Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

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  Amazon.com

  715 Airtech Pkwy Plainfield, IN 46168-7442

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a chair - Flash Furniture X10 Gaming , ************* Ergonomic Computer PC Adjustable Swivel Chair with Flip-up Arms, Black Leather Soft ************************************************************************************* on June 30th, 2023 from Amazon. The vendor for this order was Flash Furniture. The chair was stated as "Delivered" on July 2nd, 2023 at 1:25 PM CST. I checked for the package at 8:25 PM CST the same day and it was not there. I chatted in with Amazon customer service and requested help - they advised that I had to file a police report, which I did. Upon contacting them back with my police report information, I was told that because the hold time to speak with the ******* ***************** was longer than 4 minutes, my report is "invalid".I was on the chat with them for over 2 hours, during which 5 different reps dropped the chat and I was transferred to a new rep each time. This is unacceptable as I paid $134.14 for a chair that I did not recieve and they are refusing to refund me or rectify the missing item. I want my money back.

  Business Response

  Date: 07/09/2023

  Hello ***,
  
  I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding the order ending with 3017.
  
  Upon reviewing the details, I see that we were unable to validate the police report. I request you to file another police report and contact us back.
  
  In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered.
  
  The Police Report must be filed before 30-August-2023 to be considered for review.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  Regards,
  
  Sai babu
  Amazon.com
  ***********************************
  

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from Amazon.com, order #***-1432222-0257819, but never received it. I was advised that a refund was issued to my bank account, it was not. I was given a transaction number to give to my bank in order to assist in locating the refund. I took that information to my bank and it was not found. I have not received my refund. I have attempted several times to communicate this to Amazon to no avail.

  Business Response

  Date: 07/12/2023

  Hello ******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I'm sorry to hear of the issue you have shared with us that the refund of $20.28 is reflecting on your bank statement.
  
  I have escalated this issue to the Payments team and received an update from them stating that the charge for your order 111-1432222-0257819 was voided and not completed so no refund is due on the order. Please check your bank statement and you should see that the charge was never completed for this order.
  
  Thank you for your patience and understanding. We look forward to serving you in the future.
  
  Regards,
  Pratap

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some tshirts for my nephew to be delivered to ******************************************************************* but he told me upon receiving his package he discovered their were bugs in his tshirts, they were ripped, in the wrong color from which I ordered him gray but he got black..When I first discovered this I been reaching to someone at Amazon for very long time to resolve this but they are not doing anything about it..I recently reached out to a supervisor by the name of *********** on July 7 in she did absolutely nothing about it she put no effort or energy into my situation. Me and my nephew is sick with COVID vivarant bad off sick on quarantine and we wouldn't have away to send back this item that still falls in the window were it can be returned and we don't want to get anybody else sick in the process. We would like a full refund the shirts were already damaged, the wrong color, and had bug infestations on them. The mess up is on Amazon end we didn't expect to receive anything like this this is not professional. My order number is 111-0051379-5779441 we don't want no replacement, gift card credit, or promo credit ,we want our money back in full refund back to card number ending in ****. I will attach screenshots of the damaged shirts and proof they are the wrong color. All 4 shirts were damaged the same and came as the wrong color you can't see the bugs on photonmy nephew said he had to shake bugs off at the door so they would not come into his apartment.Please forward this to a supervisor that will assure something is done thank you.

  Business Response

  Date: 07/09/2023

  Hello,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us that you received damaged and defective item ***** Men's Essentials Short Sleeve T-shirt Value Pack (4-pack),charcoal heather,4X-Large.
  
  I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.
  
  Upon checking I see that this is a returnable item. We are unable to issue the refund without the return.
  
  Please return the item for the refund.
  
  Your patience and understanding are greatly appreciated.
  
  Regards,
  Pratap

  Customer Answer

  Date: 07/21/2023

  I'm contacting you guys in regards of complaint number ******** Amazon. When guys contacted me I was on vacation therefore I couldn't respond to complaint I filed against Amazon. I saw their email stating I could get a Amazon gift card credit in by the time I came back to respond you guys closed the case. I did reach out to Amazon on July 20 2023 to take them up on their offer I spoke to someone by the name Ansar but they would not give me the gift card credit I was promised. I told he or she I already spoke to someone about my issue through BBB. I have the person name in all but they changed their mind all of a sudden. I would like to know what else can be done. They were dishonest and didn't keep their promise.

