Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,156 total complaints in the last 3 years.
21,667 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account *************************************** has been closed by Amazon two days ago. Amazon claims that I have another Amazon account that was closed because of returns and refund policy violation. I believe that are referring to my other Amazon account. It was initially closed by Amazon earlier this year, but was later reopened as it was a mistake after some investigation. I have emailed the account specialist a few times to explain about the situation but have not gotten any response back. Please investigate into this and provide a proper response. Thank you!
Business Response
Date: 07/09/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 7/9/2023 confirming account reinstatement.

Sincerely,
Zoe
Amazon.com
Initial Complaint
Date:07/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear,I am writing to address the recent deactivation of my Amazon account during the review process, which was prompted by the request for a utility bill. In *******, utility bills are exclusively provided in *********, however, I want to emphasize that I have submitted a notarized scan and photo of the utility bill translated from ********* to English, which meets all of Amazon's requirements. These requirements include the following:The utility bill must contain specific information, such as your name, address, service provider's name, additional details like the date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.Your name and address on the utility bill must be clearly visible and match the information you entered in Seller Central.The utility bill must have been issued within the last 90 days.It must be an authentic and unaltered document.The utility bill must be in one of the supported languages, which include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the document is not in one of these languages, a notarized translation into one of the supported languages, along with the original document, must be submitted.I kindly request a separate investigation into this matter, as the automated system employed by Amazon cannot accept translated utility bills. Furthermore, I have attached an official bank statement that also displays my address. I also decide to provide translated national passport where is necessary address too. To ensure transparency, I would like to request a video verification session, during which I can engage in conversation and present all the necessary documents in real-time.I sincerely urge you to reactivate my account promptly in accordance with the Business Seller Agreement that governs the relationship between sellers and Amazon.Sincerely
Business Response
Date: 07/10/2023
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 07/14/2023

Complaint: 20286451

I am rejecting this response because:
I have been verified by Payoneer, an Amazon approved payments provider. I have attached the Payoneer documents containing my seller data, including my address. As per your request, I have also attached the actual Utility bill that meets Amazon's requirements, which was provided earlier. Bank statements in English are also attached to verify the address. Additional validation can be done through videoverification.
The utility bill has been notarized by *****************************************, holding ********* notary license number 1183. She is located at ********************************************************************. Her work phone number is ******************.
I kindly request the reinstatement of my seller account as I have performed all Amazon's requests and have not violated any Amazon policies.
Sincerely,

*******************************
Business Response
Date: 07/28/2023
Hello price-quality/Price-Quality,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
We were unable to verify the documents that you provided.

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
-- It must be a full page and unobstructed including corners.
-- It must have a high definition and be clear and readable. The required information must be visible and in focus.
-- It must be authentic and unaltered.
-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
-- It must not be a screenshot.
-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
********************************************************************************;

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;

If you have questions about our policies or the required information, you can contact us:
***********************************************************;

What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Initial Complaint
Date:07/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 7, 2023, I ordered a pair of Apple AirPods Pro from Amazon and they were also delivered on May 7th. On May 21st, I requested to return them and I put them back in the box and they were picked up by *** on May 23rd.On June 5th, I was contacted by Amazon by email saying the wrong item was received in the return and to reply to the email if I wanted to appeal the decision and I could not receive help by phone or chat. I replied immediately to let them know I returned the correct item.Later that night, I received a reply that was almost exactly the same and I replied again on June 6th letting them know I had returned the item I received to them and received a generic form letter.On June 8th, I forwarded the last email to their executive customer service team and asked for assistance from their team. On June 9th, I was contacted by an Escalation Specialist. In his email, it simply said the exact same thing as the others.I replied again and that afternoon received yet another generic form letter letting me know "this issue has been thoroughly re-investigated" with similar content as the other emails. At no point did it seem like anyone was paying attention to my emails or that anyone was willing to help.On June 9th, I filed a chargeback request with my bank and on June 15th, I received an email from Amazon asking why I filed a chargeback for the order. I explained that I had tried to return the AirPods and if they reviewed my account, they would see I had already let them know I would be doing this. They did not address the issue and simply responded with "we are currently working with your card issuer to resolve this dispute."On June 19th, I was informed by the bank that Amazon rejected the chargeback claim and it had been sent to the card scheme for MasterCard for a decision that could take until mid August. I have no problem canceling the chargeback if Amazon will simply refund the purchase I returned to them. I appreciate any help you can provide.
Business Response
Date: 07/12/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.We have researched this matter and confirmed that the return received was different from the one that was originally shipped.
While we respect your request, we've reviewed this instance in its entirety, and it's not one we're able to accommodate when applied fairly to all of our customers. Because of this, we must sometimes make a decision to stand behind a policy knowing it will be disappointing to one, but acknowledging that it's truly in the best interest of all of our customers.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 07/12/2023
Complaint: 20286221

I am rejecting this response because: I returned the exact item I received to you guys and I have no confidence any investigation has been done as I just continue to get generic responses regardless of the avenue I use.

