Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

50,378 total complaints in the last 3 years.
17,477 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/19/2023 I ordered 4 items and today 3/23/2023 I was notified the items arrived. When I open the box I notice one of the items was missing. The missing item is a 12 Pack Bulk Plain ******************** Set 12 x 9 Inch Kitchen Chopping Boards Rectangular ******************* Wood ******************** for DIY Engraving Gifts. The missing item price is $74.99. My order number is: 112-8044583-6196236.I contacted customer service today 3/23/2023 and I was told they cannot give me a refund or do anything about it and just find a better shipping address next time even if I explain only one item was missing and it was supposed to arrive in the same package so is on them. I would like a refund for the missing item to my original form of payment.
Business Response
Date: 03/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the missing item.

I've checked on it and I can see our team have investigated this issue and we found that order was delivered with the same package weight and dimensions mentioned on our website. That means, it included all the items in it which you have ordered. Considering this, we are unable to refund or replace the reported item.

At this time, Amazon isn't able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier."

We recommend you to consider a more secure shipping address, such as your workplace or an Amazon Hub Locker, in the future to avoid further problems like this one.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/25/2023

Complaint: 19641890

I am rejecting this response because:The alleged investigation took less than one minute and it cannot be assumed the item was inside.

Sincerely,

*************************
Initial Complaint
Date:03/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sold a product that came to me without any instructions inside of the packaging, they are required to send me any documents that would tell me a product could cause damage. The product I received was in a clear bag with no paperwork or instructions inside. The products is an adhesive zipper screen door that did an extreme amount of damage to my door frame that now needs to be professionally repaired and repainted. I have spoken to 3 levels of customer service agents and they have all said that they will not provide any satisfaction credits or compensation to me. I have been refunded for the product that I have returned but they refuse to do anything further and this repair will cost around $200.00. They should have not sent me the item without the necessary and required instructions inside this package that state that the adhesive can cause paint damage. They refuse to do anything about it at all. I have spent hours trying to get help and support: they sent me a claim form to fill out which I did and I got an instant auto reply that my claim was not valid. No one even looked at the claim it and Amazon cannot get way with this predatory business practice and have no liability in sending people items that have been returned or without proper instructions inside. This is their fault! Order number 113-1408149-5177062 for Reinforced Cat Screen Door, 35.5X82 Heavy Duty Pets Proof Screen Door with Bilateral Zipper, Prevent Dogs Cats Running Out from Home, Bedroom, Living Room, Kitchen Patio Doo
Business Response
Date: 03/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the damage that happened after using the item you have ordered from Amazon. I'm sorry for the inconvenience caused.

I see your request about the instructions or paper work that should be available inside the package however please note that all the sellers do send those details only when the manufacturer has included it with their original shipment. If it is not included by the manufacturer, you may not find it inside the package.

Regarding the damage, while I completely get your situation, we are unable to take action as we described about it in our terms and conditions. Refer to following link.

************************************************************************************

It says under ****** DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY ********

""""Amazon will not be liable for any damages of any kind arising from the use of any Amazon service, or from any information, content, materials, products (including Software) or other services included on or otherwise made available to you through any Amazon service, including, but not limited to direct, indirect, incidental, punitive and consequential damages, unless otherwise specified in writing. """"

I see our team have still tried for an exception for you and escalated it to our claims department however it was denied by our team. In this case, I request you to please contact the manufacturer for any help on this issue.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:03/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased over $1000 worth of clothing from this company. They sent out my package via *** and the package never arrived, despite it saying it was delivered. I called the company wondering where the package was, the refund, or the replacement items. They informed me they would be unable to issue a refund until the *** "investigation" has been completed. I have gotten no updates on the investigation via *** or shopbop. I also started my own claim via ***. This company refuses to refund my money even though I have not received the items I payed for.
Business Response
Date: 03/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Based on the details in the complain, it appears the issue is with "ShopBop" and not Amazon.com.

I'd request to please redirect this complain to the correct company.

