Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,462 total complaints in the last 3 years.
21,545 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,As an Amazon seller, I have encountered unfair competition from other sellers and inaction from the Amazon Review Moderation team. I have noticed a significant increase in negative ratings (1*) on ASIN B08DVH5K4X.I observed a sudden surge in negative ratings on ASIN B08DVH5K4X from June 20 to June 30. During these 10 days, there were 12 negative ratings and only one review. In contrast, ASIN B08DVH5K4X received only 7 negative ratings in May and one review (for most of the month). I attached two screenshots of negative ratings information on ASIN B08DVH5K4X (May and June) to demonstrate a sudden surge. Please review it.It indicates that a competitor used the negative ratings as a means of unfair competition, as the mentioned metrics are not organic.I want to draw the attention of the Amazon Review Moderation team to the fact that this is not my first request for assistance. The Amazon Review Moderation team has previously assisted me in such cases, ensuring fair competition on Amazon. Therefore, the Amazon Review Moderation team should have no doubts about my claims.Since this is not the first attack by competitors, they have changed their strategy from negative reviews to negative ratings as they are harder to track. Please note that almost all "customers" who left negative ratings during the mentioned period have newly registered customer accounts. It cannot be a coincidence.Based on the above information, I request the Amazon Review Moderation team to thoroughly investigate the fake negative ratings on ASIN B08DVH5K4X and remove them. PLEASE NOTE! I already tried to resolve this issue through the internal Amazon cases. I sincerely hope for your highly qualified assistance. Many thanks for considering my request.
Business Response
Date: 07/06/2023
Hello,

Thank you for letting us know that this Customer Reviews issue *** violate our policies.

We have investigated the situation, and have taken the appropriate action. For privacy reasons, we cannot share the results of our investigation with the reporting party.

Amazon Review Moderation team
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order May 9th, it was delivered May 13th. The product didn't work as well as expected. I requested to return the product and a few days later my request was approved. I tried to return it at ****** and was told I couldn't. I then took it to *** where I was told I had to pay an additional $51.08 to return. I paid and shipped the merchandise to the seller the info. provided on Amazon. I requested a refund of my purchase in May. And I received notice that I canceled my request for a refund which Never happened. I was told that it would take 2days to process my refund and it's been 2 months and I'm still waiting. I submitted another request and was told that it would take an additional 7 days to review. I've had this problem for months and I have now inccured interest fees on my card along with $117.69+51.08 and I'm still waiting on my refund. Both the purchase and return was charged to my Amazon prime chase card so they're still making money off me and they have my money and the merchandise has been returned. *** confirmation of return delivery was received Monday June 12th at 11:41. Today is July 5th and I'm still waiting on my refund.
Business Response
Date: 07/16/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-0079692-6284257 placed with 'INSS', a seller on our website.

I've reviewed the details of the order and see that the order was successfully refunded on July 9, 2023 back to your payment method.

You should have received the credit by now to your card. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

If you don't see the refund posted to your account, please contact your card issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Amazon regarding an issue with an order I recently placed. The details of the order are as follows:Order ID: ******************* Item: Nature's Way Alive! Men's Gummy Multivitamins, High Potency Formula, Supports Whole Body Wellness,* Fruit Flavored, 150 Gummies Order Date: June 25, 2023 The problem I encountered with this order is that I received the wrong item. Instead of the Nature's Way Alive! Men's Gummy Multivitamins with 150 gummies as advertised and ordered, I received a package containing Nature's Way Alive! Men's Gummy Multivitamins with only 130 gummies. This is a clear discrepancy, and I am extremely disappointed with the service provided by Amazon in this instance.Upon contacting Amazon's customer service regarding the issue, I was informed that I need to contact the seller for a refund and return option. However, I find this response unacceptable as the product was shipped by Amazon itself. Therefore, it is Amazon's responsibility to rectify the situation and provide a resolution directly. I fail to understand why I should be burdened with the task of contacting the seller when the error lies with Amazon's fulfillment process.Furthermore, this order was placed with a Prime membership, which entitles me to receive reliable and efficient service, including hassle-free returns and refunds within a reasonable timeframe. The fact that I am being directed to the seller for a resolution is not only inconvenient but also contradictory to the benefits promised by the Prime membership.Arrange for the correct item, Nature's Way Alive! Men's Gummy Multivitamins with 150 gummies, to be sent to me promptly.Provide clear instructions for the return of the incorrect item and issue a full refund for the purchase.I trust that the Better Business Bureau will prioritize consumer satisfaction and facilitate a swift resolution to this matter.Thank you.
Business Response
Date: 07/06/2023
Hello,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with order.

Upon investigating, I can see that refund of $19.43 was already processed to your original payment method on Wednesday, July 5, 2023, by our customer service team.

You should be receiving this refund within 3-5 business days.

