Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,462 total complaints in the last 3 years.
21,564 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an Amazon.com account under **************** for many years. I had accumulated over $12,000 in Amazon cash on there, from gifts from family as well as from earnings from various gigs I've performed (like cash back phone apps). I have been using the account for years and then suddenly on June 15th, 2023 I received an email saying that my account had been closed for violating Gift Card terms and conditions. They stated that you are not allowed to use Amazon Cash to purchase gift cards for other companies, which is mentioned nowhere on the product pages for gift cards. I would never have done that had I known it was not allowed. I never received any kind of warning email that it was a violation, just the sudden closure email.I completely don't care about my account being closed, I understand that I was in violation even though the terms and conditions were not visible on any page I would have seen on their site during the purchasing process. But, the issue is that I have repeatedly contacted Amazon about returning my Amazon cash, which they just are ignoring. I have contacted them 4 times and each time they say they will respond with a resolution, and twice they have responded only to the account closure portion and ignored the Amazon cash return question, and the last two times they just didn't reply at all (even though I received an auto email saying they'd definitely reply within 1-2 days).I just want this money returnedeither in cash or in Amazon cash. Thanks so much for your time, I really appreciate any help I can get.
Business Response
Date: 08/01/2023
Hello BBB,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 8/1/23 .

Sincerely,
******
Amazon.com
Customer Answer
Date: 08/01/2023

Complaint: 20275729

I am rejecting this response because: I am not asking for my account to be re-activated. I am simply asking you to refund me for the over $12,000 I had in Amazon cash in my account. Thank you.

Sincerely,

*******************************
Business Response
Date: 08/08/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Business Response
Date: 08/22/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 8/23/2023.

Sincerely,
Amazon.com
Business Response
Date: 08/25/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Committee,I am writing to file a complaint against Amazon regarding the restoration of my seller account. I have provided all the necessary documents to verify the legitimacy of my business activities and comply with Amazon's requirements. However, despite this, Amazon refuses to restore my account and demands information that is confidential and not available for disclosure.I would like to emphasize that my supplier (Btswholesaler) cannot provide the contact information of their own supplier due to contractual obligations. This restriction is in place to safeguard confidentiality as agreed upon by both parties. Therefore, I am unable to provide you with that information.Additionally, I would like to highlight that I am enclosing copies of all the invoices related to my transactions for BBB's review. These invoices provide comprehensive details of each transaction and serve as further evidence of the legitimacy of my business operations. I believe that a thorough examination of these documents will demonstrate my compliance with BBB's standards and reinforce the urgency of resolving this matter.Once again, I kindly request BBB's intervention to address this issue promptly and ensure a fair resolution regarding the restoration of my seller account.I fully understand that BBB is an organization dedicated to consumer rights protection and complaint resolution. Therefore, I seek your assistance in this matter. Please intervene with Amazon to request the restoration of my account, taking into consideration that I have provided all the necessary documentation available and in compliance with Amazon's requirements.Yours sincerely,***********************
Business Response
Date: 07/07/2023
Hello,
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email.
Thanks,
Amazon
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two items on June 30, 2023 (order #***-7427682-2677814 for $63.70) that were supposed to be delivered same day. I used a gift card for the purchase. The items did not get delivered that day and I was notified that their carrier (not *** or ****** but one of their local carriers) lost my package so I would need to cancel the order to get a refund. I cancelled the order, but have still not received my refund so I asked Amazon to call me today. I was informed on the call it may take 1-2 weeks for me to receive my refund because they have to wait to get the package back before they can issue a refund. How are they going to get the package back if the carrier lost it? They have no explanation and say the only process is to wait 1-2 weeks to get the refund. Trust me, I argued with the guy who barely spoke English and even asked to speak to a supervisor/manager, but was informed they have the same information and will tell me the same thing so he wouldn't transfer me. It is crazy to me that such a large corporation can hold my money when the mess up was on their end (I never got the package because they told me their carrier lost it). I really need one of the items, but honestly I'm afraid to order it again because it may get lost again and I will be out even more money so I may just purchase it somewhere else.
Business Response
Date: 07/06/2023
Hello Ms *********** style="color: rgb(0, 0, 0); font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.16px;">
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the delay with the order #***-7427682--2677814.