If you have any issues with respective to Amazon, Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon
.
Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:03/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings of peace!I am *****************************, the owner of Amazon Selling Account, MKZ LLC. I am requesting your help to contact Amazon and to get their attention on our ongoing issue about the remaining inventories of the following ASINs being released. I believe this action was enforced because of the complaint received pertaining to allegedly stolen inventories resulting in hold/quarantine as directed by ******** authorities.I requested help via case logs several times. I also sent an invoice to prove that the products I sent to FBA are not stolen and are purchased directly from my supplier. The latest Case ID: *********** has the complete details of my request and the invoice.Here are the listings in questioned:B00N0OHEMA, B001PS4NRM, B00TQEX8BO, B0B12R9CYH, B0889Q6KF3, B09ZV19DBP, B08PW34WPX, B08Z2XXFFW, B08J88BHGK The notification I received on November 17, 2022 stated that to demonstrate the authenticity of my inventories, I will need to provide the supply chain documents proving that the inventories in question are *************** of invoices or receipts from your supplier issued in the last 90 days. These should reflect your sales volume during that time. Contact information for your supplier, including name, phone number, address, and website.Supplier ************************* ********************************************* ************************ ************** *********************************************** least thing that we wanted is to release my inventories so I can return them to my supplier. Please release it as soon as the review is completed. Thank you for looking into this matter.Best regards,Turbodealz ********************* Merchant Token: AZ05O8E77WKMP
Business Response
Date: 03/25/2023
Hello from Amazon.com,
I understand your concern is regarding the ***** B00N0OHEMA, B001PS4NRM, B00TQEX8BO, B0B12R9CYH, B0889Q6KF3, B09ZV19DBP, B08PW34WPX, B08Z2XXFFW, B08J88BHGK.
Upon checking we see a front line case is open case id: *********** and pending action from the seller.
Request the seller to follow the steps provided in the case to activate the listing.
In case they face any issue they can reply back on the case id: *********** for additional help.
Thank you.

Customer Answer
Date: 03/29/2023

Complaint: 19641299

I am rejecting this response because:
The case is not providing the right response. They provide steps to relist the products on Amazon, but since they blocked the listings that is impossible to do. This is not the correct remedy for our situation. We just want to pull our products out of amazons facility and for them to be sent back to us. This has been going on for too long we just want to put this to rest.

Sincerely,

*****************************
Business Response
Date: 04/12/2023
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon.com
Business Response
Date: 04/14/2023
Hello,

This is our second response to this inquiry--the first was 4/12/2023.
While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon.com
Initial Complaint
Date:03/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
january 20, 2023 and february 20, 2023 Amazon used a card ending in **** to charge me for prime when I did not join prime. They charged me $16.04 twice, so $32.08. They refuse to refund my money, and the Credit One card ending in **** will not issue a refund either and instead charged me a late fee of $39.95, now the charges are $72.03. I am filing this because they owe me the courtesy of refunding money for something I did not authorize. Thank you.
Business Response
Date: 03/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Prime charges.

I've checked on it and I can see the subscription was active on your account and was automatically renewed. Hence those charges were applied on your card. Amazon continues to charge the account holder when they sign up for any services unless canceled and the same was applied to your active Prime membership.

I can see you have recently canceled it so you will not be charged in future. As exception, I've issued the refund for the charges from Jan and Feb; you should see the refund on your billing statement within 3-5 business days. We are not able to reimburse for any fees charged by the bank or card institutions.

I'd also request to please always check on the services active on your account or for the charges on your billing statement. If you see any charge that you do not recognize and if found to be from Amazon, please immediately let us know so that we can look into it and help you.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:03/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3 times now since November I got offered lightning deals for products I had placed in my cart to buy. When I see these deals they entice me sometimes to buy and I buy everything with it that I also placed in my cart and proceed to accept a loan and pay with Affirm as offered through Amazon as a way to pay. This last time I did it I noticed right away that when I finished and bought the camera system for my car that the wrong price was charged on the loan for the ****** Car Camera. Instead of the $169.99 price being offered, they charged me $259.99 which was $90.00 more plus tax. I called right away and questioned why I was seeing that price and I was told by Amazon that I went past my 15 minute time limit. I explained that I placed it in my cart and paid right away but I paid with a loan from Affirm as they list as an option to do so in the payout. At that time they could see that the price of $169.99 was still actively showing online and told me I would have to cancel the order and redo it. I explained that I couldn't because I received and got approved for the loan of 24 items I purchased and I couldn't cancel the entire loan. They said I would have to talk to someone the next business day because that department was closed. I did the following day and many times since and they ******** fixed anything. I was able to look back at the previous 2 times since November when I did the same process of bugging by placing an order with the items in my cart to pay through Affirm because of lightning deal offers and noticed I got hurt the same way and they never have me the lightning deal price on those items either. It seems because Amazon puts a 15 minute window to be paid for the lightning deal item, that it does not work when a person pays with Affirm because it takes some time to complete the loan process and price to Amazon that the items are paid for and purchased. Basically it is fraud.
Business Response
Date: 04/12/2023
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

When you try to order lightening deals, they must be orders as fast as you can as they are only for limited time and till stock lasts. Adding an item to the cart cannot guarantee the item. It must be ordered within no time.

