Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,442 total complaints in the last 3 years.
21,570 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-9129265-9212267 Item: DJI RS 3, 3-Axis Gimbal for DSLR and Mirrorless Camera Canon/Sony/Panasonic/Nikon/Fujifilm, 3 kg (6.6 lbs) Payload, Automated Axis Locks, 1.8" OLED Touchscreen, Professional Video Stabilizer I am writing to express my deep disappointment and frustration with the handling of my recent order cancellation request and subsequent delivery mishap. I have been a loyal Amazon customer for years, but the recent experience has left me incredibly dissatisfied.From the moment I placed the order, I realized that I needed to cancel it due to unforeseen circumstances. However, despite my repeated attempts to cancel the order, your representatives failed to assist me in a timely manner. Even when the item had not yet been shipped, they provided no resolution and dismissed my request, which was disheartening and contradictory to the customer-centric values ********************** prides itself on.When I contacted your customer support again after the item was shipped, I made it explicitly clear that I would be out of town and unable to receive the delivery. I hoped that, given the circumstances, an exception could be made to cancel the order. However, I was informed that once the item had been shipped, cancellation was no longer possible. This information was disheartening, as it seemed inconsistent with the previous interaction.To my surprise, on the day of delivery, I was told by one of your representatives that the delivery driver would require an *** (One-Time Password) to complete the delivery. I explicitly refused to provide the **** as I was not available to receive the package. I was assured that if the *** was not provided, the item would be returned to the facility, and a refund would be issued promptly. Unfortunately, despite no *** being given, the item was marked as delivered in the tracking status.Also there was no delivery snapshot provided to show that item is really delivered.
Business Response
Date: 07/22/2023
Hello *****,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

This order was sent using a one time password. We're able to verify that, when the Delivery Associate delivered this parcel, the one time password we provided to the recipient was entered into their handheld device.

We're unable to issue any replacement or refund for this order.

If you haven't received the parcel, we request you to check with any other members of your household who may have accepted the order on your behalf.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/24/2023

Complaint: 20278516

I am rejecting this response because:
I was away from town and had already informed Amazon in advance that I would be unavailable, requesting them to cancel the order. However, despite my notice, the package was still sent out for delivery and ended up being delivered while no one was home due to our vacation. This situation has occurred previously as well, where the delivery personnel simply entered a phone number instead of using the passcode and falsely marked the package as delivered. It appears that Amazon's handling of such situations can be misleading to customers, and some drivers are marking packages as delivered without proper verification.

Sincerely,

*************************
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Issue: My amazon account ************* ( I used my phone number as a username for my amazon account)was randomly locked for "unusual activity" on July 3rd, 2023 I ordered a graphic card for $299.99 on amazon on July 2, 2023.I went to amazon.com to check on the item I ordered on that same day and I noticed that something was wrong. I tried to look at my order and it wont let me, I tried to access the customer service and it logged me out of my account. When I tried to enter it again it says "account closed". I tried to talk to the customer service but its almost impossible to talk to them. I hope my Amazon account would be unlock and my order of $299.99 graphic card would be refunded too. Im hoping by filling this BBB complaint, the process actually gets looked into by a person whereas a automated system looping indefinitely.
Business Response
Date: 08/17/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 7/17/2023 confirming account reinstatement.
Sincerely,
Amazon.com
Customer Answer
Date: 08/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Amazon gift card on May 6, 2023 from **** ***** store in ************. On May 8,2023, I was in the process of redeeming the card to my account, when I finished with entering the claim number I hit the center button, it showed me on my screen that this card was already used. I called the number it showed me in the message, if there was a problem. I spoke to a sales associate, and explained my issue. I was told to go back to the store where I purchased the gift card. I went to the ********************* and told the lady what happened. She gave this paper on who to call for gift card issues. I called and spoke to lady named ******. She told me that, I was to contact Amazon because, when I bought the gift card that money goes to Amazon. ****** told me that they are suppose to give me my money back, and if they don't ask for a case number and a supervisors name. I called back and asked them for a case number, and was told that they can't give out that information. I was told the card was already redeemed. I was told it was redeemed by someone with the initials MJ. Was told they cannot tell me where or when it was used. I emailed Amazon back and told them that I filed a police report online, and when I get the case number I will email it to them. I then get a email back, wanting me to send a copy of the front and back of the gift card along with the receipt. I did that, and now was told they can not resolve this matter. Amazon can find out who used this card fraudulently and give me my $120.00 back.
Business Response
Date: 07/14/2023
Hello ********,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and the gift card information attached in the complaint.

I've checked with the concerned team in this matter, I'm sorry to hear about the trouble you had in this case. To make this correct for you I've issue a gift card of $120.00 to your amazon gift card balance.

You can view your balance and usage history in Your Account here:

*************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

*************************************

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, I am writing to file a formal complaint against Amazon regarding the unjust suspension of my seller account (Merchant ID: *************** and the severe financial repercussions it has caused for my business. I urgently seek your assistance in resolving this matter. Since August 2022, I have been an Amazon seller, entrusting *************, **** with the management of my seller account. It was explicitly agreed upon that ************* would operate my account in strict adherence to Amazon's terms and conditions. I believed that they would utilize the reputable Fulfillment by Amazon (FBA) model, ensuring compliance with Amazon's policies, particularly in prompt and reliable order fulfillment. Without my knowledge or consent, ************* had been fulfilling orders on my Amazon Store by purchasing products from alternative online retailers, such as Walmart.com, and shipping them directly to customers. Consequently, on August 23, 2022, my seller account was abruptly suspended, allegedly due to violations of Amazon's Selling Policies, Seller Code of Conduct, and Drop Shipping Policy, as explicitly stated in Section 3 of Amazon's Business Solutions Agreement. In response to this grievous situation, I took immediate and decisive action by severing all ties with ************* and revoking their access to my seller account, as clearly evidenced in the attached Exhibit A. It is crucial to note that prior to this incident, my seller account had maintained an impeccable track record, never having experienced suspension or disciplinary measures. As a reputable business entity, I am fully committed to fostering a positive relationship with Amazon while upholding unwavering standards of integrity and customer satisfaction. Since the suspension of my selling privileges, I have diligently provided Amazon's Seller Performance team with all the necessary information and supporting documentation required for the reinstatement of my seller account. I meticulously crafted a comprehensive plan of action, as outlined in Exhibit B, which demonstrates my unwavering dedication to rectifying any past shortcomings and preventing future policy violations. Additionally, I have furnished an invoice from **************** LLC, a trusted and verified supplier, as irrefutable evidence of my commitment to maintaining a legitimate and reliable supply chain, as illustrated in ****************** appeals, Amazon's Seller Performance team has consistently and unjustly denied my requests for reinstatement, disregarding the genuine efforts I have made to rectify the situation. This unjust denial not only severely undermines my business but also casts doubt upon the credibility of Amazon's appeals process. The deactivation of my seller account has had severe financial repercussions. Presently, Amazon is withholding approximately $80,727.70 USD, representing the hard-earned proceeds from my sales. These funds are crucial for the survival and growth of my business. Therefore, I implore you to consider the significant financial burden I am facing and expedite the resolution of this matter to mitigate the adverse impact on my business. Given the circumstances outlined, I implore your department to conduct an immediate review and re-evaluation of my case. I urge you to approach my appeal with utmost urgency and professionalism, fully recognizing the gravity of the situation and the imperative need for a fair and equitable resolution.
Business Response
Date: 07/06/2023
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email.
Thanks,
Amazon.
Customer Answer
Date: 07/12/2023

