Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,413 total complaints in the last 3 years.
21,659 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Fri, May 5 The amount of money you paid the business: 5$What the business committed to provide you:Shopping products What the nature of the dispute is: My Amazon closed my account Whether or not the business has tried to resolve the problem: It's very nonsense when Amazon closed my account because they detected my account related to another account that was closed by Amazon. I have sent them bank statement, billing but they still closed my account.Account : ********************** Order : 113-6315105-1466647
Business Response
Date: 07/20/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7/20.
Sincerely,
*********
Amazon.com
Initial Complaint
Date:07/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
placed order by mistake with a expired card and my account got put on hold no worries they asked for statements and government issued id because it was a virtual card which i sent over and over until after minutes of sending i get an email that my account is closed (they didn't even seem to review the info ) and i was locked out of my account and all my ******************** devices almost 14 of them have been de registered i paid someone to set up the skill and routines for all my smart devices and it all gone like that and when i email i get no response at all i tried to call but the customer reps are helpless i have been a customer for ages and as i said have nearly 14 devices and smart ***** devices which are all paper weights at the moment they either open my account or take back the 14 devices for a refund and compensate me for all the smart devices that are not amazon
Business Response
Date: 07/20/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/20/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 07/25/2023

Complaint: 20272199

I am rejecting this response because: i have already sent the information they are asking for numerous times and have sent it again when they responded to the complain here and they promised me 24hour response time and today we are closing in on 5 days without a response again which is one of my complains of the issue as they are not looking into the issue at all

Sincerely,

Mohamead Duebi
Business Response
Date: 08/03/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/20/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 08/08/2023

Complaint: 20272199

I am rejecting this response because: i have already sent the information on July 20th that they were asking for but they never responded to the email or even got back to me which is typical as they have been doing so for the past 2 months promising me a response to my issue and then dispersing

Sincerely,

Mohamead Duebi
Business Response
Date: 08/29/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 08/29/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 09/05/2023
They sent me asking for a utility bill and promised me a *********** which turned into a week of waiting
Business Response
Date: 09/14/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 14 September, 2023 confirming account reinstatement.

Sincerely,
Amazon.com
Initial Complaint
Date:07/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Fri, May 5 The amount of money you paid the business: 5$What the business committed to provide you:Shopping products What the nature of the dispute is: My Amazon hold my account Whether or not the business has tried to resolve the problem: Amazon still hold my account after I have sent them all the informations they required Account : ************************ Order : 112-9944271-6399401
Business Response
Date: 07/27/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 7/27/23 confirming account reinstatement.
Sincerely,
**********
Amazon.com
Initial Complaint
Date:07/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Wed, May 17 The amount of money you paid the business: 109.37$What the business committed to provide you: I bought a lot of things from Amazon ( cosmetic, personal things,stickers,..)What the nature of the dispute is: I don't know what happened with my account Whether or not the business has tried to resolve the problem: Since the last time I placed order, Amazon charged my card. After that, they announced that misuse of Amazon's service so they closed my account without any explainations or email. I paid for Amazon 25$ each month to use Amazon's services, but they closed my account because misuse? So funny, how they can do that, want scam customer money for sure. I have spent a lot money for Amazon, please help me take back my money Account : ************************* Order : #***-0421457-3762619
Business Response
Date: 07/22/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Furthermore, We have denied the customers request for a refund.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email recently on 22nd July 2023.

Sincerely,

********
Amazon.com
Customer Answer
Date: 07/24/2023

Complaint: 20272144

I am rejecting this response because: What term and conditions am I violated? I'm just a normal customer, spending money for their business. Never using Amazon again if they don't unlock my account. ********************** is very rude to their customer.

Sincerely,

Rebbaca Spinish
Initial Complaint
Date:07/04/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried logging into my Amazon account and was told that it was closed for misuse of Amazons services. However, Ive not received any emails with further explanations. *** tried resetting my password, recovering my account, etc but nothing has worked. It just keeps saying that my account has misused ******************************************** but theres no indication of what was violated. Especially since Ive used my Amazon account continuously for years, and Ive rarely made a return and they were legitimate returns. Im very frustrated at this obvious mistake and the lack of communication.
Business Response
Date: 07/28/2023
Hello BBB,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 7/21/23 confirming account reinstatement.