Sincerely,

***********************
Initial Complaint
Date:07/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently had an issue with some Amazon reloads - I fell for an online scam that sold discounted prepaid cards that turned out to be fraudulent. As such, chargeback occurred on these purchases and my amazon account was locked. To restore my account, I authorized the charges to be made to my card and everything was unlocked and restored. However, I am left with 2 gift card balance holds of $146 and $669 that should be released and applied to my active balance. When I email the support that originally emailed me to restore my locked account I just go round and round and get no where. (1) Purchase ID: ******************* -- Order date: Wed Jan 25 04:47:22 UTC 2023 -- Disputed amount: ****** USD -- Order ID: ******************* -- Items in order: 1. Amazon Reload (2) Purchase ID: ******************* -- Order date: Sun Apr 16 17:01:00 UTC 2023 -- Disputed amount: ******* USD -- Order ID: ******************* -- Items in order: 1. Amazon.com Gift Card ************-Reload
Business Response
Date: 07/18/2023
Hello ***,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

Account has been reinstated on 06/17 and you should have access to the account.

Upon review I can see that you have disputed 2 orders on their account, placed on what appears to be either yours or your relative's credit cards: - 112-0093027-3092271- GC reload, $146.00 - 114-3170170-5009803 - GC ************-reload, $1,002.63 .

As both disputes were resolved in your favor, you should have received a refund to your bank account/credit card for these GC orders.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 07/20/2023

Complaint: 20286166

I am rejecting this response because:
I used a card that was subsequently charged back to reload my gift card balance. After the charge back, the "balance hold" of $146 and $669 were added to my account. I have since restored my account by authorizing payments of $146 and $1002.63 to a different card which restored access to my account, but did not restore my gift card balance that was held. Had I used a payment for a physical product where I had the item and needed to restore my account that would have made it whole, but since the digital item I purchased was rescinded by Amazon, after I paid to restore my account the gift card balance should have been restored as well.

Sincerely,

*******************
Business Response
Date: 08/13/2023
Hello,

We have denied the customers request for a refund on orders 112-0093027-3092271 for USD ****** and 114-3170170-5009803 for USD ********. Because customer has already utilized the funds on these Gift Cards on the below mentioned orders.

GC 1 for USD ****** was consumed on purchase of Order 112-5339133-2853013
GC 2 for USD ******** was consumed on purchase of Orders 114-3813556-0413862, 114-9990793-1449850, 111-6767899-8955445, 114-5415945-0489838, 112-2893211-6784203, and 114-7031498-1303429.

Sincerely,

******
Amazon.com
Customer Answer
Date: 08/15/2023

Complaint: 20286166

I am rejecting this response because:
Per the response, Amazon is stating:
GC 1 for USD ****** was consumed on purchase of Order 112-5339133-2853013 - this order was returned and refunded on Feb 12, 2023, so the money should have been re-credited in my account.

GC 2 for USD ******** was consumed on purchase of Orders 114-3813556-0413862, 114-9990793-1449850, 111-6767899-8955445, 114-5415945-0489838, 112-2893211-6784203, and 114-7031498-1303429.
The re-charge for the $1002.63 took place on Jun 17, 2023. Order 114-3813556-0413862 (June 14, 2023), 114-9990793-1449850 (June 14, 2023 AND partially refunded), 114-5415945-0489838 (June 14, 2023), 112-2893211-6784203 (May 11, 2023), and 14-7031498-1303429 (June 11, 2023) were all placed prior to the authorization of the $1002.63.
Amazon clearly looked at what purchases were made using a gift card and assumed it was from the $****** and $1002.63 reloads, but that is not relevant in this case. I had a gift card balance prior to amazon withholding the $1002.63 and $******, which was subsequently redeemed on purchases above.
Please re-evaluate this situation and advise. If push comes to shove I will be left with no other option than to charge back with my credit card issuer and start anew with a different amazon account
Sincerely,

*******************
Business Response
Date: 09/17/2023
Hello ***,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

The Chargeback disputes were cleared in your favor after you agreed to get the disputes cleared.

