Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,723 total complaints in the last 3 years.
21,748 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ***-4406069-6664226 Returned for refund. Amazon said they recieve the product back and issued a credit. Have never received the credit.
Business Response
Date: 07/06/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
A full refund has been issued in the form of an electronic gift card for your return of order ID *******************. The value of this gift card has been applied to the gift card balance in your Amazon account.

This gift card has been partially redeemed for goods or services on Amazon.

--Original amount on gift card: $410.27
--Remaining balance: $352.93
--Gift card ID: *************
--Issued on: 2023/05/20

To view your gift card usage history, visit the page: www.amazon.com/gp/css/gc/balance.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:07/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
for order number 113-3406343-9264230, we opened a safe-t claim and amazon only issued partial refund. Amazon issued buyer full refund including the outgoing shipping fee and return shipping fee. Buyer did not send back our item. Amazon needs to reimburse use the outgoing shipping fee and return shipping fee. Your customer service working for your safe-t claim team claimed the outgoing shipping fee is not refundable to **. That is wrong. We had another safe-t claim, 92394-71846-8188538, amazon did refund ** the outgoing shipping fee and return shipping fee. so whoever made decision on 113-3406343-9264230 was wrong and was not familiar with amazon policy. Please reimburse us the outgoing shipping fee and return shipping fee.
Business Response
Date: 07/17/2023
Hello from Amazon.com,
Thank you for reaching out to us regarding seller's appeal for Safe-T ***** reimbursement amount of Order ID: # ******************* SAFE-T ***** ID: *******************.
Firstly, before the ***************** Partner Relations team can review seller's request, seller must open a case to our Selling Partner or Brand Registry Support teams first.These teams are available to offer you dedicated technical support, and should be the first point of contact for addressing any questions or concerns related to your Amazon Selling account. While we understand that these processes can take time, it's important that you go through these support channels

Secondly, our internal team have denied the claim for order 113-3406343-9264230. As the return label cost was already deducted from the refund, seller is not eligible for reimbursement. There is no reimbursement due on this order.

How do I appeal the decision on my claim?
-------------------------------------------------------
If you do not agree with the denial of your claim, you can appeal the
decision by submitting additional information within 7 calendar days of
receiving the SAFE-T claim decision notification. To do so, select the
"View Message" button that is located under the "Manage SAFE-T *****s"
page in Seller Central for the corresponding order ID.

We are here to help.
For more information, visit "Shipping costs for seller fulfilled returns":
-- *********************************************************
Customer Answer
Date: 07/19/2023

Complaint: 20273944

I am rejecting this response because: they did not address concern in timely order

Sincerely,

Zhe Xing
Initial Complaint
Date:07/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Amazon Team.I'm writing to escalate my Complain ID: *********** that I submitted via Report Abuse in my Seller Central. Seller support team did not react to it. I need to escalation of business-critical issues. Someone has attacked our brand listing ASIN: B0BMBC1FJX by publishing abusive unverified negative reviews to damage our review rating on Amazon. The content of the review is as follows:" I wanted to silence my neighbors dogs. I tried it through the fence the dogs were only a couple feet away. I told the company it doesn't work. they said they would refund my money, at first they tried to give me a bogus coupon that had already been used up by someone else. Then they said they would give me a refund but I checked my account and the refund they said they gave me was never made. Then they offer me a $30 gift card if I would change my review. I am not giving them a good review because the product didn't work and they lied claiming they refunded my money.**************************************************** I believe this review violates the policy for the following reasons:This review violates the policy because it mentions an alternative that would cause harm to the dog, which goes against Amazon's guidelines. Additionally, the review focuses more on the behavior of the dog rather than the performance of the product.We want to bring to your attention that we do not interact with customers, and we do not offer any gifts. This is against the rules of Amazon, and we take these rules very seriously.We strongly believe that this review is false and is an attempt by our competitors to tarnish our reputation on your platform. We request that you take immediate action and remove the review from our product page.Best regards.**********
Business Response
Date: 07/06/2023
Hello,

Thank you for letting us know that this Customer Reviews issue *** violate our policies.

We have investigated the situation, and have taken the appropriate action. For privacy reasons, we cannot share the results of our investigation with the reporting party.

