Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 DisplayPort cables on Feb 17, 2023. I ended up not using them. Request return on Feb 18 and dropped the cables off at *** on Feb 20. I asked for Amazon credit because I do a lot of shopping with Amazon. I know for sure that I will turn around and use their credit. Amazon usually issue their credit within 2 to 4 hours after I receive the drop off confirmation email from Amazon. Well not case with Amazon for the last few returns. After I dropped the package off, I dont receive any confirmation from Amazon like its used to be. I checked the status of my returns, it said Your refund will be processed when we receive your item. I have dropped off the return items for almost a month already, and they have not received my returns? The total of refund is just a bit over $10 and it doesnt take that long to send it items back to their warehouse. I called the Customer Team to follow up the status. They told me that Your package is still IN TRANSIT. Really? I think that I will believe you? They also told me its takes up to a month to have my credit after they receive my return package. Amazon is a multi-billion company, but it couldnt refund my money for $10? I demand Amazon refund my money now because I have been waiting long enough. My last 4 digits of order # is ****.

  Business Response

  Date: 03/11/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I am sorry for the inconvenience caused to you with your Amazon orders. Kindly, help us with the complete order ID, so that we can look into it and help you further.
  
  I would request you to please write back with the order ids. You can look up your orders online through Your Account (www.amazon.com/your-account).
  
  We appreciate your time and patience in these regards
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently I order a product Vicks vapour rub. After placing my order my account was placed into restricted by ***************************** I then contacted the customer service to seek an answer why? your account is restricted to digital purchases only due to multiple violations of our returns and refund policy.I have had no issues on my account since over 2 years ago. Due the delivery agents leaving packages in the lobby and people taking those packages bc they didnt deliver directly to the door. I reported this to consumer affairs umbudsman and CAC I won my case and discussed with umbudsman of amazon. After this 2 months waiting period I had all restrictions lifted. Now out of the blue after I placed my order 702-1995496-6201037 my account was restricted.The CSR can speak to the account specialist but myself I still can not, this must break rules in the charter of rights, and consumer protection and affairs. Im not sure ?? if I am placing this in the right location, but the company is Amazon ******. Any advice would be great, I would appreciate direction in this matter. Also I thank you for always supporting myself, and on a personal note your work is vital to ensuring business follow operation chain of command and that consumers have a safe place to identify any issues.The call centre number that called me from CSR from the amazon app request for CSR was from phone number **************.Strange *** working for Customers in ****** I thought the was a bylaw of the *** to regulate ******** customers to ******** CSR. Well I trust your leadership and I know I can rely on your wisdom to take next steps.Last time I had an issue resolved they held 1000$ on my account hostage. This time was without reason or explanation.Have a wonderful day ahead and I pray we both find success in these matters. Thank you for helping people with disabilities, its hard doing this alone but I try my bestest with your help. Godbless

  Business Response

  Date: 03/25/2023

  Hello,
  
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  
  We look forward to seeing you again soon.
  
  
  
  
  *****
  Amazon.com
  *****************************
  
  

  Customer Answer

  Date: 03/25/2023

   
  Complaint: 19578003
  
  I am rejecting this response because: I would like to know the correct correspondence, and I would like to speak to a manager in charge of this restriction on my file. I want to know the purpose of it and I want to know the order numbers so that I can do a proper analysis and give proper feedback to the Better Business Bureau. I was expecting the supervisor of customer service to contact me Wednesday. I can clearly see a violation of my rights because that person did not contact me back after our conversation case ID is provided in the picture and proof that I did try to find a solution after OFM emailed me  without giving me the proper procedure and how to file a claim to have my status, fully reinstated, because no evidence was given to me as a consumer. This is a clear violation of my rights and I want answers. I have already identified as a person with a disability, and I expect full cooperation. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/05/2023

  Hello,
  
  We previously contacted you about violations of our returns and refund policy. Since then, we have continued to notice violations of such policies on your account. We are writing to let you know that we have restricted your account to digital purchases only. We will automatically cancel all non-digital orders placed on Amazon.ca and if you have been charged, a refund will be processed.
  
  If you would like to appeal this decision, reply to this email to reach an account specialist. Our customer service team can only confirm that we sent you this message and help you with any technical issues. They cannot reverse this decision or provide you with more details on this matter.
  
  Account specialist
  Amazon.ca
  www.amazon.ca

  Customer Answer

  Date: 04/06/2023

   
  Complaint: 19578003
  
  I am rejecting this response because: these allegations made or false, and I have provided picture proof from leadership team made false allegations and I want my case because I provided all the proof necessary. As I have stated, I need absolute proof so that I can work on this incident and we can align the respective party to the responsibility. As previously stated, please provide the Umbudsmans communication contact so that we can further investigate this and the appropriate party can take responsibility.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/10/2023

  OFM who have violated my rights

  Failed to provide which specific orders are issues

  Failed to provide adjudication or clarification of 

  Appeals process, and no POC for the Umbudsman 

  They did this to my account last year and I won my case

   

  I also have confirmation that I won. The OFM

  Never apologized or sent any letters of courtesy 

  After the 2 months I could access my 1000$

  They locked my services and tried to hack

  My account entirely. Stealing my possessions.