Sincerely,
Bianca
Amazon.com
Customer Answer
Date: 07/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Grietje Emmen
Initial Complaint
Date:07/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
"Date of the transaction : Mon, Mar 20 The amount of money you paid the business: 45$What the business committed to provide you: diversity products What the nature of the dispute is: Amazon hold my account Whether or not the business has tried to resolve the problem: Amazon have detected unusual activity on my Amazon account so they hold my account. ********************** required me to sent bank statement , owner of gift card so I sent them all to verify my account. I also sent them order I have paid, but they said can't verify and still hold my account. I have sent them all the informations that I have, what else do they expect?Account : ********************* Order : #***-5051471-0241859
Business Response
Date: 07/20/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/20/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:07/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to all of you listed above again because I need your "APPROVAL and your EXCEPTION" to "Return Amazon Order Placed Number #***-9400530-4983435" placed on January 28, 2021 for a "USED-LIKE NEW " ******* Ultra 5g Smartphone from Amazon-Warehouse. Please refer to attached Amazon Purchase Invoice and to Amazon **************** Recording and Messages/Reply to me date July 1,2023 concerning this matter. Last Wednesday, the above described Smartphone developed significant problems, such as Freezing-Up/Rebooting for no apparent reason, De-Charging Faster than Normal , and Constantly Dropping Calls. On 7/1/2023, I called Amazon ****************, and after being transferred several times, I still could not receive any Assistance in Returning the Defective Smartphone; even after I advised the Representative's I just had placed an Order for another Cell Phone prior to calling them. I was told to Cancel that Order if I did not want to be stuck with (2) Smartphones, and (1) of them being defective because they were unable "Accept/Approve a Return or Exchange" it for an another Cell Phone of the Same Make and Model. Could one you please assist me with matter. I will be perfectly happy to Exchange the Defective one for an Exact Model (plus the different I paid in a refund) being sold once again through Amazon Warehouse listed a Used-Like New. Refer to attached Cancelled Amazon Purchase Order Date 7-1-2023. Thank you,******************* ********************
Business Response
Date: 07/05/2023
Hello,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I understand that you want to return the product.

Firstly the information you received from our customer service team is correct. We will be able to accept returns/replacements within 30days from the date of purchase.

Since your order is two years old item,unfortunately we wont be able to process refund/replacement at this time.

I suggest you to contact the product manufacturer.

We appreciate your patience and understanding here.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:07/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My AWS account was suspended for no reason. After I have sent all necessary documents that was requested for. Yet there was no valid reason why the are yet to reinstate my AWS EC2 instance. I am not owing prior to the closing down of the account. This really cost me alot of pain and was frustrating. Despite all my appeal I was treat trashly. This issue suspose not to be a difficult issue.
Business Response
Date: 08/01/2023
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 8/1/2023.

Sincerely,
Amazon.com
Customer Answer
Date: 08/20/2023
All my AWS account are suspended without valid reason. I compained and they was discarded. My account ID is ************************* was closed down without any reason despite uploading all necessary document . I will like to let BBB look into it and help me resolve this issue.
Business Response
Date: 09/22/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
==================
Initial Complaint
Date:07/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They make it so people can only leave good reviews. Why? cause it helps these scammers make more money. They delete reviews and say nothing about the reason! you can email them after they block you and they ignore they email they tell customers to message. SCAM!
Business Response
Date: 07/05/2023
Hello,

We have reviewed the customer's account and we are unable to reinstate their reviewing privileges.

We are unable to provide information on our investigation methods.
Customer Answer
Date: 07/05/2023

Complaint: 20271851

I am rejecting this response because:
The same day I got a warning is the same day they banned me! 1 warning and they did not even say what i did! You will also notice they ignored the fact i said they ignore emails asking about it. All because the review was a bad review. This complaint can be closed with them scamming the world with fake reviews. Will be filing with the ftc and attorney generals office.

Sincerely,

***********************
Initial Complaint
Date:07/03/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started a return with Amazon.com and *** came and pickup the item for shipping it back. It been over a month since the item has be delivered and I haven't receive a refund. I contacted Amazon.com support via phone and told me that they need access to check the status of the return by a verification link. I informed my account is closed and unable to submit the verification approval. The agent inform about contact an account specialist to assist me for the refund. I received an email and send the order number and item name for the return. They replied back saying they cannot help since Amazon.it closed my account and I should contact them. I ordered the item on Amazon.com and shipped back the item in *****************. I been contacting Amazon via phone and receiving the same response, they will inform an account specialist, they will ask for order number and item name and will reply "To contact Amazon.it for more assist". The order number is 113-5636458-1188269 and the item name is ******* Galaxy S23 Ultra Cell Phone, Factory Unlocked Android Smartphone, 256GB, 200MP Camera, Night Mode, Long Battery ***** S **** ** Version, 2023, Phantom Black. The label is from *** as Amazon.com return option was only **********. This is the tracking number: 1Z1V17R52625023828
Business Response
Date: 07/20/2023
Hello, My name is ********, and I am a member of the Amazon Account ******************** team.
We've processed a refund on July 6, 2023 of $1284.71 to the original payment method used on your order. You will be able to see the refund on your respective account statement in the next 3-5 business days.

item: ******* Galaxy S23 Ultra Cell Phone, Factory Unlocked Android Smartphone, 512GB Storage.
Order ID: ******************* We appreciate your patience and understanding in this case. Best Regards,Victoria,Escalation Specialist Amazon.com *****************************
Customer Answer
Date: 07/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.