Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,121 total complaints in the last 3 years.
21,756 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ***-5834479-3765863 Ordered on April 13, 2023 On April 13th I place an order for tattoo, removal, cream, natural, feeding system $49.99 directions for the product say apply twice a day for six months I play edge four times a day vigorously, and after two months, there was no change at all. At this point the return window had closed. I should have looked at the reviews but after posting a review and posting photos, all the reviews say this product does not work I contacted Amazon and explain the situation and they would do nothing about it review after review they continue to sell this defective product. This listing should have been polled and they shouldnt have continue to sell a defective product.
Business Response
Date: 07/06/2023
Hello ******,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the item purchased in the order #***-5834479-3765863.

I've reviewed the details of the order and see that the return window on the item was expired on May 14, 2023.

At this time, We accept the return of merchandise as long as it's returned in new condition within the return window. As the return window on the order has lapsed, we won't be able to accept the return for the item.

As an alternative, we recommend that you contact the manufacturer for any assistance with warranty, replacement, or refund information. You can find the manufacturer's contact information here: ********************************************

Most manufacturers list contact information on the product packaging. If there isn't any information available, you may try doing a web search to find their phone number or website.

Thank you for your understanding and co-operation. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an Amazon Account for over 10 years, under the email - ******************* and under the phone number ************** with the address I listed above which is my current home address. This Amazon account which also Included a Wishlist and a Wedding Registry. On April 28, 2023 Amazon closed my account for what they have stated is a Gift Card violation, but they refuse to give me any real details about the violation or what happened that would warranted them closing my account. I have called them over a dozen times trying to resolve this matter and get my Amazon account back. They just ignore me and will not speak to me, they send general emails saying my account is on hold and will be closed. My account has a huge transaction history, a Wedding Registry where Items were partially funded and a balance remains that Amazon is keeping and not refunding to the people who gave us these payment gifts. This account is tied to an ********************** membership that I paid for and they will not reimburse me for, it is also tied to audiobooks I paid for that I no longer have access to as well as ****** home devices. In June Amazon told me I will have to create a new account. Which I did under the email address - ********************** it has the same phone number and same address because I can easily get a new email but I can't get a new phone number and I can't move and get a new address. My new account was open for one week, I connected it to my venmo account, i had not created a wishlist yet and I didn't make a new registry yet. I bought one $6 item with my Venmo account and they shut me down again, they asked for drivers license photos to confirm my identity which I sent them, and ***** confirmation which I sent them. All of the information matches and they have still decided to close my account with no explanation and clearly no violation has happened. I want my accounts back Please assist in this matter **********************************
Business Response
Date: 07/21/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.
Sincerely,
Amazon.com
Customer Answer
Date: 07/25/2023

Complaint: 20275847

I am rejecting this response because: This response is unacceptable, in no way dues it give any details as to what policy was actually violated.
Further, I have an Amazon Prime Membership that I paid for a 1 year membership that I have had no access to since April, that Amazon refuses to refund me for and will not allow me to transfer this membership to a new account.
Next, I have purchased downloadable material such a movies, music and books through my amazon account that I no longer have access to, these items were bought and paid for which I now own but have no access to them.
I also have have ****** home devices, 4 devices to be exact that I can not longer control or have access to due to the loss of this amazon account.
An lastly, I had gift contributions given to me on my Wedding Registry for Wedding Items that Amazon is keeping and not giving back to me or refunding the people who contributed to these gifts.
I want my amazon account access returned to me, including access to my prime account, all my downloaded purchases and my registry contributions.

Sincerely,

**********************************
Business Response
Date: 08/17/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 08/22/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
***
Amazon.com
Business Response
Date: 08/24/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 08/27/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After
a thorough review of their account and all of the information that they
have provided, we cannot reverse the decision as per our policy.

