Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,117 total complaints in the last 3 years.
21,749 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a high-value ***** CPU worth over $400, but to my dismay, I received a cheap $10 foot brace instead. This situation clearly indicates a scam. It's important to note that the item was fulfilled by Amazon, so I reached out to their customer service for a replacement. Shockingly, they refused to provide any assistance on the replacement instead tried to shift the blame onto me, making it seem like I was at fault. However, I want to emphasize that I did nothing wrong as a customer. To compound the issue, ********************** further inconvenienced me by requiring my presence at home to receive the delivery and demanding a passcode during the in-person signing process. As a result, I had to take an entire day off from work just to wait for the package. Consequently, I've been left without a replacement and wasted an entire day solely due to Amazon's errors. Adding insult to injury, when I tried to express my dissatisfaction by leaving a one-star review, Amazon promptly deleted it and replaced it with a generic statement: "This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience." It's disheartening to see that Amazon refuses to take any responsibility for their actions and instead penalizes the customer for their own faults. The order number: 114-1762232-9221001
Business Response
Date: 07/06/2023
Hello Taige,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint details and I understand that you've received Foot Brace instead of ***** Core i9-13900K ****** Desktop Processor from the order #***-1762232-922****. I'm sorry for the inconvenience caused with this.

Upon reviewing the details and checking with our internal team, I can confirm that the item '***** Core i9-13900K (Latest Gen) ****** Desktop Processor 24 cores (8 P-cores + 16 E-cores) with Integrated Graphics - Unlocked' from the order number ending with **** was in the box shipped with AMZL Logistics at the time it left our fulfillment center.

In particular we have considered information from our records, as follows which show the item was delivered:

- Information collected at the point of delivery.
- The package weight and reported condition upon delivery.

You may wish to contact your local police authorities to pursue this matter further.

If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- The name of the police department.
- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before August 19, 2023 to be considered for review. Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/14/2023

Complaint: 20278067

I am rejecting this response because: Amazon's statement contains falsehoods, as they are unable to provide evidence that they initially shipped the correct item. In their reply, they stated the following:

"After thoroughly reviewing the details and consulting our internal team, I can verify that the item '...' from the order number ending in **** was present in the box dispatched by AMZL Logistics when it left our fulfillment center. We have taken into account information from our records, which include the following evidence of delivery: Information collected at the time of delivery. The package weight and reported condition upon delivery."

However, this statement is untrue because on the day of delivery, I opened the box in front of the Amazon Prime delivery personnel, who was wearing an Amazon uniform. The delivery person acknowledged that the contents of the package did not match my order. They even contacted their dispatcher to report the issue, explicitly stating that I had opened the box in front of them and the contents were incorrect. Therefore, at least two individuals within Amazon are aware of this incident. If Amazon genuinely investigates this complaint by reviewing their records, including information collected at the point of delivery, they will discover that they indeed sent the wrong item.

Regarding the second point, "The package weight and reported condition upon delivery," this cannot serve as valid proof that the contents of the box were correct. Many items fulfilled by Amazon may have similar weights, and it is possible for Amazon to mistakenly send a wrong item with a similar weight. In this specific case, Amazon sent an incorrect item that happened to have a similar weight.

To compound matters, Amazon was already aware of this issue, and it is not an isolated incident. At least fifty other customers experienced the same problem. Amazon removed all customer comments stating that they had ordered a CPU but received a foot brace. Their response to all those comments was a single sentence: "This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience." I have attached a few screenshots of the reviews and archived the webpage using a third-party service to ensure the comments are preserved in case Amazon attempts to hide them.
This is the webpage of the cusotmer reivews: ******************************************************************************************************************************************************************************
Sincerely,

Taige Li
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been charging my bank account and seller account double fees. There has been at least 7 occasions where I was charged double fees. I have contacted Amazon about this issue and have also sent pictures as evidence. I last spoke with Amazon on 6/22/23 and I was told there is a special team that&#**;s handling the issue and whom could only be reached by email. They did not provide an email for me to reach out but said they would reach out to me with an update. I have not received any update since the last time I spoke with customer service. I followed up at least 4 times with Amazon to resolve this issue but it still has not been resolved. Most recently I was charged on 7/4/23 for $22.74.
Business Response
Date: 07/12/2023
Greetings,
Upon investigation of the seller's payment page, we were unable to find any transaction that they were charged.
Please ask the seller to provide transaction type and the correct date so we can investigate further.
Thank you.
Customer Answer
Date: 07/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not completed. I am providing charges from my bank account statements showing these withdrawn transactions and an additional screenshot providing my net earnings from Amazon seller central that were ALSO taken for Amazon fees.
I could not upload these photos separately so I made them into a PDF word document. Please reach back out if you need to see them Individually.

