Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

46,509 total complaints in the last 3 years.
16,647 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regards to Amazon account *********************** previous complaint was not resolved by Amazon and they actually escalated their extortion to punish me for filing a complaint.TO AMAZON:You have locked my account for the 10th time in the last week! Making up lies as an excuse to steal from **** am sick of this scam by you. You know there is no unauthorized access and refuse to help me when I call.You have also committed fraud by DELETING MY ORDERS from my order history to hide your fraud and theft.If I do not have my account unlocked in the next 12 hours I will be forced to assume that Amazon is willfully engaging in a conspiracy to defraud and steal from me and will be forced to FILE CRIMINAL CHARGES for theft, fraud and extortion along with reporting all Amazon charges in the last 60 days as Fraudulent to my credit card companies.My patience is at it's end and I am sick and tired of this BS harassment and extortion.You ARE NOT A FINANCIAL COMPANY NOR MY BANK so stop pretending that you are and mind your own business.Sincerely,**** & *********************
Business Response
Date: 07/20/2023
Hello,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the unauthorized charges and you would like your Amazon account to be unlocked.

I apologize for the inconvenience that you have experienced in this case.

We have restored the access to your Amazon account. You can now sign in and place orders. You can review the orders canceled in the "Your Account" section of our website. We are sorry for any inconvenience this has caused. If you still want the items, you will need to place a new order.

We believe that an unauthorized party may have accessed your account. Therefore we have canceled any pending orders. You can ignore any confirmation emails that you received for these pending orders.

We recommend that you review all recent activity on your card and report or dispute any unauthorized charges with your bank. The merchant that you placed orders with will be notified and charged back, and your account will be credited.

If you want to continue using Prime benefits, please re-subscribe.

If you have any trouble accessing your account, contact **************** at: ****************************************

Thank you for your patience and understanding.

Regards,
Pratap
Initial Complaint
Date:07/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/27/23, in order 114-7566592-3377046, I purchased **** inch pet stairs. On 6/29/23, the stairs arrived condensed in plastic. When I unwrapped the stairs and they expanded, I saw that the stairs were completely defective and had approximately 20 six-inch razor slices down the side. I immediately tried to return the product on Amazon, but was only offered the option of re-packaging, and I could not get the now expanded stairs back into a box. After 2 calls to Amazon and over 70 min on the phone with 3 associates, on 6/29/23, I was promised that I would be refunded without having to return the product, since Amazon sent such a defect. I offered photos and Amazon said they did not need them. I called Amazon a week later and was assured again I would be refunded without returning the item. On 7/7/23 I called Amazon when I still was not refunded and was hung up on. I chatted with Amazon customer service agent ********* on 7/7/23 who called me a "liar," said I had only called Amazon once about this issue, and harassed me, continuing to send nasty messages after I left the chat. She also said that she did not care if I filed a BBB complaint. I spoke with a supervisor on 7/7/23 who said she could not help and for me to file this complaint. She did not care that Amazon lost a customer forever.
Business Response
Date: 07/31/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the order 114-7566592-3377046.Unfortunately we cannot accommodate this request.The merchandise must be returned in order to be reimbursed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:07/07/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a wedding gift on 6/28/23. I am a Prime member which allows faster shipping. I still no longer have this item and attempted to request a refund but Amazon refused to take action until 7/10/23. This does make sense for me especially since this item has been delayed twice. Spoke with someone via chat and still had no luck with it.
Business Response
Date: 07/15/2023
Hello ********,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I am sorry to know that you have not received the order ending with 1460.

Upon review, I see that A refund was issued to your Debit card on Thursday, July 13, 2023 for $21.53.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 10 business days.

Thank you for contacting us. Have a great day.

