Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,406 total complaints in the last 3 years.
21,573 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I would like to file a complaint on Amazon for sending out molded and expired food. I also think the health department should be informed but Im not quite sure how to go about all of this. I have contacted Amazon 11 times over this matter, giving them time to make it right, and they refused to. But I do think sending out, expired food and refusing to make it right is absolutely absurd.
Business Response
Date: 07/07/2023
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern about the delivery on your food order that you have shared with us and have reviewed the matter in detail. We are not able to issue a refund or replace without a verification of the issue.

I have reviewed the recent interactions we have had with you related to this issue. The information you received was correct, we would need images of the product with product and external package labels clearly visible.

This would be required to investigate the matter and once we have this information, we would be happy to research and take this further.

We take matters of safety and health extremely seriously, and we have reported the matter to out back-end teams. In the meanwhile, we would need your information to take this further.

I look forward to hearing from you soon.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/12/2023

Complaint: 20283623

I am rejecting this response because: I have sent numerous emails just like this!! Over and over and over!!! They reply with the same exact response. And they know what they are doing, fraud!!! Im trying to reach the health department also
Sincerely,

*************************
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a promotional offer IN THE AMAZON APP to download Amazon photos for a $15 prime day credit. I have not received the credit, so I reached out to the customer service team, who told me that I was not eligible because I "downloaded it from a third party," which I absolutely did not. So I call this time, and spend 45 minutes on the phone sending links and screenshots of the promotion and my proof of downloading and uploading photos to the app. They tell me that ****** Play is a third-party, when Amazon SPECIFICALLY redirects you from the Amazon app to ****** Play to download the Amazon photos app. In addition to this, I don't go around screenshotting every single promotion I see because I should be able to trust that it will work, and that a business will stick to their word. And now that I have downloaded Amazon photos app, the offer says I am ineligible for that reason, when it said I was eligible before. No one could give me a straight answer as to why I didn't receive the credit, they just tried to pin it to whatever reason they could think. AND I never received the promotional credit. This is a complete scam just to get you to download more Amazon products and services.
Business Response
Date: 07/07/2023
Hello Bree,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern over the Prime Photos credit offer; I have reviewed your account in detail. I see the $15 credit was already added and an email was sent on Thursday, July 6, 2023 at 1:40 PM (PDT). We will not be adding any more credits in this matter.

Please refer to terms and conditions at the bottom of the email for full list of limitations and restrictions.
"Offer is only eligible on purchases during Prime Day between July 11, 2023 at 12:00 a.m. (PT) and July 12, 2023 at 11:59 p.m. (PT). Promotional credit will expire at 11:59 p.m. (PT) July 12, 2023. "

I hope this helps resolve the matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/10/2023
My issue has been resolved, or so it seems, for the time being.
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a phone on Amazon.com and paid for same day shipping I received the phone and used it for 2 days didnt like it at all and I decided to do what any normal person would do and requested a refund so they told me to ship out the phone and that *** will pick up the phone so I did so I never received the refund I contacted ********************** numerous amounts of time and they told me to wait 90 days for complicated orders upon waiting 90 days they told that the cut off time to request a refund and that I will not be receiving one and to contact my bank for a refund so I did that I contacted my bank and submitted all my proof and they said that they cannot give me a refund because ********************** told them that I never contacted them or even requested a refund when I have all the proof necessary to show that I did all the right steps they stole 1000$ from me and the phone they said I didnt ship out the phone correctly to get a refund so if thats the case why didnt they ship out the phone back to me Im ready to sue ********************** for making me stress and deal with this issue for 5 months now
Business Response
Date: 07/09/2023
Hello,

I am ******* and I am a member of the Amazon ***********************. I'm writing in response to a complaint filed on behalf of the customer by the *******************************************.

No return was received within the return window and proof of delivery was provided to the payment issuer. We have denied the customers request for a refund and the bank has closed the chargeback in Amazons favor.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

For more information on this policy, the customer can search for ********************** Return Policies on the Amazon shopping website.