Sincerely,

***************************
Business Response
Date: 07/27/2023
Greetings from Amazon.com,

The seller is seeing multiple fee assessments on their account because they have negative account balances in ****** and ****** due to Amazon Export being enabled on their FBA inventory.

*********************************************************************************************
*********************************************************************

This also accounts for the fees they were seeing in their account for ********************* fees of 30 cents.

The account assessment of US, MX and CA all happen on different cycles and because the fees are not being replenished by sales in those marketplaces our payments system will settle the debt in those marketplaces by charging the credit card on file.

If the seller would like to stop this they will have to disable FBA export in their FBA settings linked above and **** their CA and MX accounts as inactive they can see that in the link below:
******************************************************************

If the seller still needs assistance with either downgrading their accounts or deactivating them they can reach out to Amazon Selling Partner Support to request assistance with this:
****************************************************
Customer Answer
Date: 07/28/2023

Complaint: 20277997

I am rejecting this response because:
You guys are clearly not understanding that you all were charging me DOUBLE For these charges. Amazon was charging BOTH my Commerce account while also taking ALL of my NET PROCEEDS FOR THE SAME EXACT CHARGES.
Sincerely,

***************************
Initial Complaint
Date:07/05/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This issue has been going on for more than two years now over and over and over. I continue to receive damage Funko pops from Amazon. I am a collector so the box is very important to me at least eight out of 10 times the item comes damaged. I speak to customer service and I am told the same thing over and over and over. We are sorry we will not let it happen again please send back for a full refund. The problem is I am a cancer patient stage four cancer. It is extremely hard for me to get back to *** or **************** store to return items that should have never been sent to me in the first place on your assembly line. If the item is damaged, do not put it in the box I have been told over and over by customer service that you will not let this happens and over and over it continues to happen just this week I have received the same Funko pop twice and both are damaged now I have to order it a third time and I guess that will probably come damaged also.
Business Response
Date: 07/06/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the damaged Funko pop items delivered in the orders placed on our website.

I've tried to locate the orders with the information available in your complaint. Unfortunately, I'm unable to locate the exact order(s) you are referring to.

In this case, I request you to please reply back to this email with the order number(s) so that we can review the details and assist you further.

Thank you for your understanding. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/11/2023
I have already given Amazon the last 5 damaged invoice numbers
here is the last 5 damaged invoices
6392236
4990641
4440220
6723417
1253021
they have been refunded. Thats not my complaint my complaint is stop sending me damaged Funko pops, which causes me to have to go to a Kohls store or *** store to return them which is very difficult for me since I am stage four cancer I just cant seem to get that across anybody it seems that I am talking to a wall
Business Response
Date: 07/13/2023
Hello ********,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

In continuation to our correspondence, I've forwarded the details of the complaint to our internal team for review so as to resolve the issue from the root cause.

As soon as they revert, I will write back to you with the complete details.

Thank you as you stay patient while we work on to resolve the issue.
Regards,

****** K
Amazon.com
*****************************
Business Response
Date: 07/18/2023
Hello ********,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
Thank you for your patience while we worked with our internal team on your complaint.

To help you with this, I've worked with our internal partner team on your request and the item details have been updated to ship within standard box that provides protection to the collectibles.

You should be receiving the items ordered in a standard box that prevents damages to the item(s) during the transit on your future orders.

I hope this helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 07/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:07/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint, Amazon is sending out expired items to customers and when you try to solve the problem, they get very nasty with you and when you want to return items they want to charge you for their mistakes and when you tell them youre unable to get out to drop the items off when you dont have anyone to drop it off to them to the dropbox they get a nasty attitude the merchandise that I ordered expire date is November 2022 that should not be Amazon is doing too much and when you call and talk to them theres a language barrier and some of them being very disrespectful
Business Response
Date: 07/06/2023
Hello *********,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I am sorry to know that you have received expired items.

