Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,406 total complaints in the last 3 years.
21,573 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account for no reason and I've been calling everyday for six consecutive days and no one help me.Hello people of the BBB and Amazon, first of all I would like to say that I think this situation is a mistake but they just don't answer and they don't check my emails. On 01 June 2023 I added my first prepaiddebitcard to make a purchase on Amazon, my account was put on hold and they requested proof of ownership of the card, I gave them a picture of the card and a statement of the card, they restored my account a few hours later. Days after that i reloaded my gift card balance and everything was fine. On June 30 2023 I tried to make a purchase of an iPad (Order #***-5664057-5316250) and added another prepaid debit card of the same issuer and with the same name and address than the first one and they locked my account again but this time the account had 179$ on gift card balance. I sent the documents they requested (everything like the first time with the first card) but this time they sent me an email saying they decided to close my account without any other explanaition, I tried calling and sending emails and i have only received 7 times the same automated email saying they decided to close my account with no other explanation. I would like to say that both prepaid debit cards that I used come from: www.prepaiddigitalsolutions.com and it's a clean place, it's not fraud if that what amazon thinks, also I obtain both prepaid debit cards in a beer community called: happyhour.my-take.com, they compensate people for tasting beers ( I attached a screenshot of my reward so you can see where the prepaid debit card came from) , I have documents and proof of everything, I'm not a fraud and I'm the owner of the cards, also if you don't want to restore my account please give me my money back, I have read your terms and I ve not commited any fraud or something against the rules for you to take my money and close my account.
Business Response
Date: 07/26/2023
Hello *********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared regarding the hold that was placed on your account and have reviewed the account information. We regret the inconvenience.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

As a result of your inquiry regarding this action, we reviewed this case in the light of the information you have shared and have reversed our decision. We have restored your access to this account, the gift card balance and processed any pending orders. If you want to continue using Prime benefits, please re-subscribe.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/28/2023

Better Business Bureau:

Thank you for your help and I think you need to improve your customer service also the item that I was trying to purchase at that time had a price of 279$ and now the item costs 319$ you can check it yourself in my account, I think that's unfair because I had the money at that time and now I have to pay more for Amazon mistakes

Sincerely,

************************
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *****************************. Dec 9,2022 received ** bought through Amazon. 2nd and 3rd party sellers are ************* and Tech-Star. ORDER# ***-4568718-9250630. The day this ** was received I discovered immediately it was defected. I first got a hold of ************* the very next day. After discussing the issue they suggest I return the graphics card which I did then it came back defected.They then suggest I send the whole ** back which cost me $200. I believe I should be reimbursed for that as well. I sent the ** back and it came back defected still. They then suggested I reinstalled windows but it didn't help. They suggested I do it again it still didn't help. After going back and forth for months with cyberpower and getting nowhere. I then turn to Tech Star. I then requested a refund but was denied immediately. They said because I didn't let anyone know within the 30 days.But I did the next after I got it. I then went to Amazon. They reached out a few times as well. To my knowledge there was no response from either of them other than another denial of A to Z refund . This was done many times and with each time I had to wait out the 3 or 5 or 10 business days. We did this for a couple months. The last time which was at the beginning of June,2023 Amazon promised it would be the last time(they said this every time) and that I would receive an email of an update about my refund. I never heard a word any of the times concerning an update or reassurence about my refund. It's like they just forgot about me completely. I should have received my refund on June 18th 2023 this was to be the final wait and all resolved. Once again I never heard a word till this day that's why I'm not reaching out to another source to resolve this 7-month issue. I have talked to so many Associates I have repeated my story dozens of times and got nowhere. I cannot take this mentally emotionally or physically anymore. I am depleted. Very depressed over this ongoing 7 month issue.
Business Response
Date: 07/09/2023
Hello,

Thank you for taking the time to provide us with more information regarding your claim on order 112-4568718-9250630. Upon further review, we have decided to uphold our original decision.

Customer Answer
Date: 07/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I need to First understand this correctly. When the statement says "I accept the business response to resolve this complaint" are you referring to Amazon or BBB to resolve this complaint? I did receive a message from Amazon which confused me. At the beginning of the message it states they are going to honor the original decision but then below it it's saying they deny me because I didn't get a hold of them within 30 days. Could you please clarify this before proceeding I just want to make sure I'm understanding this correctly.