Sincerely,

---

*******

Amazon.com | ***********************
Customer Answer
Date: 07/09/2023

Complaint: 20283555

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My amazon account, ****************** was randomly locked for "unusual activity" On June 28th, I immediately became aware that there is something wrong with my amazon account at approximately 6:00 PM EST. I became aware because my smart device (my echo dot) connected to my amazon account, randomly started saying that it is now being unlinked from my account. I was not given a email or any other notification. As soon as I heard this, I went on my amazon.com to see if there is something wrong. I notice I'm signed out and I sign back in and it tells me they noticed unusual activity and need to verify ownership. A few hours later, my account was re-instated. Now fast forward to July 4th, 2023, my account is now locked again - no email or text again but I found out because I can't view my recent orders and I'm logged out again. I try to log back in and it says additional information needed but nowhere to submit documents and no email/text to reply to, so I have gone ahead and attached everything here that has been previously needed in the past. I filed the complaint because there is no other alternative to submitting my documentation. After making several calls/emails, my account was re-instated the next day (July 5th). Less than 24 hours after my account was re-instated on July 5th ... today, July 6th, it is back on hold again for the same reason. That's 3 account holds in less than 8 days, please have someone clear ALL flags on my account as this is a recurring problem. Someone working for amazon responding to the BBB complaints responded on July 6th, confirming that my account is in active status but a few hours after they responded, it is back on hold. I have already attached all documentation in the previous BBB contact, refer to that one if documentation is needed or contact me and I can provide it again via secure message or any other secure means
Business Response
Date: 07/18/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the temporary hold that was placed on account for verification. We regret any inconvenience.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

We regularly monitor activity on accounts to ensure against any unauthorized access. I share the link to the relevant help pages for reference and hope this helps.
**********************************************************************************************************************************************

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/18/2023

Complaint: 20283368

I am rejecting this response because:
The account hold problem continues to persist. The business did not make an adequate amount of effort to resolve my complaint. They unlocked my account only to be back on hold on that same day despite there being no new action taken on the account. Multiple reinstatements only for the account to go back on hold within minutes before I even get a chance to try to log into the account.

Sincerely,

***** ****
Business Response
Date: 07/28/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

While I see the concern shared with the locked account, it was already reinstated and access restored.

We had emailed you on this on Wednesday, July 12, 2023 on an email titled "Your Amazon.com account has been reinstated".

I have further verified that there were no subsequent holds on your account.

I hope this helps resolve your concern.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 08/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every single month Amazon is putting me thru non stop time consuming and mental angusih constantly closing own my prime membership account claiming my payment method is declined they present me with non stop false solutions and endlessly ****** me back and froth to them while always never fixing the problem i am a amazon whistle blower and the type of crime im reporting their connected too ( as well as other victims who are experincing the same crime) are also reporting endless account manipulation thru them to create endless problems with being able to purchase items recieve items This is CONSTANTLY done each month creating non stop aggravation and emotional distress monetary theft has also occurred thru my account thru them
Business Response
Date: 07/08/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to your account ********************** payment.

Based on account details, I see that the prime on your account is suspended due to the payment issue.

You also received the email with complete details on Wednesday, July 5, 2023 at 11:40 AM (PDT) to your registered email address.

I request you to update your payment method and sign up for prime using the link: *****************************************************

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/08/2023

Complaint: 20283250

I am rejecting this response because:
Before this complaint was filed i attemp*** 6 times to apply the **************** card too my account thru my computer and phone," phone first two attempts computer 4 attempts" i then contacted amazon thru amazon support and had a online chat with a amazon employee i was very specific about each statement they took over 7 minutes and then twice said your account was active even though i got a email from them saying amazon priime was suspended and my amazon prime app says its suspended after being told twice thru chat that its active and hte account is fine( i have snap screenshots of this) i requested them to send a confirmation email ht,** kept ignoring that requst and kept identically repeating already stated dialog so i left the chat query
amazon will send top me and you the appearance of all ****** has to do is follow these steps and the problem will be resolved that is a total lie- im almost 60 years old i know how to interface with a app and i know that when i follow the guided steps on both phone and computer the problems still remain identically that it is their app or them doin something so that the membershiop fee cannot be paid is that because im a amazon whistle blower Gaslighting and misdirection is sonething corporations and many others will employee ohh we guided ******************* too do this we cannot see she did, so their fore the account is still suspeneded even though it was repeatedly done and their immediate app replys to these actions **** responsive -" i e we are processing your update" yet they dont the **************** card is fine this type of card has paid for over 4 years of service so its not the card its not ****************s its not a bank they claim that issues it ITS amazon gaslighting techniques misdirection tradecraft ? which is skill full so that intentionally created problems are not transparently distiniguishable i am a amazon whistle blower i am a ********************* whistle blower their is very credible evidences on the internet that directky implicates amazons intimate connection to intellegence agencies and others whos their reported crimes i can prove im endureing id be very glad to forward it to you the old saying "its not what you know but its what you can prove" who whould take advantage of that, so consider its predicted they wont allow this issue to be resolved and if it is theyll do it again in a month or 2 this is the reality and in closeing please know i have evidence of other victims of the **** of crimes amazon is reported to be intimatley connected too are ABSOLUTELY complaining about their online accounts and services being INTENTIOBALLY SABOTOGED i have their testimonies harvested, ps how did amazon identify me thru you, was it my address
Sincerely,