Thank you for patience and understanding here.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 07/07/2023
After lots of back and forth email Amazon issued me a refund. But Ive to spent 3 hr of my time. Its really frustrating.
Initial Complaint
Date:07/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 24 2023 I notice some unauthorized charges made to my chase bank acct from **********************. I proceed to call the bank and dispute the charges with that process the bank advised me to got to my Amazon wallet and close/cancel the acct so keep any more charges to be made as well as them cancelling the charges vise credit card and began to process a new one to be sent out 5 to 7 business days. Later On the same day I reached out to Amazon to try and see what and where these charges came from, but was unable to do so because the acct was cancelled and they say they can't find any record of the charges or the acct. Week later the packages began to arrive. I contact Amazon to return the packages but they are no help because they say they can't pull the orders with no order numbers because the acct was closed. I have gone through the trouble to get the info through chase the order numbers, items, price etc... Now it is July and I have talk with at least 8to10 Amazon rep/agents with no results. The amount of the charges are $930 and I have all of the packages in tact as they arrived to me. I just want to return them for a refund of my $930 and they are refusing to refund the money and/or take the packages. Attached is a letter written to ***********
Business Response
Date: 07/12/2023
Hello,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and Im sorry to know that there are unauthorized charges on your account.

I've investigated with our internal team and found the charges for 9 orders. We have already taken actions on account and orders suppressed already on 04/22 and I see that investigation is under process.

We would request you to dispute the charges with your bank.

I appreciate you working with me, and I'm optimistic your future experiences will be trouble free. Best wishes!

Hope this helps!! We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 07/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have follow up with their advise, but this is the response I got from my chase bank. (I have to take this matter up with the merchants for a refund or return of products), I still resubmit the charges and is waiting for a reply. I followed up with Ms. ******* at amazon.com with the reply from Chase Bank

Sincerely,

***********************
Customer Answer
Date: 09/14/2023
The case was not except for satisfaction by me I only except the reply to what they said they were going to do, which was to reactivate my acct., which did not happen, to allow me to return the package for a refund which still have not happened. I have reach out to other Amazon associates. CEO [email protected], JBezos@ amazon.com, ***************************** with no responses. I am still where I started by in 04/23/203. Thanks in advance ***************************** blessings, safety and good health to you all as well as your family.
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm ***********************************, owner of Benotto Store IT. My Amazon account ************************* was compromised on June 17th. I've regained access, but the hacker altered user permissions.Despite contacting ********************** and setting up two-factor authentication, the hacker has made unauthorized changes. They altered deposit methods, withdrew $914, cancelled orders, and tried to drain the balance. This breach deactivated our account, causing significant harm to our business and client relationships.Pre-hack information: Email: *********************** User permissions: ************************ Deposit/Charge methods: *************, **************** 03/26 Legal entity: ***********************************, ****************************************************************************************************************************, ************* Communication: ************ / *********************** The hacker's continued access to my account threatens the safety of my data and prevents account reactivation. I believe that my account was related to another victim of this hacker. That person could use the same device for logging into my account and account, which was related to mine. Please remove hacker's emails ************************** *********************** from Global User Permissions and Notifications.
Business Response
Date: 07/06/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on July 6, 2023. Thanks, Amazon.com Seller Performance
Customer Answer
Date: 07/11/2023

Complaint: 20274742

I am rejecting this response because: Amazon's response does not have any common with my issue. I attached a screenshot of their response. I am writing to say that my account was stolen. ********************** is sending an email asking me to reactivate my account. MY ACCOUNT HAS BEEN STOLEN. I can't reactivate it because I don't have access to it. Hackers not only illegally own my account but also withdraw funds to their payment accounts and have access to my personal information. Amazon allows hackers to use my account, steal my funds from the account to their payment accounts, and own my personal data.
My problem is that hackers have stolen the account, changed the information, and withdrawn MY funds to THEIR payment accounts.
Amazon's answer - You have been found to be related to an account beginning with Benotto StoreIT. To reactivate your account, you first need to successfully appeal all policy violations on any and all other selling accounts that are enforced by submitting appeals for each enforcement.

I can't reactivate my account because it was STOLEN from me. While Amazon ignores my requests, fraudsters steal funds from my account and transfer them to their own account. ********************** is complicit in the fraud by purposefully ignoring my problem.

I have provided Amazon with 2 emails used by hackers in Global User Permissions and Notifications. Emails of fraudsters - ************************* *********************** Knowing the mail thieves, Amazon does nothing, completely ignores means complicit in the crime.
I will be forced to file a lawsuit against Amazon because they are complicit in the crime of stealing my funds and having access to my personal information, which began to spread on the Internet. THIS IS A GROSS VIOLATION OF US LAW. This is a violation not only of US legislation but also of European one.