Complaint: 20278117

I am rejecting this response because:
Dear BBB,
Thank you for your communication regarding the complaint I filed against Amazon. I appreciate your efforts in facilitating the resolution of this matter.
However, I would like to clarify that as of this date, Amazon has not requested any additional information from me to complete their review of my account suspension. I have been diligently waiting for their
communication and stand ready to provide any necessary documentation or details to support my case.
Given the importance of resolving this issue promptly, I have taken proactive steps to ensure my compliance with Amazon's policies. I have prepared a comprehensive plan of action, as outlined in my initial complaint, and have provided an invoice from **************** LLC as evidence of my commitment to maintaining a legitimate and reliable supply chain.
I understand the urgency of this matter and the potential impact it has on my business. It is disheartening that Amazon has not requested the information they require for their review. I am eager to provide any
additional information they may need to reassess my appeal and conduct a fair and thorough review of the circumstances surrounding the suspension of my seller account.
I kindly request your assistance in urging Amazon to communicate with me promptly, requesting the necessary information to complete their review. Once I receive their request, I will promptly provide them
with all the requested documentation and any other pertinent details related to my case.
I remain committed to cooperating fully and promptly with Amazon to address their concerns and rectify any issues that have led to the suspension of my seller account. I believe that a fair and equitable resolution can be achieved through effective communication and a thorough review of all available information.
Thank you for your attention to this matter. I trust that with your assistance, we can expedite the resolution process and reach a satisfactory outcome.
Should you require any further details or have any additional concerns, please do not hesitate to contact me.
I appreciate your continued support in helping me resolve this issue.

Sincerely,

*********************
Business Response
Date: 07/18/2023
Hello,
We have reviewed this sellers account and require more information to
complete our review. We have requested the necessary information from
the seller via email on 7/18/2023.
Thanks, Amazon.com
Seller
Performance
Customer Answer
Date: 07/21/2023

Complaint: 20278117

I am rejecting this response (see below):
Dear BBB,
I am writing in response to Amazons request for additional information to assist in the resolution of my complaint against Amazon regarding the unjust suspension of my seller account.
I sincerely appreciate your attention to this matter and your commitment to helping me address the situation. To provide you with the requested information, I am including the following details:
Evidence of Compliance: Since the suspension of my seller account, I have taken comprehensive steps to ensure strict adherence to Amazon's policies, including the Drop Shipping policy and Seller Code of Conduct. I have completely severed all ties with *************, ***** the third-party entity responsible for the unauthorized actions that led to the suspension. As a result, I am now solely responsible for managing and fulfilling orders on my Amazon Store. By doing so, I can guarantee that all products are sourced
exclusively from legitimate and verified suppliers, such as **************** LLC, as demonstrated by the attached invoice. This ensures the authenticity and reliability of the items offered to Amazon customers.
Rectifying Logistics Issues: I understand the importance of efficient and reliable order fulfillment. In the past, the unauthorized actions of ************* had a detrimental impact on the logistics of my business. However, I have since taken corrective measures to address these issues. I have implemented a more streamlined and efficient supply chain process, ensuring that all orders are fulfilled promptly and accurately. In addition, you will find a comprehensive plan of action attached detailing the improvements made to rectify any past logistics challenges and prevent future occurrences.
I truly value my business relationship with Amazon and am fully committed to maintaining the highest standards of integrity and customer satisfaction. The suspension of my seller account has had severe financial repercussions, with approximately $80,727.70 USD being withheld by Amazon. These funds are vital for the survival and growth of my business, and I am eager to resolve this matter swiftly.
I implore your department to conduct an immediate review and re-evaluation of my case, taking into account the evidence and efforts presented to rectify the situation. I kindly request that you approach my appeal with the utmost urgency and professionalism, recognizing the gravity of the situation and the imperative need for a fair and equitable resolution.
Thank you for your understanding and assistance in this matter. I am looking forward to a prompt resolution, and I trust that your involvement will help ensure a just outcome.

