Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,249 total complaints in the last 3 years.
21,822 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased a used watch on Amazon ( Order tracking no is 111-5530807-5616242) . It was used like new Invicta Men's Pro Diver 40mm Steel and Gold Tone Stainless Steel Automatic Watch with Coin Edge Bezel, Two Tone/Blue (Model: 8928OB). Watch was delivered on June 12 and turned out to be defective . I did returned the watch to Amazon.com using *** shipping level provided ( Tracking no 1ZT39T369035398766) . The item was delivered to Amazon on 28 June , 2023 as Per *** tracking.However As of Today July 7 , 2023 I haven't received my refund . I believe Amazon is engaged to unethical practices of not processing timely refund of defective item and is hoarding customer's money .
Business Response
Date: 07/10/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund for the returned item Invicta Men's Pro Diver 40mm Steel and Gold Tone Stainless Steel Automatic Watch with Coin Edge Bezel, Two Tone/Blue.

I apologize for the inconvenience that you have experienced in this case.

I've issued a refund of $53.45 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Thank you for your patience and understanding.

Regards,
Pratap
Customer Answer
Date: 07/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/07/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 3,2003 I placed an Order # ***-8997588-9128220 to HASLE OUTFITTERS 17oz. Stainless Steel Water Bottles Bulk of one 4 Pack Gray $32.16. Amazon unethically placed an additional order for the same product Order #***-9038194-8759448. When I called about being charged the additional $32.16 I was informed that I had ordered two. I proceeded to ask how if I had ordered two, why would there be 2 separate order numbers and asked them to show my original order. The customer service representative said she couldn't do that I had to have ordered separate order with minimal packaging. This isn't right! This isn't the first time they have done this to me. The first time was around Christmas a few years prior so, I assumed that it had just been an error since it only had one order number. How many times have they done this to others? I have no doubt that it was intentional especially since they tried so hard to say I made the error but could return if I didn't want to keep it. I think that they should somehow be accountable for such actions
Business Response
Date: 07/19/2023
Hello ********************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I understand your concern regarding the duplicate order for HASLE OUTFITTERS 17oz Stainless Steel Water Bottles Bulk.

Upon checking both your orders, I found one was placed via "Buy Now" option, and the other was placed via adding it to shopping cart. Both the orders have different timings.

I'm sorry for any confusion, however, our system shows that both orders were placed at different timings and separate shopping methods.

I'd like to confirm that a full refund of $32.16 was already issued on one of the two orders on July 13, 2023.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 07/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************************
Initial Complaint
Date:07/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AMAZON has given my PERSONAL contact information to a vendor called SHINEMORE (some Asian faux company) who is harassing me by email (three times) and now via the **** because I gave them a bad review (their product caused a physical burn on my face). I have contacted Amazon numerous times and they give me the run around and claim the vendor is contacting me through THEIR system. WRONG! THE VENDOR NOW HAS MY HOME ADDRESS, PHONE NUMBER, AND EMAIL ADDRESS AND WILL NOT LEAVE ME ALONE. I have filed a complaint over the phone with the *** who suggested I contacted you to intervene to help me. I AM AFRAID OF THIS VENDOR and the language they are using. Your help would be greatly appreciated. Please note the lines at the VERY bottom of the **** letter. They keep phishing for my actual email address, baiting me to contact them. I was told my Amazon NOT to reply to them. Again, I am afraid of them and am going to report them to the **********************************.
Business Response
Date: 07/10/2023
Hello,

I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry you've had a negative ordering experience with one of our sellers; we take reports such as yours very seriously.

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

Thanks for making sure were aware of your experience, and we look forward to serving you in the future.

