Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,442 total complaints in the last 3 years.
21,588 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 6, 2023 Po Box ****, **********, ** ***** Amazon Customer ******************** Headquarter ************************************************************************* To Whom it may concern: ORDER # ***-7647679-1865849 On April 2, 2023 I bought a computer from Amazon and item came defected I paid $204.24 plus tax. When opened the box the computer arrived without a power cord. I ordered a universal power cord, which was not compatible and set the laptop into smoke, I contacted Amazon and I was told to return both the laptop and the *************** cord, which was done. Both packed in separate boxes prepared by my neighbor for me. Amazon refunded the power cord, but not the laptop for $204.24, I need my money to be refunded, and each time I contacted Amazon I was told that It will be refunded, I have been calling Amazon nonstop and no result. Spoke with few representatives and reaffirmed that a refund will be process on June 26, 2023. hung up the phone when called. Waited only to have been told by a supervisor that she was going to transfer me to someone who process the refund, no refund. I contacted my bank, it was too late for a dispute, over the 60 days limit suggested thats why Amazon said to wait until June 26. June 28 called spoke with a supervisor she stated she will refund my account. As a ********************** member I deserve better it is so unfortunate, I have been treated as such by Amazon. Amazon has distanced itself from its customers. It is imperative to know that consumers cannot play with customers motion and putting them to so much stress. I would appreciate if the company would refund my account $204.24 paid for the laptop. I look forward to a resolution to my problem and will wait until you solve this issue. Please feel free to contact me if you have any questions at ************ Sincerely,********************************* ORDER PLACED April 2, 2023 - TOTAL $204.24 - Order details Ordered on April 2, 2023 (1 item)Refund requested on: Apr 26, 2023 Returned stamped
Business Response
Date: 07/14/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item ****** 14" 1i HD ************* Dual Core Celeron N4020, 4GB RAM, Webcam, HDMI, 1Year Office 365, 64GB eMMC Bundle w/ 256GB NVME SSD.

I apologize for the inconvenience that you have experienced in this case.

A careful review of your account reflects that the correct information has already been provided.

Since this item wasn't scanned by the carrier, and more than 60 days have passed, we're unable to issue a refund or assist further.

Thank you for your understanding.

Regards,
Pratap
Customer Answer
Date: 07/18/2023

Complaint: 20281487

I am rejecting this response because: The agent who responded has no clue what the issues are all about. It was amazon who had me wait for my refund when they indeed know that, the time will elapse to get my refund. Agent, I spoked with discussed giviing my refund on the 26 of June because the system will not allow them to process no refund until that particular day.
Amazon agents has the tendency to play game with customers and I am not one to play game with as I am brilliant. That's why few people are canceling their accounts including myself. I canceled my prime account and had absolutely nothing to do with Amazon anymore if I don't get my money. This is highway robbery knowing that i bought the laptop for my birthday and they sent the item defective, I returned the item. My neighbor and my friend both are witnesses of the box and they were the ones packing the box. For Amazon to reject my refund is ridiculous. They don't care about customers, only themselves. This is unacceptable.

Sincerely,

********************************
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Me son and his wife live in Europe, they registered with Amazon for baby gifts back in February, the baby was just born June 25, as soon as I saw the baby registry, I a bought 600 dlls worth of baby gifts amongst those gifts I ordered a baby bottle sterilizer, without thinking the electrical current there is 220 and not 110, so recently they saw that the sterilizer would not work in Europe. I contacted Amazon, the item is new, has never been opened.. they say they cant help because the time has expired I think this is a big injustice baby registry gifts are bought loooong time in advance, the baby was just born, I asked to talk to a supervisor but they say there is nothing they can do, theyre just being robotic about their rules . Its very frustrating Ive always been a good customer to **********************, thank you
Business Response
Date: 07/08/2023
Hello ******,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I understand your concern regarding the order ending with **** for Papablic Baby *************** Steam Sterilizer and Dryer.

Upon reviewing, I see that the return window of this item has already been expired on May 31st 2023 unfortunately we are unable to issue return label for it.

However, as a one time exception I will go ahead and issue refund for the item that is $79.95 as a gift card on to your account.

If you are okay with the gift card refund please do write us back stating the same so that we will go ahead and issue refund for it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sai babu
Amazon.com
***********************************
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I SENT MY PACKAGE BACK TO AMAZON THEY RECEIVED IT JUNE 17TH 2023 THEY TOLD ME IT WILL TAKE 2 WEEKS FOR REFUND IT HAS BEEN MORE THAN 2 WEEKS STILL NO REFUND TALK TO SUPERVISOR THEY TOLD ME IT IS UNDER INVESTIGATION ORDER # ***-6247627-7727415
Business Response
Date: 07/18/2023
Hello Rico,

I'm ***** I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the delayed refund for your order of **** KC242Y Hbi ****" Full HD . We escalated this issue to the relevant team internally and it'll take a bit more time than usual.