*****************************
Business Response
Date: 07/15/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As mentioned earlier, the account is active and it is not related to prime transaction.

The prime is suspended due to the payment issue by the card or bank. Once you contacted the bank or update the payment method. Try to sign up for prime and it will go through.

If you still face the same issue try to change the payment method and you can get the prime susbcription.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:07/06/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1st Order date Jan 13, 2023 Order #***-3367811-1015416 Order total $75.98 Before Tax Price: $75.98 Sale Tax: ****% or $6.27 After Tax Price: $82.25 Order dateMar 22, 2023 2nd Order #***-4623319-0221058 Order total $0.00 (1 item) Amazon ***************** it is impossible to actually speak to anyone at Amazon. When trying to return or replace an item. Amazons return or replacement is done by an automated system unless its to difficult for this system and then the consumer is transferred over to a screen where an actual person is to help. When trying to replace a Rebounder Trampoline on June 21, 2023 before its Return window closed on June 22, 2023 Amazon is well aware of the consumers activity while trying to return items. The consumer is still trying to get a replacement or a refund from Amazon. Instead of the Amazon **************** person actually helping the consumers Amazon **************** gives the consumers the runaround directing the consumers to the manufacture and the manufacture redirects the consumers back to Amazon. Amazon **************** basically washed their hands of this issue and leaving the consumer with NO options. Amazon knows the consumer tried returning or replacing this item before its window closed. A satisfaction guarantee is provided by Amazon. The Rebounder Trampoline bungee cords snap unexpectedly this is the second one that has had these issues. Very dangerous for consumers.
Business Response
Date: 07/10/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused due to your the order, as we can see the replacement item was delivered on Friday, March 24, 2023.

As per the confirmation, I've processed the refund of $82.25 to your gift card balance and you don't need to return the damaged item.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

**********************************************
Initial Complaint
Date:07/06/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com has been charging me for years for subscriptions that I have never signed up for. they have been charging me for a subscription for:Paramount + since 6/2/2022 @ **** a month Amazon Music @ $4.99 a month Amazon Kids Since 10/2/2021 @$5.43 a month **** since 3/14/2021 @ $8.99 a month I never signed up for the above accounts. Furthermore, I dont even know how to sign up for those accounts or even how to access them. When asked for a full refund, they only gave me partial refund, even though its clear i never signed up for any of these subscriptions. they couldnt even why i was signed up.
Business Response
Date: 07/09/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the problem with your subscriptions. Most subscriptions start with a free trial, so you may only see the option to "Start a Free Trial." The regular subscription period starts automatically as soon as the trial is over. You must be signed in to your account or using a registered device to start a subscription.

I've confirmed our team has cancelled the Free Time **************** Paramount+ and Amazon Music subscriptions to make sure you won't be charged on the scheduled renewal date.

As an exception we've issued 1-year of refunds to your card for the subcriptions on July 6.

For Free Time Unlimited we've issued 10 refunds (all charges) for $5.43 each to your **************** card.
For **** we've issued 11 refunds for $8.99 each to your **************** Card and 1 refund to a Master Card on your account that was used for one of the monthly charges.
For Amazon Music we've issued 12 refunds for $4.99 each to your **************** card.
For Paramount+ we've issued 12 refunds of $9.99 each to your **************** card.

We are unable to take any actions on orders more than 1-year old. We are unable to refund any additional charges for the subscriptions.

Please see the Prime Video Terms of Use for full information on cancellations and refunds: ****************************************************

You can view, manage, and/or cancel your active Channel subscriptions from the Manage Your Prime Video Channels page in Your Account:

************************************************************

If you have logged into the Prime Video app on a connected device, such as a smart TV, you can also manage your Prime Video Channels subscriptions by navigating to the Settings (gear icon) in the app, then selecting Subscriptions.