I can confirm a refund of $63.70 has been refunded to your Gift card balance on July 5, 2023. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tried to return an item that is defective and Amazon scheduled a pick up with *** for the item. However, *** attempted to pick them item up on June 19th, during a national holiday when my business was closed. *** has not attempted to pick the item up again, so I tried to drop the item off at a *** location. However, Amazon is saying that my return is outside of the return window and they are not willing to make any exceptions although *** never attempted another pick up for the item. I have tried to speak with several Amazon customer service representatives, and not only does every representative I speak to give me different information, LITERALLY EVERY SINGLE PERSON I spoke to refused to help me figure out the best solution and disconnected the call without any reason leaving me out of luck with no resolution to my concern. I was not aggressive with any person that I spoke to, only desperately pleading for help, only to be hung up on. This is completely unfair, especially being that I am a paying Amazon prime customer. I pay a premium fee every month for Amazon services, only to be treated like c*** when trying to resolve an issue. I want my money back for the item and I am going to be looking into hiring legal representation to assist with moving forward with legal action against Amazon. I have canceled my prime membership as a result, and will no longer use Amazons services. This company is notorious for taking advantage of their loyal customers and making it difficult to obtain proper customer service. This business needs to be seriously fined and reconstructed or just simply close it down. There is already a huge class action lawsuit against Amazon for not upholding my to their Prime benefit of one to two day delivery. I am highly upset at how Amazon has handled this situation and I have given them several chances to do the right thing.
Business Response
Date: 07/06/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern about the return pickup you have shared and have looked into the options on this issue. While we regret any aggravation and misunderstanding, we will not be able to issue a refund without the return being received and verified physically in processing.

The order ending **** was placed Thursday, May 11, 2023 and the return window expired on June 16, 2023. I see the return label was requested on Friday, June 16, 2023, and a pickup was requested. In this case, we request you to work with the carrier to ensure the item is picked up. We request you to use the label that was issued within the return window as once the window passes, we have limited options. Further, you may see return shipping and restocking fees apply on refunds.

I see your disappointment in this matter, and have passed on your feedback regarding the returns process and Prime to the correct internal teams. I am not able to offer any new information at this time.

We hope to see you again soon.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 08/04/2023
Amazon.com closed my account without my permission so even if I wanted to return the item using the original label, there is now no way for me to do so. In addition to Amazon.con closing my account without my permission, I also had additional orders that had lot been completed prior to the account closing, and now I dont have those items nor did I ever receive a refund for these items. When I contacted Amazon, I was told that they had no record of the orders due to my account being closed.
Business Response
Date: 08/23/2023
Hello ****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern about the return pickup you have shared and have looked into the options on this issue. While we regret any aggravation and misunderstanding, we will not be able to issue a refund without the return being received and verified physically in processing.

The order ending **** was placed Thursday, May 11, 2023 and the return window expired on June 16, 2023. I see the return label was requested on Friday, June 16, 2023, and a pickup was requested. In this case, we request you to work with the carrier to ensure the item is picked up. We request you to use the label that was issued within the return window as once the window passes, we have limited options. Further, you may see return shipping and restocking fees apply on refunds.

I see your disappointment in this matter, and have passed on your feedback regarding the returns process and Prime to the correct internal teams. I am not able to offer any new information at this time.

We hope to see you again soon.

Regards,
*****
Amazon.com Customer Service
Customer Answer
Date: 08/30/2023

Complaint: 20275512

I am rejecting this response because:
Amazon Closed my account without my permission. In addition to the account being closed without my permission, this was done while I still had active orders. When I contacted Amazon customer service, I was told they had no record of my account or my open orders whenever I provided my information and order numbers. The orders were delivered to an Amazon locker inside of my apartment building which I no longer had access to being that my account was deleted. ********************** told me that there was nothing that they could do, and that the orders in the Amazon locker would be returned to Amazon after several days and I would be refunded. However, I was never refunded for those orders. In fact, I looked at my bank statement and Amazon charged me three additional times after my account was closed

Sincerely,

***********************
Business Response
Date: 09/09/2023
Hello ***********************,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:07/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Amazon customer support several times to get 3 invoices. Their representative from *************** was aggravating and dont know what they are doing. They told me to look on my bank statement for my purchases. I explained that bank statement only give deductions it does not give the purchase items. I further stated that in a America customers are entitled to invoice to show their purchase. I had to explain myself several times to their representatives in *************** to no avail. Another time I called and spoke with a man with an Indian accent, asking me for my bank account information to look up my account. I told him no , why do you need my bank details when you can look it up by the item number. Amazon should sent out invoice with each purchase to avoid these problems.I filed a FTC Complaint when man with the Indian accent wanted by bank information which I refuse. Amazon is probably one of the reason their is fraud and identity theft in America. . These foreigners should not be asking personal information.
Business Response
Date: 07/06/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the issue you have shared with us when trying to access your invoices, I have reviewed your recent reaching out to us in detail. We regret any misunderstanding or aggravation on this issue and I have referred your concern regarding security to our internal teams.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Because invoices contain sensitive payment information, we are unable to send them via e-mail or fax.

In this case, let me reiterate that you have all this information which you can access without reaching us. You can view orders by visiting Your Account (******************************************). You may need to sign in with the account on which the orders were placed.

