Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58,042 total complaints in the last 3 years.
- 21,700 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/05/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction : Sat, May 27 The amount of money you paid the business: $2.5 What the business committed to provide you: Personal things What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: I paid my order by gift card that my friend sent me. I don't have a receipt or physical card, so I can't verify it. I have called Amazon customer service to explain about that situation for hoping that they will unlocked my account. But they didn't help me and my account is still on hold Account : *********************** Order : #***-3821523-8843409Business Response
Date: 07/20/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-05-27Initial Complaint
Date:07/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction : Thu, Jun 1 The amount of money you paid the business: $2.5 What the business committed to provide you: Personal things What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: I create a new account on Apr 10, I placed my first order Thu, Jun 1. After paid by gift card, Amazon hold my account and required verify gift card owner. I following instruction on screen but they still hold my account Account ****************** Order : #***-1635955-0878657Business Response
Date: 08/08/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.comInitial Complaint
Date:07/05/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction : Mon, Jun 12 The amount of money you paid the business: $5 What the business committed to provide you: Personal things What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: I add my card to payment, after I paid for my order they on hold my accout and asked me to sent my gift card owner, physical gift card. After sending all the things they asked, they still hold my account Account : ******************* Order : #***-8050001-3920208Business Response
Date: 07/21/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on June 13th, 2023
Sincerely,
Amazon.comInitial Complaint
Date:07/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear BBB team,My name is ****************, and I am owner of the US based company UA ************Recently I registered an Amazon account but after the registration, the account was suspended, and I was informed to send the utility bill or business license to reactivate it.I have sent both requested documents and attached the bank documents. However, all of my submissions have been rejected without any grounds.Therefore, I am writing to kindly ask you to help me with this issue and reactivate my account.I am also ready to take a video call to confirm my identity.TO substantiate my appeal, I attached the following documents:1) Articles of Incorporation issued by the ******* Secretary of State that confirms my company has been registered according to the applicable law and their address is correct.2)Utility bill for the phone services which confirms the address of my company 3)Bank statement that additionally verifies the address of my company.Details to find my account are merchant token - A2VGRKF1VMOO9U, email - ********************** I hope this information will be enough to verify and reactivate my account.Best regards,**************** UA ************Business Response
Date: 07/06/2023
Hello,
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
Why did this happen?
We were unable to verify the documents that you provided.
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.
How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;
We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact us:
***********************************************************;
What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************Customer Answer
Date: 07/07/2023
Complaint: 20274650
I am rejecting this response because:I have already provided all the required documents that meet Amazon's requirements
Sincerely,
Anatolii VovniukBusiness Response
Date: 07/13/2023
Hello,
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
Why did this happen?
We were unable to verify the documents that you provided.
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.
How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;
We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact us:
***********************************************************;
What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************Initial Complaint
Date:07/05/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction : Wed, Apr 19 The amount of money you paid the business: 5$What the business committed to provide you I bought diversity products What the nature of the dispute is: Amazon hold my account Whether or not the business has tried to resolve the problem: I don't have receipt or physical of my gift card because it's from a friend. I called to **************** and try to explain but they don't help me Account : ****************** Order : #***-3018057-0***818Business Response
Date: 07/21/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review. We are unable to accept customers request for a refund without the information.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/21/2023.
Sincerely,
***
Amazon.comInitial Complaint
Date:07/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction : Wed, Mar 22 The amount of money you paid the business: 5$What the business committed to provide you: cosmetic What the nature of the dispute is: Amazon hold my account Whether or not the business has tried to resolve the problem: Amazon don't help customer to solve their problem, they just want take customer's money Account : ****************** Order : #***-1353432-1343448Business Response
Date: 07/19/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.comInitial Complaint
Date:07/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an Amazon buyer account registered with my contact number (**********?9). And my pincode is ******. Please note- it was not registered by e-mail. I have shopped a lot of items from Amazon and have never indulged in any activity that is against their terms and conditions. But suddenly my account got closed. I even provided them with all the requested information but still they closed my account.I am writing to express my deep concern and dissatisfaction regarding the closure of my buyer account on **********************. I was shocked to receive the notification of account closure, as I have always been a loyal and responsible customer.I want to clarify that the unusual payment activity mentioned was not a result of any fraudulent or unauthorized action on my part. I have always prioritized the security of my payment information and have never engaged in any dishonest or unethical behavior.I kindly request a thorough investigation and reconsideration of the closure of my buyer account. ********************** has been my trusted online shopping platform and its closure has caused significant inconvenience and disrupted my ability to access essential services.I am willing to cooperate fully, provide any necessary documentation, and assist in resolving this matter promptly. I sincerely believe that this closure is a misunderstanding, and I request the reinstatement of my buyer account to resume my seamless shopping experience.Thank you for your attention to this matter. I eagerly await a positive resolution and the restoration of my Amazon buyer account.Business Response
Date: 07/21/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-07-21.Sincerely,
********
Amazon.com==========
Customer Answer
Date: 07/27/2023
Hi, there! As I mentioned before I did NOT register an email with this Amazon account. Only my phone number: ***********
Could you send the requirements to the following email:********************
Customer Answer
Date: 07/27/2023
Complaint: 20274628
I am rejecting this response because:Hi, there! As I mentioned before I did NOT register an email with this Amazon account. Only my phone number: ***********
Could you send the requirements to the following email:
********************
Sincerely,
**************************Business Response
Date: 07/29/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.Initial Complaint
Date:07/05/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction : Tue, Mar 14 The amount of money you paid the business: 10$What the business committed to provide you: cosmetic What the nature of the dispute is: Amazon closed my account Whether or not the business has tried to resolve the problem: Amazon hold my account and asked me to sent bank statement, I sent what they aksed but Amazon can't verify so decided to close my account. How they can do that, I paid by my own card, I proved it for them, but they don't want this can ask me to sent another one, why they closed my account. I called to **************** but no one can help me. So disappointed Account : *********************** Order : #***-4843494-3745022Business Response
Date: 07/21/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.Sincerely,
********
Amazon.com===========
Initial Complaint
Date:07/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction :Sat, Mar 11 The amount of money you paid the business: 2.5$What the business committed to provide you: cosmetic What the nature of the dispute is: Amazon closed my account Whether or not the business has tried to resolve the problem: Amazon closed my account because voided mine current Amazon gift card balance, but I have sent them the bill, physical card to verify but they said can't. I don't understand so I called **************** but they keep talking around and around and my account still closed. Account : ********************* Order : #***-7711967-0644217Business Response
Date: 07/27/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7/27/23.Initial Complaint
Date:07/05/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction :Sat, Mar 11 The amount of money you paid the business: 3$What the business committed to provide you: cosmetic What the nature of the dispute is: Amazon hold Whether or not the business has tried to resolve the problem: Amazon didn't want a long term customer like me, I decided using ********************** benefit but they deciced hold my account. Account ********************* Order : #***-5507932-2868266Business Response
Date: 08/03/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.Sincerely,
********
Amazon.com============
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