Sincerely,

*********************
Business Response
Date: 07/25/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on July 25, 2023.
Thanks,
Amazon.com: Seller Performance
Customer Answer
Date: 07/27/2023

Complaint: 20278117

I am rejecting this response due to the following:
Dear BBB,
I am writing in response to the BBB complaint regarding the suspension of my Amazon seller account. Thank you for providing this opportunity to address the matter and clarify the situation.
Initially, my account was suspended by Amazon due to concerns related to drop shipping practices. In response, I took immediate action to rectify the issue by discontinuing any drop shipping activities and ensuring strict adherence to Amazon's policies. I communicated my corrective actions to Amazon and provided all necessary details to demonstrate my commitment to compliance.
Despite my sincere efforts to rectify the situation and comply with Amazon's requirements, my seller account remains suspended. It has come to my attention that Amazon alleges my account to be related to another account that *** have violated their policies.
I want to make it clear that I have no knowledge of any other Amazon seller account associated with mine. However, I must acknowledge that I previously engaged a third-party service provider, *************, to manage certain aspects of my Amazon store. This service provider was responsible for optimizing product listings, managing inventory, and handling customer inquiries.
Given that my account was under the management of the third-party service provider, it is plausible that the alleged related account could have resulted from their actions or association. I have since ceased any collaboration with ************* to assume full control and responsibility for my seller account.
I deeply value my status as an Amazon seller and the trust of my customers. It is of utmost importance to me to maintain the integrity of my business and uphold Amazon's policies. I have always prioritized transparent and ethical business practices.
I kindly request the BBB's assistance in mediating this matter with Amazon to reinstate my seller account. I am willing to cooperate fully and provide any additional information or evidence required to demonstrate my account's independence from any other account and my unwavering commitment to Amazon's policies.
Sincerely,

*********************
Business Response
Date: 08/17/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on August 17, 2023.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 08/18/2023

Complaint: 20278117

I am rejecting this response because:
Dear BBB,

I am reaching out to both provide a comprehensive update on the situation surrounding my suspended Amazon seller account and to inquire about the specific information Amazon requires to proceed with reinstatement. We have diligently gathered and shared all pertinent information available to us in response to the BBB complaint.
At the outset, Amazon suspended my account due to concerns related to drop shipping practices. In response, I swiftly took action by discontinuing all drop shipping activities and meticulously adhering to Amazon's policies. I promptly communicated these corrective actions to Amazon, submitting all relevant details to emphasize my unwavering commitment to compliance.
Despite our genuine efforts to rectify the situation and align closely with Amazon's stipulations, our seller account remains in suspension. Amazon asserts that our account *** have an association with another account allegedly in violation of their policies. I want to unequivocally emphasize that I have no knowledge of any other Amazon seller account linked to mine. Nevertheless, it is important to acknowledge our past engagement with a third-party entity, *************, tasked with overseeing specific aspects of our Amazon store operations. ************* was responsible for tasks such as optimizing product listings, managing inventory, and handling customer
inquiries.
Given this context, it is plausible that the alleged association with another account could have originated from actions or affiliations related to the third-party service provider. Consequently, we have since severed all connections with *************, assuming full control and accountability for the management of our seller account.
Maintaining the integrity of our business and upholding the trust placed in us by our customers are fundamental values as Amazon sellers. We are dedicated to conducting our operations with transparency and ethical standards as guiding principles.

With this in mind, we earnestly request the BBB's intervention to engage with Amazon and expedite the resolution of this matter, enabling the reinstatement of our seller account. In this regard, we kindly seek clarification regarding the specific information or evidence that Amazon requires to confirm the independence of our account from any other and to reaffirm our steadfast commitment to Amazon's policies.

We appreciate your attention to this critical matter and remain hopeful for a swift and positive resolution.
Sincerely,

*********************
Business Response
Date: 08/30/2023
Hello,
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on August 30th, 2023.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 09/05/2023

Complaint: 20278117

I am rejecting this response because:
Dear BBB,
I am writing in response to Amazons reply regarding the suspension of my Amazon seller account. In the initial complaint, I explained that I had provided all the required information to Amazon but was facing difficulties in having my account reinstated due to a potential association with another account violating **********************'s policies.

In response to my inquiry, I detailed their proactive efforts to address Amazon's concerns, including discontinuing drop shipping practices and adhering to Amazon's policies. I also mentioned my past association with a third-party service provider, *************, which may have caused the alleged account association. I emphasized that I had severed all connections with ************* and was committed to
maintaining ethical and transparent business practices.
In light of these details, I sought BBB's intervention to engage with Amazon and expedite the resolution of my account suspension. I specifically requested clarification from Amazon regarding the information or evidence required to confirm the independence of my account from any other and to reaffirm my commitment to Amazon's policies.
I have communicated my concerns and request for clarification to Amazon and am awaiting a response. I will continue to follow up with Amazon to facilitate a resolution to this matter and ensure that my concerns are addressed appropriately.
We appreciate your attention to this case.
Sincerely,

*********************
Business Response
Date: 09/18/2023
Hello,

We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on September 18, 2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 09/21/2023

Complaint: 20278117

I am rejecting this response because:
Dear BBB,
I am writing in response to the recent communication from Amazon regarding the suspension of my seller account. In my initial correspondence, I outlined my efforts to furnish Amazon with all the necessary details and to take full responsibility for any account violations. However, I have encountered challenges in having my account reinstated due to a potential association with another account that had violated Amazon's policies.
In my follow-up communication with Amazon, I provided a thorough account of the proactive measures I have taken to address their concerns. These measures include discontinuing drop shipping practices and rigorously adhering to Amazon's policies. I also disclosed my prior association with a third-party service provider, *************, which may have triggered the alleged account association. I underscored my complete disassociation from ************* and reiterated my unwavering commitment to conducting business ethically and transparently.
Considering the extensive details provided, I sought BBB's assistance in engaging with Amazon to expedite the resolution of my account suspension. Specifically, I have requested further clarification from Amazon regarding the specific information or evidence they require to verify the autonomy of my account from any other account and to reaffirm my dedication to adhering to Amazon's policies. I have conveyed my concerns and request for clarification from Amazon. I remain committed to maintaining an open line of communication with Amazon to facilitate a swift resolution to this matter and ensure that my concerns are addressed adequately.
We greatly appreciate your attention to this case.
Sincerely,

*********************
Business Response
Date: 09/24/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on September 18 2023.
Thanks, Amazon.com Seller Performance