Sincerely,
Merchant Review Team
Amazon.com
Initial Complaint
Date:07/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello Amazon Team.I'm writing to escalate my Complain ID: *********** that I submitted via Report Abuse in my Seller Central. Seller support team did not react to it. I need to escalation of business-critical issues. Someone has attacked our brand listing ASIN: B0BMBC1FJX by publishing abusive unverified negative reviews to damage our review rating on Amazon. Please investigate these negative, abusive reviews below. The content of the review is as follows:" My dog does not like the sound of this for sure- however he barks MORE!!!! Not working for us!UPDATE- Reduced to 2 stars because the company is now blowing up my phone trying to get me to change my review and increase the number of stars in return for a $40 gift card!!!**************************************************** I believe this review violates the policy for the following reasons:This review violates the policy. The customer shares their dissatisfaction with the product, but the mention of the company trying to influence their review in exchange for a gift card violates Amazon's review policy. Offering incentives or compensation in exchange for reviews is prohibited.We want to bring to your attention that we do not interact with customers, and we do not offer any gifts. This is against the rules of Amazon, and we take these rules very seriously.I kindly request your assistance in reviewing this case and, if appropriate, removing the review to maintain a fair and unbiased review environment for our customers.Regards,**********
Business Response
Date: 07/06/2023
Hello,

Thank you for letting us know that this Customer Reviews issue *** violate our policies.

We have investigated the situation, and have taken the appropriate action. For privacy reasons, we cannot share the results of our investigation with the reporting party.

Sincerely,
Merchant Review Team
Amazon.com
Initial Complaint
Date:07/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I went on leave for 2 days while working at amazon. I went to work my next working day which was a Wednesday. I cant get the exact dates because I cant login into my amazon account to see my past schedules. After returning that Wednesday all the way till I quit, I couldnt properly clock in or out during my shifts. (I was still on leave even know I was working, Site HR told me my case manger forgot to take me off leave?) So I would have to do it manually but it wouldnt work half of the time. The last 2 weeks while working there my paychecks were not correct. Ive called and called and nothing is happening. Amazon is saying theyre trying their best but its been a month since. They have camera everywhere in that building so theres proof I was there working. Ill talked to my site HR and they said theyre working on in when before I left. Obviously they didn't resolve this issue.
Business Response
Date: 07/06/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I can understand your concern. For futher assistance on this issue, please get in touch with our ************************ for this by calling **************.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:07/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/14/2023 I ordered a pair of shoes for $21.39. The shoes was very inexpensive and the sizes wasn't exactly standard american sizes. I took a ****** on theses shoes and ordered them anyways. When they arrived I realized they wasn't any where near big enough. No big deal it's the chance you take when ordering shoes online. I filed a return claim and dropped them off at ****** to be returned. I understood the process takes 10 days or so to be refunded to me. No big deal. On 7/4 I called because the money was never returned to my account even though it showed that the return was processed. I called the help line and was informed the money was put on a gift card. I was completely shocked by this statement. I did not use a gift card to purchase the shoes and I never checked anything about having the money returned to a gift card. Nor do I even remember seeing anything about a gift card. I had the original receipt the item was in the box. I used a debit card at no point should this have been refunded to anything other then the original card used for purchase. The lady said perhaps there was a glitch in the system and I was never presented with anything about a gift card. This is absolutely unacceptable and if what the lady said is true this rises to the level of fraud. It's absolutely unheard of for a refund with receipt to go to anything other then the original card used. With the exception of a customer returning an item without the receipt. For a company of this size to resort to such games is absolutely ludicrous. The lady informed me she would reprocess the refund. Which I will have to wait an additional 10 days to receive. I ask to speak to a supervisor she informed me that isn't the way things work with the phone support. This is also unacceptable. After receiving my refund I will be closing the account. ********************** may come up first on search results but they are most definitely not the only options available.
Business Response
Date: 07/05/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have researched your complaint but wasn't able to find the Order# or the Account you asked about using the information provided.

For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account with the full order number and a detailed description of the issue for research.

You can look up your orders online through Your Account ***********************/your-account).