Regards,

Sai babu
Amazon.com
*****************************
Customer Answer
Date: 07/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:07/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had recently purchased a dress through Amazon and did not receive as it did say it was delivered. I talked to multiple representatives and was told by one that it was delivered in another city, than was told by another representative that it was delivered at my address on Wed 6/28. I did not receive.I am very upset on this as it is an expensive dress Now they want me to file a police report which I think is ludicrous as I am not going to bother the police **** on this matter as they most likely lost this dress in transit or as the one representative said it was delivered in a different **************, ** as this has happened before I think this is terrible how they would treat their customer to get police involved for this matter I'm sure the police **** would laugh me out of the building and they have more pressing things to do As well as wasting their time as well as mine I'm hoping you can help me with this as it is very upsetting to me that Amazon would even ask of such Thank you,*************************
Business Response
Date: 07/09/2023
Hello,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you haven't received your order #***-9020307-3433052.

Upon investigating with our carrier department, I can confirm that product delivered to correct shipping address. Since you claim that you haven't received your package, you may wish to contact your local police authorities and the shipping carrier to pursue this matter further.

Since the product is high value item, we need your file police report. If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a Police Report number, a link to access your Police Report, or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report.

In order for us to validate your Police Report, it must be in a "Complete/Closed" state, be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

- If the Police Report was created over the phone: The name and badge number of the reporting officer.

Were unable to accept Police Reports that are in pending or any other incomplete status, as well as reports not filed in the local jurisdiction in which the package was reported as delivered. The Police Report must be filed before [45 DAYS AFTER THE DELIVERY DATE] to be considered for review.

To assist in obtaining a Police Report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************
Initial Complaint
Date:07/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My secondary Amazon account I used to purchase a pair of headlights for my car on March 16th receiving the package on March 18th. I Amazon emailed me a passcode to give to the delivery driver as proof and verification before I could take the package. After installing the headlights 4 days later the LED bulbs that are not replaceable started flashing and burning out within the 4-days of receiving them. That's disappointed and try to log into my Amazon account to return them for another pair then found out my Amazon account was on hold and I was not able to log in until information was verified. After contacting customer service on the reasoning why my account was on hold I was told that I needed to verify a card that was on my first Amazon account that I no longer use due to that account being hacked months prior. Other than was told that my account was on hold due to it being linked to my first old Amazon account that was hacked. I provided proof of me being victim I informed Amazon that I'm not able to verify anything because the card is not my card and the transactions was not my doing that I had nothing to do with that so there's no way I could verify but they're asking. Since I can't verify anything . I regardless of any situation I should not be screwed out of my money. I have taken all the steps to show proof. After calling for over 2 months every single day resulting in a dead end. Amazon screwed out of my money my car has no headlights because Amazon will not process a exchange or return in any way but instead decided to take my money. I have done nothing wrong and I am a victim in Amazon took my money. Order #***-5552704-6575441
Business Response
Date: 07/24/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
=============
Customer Answer
Date: 07/24/2023

Complaint: 20290095

I am rejecting this response because:
This isn't in regards to the account you're referring to instead this is in regards to my Money that is being stolen from me by Amazon due to the ordered item not being as described and is defective that was ordered on a completely separate account. Although you stated your policies due to me being a victim I'm protected under the The Fair Credit Billing Act and reported to ************************ advises. Although I have not requested my money back but to simply be sent the item I ordered in working condition as described for exchanged of the defective item and taking the necessary steps as a fraud victim and providing proof my $560 is stolen from me by Amazon and justified for reasons that are simply violating my rights. This is not considered a return nor a refund this is providing me the item I purchased as described and working and if that's not provided, then my money needs to be provided back to me regardless. Please show where in your policies that under these conditions I've listened below that Amazon have the right to keep my money or not provide the purchase item as described and without defects.
1. I'm protected under The Fair Credit Billing Act. I'm a victim of fraud with proof.
2. Reported the compromised account and details to ************************ advises
3. Have Alerted and filled a current and active alert with the credit bureaus
2. Provide order number bank statements and emails of purchase
3. The defective item was not ordered from the same account that was compromised.