Regards,
Pratap
Customer Answer
Date: 07/13/2023

Complaint: 20288015

I am rejecting this response because:
This is same, meaningless rhetoric and word salad they've given me since I began receiving inappropriate emails and **** mail from the vendor. It did done NOTHING to stop the vendor from contacting me. The ******************* reps are reading from a script, are OVERSEAS, entirely different cultural values, clueless, about the harm that has been done.
I want a GUARANTEE, IN WRITING, that the "Shinemore" vendor will NEVER, EVER again harass me or other customers who leave negative reviews on Amazon's site. NO CONTACT WRITTEN, ELECTRONIC, OR BY PHONE. NO PHISHING for my personal or financial information via emails, physical letters, phone calls, NOTHING. They should be FINED for what they put me through, and who knows how many other dissatisfied customers. I want a GUARANTEE, in WRITING, that the vendor has destroyed my contact info. Understand that this matter is now a case file with the Wake County (****) ******************** and the (****) ************************ for harassment and breach of privacy policies. *********************** and my attorney will be the next steps if I receive ONE more contact incident.
Also, the BBB needs to give a VERY stiff warning to Amazon that personal customer contact information between them and third-party vendors who use Amazon to ship their products MUST be kept private and confidential, that harassing customers is UNACCEPTABLE under ANY circumstance. Amazon and it's odd assortment of foreign vendors in particular think they are untouchable, providing often dangerous and untrustworthy products without regulation. If they don't like negative reviews, they need to grow up or close up shop. Mine wasn't the only negative review. This is all very dangerous and my sheriff's office and the *** were in total agreement
And with the BBB even PARTNERING with Amazon (per BBB home page posting), well, that is a major conflict of interest and very discouraging in this context.

Regretfully,

*********************
Initial Complaint
Date:07/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i purchased a scooter, a scooter cover, & a 2 year warranty thru Amazon on march 28th. the scooter arrived on april 4th & i contacted the dealer, smart deals now, on april 5th to tell them it was defective. the frame was broken & they kept asking for part numbers so they could send parts. i tried explaining to them that the parts would do no good if there was nothing to attach it to. after months of going back & forth via text they told me to contact amazon. Amazon said they cant help. Please, i have a string of ************** i had sent them but nobody has helped. its like somebody just stole ***** dollars from me. I would greatly appreciate any help i could receive. Thank you PS i dont know how to forward the string of ************** from my phone.
Business Response
Date: 07/09/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 07/14/2023

Better Business Bureau:

accepting response pending reimbursement & return of merchandise.

Sincerely,

*******************************
Customer Answer
Date: 08/10/2023
i have not received one e-mail, text, or phone call regarding this issue since you closed my case. i asked for reimbursement & to return the merchandise but no one from the dealer or amazon has reached out. this is not closed.
Customer Answer
Date: 08/16/2023
So, the same old song & dance. This country is unbelievable. you don't think i need to be compensated? i bought a product that was defective before it was opened. Im not giving up..... Seriously.....Merchandise that shows up ***************** already defective & they try to make you pay for it....shameful. Are you gonna help or not?

Customer Answer
Date: 08/17/2023
******************************* order id#******************* tracking id# is in the photo I sent you.
Business Response
Date: 08/22/2023
Hello *******************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the issues that you experienced with your SmartDealsNow Powersports ************* Adult Street Scooter .

Because more than 30 days have passed since you received this item, we or the seller can no longer accept a return.

Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.

I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty.

Most manufacturers list contact information on the product packaging.

If you can't find the information there, you might want to try doing a web search to find their phone number or website.

Upon checking your order, I found it was sold and fulfilled by a third party seller.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 08/26/2023

Complaint: 20287969

I am rejecting this response because: I have been in contact with the dealer/Amazon before the scooter was even out of its crate. The day it arrived, there was broken bolt for the trunk & the tail light assembly had a broken frame. The muffler & frame assembly fell off a few days later. Dealer told me to contact Amazon, Amazon told me to contact the dealer. Theyve been jerking me around since April 6th & you should already have the photos Ive sent. If needed, I can send the messages since day 1. Its convenient to talk about 30 days now.

