Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,462 total complaints in the last 3 years.
21,601 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item on Amazon recently. The item I received was not the item I ordered. I returned the item claiming it was the wrong item. Amazon says they cannot accept the return because it is not the correct item. I recognize this and have told them this might have been a mistake on their part, the driver's, or **** They keep asking me to return the correct product, but I never received the correct product, so I cannot return this. It was around $,1800 for a graphic card which sets me back considerably if Amazon does not refund me. They have refused to explain any further or answer any more questions.
Business Response
Date: 07/06/2023
Hello ******,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I understand your concern regarding the refund for the order ending with ****.

Upon reviewing this return and also the package that was sent to you, We got confirmation that the *** GeForce RTX **** 24GB XLR8 Gaming VERTO EPIC-X RGBTM Triple Fan Graphics Card from the order number ending with **** was in the box given to *** at the time it left our fulfillment center.

In this case we cannot issue a refund for this order until we receive the correct item. If you would like a refund, return the correct item to us.

If you would like to appeal this decision, please reply to the email that was sent to you on Wednesday, June 7, 2023 at 11:55 AM (PDT) with the subject "Your Amazon.com returns".

While responding to this email, ensure to include all details of your appeals or concerns in the email body. Do not include any information in an attachment format as we will not be able to receive them.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sai babu
Amazon.com
***********************************
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order ID ********************** purchased the Sea Cucumber for sending a gift. However, there is one piece of impurity on the package's surface. Therefore, this can not be a gift due to the poor appearance.As promised on the product webpage, "If you are not satisfied with our product, you are protected by our no questions asked, money-back guarantee. All DOL products support 37 days no reason to return"******************************************** Amazon surface team asked me to contacted the manufacture directly, however, I can not find any contact information. I have asked many times, every time let me wait the email and find that webpage (without any contact information). Endless loop
Business Response
Date: 07/06/2023
Hello,

I'm Sai babu from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the order ending with 5831.

I would like to tell you that for non-returnable items we will not be able to issue the return label. Generally you will be able to understand that it is a non-returnable by hovering the cursor on "Eligible for Refund or Replacement"which will be on the right side of the item. Once you place the cursor on that you will see the following message: This item is non-returnable, but if the item arrives damaged or defective, you may request a refund or replacement.

You can also click on the following link to refer the policy: ***********************************************************************************************************

However, as a one time exception I've requested a refund for $233.98. You will receive it back to your **** card within 3-5 business days. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sai babu
Amazon.com
***********************************
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Tue, Apr 4, 2023, 5:27 AM PDT a customer purchased a new CDr from my company. The customer felt as though they got an illegitimated product, but as it turns out the product is a hand made item from an artist (as all of *************************** products are hand made - **** of Christian ****** When the customer returned the item I emailed them quickly on May 5, 2023 2:57 PM explaining the authenticity concerns about the CDr and then offered two options, ship them back the CDr for a discounted cost due to the water damage or a full refund. The customer never responded to my email, but filed an A to Z claim on May 8, 2023 as well as a Product Authenticity Complaint on May 9, 2023. I recognized the issue on May 11, 2023 12:02 PM and quickly tried to contact the customer to request the removal of the A to Z claim as I resolved the issue with a full refund. I have attempted to contact the customer now 10 different times with no response primarily about removing the product authenticity complaint. I have already tried to explain to Amazon's product authenticity complaint department that the item no longer has a current invoice as it is from **** and this artist is no longer alive making his item out-of-print and cut out as well as a collectible. The ability to send a current invoice to authenticate my item is impossible and even with multiple examples of proof that *************************** items are always a CDr Amazon's recommendation for me was to claim that the product that I sent out was illegitimated to get the claim off of product policy compliance which is a lie and would be a false statement as the product is in fact legitimate. See proof of item here: ***********************************************************************************
Business Response
Date: 07/07/2023
Hello,

We have reviewed the sellers account and seller was debited for the refund but however was not faulted for the order.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Initial Complaint
Date:07/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had made purchases online from June *****, 2023 The payment apparently didn't go through but I was sent the merchandise. I don't understand how they are claiming that the payment didn't go through if when a payment doesn't go through, they usually sent me an email claiming that something went wrong with the payment and that my order(s) have been canceled. Now I have to pay $125 for the payment not going through. Amazon never reached out to me to tell me that my payment didn't go through or tell me that I have a pending balance before sending me to collection. I asked the consumers affair bureau and they told me that they should have reached out to me, either by email or mail. I only received an email from amazon (June 28,2023) stating that I was sent to collections for some reason. They didn't specify for what transactions or the total. I called the *** number that's on the email. I spoke to them and they said that I owe 5 transactions and there is $25.00 fee I have to pay for each transaction. The resolution I want is that they give me credit for the $125. I already payed the balance I have with ***. I have made many transactions before with amazon and have never had any issues.
Business Response
Date: 08/17/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon investigating the concern team confirmed that the issue is sorted.