Because you repaid for these disputed orders we have now released the lock from the GCs purchased under these orders;

- 112-0093027-3092271- $146.00
- 114-3170170-5009803 - $1,002.63

You received a full refund on OID: 112-0093 027-3092 271 for $146.00 as this GC remained unclaimed.

However, You received a partial amount of USD ****** on OID: 114-3170170-500980 as the remaining balance was claimed on multiple orders within Amazon.com
orders being:

114-9990793-1449850 USD ****** (refunded USD 20.25)
114-3813556-0413862 USD 78.88
111-6767899-8955445 USD 16.99
114-5415945-0489838 USD 9.94
112-28 93211-6784203 USD 91.68
114-703 1498-1303429 USD 50.00
Customer's current GC balance is USD ****** as on September 12, 2023

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:07/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned and item and have not been refunded my money back. They have received the item.
Business Response
Date: 07/09/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that you have returned the item. However, incorrect item was returned. We received an older model of tooth brush (HX9160) in the package for Philips Sonicare ProtectiveClean **** *************************** Toothbrush with Charging Travel Case and Extra Brush Head, White, HX6462/05.

The item is disposed and we are unable to issue refund in this case. If you have accidentally returned the incorrect item, please return the correct item within July 19, 2023 so that we can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 07/13/2023

Complaint: 20286102

I am rejecting this response because:
I returned what was sent to me. I do not have anything else to send back. If Im being forced to purchase something then it should wear back to me. I dont feel its right I need to pay for this when I sent what I received back.
Sincerely,

*****************************
Initial Complaint
Date:07/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : ******** 18 The amount of money you paid the business: $0 What the business committed to provide you: I tend to buy a lot of products on Amazon What the nature of the dispute is: Amazon hold my account Whether or not the business has tried to resolve the problem: I joined 30 days free Prime of Amazon on Thu, Mar 9, but I didn't buy anything yet. I just sign in and see some products, however Amazon hold my account instanly. I didn't buy anything but they required to verify payment, how I can verify?Account : ********************* Order : null
Business Response
Date: 07/20/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7/20/23
Initial Complaint
Date:07/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since Dec 22 I did not receive any payments from Amazon, I see all money goes to "*********************".My account Health is Ok, no a-z claims, no chargebacks, ODR 0%, my bank account details and charge method are OK, zero Compliances, Healthy status (Policy Compliance)I still able to win buy box and have some sales, account is active for many years (not suspended),I checked all reasons from Amazon help section and there is no answer, please help.According to the help pop-up for ********************* (***************************************************************************), accounts can have this reserve for a number of reasons. Here is the list:You have open A-to-z Guarantee claims - We have NONE One or more of your orders has received a chargeback - NO open chargebacks on our account Your seller performance has fallen below our benchmarks - All performance metrics are well above standard Your account is under review - It is not when I ask about my payment they transfer the case to payment team and I never receive reply. they don't pay my money
Business Response
Date: 07/19/2023
Hello Team,

We have checked with our concerned team, and we will be unable to respond back on this matter to the Selling Partner.

Please proceed as per your process.
Business Response
Date: 08/05/2023
Hello from Amazon,

Selling Partner zedef eymur/QueenOfTheArt has received appropriate communication on 08/05/2023.They have to proceed as per the communication.
Sincerely,
Amazon.com
Customer Answer
Date: 08/09/2023

Complaint: 20285950

I am rejecting this response because:
Amazon's response to me has been that my funds are on hold and that some items have been removed from me shop due to infringement of another party's copyright, patent, trademark, design right, database right, or other intellectual property or other proprietary right are prohibited.
However, no item has ever been removed from my shop, and I have never been notified about any infringment. All my designs are my own, and even if a company had made such a claim this is the first time I hear about this issue even though I have contacted Amazon various times about releasing my funds and they said there was no issue with my shop. I have contacted Amazon about 35 times about this issue and every time they said that was no problem with my account. It seems that they are now coming with an excuse to justify the fact that they have been withholding my funds for the past 8 months.

Sincerely,

Zedef ****************
Business Response
Date: 08/14/2023
Hello from Amazon,

Selling Partner zedef eymur/QueenOfTheArt has received appropriate communication on 08/05/2023.They have to proceed as per the communication.

