Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,442 total complaints in the last 3 years.
21,588 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
for order 702-5783485-5699410, buyer did not send back original item. we did state we can provide the evident when buyer opened the ** case but amazon never asked ** for evident. Per amazon policy, item needs to return in original condition. Please appeal this case in our favor.
Business Response
Date: 07/10/2023
Hello,
We are unable to credit the sellers account for this transaction, nor are we able to arrange a return of the merchandise. This is because the customer have received used item only as per initial appeal also no seller grading data found as per our record.
Sincerely,
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For Order ID: *******************, why amazon issued buyer full refund? ***** provided the incorrect address. Item returned back to us, the original shipping fee is not refundable. Please reimburse us the original shipping fee. Per amazon policy, we can withhold the original shipping fee. also by amazon shipping service policy, we used the shipping service. amazon is 100% cover any issue due to shipping company. please appeal this case and reimburse use the original shipping fee.
Business Response
Date: 07/10/2023
Hello,
A refund for the shipping charges was issued to the seller. Shipping Charges: USD ***** credited on seller account.
Sincerely
Customer Answer
Date: 07/10/2023

Complaint: 20280326

I am rejecting this response because: amazon did not issue me the reimbursement

Sincerely,

Zhe Xing
Business Response
Date: 07/14/2023
Hello,

Thank you for taking the time to provide us with additional information regarding the A-to-z Guarantee claim on order 114-4714690-7528257.
We have already credited original shipping charges USD ***** to seller's account.
Seller can check the transaction dated 7/10/2023 in the Payment Reports for Transaction Type - 'other'.
Alternatively, seller can also download the Transaction report and view the above transaction for the same date.

Sincerely,
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I, *************************, the Chief Executive Manager of the Jewelry Manifest LLC, am the owner of Amazon seller account which was deactivated due to an error from Amazon agents side during the video verification process. Note, the same information will be sent to ******************* team with additional documents.The first appointment for video verification was planned for May 16th, 2023, at ***** am PDT [Pacific Daylight Time], but the Amazon Associate never showed up. After that, I rescheduled my appointment right away.The second appointment was planned for 5/26/2023 at 11:00 AM Pacific Daylight Time.To complete our identity verification, I prepared the physical copies of the following documents: - ID Document.- Credit card statement associated with our Amazon selling account. - Invoices for all the ASINs. Amazon Associate asked to confirm the relevance of the address, charge, and deposit methods. I told him my company is in the process of a change of address procedure, and we plan to change it in a week. The agent told me I should update this information and make another appointment with new documents. He assured me that I would be able to do that. On May 30, 2023, I updated our charge and deposit methods.On the next day, May 31, while updating my Business Address, I received a letter of my accounts deactivation. Even though, the Amazon Associate assured me I could go through the video verification process again with new information. I believe that my accounts deactivation was in error. With all changes being made per updates in my companys information, just as promised by Amazon Associate, I should have a chance to go through the video interview again. All my actions were made only after consulting with Amazon's workers.Please, help me to make Amazon to review my documents and reactivate my account or let me go through video verification just like it was promised. Sincerely,Chief Executive Manager of the Jewelry Manifest LLC,*************************
Business Response
Date: 07/17/2023
Seller failed IPI and has been notified about it
Customer Answer
Date: 07/19/2023

Complaint: 20280220

I am rejecting this response because:

As I stated previously, this did happen, but this is a whole story:
On the second appointment on 5/26/2023 at 11:00 AM Pacific Daylight Time.
Amazon Associate asked to confirm the relevance of the address, charge, and deposit methods. I told him my company is in the process of a change of address procedure, and we plan to change it in a week. The agent told me I should update this information and make another appointment with new documents. He assured me that I would be able to do that.
I passed that verification. Still, I needed to update our company's business address, charge and deposit methods, and get new documents ready with new data (such as the credit card and bank statements) for the next video interview.

On May 30, 2023, I updated our charge and deposit methods.
- NEW Charge Method Account Number: *******************;
EXPIRES ON 4/2028;
CARD HOLDER'S NAME: *************************** - Jewelry Manifest LLC;
BILLING ADDRESS: ************************************************************************************* - 95747-9095.
- NEW Deposit Method Account Number: **************,
BANK LOCATION: *************,
ACCOUNT HOLDER NAME: Jewelry Manifest LLC,
ADDRESS: *************, **********************************************************************

On the next day, May 31, while updating my Business Address (NEW Business Address: *************, *********************************************************************), I received a letter of my accounts deactivation without the ability to plan a new one. However, the Amazon Associate assured me I could go through the video verification process again with new information.

I believe that my accounts deactivation was in error, as I did only what I was told by the Amazon side.
With all changes being made per updates in my companys information, just as promised by Amazon Associate, I should have a chance to go through the video interview again. All my actions were made only after consulting with Amazon Associate.