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I just ordered a movie from Amazon and was charged for the movie but it kept cutting off so I contacted Amazon the representative didnt know why so she canceled my order and told me order it again I explained Im not paying twice for the movie and asked for a supervisor or team lead I was told I couldnt speak with them because I would be told the same thing she told me I asked repeatedly for a supervisor and was told no I asked the representative for her name and ID# she blatantly lied and said her supervisor said she couldnt give me her ID# but I know if you ask for a Amazon employee ID# they supposed to provide it so I asked since she canceled my order for the movie could she add it credit to my account she said no and told me if theres nothing else goodbye I would like the movie I rented or to be credited for it!

  Business Response

  Date: 07/09/2023

  Hello,
  
  
  I'm ***** from Amazon.com. 
  
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  
  We look forward to seeing you again soon.
  
  
  
  
  *****
  Amazon.com
  *****************************
  
  

  Customer Answer

  Date: 07/09/2023

   
  Complaint: 20288709
  
  I am rejecting this response because:they know the order number and I have tried to resolve this issue with multiple people at Amazon here is the order#D01-1493428-6099420 the movie title is American Me.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/24/2023

  Hello ***********************,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the experience you had with your recent order. We pride ourselves on resolving customer concerns quickly and accurately and I'm sorry this didn't happen when you contacted us earlier.
  
  Digital orders differ from retail orders in that any refund exceptions can only be issued back to the same payment method that was originally charged. The $4.13 refund you were provided with should have posted to your bank by now. You can view details of the completed refund on your Amazon.com account:
  
  **********************************************************************************
  
  In addition, as a small token of apology for the time and effort you've spent trying to resolve this matter, I've added a $10 Amazon.com Gift Card to your account. It will apply to your next order, and you can view your balance and usage history in Your Account here:
  
  *************************************************
  
  Thanks for making sure were aware of your experience, and we look forward to serving you in the future.
  
  
  Regards,
  
  *****
  Amazon.com
  *****************************

  Customer Answer

  Date: 07/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB Investigators,Amazon has linked my current selling account, ******************* Accessories, to a business I sold in May of last year, Allegra Exports. They keep asking me for evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation.That fact is I DID provide that documentation plus conversations with the new owner notifying them that they had not updated the information in Seller Central BEFORE my account was suspended. I was receiving email notifications and even returned packages!The new owners failure to update the information after I no longer had access does not mean I still own this business! Amazon is refusing to take this into consideration. What more do they need, a contract signed blood?

  Business Response

  Date: 07/09/2023

  Hello, 

  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on July 9 2023. 

  Thanks, Amazon.com Seller Performance

  Customer Answer

  Date: 07/14/2023

   
  Complaint: 20288580
  
  I am rejecting this response because:

  I cant believe the reply Amazon provided is the same email they have been sending the entire time. Clearly, they do not care to investigate or review the documents I provided.
  
  Amazon has linked my business to a completely different entity I sold in May of last year. They keep asking me for evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation.
  
  That fact is I DID provide that documentation plus conversations with the new owner notifying them that they had not updated the information in Seller Central BEFORE my account was suspended. I was receiving email notifications and even returned packages!
  
  The new owners failure to update the information after I no longer had access does not mean I still own this business! Amazon is refusing to take this into consideration. What more do they need, a contract signed blood?
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/28/2023

  Hello,
  
  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on July 28 2023. 
  
  Thanks,
  Amazon.com Seller Performance

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 20, 2023 I ordered JHBOX Solar Lights 4 pack on Amazon .com. The order was delivered on March 23rd. I started using the solar lights in May 2023. At the end of June 1 light stopped working. I contacted Amazon to help me contact their vendor for a replacement. After a lengthy conversation with their customer support team they cannot help me contact their vendor nor can they contact their vendor.I am requesting a replacement light. They offered to allow me to return all 4 lights with the stipulation that I pay a restocking fee and postal fee.This is not acceptable! I am happy to return the faulty light but feel they should pay the restocking fee and postal fee.Thank you for your help in this matter.*********************************** ************ ************************

  Business Response

  Date: 07/10/2023

  Hello *******,
  
  I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the defective item JHBOX Solar Outdoor Lights 4 Pack, Flat Solar Disk Lights with Ground Stake Landscape Lighting for Patio Yard Garden Decorations.
  
  Upon checking, I see that the return window was expired. Unfortunately we will not able to send the replacement or issue the refund in this case.
  
