AJT4X11FG7XL7 Email: ******************
Business Response
Date: 07/17/2023
Seller failed IPI and has been notified about it
Customer Answer
Date: 07/25/2023
Hi

i am unable to understand why the amazon team has failed while verification of my documents. now I have attached the driving license that I submitted while creating that AMZ account.

hopefully, this will help for verifiction for Amazon.
if BBB team need any additional document or information please let me know.
Thanks and best regards
Business Response
Date: 08/18/2023
Hello from Amazon.com,

I understand your concern with reinstating their seller account.

We completed our review and confirmed that the seller account (Merchant Token: AJT4X11FG7XL7 Email: ******************* is now active and in normal status.

Thank you for your time and understanding.
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like a resolution with Amazon concerning the following. I have been an Amazon Prime Member for many years. I have bought many Prime movies and Kindle books. My first account which I had spent thousands of dollars on over the years was compromised and my account was locked. I sent all of the proof that was requested of me by Amazon to get my account unlocked. I then received an email saying my account was closed in May 2023 by Amazon I then opened a second account with all new information and with my new cards. Which I was told to do by an Amazon representative. A few weeks later it too was closed. I no longer have access to my Prime Videos that I purchased to own for my grandchildren and my Kindle books that I purchased. I also had contributions on my wedding registry on both accounts that had not been redeemed. I no longer have access to the money contributed by my friends and family due to the accounts being closed. I would like for my accounts to be reopened so I may access my Prime videos and kindle books that I purchased out right and to have access to my contributions. If that is not possible I feel I am due a refund for all of the above mentioned.
Business Response
Date: 07/28/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 07/28/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 08/05/2023
I did not violate Amazons gift card terms of use policy. They ask for proof of purchase for my gift card which I could not provide because I obtained it through Fetch which is a gift card rewards app used by millions. But I did provide them with the email from Fetch with the Amazon gift card code that I applied to my account.
Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed order # ***-0603589-0757048 on June 23rd and was given a promised delivery date of June 25th. Amazon has delayed the order 3 times now and is refusing to provide me with tracking information on the item in the order. I have spent hours talking to customer service, they have been extremely rude to me and told me I have to wait until August 23rd for the item to be delivered. This is extremely unacceptable. They have told me this item is lost in transit but they refuse to refund me because it is Amazon handling the shipping. If it was *** they would refund me. I would like a full refund and this order canceled asap.
Business Response
Date: 07/06/2023
Hello *****,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, I apologize for the inconvenience caused to you in this regard.

Upon checking the order I see that a refund of $32.41 has been issued to the original payment method on Wednesday, July 5, 2023. Refunds typically gets processed within 3-5 business days from the issue date.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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