You should have gotten emails with Subject: Payment declined: Update your information so we can ship your order for any orders with payment declines.

I request you to update and continue placing orders.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/30/2023, an Amazon delivery driver was turning his vehicle around and when reversing, he backed into my fence causing damage to the fence post. As the incident occurred, my husband attempted to get his attention to let the driver know he was about to hit the post, but as soon as he hit the post the driver got out of his van and began yelling at my husband using profanities. During his verbal assault towards my husband, I walked out and took a picture of his license plate. He immediately got in his van and made a phone call then got out a few minutes later and asked that we don't take further action to report. We did not file a police complaint, but I did reach out to Amazon customer service to advise of the driver's unsafe and unprofessional behavior the same day of the incident. Amazon advised they would investigate and I would receive an update via email within 48 hours. To date, I have not had an update from Amazon, and have photographs of the damage to the fence post.I would like Amazon to repair the damage, or provide compensation for the repair caused by one of their employees. I've provided pictures of the damage and of the driver's license plate who caused the damage.
Business Response
Date: 07/06/2023
Hello *****,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I am sorry for the inconvenience caused to you with the delivery service and for the property damage.

Upon reviewing your account, I see that an email was shared to you on Wednesday, July 5, 2023 at 3:50 PM (PDT) with the following subject: A Message from **********;with Amazon.com Executive Customer Relations. Where our internal team need these details:
Claimant Name:
Claimant Phone:
Claimant Email:
Incident Address:

I suggest you to respond to that email with the above details so that our team will look into it and get back to you with the update on this.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ***-5834479-3765863 Ordered on April 13, 2023 On April 13th I place an order for tattoo, removal, cream, natural, feeding system $49.99 directions for the product say apply twice a day for six months I play edge four times a day vigorously, and after two months, there was no change at all. At this point the return window had closed. I should have looked at the reviews but after posting a review and posting photos, all the reviews say this product does not work I contacted Amazon and explain the situation and they would do nothing about it review after review they continue to sell this defective product. This listing should have been polled and they shouldnt have continue to sell a defective product.
Business Response
Date: 07/06/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the item purchased in the order #***-5834479-3765863.

I've reviewed the details of the order and see that the return window on the item was expired on May 14, 2023.

At this time, We accept the return of merchandise as long as it's returned in new condition within the return window. As the return window on the order has lapsed, we won't be able to accept the return for the item.

As an alternative, we recommend that you contact the manufacturer for any assistance with warranty, replacement, or refund information. You can find the manufacturer's contact information here: ********************************************

Most manufacturers list contact information on the product packaging. If there isn't any information available, you may try doing a web search to find their phone number or website.

Thank you for your understanding and co-operation. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an Amazon Account for over 10 years, under the email - ******************* and under the phone number ************** with the address I listed above which is my current home address. This Amazon account which also Included a Wishlist and a Wedding Registry. On April 28, 2023 Amazon closed my account for what they have stated is a Gift Card violation, but they refuse to give me any real details about the violation or what happened that would warranted them closing my account. I have called them over a dozen times trying to resolve this matter and get my Amazon account back. They just ignore me and will not speak to me, they send general emails saying my account is on hold and will be closed. My account has a huge transaction history, a Wedding Registry where Items were partially funded and a balance remains that Amazon is keeping and not refunding to the people who gave us these payment gifts. This account is tied to an ********************** membership that I paid for and they will not reimburse me for, it is also tied to audiobooks I paid for that I no longer have access to as well as ****** home devices. In June Amazon told me I will have to create a new account. Which I did under the email address - ********************** it has the same phone number and same address because I can easily get a new email but I can't get a new phone number and I can't move and get a new address. My new account was open for one week, I connected it to my venmo account, i had not created a wishlist yet and I didn't make a new registry yet. I bought one $6 item with my Venmo account and they shut me down again, they asked for drivers license photos to confirm my identity which I sent them, and ***** confirmation which I sent them. All of the information matches and they have still decided to close my account with no explanation and clearly no violation has happened. I want my accounts back Please assist in this matter **********************************
Business Response
Date: 07/21/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.
Sincerely,
Amazon.com
Customer Answer
Date: 07/25/2023

