Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,087 total complaints in the last 3 years.
21,663 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I use the **** app for cashback on my daily purchases. All the cashback went to my Amazon account balance in the form of gift cards. I'm trying to use those gift cards and they just locked my Amazon account. I still have a lot of money in my account. My account email address is ******************* And I don't have access to the phone number on my Amazon file now. Please help me resolve this problem. Thank you!
Business Response
Date: 07/24/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-07-24.
Sincerely,
********
Amazon.com
Customer Answer
Date: 07/24/2023

Complaint: 20282246

I am rejecting this response because: they account is closed after I provided information on how I get the gift cards.

Sincerely,

*************************
Business Response
Date: 08/01/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased , ORDER # ***-7184723-8324219 Vestil A-LIFT-S-EHP Adjustable Straddle Hand Winch Lift Truck, 42-1/2" Length, 43-1/4" Width, 80" Height, 350 lbs Capacity trough on May 17th 2023. Shipping time 4-6 weeks, no problem i ordered.Problem is that carrier schedule and reschedule delivery appointments. 1st carrier ask me to schedule appointment on line, carrier provide available dates and i picked first available date which was July 5th, 8am to 3pm. In the meantime carrier called me to reschedule appointment for Thursday July 6th 8am to 3pm i said ok, pre plan Thursday not going to work and lose money because carrier requires to be at home for signature on BOL, On Thursday July 6th i'm receiving call from carrier that the delivery appointment need to be reschedule again and that package is still in transit. I spoke with carrier representative and explain that i took day off because of this delivery and loosing money not working. When i ask for compensation, ******* said that they don't have anything to do with that and need to be addressed to Amazon. Amazon try to solve problem with $20 gift card. Not work for me because me not working is about $800 lost, So i tried to explain to them, but they said that is the best they can do. So i decided to file complaint.
Business Response
Date: 07/11/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:- 111-7184723-8324219. Issues like this where it keep on repeating feel you bad about the service. I would have felt the same .

Based on investigation, the team working on the issue regarding delivery of the item and as you requested we don't have option to offer $800 gift card as compensation.

The only option is to offer $150 gift card as compensation for the delays occurred. I request you to reply to this email with the confirmation, once we get confirmation I'll process the gift card and help you with the confirmation.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The date of transaction was Monday, July 3, 2023 Amount of money paid was 176 USD gift card balance The business committed to provide beyerdynamic DT 770 PRO 80 ohm headphones for control and monitoring purpose The nature of the dispute is account closure due to "We took this action because you consistently asked us to issue refunds for a large number of your orders. While we expect the occasional problem with an order" I have not in any way asked nor refunded any of my orders and I believe my account has been mixed up with another. The email was received on Thursday 6 2023 at 3:20 PM, ************ time.The business has refused to rectify or resolve the problem My Amazon account Ceastygoods /Order #***-5980292-7742609 / Tracking number not given by Amazon
Business Response
Date: 07/08/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to your account.

As we can see the investigate team already sent you the confirmation and we don't have any option to take action from our end.

If you would like to appeal this decision, reply to that email to reach an account specialist. Our **************** team can only confirm that we sent this message and help you with technical issues.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Ceasty Goods
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing this to express my extreme dissatisfaction and frustration regarding the recent handling of my return and refund request for two Neewer LED video lights, order number [ORDER # ***-0258472-7071469] [ORDER # ***-6945789-6746656]. Despite my efforts to follow your return procedures correctly, I have been unfairly denied a refund based on false claims made by Amazon.I ordered two Neewer LED video lights from Amazon's website. Unfortunately, upon receiving and testing the products, I found that they were not strong enough for my intended use. Realizing this, I promptly initiated the return process through Amazon's online portal and requested a ********** for the item to be returned.After several days, the package was successfully delivered back to Amazon's fulfillment center, as confirmed by the tracking information provided by **** To my surprise and disappointment, I received an email from Amazon stating that I had returned the wrong item without any substantial evidence to support this claim. Moreover, the email further stated that I would not be eligible for a refund due to the alleged incorrect return.I want to emphasize that I did, in fact, send back the correct item that was initially purchased from Amazon. I carefully packaged the Neewer LED video lights in their original packaging, including all the necessary accessories and documentation. The return label provided by Amazon was securely affixed to the package, leaving no room for confusion or doubt regarding the contents.I find it deeply unfair and unacceptable that Amazon is refusing to acknowledge my legitimate return and denying me the refund I am entitled to. This situation leaves me with the impression that Amazon is purposefully disregarding the evidence provided and prioritizing its own interests over customer satisfaction. I believe it is essential for a reputable company like Amazon to maintain a fair and trustworthy relationship with its customers.
Business Response
Date: 07/08/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-6945789-6746656 & ***-0258472-7071469 regarding the refund for the items.