  I'd suggest you to please contact the manufacturer for any assistance with this product.
  
  Thank you for your patience and understanding.
  
  Regards,
  Pratap

  Customer Answer

  Date: 07/14/2023

   
  Complaint: 20288558
  
  I am rejecting this response because:  I have not been provided the contact information for their vendor that I asked for.  They have provided an internet link that tells me to contact Amazon.  I am aware that the return period has expired.  I do feel the defective item should be under warranty and eligible for replacement.

  An entity as powerful as Amazon surely has the ability to help me in this matter.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 07/28/2023

  Hello *******,
  
  I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry to hear of the issue you have shared with us regarding the defective item JHBOX Solar Outdoor Lights 4 Pack, Flat Solar Disk Lights with Ground Stake Landscape Lighting for Patio Yard Garden Decorations.
  
  I've made an one time exception and issued a refund of $38.09 as gift card to your Amazon account. These funds will be automatically applied to your next order. You can view your gift card balance and activity here:
  
  *************************************************
  
  Please reorder this item.
  
  Your patience and understanding are greatly appreciated.

  Regards,

  Pratap

  Customer Answer

  Date: 08/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon has wrongfully deactivated my seller account. They have accused me of being related to an account I had never even heard of until my account was deactivated. I have no ties whatsoever to the related account **** Warehaus and Amazon has put me in the impossible position of disproving a false positive when I have zero context or understanding why our accounts are related. Via an advanced ****** search, I located the owner of the related account. He lives across the country and we have no common associations, which he explained in an email to Amazon. I also explained to Amazon that my financial information has been compromised several times and I dont know how these scammers used my financial info, but I understand seller accounts can be linked with financial data. I cant account for why else we would be related and Ive done my very best to explain my innocence to Amazon, but they have stonewalled me. Can you help?********************* Biscuits Toybox Merchant Token: APVWAGR7UNDAP

  Business Response

  Date: 07/09/2023

  Hello, 

  We have reviewed this sellers account and require more information to complete our review.  We have requested the necessary information from the seller via email on July 9 2023. 

  Thanks, Amazon.com Seller Performance

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ************** from a third-party seller on Amazon that was backed by Amazon's 90-day A-Z guarantee for a new house I hadn't moved to yet. Because I had the peace of mind of their 90-day guarantee, I didn't install the ** immediately to keep it clean from the construction that I was having.Around 35 days after the delivery of the **, I install it and I notice it was defective on 3 of its 4 sides. It's hard to explain, but basically, the led lights for 3 of its 4 sides (up, left, and right) are broken, and the ** shows random colors when it's on, and even when the ** is off, you can see the difference between the defective areas and the rest of the display. My best guess is that the ** has been dropped which caused this type of damage.I file a claim with Amazon's A-Z guarantee. After talking to multiple representatives who all reassured me that I meet the qualifications and will be refunded, my claim and subsequently my appeal both get denied. I get connected to a manager who for the first time in 2 weeks tells me that my claim is going to get rejected because the defective product is passed its 30-day return period, and Amazon A-Z guarantee only guarantees a refund for the defective product only if it's returned within the 30-day window.This makes 0 sense since the "90-day satisfaction guarantee" gives the customer the impression that their product is guaranteed for 90 days. Also, it goes without saying that the product can be returned within its 30-day return period. The whole point of a 90-day guarantee is to guarantee the product for an additional 60 days in case of a defective product, which is my case. To return the product in its 30-day return period the product does not even have to be defective.I would really like to get some kind of refund, or replacement because one, $1,420 is a significant amount of money, and two, as a matter of principle I would not want to let them getting away with this, and potentially harm other consumers.

  Business Response

  Date: 07/11/2023

  Hello,
  
  I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. 

  We received your email regarding the order 114-8106474-1533850.While we respect your request, we've reviewed this instance in its entirety, and it's not one we're able to accommodate when applied fairly to all of our customers. Because of this, we must sometimes make a decision to stand behind a policy knowing it will be disappointing to one, but acknowledging that it's truly in the best interest of all of our customers.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  *****