Sincerely,

*******************************
Customer Answer
Date: 08/26/2023
If you have any questions or need to contact me, you can me at ************. Thank you!
Initial Complaint
Date:07/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************************* <***********************************>10:23?AM (3 minutes ago)to me Dear BBB, My name is *************************, owner of Nukes Online. I was a 3rd party seller on Amazon.com. Recently, my store has been deactivated due to a verification. Ive thoroughly provided them with every document theyve request yet with no evidence, explanation, or resolution theyve terminated the store. However, I am writing today about the theft of my products Amazon.com has committed. On February 13th, 2023, well before my store was wrongfully deactivated I sent in my product. 36 Units of ASIN B07S65273Q. Amazon proceeded to receive and transfer my product. Several weeks later the product was still not in stock. I reached out regarding the issue and they informed me it was still be transferred. Fast forward another month and 0 out of 36 units were received. I have attempted to contact, retrieve, or be reimbursed for the lost product. Amazon has denied, denied, and denied. This is utterly unacceptable and has cost me thousands of dollars. Their inexcusable responses have left me no choice but to look for further action. I will not accept a blanket statement response. I want this searched, I want this resolved, and I want this situation to be rectified. For once, Amazon.com needs to be held accountable for their actions to 3rd party sellers.
Business Response
Date: 07/10/2023
Hi Team

Greetings from Amazon Selling Partner Support Executive Escalation Department.

I understand your concern is regarding the missing units in the shipment FBA170ZHTH62.
Upon checking we see that frontline case id: *********** is being worked by the inbound specialist team.
Please note that the case is being reviewed by the inbound specialist team and they need wait until they conclude their investigation on the shipment ID : ************ for the units B07S65273Q.
Initial Complaint
Date:07/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My email is associated with someone elses account on ********************** and yet they refuse to contact whoever has it and verify their own information even though Ive told them its mine and is associated and linked to every-other account that I have. Its pure laziness that they cant reach out and verify whoever that person is and update their correct email that *** had for 2 years with my married name and the year I got married and have it removed off of someone elses account so it can be put on my own personal account instead of having to use an old one with the wrong name. Ive spoken to 3 people who have refused to do anything to correct the issue so that my information is up to date with my correct contact information.
Business Response
Date: 07/09/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern you have shared with reference the account related email and have reviewed the matter. Owing to security related reasons, we will not be able to make any changes over a emailed complaint.

I recommend you reach **************** over chat or call to reach our Account Change specialists so they can look into the matter. In case you need assistance, I would recommend you ask to speak with a supervisor.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

We assure you that our teams will look into the matter and assist. I am not able to offer any specific outcomes or resolution in this connection.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/13/2023

Complaint: 20287650

I am rejecting this response because: Ive reached out to customer service and a manager there and Ive reached out to Amazon corporate office. None of which were willing to assist.

Sincerely,

*********************
Business Response
Date: 07/18/2023
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

While I see your contention, we will not be able to require a customer to change an email or phone number on their account.

Considering that you would be receiving emails pertaining to the other account holder, you may be able to call them by yourself and explain the situation.

While an Amazon account is involved, the issue relates to ownership / usage of an email address, so I would recommend you reach the other account holder directly in this matter.

This is the best answer and solution we can provide at this time.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/19/2023

Complaint: 20287650

I am rejecting this response because: I dont have access to whoever it is that has my email linked to their account. If it was so easy Id have already done so and avoided all of this. Amazon has the customers information to contact them and verify that all their account information is up to date. I dont. All it takes is a phone call to verify it all and update it to their correct one.

Sincerely,

*********************
Initial Complaint
Date:07/07/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After being an Amazon Prime Member for a few years, I have suddenly, at Amazon's convenience, been told that "YOU MUST CANCEL AN ORDER WITHIN 30 MINUTES" or it will be sent to the shipping department. Also, they have for the past two years not been fulfilling THEIR end of the Prime Membership by getting items to me on the date shown at checkout. I have had numerous packages mysteriously "delayed" for days to a week. This is far from what I am paying for. That aside, the most pressing issue is the 30 minutes to cancel your order which does not show up at any stage of the viewing, adding to cart and paying process. Amazon spokespersons told me that this has always been their policy but I find that they use this "HIDDEN POLICY" at their whim to push items they want to offload onto people who later discover that the item is not what they initially thought it was and try to cancel before shipping. Amazon need to CLEARLY put this policy in legible letters at all three phases of purchasing, as in, item page, added to cart page and checkout/payment page.
Business Response
Date: 07/11/2023
Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The Prime FREE Two-Day Shipping has and continues to reference the shipping method used, which has not changed. When items ship through the designated carrier, they are shipped using the expedited shipping method specific to Prime shipments. There may certainly be carriers currently experiencing some delays, but items are still shipping out with the same methods.