Based on details, we can see the investigation team already started working on it and asked you for additional information.

To take any further actions request you to reply to the email from June 28. By replying only they can work on it and help you if there is any further actions.

In this case we don't have any option to take actions as the investigation already working on it.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/08/2023

Complaint: 20281849

I am rejecting this response because:

After reaching out to the investigation team and responding via email, I have received the following response.
"Hello,

Thank you for helping us better understand the activity on your account. We closely examined your account, any related accounts, and your order history to ensure that any decision regarding your account was made according to our policies.

We cannot issue a refund for this order until we receive the correct item.

If you have no further feedback regarding your shopping experience, we can close this conversation and you can continue to shop as usual on Amazon.com.

Our **************** team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision taken on the order 114-6945789-6746656 or share more details on this matter."
No evidence has been presented to suggest that the received item is incorrect. It appears as though Amazon is attempting to establish its superiority by asserting the infallibility of their claims, which is entirely unacceptable.

Sincerely,

*************************
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought chairs on Amazon December 19, 2022 for the amount of $843.09. I decided to return the chairs because a few were damaged and I couldn't find a table to match them. When I went to return the chairs to the *** store, I realized I was supposed to pay for the S&H which was $593.61. I left and called Amazon. They contacted the seller and the seller refused to pay for the S&H. I was then told by Amazon that since the seller was not being cooperative, they would be taking over and would help me. Amazon told me that if I paid for the shipping and handling for the chairs myself, they would reimburse me once I showed them proof of the receit of what I paid, which was $593.61. They sent me an email so I could send proof of my receipt and told me I had to wait 3 days. I did and never heard back from Amazon. Then I was told I was sent the wrong email. They sent me another email and I resent the email and attached the picture of the receipt I paid. I waited again and didn't hear from them in 3-7 days as I was told. This same thing went on for MONTHS. I did what I was told by them, and I never received my refund. I contacted *********** because I used that credit card to pay for the S&H. I called to see if they could backcharge the amount and explained to them what happened with Amazon. They told me they had to take it up with *** since that was where it was paid. They gave me a temporary credit and then I just realized today, they added the amount back. They said the claim was challenged and *** said I had to deal with Amazon,-"again."Amazon promised me something they never intended to fulfill. Amazon did pay back the amount $843.09 for returning the chairs, but I was never paid back for the S&H I paid. I am asking to be paid back $593.61, the amount I paid for shipping and handling. This is not okay what Amazon did. They shouldn't get away with this. I was lied to, given false emails, and I was taken advantage of. Please help me.Thank you,*****************************
Business Response
Date: 07/09/2023
Hello,

We have reviewed the issue filed for the **** 113-6804791-6197829 and noticed that buyer is requesting for a refund on the return shipping charges. The receipt that was provided earlier by the buyer, cannot be considered as valid as the return tracking numbers are not reflecting on the receipt. For us to consider a return receipt valid it should have the following:

1.) It should have valid return tracking numbers.
2.) It should have delivery date and time.
3.) It should have shipper details.
4.) It should have return charges involved.

Hence, we are requesting a valid return receipt to the *** Gurantee team for ** to further investigate this issue.

In Summary, we are unable to issue a refund for the return shipping charges at the moment as the return receipt provided cannot be considered as a valid evidence.