Sincerely,
*************************
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : The last day I recieve an email form Amazon is mail delivered my order on Mon, Mar 13 The amount of money you paid the business: $10 What the business committed to provide you: Personal things What the nature of the dispute is: Amazon closed my account Whether or not the business has tried to resolve the problem: Amazon create Prime for customer can have more benefit, but when I use Prime for my first order, Amazon closed my account with the reason that misuse of Amazon's services. Amazon is so terrible they closed my account without any email explaination or guide me how to take back my account.Account : ************************ Order : #***-7804803-5737863
Business Response
Date: 07/23/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 23, July 2023.

Sincerely,

******
Amazon.com
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Mon, Mar 13 the last day I receive an email rate my transaction at Amazon.com The amount of money you paid the business: $10 What the business committed to provide you: Personal things What the nature of the dispute is: Amazon closed my account Whether or not the business has tried to resolve the problem: My account has been closed for misuse of Amazon's services. Amazon didn't sent mail or called me to explain about what happened. This account still have my money. I so disappointed about what Amazon did, Amazon just look like a scammer.Account : ****************** Order : #***-1081945-1980248
Business Response
Date: 07/19/2023
Hello, My name is ********, and I am a member of the Amazon Account ******************** team.
I've reviewed your e-mail, and I understand you're concerned about your account being closed. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct.
We've found your account is directly related to another account which has been previously closed due to the violation of our policies.
Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one.

We looked into your order, and AMZL_US has confirmed the shipment was delivered to you in good condition. As a result, we will not be issuing a replacement or a refund for contents of that shipment.Im sorry for any disappointment caused and appreciate your understanding.
Best Regards,
Victoria,
Escalation Specialist
Amazon.com *****************************
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased ******** SILVER STAR HANGING SWIRL DECORATIONS and ******** BLUE STAR SWIRL HANGING DECORATIONS June 30th. The description for each package "Pack of 30 for each package, however the packs arrived with 15 stars and not thirty as detailed. Contact was made to Amazon and I was told I could return both packages. However, label sent will cost me $6.00 to send. I totally disagreed. I am a prime customer. Spoke to **************** for 40 minutes today and wasn't able to resolve the issue.
Business Response
Date: 07/07/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 07/13/2023
Order number ***-0118099-063022
Included with order numbers from **************** on 7/6 was a Guaranteed Delivery date of 7/7. They delivered item # ***-0317688-1965037. I was given additionally a direct link to check on the status of my replacement order and when tapping on the links, a dog appears with the message "Opps something went wrong ".
Business Response
Date: 07/19/2023
Hello *******************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the issue that you experienced with ******** Blue Star Hanging Swirl Decorations. We request you to please use the return labels to return us the items. In case if you're being charged $6.00, please submit us the receipt we shall refund it to your gift card balance.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 07/19/2023

Complaint: 20280182

I am rejecting this response because:
I contacted ****** and was lromised replacements for missings products not received after this report to you was filed. They honored one replacement but not tge other. Additionally, I sent to your office both responses I received from Amazon reguarding the replacements. Why this additional message is being sent to me from Amazon puzzles me. I am a senior citizen trying to celebrate a milestone birthday. Amazon didn't honor decorations describled. At this time dye to my age and the humid weathet which we are being advised to stay out of, I will not walk to any office to return anything. All I request is the item not sent to me to complete the decorations for the celebration.
Sincerely,

*******************************
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Tue, Jun 13 The amount of money you paid the business: 100$What the business committed to provide you: I bought Lacoste Men's Wallet, Wet n wild lipstick What the nature of the dispute is: Amazon hold my account Whether or not the business has tried to resolve the problem: Amazon detected unusual activity on my Amazon account, so I sent them my driver licence and my physical gift card, but they said can't verify. But I just have these informations to verify, I don't know what to do so I called **************** for help. The ********************** customer service asked me about account's informations, I answered correctly all those questions, but my account is still on hold.Account : ***************** Order : #***-3844267-6921001
Business Response
Date: 08/07/2023

Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Mon, Apr 17 The amount of money you paid the business: $30 and more What the business committed to provide you: I bought a lot of things from Amazon What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: There is a problem with my address that delivery man can't find it so Amazon refund for me. But I didn't recieve any call to direct for delivery man. I request to change my address but Amazon hold my account eventhought I still have money in my account.Account : ***************************** Order : #***-6915511-9449024
Business Response
Date: 07/20/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7/20/23
Sincerely,
**********
Amazon.com
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Fri, May 5 The amount of money you paid the business: $30 and more What the business committed to provide you: I bought a lot of things from Amazon What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: Amazon is a scammer, I spent money to buy products that I need. But after I paid Amazon hold my account and didn't refund for the things that I can't recieve.Account : ******************** Order : #***-4266912-7783435
Business Response
Date: 08/02/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods
Funds in your account will not be disbursed.
Sincerely,
*********
Amazon.com
Initial Complaint
Date:07/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Sun, May 14 The amount of money you paid the business: $5 What the business committed to provide you: shopping products What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: Amazon hold my account and required me to verify ownership of payment method. I sent them all the informations I have, but they still hold my account Account : ******************* Order : #***-1373303-1461835
Business Response
Date: 07/21/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-05-14.
Sincerely,
Amazon.com

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