   

  I proved my case about the importance of delivery 

  Standards and that they left packages to multiple customers 

  In the lobby during construction ?? when it was public 

  Access area. 

   

  Randomly they do this again not identify who they are

  Violate my rights by cramming and slamming unjustly

  Effecting my level of enjoyment and freedom as a consumer

  With recognition of my disabilities.

   

  I will continue to take you advice please ensure public 

  Can see they have violated my rights and that way bc

  They made no effort to communicate professionally other

  Then to send verbatim msgs both to you and to me.

   

  I will continue to take action in FTC and an office of attorney general.

  Thank you for taking time, you are courageous and a good person.

   

  I dont have very much in this world but what I do have I earn, I 

  Recognize your presence and I am grateful for your courtesy

  It is immensely appreciated and more valuable then all the money

  In the world. Godbless you 

  Customer Answer

  Date: 04/10/2023

  As promised I was able to have a leadership team

  Representative verify this information ?? and the 

  Accusations made last year where false form OFM

  They still have not lifted the restriction. I am still

  Being penalized and they still have not conducting

  Consumer confidence or replied with appropriate 

  Steps to resolving the issue.

   

  They recently rejected my request I wish

  To make this public and to attach this to

  My current incident asap.

   

  Please update me in correspondence asap.

  Business Response

  Date: 04/11/2023

  Hello,
  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 22 February, 2022.
  
  Sincerely,

  ****

  Amazon.com

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19578003
  
  I am rejecting this response because: you have failed to respond ethically within the moral guidelines of **** Secondly you have failed to justify the facts, which clearly contradict your claims. Consumer bylaws also clearly protecting the rights of all consumers is not super seeded by any one individual. The consumer has provided proof that they had won the case previously filed in 2022 February and that the dispute held against them was false. Proof has also been provided that no refunds were requested after that incident. The dispute process on your guidelines in your policy allows for consumer to have from the date of the claim made against to be identified. The consumer has offered 5 attempts to resolve the issue. Consumer has requested to speak to the ombudsman as per the rights and regulations bylaw. Customer will continue to resolve the issue via the authority of the attorney general as the person responding back has crammed slammed and continuing to use scripted responses. Showing no concern for the user, consumer, or professional courtesy to reach a resolution that would ensure the enjoyment of the consumer. Every conversation with amazon customer service has been followed by the instructions and guidelines of the **** You have continually violated the rights and freedoms of the customer. Do not recognize your position or title to amazon but god knows that I have been supportive in improving amazon as a business both by writing positive reviews, for other customers, by providing messages of gratitude for each successful delivery of un damaged products and for any product that didnt follow the instructions listed on delivery or were left in any public access areas due to lack of professional delivery standards. I alway follow the 3 day investigation period, I always send proof when and if I have any way of providing it. I always work with customer service to reach a ethics and accountable resolution. You can suspend my account but you have no legal right to cancel bc I already can enjoy ordering products from the marketplace. Their is no further need to threaten or discourage customers from products and services rendered paid for in advance. Bc those services have nothing to do with market place purchases. Furthermore I am trying to find your appeals process I dont agree to have any representation other then myself to adjudicate unless I specified to that body in writing. I would hope that you have more respect for your consumers who are loyal and trustworthy who already have proven operations chain management issues and who have proven faulty delivery and taken the time to help amazon improves business standards delivery standards and helped to improve overall success of the Amazon brand community and identify to public marketplace. As a courtesy standard consumer reserve his rights to his digital content. Lastly please show some professional courtesy and try to help the consumer to have a pleasant experience. Thank you.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings!I am writing to you regarding the issue with Amazon Team.I faced the issue where Amazon calculated the incorrect *** storage fees. Every time I received the same response from the Amazon team. I attached a screenshot with their answer. The item`s weight and dimensions for ASIN B097DYYSD6 are mentioned below:Weight: 4,6 pounds (see the file "Weight 4,6 pounds")Height: 11,7 inches (attached file "Height 11,7 inch")Length: 8,3 inches (check the file "Length 8,3 inch")Width: 6,6 inches (see the file "Width 6,6 inch")These are the dimensions of the product box which Amazon ships to the customer. It means that I mentioned above the box dimensions (NOT product dimensions). 11,7 x 8,3 x 6,6 **** = 0,37 cubic feet Amazon made a mistake in measurements of almost 1.5 times. This was reflected in the number of fees we are forced to pay. Now my product has been moved from Standard-size storage to Oversize storage.According to the **** inventory storage limits" Policy, the current limit for standard-size inventory is 25 cubic feet, but I have 0,37 cubic feet. It means that my products do not fit for Oversize storage.I contacted them a lot of times and received a response that there are no mistakes in calculations on the part of Amazon. I did not receive their assistance. Amazon measured my item incorrectly and refused to remeasure it.I attached documents that prove my point. You may ensure by checking the product`s photos.I kindly ask you to review my explanation and attachments in detail and change the *** storage for ASIN B097DYYSD6 to Standard-size storage.Best regards!