Thank you
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear bbb team, I would like to file a complaint against amazon.com. My account Alpha Beats was deactivated due to review manipulations. I contacted the account health team and was told that my account wouldn't be reinstated as that was a repeated violation. I was told that I had violated the same policy three times and the account had been deactivated permanently. But the thing is that I only violated the policy in December 2022. That time I inserted gift cards to the products asking for a review in exchange for a refund. I immediately took action and removed all the inventory from the fba storage in order to dispose of those gift cards. The problem was that a few items got stuck in transit for a long time and I couldn't return them. That's why in February ******************************************************************************************************* the storage. I immediately contacted the support team and we resolved that issue by phone. So there wasn't any violation from my side that time. That happened as for some reasons the fba team couldn't immediately send me my inventory. Therefore I would like someone responsible from the amazon team to check this issue once again and contact me regarding the status of my seller account. I am willing to provide any necessary information and documents in order to reinstate the account. Best regards, ***********************************.
Business Response
Date: 07/18/2023
Hello,

We reviewed your account and the information you provided, and decided that your Amazon seller account will remain deactivated. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with ********* withholding policy":
***************************************************************************************;

You can see your balance and settlement information in the "Payments" section of Seller Central. If you have questions about those, write to: ***************************************

Why did this happen?
We have made this decision because you have continued to manipulate ratings, feedback, or customer reviews on **********************. We have a zero-tolerance policy towards any customer reviews violations. To learn more about our "Customer product reviews policies" go to Seller Central:
*******************************************************************************
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 6, 2023 Po Box ****, **********, ** ***** Amazon Customer ******************** Headquarter ************************************************************************* To Whom it may concern: ORDER # ***-7647679-1865849 On April 2, 2023 I bought a computer from Amazon and item came defected I paid $204.24 plus tax. When opened the box the computer arrived without a power cord. I ordered a universal power cord, which was not compatible and set the laptop into smoke, I contacted Amazon and I was told to return both the laptop and the *************** cord, which was done. Both packed in separate boxes prepared by my neighbor for me. Amazon refunded the power cord, but not the laptop for $204.24, I need my money to be refunded, and each time I contacted Amazon I was told that It will be refunded, I have been calling Amazon nonstop and no result. Spoke with few representatives and reaffirmed that a refund will be process on June 26, 2023. hung up the phone when called. Waited only to have been told by a supervisor that she was going to transfer me to someone who process the refund, no refund. I contacted my bank, it was too late for a dispute, over the 60 days limit suggested thats why Amazon said to wait until June 26. June 28 called spoke with a supervisor she stated she will refund my account. As a ********************** member I deserve better it is so unfortunate, I have been treated as such by Amazon. Amazon has distanced itself from its customers. It is imperative to know that consumers cannot play with customers motion and putting them to so much stress. I would appreciate if the company would refund my account $204.24 paid for the laptop. I look forward to a resolution to my problem and will wait until you solve this issue. Please feel free to contact me if you have any questions at ************ Sincerely,********************************* ORDER PLACED April 2, 2023 - TOTAL $204.24 - Order details Ordered on April 2, 2023 (1 item)Refund requested on: Apr 26, 2023 Returned stamped
Business Response
Date: 07/14/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item ****** 14" 1i HD ************* Dual Core Celeron N4020, 4GB RAM, Webcam, HDMI, 1Year Office 365, 64GB eMMC Bundle w/ 256GB NVME SSD.

I apologize for the inconvenience that you have experienced in this case.

A careful review of your account reflects that the correct information has already been provided.

Since this item wasn't scanned by the carrier, and more than 60 days have passed, we're unable to issue a refund or assist further.

Thank you for your understanding.

Regards,
Pratap
Customer Answer
Date: 07/18/2023

Complaint: 20281487

I am rejecting this response because: The agent who responded has no clue what the issues are all about. It was amazon who had me wait for my refund when they indeed know that, the time will elapse to get my refund. Agent, I spoked with discussed giviing my refund on the 26 of June because the system will not allow them to process no refund until that particular day.
Amazon agents has the tendency to play game with customers and I am not one to play game with as I am brilliant. That's why few people are canceling their accounts including myself. I canceled my prime account and had absolutely nothing to do with Amazon anymore if I don't get my money. This is highway robbery knowing that i bought the laptop for my birthday and they sent the item defective, I returned the item. My neighbor and my friend both are witnesses of the box and they were the ones packing the box. For Amazon to reject my refund is ridiculous. They don't care about customers, only themselves. This is unacceptable.