Customer Answer
Date: 09/28/2023

Complaint: 20278117

I am rejecting this response, with details below. Please ensure Amazon reviews the attached documentation. Everything they have previously requested is available to them. They continue to withhold substantial funds. Their response is the same each time, 'we need more information' but no information is requested. Please see my official statement below.
Dear BBB,
I am writing in response to Amazon's recent communication regarding the suspension of my seller account. In my initial correspondence, I meticulously detailed my tireless efforts to provide Amazon with the necessary information and accepted full responsibility for any account violations. Regrettably, I find myself compelled to address the frustrating roadblocks encountered while seeking the reinstatement of my account, primarily due to an alleged association with another account that had run afoul of Amazon's policies.
Subsequent to my initial communication with Amazon, I took great pains to outline the proactive measures I have vigorously implemented to address their concerns. These measures encompass an immediate discontinuation of drop shipping practices and a steadfast commitment to upholding every facet of Amazon's policies. Additionally, I forthrightly disclosed my prior affiliation with a third-party service provider, *************, which may have triggered the aforementioned account association. I want to underscore that my association with ************* has been unequivocally severed, and my unwavering dedication to conducting business ethically and transparently remains unwavering.
Given the painstakingly comprehensive information I have presented, I am now enlisting BBB's invaluable assistance to assertively engage with Amazon, with the utmost urgency, to accelerate the resolution of my account suspension. I insist upon further elucidation from Amazon regarding the precise information or evidence requisite for verifying the complete autonomy of my account from any other, and I reiterate my absolute commitment to upholding Amazon's policies, leaving no room for ambiguity.
My concerns have been conveyed assertively, leaving no room for doubt, to Amazon. I remain resolute in my commitment to sustaining an open and unwavering line of communication with Amazon, and I will settle for nothing less than a prompt and decisive resolution to this matter. Be assured that I shall leave no stone unturned in ensuring that not only are my concerns acknowledged, but they are tackled with unwavering determination.
We unequivocally demand your undivided attention to this case.
Sincerely,
*********************

Business Response
Date: 10/01/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/1/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/05/2023

Complaint: 20278117

I am rejecting this response because:
Dear BBB,
I am writing in response to Amazon's recent communication regarding the suspension of my seller account. In my initial communication, I painstakingly detailed my extensive efforts to provide Amazon with the required information and assumed complete responsibility for any account violations. Unfortunately, I now feel compelled to address the frustrating obstacles encountered during my efforts to reinstate my account, primarily stemming from an alleged association with another account that had previously violated Amazon's policies.
Following my initial correspondence with Amazon, I have taken significant measures to address their concerns proactively. These actions include an immediate discontinuation of drop shipping practices and an unwavering commitment to uphold every aspect of Amazon's policies. Furthermore, I have forthrightly disclosed my prior affiliation with a third-party service provider, DBC Limited, which may have triggered the aforementioned account association. Importantly, I am submitting a new affidavit to showcase our commitment to resolving this issue. It is imperative to emphasize that my association with DBC Limited has been unequivocally terminated, and my resolute dedication to conducting business ethically and transparently remains unshaken.
With the comprehensive information I have presented, I am now enlisting BBB's invaluable assistance to assertively engage with Amazon, urgently seeking an expedited resolution to my account suspension. I insist on obtaining further clarification from Amazon regarding the specific information or evidence necessary to verify the complete autonomy of my account from any other, and I reaffirm my absolute commitment to upholding Amazon's policies, ensuring there is no room for ambiguity.
My concerns have been conveyed assertively to Amazon, leaving no room for doubt. I am unwavering in my commitment to maintain an open and transparent line of communication with Amazon, and I will accept nothing less than a prompt and definitive resolution to this matter. Please be assured that I am leaving no stone unturned to ensure that not only are my concerns acknowledged, but they are also addressed with unwavering determination. We unequivocally demand your undivided attention to this case.
Sincerely,
*********************
Customer Answer
Date: 10/05/2023
I meant to send this attachment of an affidavit with my last rejection. Apologies.
Business Response
Date: 10/10/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/10/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/12/2023

Complaint: 20278117

I am rejecting this response because:
Dear BBB,
I'm writing in response to Amazon's latest communication regarding the suspension of my seller account. It is of utmost importance to emphasize that this issue, unresolved since July, has had catastrophic consequences for my business. My prior communication meticulously detailed my extensive efforts to provide Amazon with the requested information and my full acceptance of responsibility for any account violations. However, the frustrating obstacles I've encountered in my efforts to reinstate my account persist, and they have effectively crippled my business.
These hurdles primarily revolve around an alleged connection with another account that had previously breached Amazon's policies. Despite my initial correspondence with Amazon and my subsequent proactive measures, such as discontinuing drop shipping practices and an unwavering commitment to adhere to every aspect of Amazon's policies, we find ourselves in October with no resolution in sight. Furthermore, I've forthrightly disclosed my past association with a third-party service provider, DBC Limited, which may have triggered the aforementioned account association. It is imperative to stress that my ties with DBC Limited have been unequivocally terminated, and my unyielding dedication to conducting business ethically and transparently remains unshaken.
With the comprehensive information I've presented, I'm now seeking BBB's invaluable assistance to assertively engage with Amazon and urgently demand a swift resolution to my account suspension, which has devastated my business because Amazon refuses to assist in its resolution. I insist on obtaining further clarification from Amazon regarding the specific information or evidence required to verify the complete autonomy of my account from any other. I reaffirm my absolute commitment to upholding Amazon's policies, leaving no room for ambiguity.
My concerns have been forcefully communicated to Amazon for months, leaving no room for doubt. I am unwavering in my commitment to maintaining an open and transparent line of communication with Amazon, and I will accept nothing less than a swift and definitive resolution to this matter.
We demand your unwavering and immediate attention to this case, which has not only persisted since July but has also killed my business because of Amazon's refusal to assist in resolving it.

Sincerely,

*********************
Business Response
Date: 10/24/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 10/24/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 10/27/2023

