Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,096 total complaints in the last 3 years.
21,674 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/06/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a complaint against Amazon and I don't know their address. They repeatedly charge me for Prime and I keep cancelling only to find out they've signed me up again. Apparently this is not new
Business Response
Date: 07/12/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the charge related to your prime account.

Based on account details, we can see that there is no charges made on your account. I request your bank and raise dispute if you get charged so that no charges will be repeated.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June i placed in order through amazon, im not a prime user and it offered me 30 days of ********************** free, so i accept so that my order will be cheaper and arrive quicker (promised 2 day prime delivery) the 2 day wasnt offered unless i signed up for prime, delivery was set for sunday 7/2. sunday comes around no updates on tracking just an email update that says they are running a day behind. Monday comes around still no tracking update, mind you the next day is a federal holiday and a rare day off from work i planned to use to play with my new order all day long. monday comes amazon says were not gonna deleiver until 7/5 now again no tracking update, and the update says if its not delievered by 7/5 they will give me a refund. at this point they emailed me to review the product I bought that again hasnt delievered. I went to reach out to amazon for help, and thats not an option you cant. amazon also refused to post the review they asked me to give, because it painted there service negatively. They are hiding low scoring reviews and lying outright about there services and practices. 7/5 ends still not delivered, *** tracking says they havent gotten past the prelabel stage, the update that says if not delievered by 7/5 you can have a refund changed when they changed the deleivery date. At this point ive been jerked around and lied too a bunch, they havent even started on the package that was due 5 days ago, theres no sense of urgency or help, and i wouldnt have signed up for prime if they werent promising 2 day delievery. There is no way that these practices are legal.
Business Response
Date: 07/07/2023
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Initial Complaint
Date:07/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Amazon.com and paid with ZIP (quadpay) who paid for said purchase IN FULL and I pay them back in 4 payments. I have already paid first payment and they have already paid for the entire order in full. I pay 4 payments of *****, for a total of *****. Now as this order ships I am being charged again for full prices of items already paid for. I spoke to an Amazon representative on 07/05 @10:05 pm to let him know I was being charged twice. He said he could see where I had in fact paid for the order already and was being charged again, and ask if he could get a different department to call me back that could refund my money . That phone call never came so I called back today and spoke to a different representative (Trace). This representative said it was not a charge but a authorization. Except there is NO Authorization because they order is paid. She argued telling me she could not transfer me to another person and did not refund my money. I want the amount taken from my Amazon account placed back on my Amazon account and for (Trace) to be re educated on her job. The total taken was ***** and *****.
Business Response
Date: 07/08/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint unfortunately I'm unable to determine the exact order you are referring to.

Please share the order number with us so that we can review the issue and assist us further.

Rest assured, once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 07/12/2023
Here is the order number 114-3597614-7233803
Business Response
Date: 07/18/2023
Hello *******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply, upon checking the order I see that both credit card ********************* and gift card was applied to the order in question.

A total amount of $41.6 was applied from the gift card and $30.80 was applied from your credit card *********************.

Apart from this I do not see any other charge for this order. You can also view the order details in Your Account:

****************************************************

We hope to see you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************

Customer Answer
Date: 07/19/2023

Complaint: 20280900

I am rejecting this response because:
Can u plz give me the last 4 of the **** number?
Sincerely,

*************************
Business Response
Date: 08/02/2023
Hello *******,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply and I understand your concern in this matter.

Unfortunately for account security reason I cannot share your card information over email.

However, you can view orders by visiting Your Account (******************************************). Sign in with the account on which the orders were placed.

From Your Account, click the "Your Orders" button to access your order history. Also you may contact us over phone in this regard, they will help with the payment information.

Here's a link to our Contact Us page:

***********************************************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:07/06/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have constantly complain about their delivery services I told them it is the driver who does not care where he drops off the merchandise order. Amazon sends me an email my product is delivered even the driver takes the picture which is NOT my address. They claim it was delivered but I know by now i was delivered to the wrong address. They ask me to check k my neighbors but by the picture my complex does not have that appearance I keep on complaining but to no avail If gave them address instructions it is in Riverbay Gardens between ************ Blvd & still it is the driver who drops off what I ordered some where else probably because his navigator is wrong as my address is new, ********** & Fed Ex have no problem delivering except Amazon a multi billion dollar company. This has to be addressed.
Business Response
Date: 07/08/2023
Hello *******,

I'm Sai *********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to know that you have been facing delivery issues.