From Your Account, click the "Your Orders" button to access your order history. Then select the order that you need information on. You can then view and print your invoices through Your Account using the "Print/View Invoice" option on the order details page.

Amazon will never contact asking to disclose or verify their Amazon.com password, credit card, banking account number, or offer a refund the customer does not expect. I have passed on our feedback with a request to review in detail the past contacts you had with us. However, we will not be able to share our findings of outcome of such investigation. The team however, may need to reach out to you in case they require more information.

We further encourage you to use the following page to report any suspicious activity and appreciate your being cautious during any telephone interactions.
*****************************************************************************

I hope this works for you.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/12/2023

Complaint: 20275471

I am rejecting Raman response because:
I don't know if he/ she is located as I have spoken ttoother customer reps that follows the law in their country.
I dont think he understands it is customers rights to receive invoices for purchases and companies in the *** : banks, stores, utililties company sends invoices via -emails . ***** does not know what he is speaking about what privacy Is in store receipts that Amazon would not give customers. Unless Amazon as another agenda ( how much money is made for tax purposes.
Another concern he Avoided- why was their representative from ***** asking for my bank account information to look up my account. This is fraud .
I used phone to type and was able to upload my response to Raman. Ask him to send you my email
Customers have the right to their invoices for purchases.
Raman is ridiculous and his reply is nonsense
Sincerely,

*************************
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was put on hold, my email is ************************** i have around 700 orders and i cant access to my account i cant see any order that i did, amazon stealt my info and steal my orders, i cant process any warranty, any any any and the more problematic i sent all info and nothing, please reinstate my account.
Business Response
Date: 07/27/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/27/2023.
Sincerely,
Ann
Amazon.com
Initial Complaint
Date:07/05/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They closed my account telling me: "We've found your account is directly related to another account which has been previously closed due to the violation of our policies." But I didn't have any previous account ever, I just can't prove it because it's impossible to prove something that never happened Just say me that I can't do anything, I understand that they can't provide information about other accounts but i think I deserve a reason or answer. I think it's not correct to judge someone without giving a prove or letting defend
Business Response
Date: 07/16/2023
Hello,

After further consideration of customer's appeal, we have reactivated their Amazon account.

We want shopping experience to rewarding, please contact our **************** team at the link below to share any inputs on how can we make your experience better:
**************************************

Im sorry for any disappointment caused and appreciate your understanding.

Sincerely,

Account Specialist
********************
Customer Answer
Date: 07/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you very much

Sincerely,

***********************
Initial Complaint
Date:07/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tracking ID *************** ORDER # ***-6100056-5419458 Driver photographed item - claims it was left at my front door. It was photographed at the bottom of the stairs. Again - for the millionth time - I am DISABLED. This is why my directions state to bring my items to my front door as I can not lift anything. Funnily enough - the rest of my order was brought to my front door - so the very lazy driver was apparently too lazy to bring this to my door.
Business Response
Date: 09/02/2023
Hello *******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for contacting us about your delivery experience. We take this type of feedback seriously, which is why I've further escalated this matter.

In order to address your concerns, I've contacted our *********************** team for assistance. We're unable to specify how long it will take for our investigation to be complete. We're working towards a resolution and will continue to do so until your concerns are resolved. During our investigation, it would be helpful if you'd notify us of similar issues.

I see that a full refund of $8.88 has been issued for this product on July 5, 2023 to your payment card.

If you have concerns about this issue or with deliveries made by Amazon branded carriers, please reply to my email with the best number and time to call you.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:07/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********* am writing regarding the issue I am facing with Amazon and Seller Identity Verification. Recently, Amazon requested me to pass the Seller Identity Verification. They requested an identity document and my credit card statement. I sent my passport and the credit card statement for the credit card in my account, but my submission was declined.In one of the most recent inquiries, Amazon asked me to send them another identity document for some reason. Nevertheless, I sent my driving license. It still did not help, and my documents were declined.I do not understand why valid and authentic documents are not accepted already. I am sending the documents I actually own and that were issued to me by the authorities of my country, *******. Theres no reason to decline these documents.I kindly ask Amazon to review the attached documents once again. The documents are authentic, the credit card statement is dated within 180 days, and displays relevant information about me and my account.Please, if theres anything else I need to send, let me know. I will send you everything I have and that you need. Please reinstate my selling privileges.Best regards,***************************.
Business Response
Date: 07/17/2023
Hello,
The concerned team has reviewed the documents that seller provided but were unable to complete their identity verification.
Why is this happening?We were unable to verify the identity document that seller provided.
To learn more about our requirements, seller can go to ""Seller Identity Verification"": ****************************************************************************************************************
How do I resolve this situation?Within the next 30 days, seller will be required to upload a different government-issued photo identity document to the ""Identity Verification"" page on Seller Central: ******************************************************************** Before they upload the identity document, make sure that it meets the following conditions:--
It must contain the following information: full name, date of birth, unique ID number or document number, expiration date if applicable, signature of the bearer if applicable, and country of issuance or country of citizenship if applicable.-- It must be authentic and unaltered.-- It must contain both the front and the back sides and be complete and not cut off on any sides.-- It must be high quality, clear, and readable. The required information, photo, holograms, watermarks, and background colored patterns must be visible and in focus.-- It must be valid. We do not accept expired or revoked identity documents.-- It must be a scanned copy or photo of the original document in color. We do not accept images in black and white or screenshots.-- It must not be protected with a password.-- The information in the identity document must match the information that you entered in Seller Central when you registered your account.
How do I submit the required documents?To submit the required documents,seller should follow these steps:1. Sign in to Seller Central.2. Go to the ""Identity Verification"" page.3. Review your information and ensure that it is accurate and matches the information in the documents.4. Upload all the documents listed on the page, including the documents that we were able to verify.5. Click ""Submit."" For security reasons, we accept only documents uploaded to the ""Identity Verification"" page on Seller Central.What happens if I do not send the required documents?If we do not receive the required documents within the next 30 days, your account may be deactivated.We're here to help If you have any questions about our requirements, you can contact Selling Partner Support: ******************************************************
Customer Answer
Date: 07/31/2023
Dear Amazon,

