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Business Profile

Ecommerce

Amazon.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      560 Merrimac Ave Middletown, DE 19709-4652

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    Customer Complaints Summary

    • 59,154 total complaints in the last 3 years.
    • 21,664 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/13/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order 113-9685451-3081846, on 9/10/22 I paid $18,40 & received car part throttle position sensor. Upon attempted installation, item broke & mechanic had to discard, forcing me to pay for replacement on the spot. Amazon refuses refund & hung up on me TWICE!!!! This is a warning to spare future customers, next stop credit card dispute. ***********************

      Business Response

      Date: 09/15/2022

      Hello,


      I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I've reviewed your complaint. I apologize for the inconvenience caused to you in this regard.

      Upon checking the order I see that a refund of $18.40 has been issued to the original payment method on Wednesday, September 14, 2022.

      Refunds typically gets processed within 3-5 business days from the issue date.

      You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID=113-9685451-3081846

      I hope this information helps. We look forward to seeing you again soon. 

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.


      Regards,

      Harasankar.M
      Amazon.com
      http://www.amazon.com

      Customer Answer

      Date: 09/27/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      On 9/21/22 *** successfully delivered return to Amazon *** tracking# 1ZRW14859050995902. After *** received package Amazon sent email

      threatening chargeback if package not received. I reported credit card lost & Amazon has package so case now successfully resolved.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint a couple of months against Amazon about an issue that I felt they did not handle with integrity, which is my right I pay for A Prime Account and Ive placed two orders since in which I worked from home both days to make sure my packages arent stolen .. Both packages were one day delivery, my first package was late, I waited the next day, contacted customer service and they told me to wait a couple more days, I waited about a week and I requested a refund it was marked at lost by Amazon, The second package was also a one day delivery which was not delivered as well, I contacted Amazon once again they told me to wait for four more days then contact them again! This is not a coincidence theyre billing my credit card for the Membership fee and not fulfilling the service i paid for! I spoke the the customer service about refunding my monthly fee and he said he could not! Now why am I Paying for a service that isnt being fulfilled .. I would like Amazon to look into my account and fix whatever is going on or refund my money..

      Business Response

      Date: 09/15/2022

      Hello,

      I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

      I'm sorry for the inconvenience caused due to the delayed orders.

      I've checked on this and I can see a refund was issued on your account for the reported orders. I've shared the feedback with our team to get this checked and avoid it in future. I understand this is definitely not what we expect to happen with Prime deliveries, to compensate on this issue, I've refunded the last Prime charges back to your original payment method, Your Subscription is still active. The refund will reflect in 3-5 business days.

      Rest assured, your feedback is shared with the relevant team and necessary actions are being done for the improvements. If you still get any issues, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

      We look forward to seeing you again soon.

       

      Regards,

      ********
      Amazon.com
      http://www.amazon.com

      Customer Answer

      Date: 09/15/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

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