Upon reviewing the recent correspondence with our customer service I understand that you have faced the delivery issue with the order ending with 5862.For this I request you to share the incident report.

You only have to reply to the email sent to you by our specialist team on July 7, 2023 1:35 PM with the subject "Your Amazon.com Inquiry". Where you have to share the details in the same format as mentioned in that email.

As you have also mentioned that you have been facing the delivery issues with our services I request you to reply back to this email and share 3 or more recent orders where you have faced the delivery issues so that we will look into this and assist you accordingly.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Sai babu
Amazon.com
***********************************
Customer Answer
Date: 07/12/2023

Complaint: 20280718

I am rejecting this response because:
They never tell the truth what they sent me I could not access & I inform them the problem. Same old story delivering to wrong address their navigation stinks & i will keep complaining & bbb complaints

Sincerely,

*******************************
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, My seller account was deactivated in error on Amazon.ca. Amazon is completely inactive. They declined my documents and the appeal without any valid reasons. When they rejected my documents, I lost my money due to their negligence. I do not have any other accounts because it's prohibited. My account Sharelornsdstore was deactivated due to related to "******* Sunshine Store" seller account. The real owner of this seller account is *********************************. ********************************* was my ex-employee. But I stopped working with him a long time ago due to the threat of violating Amazon Policies on his part. I have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated association with ********************************* in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same. Amazon is ruining my companys reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you may see from the attached documents, I started employment cooperation with ********************************* on December 7, 2021 (see Employment Contract). On April 18, 2022 I notified ********************************* about termination of our employment relationship (The Employee Termination Letter is enclosed). ********************************* and I conducted a meeting where we signed and notarized all other documents to finally terminate our employment relationship (please, check Employment Termination Agreement and Letter of Settlement Payments). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. Therefore, I request Amazon Support to review my Plan of Action, documents I attached, and reinstate my account.I kindly ask you to reactivate my seller account Sharelornsdstore.Best regards!
Business Response
Date: 07/14/2023
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 07/07/2023.

Thanks, Amazon.com Seller Performance
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/3/2023 I purchased an e gift card on Amazon.com for $320.00. On 7/5/2023 I received an email that my Amazon account was closed due to gift card violation. I requested an appeal and I filled out the form requesting proof that I was the one that purchased the gift card. I sent in information and it said appeal denied and my account is closed and they will no longer communicate with me further. I had almost a $2,000 gift card balance that was loaded on my account that has been lost. I also had 2 packages that they told me were damaged in transit that were being returned back to Amazon and when they were returned they would credit me back for these which would add an additional $2,000 to my gift card balance. All this has been lost because they closed my account.
Business Response
Date: 07/24/2023
Hello,
We have received your recent email and require more time to complete our review. We will aim to get back to you as soon as we receive a response to our inquiries from the relevant teams.
Thank you for your patience.
********
Amazon.com
==============
Customer Answer
Date: 07/25/2023

Complaint: 20280398

I am rejecting this response because: they are asking for more time. When will I receive a response?

Sincerely,

*************************
Business Response
Date: 08/10/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
for order 702-5783485-5699410, buyer did not send back original item. we did state we can provide the evident when buyer opened the ** case but amazon never asked ** for evident. Per amazon policy, item needs to return in original condition. Please appeal this case in our favor.
Business Response
Date: 07/10/2023
Hello,
We are unable to credit the sellers account for this transaction, nor are we able to arrange a return of the merchandise. This is because the customer have received used item only as per initial appeal also no seller grading data found as per our record.
Sincerely,
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For Order ID: *******************, why amazon issued buyer full refund? ***** provided the incorrect address. Item returned back to us, the original shipping fee is not refundable. Please reimburse us the original shipping fee. Per amazon policy, we can withhold the original shipping fee. also by amazon shipping service policy, we used the shipping service. amazon is 100% cover any issue due to shipping company. please appeal this case and reimburse use the original shipping fee.
Business Response
Date: 07/10/2023
Hello,
A refund for the shipping charges was issued to the seller. Shipping Charges: USD ***** credited on seller account.
Sincerely
Customer Answer
Date: 07/10/2023

Complaint: 20280326

I am rejecting this response because: amazon did not issue me the reimbursement

Sincerely,

Zhe Xing
Business Response
Date: 07/14/2023
Hello,

Thank you for taking the time to provide us with additional information regarding the A-to-z Guarantee claim on order 114-4714690-7528257.
We have already credited original shipping charges USD ***** to seller's account.
Seller can check the transaction dated 7/10/2023 in the Payment Reports for Transaction Type - 'other'.
Alternatively, seller can also download the Transaction report and view the above transaction for the same date.