Sincerely,

*****************************
Customer Answer
Date: 07/17/2023
There was definitely a misunderstanding on my part, not fully understanding what I read and responded to. I would like to continue with the case and see if this could be resolved with BBB. I apologize for my mistake. I don't know where else to turn. The item I purchase was a lot of money($1,400 + $200.00 shipping computer back) and the fact that Amazon could do this to a customer is unbelievable to me especially after they promised over and over that they would honor the refund no matter what and telling me not to worry that it will all be resolved for sure. All of this is definitely taking its toll on me mentally, emotionally and physically. I can't stress that enough what all this has caused me.
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have return ** that have yet to be refunded. 2 are almost if month old and the other is over two weeks. They claimed one is ent the wrong it back but I received the word item in all 3 orders. They claimed on one order I sent the wrong claimed item back but they wont tell me what was claimed and what was sent back so I have no idea if I didnt sent the wrong item or claimed the wrong item. The 3rd is for over $900 and I dont know if there is an issues with that return.
Business Response
Date: 07/08/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the returns and have tried looking for more information on the account. However, the issue was not clear as the order numbers were not shared.

We need you to write back with the full order numbers and more details so we can research the matter. In the absence of this information, we have limited options.

Please feel free to contact us directly by replying to bbb@ amazon.com if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/10/2023
Hello,

I received a refund for one order. Besides that Amazon has been very difficult to deal with. The person that responded to my complaint said he wouldnt reply to any more emails and referred me to a different department that also hasnt replied to me. Ive revived different information from different reps. *** indicting I would receive a refund for one order this week

Another saying no refund was coming because they received the wrong item back, but I received the wrong item . They have not been clear what I need to do. *** says nothing another says I sent the wrong item and my return has been denied. Another says I can file an appeal but its takes 3 days for this mysterious department to contact me. Its clear they are stalling for some reason. I sent back what I received and all Im asking for is my refund.

Sent from my iPhone
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a order for a Memory Foam Queen size mattress with Amazon, but instead I received a King **** mattress. They want me to try and return this item but how?? This mattress came rolled up air compressed in a box. Now how do I return it?? I can't and don't have the tools to roll it back up, air seal it again, carry this heavy king size mattress and place it back into the box, haul it to a *************** and return it. Amazon won't come and get this in correct order they sent me. And when I contacted Amazon customer service they told me to wait at least two business days for the seller to contact Amazon then they will contact me. This is BS!! Bull Jive, etc. Amazon is the one who took my money now they tell me I need to wait for the seller of this product to contact them and then they Amazon will get back to me. Come in get this mattress and give me back my money. Amazon business model provide plenty of fraudulent and scam business activities. They need to be investigated.
Business Response
Date: 07/08/2023
Hello Corrie,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with the order #***-6349590--0716238 placed with a marketplace sellers on our platform.

I've contacted the seller and requested them to arrange a pick up for this product. You can view the email that was sent to MLILY *** in Your Account at the following link:

*******************************************************************

For help with your order, click the link below:

************************************************************************************

Give them 48 hours to get back to you. If the seller isn't able to help, click the link to learn more about our *** guarantee:

***************************************************

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction August 18, 2021, and date of warranty dispute July 06, 2023. Amount paid: $99.95.Amazon.com promotes a 2 year worry free warranty that will replace the item if damaged.I purchased a Kids Pro Tablet 8"HD. The product is now damaged and Amazon.com warranty is not what is advertised. I was told by a customer service representative that I have to pay $16.00 to have a new replacement shipped to me or I have to mail the damaged product to them, they will see if they can fix the item and decide if they send me a replacement or a fixed product. It's important to note that I've used this warranty before with no issues. Before, I was sent a new replacement and I mailed Amazon the damaged product in the box they sent me. Now something changed. They are now doing what I described above which is not what is advertised. I tried to address this issue with sale reps with no results. I've asked to speak with management or a supervisor six times and was never connected to one. I reached out to corporate and asked if I can file a complaint with someone and they gave me a P.O. *** and said it will take at least a month to get answered. My desired resolution is to either go back to the original practice that actually replaced the damaged item with a new device or discontinue the deceptive advertisement(see pictures attached). Order # ***-2042421-9345033
Business Response
Date: 07/13/2023
Hello *****,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

First, I'm so sorry for the frustration this matter has caused. I'd like to assure you I've reviewed all of our previous correspondence and I can see we haven't adequately addressed your concerns. I hope I can be of some help to you.

I can assist you with the replacement of your fire tablet at no additional cost, however I was not able to do it, because the device is not registered on your amazon account. If it's possible please register the device with the email address associated with this account and I will request the replacement as soon as possible.

