Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,127 total complaints in the last 3 years.
21,789 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was put on hold, my email is ************************** i have around 700 orders and i cant access to my account i cant see any order that i did, amazon stealt my info and steal my orders, i cant process any warranty, any any any and the more problematic i sent all info and nothing, please reinstate my account.
Business Response
Date: 07/27/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 07/27/2023.
Sincerely,
Ann
Amazon.com
Initial Complaint
Date:07/05/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They closed my account telling me: "We've found your account is directly related to another account which has been previously closed due to the violation of our policies." But I didn't have any previous account ever, I just can't prove it because it's impossible to prove something that never happened Just say me that I can't do anything, I understand that they can't provide information about other accounts but i think I deserve a reason or answer. I think it's not correct to judge someone without giving a prove or letting defend
Business Response
Date: 07/16/2023
Hello,

After further consideration of customer's appeal, we have reactivated their Amazon account.

We want shopping experience to rewarding, please contact our **************** team at the link below to share any inputs on how can we make your experience better:
**************************************

Im sorry for any disappointment caused and appreciate your understanding.

Sincerely,

Account Specialist
********************
Customer Answer
Date: 07/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you very much

Sincerely,

***********************
Initial Complaint
Date:07/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tracking ID *************** ORDER # ***-6100056-5419458 Driver photographed item - claims it was left at my front door. It was photographed at the bottom of the stairs. Again - for the millionth time - I am DISABLED. This is why my directions state to bring my items to my front door as I can not lift anything. Funnily enough - the rest of my order was brought to my front door - so the very lazy driver was apparently too lazy to bring this to my door.
Business Response
Date: 09/02/2023
Hello *******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for contacting us about your delivery experience. We take this type of feedback seriously, which is why I've further escalated this matter.

In order to address your concerns, I've contacted our *********************** team for assistance. We're unable to specify how long it will take for our investigation to be complete. We're working towards a resolution and will continue to do so until your concerns are resolved. During our investigation, it would be helpful if you'd notify us of similar issues.

I see that a full refund of $8.88 has been issued for this product on July 5, 2023 to your payment card.

If you have concerns about this issue or with deliveries made by Amazon branded carriers, please reply to my email with the best number and time to call you.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:07/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********* am writing regarding the issue I am facing with Amazon and Seller Identity Verification. Recently, Amazon requested me to pass the Seller Identity Verification. They requested an identity document and my credit card statement. I sent my passport and the credit card statement for the credit card in my account, but my submission was declined.In one of the most recent inquiries, Amazon asked me to send them another identity document for some reason. Nevertheless, I sent my driving license. It still did not help, and my documents were declined.I do not understand why valid and authentic documents are not accepted already. I am sending the documents I actually own and that were issued to me by the authorities of my country, *******. Theres no reason to decline these documents.I kindly ask Amazon to review the attached documents once again. The documents are authentic, the credit card statement is dated within 180 days, and displays relevant information about me and my account.Please, if theres anything else I need to send, let me know. I will send you everything I have and that you need. Please reinstate my selling privileges.Best regards,***************************.
Business Response
Date: 07/17/2023
Hello,
The concerned team has reviewed the documents that seller provided but were unable to complete their identity verification.
Why is this happening?We were unable to verify the identity document that seller provided.
To learn more about our requirements, seller can go to ""Seller Identity Verification"": ****************************************************************************************************************
How do I resolve this situation?Within the next 30 days, seller will be required to upload a different government-issued photo identity document to the ""Identity Verification"" page on Seller Central: ******************************************************************** Before they upload the identity document, make sure that it meets the following conditions:--
It must contain the following information: full name, date of birth, unique ID number or document number, expiration date if applicable, signature of the bearer if applicable, and country of issuance or country of citizenship if applicable.-- It must be authentic and unaltered.-- It must contain both the front and the back sides and be complete and not cut off on any sides.-- It must be high quality, clear, and readable. The required information, photo, holograms, watermarks, and background colored patterns must be visible and in focus.-- It must be valid. We do not accept expired or revoked identity documents.-- It must be a scanned copy or photo of the original document in color. We do not accept images in black and white or screenshots.-- It must not be protected with a password.-- The information in the identity document must match the information that you entered in Seller Central when you registered your account.
How do I submit the required documents?To submit the required documents,seller should follow these steps:1. Sign in to Seller Central.2. Go to the ""Identity Verification"" page.3. Review your information and ensure that it is accurate and matches the information in the documents.4. Upload all the documents listed on the page, including the documents that we were able to verify.5. Click ""Submit."" For security reasons, we accept only documents uploaded to the ""Identity Verification"" page on Seller Central.What happens if I do not send the required documents?If we do not receive the required documents within the next 30 days, your account may be deactivated.We're here to help If you have any questions about our requirements, you can contact Selling Partner Support: ******************************************************
Customer Answer
Date: 07/31/2023
Dear Amazon,