Sincerely,

********************************
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Me son and his wife live in Europe, they registered with Amazon for baby gifts back in February, the baby was just born June 25, as soon as I saw the baby registry, I a bought 600 dlls worth of baby gifts amongst those gifts I ordered a baby bottle sterilizer, without thinking the electrical current there is 220 and not 110, so recently they saw that the sterilizer would not work in Europe. I contacted Amazon, the item is new, has never been opened.. they say they cant help because the time has expired I think this is a big injustice baby registry gifts are bought loooong time in advance, the baby was just born, I asked to talk to a supervisor but they say there is nothing they can do, theyre just being robotic about their rules . Its very frustrating Ive always been a good customer to **********************, thank you
Business Response
Date: 07/08/2023
Hello ******,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I understand your concern regarding the order ending with **** for Papablic Baby *************** Steam Sterilizer and Dryer.

Upon reviewing, I see that the return window of this item has already been expired on May 31st 2023 unfortunately we are unable to issue return label for it.

However, as a one time exception I will go ahead and issue refund for the item that is $79.95 as a gift card on to your account.

If you are okay with the gift card refund please do write us back stating the same so that we will go ahead and issue refund for it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sai babu
Amazon.com
***********************************
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I SENT MY PACKAGE BACK TO AMAZON THEY RECEIVED IT JUNE 17TH 2023 THEY TOLD ME IT WILL TAKE 2 WEEKS FOR REFUND IT HAS BEEN MORE THAN 2 WEEKS STILL NO REFUND TALK TO SUPERVISOR THEY TOLD ME IT IS UNDER INVESTIGATION ORDER # ***-6247627-7727415
Business Response
Date: 07/18/2023
Hello Rico,

I'm ***** I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the delayed refund for your order of **** KC242Y Hbi ****" Full HD . We escalated this issue to the relevant team internally and it'll take a bit more time than usual.

I just wanted to let you know I'll write back in 3-5 business days with more information.

Regards,

*****

Amazon.com

*****************************
Customer Answer
Date: 07/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Customer Answer
Date: 07/28/2023
amazon.com still has not correct and honored the refund policy to me today is 7/28/23 i havd been calling them been asking to speak to a supervisor they hang up on me this is not good customer service i ordered something from them and i sent it back and i am supposed to get a refund still waiting and they got it back last month why are they not giving me my refund as they told me they would do that i put a bbb about them thought they were going to resolve it but it was not ever resolved i just want my refund from them the order number is ORDER # ***-6247627-7727415
Business Response
Date: 09/10/2023
Hello ****,

I'm ***** I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in responding. We escalated this issue and found out there is a technical error that is causing the delay in refund.

************* is actively working on to fix this issue and it is taking longer than expected. Unfortunately, we are not able to speculate or provide any estimated time of this getting fixed. We'll be happy to issue a refund in form of gift card balance which will be processed within 24 hours.

I request you to please confirm if you'd like to have this refunded to your gift card balance.

We look forward to hearing from you soon.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
06/21/23: Ordered a $400 Router 06/23/23: Received the Router 07/06/23: Processed Router for *************** 06/27/23: *** shipped 06/30/23: Rec'd by Amazon 07/06/23: Refund still not rec'd 07/06/23: Called Amazon. Advised that refund could take up to 30 days This is totally unacceptable. They've already had the item for a week
Business Response
Date: 07/07/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-4154788-5941864 regarding the refund for the item you returned.

Based on return tracking information, the item marked as received at fulfillment center on Jun 30, 2023.

Once the item is returned it takes 2-3 weeks to get the refund processed. The item will be checked and the refund will be processed automatically.

You'll receive the confirmation email to your registered email address once the refund is processed. I request you to wait for the refund to be processed.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/08/2023

Complaint: 20281338

I am rejecting this response because: I find it unacceptable that it should take a month to credit my account. They were able to charge my account in a matter of seconds. Amazon received the returned item on June 30th, and it's now July ********** still don't have my refund. There's no earthly reason why it should take a month.

Sincerely,

*****************

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