I just wanted to let you know I'll write back in 3-5 business days with more information.

Regards,

*****

Amazon.com

*****************************
Customer Answer
Date: 07/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Customer Answer
Date: 07/28/2023
amazon.com still has not correct and honored the refund policy to me today is 7/28/23 i havd been calling them been asking to speak to a supervisor they hang up on me this is not good customer service i ordered something from them and i sent it back and i am supposed to get a refund still waiting and they got it back last month why are they not giving me my refund as they told me they would do that i put a bbb about them thought they were going to resolve it but it was not ever resolved i just want my refund from them the order number is ORDER # ***-6247627-7727415
Business Response
Date: 09/10/2023
Hello ****,

I'm ***** I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in responding. We escalated this issue and found out there is a technical error that is causing the delay in refund.

************* is actively working on to fix this issue and it is taking longer than expected. Unfortunately, we are not able to speculate or provide any estimated time of this getting fixed. We'll be happy to issue a refund in form of gift card balance which will be processed within 24 hours.

I request you to please confirm if you'd like to have this refunded to your gift card balance.

We look forward to hearing from you soon.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
06/21/23: Ordered a $400 Router 06/23/23: Received the Router 07/06/23: Processed Router for *************** 06/27/23: *** shipped 06/30/23: Rec'd by Amazon 07/06/23: Refund still not rec'd 07/06/23: Called Amazon. Advised that refund could take up to 30 days This is totally unacceptable. They've already had the item for a week
Business Response
Date: 07/07/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-4154788-5941864 regarding the refund for the item you returned.

Based on return tracking information, the item marked as received at fulfillment center on Jun 30, 2023.

Once the item is returned it takes 2-3 weeks to get the refund processed. The item will be checked and the refund will be processed automatically.

You'll receive the confirmation email to your registered email address once the refund is processed. I request you to wait for the refund to be processed.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/08/2023

Complaint: 20281338

I am rejecting this response because: I find it unacceptable that it should take a month to credit my account. They were able to charge my account in a matter of seconds. Amazon received the returned item on June 30th, and it's now July ********** still don't have my refund. There's no earthly reason why it should take a month.

Sincerely,

*****************
Initial Complaint
Date:07/06/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a complaint against Amazon and I don't know their address. They repeatedly charge me for Prime and I keep cancelling only to find out they've signed me up again. Apparently this is not new
Business Response
Date: 07/12/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the charge related to your prime account.

Based on account details, we can see that there is no charges made on your account. I request your bank and raise dispute if you get charged so that no charges will be repeated.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June i placed in order through amazon, im not a prime user and it offered me 30 days of ********************** free, so i accept so that my order will be cheaper and arrive quicker (promised 2 day prime delivery) the 2 day wasnt offered unless i signed up for prime, delivery was set for sunday 7/2. sunday comes around no updates on tracking just an email update that says they are running a day behind. Monday comes around still no tracking update, mind you the next day is a federal holiday and a rare day off from work i planned to use to play with my new order all day long. monday comes amazon says were not gonna deleiver until 7/5 now again no tracking update, and the update says if its not delievered by 7/5 they will give me a refund. at this point they emailed me to review the product I bought that again hasnt delievered. I went to reach out to amazon for help, and thats not an option you cant. amazon also refused to post the review they asked me to give, because it painted there service negatively. They are hiding low scoring reviews and lying outright about there services and practices. 7/5 ends still not delivered, *** tracking says they havent gotten past the prelabel stage, the update that says if not delievered by 7/5 you can have a refund changed when they changed the deleivery date. At this point ive been jerked around and lied too a bunch, they havent even started on the package that was due 5 days ago, theres no sense of urgency or help, and i wouldnt have signed up for prime if they werent promising 2 day delievery. There is no way that these practices are legal.
Business Response
Date: 07/07/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:07/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon.com and paid with ZIP (quadpay) who paid for said purchase IN FULL and I pay them back in 4 payments. I have already paid first payment and they have already paid for the entire order in full. I pay 4 payments of *****, for a total of *****. Now as this order ships I am being charged again for full prices of items already paid for. I spoke to an Amazon representative on 07/05 @10:05 pm to let him know I was being charged twice. He said he could see where I had in fact paid for the order already and was being charged again, and ask if he could get a different department to call me back that could refund my money . That phone call never came so I called back today and spoke to a different representative (Trace). This representative said it was not a charge but a authorization. Except there is NO Authorization because they order is paid. She argued telling me she could not transfer me to another person and did not refund my money. I want the amount taken from my Amazon account placed back on my Amazon account and for (Trace) to be re educated on her job. The total taken was ***** and *****.
Business Response
Date: 07/08/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint unfortunately I'm unable to determine the exact order you are referring to.