Complaint: 20278117

I am rejecting this response because:
Dear BBB,
I am writing in response to Amazon's latest communication regarding the suspension of my seller account. I want to express my deep frustration with the ongoing situation. We have responded to Amazon's requests ten times, and yet we have still not come to a resolution. This issue, which has been unresolved since July, has had catastrophic consequences for my business.
My previous communications detailed my extensive efforts to provide Amazon with the requested information and my full acceptance of responsibility for any account violations. However, the frustrating obstacles I've encountered in my efforts to reinstate my account persist, and they have effectively crippled my business.
These hurdles primarily revolve around an alleged connection with another account that had previously breached Amazon's policies. Despite my initial correspondence with Amazon and my subsequent proactive measures, such as discontinuing drop shipping practices and an unwavering commitment to adhere to every aspect of Amazon's policies, we find ourselves in October with no resolution in sight. Furthermore, I've forthrightly disclosed my past association with a third-party service provider, DBC Limited, which may have triggered the aforementioned account association. It is imperative to stress that my ties with DBC Limited have been unequivocally terminated, and my unyielding dedication to conducting businessethically and transparently remains unshaken.
With the comprehensive information I've presented, I'm now seeking BBB's invaluable assistance to assertively engage with Amazon and urgently demand a swift resolution to my account suspension, which has devastated my business because Amazon refuses to assist in its resolution. I insist on obtaining further clarification from Amazon regarding the specific information or evidence required to verify the complete autonomy of my account from any other. I reaffirm my absolute commitment to upholding Amazon's policies, leaving no room for ambiguity.
My concerns have been forcefully communicated to Amazon for months, leaving no room for doubt. I am unwavering in my commitment to maintaining an open and transparent line of communication with Amazon, and I will accept nothing less than a swift and definitive resolution to this matter.
We demand your unwavering and immediate attention to this case, which has not only persisted since July but has also killed my business because of Amazon's refusal to assist in resolving it and releasing the $80,000 in funds they continue to withhold for the last year plus.
Sincerely,
*********************

Business Response
Date: 10/29/2023
Hello
We have reviewed the submitted information by the Seller and the Seller has been notified on 27 Oct 2023.
Thank you.
Customer Answer
Date: 11/03/2023

Complaint: 20278117

I am rejecting this response because:
Dear BBB,
I am writing in response to Amazon's latest communication regarding the suspension of my seller account. I want to express my deep frustration with the ongoing situation. Despite our ten responses to Amazon's requests, we have yet to reach a resolution. This unresolved issue, which has lingered since July, has had catastrophic consequences for my business.
In my prior communications, I painstakingly detailed my extensive efforts to provide Amazon with the requested information and expressed my full acceptance of responsibility for any account violations. Nevertheless, the vexing obstacles I have encountered in my efforts to reinstate my account persist, and they continue to adversely affect my business operations.
The primary issue revolves around an alleged connection with another account that had previously breached Amazon's policies. Amazon has mentioned another seller account that seemingly conflicts with Recreation +Park. I was able to gain access to an account with the identifier 'af1jme'. This account contains outdated personal information that has never been utilized for selling or any other commercial activities. The sudden emergence of this issue has left me perplexed, as I am unaware of when or by whom this account was initiated. The personal information associated with 'af1jme' dates back more than five years, and I had no prior selling history on Amazon before embarking on my current business venture.
In addition to addressing this account concern, I have been forthright in disclosing my past association with a third-party service provider, *************. It is possible that this association triggered the aforementioned account link. It is crucial to emphasize that my ties with ************* have been unequivocally severed, and my unwavering commitment to conducting business with the utmost ethics and transparency remains unwavering.
Having presented comprehensive information, I now seek the invaluable assistance of BBB to firmly engage with Amazon and urgently demand a swift resolution to my account suspension. This suspension has not only persisted since July but has also gravely impacted my business due to Amazon's reluctance to assist in its resolution. I insist on obtaining further clarification from Amazon regarding the specific information or evidence required to verify the complete autonomy of my account from any other. I reiterate my absolute commitment to adhering to Amazon's policies without any room for ambiguity.
My concerns have been forcefully communicated to Amazon over the course of months, leaving no room for doubt regarding my dedication to maintaining an open and transparent line of communication. I will settle for nothing less than a swift and definitive resolution to this matter.
We urge your unwavering and immediate attention to this case, which has not only persisted since July but has also had a devastating impact on my business due to Amazon's unwillingness to assist in its resolution.
Sincerely,
*********************

Business Response
Date: 11/05/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11/5/2023.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 11/08/2023

Complaint: 20278117

I am rejecting this response because:
Dear BBB,
I want to express my deep frustration with the ongoing situation regarding the suspension of my Amazon seller account and highlight that all the requested information has been provided. Despite numerous attempts to resolve this matter, it has lingered since July, causing catastrophic consequences for my business.
I have painstakingly detailed my extensive efforts to provide Amazon with the necessary information and have accepted full responsibility for any account violations. However, the issue persists, and my business continues to be adversely affected. The central issue revolves around an alleged connection with another account, '******,' which I have no prior knowledge of, and its outdated personal information that was never used for selling or any other commercial activities. The sudden emergence of this issue has left me perplexed, as my Amazon selling history began with my current business venture, and not with this account.
I have been forthright about my past association with *************, which may have triggered the account link. I have severed all ties with ************* and remain committed to conducting my business with the utmost ethics and transparency.
I have provided comprehensive information and now seek BBB's invaluable assistance in firmly engaging with Amazon to urgently demand a swift resolution to my account suspension. The suspension, which has persisted since July, has had a devastating impact on my business due to Amazon's reluctance to assist in its resolution.
I insist on obtaining further clarification from Amazon regarding the specific information or evidence required to verify the complete autonomy of my account from any other. I want to reiterate my unwavering commitment to adhering to Amazon's policies without any room for ambiguity.
Despite forcefully communicating my concerns to Amazon over the course of months, the issue remains unresolved, and the impact on my business is undeniable. I will settle for nothing less than a swift and definitive resolution to this matter.
I urge your unwavering and immediate attention to this case, which has persisted for too long, and I hope that, with your assistance, we can finally bring it to a satisfactory conclusion.
Sincerely,
*********************

Business Response
Date: 11/11/2023
Hello,
We have reviewed this seller’s account and require more information to complete our review. We have requested the necessary information from the seller via email on 11th November.
Thanks,
Amazon.com
Seller Performance
Customer Answer
Date: 11/18/2023

Complaint: 20278117

I am rejecting this response because:
Dear BBB,
I am writing to express my frustration regarding the prolonged suspension of my Amazon seller account, which has persisted since July. I have provided all requested information, taking responsibility for any account violations, but the issue remains unresolved, causing severe consequences for my business.
The central problem revolves around an alleged connection with another account, 'af1jme,' of which I have no prior knowledge. This account's outdated information, never used for commercial activities, has inexplicably affected my account. I have severed ties with any previous associations, such as DBC Solutions, and am committed to ethical and transparent business practices.
I have appealed to Amazon's Legal Department, but a resolution is pending. I seek BBB's assistance in engaging with Amazon for an urgent resolution. Despite my continuous efforts, the lack of cooperation from Amazon has prolonged the impact on my business.
I request your immediate attention to ensure a swift and definitive resolution. I am committed to adhering to Amazon's policies and seek clarification on the specific information needed to verify the autonomy of my account.
Your prompt assistance is crucial in bringing this matter to a satisfactory conclusion.