For
more information on this policy, the customer can search for Your
Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 09/09/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
***
Amazon.com
Business Response
Date: 09/19/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 09/21/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 09/24/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Business Response
Date: 10/07/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 6/5.
Funds in your accounts will not be disbursed.
Sincerely,
*********
Amazon.com
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pickup Date: 03/24/2023 Delivery Date: 04/06/2023 It was 13 units of "ASUS TUF Gaming VG279Q1A 27 Gaming Monitor" ASIN: B08LCPKS6G We are owed $2500 based on what these would sell for now. The *** shipment was closed after 90 days, with no confirmation of receipt of any of the units, even though the carrier has proof of delivery. The company has made no effort to rectify the situation. We are a BBB Accredited Business, and would like BBB to step in and have amazon refund us for the units that were clearly delivered.Tracking(PRO-NUMBER): ************* Merchant token: A24XNRWRPLOKHJ Seller email: ********************
Business Response
Date: 07/07/2023
Hello from Amazon,

As informed in the Case ID:***********, your shipment FBA172P2YH68 is not yet eligible for reconciliation.
Refer to the message in the Contents section of your shipment summary for when your shipment will be eligible.
*******************************************************************************************
Waiting until the shipment is eligible helps ensure that the products in your shipment have had sufficient time to reach the appropriate fulfillment centers, including your products that need to be reshipped to other locations in order to be closer to customers.
For more information, go to Reconcile your shipment: **********************************************************************
Customer Answer
Date: 07/17/2023
Complaint #********

Seller Name: **********
Seller Email: ********************
Case ID:***********************************
Shipment ID: ************

As you can see attached, there is proof of pickup and delivery for these units. Amazon is claiming that the pickup was never made. They close the shipment for not having activity for 90 Days, it was delivered, and they have not done anything about this issue. We are a small business and can't afford a loss like this. Please assist us with this issue. Thank you.

Business Response
Date: 07/27/2023
Shipment id: ************ is currently being investigated in a case with our Selling Partner Support team. Case id: ***********.

The Selling Partner will be updated as soon as the investigation has been complete
Business Response
Date: 07/29/2023
Hello from Amazon.com,
We have reached out to the Selling Partner regarding their concern.
Please advise them to refer to Case ID *********** for more information.
Regards,
Amazon.com Selling Partner Support
Initial Complaint
Date:07/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 1, 2021 Order# ***-5813809-0542623 Fresh Step Clumping Cat Litter, Advanced, Clean Paws Multi-Cat, Extra Large, 37 Pounds total (2 Pack of ****lb Boxes) . As in all of my orders my Delivery instructions are Please Deliver to my Front Door Because I am 80 Years Old and a Handicap Veteran. So on July 3, 2023 I received an email from Amazon that my package had been delivered. Delivery by Amazon Tracking ID: *************** Monday, July 3 3:48 PM Delivered in the mailroom ****, **.So at 3:52 I immediately called amazon and told **************** that my Package was not at my front door and not at the front office or at the mail room as I called the Office to have them check to see if the Amazon Driver left the package at the Office or the Mail Room. **************** said there was nothing they could do but call back tomorrow on July 4, 2023 and they could help me then. So I called back at 3PM on July 4 and **************** said I had to do a trace on the item and transfer me to another department and said I had to call back at 5PM. I told the person I was going to my son's house for Dinner and they said they could do nothing for me and hung up on me.So I called up for a 3rd time and talked and talked to **************** and he said he would expedite this transaction and transfer to the Department who would help me.The Department said I had to give me my email address again to make sure I was the person who **************** was talking about in other words JERKING ME AROUND and finally said there was nothing he could do until after 5PM Pacific Standard Time. Well He Won because this is when I was suppose to be over to my son's house for Dinner. Mine You. Win I was Talking to this person who was Jerking me around it was 4:45PM Pacific Standard Time.
Business Response
Date: 07/09/2023
Hello ****,

I am ****** from Amazon.com. I am writing this email as a follow up in response to a complaint filed on your behalf by the Better Business Bureau BBB. - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience with the delivery service provided on the order #***-5813809-0542623 and for the assistance provided by our support team on this.

To help you with this, I've worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

Ive pasted their response below for your convenience:

"We've added a permanent note to your address to instruct drivers to leave the package at the front door and to ring the bell. Please let us know if this note needs to change in the future.

With regards to the order #***-5813809-0542623, we have refunded the order on July 6, 2023 back to your payment method. Usually, you should be able to see the credit within 3-5 business days from the date of refund.

You can view the status of your refund in Your Account here:

***********************************************************************************

I hope this helps. Have a great rest of the day!