Please share the order number with us so that we can review the issue and assist us further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023
Here is the order number 114-3597614-7233803
Business Response
Date: 07/18/2023
Hello *******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply, upon checking the order I see that both credit card ********************* and gift card was applied to the order in question.

A total amount of $41.6 was applied from the gift card and $30.80 was applied from your credit card *********************.

Apart from this I do not see any other charge for this order. You can also view the order details in Your Account:

****************************************************

We hope to see you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************

Customer Answer
Date: 07/19/2023

Complaint: 20280900

I am rejecting this response because:
Can u plz give me the last 4 of the **** number?
Sincerely,

*************************
Business Response
Date: 08/02/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and I understand your concern in this matter.

Unfortunately for account security reason I cannot share your card information over email.

However, you can view orders by visiting Your Account (******************************************). Sign in with the account on which the orders were placed.

From Your Account, click the "Your Orders" button to access your order history. Also you may contact us over phone in this regard, they will help with the payment information.

Here's a link to our Contact Us page:

***********************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:07/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have constantly complain about their delivery services I told them it is the driver who does not care where he drops off the merchandise order. Amazon sends me an email my product is delivered even the driver takes the picture which is NOT my address. They claim it was delivered but I know by now i was delivered to the wrong address. They ask me to check k my neighbors but by the picture my complex does not have that appearance I keep on complaining but to no avail If gave them address instructions it is in Riverbay Gardens between ************ Blvd & still it is the driver who drops off what I ordered some where else probably because his navigator is wrong as my address is new, ********** & Fed Ex have no problem delivering except Amazon a multi billion dollar company. This has to be addressed.
Business Response
Date: 07/08/2023
Hello *******,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to know that you have been facing delivery issues.

Upon reviewing the recent correspondence with our customer service I understand that you have faced the delivery issue with the order ending with 5862.For this I request you to share the incident report.

You only have to reply to the email sent to you by our specialist team on July 7, 2023 1:35 PM with the subject "Your Amazon.com Inquiry". Where you have to share the details in the same format as mentioned in that email.

As you have also mentioned that you have been facing the delivery issues with our services I request you to reply back to this email and share 3 or more recent orders where you have faced the delivery issues so that we will look into this and assist you accordingly.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sai babu
Amazon.com
***********************************
Customer Answer
Date: 07/12/2023

Complaint: 20280718

I am rejecting this response because:
They never tell the truth what they sent me I could not access & I inform them the problem. Same old story delivering to wrong address their navigation stinks & i will keep complaining & bbb complaints

Sincerely,

*******************************
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My seller account was deactivated in error on Amazon.ca. Amazon is completely inactive. They declined my documents and the appeal without any valid reasons. When they rejected my documents, I lost my money due to their negligence. I do not have any other accounts because it's prohibited. My account Sharelornsdstore was deactivated due to related to "******* Sunshine Store" seller account. The real owner of this seller account is *********************************. ********************************* was my ex-employee. But I stopped working with him a long time ago due to the threat of violating Amazon Policies on his part. I have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated association with ********************************* in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same. Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I started employment cooperation with ********************************* on December 7, 2021 (see Employment Contract). On April 18, 2022 I notified ********************************* about termination of our employment relationship (The Employee Termination Letter is enclosed). ********************************* and I conducted a meeting where we signed and notarized all other documents to finally terminate our employment relationship (please, check Employment Termination Agreement and Letter of Settlement Payments). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. Therefore, I request Amazon Support to review my Plan of Action, documents I attached, and reinstate my account.I kindly ask you to reactivate my seller account Sharelornsdstore.Best regards!
Business Response
Date: 07/14/2023
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 07/07/2023.

Thanks, Amazon.com Seller Performance
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/3/2023 I purchased an e gift card on Amazon.com for $320.00. On 7/5/2023 I received an email that my Amazon account was closed due to gift card violation. I requested an appeal and I filled out the form requesting proof that I was the one that purchased the gift card. I sent in information and it said appeal denied and my account is closed and they will no longer communicate with me further. I had almost a $2,000 gift card balance that was loaded on my account that has been lost. I also had 2 packages that they told me were damaged in transit that were being returned back to Amazon and when they were returned they would credit me back for these which would add an additional $2,000 to my gift card balance. All this has been lost because they closed my account.
Business Response
Date: 07/24/2023
Hello,
We have received your recent email and require more time to complete our review. We will aim to get back to you as soon as we receive a response to our inquiries from the relevant teams.
Thank you for your patience.
********
Amazon.com
==============
Customer Answer
Date: 07/25/2023

Complaint: 20280398

I am rejecting this response because: they are asking for more time. When will I receive a response?

Sincerely,

*************************
Business Response
Date: 08/10/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

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