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
***********************************
Customer Answer
Date: 07/06/2023

Complaint: 20273422

I am rejecting this response because: This is a nonsensical response. I said on the phone with the customer representative that I would be closing my amazon account. I already closed out the account and now they are wanting to completely ignore the complaint based upon information that was already given.
Sincerely,

*****************************
Initial Complaint
Date:07/04/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a product and it's has been sitting am hour away, for 3 days, same place, with no contact for shipper, Amazon is listed. Attempted customer service, to only be told get over it, after tomorrow I can get a refund. I want the product, not a refund, I want a way to contact them!
Business Response
Date: 07/07/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6483402-7250612.

Based on your confirmation regarding the refund, I've processed the full refund of $219.22 back to your original payment method.

You'll receive the refund within 3-5 business days based on your bank policy.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/04/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account, ****************** was randomly locked for "unusual activity" On June 28th (today, at the time of filing this complaint) 2023, I immediately became aware that there is something wrong with my amazon account at approximately 6:00 PM Eastern time. I became aware because my smart device (my echo dot) connected to my amazon account, randomly started saying that it is now being unlinked from my account. I was not given a email or any other notification. As soon as I heard this, I went on my amazon.com to see if there is something wrong. I notice I'm signed out and I sign back in and it tells me they noticed unusual activity and need to verify ownership. A few hours later, my account was re-instated. Now fast forward to July 4th, 2023, my account is now locked again - no email or text again but I found out because I can't view my recent orders and I'm logged out again. I try to log back in and it says additional information needed but nowhere to submit documents and no email/text to reply to, so I have gone ahead and attached everything here that has been previously needed in the past. I filed the complaint because there is no other alternative to submitting my documentation.I must reiterate that I have gone through this verification many times, usually at least twice a year. I've had it done a week ago and then the time before that in Feb 2022. I'm not sure why this is occurring again since this has been done as early as a week ago and extensively in the past few years. Whatever someone does and reviews my history and documentation again, please whitelist my account so it does not continue to happen
Business Response
Date: 07/06/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related your account.

Based on account details, the account is currently in active state and you can use your account for future purchases.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:07/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a blink flood light with camera , and it worked fine in the trial period. Once the trial ended and i got my own sync module so i do not have to pay a monthly fee, i have had only issues. You call the customer support, spend HOURS with them on calls, they reset the camera , which works for a few days , after that again it freezes the live view, or does not record anything. You call them again , they reset remotely the camera , works for a few days. EVERY SINGLE TIME i called they blame it on the internet connection without any proof. I work from home and my internet is super fast and reliable thru cable. Now i am talking to *** ( who barely speaks English so i doubt her name is ***) . I asked to talk to a supervisor, and she told me that a supervisor will tell me the same thing, that it is my internet connection. And Blink has 1.5 stars with BBB so i should have never bought this camera
Business Response
Date: 07/05/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Currently, we dont provide technical support for Blink products. If you need troubleshooting or other assistance you can go to the Blink customer support pages at ********************************* or contact customer support at ************

You can also submit a request via ************************************************************

Blink will be happy to help you.

Or

If you could help me with the Blink device information like which email address its registered to or you have the Blink subscription so that we can reach out to Blink and help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:07/04/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've reach out to Amazon before, but their customer service wouldn't put me through to someone who could help. I am receiving delivery alerts at an old email address. I have reach out to **** It is not something on their end. I use ***************** with them as I do Amazon. They informed me that the shipper is using the old address. Please remove ********************** from your system. I will be deleting that email address soon. See the attached.
Business Response
Date: 07/05/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you aren't getting alerts of your Amazon orders on *** website and you suspect the email address is causing the issue.

I've checked and see that your email address on the account is what you actually wanted. The old email address is no longer associated with the Amazon account.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 07/11/2023

Complaint: 20272994

I am rejecting this response because:
My old email address ************************ doesn't exist in the *** system. The sender is the one who inserts an email address for notifications. I've had a lengthy discussion with supervisors at *** regarding their process. I understand that you weren't able to find a solution, but please speak with your superiors and resolve this. I don't want notifications sent to ************************. You are the only company that still inserts this old email address ************************ I buy many things online, and I don't receive *** notifications from any other seller. This is an error on your end. Please fix it. All notifications should go to **********************.

Sincerely,

***********************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.