The only option is to return the item for a refund and reorder when the deal is on. You can check with Affirm to cancel the loan by explaining the situation so that they can help you further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************************;
Customer Answer
Date: 04/12/2023

Complaint: 19641259

I am rejecting this response because:
I know how this works but Amazon only gives 15 minutes for the lightning deal. I put it in the cart and immediately clicked paid with Affirm. This is the 3rd time when I paid with Affirm I didn't get my lightning deal. I think you have a flaw in your system when someone pays with Affirm. I called Amazon when I seen it happened right away and your employees and supervisors also seen what happen. The lightning deal was still active at that time after I purchased. Because I had 24 items purchased in my cart through Affirm I couldn't cancel it. The loan already went into effect. This system that Amazon is saying it has for lightning deals is fraud when someone pays with Affirm. I want the money in difference that is owed to me. I did everything rogue and everything I was supposed to in the time frame requires.

Sincerely,

***************************
Initial Complaint
Date:03/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
According to the Amazon FBA fees reimbursement policy: Weight and dimensions, I am entitled to a refund of funds I paid excessively due to incorrect calculations of the size and weight of products. My products SKU 7Y-G4RS-INR2, FNSKU X001M6ZWTV need to correct unit measurements. Product packaging is made of plastic material. I measured it from edge to edge, taking into account the free edge of the package. The sizing data I get by measuring the product by myself is: (**** inches x **** inches x 2.7 inches). Amazon refuses to provide me with a photo confirmation of the measurement process. I asked to give only photos that can be done by fulfilling my new request for re-measurement. I wonder if Amazon employees are stretching the plastic cover of the product. Polyethylene is a very flexible and stretchy material. The packaging can be stretched to any desired size with little effort. Amazon employees could take advantage of the features of the packaging and stretch it. To confirm the measurements of FNSKU X001M6ZWTV, I asked you to send me a photo of the measurement process. In one of Amazon's latest responses, I was told that the ** scanner was broken (letter dated 03/05/2023). "We have received an update from **: SAN3 that they cannot perform re-measurement as their machine is currently broken." Based on this answer, I assume that all this time, my goods were measured on defective equipment.Amazon gave me false hopes of receiving compensation. In one of the last support answers, I have been requested to write an excel file with a list of all Order IDs that I state have been overcharged for their weights and dimensions, along with the refund amount against each order. I got reject response to this case to .I ask Amazon employees to investigate why they refuse to receive a photo of my product measurements. I also to re-measure my goods and provide me with photos of measuring procedure.Please reduce my FBA fee and compensate me for the costs of overpaid FBA fee.
Business Response
Date: 03/25/2023
Greetings from Amazon Services,

I understand that the seller contacted us regarding re-measurement request into X001M6ZWTV and reimbursement request for possible incorrect FBA Fee charged.

While I understand how concerning it is for the seller, I can confirm that the resolution received by the seller last 5 days ago from the related Case ID: *********** is correct.

The seller have been informed that the ***** has been re-measured multiple times across FCs and have confirmed being charged correctly:

Dimensions: **** x **** x **** in
Product size tier: Large standard
Unit weight: **** oz
Dimensional weight: **** lb
Shipping weight: **** lb
FBA fulfillment fee : $5.69

FBA fees reimbursement policy: Weight and dimensions
*********************************************************************************************************************************

Lastly, please understand that as per Amazon policies and guidelines, we are unable to provide any photos of measuring procedures as this is for internal use only.

Thank you for raising this to us,

Amazon.com
Initial Complaint
Date:03/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased a lonovo labtop from Amazon that became defective on 3/20/2023 I called Amazon and I was told to fix the labtop and they will refund the repairs amount. After repairing the labtop and paying the invoice I reached out to Amazon they advised me to reach out to the manufacture and that they cant do anything for me.
Business Response
Date: 03/25/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund promised for the repair cost. I'm sorry for the inconvenience caused.