I am sending you my national passport to respond to your latest request for another government-issued ID.

The passport file has the original passport photo, and its also translated into English, as Amazon does not accept Ukrainian. The translation is notarized. That is why it took me so long to respond to your letter.

I am sending you my third identity document, and I hope it will be enough this time. I kindly ask you to restore my Amazon selling privileges.

Best regards.

Business Response
Date: 08/21/2023
Greetings from Amazon.com

We have reviewed the documents that were provided but were unable to complete the Seller's verification process.
As a result, the case will be closed and the account will not be activated.
Why is this happening?The documents that were provided do not meet our policy requirements. We are unable to share further information about this matter.
We can see that (3) attempts have already been provided to them to share the requisite verification documents and details.

However, we again verified the documents shared by the seller in the current and the previous cases which were reviewed and post a careful consideration, we are afraid we would not be able to pass this seller account.
To learn more about our requirements, review the "Enrollment" section of the Amazon Services Business Solutions Agreement: ***************************************************************
If there are any further questions, the Seller can contact Selling Partner Support via the following link: ******************************************************
Customer Answer
Date: 09/18/2023
I collected all verification documentation (including additional) that Amazon requested me previously. Additionally, I re-checked the Seller Identity Verification Policy and would like to provide my explanations for each paragraph.

According to the Policy above, the ** should meet the following criteria:

-- Have a clear picture;
The picture of my ** has a high resolution, allowing every letter to be easily read.

-- Be a government-issued identity document distributed and recognized by the country where I am a citizen or resident;
My ** was issued by the ********* ******** of ******* Affairs, a governmental entity. I am a citizen of *******.

-- Display a name that matches the full name I use(d) to register my seller account;
The full name on the ** matches exactly with the full name in the seller account.

-- Be in color (black and white not accepted);
My ** is in color.

-- Have a date of birth that matches the date of birth provided during registration;
The date of birth on my ** matches the date provided in the seller account.

-- If submitting a passport or any other acceptable ** document, it should have my signature;
My ** contains my signature.

Therefore, my documentation satisfies all the ** requirements per the *** Policy.

According to the Policy above, the credit card statement should fit the following requirements:

-- Must contain the business address and show transactions;
My credit card statement contains the correct business address indicated in my seller account. The information in the credit card statement is identical to what is stated in my seller account. The same country, city, street, building, flat.

-- Must be dated within the last 180 days;
My credit card statement is dated within the last 180 days. To be precise, it's dated within the last 90 days.

-- Documents must show transaction activity;
My credit card statement shows transactional activities. As you may see, I actively use it in my daily life and business.

-- Bank logo, account number, business address, business name;
All the above details are in the credit card statement I provided.

Hence, the credit card statement complies with all *** Policy requirements and cannot be rejected.

Based on the above, it can be concluded that Amazon should reconsider their decision and reactivate my seller account. Many thanks for considering my request.

