Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58,642 total complaints in the last 3 years.
- 22,061 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/04/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
First of all I am thankful to you for having such a platform to resolve these issues, Amazon has given 90 days time for fund release. I have appealed to Amazon after the expiry of the period and according to the legal process my The funds will be released with in 10 days which will be in my payoneer bank account. Now after 4 to 5 days my funds will leave payoneer and when i asked payoneer they said amazon has charged back my amazon account is also closed and i need amazon I am not receiving any reply from please help me to withdraw my funds I will attach the things I have and if you need anything else it will be available.Business Response
Date: 07/06/2023
Hello,
Funds for the amount of 4502.28 USD were transferred to your bank account ending in 733 on 01/26/2023. They should have arrived within 5 business days of that date.
If the bank information on file is incorrect, the bank should return the funds. At this time, these funds have not been returned. You will be notified once these funds have been returned to your account.
Due to privacy issues, banks do not share customer account information. To locate these funds, we suggest that you call your bank and ask for the department in charge. Give them the trace number below and let them know that the disbursement has already been sent.
-- Trace #: 24HLXZHX49GKZT0
Once you have been notified that the funds have been returned to your account, please contact us at payments-******************************* At that time, funds will be transferred to your new bank account on file.
Thank you,
Payments Specialist
Amazon.comInitial Complaint
Date:07/04/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau Representatives,My name is *************************, and I am the Director of ********** a **-based company operating in the publishing sector, conducting most of its commercial activities through the Amazon Kdp platform.I am writing with the need to bring to your attention a serious issue we are facing with Amazon. On April 1, 2023, Amazon suspended our account, alleging that we had violated their policies, specifically the use of multiple accounts. I want to emphatically stress that this allegation is unfounded, as we have never managed or operated with any other accounts apart from our primary one.Despite our headquarters being located in ******, we have always made about 90% of our sales in the ** market. The arbitrary suspension of our account is having a significant impact on our commercial operations.Furthermore, Amazon's customer service has not provided any evidence to support its claim and, despite numerous reminders, has maintained its decision to block our account. This also entails withholding our royalties, amounting to approximately 25,687.22.I would like to emphasize that the suspension of the account has caused significant economic damage to our business. In addition to the unpaid royalties, we have incurred advanced advertising expenses totaling ****** to generate those sales. Moreover, a conservative estimate of the value of our business in case of a sale would be around *******, a value now compromised due to this situation.We turn to the Better Business Bureau in the hope that you can assist in resolving this issue. I remain at your disposal to provide further details or necessary documents.Best regards,************************* Director, *********Business Response
Date: 07/12/2023
On 04/01, ********* KDP account was terminated for violating our content guidelines. ***************************** Director of ********* reached out to the Executive Customer Relations team, appealing his account termination. The team re-evaluated the case and confirmed the violations of Amazon's content guidelines related to having multiple accounts. Hence, we upheld the termination decision. ***************************** has been notified about the account termination decision on 4/14. We will not discuss this matter any further or provide additional insight.Customer Answer
Date: 07/13/2023
Complaint: 20272338
I am rejecting this response because: I am reaching out to you regarding the deactivation of my account due to an alleged correlation with another account.Referring to your last email in which you conveyed your final decision to not reactivate my account, I am writing to inform you that I DO NOT OWN ANY OTHER ACCOUNTS and therefore, YOUR DECISION IS ILLEGITIMATE AND UNFOUNDED.There is no actual correlation with any third-party accounts!Furthermore, your support on May 18, 2023, confirmed the activation of my account and full access to the library.Your very own support acknowledged my non-involvement!Your behavior is illegitimate and lacks any coherence.
Sincerely,
*************************Initial Complaint
Date:07/04/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear BBB team,I am writing to you to genuinely ask you to help me with the issue I am having. My seller's email is - ********************* My Amazon account has been suspended, and the Amazon team requested I provide the Plan of action that describes the new model of my business and that my account no longer poses a risk of violating of Amazon policies anymore. This information was requested on the performance notification and during the call to Amazon. Acting upon Amazon's request, I provided them with all the requested information, but my submission has been rejected without reason. Next, I made a call, and I was informed that the Amazon team does not consider my account to be reinstated and there is no chance of reactivating it. However, I have already changed the way I conduct my business and imposed new rules to reactivate my account. And As it turned out it was in vain, and I was just misled by an account health specialist.Therefore, I genuinely ask you to review my Plan of action one more time because my account no longer poses a risk of violation of the Drop-Shipping policy.The PoA is attached to this letter.Best regards,***********************Business Response
Date: 07/10/2023
Hello,
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email.
Thanks,
Amazon.
Initial Complaint
Date:07/04/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July 2nd, 2023, ORDER # ***-0403039-1882608 . The order was cancelled by Amazon themselves but they still charged $286.57 to my card ending in ****. They never removed the pre-authorization nor did they refund me once the charge posted to my account. I've contacted them every single day since the 2nd and they refuse to issue me my refund even though they never deliver my order- and instead straight up cancelled it.Business Response
Date: 07/05/2023
Hello ********,
I'm Sai babu from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
I understand your concern regarding the charges for the order ending with 2608.
Upon reviewing, I see that the order was cancelled from your account. I also see that an email confirmation was sent to your registered email address on Sunday, July 2, 2023 at 4:55 AM (PDT) with the subject "Your Amazon.com order of "Monster High Doll, Clawd..." has been canceled."
As the order was cancelled successfully, any hold or charge on your account will be released/credited back to your account as per your bank policies, that *** take up to 3-5 business days in case of credit cards and up to 10 business days in case of debit cards.
