Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,677 total complaints in the last 3 years.
21,854 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to all of you listed above again because I need your "APPROVAL and your EXCEPTION" to "Return Amazon Order Placed Number #***-9400530-4983435" placed on January 28, 2021 for a "USED-LIKE NEW " ******* Ultra 5g Smartphone from Amazon-Warehouse. Please refer to attached Amazon Purchase Invoice and to Amazon **************** Recording and Messages/Reply to me date July 1,2023 concerning this matter. Last Wednesday, the above described Smartphone developed significant problems, such as Freezing-Up/Rebooting for no apparent reason, De-Charging Faster than Normal , and Constantly Dropping Calls. On 7/1/2023, I called Amazon ****************, and after being transferred several times, I still could not receive any Assistance in Returning the Defective Smartphone; even after I advised the Representative's I just had placed an Order for another Cell Phone prior to calling them. I was told to Cancel that Order if I did not want to be stuck with (2) Smartphones, and (1) of them being defective because they were unable "Accept/Approve a Return or Exchange" it for an another Cell Phone of the Same Make and Model. Could one you please assist me with matter. I will be perfectly happy to Exchange the Defective one for an Exact Model (plus the different I paid in a refund) being sold once again through Amazon Warehouse listed a Used-Like New. Refer to attached Cancelled Amazon Purchase Order Date 7-1-2023. Thank you,******************* ********************
Business Response
Date: 07/05/2023
Hello,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I understand that you want to return the product.

Firstly the information you received from our customer service team is correct. We will be able to accept returns/replacements within 30days from the date of purchase.

Since your order is two years old item,unfortunately we wont be able to process refund/replacement at this time.

I suggest you to contact the product manufacturer.

We appreciate your patience and understanding here.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:07/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My AWS account was suspended for no reason. After I have sent all necessary documents that was requested for. Yet there was no valid reason why the are yet to reinstate my AWS EC2 instance. I am not owing prior to the closing down of the account. This really cost me alot of pain and was frustrating. Despite all my appeal I was treat trashly. This issue suspose not to be a difficult issue.
Business Response
Date: 08/01/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 8/1/2023.

Sincerely,
Amazon.com
Customer Answer
Date: 08/20/2023
All my AWS account are suspended without valid reason. I compained and they was discarded. My account ID is ************************* was closed down without any reason despite uploading all necessary document . I will like to let BBB look into it and help me resolve this issue.
Business Response
Date: 09/22/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
==================
Initial Complaint
Date:07/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They make it so people can only leave good reviews. Why? cause it helps these scammers make more money. They delete reviews and say nothing about the reason! you can email them after they block you and they ignore they email they tell customers to message. SCAM!
Business Response
Date: 07/05/2023
Hello,

We have reviewed the customer's account and we are unable to reinstate their reviewing privileges.

We are unable to provide information on our investigation methods.
Customer Answer
Date: 07/05/2023

Complaint: 20271851

I am rejecting this response because:
The same day I got a warning is the same day they banned me! 1 warning and they did not even say what i did! You will also notice they ignored the fact i said they ignore emails asking about it. All because the review was a bad review. This complaint can be closed with them scamming the world with fake reviews. Will be filing with the ftc and attorney generals office.

Sincerely,

***********************
Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started a return with Amazon.com and *** came and pickup the item for shipping it back. It been over a month since the item has be delivered and I haven't receive a refund. I contacted Amazon.com support via phone and told me that they need access to check the status of the return by a verification link. I informed my account is closed and unable to submit the verification approval. The agent inform about contact an account specialist to assist me for the refund. I received an email and send the order number and item name for the return. They replied back saying they cannot help since Amazon.it closed my account and I should contact them. I ordered the item on Amazon.com and shipped back the item in *****************. I been contacting Amazon via phone and receiving the same response, they will inform an account specialist, they will ask for order number and item name and will reply "To contact Amazon.it for more assist". The order number is 113-5636458-1188269 and the item name is ******* Galaxy S23 Ultra Cell Phone, Factory Unlocked Android Smartphone, 256GB, 200MP Camera, Night Mode, Long Battery ***** S **** ** Version, 2023, Phantom Black. The label is from *** as Amazon.com return option was only **********. This is the tracking number: 1Z1V17R52625023828
Business Response
Date: 07/20/2023
Hello, My name is ********, and I am a member of the Amazon Account ******************** team.
We've processed a refund on July 6, 2023 of $1284.71 to the original payment method used on your order. You will be able to see the refund on your respective account statement in the next 3-5 business days.