Sincerely,

***********************
Initial Complaint
Date:07/07/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am amazon prime member and frequently order stuff from Amazon. Amazon has stopped giving me refunds on any returns I made in past 3 months. The following is the list of order-id's which have been returned by me and Amazon has successfully received the returns via UPS:ORDER # ***-4555854-9095420 - $16.21 ORDER # ***-7336201-1776227 - $16.89 ORDER # ***-5921969-3558637 - $14.83 ORDER # ***-6062369-8808216 - $27.91 ORDER # ***-2291927-1577066 - $34.93 I have contacted amazon customer care TWENTY times. Every time they say refund is issued, but I never get it. Sometimes they say the refund is stuck. Their customer service has caused me too much mental agony.I want the refund of above 5 items, totaling $110.77, issued to me ASAP.
Business Response
Date: 07/13/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 13/07/2023. This email confirms that the refund has been issued for ****** USD to the original payment method.

Sincerely,

Matt
Amazon.com
Initial Complaint
Date:07/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint Regarding Amazon Business Account Shadow-Banning and Continuous Order Cancellations Dear Sir/*****, I am writing this letter to file a complaint regarding my Amazon Business account, which appears to have been shadow-banned. I have been experiencing consistent order cancellations for the past six months, with a total of 32 orders being automatically cancelled by Amazon's system. This issue persists despite my attempts to place orders using various payment cards, indicating that the blockage is affecting my entire account and not just a specific payment method. To provide a clear record of the transactions and the persistent cancellations, I have outlined the order details below: Order #***-26***85-6975409 Date: July 7, 2023 Items:L'Oreal ***** EverStrong Thickening Sulfate Free Conditioner, Thickens + Strengthens, For Thin, Fragile Hair, with *********************, 8.5 Ounces (Packaging May ********* to: Allthingz LLC (*************************)Total: $0.00 Status: Cancelled Order #***-6242159-7478669 Date: June 5, 2023 Items:Hint Water Cherry, Pure Water Infused with Cherry, Zero Sugar, Zero Calories, Zero Sweeteners, Zero Preservatives, Zero Artificial Flavors, 16 Fl Oz (Pack of 12)Ship to: ***************************** Total: $0.00 Status: Cancelled Order #***-1705997-0833857 Date: May 30, 2023 Items:vitaminwater essential electrolyte enhanced water w/ vitamins, orange-orange drinks, 20 fl oz, 12 Pack Ship to: *************** Total: $0.00 Status: Cancelled Order #***-1788478-3833037 Date: May 29, 2023 Items:Angel Soft Ultra Toilet Paper, 36 Mega Rolls, 2-Ply Bath Tissue Ship to: ******************************* Total: $0.00 Status: Cancelled Order #***-9376445-2195467 Date: May 29, 2023 Items:Angel Soft Ultra Toilet Paper, 36 Mega Rolls, 2-Ply Bath Tissue Ship to: ******************************* Total: $0.00 Status: Cancelled Order #***-6433446-8972207 Date: May 29, 2023 Items:Oh, the Places You'll Go! by ************** Ship to: SKYVIEW PREPNSHIP Total: $0.00 Status: Cancelled Order #***-8745645-0741037 Date: May 26, 2023 Items:Sunbeam Heating Pad for Back, Neck, and Shoulder Pain Relief with Sponge for Moist Heating Option, 12 x 15", Blue Ship to: *********** Total: $0.00 Status: Cancelled Order #***-9332657-8349851 Date: May 19, 2023 Items:Oh, the Places You'll Go! by ************** Ship to: *********** Total: $0.00 Status: Cancelled Order #***-4012717-8855412 Date: May 18, 2023 Items:*************** Foaming Bath with Pure Epsom Salt, Super ************************ 34 fl oz (Pack of 4) (Packaging May ********* to: *********** Total: $0.00 Status: Cancelled Furthermore, it is worth noting that for the past two months or more, I have been unable to successfully place any orders through my Amazon Business account. I have also confirmed my identity multiple times with the only contact I am able to reach about this matter: 'business-to-business-************************************* There is no option to call this department and explain anything and they barely ever respond to e-mails, making it close to impossible to rectify the issue. This is because the ordinary customer service always says to 'check with my credit card provider', despite every single one of my cards not working on their site, but working on every other vendor that I use. I kindly request that the *** investigates this matter and raises it with the appropriate authorities at Amazon. The continuous cancellations have not only caused significant inconvenience but have also negatively impacted my business operations. I believe it is essential to rectify this situation promptly to ensure fair and uninterrupted access to Amazon's services.Thank you for your attention to this matter. I look forward to a swift resolution to restore my account's functionality and prevent future disruptions.Yours sincerely,************************* Allthingz LLC Phone: ************ E-mail: *****************
Business Response
Date: 07/28/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the order cancellations on your Amazon business account.