I sincerely apologize for the wrong information provided by our rep on the call. I see the order is from Jan and the return window for that item has expired on February 16, 2023.

We would highly recommend that you contact the manufacturer ******** for any assistance with warranty, replacement, or refund information. We are unable to assist with the refund or replacement or *********** the return window has expired.

I understand that ******* have promised it, I've shared the feedback with our team to ensure it is checked for necessary action and coaching to avoid this happening again in future.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/25/2023

Complaint: 19640907

I am rejecting this response because:
I understand that it is against your policy to refund me but since the customer
Service agent represents Amazon I feel that you should make an exceptions since that is what is what I was promised. This situation is not my fault in any way and Amazon should answer to its mistakes .
Sincerely,

***************************
Initial Complaint
Date:03/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has to be stopped from being lax about Chinese scams they know are happening This is how is works: Chinese seller offers a deal on a large item. You buy it and get a tracking number from a scam carrier in this case SF Express part of SF International. It will say delivered but it isnt. I work from home with cameras over whole property. By now seller will show having scammed multiple people which it didnt say before. Amazon has done nothing about it. Amazon will only offer the tiny refund not a replacement, price match, nor go after seller. They wont even help with contact info for carrier they will say speak to seller who will blame Amazon. Call scam carrier and they will confirm you received item but you didnt. In my case a sofa. SF Express will then give you a **** tracking number and swear they had your item not them. Call **** and they will say SF Express gave them an item weighing a pound or less but a bogus shipping address in another state. So the item was either never in the US at all or they switched it for a smaller lighter piece of mail to get you a bogus tracking number. None of them will do anything but blame each other. Only **** will research and verify your item was never received by them or sent to your address. Amazon knows this and continues to allow it. They will hold up your money days to months on items only to refund the original amount knowing you cant replace it for that price and are out weeks or months of time and effort. Please make them stop this. I want my sofa for my original price, I want the seller removed, I want them to stop allowing sellers to use scam carriers like SF Express and be involved in the shipping and tracking of their items. They told me they dont even have contact info for them
Business Response
Date: 03/30/2023
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience caused regarding the "Sofa Order".

I've reported the issue to our team to make sure an action is taken on this concern to ensure this is not repeated. I understand you would like the item at the price it was offered in however I'm sorry, we are unable to fulfill that request. We have processed a full refund on your account on March 30. Confirmation email sent on Thursday, March 30, 2023 at 6:01 PM (PDT).

I'd like to thank you for bringing this to our attention. Rest assured, our team will check on the seller activities including the one you have reported to us for a necessary action to avoid these happening again.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 03/31/2023

Complaint: 19640493

I am rejecting this response because: This happens way too often. Getting a refund doesn't replace the item that I now cannot get anywhere near the price I paid. It doesn't help with the time off my job I had to take to **** down the tracking information and location of my item myself on my own time. It does not help the fact that I had money held for WEEKS for an item that was a scam. You guys are NOT stopping the scammers and shippers from doing this.

Sincerely,

*********************
Initial Complaint
Date:03/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 20th 2023 my email was involved in a password breach. Upon further investigation and changing my password to my email. The hacker was able to gain access to my Amazon account to change my password, the hacker was then able to open two Amazon credit cards in my name without any verification on Amazon behalf and order nine ipads at $841 each. On the morning of March 21st 2023, I received and email from Amazon that my account had been suspended for fraudulent activity and I would need to call to have it unlocked. The Amazon representative walked me through everything, at that time I also set up the two step authentication to my phone number for any changes to my account. On March 21st 2023 at 10:30 am I received verification that amazon had approved the change of all of my account information, including my email address, my phone number with zero verification AGAIN even though I set up the two-step verification. It has taken Amazon three days to be able to get my account back each time taking 24 to ****************************** this investigation time not even suspending my account because "we can't suspend accounts" and then coming back with no guarantee that my privacy and security is safe, no accountability, and no refund of the almost $8000.00 this person was able to spend on my account. Amazon has also not explained how all of this was able to happen. All being delivered to this person, with the address on the orders, the orders they claimed were canceled and that everything would be rectified in 1-2 days in my account. This has been the worse customer service experience I have ever dealt with, and buyers beware, Amazon does not take your privacy and security seriously. My yahoo account took it more seriously.
Business Response
Date: 04/02/2023
Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 4/3/2023.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,

Amazon.com

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