item: ******* Galaxy S23 Ultra Cell Phone, Factory Unlocked Android Smartphone, 512GB Storage.
Order ID: ******************* We appreciate your patience and understanding in this case. Best Regards,Victoria,Escalation Specialist Amazon.com *****************************
Customer Answer
Date: 07/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon customer service on July 3, 2023, to inquire about the above mentioned order placed on July2, 2023. I purchased the order solely based on the promise that if I ordered within the next 1 hour and 31 minutes, the order could be delivered the same day between 2:00-6:00 p.m. I spoke with two representatives, **** and ************, and was on the phone call nearly 45 minutes (as the screenshot below indicates) without a resolution. Neither of the representatives displayed any regard nor professionalism toward the Amazon customer. Specifically ************, who was supposedly a supervisor. He was extremely discourteous, sarcastic, seemed to lack any training as a supervisor and I'm appalledby his behavior. He even placed me on hold,while he sent this email whichis writtentocover up his antics. I urge the team to listen to the phone call. The last email I received stated the order had shipped. As of the time of thisemail, I have not receivedit. I want to know where my order is. I do not want a refund. I wantwhat Iordered and paid for. My time, inconvenience, and frustration is far more valuablethan a $5.00 gift certificate. Additionally, the link ************ provided for feedback is a link to my account and not to provide feedback about theservice heprovided, which is deceitful. If allowed theopportunity to rate him, he'd receive a -10 or "Not at all satisfied".
Business Response
Date: 07/05/2023
Hello *****,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the delay with the order # ***-1068371-1701039 and the inconvenience you've had with our customer service representative.

We've passed your feedback about the associate to ensure they're coached for the same.

As a stop and return has been requested for this order, I've now requested a refund for the order to your original payment method and it should reflect in 3-5 business days. To make up for the inconvenience I've added $10.00 to your Amazon gift card balance. You can view your balance and usage history in Your Account here:

*************************************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on 2023-06-17. On 2023-06-24, the order had still not shipped but the tracking information said Stop and Return Request Received and Customer refused delivery because order was previously cancelled. I contacted Amazon support on the 24th and the 25th and was assured the order was not cancelled and was not provided details on the two messages. On 2023-06-26 the order shipped, but a message saying it was cancelled and I would be refunded was there. I contacted support and was told this time that I had cancelled the order, which I denied. I was given a number to the carrier, who then assured me the package was going to be delivered the 27. I called again on the 27 and was told the package was not being delivered and was hung up on. The tracking eventually on ***** showed the package in my city, where the status changed to returning to seller. I asked to pick up the package but was told that for some reason that no one knew, the package could not be delivered and I would have to wait 14 days for a refund so I could reorder the product. I asked for a better solution and was hung up on again. I have contacted support several times on this issue and have almost always been hung up on or disconnected. I have never been this badly mistreated by customer support in my life. Not only do I want the product I paid for, I would like it to be provided as compensation for the horrible support experience and the number of times I was blatantly lied to or mislead about if/when I would be getting my product.
Business Response
Date: 07/05/2023
Hello *****************,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience you've had with the delivery of the order #***-7104976-0041833. We've passed your feedback to our business team.

Unfortunately, we're unable to issue a replacement for this order. I've now requested a refund of $521.48 to your original payment method and it should reflect in 3-5 business days. Please be informed if the shipment is delivered, we request you to return it to us to avoid any further charge.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Ordered this product: USDA Organic Cranberry Concentrate (50:1) Powder - 500mg is Equivalent to 25,000mg of Fresh Cranberries - for Kidney Cleanse & UTI Support Vitamins - Women - Supplement - 100 Servings - No Pills USDA Organic Cranberry Concentrate (50:1) Powder - 500mg is Equivalent to 25,000mg of Fresh Cranberries - for Kidney Cleanse & UTI Support Vitamins - Women - Supplement - 100 Servings - No Pills ITEM DETAILS $15.97 | Quantity: 1 It indicates 100 servings with a scoop. I received a small package that contain maybe an ounce or less. If they check this package then they would see no way is there 100 servings. It may contain 3-4 servings
Business Response
Date: 07/05/2023
Hello ****,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item 'USDA Organic Cranberry Concentrate (50:1) Powder - 500mg' purchased in the order #***-3317595-5115425.

I've reviewed the details of the item and see that the item weighs **** Ounces or 500mg.

The item details were already mentioned on the product details section on our website. You may verify the details from the item details link here: ********************************************

You may contact the manufacturer for any further information on the item. Their contact information should be available on the item packaging.