Sincerely,

Josh Engels
Business Response
Date: 11/21/2023
Hello,
We have reviewed this seller’s account and require more information to complete our review. We have requested the necessary information from
the seller via email on 11/21/2023.
Thanks, Amazon.com
– Seller Performance
Customer Answer
Date: 11/27/2023

Complaint: 20278117

I am rejecting this response because:
Dear BBB,
I am writing to seek your urgent assistance regarding the continued suspension of my Amazon seller account, a situation that has persisted since July. Despite my proactive efforts to provide all requested information and take responsibility for any account violations, the issue remains unresolved, causing severe consequences for my business.
The primary concern revolves around an alleged connection with another account, 'af1jme,' of which I have no prior knowledge. This account's outdated information, never utilized for commercial activities, has inexplicably impacted my account. It's important to note that I have severed all ties with previous associations, including DBC Solutions, and remain steadfast in my commitment to ethical and transparent business practices.
In my pursuit of a resolution, I have appealed to Amazon's Legal Department, but unfortunately, a resolution is still pending. At this critical juncture, I am reaching out to the Better Business Bureau for assistance in engaging with Amazon to expedite a swift and definitive resolution. Despite my continuous efforts, the lack of cooperation from Amazon has prolonged the impact on my business. Moving forward, I would like to inform you that I have decided to fulfill my orders through Fulfillment by Amazon (FBA), believing it will enhance the overall efficiency of my operations.
Furthermore, I would like to highlight that I have a verifiable supplier, Petra Industries LLC, for which I have previously provided an invoice. This supplier relationship adds credibility to my business, and I am more than willing to furnish any additional documentation if required.
I kindly request your immediate attention to ensure a swift and conclusive resolution to this matter. I am committed to adhering to Amazon's policies and seek clarification on the specific information needed to verify the autonomy of my account.
Your prompt assistance is crucial in bringing this issue to a satisfactory conclusion, and I appreciate your attention to this matter.
Sincerely,
Josh Engels
Business Response
Date: 11/28/2023
Hello,

We have reviewed this seller’s account and require more information to complete our review. We have requested the necessary information from the seller via email on 28th November 2023.

Thanks,
Amazon.com – Seller Performance
Customer Answer
Date: 12/06/2023

Complaint: 20278117

I am rejecting this response because:
Dear BBB,
I am reaching out to urgently seek your assistance in resolving the ongoing suspension of my Amazon seller account, which has persisted since July. Despite my proactive efforts to provide all requested information and take responsibility for any account violations, the issue remains unresolved, negatively impacting my business.
The primary concern centers around an alleged connection with another account, 'af1jme,' of which I had no prior knowledge. This account, which contains outdated information such as an old email address and an old credit card, this account has never been utilized for commercial activities, is inexplicably affecting my account. It's crucial to note that I have severed all ties with previous associations, including DBC Solutions, and remain committed to ethical and transparent business practices. At this critical juncture, I am seeking the Better Business Bureau's assistance in engaging with Amazon to expedite a swift and definitive resolution. Despite my continuous efforts, Amazon has been unresponsive to the issue, causing prolonged disruptions to my business.
I want to clarify that we are receiving responses for the related account 'af1jme' and not the root account. Amazon has evaded addressing the issue adequately, adding to the challenges faced in resolving this matter. Moving forward, I have decided to fulfill my orders through Fulfillment by Amazon (FBA), believing it will enhance the overall efficiency of my operations. Additionally, I would like to emphasize that I have a verifiable supplier, Petra Industries LLC, for which I have previously provided an invoice. This supplier relationship adds credibility to my business, and I am more than willing to furnish any additional documentation if required.
I kindly request your immediate attention to ensure a swift and conclusive resolution to this matter. I am committed to adhering to Amazon's policies and seek clarification on the specific information needed to verify the autonomy of my account.
Your prompt assistance is crucial in bringing this issue to a satisfactory conclusion, and I appreciate your attention to this matter.
Sincerely,
Josh Engels

Business Response
Date: 12/10/2023
Hello,
We have reviewed the Seller's account and determined that they do not fit reinstatement at this time. An email was sent to inform them of this decision on 10-Dec-2023.
Thanks, Amazon.com – Seller Performance
Customer Answer
Date: 12/19/2023

Complaint: 20278117

I am rejecting this response:
Dear BBB,
I hope this message finds you well. I am writing to provide a follow-up on my previous communication regarding the ongoing suspension of my Amazon seller account. Despite our concerted efforts to demonstrate compliance with Amazon's drop shipping policy and seller code of conduct, we continue to face challenges in resolving the matter.
To date, we have diligently provided all the requested information to showcase our account's adherence to Amazon's guidelines. However, Amazon's responses have remained consistent and unyielding, creating significant disruptions to our business operations since July.
The primary issue revolves around an alleged association with another account, 'af1jme,' of which we had no prior knowledge. Despite the outdated information and the account's lack of commercial activity, it continues to impact our account's status negatively. It is important to reiterate that we have severed all ties with previous associations, including DBC Solutions, and are committed to upholding ethical and transparent business practices.
In our interactions with Amazon, we have emphasized that we are receiving responses for what Amazon mistakenly claims to be a related account, 'af1jme', and not the root account. Unfortunately, Amazon has not adequately addressed this issue or responded to our inquiries, further complicating the resolution process.
As a proactive measure, we have decided to transition to Fulfillment by Amazon (FBA) for order fulfillment, believing that this will enhance the overall efficiency of our operations. We believe this step will underscore our commitment to fulfilling orders in compliance with Amazon's policies. Additionally, I would like to inform you that I have taken legal action against DBC Solutions for misleading me into believing that Amazon permits drop shipping. The lawsuit against DBC Solutions underscores our commitment to rectifying any past associations that may have contributed to the current situation. We believe that addressing the root cause of misinformation is essential in maintaining the integrity of our business and ensuring compliance with Amazon's policies. I trust that this additional information provides a comprehensive overview of our efforts to resolve the matter and reinforces our commitment to ethical business practices.
At this critical juncture, we seek the Better Business Bureau's intervention to engage with Amazon on our behalf, urging them to expedite a swift and definitive resolution to this matter. Despite our continuous efforts, Amazon has remained unresponsive, prolonging the challenges we face in restoring our account.
We kindly request your immediate attention to this matter and appreciate your assistance in bringing this issue to a satisfactory conclusion. We remain committed to adhering to Amazon's policies and seek clarification on the specific information needed to verify the autonomy of our account.
Thank you for your prompt assistance, and we look forward to a positive resolution.