Regards,

****** K
Amazon.com
Initial Complaint
Date:07/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an account with **********************. Somehow I ok'd a Prime Membership in April. I paid for **** Even though I didn't activate this knowingly, I paid it. Then, I went to my Amazon account and cancelled the next charge of $15.05 for **** 1, 2023. This cancellation stated "Your Prime benefits will end on **** 1, 2023." I have paper work to prove that. All my amazon purchases go on my US ********* card. I just went to check my balance (on my **** card) today and see that I have been charged $15.05 for **** 1, 2023 and $15.05 for July 1, 2023. I have not used the Prime Membership since my order through Amazon on **** 27, 2023. When I placed my order for the delivery on 6-27-23' I was very careful not to click on any thing that stated I was renewing my Prime Membership. But, I also was not charged for shipping. I did not agree to any Prime Membership past **** 1, 2023 (to my knowledge, intentionally). I went on Amazon web site ,through my account, to try to get a refund of $15.05 for 6-1-23 and a refund of $15.05 for 7-1-23 and was unable to accomplish a refund. I did cancel the Prime Membership on 7-5-23. My statement says my Prime Membership ended on 7-5-23. But I also have paperwork that says my Prime Membership ended on 6-1-23 and yet they charged me two more times, which to my knowledge I never approved. When I ordered the 2 items in May did I automatically renew my Prime Membership? I didn't think I did. I was so careful in everything I read and clicked on. And as far as using the video/shows available through Prime Membership, I didn't watch anything past 5-31-23' on the Amazon site. I didn't use any other extra benefits available through Prime Membership. All I want is a refund for the 2 charges I did not approve ($15.05 X 2 = $30.10) for **** and July membership. I don't plan on ordering anything through Amazon for a long time because I don't want to some how reactivate the Prime membership charge. I would like a refund on my credit card.
Business Response
Date: 07/06/2023
Hello *****,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I understand your concern regarding the prime charges.

Upon reviewing your account, I do see that you have subscribed for prime trial on April 1st 2023 and this subscription was cancelled on July 5th 2023 and you have received refund for the most recent charge that was on July 1st 2023.

Hence there were 2 charges left in your account for the month of May and June. I also see that benefits were used in both months. You have placed 1 order in May and 3 orders in June using prime benefits.

However, as a one time exception I have issued refund a total refund of $30.10. You will receive it back to your card within 3-5 business days.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sai babu
Amazon.com
***********************************
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an Amazon.com account under **************** for many years. I had accumulated over $12,000 in Amazon cash on there, from gifts from family as well as from earnings from various gigs I've performed (like cash back phone apps). I have been using the account for years and then suddenly on June 15th, 2023 I received an email saying that my account had been closed for violating Gift Card terms and conditions. They stated that you are not allowed to use Amazon Cash to purchase gift cards for other companies, which is mentioned nowhere on the product pages for gift cards. I would never have done that had I known it was not allowed. I never received any kind of warning email that it was a violation, just the sudden closure email.I completely don't care about my account being closed, I understand that I was in violation even though the terms and conditions were not visible on any page I would have seen on their site during the purchasing process. But, the issue is that I have repeatedly contacted Amazon about returning my Amazon cash, which they just are ignoring. I have contacted them 4 times and each time they say they will respond with a resolution, and twice they have responded only to the account closure portion and ignored the Amazon cash return question, and the last two times they just didn't reply at all (even though I received an auto email saying they'd definitely reply within 1-2 days).I just want this money returnedeither in cash or in Amazon cash. Thanks so much for your time, I really appreciate any help I can get.
Business Response
Date: 08/01/2023
Hello BBB,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 8/1/23 .

Sincerely,
******
Amazon.com
Customer Answer
Date: 08/01/2023

Complaint: 20275729

I am rejecting this response because: I am not asking for my account to be re-activated. I am simply asking you to refund me for the over $12,000 I had in Amazon cash in my account. Thank you.

Sincerely,

*******************************
Business Response
Date: 08/08/2023
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Business Response
Date: 08/22/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 8/23/2023.