I've escalated this issue to the appropriate team and received an update from them stating have restored your access to this account.

You can now sign in and place orders. You can review the orders canceled in the "Your Account" section of our website.

If you still want the items, you will need to place a new order. If you want to continue using Prime benefits, please re-subscribe.

Your patience and understanding are greatly appreciated.

Regards,
Pratap
Customer Answer
Date: 08/01/2023

Complaint: 20289634

Dear *********************,

I hope this message finds you well. I would like to express my gratitude to Amazon Business for taking the initiative to re-activate my account.
While I appreciate the efforts made, I must highlight that although my account has been restored, I am still facing limitations on certain items that are inexplicably blocked from purchase. For example, attached is a screenshot of an item that remains unavailable to me. When I contacted the customer support team, they indicated that I should have access to these items, yet they remain inaccessible.
Furthermore, I recently created a new account to investigate the issue further, only to find that all the items blocked on my original account were accessible on the new one. This observation leads me to believe that my original account *** have been inadvertently restricted or affected by some form of filtering.
In light of these circumstances, I kindly request full access to my account, including the ability to purchase all items available on the platform. Alternatively, a comprehensive explanation as to why certain items are inaccessible to me would be greatly appreciated.

Thank you for your understanding and prompt attention to this matter.

Sincerely,

*************************, Owner of Allthingz LLC
Business Response
Date: 08/21/2023
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you are facing limitations on certain items that are inexplicably blocked from purchase.

I've escalated this issue to the appropriate team and they have responded requesting you to attempt to make purchases of the items you were unable to order previously and if the issue is still there, to send screenshots of the items you are unable to order so we can research this issue further.

Your patience and understanding are greatly appreciated.

Please feel free to contact us directly by replying to bbb@amazon .com if we can be of further assistance in this matter.

Regards,
Pratap
Customer Answer
Date: 08/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory, they've reinstated my account to full access, as requested.

Sincerely,

*************************
Initial Complaint
Date:07/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for delivery on Friday July 7th. When I got home, *** left me a notice to call Amazon. When I went to contact Amazon I see that my order was canceled, but I had no contact from Amazon. I didn't have an email and no re-order of the product. I tried to just reorder through the options on the items, but could not so i thought ok, maybe they make you really talk to a person. I talked to a chat rep who told me they couldn't even do anything for 5 days. I was like ok, well that seems weird, but why not just reship then? I was told no you'll have to request it then. That would make sense if the product was lost, but they knew what was going on with the product before I did and had already canceled it. They should have contacted the buyer and tell them what to do next because this wasn't the buyer's fault. I am still waiting for contact from Amazon to even tell me there was an issue. Not even a text message. I then called them to figure out what was going on. Rather than just place a no cost order and cancel the refund they tell me they can't do anything until the next day and I'll have to call back. First, different time frame again, and as this is not my issue and you know I just want the product, why do I have to call back tomorrow and hope they got the timing right and can do it then which I don't trust as I got two different answers 15 minutes apart. All I want is for them to just fix the issue rather than tell me to call back. No other company does this. To top it off, while i was gathering information for this complaint i see they've entered shipping information that is incorrect. They have it as a customer refusal. I wasn't even home, *** contacted me, I have their note, and Amazon never even let me know there was an issue. I simply want my products without fighting them to do their jobs and for them to update customers themselves about their orders with their company, not put in erroneous information and not tell the customer anything.
Business Response
Date: 07/15/2023
Hello Niqui,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I am sorry to know that you have not received the order ending with 9467.

Upon review, I see that the replacement for Echo Dot (5th Gen, 2022 release) has been created on July 13, 2023.

Estimated Delivery Date: Between Monday, July 24, 2023 and Thursday, July 27, 2023.