If you don't see the charge credited back within the time frame mentioned, you *** contact your bank for assistance. They can tell you why funds on your account *** be unavailable and clarify how long they hold payment authorizations for online orders.
Thank you for your understanding and have a great rest of the day!
Regards,
********
Amazon.com
*****************************Initial Complaint
Date:07/04/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction : Mon, Apr 3 The amount of money you paid the business: 35$What the business committed to provide you: personal shopping What the nature of the dispute is: Amazon closed my account Whether or not the business has tried to resolve the problem: because Amazon were not able to confirm that I'm authorized to use the payment method associated with my account so they closed my account and scam all the money. Amazon don't try anything, I have sent them picture of my gift card, my account informations but they didn't check it and still closed my account.Account ************************* Order : #***-0349182-3186638Business Response
Date: 07/28/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/28/2023.
Sincerely,
***
Amazon.comInitial Complaint
Date:07/04/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction : Fri, May 5 The amount of money you paid the business: 5$What the business committed to provide you:Shopping products What the nature of the dispute is: My Amazon closed my account Whether or not the business has tried to resolve the problem: It's very nonsense when Amazon closed my account because they detected my account related to another account that was closed by Amazon. I have sent them bank statement, billing but they still closed my account.Account : ********************** Order : 113-6315105-1466647Business Response
Date: 07/20/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7/20.Sincerely,
*********
Amazon.comInitial Complaint
Date:07/04/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
placed order by mistake with a expired card and my account got put on hold no worries they asked for statements and government issued id because it was a virtual card which i sent over and over until after minutes of sending i get an email that my account is closed (they didn't even seem to review the info ) and i was locked out of my account and all my ******************** devices almost 14 of them have been de registered i paid someone to set up the skill and routines for all my smart devices and it all gone like that and when i email i get no response at all i tried to call but the customer reps are helpless i have been a customer for ages and as i said have nearly 14 devices and smart ***** devices which are all paper weights at the moment they either open my account or take back the 14 devices for a refund and compensate me for all the smart devices that are not amazonBusiness Response
Date: 07/20/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/20/2023.
Sincerely,
***
Amazon.comCustomer Answer
Date: 07/25/2023
Complaint: 20272199
I am rejecting this response because: i have already sent the information they are asking for numerous times and have sent it again when they responded to the complain here and they promised me 24hour response time and today we are closing in on 5 days without a response again which is one of my complains of the issue as they are not looking into the issue at all
Sincerely,
Mohamead DuebiBusiness Response
Date: 08/03/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/20/2023.
Sincerely,
***
Amazon.comCustomer Answer
Date: 08/08/2023
Complaint: 20272199
I am rejecting this response because: i have already sent the information on July 20th that they were asking for but they never responded to the email or even got back to me which is typical as they have been doing so for the past 2 months promising me a response to my issue and then dispersing
Sincerely,
Mohamead DuebiBusiness Response
Date: 08/29/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 08/29/2023.
Sincerely,
***
Amazon.comCustomer Answer
Date: 09/05/2023
They sent me asking for a utility bill and promised me a *********** which turned into a week of waitingBusiness Response
Date: 09/14/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 14 September, 2023 confirming account reinstatement.
Sincerely,
Amazon.comInitial Complaint
Date:07/04/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction : Fri, May 5 The amount of money you paid the business: 5$What the business committed to provide you:Shopping products What the nature of the dispute is: My Amazon hold my account Whether or not the business has tried to resolve the problem: Amazon still hold my account after I have sent them all the informations they required Account : ************************ Order : 112-9944271-6399401Business Response
Date: 07/27/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 7/27/23 confirming account reinstatement.
Sincerely,
**********
Amazon.comInitial Complaint
Date:07/04/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction : Wed, May 17 The amount of money you paid the business: 109.37$What the business committed to provide you: I bought a lot of things from Amazon ( cosmetic, personal things,stickers,..)What the nature of the dispute is: I don't know what happened with my account Whether or not the business has tried to resolve the problem: Since the last time I placed order, Amazon charged my card. After that, they announced that misuse of Amazon's service so they closed my account without any explainations or email. I paid for Amazon 25$ each month to use Amazon's services, but they closed my account because misuse? So funny, how they can do that, want scam customer money for sure. I have spent a lot money for Amazon, please help me take back my money Account : ************************* Order : #***-0421457-3762619Business Response
Date: 07/22/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.Furthermore, We have denied the customers request for a refund.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email recently on 22nd July 2023.
Sincerely,
********
Amazon.comCustomer Answer
Date: 07/24/2023
Complaint: 20272144
I am rejecting this response because: What term and conditions am I violated? I'm just a normal customer, spending money for their business. Never using Amazon again if they don't unlock my account. ********************** is very rude to their customer.
Sincerely,
Rebbaca SpinishInitial Complaint
Date:07/04/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
"Date of the transaction : Mon, Mar 20 The amount of money you paid the business: 45$What the business committed to provide you: diversity products What the nature of the dispute is: Amazon hold my account Whether or not the business has tried to resolve the problem: Amazon have detected unusual activity on my Amazon account so they hold my account. ********************** required me to sent bank statement , owner of gift card so I sent them all to verify my account. I also sent them order I have paid, but they said can't verify and still hold my account. I have sent them all the informations that I have, what else do they expect?Account : ********************* Order : #***-5051471-0241859Business Response
Date: 07/20/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/20/2023.
Sincerely,
***
Amazon.com
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