  Business Response

  Date: 03/11/2023

  Hello from Amazon.com,

  We have reached out to the Selling Partner regarding their concern. Please advise them to refer to Case ID *********** for more information.

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon wont refund stolen order. They say I have to file a police report for a 100 dollar item . Like seriously Amazon do you think the police are going to investigate a stolen 100 dollar Amazon package. Dont shop Amazon get your items in store !!!

  Business Response

  Date: 03/11/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding the stolen order. I'm sorry for the inconvenience caused.
  
  Stealing anything is a criminal offense and it needs to be reported to the authorities immediately when noticed even for a single dollar. This will not only help to stop this crime but will also help to recover the loss.
  
  For the reported order, our team will need to investigate the issue to ensure a necessary action is taken and for that they will need the requested police report. I request you to please report it to the police department and file a report, let them complete the investigation and update the status of the report.
  
  Once it is updated, please share it with our team by replying to the email where it was requested for. As soon as our team receives it, they will verify and help you further.
  
  Thank you for your understanding and patience.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************
  

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* tablet I am disputing $628.15 Date purchase: July 6 2022 I went through my credit card and Amazon told them I didn't return product. However when I talk to Amazon they tell me they received the product. 1 have shipping details that show Amazon receipt my return and 1 still haven't received my money since July 2022. I contacted Amazon again and they said they received my return but to much time has passed and they can't return my money. They have been extending this so I don't get my money back.I have been in contact with my credit card discover and they suggest I open a case I want amazon to return my money for item I returned.

  Business Response

  Date: 03/16/2023

  Hello,
  
  I am ******* and I am a member of the Amazon ***********************. I'm writing in response to a complaint filed on behalf of the customer by the *******************************************.
  
  We have granted the customers request for a refund.
  
  We sent an email to the customer through their registered email address on March 15 2023. This email confirms that the refund has been issued for $624.15 to the original payment method.
  
  
  Sincerely,
  
  ---
  
  *******
  
  Amazon.com | ***********************
  
  

  Customer Answer

  Date: 03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a compliant with my charge card because an item I purchased which was $161 broke. Amazon told me they would refund and I don't have to send the item back. Every since I filed my compliant, Amazon continues to send the credit card paperwork showing I received the item. My complaint had nothing to do with receiving the item as I know I received it I was complaining on the return.Well ever since then now my account is flagged. Any expensive item I purchase I now have to sign for or give a password. Also my returns are not given to me up front and have to be returned. I am being unfairly targeting by the company for my complaint that has nothing to do with not receiving the item. I want these flags removed from my account.

  Business Response

  Date: 03/11/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding "Account flag".
  
  Please note that we do not have such "flags" to put on any account. All the orders, returns/replacements and refunds are governed by the applicable policies available on Amazon.com.
  
  We may ask to verify additional securities before an order can be placed/completed specially the expensive items in order to make sure there are no unauthorized access to the account and to avoid financial loss. These policies are in place to safe guard your account and security.
  
  I understand this might be inconvenient to go through this additional factor of authorization however we have implemented it for the safety reasons. I'll share your feedback with our team for further improvement though for this case.
  
  Regarding the refunds for returning the order(s), there are some items that qualifies for advance refund. That means, a refund is immediately issued after the carrier scans the label we share however it is not applicable for all the items. Some will be processed after we receive the item at our return center and in all cases, we will keep you updated with the email after the refunds are issued.
  
  You may refer to the following link for most upto date return policies.
  
  ************************************************************************************
  
  Thank you for your understanding and patience.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order 113-8268511-3686645 (Shipment 2 of 3 not Received) and no one at Amazon is helping me with non receipt of items below at purchase price $27.19 listed on February 25, 2023:Shipment 2 of 3 Change shipping speed Not yet shipped Delivery Estimate Tuesday, February 28, 2023 by 8pm 3 StorageWorks 5-Shelf Hanging Closet Organizer, Adjustable Closet...Qty: 3 $27.19 Sold By: StorageWorks I ordered the following which was due last promised by February 28, 2023 but now says havent been shipped yet. I have called multiple times and no one is helping me but see it is now listed on Amazon website for a a higher price of $31.99 and whe I questioned that with one of your customer service representatives she ***** first told me my order in subject line had completely been delivered and I told her I am missing shipment 2 of 3 and then she abruptly with no notice put me on a hold and came back on line but said nothing twice and the disconnected my call. She was rude I was on call for 19 minutes waiting and the representative rudely hung on me without notice.