I also see that the complete refund of $23.52 has been issued back to your account in the form of gift card on July 13, 2023.These funds will be automatically applied to your next order. You can view your gift card balance and activity here:

*************************************************

Have a great day.

Regards,

Sai babu
Amazon.com
*****************************
Initial Complaint
Date:07/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In February of this year I had a return to Amazon and a return to Nordstrom. I hadn't stuck on the labels yet, and *** accidently took my Nordstrom return and put a Amazon return label on it, and shipped it to Amazon. I noticed this immediately and spent days trying everything I could to remedy the situation. The only solution according to *** was that AMAZON had to put an intercept on the package which they refused to do. Once the Nordstrom package arrived to Amazon the phone calls to customer service began. This was an infuriating process, as their employees were not understanding the situation. Each conversation of probably 7 over the following months was over an hour, eventually I would get a supervisor on the line who would inform me the supervisor on the last call did not follow the right process. Then they would internally complete a different process and tell me to wait 3 weeks. This has happened over and over and over again with no remedy. I tried to email any email address I could find with Amazon, only to receive a canned response to contact owner services. I've given them the tracking numbers and everything needed to make my situation whole. There was a few thousand dollars worth of merchandise in my Nordstrom package that I feel was stolen from me.
Business Response
Date: 07/09/2023
Hello ********,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I understand your concern regarding the accidental return for the order ending with 1000.

I've escalated this return information to our return center, I will get back to you with the update on this once they revert back.

Thank you for your patience and understanding in this issue. Have a great day!

Regards,

********
Amazon.com
*****************************
Business Response
Date: 07/14/2023
Hello ********,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

I understand your concern regarding the item that was returned by mistake.

I have already escalated this issue to our internal team and they have researched the return for the order you are referring to, No scans have been made for this package as of today. This request is still active once package is located it will be verified and handled accordingly.

I would also like to add that we cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Amazon.

Thank you for understanding. Have a great day.
Initial Complaint
Date:07/07/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been Amazon Prime member for many years, and usually purchase almost $700 worth of goods from amazon each month. I placed an order for a chair for my kid on June 26th, order # ***-3348095-4776251 for $59.56. It says the order was delivered on June 30th, but the delivery never happened. I reached out to amazon customer service many times, and they refuse to issue a refund by insisting that it was delivered at 7:39 pm on June 30th. I have asked them to provide proof of delivery like the picture amazon always uploads after the delivery, but they have none for this order. I had also ordered a desk on June 27th order# ***-5005317-6433827, that was delivered on June 30th also at 6:53 pm just 46 minutes before amazon claims to have delivered the chair. Amazon has provided the proof of delivery with the picture of the desk in a box on my porch, but no proof for the chair delivery.In the attached screenshots of the delivery details, you can see that the chair is said to be delivered at *********, **, which is not where I live. But for the desk it shows the correct address of *********, **. I also have a video of *** truck that amazon claims to have delivered the chair at 7:39 pm just zoom past my house that evening at 7:39 pm. BBB does not allow video uploads, but I will be more than happy to email the video showing the *** truck never stopped by my house that day.This is a complete deceit an let down by amazon customer service to lie to me saying the product got delivered even though it never did, if it is a *** s**** up then amazon should investigate them, and not charge me for a product that I never received.Hoping someone at amazon sees this error and makes it right and hopefully train their CR to be respectful and understand the issue before jumping to conclusion.Thanks *******
Business Response
Date: 07/11/2023
Hello,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed complaint details and I'm sorry to know that you haven't received your order.

Upon investigating with our carrier department, package shows delivered. Concerning your feedback about the delivery, I've forwarded to the appropriate team internally for their review. I'm sure our Internal Transportation Team will look into this instance and will try to rectify these errors from carrier.

Also, I see that refund of $59.29 processed to your original payment method. You should be receiving this refund by now.

We appreciate you bringing this to our attention.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Sandhya,
Amazon.com
***********************************

Customer Answer
Date: 07/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, I don't have a problem closing this issue, since I got the refund. But please forward this video with timestamp that shows the *** truck never stopping by my house at the time they say the chair was delivered. Someone at amazon handling these complaints is a pathological liar.

Sincerely,

*************************

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