Sincerely,
Amazon.com
Business Response
Date: 08/25/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB Committee,I am writing to file a complaint against Amazon regarding the restoration of my seller account. I have provided all the necessary documents to verify the legitimacy of my business activities and comply with Amazon's requirements. However, despite this, Amazon refuses to restore my account and demands information that is confidential and not available for disclosure.I would like to emphasize that my supplier (Btswholesaler) cannot provide the contact information of their own supplier due to contractual obligations. This restriction is in place to safeguard confidentiality as agreed upon by both parties. Therefore, I am unable to provide you with that information.Additionally, I would like to highlight that I am enclosing copies of all the invoices related to my transactions for BBB's review. These invoices provide comprehensive details of each transaction and serve as further evidence of the legitimacy of my business operations. I believe that a thorough examination of these documents will demonstrate my compliance with BBB's standards and reinforce the urgency of resolving this matter.Once again, I kindly request BBB's intervention to address this issue promptly and ensure a fair resolution regarding the restoration of my seller account.I fully understand that BBB is an organization dedicated to consumer rights protection and complaint resolution. Therefore, I seek your assistance in this matter. Please intervene with Amazon to request the restoration of my account, taking into consideration that I have provided all the necessary documentation available and in compliance with Amazon's requirements.Yours sincerely,***********************
Business Response
Date: 07/07/2023
Hello,
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email.
Thanks,
Amazon
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two items on June 30, 2023 (order #***-7427682-2677814 for $63.70) that were supposed to be delivered same day. I used a gift card for the purchase. The items did not get delivered that day and I was notified that their carrier (not *** or ****** but one of their local carriers) lost my package so I would need to cancel the order to get a refund. I cancelled the order, but have still not received my refund so I asked Amazon to call me today. I was informed on the call it may take 1-2 weeks for me to receive my refund because they have to wait to get the package back before they can issue a refund. How are they going to get the package back if the carrier lost it? They have no explanation and say the only process is to wait 1-2 weeks to get the refund. Trust me, I argued with the guy who barely spoke English and even asked to speak to a supervisor/manager, but was informed they have the same information and will tell me the same thing so he wouldn't transfer me. It is crazy to me that such a large corporation can hold my money when the mess up was on their end (I never got the package because they told me their carrier lost it). I really need one of the items, but honestly I'm afraid to order it again because it may get lost again and I will be out even more money so I may just purchase it somewhere else.
Business Response
Date: 07/06/2023
Hello Ms *********** style="color: rgb(0, 0, 0); font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12.16px;">
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the delay with the order #***-7427682--2677814.

I can confirm a refund of $63.70 has been refunded to your Gift card balance on July 5, 2023. You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tried to return an item that is defective and Amazon scheduled a pick up with *** for the item. However, *** attempted to pick them item up on June 19th, during a national holiday when my business was closed. *** has not attempted to pick the item up again, so I tried to drop the item off at a *** location. However, Amazon is saying that my return is outside of the return window and they are not willing to make any exceptions although *** never attempted another pick up for the item. I have tried to speak with several Amazon customer service representatives, and not only does every representative I speak to give me different information, LITERALLY EVERY SINGLE PERSON I spoke to refused to help me figure out the best solution and disconnected the call without any reason leaving me out of luck with no resolution to my concern. I was not aggressive with any person that I spoke to, only desperately pleading for help, only to be hung up on. This is completely unfair, especially being that I am a paying Amazon prime customer. I pay a premium fee every month for Amazon services, only to be treated like c*** when trying to resolve an issue. I want my money back for the item and I am going to be looking into hiring legal representation to assist with moving forward with legal action against Amazon. I have canceled my prime membership as a result, and will no longer use Amazons services. This company is notorious for taking advantage of their loyal customers and making it difficult to obtain proper customer service. This business needs to be seriously fined and reconstructed or just simply close it down. There is already a huge class action lawsuit against Amazon for not upholding my to their Prime benefit of one to two day delivery. I am highly upset at how Amazon has handled this situation and I have given them several chances to do the right thing.
Business Response
Date: 07/06/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern about the return pickup you have shared and have looked into the options on this issue. While we regret any aggravation and misunderstanding, we will not be able to issue a refund without the return being received and verified physically in processing.

The order ending **** was placed Thursday, May 11, 2023 and the return window expired on June 16, 2023. I see the return label was requested on Friday, June 16, 2023, and a pickup was requested. In this case, we request you to work with the carrier to ensure the item is picked up. We request you to use the label that was issued within the return window as once the window passes, we have limited options. Further, you may see return shipping and restocking fees apply on refunds.

I see your disappointment in this matter, and have passed on your feedback regarding the returns process and Prime to the correct internal teams. I am not able to offer any new information at this time.