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribe to Amazon Prime for which I pay $140 a year. This is a paid premium subscription and membership. As part of this Prime membership I am to receive next day delivery on my orders. However Amazon routinely delivers my orders late. For example an order that I placed currently is delayed with no firm delivery date as of now. The order number is 113-7114606-3760258. Amazon should be compensating me for this delay and should also be penalized.
Business Response
Date: 07/05/2023
Hello,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint details and I'm sorry to know that you haven't received your order.

Upon checking with our internal team, I can see that Stop and Return Request taken by our team and refund of $200.46 already processed on order to your original payment method on Tuesday, July 4, 2023.

Also, to compensate for the inconvenience you have been issued $15.00 promotional credit to your Amazon account, which you can use for future purchases.

I'd like to bring you notice that, selecting One-Day or Two-Day shipping (Prime included) doesn't mean your order will arrive the next day, that means after shipping your item from fulfillment center, you *** receive your package within selecting shipping speed.

It also takes time to receive the item from our suppliers, package it, and prepare it for shipment. The One-Day or Two-Day delivery option you choose *** not directly correspond with the carrier-branded shipping service used to deliver your package.

We use your desire for a specific delivery date along with our knowledge of carrier capabilities (acquired through sending millions of shipments) to select the most appropriate and efficient shipping service available for your order. I hope you understand.

While we respect your request for additional compensation, unfortunately we wont be able to honor it.

We appreciate your patience and understanding here.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:07/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the following Jun 29, 2023 Order #***-8552325-5389067 Order total $67.54 (1 item The item delivery was canceled by amazon due to the item being damaged in transit.I requested a refund, but was told that was not an option. I was told to reach out 30 days later and at that time they would see what options were available.Amazon has the item I paid for that was never delivered and my money. I would like my money. If item was damaged in their warehouse and never made it to me I should be able to get my money back.Reached out several times but was told that the refund was not an option at this time.
Business Response
Date: 07/09/2023
Hello Johny,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you haven't received your order #***-8552325-5389067.

I've investigated with our internal team and can confirm that package is damaged and being returned to seller. To make things right, we have issued refund of $67.54 to your original payment method. You should be seeing this refund posted to your account within 3-5 business days.

We appreciate you bringing this to our attention. Thank you for your patience and understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:07/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was given refund on 6/19/2023.15 days later,no funds from refund in bank.As ****** says $26.94 refunded on 19 th.my bank has no record of this refund.I have called Amazon 25 times over last week,and nobody will help me resolve this issue.Amazon keeps blaming my bank,who has no record of said refund.so I get nothing,just Amazon telling me I have been refunded,but until $26.94 lands in my account, I have not been refunded.Maybe bbb can get AMAzON to call my bank and resolve this,they sure won't do it for me.The only way this can be resolved is for Amazon to call bank,to figure out what is going on.but so far Amazon refuses to do this,they would rather rob me of $26.94,than contact my bank.please help me resolve this,This is also elderly abuse that Amazon has been, mentally abusing me over this,as I am 60 and disabled.and this has caused me mentally breakdown,so I contact bbb.please help
Business Response
Date: 07/05/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the item purchased in the order #***-3913719-9424255.

I've reviewed the details of the order and see that the issue was resolved upon contacting our customer support team.

I see that our team was able to help you with the refund using the other item from the order.

However, as the refund on the item in query is successfully processed on June 19, 2023 to your Master Card, you may check your updated bank statement to trace the refund details or contact your bank with the refund Transaction Id ************.

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Complaint: 20271406

I am rejecting this response because:
Issue unresolved till all funds missing back in my bank account.

You cancelled 7 orders,and have not refunded for items.

As in *** cancelling my orders a full refund should have been made.

Don't believe anything I m being told by Amazon.

As *** cancelling orders,is on you,and not returning funds from no delivered items may be illegal buisness practice.

So this how you treat bbb complaints?

10 COTUMER service people say after *** returns items, I shall have to wait up to 10 days for my funds.

The 11th person says items won't be cancelled till end of this day.then up to 10 days to RECIEVE refund. I m elderly,this is elder abuse,plain and simple.

There is no reason to withhold funds because you're shipper has an internal issue.Do so is morally wrong and illegal.also need The 32$ and change,gift card.balance.to be refunded back to my bank.

Also my 10$ store credit restored,to make my last Amazon order,ever.

I have ended my prime membership,and need all refunds accounted for so I can cancel Amazon permanently.

Many reviews will be written about this,with shiny one star attached.

Maybe seeking a lawyer,if persist,for elderly abuse.

Sincerely,

***********************

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