Complaint: 20275847

I am rejecting this response because: This response is unacceptable, in no way dues it give any details as to what policy was actually violated.
Further, I have an Amazon Prime Membership that I paid for a 1 year membership that I have had no access to since April, that Amazon refuses to refund me for and will not allow me to transfer this membership to a new account.
Next, I have purchased downloadable material such a movies, music and books through my amazon account that I no longer have access to, these items were bought and paid for which I now own but have no access to them.
I also have have ****** home devices, 4 devices to be exact that I can not longer control or have access to due to the loss of this amazon account.
An lastly, I had gift contributions given to me on my Wedding Registry for Wedding Items that Amazon is keeping and not giving back to me or refunding the people who contributed to these gifts.
I want my amazon account access returned to me, including access to my prime account, all my downloaded purchases and my registry contributions.

Sincerely,

**********************************
Business Response
Date: 08/17/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 08/22/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
***
Amazon.com
Business Response
Date: 08/24/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 08/27/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After
a thorough review of their account and all of the information that they
have provided, we cannot reverse the decision as per our policy.

For
more information on this policy, the customer can search for Your
Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 09/09/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
***
Amazon.com
Business Response
Date: 09/19/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 09/21/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 09/24/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 10/07/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 6/5.
Funds in your accounts will not be disbursed.
Sincerely,
*********
Amazon.com
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pickup Date: 03/24/2023 Delivery Date: 04/06/2023 It was 13 units of "ASUS TUF Gaming VG279Q1A 27 Gaming Monitor" ASIN: B08LCPKS6G We are owed $2500 based on what these would sell for now. The *** shipment was closed after 90 days, with no confirmation of receipt of any of the units, even though the carrier has proof of delivery. The company has made no effort to rectify the situation. We are a BBB Accredited Business, and would like BBB to step in and have amazon refund us for the units that were clearly delivered.Tracking(PRO-NUMBER): ************* Merchant token: A24XNRWRPLOKHJ Seller email: ********************
Business Response
Date: 07/07/2023
Hello from Amazon,

As informed in the Case ID:***********, your shipment FBA172P2YH68 is not yet eligible for reconciliation.
Refer to the message in the Contents section of your shipment summary for when your shipment will be eligible.
*******************************************************************************************
Waiting until the shipment is eligible helps ensure that the products in your shipment have had sufficient time to reach the appropriate fulfillment centers, including your products that need to be reshipped to other locations in order to be closer to customers.
For more information, go to Reconcile your shipment: **********************************************************************
Customer Answer
Date: 07/17/2023
Complaint #********

Seller Name: **********
Seller Email: ********************
Case ID:***********************************
Shipment ID: ************

As you can see attached, there is proof of pickup and delivery for these units. Amazon is claiming that the pickup was never made. They close the shipment for not having activity for 90 Days, it was delivered, and they have not done anything about this issue. We are a small business and can't afford a loss like this. Please assist us with this issue. Thank you.

Business Response
Date: 07/27/2023
Shipment id: ************ is currently being investigated in a case with our Selling Partner Support team. Case id: ***********.