Sincerely,

***************************
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has told us in 5 separate occasions (via chat and also phone) that we would receive a refund for shipping costs to return a golf cart seat. We were told to pre-pay the return fee up front and we would be reimbursed. I have followed up multiple times and they now are deferring to the "third party' business and still have not refunded the $193 shipping charge we incurred. Order number is 112-3129856-2133867
Business Response
Date: 07/07/2023
Hello,
A refund for return cost of shipping amounting to $193.16 has been initiated to customer's original payment method.
Sincerely,
Amazon
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,As an Amazon seller, I have encountered unfair competition from other sellers and inaction from the Amazon Review Moderation team. I have noticed a significant increase in negative ratings (1*) on ASIN B08DVH5K4X.I observed a sudden surge in negative ratings on ASIN B08DVH5K4X from June 20 to June 30. During these 10 days, there were 12 negative ratings and only one review. In contrast, ASIN B08DVH5K4X received only 7 negative ratings in May and one review (for most of the month). I attached two screenshots of negative ratings information on ASIN B08DVH5K4X (May and June) to demonstrate a sudden surge. Please review it.It indicates that a competitor used the negative ratings as a means of unfair competition, as the mentioned metrics are not organic.I want to draw the attention of the Amazon Review Moderation team to the fact that this is not my first request for assistance. The Amazon Review Moderation team has previously assisted me in such cases, ensuring fair competition on Amazon. Therefore, the Amazon Review Moderation team should have no doubts about my claims.Since this is not the first attack by competitors, they have changed their strategy from negative reviews to negative ratings as they are harder to track. Please note that almost all "customers" who left negative ratings during the mentioned period have newly registered customer accounts. It cannot be a coincidence.Based on the above information, I request the Amazon Review Moderation team to thoroughly investigate the fake negative ratings on ASIN B08DVH5K4X and remove them. PLEASE NOTE! I already tried to resolve this issue through the internal Amazon cases. I sincerely hope for your highly qualified assistance. Many thanks for considering my request.
Business Response
Date: 07/06/2023
Hello,

Thank you for letting us know that this Customer Reviews issue *** violate our policies.

We have investigated the situation, and have taken the appropriate action. For privacy reasons, we cannot share the results of our investigation with the reporting party.

Amazon Review Moderation team
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order May 9th, it was delivered May 13th. The product didn't work as well as expected. I requested to return the product and a few days later my request was approved. I tried to return it at ****** and was told I couldn't. I then took it to *** where I was told I had to pay an additional $51.08 to return. I paid and shipped the merchandise to the seller the info. provided on Amazon. I requested a refund of my purchase in May. And I received notice that I canceled my request for a refund which Never happened. I was told that it would take 2days to process my refund and it's been 2 months and I'm still waiting. I submitted another request and was told that it would take an additional 7 days to review. I've had this problem for months and I have now inccured interest fees on my card along with $117.69+51.08 and I'm still waiting on my refund. Both the purchase and return was charged to my Amazon prime chase card so they're still making money off me and they have my money and the merchandise has been returned. *** confirmation of return delivery was received Monday June 12th at 11:41. Today is July 5th and I'm still waiting on my refund.
Business Response
Date: 07/16/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the order #***-0079692-6284257 placed with 'INSS', a seller on our website.

I've reviewed the details of the order and see that the order was successfully refunded on July 9, 2023 back to your payment method.

You should have received the credit by now to your card. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

If you don't see the refund posted to your account, please contact your card issuing bank for further assistance. Your bank can clarify how long it'll take them to post the refund.