Pre-hack information:
Email: ***********************
User permissions: ************************
Deposit/Charge methods: *************, **************** 03/26
Legal entity: ***********************************, ****************************************************************************************************************************, *************
Communication: ************ / ***********************

Please pay attention to my problem because every day counts. I am losing my business!

I kindly ask you to remove the hacker's emails (************************* *********************** from Global User Permissions and Notifications.

Sincerely,

***********************************
Business Response
Date: 08/11/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11th August 2023.
Thanks,
Amazon.com
Seller Performance
Customer Answer
Date: 08/21/2023

Complaint: 20274742

I am rejecting this response because:
I am writing to you regarding a serious security concern related to my Amazon account, which was hacked on June 17th. I am deeply troubled by the unauthorized activities that have taken place within my account and require urgent assistance to restore its security.
Background:Upon receiving a notification from Amazon regarding the potential linking of my account to another, I realized that my account had been compromised. I've made attempts to restore and secure my account, but the hacker's continuous interference has made it impossible. At times, my account information has been altered, with important details like addresses replaced with random numbers.
Unauthorised Activities:Despite having restored my access and even implementing two-factor authentication, the hacker managed to alter user permissions, change deposit methods, withdraw a sum of $914, cancel multiple orders, and make numerous other unauthorized changes. This breach has not only led to the deactivation of my account but also caused significant disruptions in my business operations and affected valuable customer relationships.
Key Account Details Before the Hack:
Email: ***********************
User Rights: ************************
Legal Entity: ***********************************
Address: ****************************************************************************************************************************
Contact: [Redacted for Privacy]
It is of utmost concern to me that the hacker still has access to my account, jeopardizing the safety of my personal and business-related data. Moreover, I suspect that my account *** have been linked to another victim of this hacker, potentially using the same device for access.
Immediate Request:I urge you to remove the hacker-associated email addresses, namely ************************ and *********************** from all global user permissions and notifications related to my account. Additionally, any other preventive measures to secure my account would be greatly appreciated.
I trust in Amazon's capability to resolve this matter promptly and efficiently. I look forward to your swift action and guidance in reactivating and securing my account.

Sincerely,

***********************************
Business Response
Date: 08/23/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 8-23-23.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Sat, May 27 The amount of money you paid the business: $2.5 What the business committed to provide you: Personal things What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: I paid my order by gift card that my friend sent me. I don't have a receipt or physical card, so I can't verify it. I have called Amazon customer service to explain about that situation for hoping that they will unlocked my account. But they didn't help me and my account is still on hold Account : *********************** Order : #***-3821523-8843409
Business Response
Date: 07/20/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-05-27
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Thu, Jun 1 The amount of money you paid the business: $2.5 What the business committed to provide you: Personal things What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: I create a new account on Apr 10, I placed my first order Thu, Jun 1. After paid by gift card, Amazon hold my account and required verify gift card owner. I following instruction on screen but they still hold my account Account ****************** Order : #***-1635955-0878657
Business Response
Date: 08/08/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Mon, Jun 12 The amount of money you paid the business: $5 What the business committed to provide you: Personal things What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: I add my card to payment, after I paid for my order they on hold my accout and asked me to sent my gift card owner, physical gift card. After sending all the things they asked, they still hold my account Account : ******************* Order : #***-8050001-3920208
Business Response
Date: 07/21/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on June 13th, 2023
Sincerely,
Amazon.com
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB team,My name is ****************, and I am owner of the US based company UA ************Recently I registered an Amazon account but after the registration, the account was suspended, and I was informed to send the utility bill or business license to reactivate it.I have sent both requested documents and attached the bank documents. However, all of my submissions have been rejected without any grounds.Therefore, I am writing to kindly ask you to help me with this issue and reactivate my account.I am also ready to take a video call to confirm my identity.TO substantiate my appeal, I attached the following documents:1) Articles of Incorporation issued by the ******* Secretary of State that confirms my company has been registered according to the applicable law and their address is correct.2)Utility bill for the phone services which confirms the address of my company 3)Bank statement that additionally verifies the address of my company.Details to find my account are merchant token - A2VGRKF1VMOO9U, email - ********************** I hope this information will be enough to verify and reactivate my account.Best regards,**************** UA ************
Business Response
Date: 07/06/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 07/07/2023

Complaint: 20274650

I am rejecting this response because:I have already provided all the required documents that meet Amazon's requirements

Sincerely,

Anatolii Vovniuk
Business Response
Date: 07/13/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Wed, Apr 19 The amount of money you paid the business: 5$What the business committed to provide you I bought diversity products What the nature of the dispute is: Amazon hold my account Whether or not the business has tried to resolve the problem: I don't have receipt or physical of my gift card because it's from a friend. I called to **************** and try to explain but they don't help me Account : ****************** Order : #***-3018057-0***818
Business Response
Date: 07/21/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/21/2023.
Sincerely,
***
Amazon.com

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