Sincerely,

Amazon.com
Customer Answer
Date: 08/17/2023

Complaint: 20285950

I am rejecting this response because:
Amazon claims that I have an ungoing copyright complaint against my shop and that they have removed products from my shop and my funds are on hold because of this. No product has been removed from my shop and in the past 8 months I contacted Amazon 35 times to ask why my money is on hold and they never gave any reason. In amazon's reply on August 5 2023 they say I have to contact the ********************* to resolve this issue. I have emailed them right away and never got a response. It is still not clear what item(s) they are talking about as no item has been removed. I feel this is either done in error or they gave an excuse to hold my funds. I haven't been able to get any clear answer for 8 months, my cases were directed to the International Payment team of Amazon and every time the cases got closes without getting any reply or solution.The first time I ever got any kind of reply from Amazon besides saying that my account has no issue whatsoever is when I made my complaint here at the Better Business Bureau,.

Sincerely,

Zedef Eymur Guler
Business Response
Date: 08/21/2023
Hello from Amazon,
The seller has received appropriate communication on 08/04/2023. This is T** related case. Seller needs to contact the ** and resolve the T** dispute.
Sincerely,
Amazon.com
Customer Answer
Date: 08/24/2023

Complaint: 20285950

I am rejecting this response because:

This is the first time I hear about a TRO, can I please get a case number? Without any information it is going to be hard to be able to defend myself. I have never been notified, meanwhile my funds have been on hold for 9 months now. No item has been removed. If I get a case number maybe the lawfirm will be actually able to give me information as they have not replied to my email I have sent them on the 7th of August. I am still in the dark here, no item has been removed how can I defend myself without any information?

Sincerely,

Zedef Eymur Guler
Business Response
Date: 08/27/2023
Hello,
We have reviewed this sellers account. Their funds were put on hold due to Temporary Restraining Order (22-4473) issued by a federal court. Seller should refer to the email sent informing them of this decision on 08/04/2023 21:31 PDT. To resolve this dispute, seller should contact the rights owner directly.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 08/29/2023

Complaint: 20285950

After digging through my messages back to November l discovered l had issues with ALL my items not showing on Amazon it looked like l wasn't selling anything. I contacted Amazon back then and as an EXAMPLE l gave item number B091TTP751. Again nobody ever said anything about a copyright issue and l only gave an item number as example but now they keep ******** to that very same item number which makes me think that this whole issue is a mistake. Shortly after that my funds were held on hold but my items were available for sale again and l never got any information. This whole situation has been treated very poorly and without any information. Please see attachments for the messages from back in November.

I am in contact with the law firm, now that l finally got a case number from you l hope to get to the bottom of this issue.
Sincerely,

Zedef ****************
Initial Complaint
Date:07/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed Order # ***-3875269-2373802 on 22 June 2023, the order was paid partially by gift card balance and the total due amount to be paid by credit card was 979.32$ which was sent by email after placing the order.Since 22 June till now, I reloaded my balance by 480$ + 40$ + 50$ + 300$ +100$ and my credit card was charged 51$ before order was shipped so total is 1021$It is a bug that happened after I tried to pay the 979.32$ with gift cards when the calculation of the order changed and the total to be paid became 1021$ (Amazon doesn't charge the amount due to credit card till the order is ready to be shipped which takes few days or weeks for international orders as this one, it also allows you to pay the remaining amount with gift card balance if your card isn't charged yet).The only way to track this issue is by reviewing the **mail that was sent automatically by amazon to confirm the order on 22 June 2023 as the new Invoice calculations has ******$ added up and can't trace or detect it because it doesn't show the history of changes.I contacted Amazon customer support countless times, all of them see the invoice and keep saying it is right and no added up fees, except one supervisor who did the math after checking the **mail that was sent by amazon and traced the paid amounts afterwards to realize the issue, unfortunately he couldn't issue a refund as it is a one of kind case and he has no solution for it.42$ might be a trivial amount but if someone else doesn't check after Amazon or dozens of people then we have a real problem here, and also 42$ is quite much for foreigners like **** have the **mails, records of all customer support contacts and any proof or document you may need to help you.
Business Response
Date: 07/09/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your Order and can confirm that the Order total is : $1,760.84

Upon reviewing Order confirmation E-Mail on Thursday, June 22, 2023 at 1:22 AM (PDT)
$979.32 to be paid from Credit card and the remaining $781.52 from Gift card balance.

Once the Order is in shipping stage, we have E-Mailed the updated remaining amount to be paid from Credit card is $906.40 as we were able to redeem $854.44 Gift card balance on your account.

However, as you have reloaded the amount in Gift card balance, we were able to utilize the maximum amount and we've charged a total of ******* from GC balance and the remaining $51.59 from Credit card as the final update.