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Amazon regarding an issue with an order I recently placed. The details of the order are as follows:Order ID: ******************* Item: Nature's Way Alive! Men's Gummy Multivitamins, High Potency Formula, Supports Whole Body Wellness,* Fruit Flavored, 150 Gummies Order Date: June 25, 2023 The problem I encountered with this order is that I received the wrong item. Instead of the Nature's Way Alive! Men's Gummy Multivitamins with 150 gummies as advertised and ordered, I received a package containing Nature's Way Alive! Men's Gummy Multivitamins with only 130 gummies. This is a clear discrepancy, and I am extremely disappointed with the service provided by Amazon in this instance.Upon contacting Amazon's customer service regarding the issue, I was informed that I need to contact the seller for a refund and return option. However, I find this response unacceptable as the product was shipped by Amazon itself. Therefore, it is Amazon's responsibility to rectify the situation and provide a resolution directly. I fail to understand why I should be burdened with the task of contacting the seller when the error lies with Amazon's fulfillment process.Furthermore, this order was placed with a Prime membership, which entitles me to receive reliable and efficient service, including hassle-free returns and refunds within a reasonable timeframe. The fact that I am being directed to the seller for a resolution is not only inconvenient but also contradictory to the benefits promised by the Prime membership.Arrange for the correct item, Nature's Way Alive! Men's Gummy Multivitamins with 150 gummies, to be sent to me promptly.Provide clear instructions for the return of the incorrect item and issue a full refund for the purchase.I trust that the Better Business Bureau will prioritize consumer satisfaction and facilitate a swift resolution to this matter.Thank you.
Business Response
Date: 07/06/2023
Hello,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry for the inconvenience you have experienced with order.

Upon investigating, I can see that refund of $19.43 was already processed to your original payment method on Wednesday, July 5, 2023, by our customer service team.

You should be receiving this refund within 3-5 business days.

Thank you for patience and understanding here.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 07/07/2023
After lots of back and forth email Amazon issued me a refund. But Ive to spent 3 hr of my time. Its really frustrating.
Initial Complaint
Date:07/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 24 2023 I notice some unauthorized charges made to my chase bank acct from **********************. I proceed to call the bank and dispute the charges with that process the bank advised me to got to my Amazon wallet and close/cancel the acct so keep any more charges to be made as well as them cancelling the charges vise credit card and began to process a new one to be sent out 5 to 7 business days. Later On the same day I reached out to Amazon to try and see what and where these charges came from, but was unable to do so because the acct was cancelled and they say they can't find any record of the charges or the acct. Week later the packages began to arrive. I contact Amazon to return the packages but they are no help because they say they can't pull the orders with no order numbers because the acct was closed. I have gone through the trouble to get the info through chase the order numbers, items, price etc... Now it is July and I have talk with at least 8to10 Amazon rep/agents with no results. The amount of the charges are $930 and I have all of the packages in tact as they arrived to me. I just want to return them for a refund of my $930 and they are refusing to refund the money and/or take the packages. Attached is a letter written to ***********
Business Response
Date: 07/12/2023
Hello,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and Im sorry to know that there are unauthorized charges on your account.

I've investigated with our internal team and found the charges for 9 orders. We have already taken actions on account and orders suppressed already on 04/22 and I see that investigation is under process.

We would request you to dispute the charges with your bank.

I appreciate you working with me, and I'm optimistic your future experiences will be trouble free. Best wishes!

Hope this helps!! We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Customer Answer
Date: 07/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have follow up with their advise, but this is the response I got from my chase bank. (I have to take this matter up with the merchants for a refund or return of products), I still resubmit the charges and is waiting for a reply. I followed up with Ms. ******* at amazon.com with the reply from Chase Bank

Sincerely,

***********************
Customer Answer
Date: 09/14/2023
The case was not except for satisfaction by me I only except the reply to what they said they were going to do, which was to reactivate my acct., which did not happen, to allow me to return the package for a refund which still have not happened. I have reach out to other Amazon associates. CEO [email protected], JBezos@ amazon.com, ***************************** with no responses. I am still where I started by in 04/23/203. Thanks in advance ***************************** blessings, safety and good health to you all as well as your family.
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm ***********************************, owner of Benotto Store IT. My Amazon account ************************* was compromised on June 17th. I've regained access, but the hacker altered user permissions.Despite contacting ********************** and setting up two-factor authentication, the hacker has made unauthorized changes. They altered deposit methods, withdrew $914, cancelled orders, and tried to drain the balance. This breach deactivated our account, causing significant harm to our business and client relationships.Pre-hack information: Email: *********************** User permissions: ************************ Deposit/Charge methods: *************, **************** 03/26 Legal entity: ***********************************, ****************************************************************************************************************************, ************* Communication: ************ / *********************** The hacker's continued access to my account threatens the safety of my data and prevents account reactivation. I believe that my account was related to another victim of this hacker. That person could use the same device for logging into my account and account, which was related to mine. Please remove hacker's emails ************************** *********************** from Global User Permissions and Notifications.
Business Response
Date: 07/06/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on July 6, 2023. Thanks, Amazon.com Seller Performance
Customer Answer
Date: 07/11/2023