Upon reviewing the images that you have provided, the date mentioned was about the packaging date "11/22" not expiry.

However through the information available in the complaint I'm unable to determine the exact order or the item referring to.

In this case if the the item is returnable and if you wish to return the item for a refund, you may request a return from your account.

Our ********************* guides you through the process and gives you options for a return mailing label:

*************************************

Alternatively you can write back to us with the order number so that we can look into this.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sai babu
Amazon.com
***********************************
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 7th, I purchased a laptop for a total of $306.69 (ORDER # ***-9870327-3076253), but I received a wrong item. Although I promptly followed the standard procedures for returning the item, which has been successfully returned on June 14, I am yet to receive a refund for it.Since realizing this issue, I have reached out to Amazon customer service department on five separate occasions. Unfortunately, each agent provided me with a different refund date, none of which have been met. This inconsistency in information has added to my frustration and inconvenience.Further adding to my exasperation, the most recent response/email I received suggested that I should contact Amazon's Mexican site "since this order was from Amazon Mexican site." This makes no sense to me as the item was purchased through Amazon US. I can also confirm that I do not have an account with the ********************** Mexican site, so I fail to understand how my order could be associated with it.This situation has resulted in an excessive amount of wasted time and frustration on my part. I should not have to contact customer service multiple times and receive different answers for the same issue.
Business Response
Date: 07/19/2023
****************,

Thank you for being patient while we work on the issue.

I have escalated the issue to the internal team and I see that the refund of $306.69 has been issued on Tuesday, July 11, 2023 back to **************** credit card. An email confirmation was sent on the same day at 8:10 AM (PDT).

Have a great day.
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item on Amazon recently. The item I received was not the item I ordered. I returned the item claiming it was the wrong item. Amazon says they cannot accept the return because it is not the correct item. I recognize this and have told them this might have been a mistake on their part, the driver's, or **** They keep asking me to return the correct product, but I never received the correct product, so I cannot return this. It was around $,1800 for a graphic card which sets me back considerably if Amazon does not refund me. They have refused to explain any further or answer any more questions.
Business Response
Date: 07/06/2023
Hello ******,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I understand your concern regarding the refund for the order ending with ****.

Upon reviewing this return and also the package that was sent to you, We got confirmation that the *** GeForce RTX **** 24GB XLR8 Gaming VERTO EPIC-X RGBTM Triple Fan Graphics Card from the order number ending with **** was in the box given to *** at the time it left our fulfillment center.

In this case we cannot issue a refund for this order until we receive the correct item. If you would like a refund, return the correct item to us.

If you would like to appeal this decision, please reply to the email that was sent to you on Wednesday, June 7, 2023 at 11:55 AM (PDT) with the subject "Your Amazon.com returns".

While responding to this email, ensure to include all details of your appeals or concerns in the email body. Do not include any information in an attachment format as we will not be able to receive them.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sai babu
Amazon.com
***********************************
Initial Complaint
Date:07/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order ID ********************** purchased the Sea Cucumber for sending a gift. However, there is one piece of impurity on the package's surface. Therefore, this can not be a gift due to the poor appearance.As promised on the product webpage, "If you are not satisfied with our product, you are protected by our no questions asked, money-back guarantee. All DOL products support 37 days no reason to return"******************************************** Amazon surface team asked me to contacted the manufacture directly, however, I can not find any contact information. I have asked many times, every time let me wait the email and find that webpage (without any contact information). Endless loop
Business Response
Date: 07/06/2023
Hello,

I'm Sai babu from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the order ending with 5831.

I would like to tell you that for non-returnable items we will not be able to issue the return label. Generally you will be able to understand that it is a non-returnable by hovering the cursor on "Eligible for Refund or Replacement"which will be on the right side of the item. Once you place the cursor on that you will see the following message: This item is non-returnable, but if the item arrives damaged or defective, you may request a refund or replacement.