Sincerely,
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I, *************************, the Chief Executive Manager of the Jewelry Manifest LLC, am the owner of Amazon seller account which was deactivated due to an error from Amazon agents side during the video verification process. Note, the same information will be sent to ******************* team with additional documents.The first appointment for video verification was planned for May 16th, 2023, at ***** am PDT [Pacific Daylight Time], but the Amazon Associate never showed up. After that, I rescheduled my appointment right away.The second appointment was planned for 5/26/2023 at 11:00 AM Pacific Daylight Time.To complete our identity verification, I prepared the physical copies of the following documents: - ID Document.- Credit card statement associated with our Amazon selling account. - Invoices for all the ASINs. Amazon Associate asked to confirm the relevance of the address, charge, and deposit methods. I told him my company is in the process of a change of address procedure, and we plan to change it in a week. The agent told me I should update this information and make another appointment with new documents. He assured me that I would be able to do that. On May 30, 2023, I updated our charge and deposit methods.On the next day, May 31, while updating my Business Address, I received a letter of my accounts deactivation. Even though, the Amazon Associate assured me I could go through the video verification process again with new information. I believe that my accounts deactivation was in error. With all changes being made per updates in my companys information, just as promised by Amazon Associate, I should have a chance to go through the video interview again. All my actions were made only after consulting with Amazon's workers.Please, help me to make Amazon to review my documents and reactivate my account or let me go through video verification just like it was promised. Sincerely,Chief Executive Manager of the Jewelry Manifest LLC,*************************
Business Response
Date: 07/17/2023
Seller failed IPI and has been notified about it
Customer Answer
Date: 07/19/2023

Complaint: 20280220

I am rejecting this response because:

As I stated previously, this did happen, but this is a whole story:
On the second appointment on 5/26/2023 at 11:00 AM Pacific Daylight Time.
Amazon Associate asked to confirm the relevance of the address, charge, and deposit methods. I told him my company is in the process of a change of address procedure, and we plan to change it in a week. The agent told me I should update this information and make another appointment with new documents. He assured me that I would be able to do that.
I passed that verification. Still, I needed to update our company's business address, charge and deposit methods, and get new documents ready with new data (such as the credit card and bank statements) for the next video interview.

On May 30, 2023, I updated our charge and deposit methods.
- NEW Charge Method Account Number: *******************;
EXPIRES ON 4/2028;
CARD HOLDER'S NAME: *************************** - Jewelry Manifest LLC;
BILLING ADDRESS: ************************************************************************************* - 95747-9095.
- NEW Deposit Method Account Number: **************,
BANK LOCATION: *************,
ACCOUNT HOLDER NAME: Jewelry Manifest LLC,
ADDRESS: *************, **********************************************************************

On the next day, May 31, while updating my Business Address (NEW Business Address: *************, *********************************************************************), I received a letter of my accounts deactivation without the ability to plan a new one. However, the Amazon Associate assured me I could go through the video verification process again with new information.

I believe that my accounts deactivation was in error, as I did only what I was told by the Amazon side.
With all changes being made per updates in my companys information, just as promised by Amazon Associate, I should have a chance to go through the video interview again. All my actions were made only after consulting with Amazon Associate.

Sincerely,
*************************
Initial Complaint
Date:07/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction : Mon, Mar 13 the last day I receive an email rate my transaction at Amazon.com The amount of money you paid the business: $10 What the business committed to provide you: Personal things What the nature of the dispute is: Amazon closed my account Whether or not the business has tried to resolve the problem: My account has been closed for misuse of Amazon's services. Amazon didn't sent mail or called me to explain about what happened. This account still have my money. I so disappointed about what Amazon did, Amazon just look like a scammer.Account : ****************** Order : #***-1081945-1980248
Business Response
Date: 07/19/2023
Hello, My name is ********, and I am a member of the Amazon Account ******************** team.
I've reviewed your e-mail, and I understand you're concerned about your account being closed. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct.
We've found your account is directly related to another account which has been previously closed due to the violation of our policies.
Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final one.

We looked into your order, and AMZL_US has confirmed the shipment was delivered to you in good condition. As a result, we will not be issuing a replacement or a refund for contents of that shipment.Im sorry for any disappointment caused and appreciate your understanding.
Best Regards,
Victoria,
Escalation Specialist
Amazon.com *****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.