Complaint: 20274742

I am rejecting this response because: Amazon's response does not have any common with my issue. I attached a screenshot of their response. I am writing to say that my account was stolen. ********************** is sending an email asking me to reactivate my account. MY ACCOUNT HAS BEEN STOLEN. I can't reactivate it because I don't have access to it. Hackers not only illegally own my account but also withdraw funds to their payment accounts and have access to my personal information. Amazon allows hackers to use my account, steal my funds from the account to their payment accounts, and own my personal data.
My problem is that hackers have stolen the account, changed the information, and withdrawn MY funds to THEIR payment accounts.
Amazon's answer - You have been found to be related to an account beginning with Benotto StoreIT. To reactivate your account, you first need to successfully appeal all policy violations on any and all other selling accounts that are enforced by submitting appeals for each enforcement.

I can't reactivate my account because it was STOLEN from me. While Amazon ignores my requests, fraudsters steal funds from my account and transfer them to their own account. ********************** is complicit in the fraud by purposefully ignoring my problem.

I have provided Amazon with 2 emails used by hackers in Global User Permissions and Notifications. Emails of fraudsters - ************************* *********************** Knowing the mail thieves, Amazon does nothing, completely ignores means complicit in the crime.
I will be forced to file a lawsuit against Amazon because they are complicit in the crime of stealing my funds and having access to my personal information, which began to spread on the Internet. THIS IS A GROSS VIOLATION OF US LAW. This is a violation not only of US legislation but also of European one.

Pre-hack information:
Email: ***********************
User permissions: ************************
Deposit/Charge methods: *************, **************** 03/26
Legal entity: ***********************************, ****************************************************************************************************************************, *************
Communication: ************ / ***********************

Please pay attention to my problem because every day counts. I am losing my business!

I kindly ask you to remove the hacker's emails (************************* *********************** from Global User Permissions and Notifications.

Sincerely,

***********************************
Business Response
Date: 08/11/2023
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11th August 2023.
Thanks,
Amazon.com
Seller Performance
Customer Answer
Date: 08/21/2023

Complaint: 20274742

I am rejecting this response because:
I am writing to you regarding a serious security concern related to my Amazon account, which was hacked on June 17th. I am deeply troubled by the unauthorized activities that have taken place within my account and require urgent assistance to restore its security.
Background:Upon receiving a notification from Amazon regarding the potential linking of my account to another, I realized that my account had been compromised. I've made attempts to restore and secure my account, but the hacker's continuous interference has made it impossible. At times, my account information has been altered, with important details like addresses replaced with random numbers.
Unauthorised Activities:Despite having restored my access and even implementing two-factor authentication, the hacker managed to alter user permissions, change deposit methods, withdraw a sum of $914, cancel multiple orders, and make numerous other unauthorized changes. This breach has not only led to the deactivation of my account but also caused significant disruptions in my business operations and affected valuable customer relationships.
Key Account Details Before the Hack:
Email: ***********************
User Rights: ************************
Legal Entity: ***********************************
Address: ****************************************************************************************************************************
Contact: [Redacted for Privacy]
It is of utmost concern to me that the hacker still has access to my account, jeopardizing the safety of my personal and business-related data. Moreover, I suspect that my account *** have been linked to another victim of this hacker, potentially using the same device for access.
Immediate Request:I urge you to remove the hacker-associated email addresses, namely ************************ and *********************** from all global user permissions and notifications related to my account. Additionally, any other preventive measures to secure my account would be greatly appreciated.
I trust in Amazon's capability to resolve this matter promptly and efficiently. I look forward to your swift action and guidance in reactivating and securing my account.

Sincerely,

***********************************
Business Response
Date: 08/23/2023
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 8-23-23.

Thanks,
Amazon.com Seller Performance

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