Sincerely,

Josh Engels
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon order #***-3952762-5209051. Customer emailed us saying they didnt get it. We showed them proof on the ***** site which shows a picture of their home and it being delivered. Tracking number is below:************ Customer opened an A to Z claim saying: "Its not received! **** says delivered and we do not have it. I have messaged twice now about where item is with no response."Which is false here is the emails below on the Amazon site:Jun 23, 2023 7:35 AM The item is not delivered- I have asked the neighbors and it is not here.Jun 23, 2023 8:24 AM Delivered to the front of your door:And we showed them a picture. So we appealed the decision on Amazon A to Z claim and said:Your Representations:June 26, 2023 [Seller correspondence]: This was delivered to the customer. Clearly shows the picture of the item on their front porch right in front of their door. Go to ***** site and type in tracking number ************ and you will see this!Your Appeals:June 29, 2023 Look at the tracking!!! It clearly shows their house and the package there!!!And then we get an email on 7/3/23 at 4:02pm stating this:Thank you for taking the time to provide us with more information regarding your claim on order ***-3952762-5209051. Upon further review, we have decided to uphold our original decision.Which is ridiculous!! It clearly shows delivered to their home with the picture on *****!See attachment with the picture from ***** site showing this. We are owed a full refund $365.35
Business Response
Date: 07/07/2023
Hello,

Thank you for taking the time to provide us with more information regarding the claim on order 114-3952762-5209051.

Upon further review, we have decided to uphold our original decision.

In this case, the customer claimed an issue with delivery and the tracking information provided by seller did not have signature confirming delivery.

Sincerely,
Customer Answer
Date: 07/07/2023

Complaint: 20278094

I am rejecting this response because:

Unacceptable!! We gave you proof of delivery!!! Have *********************** department look at this because whoever responded to this doesnt have a clue and just clicked a button!

Sincerely,

*********************
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a high-value ***** CPU worth over $400, but to my dismay, I received a cheap $10 foot brace instead. This situation clearly indicates a scam. It's important to note that the item was fulfilled by Amazon, so I reached out to their customer service for a replacement. Shockingly, they refused to provide any assistance on the replacement instead tried to shift the blame onto me, making it seem like I was at fault. However, I want to emphasize that I did nothing wrong as a customer. To compound the issue, ********************** further inconvenienced me by requiring my presence at home to receive the delivery and demanding a passcode during the in-person signing process. As a result, I had to take an entire day off from work just to wait for the package. Consequently, I've been left without a replacement and wasted an entire day solely due to Amazon's errors. Adding insult to injury, when I tried to express my dissatisfaction by leaving a one-star review, Amazon promptly deleted it and replaced it with a generic statement: "This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience." It's disheartening to see that Amazon refuses to take any responsibility for their actions and instead penalizes the customer for their own faults. The order number: 114-1762232-9221001
Business Response
Date: 07/06/2023
Hello Taige,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint details and I understand that you've received Foot Brace instead of ***** Core i9-13900K ****** Desktop Processor from the order #***-1762232-922****. I'm sorry for the inconvenience caused with this.

Upon reviewing the details and checking with our internal team, I can confirm that the item '***** Core i9-13900K (Latest Gen) ****** Desktop Processor 24 cores (8 P-cores + 16 E-cores) with Integrated Graphics - Unlocked' from the order number ending with **** was in the box shipped with AMZL Logistics at the time it left our fulfillment center.

In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- The name of the police department.
- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before August 19, 2023 to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/14/2023

Complaint: 20278067

I am rejecting this response because: Amazon's statement contains falsehoods, as they are unable to provide evidence that they initially shipped the correct item. In their reply, they stated the following:

"After thoroughly reviewing the details and consulting our internal team, I can verify that the item '...' from the order number ending in **** was present in the box dispatched by AMZL Logistics when it left our fulfillment center. We have taken into account information from our records, which include the following evidence of delivery: Information collected at the time of delivery. The package weight and reported condition upon delivery."

However, this statement is untrue because on the day of delivery, I opened the box in front of the Amazon Prime delivery personnel, who was wearing an Amazon uniform. The delivery person acknowledged that the contents of the package did not match my order. They even contacted their dispatcher to report the issue, explicitly stating that I had opened the box in front of them and the contents were incorrect. Therefore, at least two individuals within Amazon are aware of this incident. If Amazon genuinely investigates this complaint by reviewing their records, including information collected at the point of delivery, they will discover that they indeed sent the wrong item.

Regarding the second point, "The package weight and reported condition upon delivery," this cannot serve as valid proof that the contents of the box were correct. Many items fulfilled by Amazon may have similar weights, and it is possible for Amazon to mistakenly send a wrong item with a similar weight. In this specific case, Amazon sent an incorrect item that happened to have a similar weight.