Please let us know when you register it, and send us the shipping address to complete the process.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is locking my Amazon account for unusual activity. I have not added a new address, or a new credit card for them to flag it. They constantly lock all of my accounts with the emails ending in thmemails.com, it is very annoying and a detriment to my business. There shouldn't be a reason for them to be giving me unusual activity because I am not doing anything for them to flag my account.The locked account email: ********************************
Business Response
Date: 07/08/2023
Hello Isaiah,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared and reviewed the information you have provided. Your Amazon.com account has been reinstated and an email sent to you on Friday, July 7, 2023 at 1:12 AM (PDT).

We have restored your access to this account and processed any pending orders. You can track the progress of your orders in the "Your Account" section of our website.

I hope this helps resolve any concerns in this matter.

Regards,
Raman R.
Amazon.com ****************
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/19/2023, I received a text from my MC asking if I authorized $8.26 payment, which I denied. Later that day, I received a knock on the door, which we didnt answer. I got a call stating that I had a package delivered and they needed me to login and verify. Nervously, I tried to login into Amazon and, in haste, forgot my password and 2 Tier authorization process. CANNOT get into account as of today! On 1/20/2023, I completed a Notification of Disputed Transaction & kept **** **** open. In a follow up, my credit union asked to check my amazon account for the credit (see 6/6 call below). After multiple calls to Amazon and so-called escalations, it apparently is now sent to Specialized Team on 6/19/2023, which would take approximately 7 to 14 days to get back to me after investigate. NEVER received ANY emails!!On 3/10/2023, I spoke to ******* and she was able to schedule a pick up from *** see photo with sticker confirmation and delivery receipt from ***. I worked with other representatives until 6/6/2023 when ********* confirmed that the money was in my amazon account (still I have no access). She refunded $825.77 to **** but it wasnt received to **** ****. When I called back to follow up on 6/16/2023, ******** stated that someone cancelled the order number 112-4748593-9315461. I dont know who did this. I spoke to ***** on 4/2/2023 and ******** on 4/5/2023 to follow up but they were confrontational. Regardless of who (from Amazon) cancelled that order number, the iwatch was returned. I have video putting the iwatch into the box in front of *** deliveryman and the whole transaction. On 6/19/2023, Ves sent to Specialist Team. No word. I called on 7/6/2023 and got *******, ******, and transferred to ****, escalation account supervisor, who listen to the issue when I stated that I couldnt hear her, she disconnected the call. She did confirm that order number was correct and not cancelled as told by another amazon ************ the credit to **** ****
Business Response
Date: 07/18/2023
Hello,

We have granted the customers request for a refund. A refund for USD ****** was processed on July 18, 2023 to customer's original payment method.

Sincerely,

*****
Amazon.com
Customer Answer
Date: 07/20/2023
Before I accept resolution, would you PLEASE request Amazon to cancel my account and delete my financial (and Personal?) information.
I cannot get access to the account and want it deleted. I have speant over 6 months to get this refund, going round and round on my identification and the 2-step process. THANK YOU!
This is Part 2 to complete my misery and anxiety. I am so happy to see this getting resolved! Please let me know if this is unreasonable.
Business Response
Date: 08/22/2023
Hello Ms *****,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Further to our previous correspondence, I understand that you'd like us to close the account and currently you're unable to access the account as you no longer have the phone number registered for the two step.

In this case, first we'll help you gain access and then you can close the account. Two disable the two step on your account, please write us back and attach a govt issued ID card which matches the name on your account. Once we receive this information we'll work with our account specialist to disable the two step and help you further in closing the account.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 08/22/2023

Complaint: 20284175

I am rejecting this response because: I want the entire account closed and my finance and personal information scrubbed. I do not want just the removal of my phone number on a two step process.
No one has explained how this happened and I do not feel comfortable with any of my current information that you have on me being available since this occurrence in January. I also dont want to be jeopardized should I open an account at a future time.

**********************************************
Customer Answer
Date: 08/23/2023
I do not believe that Amazon has my government issued id on file. During my dispute, we could never get passed the verify me thru email. I brought it up that I wanted Risk Mgt. / ************** But never got there. I want to remove all my personal and financial info and do not want to have a problem in future with any of my data or opening an account if I should plan to do so. Please let me know if you need more info. Thanks!!
Business Response
Date: 09/09/2023
Hello *****,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand you'd like to close your account.

I see that our colleague 'Rumana' has emailed you on September 7th, 2023. Please review the terms and conditions mentioned in the email and respond to that email if you'd like to proceed with closing the account. The team will take necessary actions and reply to your email.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 09/11/2023

Complaint: 20284175

I am rejecting this response because:
I need to read the term and conditions that was precious stated in the last email, which I am unable to access from the portal if easier please go ahead and send to email ********************
or as attachment to the records portal all I ember was they they were going to remove my phone number but neglected to mention the rest I gladly will peruse the terms and conditions or agreements once reviewed and get back to you it would have been smart to include it in the last Amazon response but this is a less than perfect situation from January 2023
Thanks you BBB Ms for helping me clear my record completely so I dont have to worry about the number of fraud emails from Amazon I get almost daily on this email Address. And yet, no one has explain to me why this happened so I am VERY concerned about my personal and financial data held in your possession.
**********************************************
Business Response
Date: 09/20/2023
Hello *****,

I'm ********* from Amazon.com. I'm writing to you on behalf of ********, who is out of office.