Rest assured, there is no difference amount of $42 in the final update and what we have charged you for the Order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
*****************************************;
Customer Answer
Date: 07/09/2023

Complaint: 20285936

I am rejecting this response because:
As you stated in your reply that the email specified that I owed Amazon a remaining amount of 979.32$ on 22 June 2023 for that order, since 22 June 2023,
I reloaded my gift card balance by 970$ with gift card purchase orders orders:
June 22, 2023 Balance Reload (?111-6777974-6150613) $480.00
June 22, 2023 Balance Reload (?111-5777904-1877806) $40.00
June 27, 2023 Balance Reload (?111-5277526-4417803) $50.00
June 29, 2023 Balance Reload (?111-2510598-5221811) $300.00
June 29, 2023 Balance Reload (?111-2111970-5742656) $100.00
and I paid 51.59$ from the credit card,
so total is 970$ + 51.59$ = 1021.59$ which is bigger than the 979.32$ that I owed amazon for that purchase order by 42.27$
Now upon rechecking my account, I have 0$ gift card balance and I made no purchase orders since 22 June 2023 till today, Can you explain where did the 42.27$ went? why did I pay total of 1021.59$ instead of 979.32$?

Sincerely,

*************************
Business Response
Date: 07/14/2023
Hello *******,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Sorry for the miscommunication, let me re-explain how it happened.

The actual amount you owe for an Order on Thursday, June 22, 2023 at 1:22 AM (PDT) was $979.32 to be paid from Credit card and the remaining $781.52 from Gift card balance. (It is not just $979.32 in total, the total amount due was $1,760.84)

We have charged you a total of ******* from Gift Card balance and the remaining $51.59 from Credit card.

Total is $970 (which was loaded) + $739.25 (which was already available) + $51.59 (from Credit card) = $1,760.84

Rest assured, there is no difference amount of $42. We would never charge any additional amount for your Order.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*****
***********************************
Customer Answer
Date: 07/28/2023
Hello,
Sorry for responding late as I was busy last week.
I reloaded my gift card balance by 480$ after placing the order, when I applied the 480$ to the remaining ******$ the total was 541.59$ which is weird because ****** - 480 = ******, I thought it is a small mistake and if I reload more balance and apply it to the remaining amount the system should correct it, so I applied another 40$ but the total remaining amount was 501.59$ so I contacted Amazon support to resolve the issue, and raised the issue to a supervisor named *****, she was super dedicated to understand the issue and help resolving it, unfortunately she realized the issue but couldn't issue a refund or help with it, she asked me to wait till the order gets shipped hoping the system will correct itself which didn't happen later, you can check my chat with her or I made it easy by uploading it to my ******* channel as unlisted video here: *******************************************
I hope I clarified everything and explained it better this time.

Customer Answer
Date: 08/01/2023
how can you close the complaint while I provided a new evidence? did you even read my last response?!
Initial Complaint
Date:07/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I have made several attempts to contact *********************** Team to resolve my issue through the following email address: ****************************** Additionally, on July 4, I tried contacting them via the following email address: ******************************* However, I am still awaiting feedback from *********************** Team.Given the above, I request that *********************** Team review my inquiry through the BBB Complaint Form.My seller account was deactivated in error due to its "association" with other seller accounts. However, I do not own the associated seller accounts mentioned in the notification. I am also unaware of their actual owners.The Amazon system erroneously linked my seller account with accounts of other sellers based on IP address and the address of a preparation center specified in the Business Address section.These associations arose because the Virtual Assistant helped me in operating the account. It later turned out that the Virtual Assistant provided the same services to other Amazon sellers. The Virtual Assistant accessed clients' accounts (Amazon sellers) from the same IP address. Additionally, she cooperated with a preparation center, whose address she set on the seller accounts of her clients (Amazon sellers), including mine.Please review my Plan of Action and supporting documentation to obtain more information regarding the erroneous deactivation of my seller account. After that, I request the reactivation of my seller account as soon as possible to avoid any legal actions on my part. Thank you for your understanding and cooperation!
Business Response
Date: 07/10/2023
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 7/10/2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:07/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Thu, Mar 16 The amount of money you paid the business: $2.5 What the business committed to provide you: Shopping product What the nature of the dispute is: Amazon hold my account Whether or not the business has tried to resolve the problem: Amazon hold my account on the first order with unusual payment, required verify owner gift card. But I didn't keep reciept, so I called **************** try to explain and hope they can ask me some account information to unlock my account. However they don't do anything, so disappointed Account : ********************* Order : #***-2970743-8958604
Business Response
Date: 07/19/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon.com

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