To compound matters, Amazon was already aware of this issue, and it is not an isolated incident. At least fifty other customers experienced the same problem. Amazon removed all customer comments stating that they had ordered a CPU but received a foot brace. Their response to all those comments was a single sentence: "This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience." I have attached a few screenshots of the reviews and archived the webpage using a third-party service to ensure the comments are preserved in case Amazon attempts to hide them.
This is the webpage of the cusotmer reivews: ******************************************************************************************************************************************************************************
Sincerely,

Taige Li
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been charging my bank account and seller account double fees. There has been at least 7 occasions where I was charged double fees. I have contacted Amazon about this issue and have also sent pictures as evidence. I last spoke with Amazon on 6/22/23 and I was told there is a special team that&#**;s handling the issue and whom could only be reached by email. They did not provide an email for me to reach out but said they would reach out to me with an update. I have not received any update since the last time I spoke with customer service. I followed up at least 4 times with Amazon to resolve this issue but it still has not been resolved. Most recently I was charged on 7/4/23 for $22.74.
Business Response
Date: 07/12/2023
Greetings,
Upon investigation of the seller's payment page, we were unable to find any transaction that they were charged.
Please ask the seller to provide transaction type and the correct date so we can investigate further.
Thank you.
Customer Answer
Date: 07/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not completed. I am providing charges from my bank account statements showing these withdrawn transactions and an additional screenshot providing my net earnings from Amazon seller central that were ALSO taken for Amazon fees.
I could not upload these photos separately so I made them into a PDF word document. Please reach back out if you need to see them Individually.

Sincerely,

***************************
Business Response
Date: 07/27/2023
Greetings from Amazon.com,

The seller is seeing multiple fee assessments on their account because they have negative account balances in ****** and ****** due to Amazon Export being enabled on their FBA inventory.

*********************************************************************************************
*********************************************************************

This also accounts for the fees they were seeing in their account for ********************* fees of 30 cents.

The account assessment of US, MX and CA all happen on different cycles and because the fees are not being replenished by sales in those marketplaces our payments system will settle the debt in those marketplaces by charging the credit card on file.

If the seller would like to stop this they will have to disable FBA export in their FBA settings linked above and **** their CA and MX accounts as inactive they can see that in the link below:
******************************************************************

If the seller still needs assistance with either downgrading their accounts or deactivating them they can reach out to Amazon Selling Partner Support to request assistance with this:
****************************************************
Customer Answer
Date: 07/28/2023

Complaint: 20277997

I am rejecting this response because:
You guys are clearly not understanding that you all were charging me DOUBLE For these charges. Amazon was charging BOTH my Commerce account while also taking ALL of my NET PROCEEDS FOR THE SAME EXACT CHARGES.
Sincerely,

***************************
Initial Complaint
Date:07/05/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This issue has been going on for more than two years now over and over and over. I continue to receive damage Funko pops from Amazon. I am a collector so the box is very important to me at least eight out of 10 times the item comes damaged. I speak to customer service and I am told the same thing over and over and over. We are sorry we will not let it happen again please send back for a full refund. The problem is I am a cancer patient stage four cancer. It is extremely hard for me to get back to *** or **************** store to return items that should have never been sent to me in the first place on your assembly line. If the item is damaged, do not put it in the box I have been told over and over by customer service that you will not let this happens and over and over it continues to happen just this week I have received the same Funko pop twice and both are damaged now I have to order it a third time and I guess that will probably come damaged also.
Business Response
Date: 07/06/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the damaged Funko pop items delivered in the orders placed on our website.

I've tried to locate the orders with the information available in your complaint. Unfortunately, I'm unable to locate the exact order(s) you are referring to.

In this case, I request you to please reply back to this email with the order number(s) so that we can review the details and assist you further.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/11/2023
I have already given Amazon the last 5 damaged invoice numbers
here is the last 5 damaged invoices
6392236
4990641
4440220
6723417
1253021
they have been refunded. Thats not my complaint my complaint is stop sending me damaged Funko pops, which causes me to have to go to a Kohls store or *** store to return them which is very difficult for me since I am stage four cancer I just cant seem to get that across anybody it seems that I am talking to a wall
Business Response
Date: 07/13/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

In continuation to our correspondence, I've forwarded the details of the complaint to our internal team for review so as to resolve the issue from the root cause.

As soon as they revert, I will write back to you with the complete details.

Thank you as you stay patient while we work on to resolve the issue.
Regards,

****** K
Amazon.com
*****************************
Business Response
Date: 07/18/2023
Hello ********,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
Thank you for your patience while we worked with our internal team on your complaint.

To help you with this, I've worked with our internal partner team on your request and the item details have been updated to ship within standard box that provides protection to the collectibles.

You should be receiving the items ordered in a standard box that prevents damages to the item(s) during the transit on your future orders.

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:07/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint, Amazon is sending out expired items to customers and when you try to solve the problem, they get very nasty with you and when you want to return items they want to charge you for their mistakes and when you tell them youre unable to get out to drop the items off when you dont have anyone to drop it off to them to the dropbox they get a nasty attitude the merchandise that I ordered expire date is November 2022 that should not be Amazon is doing too much and when you call and talk to them theres a language barrier and some of them being very disrespectful
Business Response
Date: 07/06/2023
Hello *********,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I am sorry to know that you have received expired items.

Upon reviewing the images that you have provided, the date mentioned was about the packaging date "11/22" not expiry.

However through the information available in the complaint I'm unable to determine the exact order or the item referring to.

In this case if the the item is returnable and if you wish to return the item for a refund, you may request a return from your account.

Our ********************* guides you through the process and gives you options for a return mailing label:

*************************************

Alternatively you can write back to us with the order number so that we can look into this.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sai babu
Amazon.com
***********************************
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 7th, I purchased a laptop for a total of $306.69 (ORDER # ***-9870327-3076253), but I received a wrong item. Although I promptly followed the standard procedures for returning the item, which has been successfully returned on June 14, I am yet to receive a refund for it.Since realizing this issue, I have reached out to Amazon customer service department on five separate occasions. Unfortunately, each agent provided me with a different refund date, none of which have been met. This inconsistency in information has added to my frustration and inconvenience.Further adding to my exasperation, the most recent response/email I received suggested that I should contact Amazon's Mexican site "since this order was from Amazon Mexican site." This makes no sense to me as the item was purchased through Amazon US. I can also confirm that I do not have an account with the ********************** Mexican site, so I fail to understand how my order could be associated with it.This situation has resulted in an excessive amount of wasted time and frustration on my part. I should not have to contact customer service multiple times and receive different answers for the same issue.
Business Response
Date: 07/19/2023
****************,

Thank you for being patient while we work on the issue.

I have escalated the issue to the internal team and I see that the refund of $306.69 has been issued on Tuesday, July 11, 2023 back to **************** credit card. An email confirmation was sent on the same day at 8:10 AM (PDT).

Have a great day.

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