I've provided the BBB with a copy of this message.

I reviewed your complaint and I apologize for the inconvenience you have experienced with account closure.

We have escalated the concern and an account specialist has sent you a email on "Tuesday, September 19, 2023 at 2:46 PM (PDT)" with subject "Your Amazon.com Inquiry."

Request you to go through the email and reply back on it if you would like to close your account.

Thank you for your patience and understanding.

Regards,

***************************** P
Amazon.com
Customer Answer
Date: 09/30/2023
Please have amazon representation confirms to BBB that the account under ******************** and the associated phone number is CLOSED in its entirety.
I still get emails from scam Amazon on this account. Most of those cards were compromised so irrelevant to the claim now.
I agree to their terms and conditions. Please confirm that the phone number (**************) and email address (********************).
I need confirmation that this is account is completely (closed) done. It would be a shame to go on TikTok and explain this amazon experience for 2023 to my subscribers. I think that a response from Amazon is requested and needs a reply back as I have limited my request just to closure of account with their terms and conditions.
Sincerely,
**********;******
Ps if over 7 days I was on doctors orders until September 28, 2023 I will include if you request it but I feel uncomfortable to give to a Corp under HIIPA regulations please request of needed

Customer Answer
Date: 10/03/2023
As you can see with the attached photo of an email, that I get A LOT of emails about amazon account that are fake. Since Amazon is not concerned about this and has no way to report it (unless through my locked account), I respectfully request to cancel the email ******************** AND delete the phone number associated. **************.
No one has explained how this happened in January of 2023. You will see that they attacked my MC **** card for **** and attacked my checking account on file with **********************. please note that there is no address on the package. ********************************?? Yes, we live there but a full address would be required on the outside of the package.
The second reason not two may have been working included in the previous complaint but it would be good for Amazon to see and respectfully request the deletion of this account. I accept all of their terms and conditions and as previously stated, Amazon never attached them.
Sincerely,
***********************
********************
**************

P.S. I am a disabled senior.

Customer Answer
Date: 10/03/2023
As you can see with the attached photo of an email, that I get A LOT of emails about amazon account that are fake. Since Amazon is not concerned about this and has no way to report it (unless through my locked account), I respectfully request to cancel the email ******************** AND delete the phone number associated. **************.
No one has explained how this happened in January of 2023. You will see that they attacked my MC **** card for **** and attacked my checking account on file with **********************. please note that there is no address on the package. ********************************?? Yes, we live there but a full address would be required on the outside of the package.
The second reason not two may have been working included in the previous complaint but it would be good for Amazon to see and respectfully request the deletion of this account. I accept all of their terms and conditions and as previously stated, Amazon never attached them.
Sincerely,
***********************
********************
**************

P.S. I am a disabled senior.

Customer Answer
Date: 10/03/2023
As you can see with the attached photo of an email, that I get A LOT of emails about amazon account that are fake. Since Amazon is not concerned about this and has no way to report it (unless through my locked account), I respectfully request to cancel the email ******************** AND delete the phone number associated. **************.
No one has explained how this happened in January of 2023. You will see that they attacked my MC **** card for **** and attacked my checking account on file with **********************. please note that there is no address on the package. ********************************?? Yes, we live there but a full address would be required on the outside of the package.
The second reason not two may have been working included in the previous complaint but it would be good for Amazon to see and respectfully request the deletion of this account. I accept all of their terms and conditions and as previously stated, Amazon never attached them.
Sincerely,
***********************
********************
**************

P.S. I am a disabled senior.

Customer Answer
Date: 10/03/2023
As you can see with the attached photo of an email, that I get A LOT of emails about amazon account that are fake. Since Amazon is not concerned about this and has no way to report it (unless through my locked account), I respectfully request to cancel the email ******************** AND delete the phone number associated. **************.
No one has explained how this happened in January of 2023. You will see that they attacked my MC **** card for **** and attacked my checking account on file with **********************. please note that there is no address on the package. ********************************?? Yes, we live there but a full address would be required on the outside of the package.
The second reason not two may have been working included in the previous complaint but it would be good for Amazon to see and respectfully request the deletion of this account. I accept all of their terms and conditions and as previously stated, Amazon never attached them.
Sincerely,
***********************
********************
**************

P.S. I am a disabled senior.