The Amazon Prime Shipping Benefits description page (*****************************************************************************) states, If the item you're ordering is out of stock or unavailable to ship immediately, the shipping method time starts when the item ships. For example, it will take two business days after an item ships to reach you with Two-Day Shipping.

Additionally, Amazon.com Help: Guaranteed Delivery Terms and Conditions (*****************************************************************************) also specifies The Delivery date guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.

I request you to please help us with the specific orders which were delayed and not delivered as per Prime ETA. We shall forward them to the relevant team for an investigation.

Also, customers will have 30 mins time to cancel their orders immediately after placing. Order Fulfillment is an automated process and the system starts the fulfillment process after ************************* case if the item has not reached the dispatch step, we can cancel it from our end.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*****
Amazon.com
***********************************

Customer Answer
Date: 07/11/2023

Complaint: 20287637

I am rejecting this response because: DO THESE PEOPLE EVEN READ THESE COMPLAINTS? This "reply" is nothing more than a typical copy and paste response. The complaint is not about shipping times, it is about Amazon not CLEARLY stating on their listings that you have 30-minutes to cancel the order. How many people who use Amazon are aware of the 30-minute cancellation policy? I will not accept any resolution other than Amazon doing the right thing by putting this notice on ALL of their listings in an easily placed area such as below the "Add to Cart" buttons and the "Checkout" button and "Payment" button. NOT TINY ************ AT THE BOTTOM OF THE **** WHERE YOU NEED A MAGNIFYING GLASS TO READ IT LIKE TYPICAL BUSINESS PRACTICES.

Sincerely,

*********************
Business Response
Date: 07/28/2023
Hello *********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

When an order is placed with a seller, you have 30 minutes to cancel the order. After 30 minutes, you can request cancellation directly from Your Account ***********************/your-account). Select the order you want to cancel and click the "Request cancellation" button.

If the seller has already shipped your order and can't cancel it, you can arrange a return through our ********************* (*************************************). The ******************** walks you through the return process and automatically contacts the seller on your behalf. The seller will respond with either a mailing label or additional instructions, typically within 48 hours.

Orders which are sold and fulfilled directly by Amazon can be cancelled before the orders reach the shipping stage.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

*****
Amazon.com
*****************************

Customer Answer
Date: 08/04/2023

Complaint: 20287637

I am rejecting this response because: I WILL NOT ACCEPT ANYTHING OTHER THAN AMAZON CLEARLY PLACING ON THEIR LISTINGS UNDER THE BUY NOW, PAY NOW AND CHECK OUT/PAYMENT PAGES THAT YOU HAVE 30 MINUTES TO CANCEL THE ORDER