  Business Response

  Date: 03/11/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding missing delivery and the bad experience you had with us. I'm sorry for the inconvenience caused.
  
  I can see the issue was escalated to our Executive Customer Relations team and I see that they have submitted the feedback with the management to ensure a necessary action is taken to avoid it happening again.
  
  The team have also issued $96 gift card balance on your account on March 11, 2023 to help you reorder the items from our website. I see you have canceled the existing order shipment. You may reorder those items. Rest assured, the management will make sure this is not repeated.
  
  Thank you for your understanding and patience.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

  Customer Answer

  Date: 03/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was just charged $ ***** for prime membership renewal and I shouldn't have been charged again and it's only supposed to be $7. But I have paid that already Tuesday

  Business Response

  Date: 03/11/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding Prime charges.
  
  Upon checking, I see we have charged you for **** USD on March 7 for Prime. I do not see other charges on your account. I request you to please help us with a charge id for this other charge you see on your billing statement. The charge id will be 9 digits alphanumeric id that will be unique for all Amazon transactions and will be visible in charge description.
  
  Once the details are received, I'll check on it and help you further. Looking forward for the details.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon charge my gift card $10.79. When I contacted AMAZON to dispute and request a refund I was told they could not help me bacuse I would not give them access to my account information. My gift card that has the fradulent charge is not associated with my Amazon account; therefore, what is the purpose of giving customer service access to my account. Furthermore, Amazon told me that if the card is not associated with my account, even if I gave them access to view my account, they could not help me. I requested to speak with management or someone that can escalete the issue and was told that I have reached the highes contact there is. It was news to me that Amazon had changed their CFO and/or CEO. Way to go to the women I spoke with. Women rock! I am proud that Amazon now has women officers

  Business Response

  Date: 03/11/2023

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding unknown charges.
  
  Our team request the access to your account because most of the charges are found on the reporting customer's account itself. If not found, then our team check for other related information to find the details to help further. It is completely your wish whether to give access or not.
  
  Upon checking on the information that you have provided, I was able to find the charges in your account itself. The charge of $10.79 is for the item you have ordered "SPECIAL MADE Collapsible Water Bottle Leakproof Valve BPA Free Silicone Foldable Water Bottle for Gym Camping Sports Lightweight Travel Bottle Durable 20oz(Dark Green 2nd version)" arriving on Tuesday, March 14, 2023. Order Total: $10.79
  
  You may view these charges by accessing Your Account > Your Orders > Open the order for the above item > View Order Details. There you will see the charges.
  
  In future, if you see any charges that you do not recognize, I'd suggest to please check your recent orders and their associated payments. If you still do not find them and do not wish to give us the access too to check if we can find it, I recommend to please contact the card issuing bank for the disputes.
  
  I hope the above information regarding the charges helps. Thank you for your understanding and patience.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/01/22 my credit card was charged $93.93 for a 11/27/22 purchase of three pairs of shoes (two of which were the same but different sizes). I returned the two size 9 and kept the size 8.5 but received emails from Amazon that they had refunded me for all three pairs and were going to charge my credit card again for the shoes that were never returned. I tried calling them but they make that impossible so I sent an email and, as expected, received no response. After checking my credit card account, I realized that not only did they charge me twice for the shoes that were never returned but I never received a refund for the two pairs that were returned! Amazon's own Order Summary #***-9680847-0017065 shows the original 12/01/22 $93.93 charge and today's $36.97 incorrect duplicate charge but no refunds. This transaction could not have been mishandled any more than it was. Amazon now owes me a $93.93 refund.

  Business Response

  Date: 03/11/2023

  Hello,
  
  I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to order#***-9680847-0017065.
  
  Upon checking, we see the refund was successfully processed for $93.93 on the above order, however it was processed in gift card balance in your account and we see a part of balance was already used from your account and the current balance is $83.35.
  
  You can view your balance and usage history in Your Account here:
  
  *************************************************
  
  With regards to retrocharge on the order for $36.97, I've issued a refund to your **** card, it shall be credited within 3-5 business days.
  
  We appreciate your time and patience in these regards.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

  Customer Answer

  Date: 03/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, Amazon charged my credit card for my purchase and had no right to refund me by an account credit, especially without even so much as an email explaining why they took that action or allowing me to agree to it. I make many purchases through Amazon and it should not take a complaint through the Better Business Bureau to communicate with this company to get issues resolved.

  
  Sincerely,

  *****************************