You can also click on the following link to refer the policy: ***********************************************************************************************************

However, as a one time exception I've requested a refund for $233.98. You will receive it back to your **** card within 3-5 business days. You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sai babu
Amazon.com
***********************************
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Tue, Apr 4, 2023, 5:27 AM PDT a customer purchased a new CDr from my company. The customer felt as though they got an illegitimated product, but as it turns out the product is a hand made item from an artist (as all of *************************** products are hand made - **** of Christian ****** When the customer returned the item I emailed them quickly on May 5, 2023 2:57 PM explaining the authenticity concerns about the CDr and then offered two options, ship them back the CDr for a discounted cost due to the water damage or a full refund. The customer never responded to my email, but filed an A to Z claim on May 8, 2023 as well as a Product Authenticity Complaint on May 9, 2023. I recognized the issue on May 11, 2023 12:02 PM and quickly tried to contact the customer to request the removal of the A to Z claim as I resolved the issue with a full refund. I have attempted to contact the customer now 10 different times with no response primarily about removing the product authenticity complaint. I have already tried to explain to Amazon's product authenticity complaint department that the item no longer has a current invoice as it is from **** and this artist is no longer alive making his item out-of-print and cut out as well as a collectible. The ability to send a current invoice to authenticate my item is impossible and even with multiple examples of proof that *************************** items are always a CDr Amazon's recommendation for me was to claim that the product that I sent out was illegitimated to get the claim off of product policy compliance which is a lie and would be a false statement as the product is in fact legitimate. See proof of item here: ***********************************************************************************
Business Response
Date: 07/07/2023
Hello,

We have reviewed the sellers account and seller was debited for the refund but however was not faulted for the order.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Initial Complaint
Date:07/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had made purchases online from June *****, 2023 The payment apparently didn't go through but I was sent the merchandise. I don't understand how they are claiming that the payment didn't go through if when a payment doesn't go through, they usually sent me an email claiming that something went wrong with the payment and that my order(s) have been canceled. Now I have to pay $125 for the payment not going through. Amazon never reached out to me to tell me that my payment didn't go through or tell me that I have a pending balance before sending me to collection. I asked the consumers affair bureau and they told me that they should have reached out to me, either by email or mail. I only received an email from amazon (June 28,2023) stating that I was sent to collections for some reason. They didn't specify for what transactions or the total. I called the *** number that's on the email. I spoke to them and they said that I owe 5 transactions and there is $25.00 fee I have to pay for each transaction. The resolution I want is that they give me credit for the $125. I already payed the balance I have with ***. I have made many transactions before with amazon and have never had any issues.
Business Response
Date: 08/17/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon investigating the concern team confirmed that the issue is sorted.

You should have gotten emails with Subject: Payment declined: Update your information so we can ship your order for any orders with payment declines.

I request you to update and continue placing orders.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/30/2023, an Amazon delivery driver was turning his vehicle around and when reversing, he backed into my fence causing damage to the fence post. As the incident occurred, my husband attempted to get his attention to let the driver know he was about to hit the post, but as soon as he hit the post the driver got out of his van and began yelling at my husband using profanities. During his verbal assault towards my husband, I walked out and took a picture of his license plate. He immediately got in his van and made a phone call then got out a few minutes later and asked that we don't take further action to report. We did not file a police complaint, but I did reach out to Amazon customer service to advise of the driver's unsafe and unprofessional behavior the same day of the incident. Amazon advised they would investigate and I would receive an update via email within 48 hours. To date, I have not had an update from Amazon, and have photographs of the damage to the fence post.I would like Amazon to repair the damage, or provide compensation for the repair caused by one of their employees. I've provided pictures of the damage and of the driver's license plate who caused the damage.
Business Response
Date: 07/06/2023
Hello *****,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I am sorry for the inconvenience caused to you with the delivery service and for the property damage.

Upon reviewing your account, I see that an email was shared to you on Wednesday, July 5, 2023 at 3:50 PM (PDT) with the following subject: A Message from **********;with Amazon.com Executive Customer Relations. Where our internal team need these details:
Claimant Name:
Claimant Phone:
Claimant Email:
Incident Address:

I suggest you to respond to that email with the above details so that our team will look into it and get back to you with the update on this.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

********
Amazon.com
***********************************

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