We hope to see you again soon.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 08/04/2023
Amazon.com closed my account without my permission so even if I wanted to return the item using the original label, there is now no way for me to do so. In addition to Amazon.con closing my account without my permission, I also had additional orders that had lot been completed prior to the account closing, and now I dont have those items nor did I ever receive a refund for these items. When I contacted Amazon, I was told that they had no record of the orders due to my account being closed.
Business Response
Date: 08/23/2023
Hello ****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern about the return pickup you have shared and have looked into the options on this issue. While we regret any aggravation and misunderstanding, we will not be able to issue a refund without the return being received and verified physically in processing.

The order ending **** was placed Thursday, May 11, 2023 and the return window expired on June 16, 2023. I see the return label was requested on Friday, June 16, 2023, and a pickup was requested. In this case, we request you to work with the carrier to ensure the item is picked up. We request you to use the label that was issued within the return window as once the window passes, we have limited options. Further, you may see return shipping and restocking fees apply on refunds.

I see your disappointment in this matter, and have passed on your feedback regarding the returns process and Prime to the correct internal teams. I am not able to offer any new information at this time.

We hope to see you again soon.

Regards,
*****
Amazon.com Customer Service
Customer Answer
Date: 08/30/2023

Complaint: 20275512

I am rejecting this response because:
Amazon Closed my account without my permission. In addition to the account being closed without my permission, this was done while I still had active orders. When I contacted Amazon customer service, I was told they had no record of my account or my open orders whenever I provided my information and order numbers. The orders were delivered to an Amazon locker inside of my apartment building which I no longer had access to being that my account was deleted. ********************** told me that there was nothing that they could do, and that the orders in the Amazon locker would be returned to Amazon after several days and I would be refunded. However, I was never refunded for those orders. In fact, I looked at my bank statement and Amazon charged me three additional times after my account was closed

Sincerely,

***********************
Business Response
Date: 09/09/2023
Hello ***********************,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:07/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Amazon customer support several times to get 3 invoices. Their representative from *************** was aggravating and dont know what they are doing. They told me to look on my bank statement for my purchases. I explained that bank statement only give deductions it does not give the purchase items. I further stated that in a America customers are entitled to invoice to show their purchase. I had to explain myself several times to their representatives in *************** to no avail. Another time I called and spoke with a man with an Indian accent, asking me for my bank account information to look up my account. I told him no , why do you need my bank details when you can look it up by the item number. Amazon should sent out invoice with each purchase to avoid these problems.I filed a FTC Complaint when man with the Indian accent wanted by bank information which I refuse. Amazon is probably one of the reason their is fraud and identity theft in America. . These foreigners should not be asking personal information.
Business Response
Date: 07/06/2023
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the issue you have shared with us when trying to access your invoices, I have reviewed your recent reaching out to us in detail. We regret any misunderstanding or aggravation on this issue and I have referred your concern regarding security to our internal teams.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Because invoices contain sensitive payment information, we are unable to send them via e-mail or fax.

In this case, let me reiterate that you have all this information which you can access without reaching us. You can view orders by visiting Your Account (******************************************). You may need to sign in with the account on which the orders were placed.

From Your Account, click the "Your Orders" button to access your order history. Then select the order that you need information on. You can then view and print your invoices through Your Account using the "Print/View Invoice" option on the order details page.

Amazon will never contact asking to disclose or verify their Amazon.com password, credit card, banking account number, or offer a refund the customer does not expect. I have passed on our feedback with a request to review in detail the past contacts you had with us. However, we will not be able to share our findings of outcome of such investigation. The team however, may need to reach out to you in case they require more information.

We further encourage you to use the following page to report any suspicious activity and appreciate your being cautious during any telephone interactions.
*****************************************************************************

I hope this works for you.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/12/2023

Complaint: 20275471

I am rejecting Raman response because:
I don't know if he/ she is located as I have spoken ttoother customer reps that follows the law in their country.
I dont think he understands it is customers rights to receive invoices for purchases and companies in the *** : banks, stores, utililties company sends invoices via -emails . ***** does not know what he is speaking about what privacy Is in store receipts that Amazon would not give customers. Unless Amazon as another agenda ( how much money is made for tax purposes.
Another concern he Avoided- why was their representative from ***** asking for my bank account information to look up my account. This is fraud .
I used phone to type and was able to upload my response to Raman. Ask him to send you my email
Customers have the right to their invoices for purchases.
Raman is ridiculous and his reply is nonsense
Sincerely,

*************************

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