To prevent accidental purchases in the future, you can turn on parental controls and Purchase restrictions from your Prime Video Settings. For more information on how to turn on parental controls, go to: ***************************************************

I hope this information helps!

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Under their instructions they discontinued service to my Fire/Stick and after a verification form my Bank said I hadn't paid my subscription either. Once I proved they were wrong. They still haven't replaced the Fire/Stick nor had any communication at all. They may have broken my TV set too.
Business Response
Date: 07/09/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your frustration with this situation, particularly given the time you've invested and the promises made which weren't kept. We care deeply about your customer experience and appreciate the time you've taken to contact us.

I could check your fire TV on my system, and I could verify that you need to complete a factory reset on the device, in order for you to complete the software updates available for this device. Most likely that is the reason why the device does not work properly.

Please complete the following steps, in order for us to have in our records that we completed the trouble shooting steps needed. If you have further issues after complete the factory rest and the updates, please let us know, and I'll be glad to help you with the replacement.

Note: Remember to send us your shipping address in case we need to replace the device.

Please complete a factory reset:

1.Go to Settings on your *******.
2.Scroll through and select My *******.
3.Next, scroll down and select Reset to Factory Defaults.
4.Finally, click Reset.

Sometimes the Settings screen isnt accessible due to a frozen system or black screen. In such situations, you can use your Sticks remote to reset it to factory settings.

NOTE: The remote must be paired to your ******* Stick for this method. If you are using a new remote, restart ******* Stick and pair the remote by holding the home button for at least 20 seconds.

To reset it, press and hold the right and back buttons of your remote at the same time for at least 10 seconds or more. This will initiate the reset process. Follow the on-screen instructions to complete the process.

After you complete the factory reset please complete all the updates.

Update FireStick in New Interface

1.Click the settings gear at the far right side of your screen.
2.Scroll down and select the My ******* option.
3.Then, click on About.
4.Now scroll down and select the Check for Updates or Install Update button.

Note. Must of the times you have to select the update bottom a few times to complete all the updates. A message will show up when to finish with the updates.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:07/06/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can not log in my Amazon account and when trying to resolve the issue with ***************** I was told they don't have enough information to verify my account. This is unacceptable. Please restore my account access now!Help us protect your account We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.
Business Response
Date: 07/08/2023
Hello ***,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd request you to please help us with the details below and I will arrange a call back with our Accounts specialist for Advance Security Verification process.

Preferred Contact Number

Best time to call

Preferred Contact Language

Customer name

Customer email address

We look forward to hearing from you soon.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:07/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon wanted me to file a false police report for a package that was not delivered by *** to my address in **********, **********. The package in question WAS NOT stolen or LOST -- it was simply SENT BACK by *** to the SENDER'S ADDRESS in ******, ************. Attached is a screenshot of the package's journey. You will see that package traveled from the original pick up location in ******, ** -- BACK to ******, **. I explained this to 4 Amazon representatives over the phone and chat, but they all told me to FILE A POLICE REPORT because that's the only way I would get a refund. I told them I couldn't file a police report on a package that was NOT stolen or lost, but no matter what I said, they said I needed to file a report. I want my money back for the package that *** did not deliver to **********, **********. And, I want Amazon to know that their representatives did NOT want to listen to me or even LOOK at the package's tracking information to confirm what I was saying. Filing a FALSE police report is illegal in the United Stated, perhaps their representatives in ***** or ******** do not know this. Asking customers to file police reports for items that are NOT stolen or lost is INCOMPREHENSIBLE to me.
Business Response
Date: 07/07/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-3707006-1287415 as the item marked as delivered but not received by you.

I understand that the investigation team asked you to file police report regarding the issue. I request you to follow the instructions given by the team.

As this issue will only be handled by the concern team and I request you to file the police report and share the details to the team so that they can check and help you with the available options.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/08/2023

Complaint: 20282678

I am rejecting this response.
I call on an Amazon representative in ***************** to read my complaint, see the screenshot I provided, and investigate the situation. Again, this issue needs to be addressed by a U.S.-based representative who can understand that the package in question hasn't been stolen, nor lost! The package was sent back to the seller by **** This is NOT a police matter. I will continue to pursue this issue until someone at Amazon actually LISTENS.

Sincerely,

***************************

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