Business Response
Date: 10/05/2023
Hello *****,

Thank you for writing back to us.
I've provided the BBB with a copy of this message.

We've sent you an email with terms and conditions on "Thursday, October 5, 2023 at 10:55 AM (PDT)" with subject "Your Amazon.com Inquiry."

Request you to go through the email and reply back on it if you would like to close your account.

Thank you for your patience and understanding.

Regards,
***************************** P
Amazon.com
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint:I purchased a computer from Amazon on June 27, 2023. I never received the computer, and received a message stating that it was "undeliverable." I then told Amazon that I no longer wanted the computer and would like to be refunded. Still, they have refused to refund me, and they still have the item. I have gone through numerous customer service rep by phone and chat, and still have not received a resolution. I contacted FED EX, and received a report that Amazon received the computer on June 30th. However, each time I talk to someone, it is strange that their system is not working, and they are unable to help me. Here is the report I just received today: what happens is that no one calls you back and you have continued to the process over and over again, only to not receive a solution.THIS IS THE MESSAGE I CONTINUE TO RECEIVE FROM AMAZON:*****- **************** rep I definitely want to help you, but in this moment the system is blocking all my options so in order to help you I'll need to send your information to another team who can best help you with your order. They're not available to talk to you live, but they will send you an email within ***** hours. I have filled out the information so that they can help you more easily, and they will give you the solution in ***** hours. No one calls back and the customer service reps have continued to hang up, there has not been any resolution to this issue. I need help obtaining my money. Amazon not only has the computer, but they are refusing to refund my money.This is information from ***** stating that Amazon has the item at this time **** Shipped with **** Tracking ID: ********************** Friday, June 30 12:42 AM Package being processed at carrier facility.********* ** ********************12:42 AM Package arrived at a carrier facility.********* ** ******************** **
Business Response
Date: 07/08/2023
Hello ******,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed the complaint and we're sorry to know about the inconvenience caused by the delay of order #***-1709279-6381813.

To help you with this, I've requested a refund of $472.19 to your payment card and it will reflect in your statement in 3-5 business days.

We hope to see you soon.
Regards,

Abhishek
Amazon.com
*****************************
Customer Answer
Date: 07/13/2023
The issue has been resolved.

Thank you
*****************************
Initial Complaint
Date:07/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered something from Amazon. The first package was delivered to the wrong address and I called and had another sent to me. The second one was delivered to the wrong address also! I called and they stated they couldnt send me another one. I said I didnt want another one I want the driver to deliver to the correct address and they said they couldnt do that. I asked to speak to a supervisor and was told no and hung up on. I called back and asked to speak to a supervisor and they said they couldnt have my package delivered to me so I asked for corporate and they said they didnt know the number!!!! I got corporate and the lady screamed at me and said they werent there for customer care and to call customer care. I said they werent able to help and she hung up on me!!!!! I called back and the manager said he could only give me to customer care and proceeded to also hang up on me!!!!! I repeated customer care cant help me and he said there is no option unless I write a letter???!!! Insane Ive been a member for years
Business Response
Date: 07/07/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-1175887-0996221 regarding the item to get redeliver.

I'm sorry for the inconvenience caused due to the items getting delivered to wrong address. In this case the only option is to help you with the refund and you can reorder.

Regarding the issue I'll forward it to concern team to work on it and make sure such errors won't get repeated.

I understand that you want to get the contact number, but as mentioned we don't have option as it will be an internal escalation.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/07/2023

Complaint: 20283685

I am rejecting this response because:
I am not looking for a refund I am looking to receive my item and I want someone to call me. I cant believe its this hard to get a paying customer to get a call from management in regards to an ongoing issue.
Sincerely,

*************************
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had one active Amazon.com account for approximately 20 years. My account has been closed due to "violations of terms of service" apparently associated with another account that I'm associated with. I have no other Amazon.com account, so this explanation is invalid. I have reached out by telephone to Amazon customer service and replied via email (due to no telephone contact) to appeal the notification of my account closure, with no response. There has been no satisfactory explanation for the account closure and apparently no recourse. Amazon's decision is clearly arbitrary and in error.
Business Response
Date: 07/26/2023
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the closure of your account and have reviewed the matter in detail. I see that your appeal has been considered and the account has been restored.

For reference I share the link to the terms.
This is because you have not met the terms of our Conditions of Use agreement. Learn more about the Conditions of Use by following this link: *****************************************************************************.

We will not be able to share our findings or methods in this case.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************

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