The Selling Partner will be updated as soon as the investigation has been complete
Business Response
Date: 07/29/2023
Hello from Amazon.com,
We have reached out to the Selling Partner regarding their concern.
Please advise them to refer to Case ID *********** for more information.
Regards,
Amazon.com Selling Partner Support
Initial Complaint
Date:07/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 1, 2021 Order# ***-5813809-0542623 Fresh Step Clumping Cat Litter, Advanced, Clean Paws Multi-Cat, Extra Large, 37 Pounds total (2 Pack of ****lb Boxes) . As in all of my orders my Delivery instructions are Please Deliver to my Front Door Because I am 80 Years Old and a Handicap Veteran. So on July 3, 2023 I received an email from Amazon that my package had been delivered. Delivery by Amazon Tracking ID: *************** Monday, July 3 3:48 PM Delivered in the mailroom ****, **.So at 3:52 I immediately called amazon and told **************** that my Package was not at my front door and not at the front office or at the mail room as I called the Office to have them check to see if the Amazon Driver left the package at the Office or the Mail Room. **************** said there was nothing they could do but call back tomorrow on July 4, 2023 and they could help me then. So I called back at 3PM on July 4 and **************** said I had to do a trace on the item and transfer me to another department and said I had to call back at 5PM. I told the person I was going to my son's house for Dinner and they said they could do nothing for me and hung up on me.So I called up for a 3rd time and talked and talked to **************** and he said he would expedite this transaction and transfer to the Department who would help me.The Department said I had to give me my email address again to make sure I was the person who **************** was talking about in other words JERKING ME AROUND and finally said there was nothing he could do until after 5PM Pacific Standard Time. Well He Won because this is when I was suppose to be over to my son's house for Dinner. Mine You. Win I was Talking to this person who was Jerking me around it was 4:45PM Pacific Standard Time.
Business Response
Date: 07/09/2023
Hello ****,

I am ****** from Amazon.com. I am writing this email as a follow up in response to a complaint filed on your behalf by the Better Business Bureau BBB. - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience with the delivery service provided on the order #***-5813809-0542623 and for the assistance provided by our support team on this.

To help you with this, I've worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

Ive pasted their response below for your convenience:

"We've added a permanent note to your address to instruct drivers to leave the package at the front door and to ring the bell. Please let us know if this note needs to change in the future.

With regards to the order #***-5813809-0542623, we have refunded the order on July 6, 2023 back to your payment method. Usually, you should be able to see the credit within 3-5 business days from the date of refund.

You can view the status of your refund in Your Account here:

***********************************************************************************

I hope this helps. Have a great rest of the day!

Regards,

****** K
Amazon.com
Initial Complaint
Date:07/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an account with **********************. Somehow I ok'd a Prime Membership in April. I paid for **** Even though I didn't activate this knowingly, I paid it. Then, I went to my Amazon account and cancelled the next charge of $15.05 for **** 1, 2023. This cancellation stated "Your Prime benefits will end on **** 1, 2023." I have paper work to prove that. All my amazon purchases go on my US ********* card. I just went to check my balance (on my **** card) today and see that I have been charged $15.05 for **** 1, 2023 and $15.05 for July 1, 2023. I have not used the Prime Membership since my order through Amazon on **** 27, 2023. When I placed my order for the delivery on 6-27-23' I was very careful not to click on any thing that stated I was renewing my Prime Membership. But, I also was not charged for shipping. I did not agree to any Prime Membership past **** 1, 2023 (to my knowledge, intentionally). I went on Amazon web site ,through my account, to try to get a refund of $15.05 for 6-1-23 and a refund of $15.05 for 7-1-23 and was unable to accomplish a refund. I did cancel the Prime Membership on 7-5-23. My statement says my Prime Membership ended on 7-5-23. But I also have paperwork that says my Prime Membership ended on 6-1-23 and yet they charged me two more times, which to my knowledge I never approved. When I ordered the 2 items in May did I automatically renew my Prime Membership? I didn't think I did. I was so careful in everything I read and clicked on. And as far as using the video/shows available through Prime Membership, I didn't watch anything past 5-31-23' on the Amazon site. I didn't use any other extra benefits available through Prime Membership. All I want is a refund for the 2 charges I did not approve ($15.05 X 2 = $30.10) for **** and July membership. I don't plan on ordering anything through Amazon for a long time because I don't want to some how reactivate the Prime membership charge. I would like a refund on my credit card.
Business Response
Date: 07/06/2023
Hello *****,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I understand your concern regarding the prime charges.

Upon reviewing your account, I do see that you have subscribed for prime trial on April 1st 2023 and this subscription was cancelled on July 5th 2023 and you have received refund for the most recent charge that was on July 1st 2023.

Hence there were 2 charges left in your account for the month of May and June. I also see that benefits were used in both months. You have placed 1 order in May and 3 orders in June using prime benefits.

However, as a one time exception I have issued refund a total refund of $30.10. You will receive it back to your card within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sai babu
Amazon.com
***********************************

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