I am sending you my national passport to respond to your latest request for another government-issued ID.

The passport file has the original passport photo, and its also translated into English, as Amazon does not accept Ukrainian. The translation is notarized. That is why it took me so long to respond to your letter.

I am sending you my third identity document, and I hope it will be enough this time. I kindly ask you to restore my Amazon selling privileges.

Best regards.

Business Response
Date: 08/21/2023
Greetings from Amazon.com

We have reviewed the documents that were provided but were unable to complete the Seller's verification process.
As a result, the case will be closed and the account will not be activated.
Why is this happening?The documents that were provided do not meet our policy requirements. We are unable to share further information about this matter.
We can see that (3) attempts have already been provided to them to share the requisite verification documents and details.

However, we again verified the documents shared by the seller in the current and the previous cases which were reviewed and post a careful consideration, we are afraid we would not be able to pass this seller account.
To learn more about our requirements, review the "Enrollment" section of the Amazon Services Business Solutions Agreement: ***************************************************************
If there are any further questions, the Seller can contact Selling Partner Support via the following link: ******************************************************
Customer Answer
Date: 09/18/2023
I collected all verification documentation (including additional) that Amazon requested me previously. Additionally, I re-checked the Seller Identity Verification Policy and would like to provide my explanations for each paragraph.

According to the Policy above, the ** should meet the following criteria:

-- Have a clear picture;
The picture of my ** has a high resolution, allowing every letter to be easily read.

-- Be a government-issued identity document distributed and recognized by the country where I am a citizen or resident;
My ** was issued by the ********* ******** of ******* Affairs, a governmental entity. I am a citizen of *******.

-- Display a name that matches the full name I use(d) to register my seller account;
The full name on the ** matches exactly with the full name in the seller account.

-- Be in color (black and white not accepted);
My ** is in color.

-- Have a date of birth that matches the date of birth provided during registration;
The date of birth on my ** matches the date provided in the seller account.

-- If submitting a passport or any other acceptable ** document, it should have my signature;
My ** contains my signature.

Therefore, my documentation satisfies all the ** requirements per the *** Policy.

According to the Policy above, the credit card statement should fit the following requirements:

-- Must contain the business address and show transactions;
My credit card statement contains the correct business address indicated in my seller account. The information in the credit card statement is identical to what is stated in my seller account. The same country, city, street, building, flat.

-- Must be dated within the last 180 days;
My credit card statement is dated within the last 180 days. To be precise, it's dated within the last 90 days.

-- Documents must show transaction activity;
My credit card statement shows transactional activities. As you may see, I actively use it in my daily life and business.

-- Bank logo, account number, business address, business name;
All the above details are in the credit card statement I provided.

Hence, the credit card statement complies with all *** Policy requirements and cannot be rejected.

Based on the above, it can be concluded that Amazon should reconsider their decision and reactivate my seller account. Many thanks for considering my request.

Sincerely,

***************************
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has told us in 5 separate occasions (via chat and also phone) that we would receive a refund for shipping costs to return a golf cart seat. We were told to pre-pay the return fee up front and we would be reimbursed. I have followed up multiple times and they now are deferring to the "third party' business and still have not refunded the $193 shipping charge we incurred. Order number is 112-3129856-2133867
Business Response
Date: 07/07/2023
Hello,
A refund for return cost of shipping amounting to $193.16 has been initiated to customer's original payment method.
Sincerely,
Amazon

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Business Response

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.