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20288434
  
  I am rejecting this response because Amazon failed to honor their own 90 day guarantee, and the trustworthiness and customer service that is associated with their company and their brand. Theyve sold me a faulty TV, and they are refusing to work with me even though I have made it clear that I would accept either store credit, or an even exchange. 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, I have a problem with my ASIN B00MZD6MIE, FNSKU: X003QHQV8Z. The problem is that Amazon constantly changes the product dimensions. It affected my account very much because of the change of dimensions made by Amazon the *** fee has increased (initially it was ~ $6.1, now it's $10.99) and the product size tier changed from large standard too small oversize. Initially dimensions of the product were about 18 x 2 x 9 inches. But then Amazon started to change the product dimensions, and at the end Amazon changed the dimensions four times during only thirty days:1. the first dimensions change was made by Amazon without any reason, so dimensions became as follows: Length: ***** inches Width: ***** inches Height: 2.2 inches 2. the second re-measurement was made by Amazon after I created a case ID *********** and after resolution of a case *********** for re-measurement and dimensions became: Length: ***** INCHES Width: ***** INCHES Height: **** INCHES 3. the third change was made by Amazon for no reason 10 days after the second re-measurement, so dimensions became as follows: Length: ***** inches Width: ***** inches Height: **** inches 4. the fourth change of dimensions was made by Amazon 06/22/2023 in a case (id ***********) which I created because of the third change with the aim to investigate what went wrong and to reinstate the second dimension, but at the end Amazon just changed dimensions to the first point. Length: ***** INCHES Width: ***** INCHES Height: 2.2 INCHES.No one provided me help and proper assistance on this matter during resolution of the case id ***********. Currently they refuse to investigate this issue since they need to re-measure the product once more but they did it already 2 times within 60 days. The product itself as well as its packaging hasn't changed during all the time we sell it. It's not possible for an item to change its sizes every week. Sincerely,***** Store

  Business Response

  Date: 07/09/2023

  There is an escalation case currently open, Case ID ***********, in which the SP's issue is being addressed. Once there is a resolve, the resolve will be provided on said case to the ***

  Business Response

  Date: 07/14/2023

  Hello from Amazon,
  
  We have created the case:*********** for the Selling Partner. Please ask them to follow on the case for any clarification or details.

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20288409
  
  I am rejecting this response because:
  I haven't received any response from business regarding the matter of this complaint on 07/18/2023. Business haven't resolved the issue yet. I ask Amazon to consider the features of the product and take into account that all payments regarding this specific case collected for services provided under specific conditions. The problem is still unresolved. I ask Amazon to review the last communication I sent 07/17/2023 and resolve issue as soon as possible.
  Sincerely,
  
  *************************

  Business Response

  Date: 07/21/2023

  Hello from Amazon.com,

  As mentioned in case ID *********** that was created following this BBB inquiry, our internal team has completed the re-measurement for the seller's item, and below are the current dimensions for the FNSKU(s): X003QHQV8Z : Dimensions20.47 in x ***** in x **** in Weight0.73 lb I understand that the seller believes that the measurements are incorrect since the packaging can be bent to fit into smaller boxes and therefore should be charged at a different fee regarding the *** fulfillment fees.

  However, as per Amazon policy, the measurement sensors will capture the seller's item packaging edge-to-edge, including loose material, such as plastic bags, or loose parts, such as handles.

  To replicate potential machine measurements, we advise the seller to take a single item package, with the item inside, as it would be received by a customer. On a flat surface, they should fully extend loose packaging material, such as polybag flaps and package handles, to capture the maximum item package dimensions. Now, the seller should measure the item packages longest edge as its length, its second longest edge as its width, and its shortest edge as its height.

  Even if the edges are flexible, we do not consider this for measurements and the associated fees.

  Therefore, the above mentioned measurements are correct and no reimbursement is due.

  For more information, we recommend reviewing the help page below:

  Understanding item package weight and dimensions: ****************************************************************************

  Regards, 

  Amazon.com Selling Partner Support
  

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought some earbuds for my cell phone. ******** I'm sorry, and it's compatible with my ******* Galaxy cell phone.. I have called to let them knw that the ear buds are disconnecting on its own. While I am in the room with it. I have not had it 90 days. When I called, I was transferred to 6 different people. And then the last person said to me. Well, you, you missed your 30 day return ****? If I have a year warranty. I don't understand how I missed a 30 day return. ****, I was initially trying to get them to troubleshoot it. But I asked if they can send me a return label so I can return it and get new earbuds not refurbished. Because I didn't purchase refurbished earbuds.

  Business Response

  Date: 07/09/2023

  Hello,
  
  
  I'm ***** from Amazon.com. 
  
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  
  We look forward to seeing you again soon.
  
  
  
  
  *****
  Amazon.com
  *****************************