Sincerely,

*********************
Customer Answer
Date: 08/08/2023
More Information...AGAIN - I FIND IT VERY DISCOURAGING THAT THE BBB IS CLOSING A LEGITIMATE COMPLAINT ABOUT AMAZON SIMPLY BECAUSE AMAZON KEEPS RESPONDING BUT DOES NOT REPLY ABOUT THE COMPLAINT. SIMPLY RESPONDING DOESN'T MEAN THEY ADDRESSED THE COMPLAINT AND THESE MEGA CORPORATIONS HAVE OBVIOUSLY FIGURED OUT THAT ALL THEY HAVE TO DO IS TO KEEP GIVING THE RUN AROUND WITH DODGY RESPONSES AND IT WILL GO AWAY.
Initial Complaint
Date:07/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am beyond appalled at the level of service I have received from Amazon. After spending thousands of dollars and being a Prime member for years, I truly cant believe they would treat a long standing customer this way. I purchased a ******** Switch on 4/24/23 & returned it less than a week later. I reviewed their return policy in full before making the purchase, to ensure there would be no issues IF I decided to return. To further cover my bases, I even confirmed with a rep over the phone that I would be able to return FOR ANY REASON. After playing it for a few days, I realized it just wasnt for me. Too kiddish, and I didnt have the time I had hoped to play. So I initiated the return and packaged it up as if it had never been opened. I follow up on the status and see I was only refunded $23.17 (sales tax) as opposed to the full $332.17! I immediately called Amazon where I was met with a very rude overseas agent (wont mention name but its in my file) who stated the item was received damaged. I said DAMAGED? Absolutely not. It was in perfect condition. If it was damaged, I would have selected that from the list of reasons why Im returning. She proceeded to literally argue with me, at one point implying I was deceitful. Are you kidding me?? I have since spoken to a handful of Amazon reps who all tell me something different. One says I would be charged a restocking fee, but it should not be 100% of the item. Another says I shouldnt be charged anything. With all the back and forth, I decided to dispute the charge with my bank (Amazon Prime **** Card through CHASE). ***** submitted the claim, and Amazon came back saying they never received my return. Wow heres something new now! AMAZON, I have screenshots of my conversation with different reps confirming the return, as well as the ***** tracking confirming receipt. What happened to you saying it was damaged huh? All of a sudden now you claim you never got it?! Good thing for tracking right?! Now give me my money
Business Response
Date: 07/09/2023
Hello *******************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the refund amount on your return and have tried looking up more information on this issue using the information you have shared. As no order number was shared, and the email address did not link up to any recent orders, we need more information to proceed and cannot issue any refunds at this time.

We need to you to write back with full order numbers and the email / phone number of the account to place the order referred to.

In the absence of this information, we are not able to speculate on the reasons of the said short refund. I look forward to hearing from you.

Please feel free to contact us directly by replying to bbb@ amazon.com if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 07/15/2023
Order # 114-9656782-8151467
email *********************
phone # ************
membership is under ************************** Student Prime member
Business Response
Date: 07/27/2023
Hello *******************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for writing us with the order number for your returned item, it was most helpful. We regret the misunderstanding in this case.

I see the information shared with you about the refund amount was correct, in this case the restocking fees applied. On some returned items, restocking fees apply as clearly stated in our refunds policy.

I share the link to the page for reference. Please look under the section "Partial Refunds or Restocking Fees".
******************************************************************************************;

While see your concern, we will not be able to issue any refunds in this matter. We appreciate your understanding.

Regards,
Raman R.
Amazon.com ****************
Customer Answer
Date: 08/03/2023
I do NOT accept this resolution as this is not a resolution to this matter
Initial Complaint
Date:07/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 16th, after telephone contact and received by email with the ********************** employee name ****************** he instructed me to send the order products 111-8048074-8161030 and 111-1144266-3904232. According to the guidance, I needed to hire a courier, pay for the shipping fee, and after ********************** received it I would be refunded. After doing exactly what I was asked to do and paying the amount of $1,561.24, I contacted ********************** and received the news that the maximum refund for each product would be $300. I informed that as requested on the 16th of May through a telephone call and contact by email that ********************** would be responsible for the shipping costs. After providing all the information requested by the agent, I was informed to wait 7 business days for the case to be resolved. After that date, I got in touch to get a response from the case, however, the agent asked me for all the information again to open a new case. And this went on for 3 or 4 times and until today I have no solution.Product was shipped and paid for by ***** on June 2nd and was delivered to ********************** on June 7th.It's been over a month and I still haven't received any response. I already have my credit card payment overdue and no one from ********************** can give me a solution.Amount paid to ***** carrier $1,561.24 Follow amazon order number 111-8048074-8161030 and 111-1144266-3904232 ***** TRACKING ************ ************ ************ ************ ************ ************ ************ ************ First I'm opening this case at the BBB, if I don't get a response I'm going to sue **********************
Business Response
Date: 07/11/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the return.We have researched this matter and confirmed that the dispute on order 111-1144266-3904232 has
been resolved in your favor already and for the dispute on order 111-8048074-8161030 we have asked your card issuer to close the dispute
in your favor you should have already received a refund.No further refund is due.
Kindly contact your card issuer for more information on the credit card refund.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 07/11/2023

Complaint: 20287547

I am rejecting this response because:

Amazon's care for customers is unbelievable, at no time did I question the return on the amount of the products. Did you open the attached files? Did you read what was asked? Reimbursement of shipping costs for the products requested by an Amazon employee was requested according to the attached email. Please, at least read the ticket and open the attachments so that I and you don't waste any more time, and give me a solution, because I keep paying late interest on my credit card. I request for refund paid by ***** as amazon requested. Please GIVE my money back ASAP

Sincerely,

Adonai *********
Business Response
Date: 07/15/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.Kindly note unless there is a quality issue the merchant is not liable for the shipping charges.We kindly request you to contact the seller for any further assistance.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 07/18/2023

Complaint: 20287547

I am rejecting this response because:

As per the picture of the attached email received by an Amazon employee on May 16th through the employee whose name is ****************** requested that I send the products paying the shipping costs that upon receipt I would be refunded by Amazon. This is an orientation I received after a phone call and email, as shown in the attached image. Guidance received by the personalized service Amazon's prime service, which as far as I know is a serious and reliable company.

Please I need the refund ASAP

Sincerely,

Adonai *********
Initial Complaint
Date:07/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon put a hold on my account pending verification of gift card ownership. After providing the requested information they closed my account with no reason given. This is very harmful to myself, family, and business, as my account contains a huge collection of digital goods used by myself and children, the aforementioned gift card balance, as well as physical items with warranty claims. Since I use the same login in multiple jurisdictions (in particular Amazon.de - ******* where I have a business account), this also has potential legal ramifications, as I have lost access to required tax reporting information.
Business Response
Date: 07/31/2023
Hello BBB,

We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7/31/2023.

Sincerely,
*********
Amazon.com
Customer Answer
Date: 07/31/2023

Complaint: 20287272

I am rejecting this response because:
********* from Amazon stated that they sent me an email today (7/31/2023) with further steps to regain access to my account. Unfortunately she is mistaken, I have received no email from Amazon since July 14th, when I was told to log in and follow the on-screen instructions. Unfortunately there are no instructions when I attempt to log in, but simply a statement that they have received my documents but "cannot remove the hold on [my] account at this time". I just attempted to log in again with the same result.
This is unacceptable. I fully complied with their information request and this hold seems arbitrary. I must reiterate my request to have my account restored.
Respectfully,

*********************
Business Response
Date: 08/05/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7/31.
Sincerely,
Amazon.com
Customer Answer
Date: 08/10/2023

Complaint: 20287272

I am rejecting this response because:
This is appears to be a verbatim copy of their previous message in which they state that they sent me an email on 7/31 that requests some information from me. I received no such email. If I attempt to log in, I'm faced with a generic response about my account being on hold.
At the very least I would kindly request that the email be sent to me. But my account has now been on hold for over a month (July 6). I sent them the payment details they requested, several times in fact. After the hold was placed on my account, I was charged $91.46 for Amazon.de business prime on July 10th, the use of which I am being unfairly denied.
I humbly reiterate the request that access to my account be restored.
Sincerely,

*********************
Business Response
Date: 08/17/2023

Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 7/12/2023.

Sincerely,
Amazon.com
Customer Answer
Date: 08/20/2023

Complaint: 20287272

I am rejecting this response because:
This is entirely unsatisfactory. Amazon has closed my account with no reason given after I complied with their information request. In doing so not only are they costing me thousands in value accrued over many years of being a loyal customer (first purchase made over 20 years ago), but they have charged me the yearly rate for business prime on Amazon.de *after* blocking my access - further damaging me financially with their arbitrary and unfair business practices. I am losing, among other things, a digital library including books and software purchased for myself and my children, valuable information for my business (tax invoices, customer information), ********************** credit, and warranty and support information. How is this an acceptable business practice? I have not violated any "term and condition". I was flagged, I assume, by some ****** sensitive AI system and am being treated unfairly ever since.
Sincerely,

*********************

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