Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,248 total complaints in the last 3 years.
21,743 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband isan Amazon prime member and we have noticed over the past several weeks orders are not being delivered according y the prime membership benefits. We have contacted the company and were told there is a problem with a delivery driver, and they would fix the problem how it continues. Orders are taking about a week sometime two to be delivered
Business Response
Date: 07/11/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the issue related to order delays.

I'm sorry for the inconvenience caused due to the orders getting delayed. Issues like this where it keep on repeating feel you bad about the service. I would have felt the same .

We amazon always try to deliver orders on given time. But in rare situations like this will occur and orders will get delayed.

Thanks for letting us know about this, I've forward the issue to the team to work on it so that such delays won't get repeated.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Initial Complaint
Date:07/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yesterday, July 9th, I ordered two mattresses (2 seperate orders) from Amazon. The advertised price was $345.99 per mattress. I completed the order and selected their pay with Affirm option which was 0% interest for 3 months (see screenshots after order was placed). Approx a hour or two later I received an email from affirm saying they were now going to charge me a ****% interest rate. This was clearly not what I wanted or was promised so I went back to cancel the order/change my payment method. There was no option to change it so I selected cancel order and under reason for cancellation I selected "Need to change payment method".I waited for an email from Amazon to change the payment method but never received one. So approx 12h later I went back to reorder the mattresses but now Amazon was going to charge me $429.99 which is $84 more per mattress. This is obviously not fair and sounds like bait and switch to me so I called customer service. The first customer service representative seemed eager to help.and put me on hold while he attempted to resolve the issue. After 15m the call just ended. I'm assuming the rep either purposely or mistakingly ended the call. I waited for a call return and never recieved anything. I called back and the next rep had no interest in helping me and just said no nothing they would do for me.This is not fair and terrible business practice.
Business Response
Date: 07/11/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the item is already shipped. You can refuse the package when it arrives and place a new order.

Unfortunately we are unable to match the price with the current price on the website.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 07/14/2023

Complaint: 20296507

I am rejecting this response because:
This is not correct. I reordered 2 other mattresses because I needed them and those are ones that are shipped. The case still stands as to what happen with the original order.

Sincerely,

*****************************
Business Response
Date: 07/29/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that one of the orders have been canceled (*************** ****) and other 702-5035374-4213858 shipped. I see that the one canceled as of less price than the one shipped.

Unfortunately we are unable to do anything in this case. The item was sold by a seller and we do not have any option to match the price.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB, I created this listing on Amazon.com in 2019 (Listed as a product NOT sold on Amazon).ASIN: B07YK6Z8GJ.The Brand Name indicated on the listing was: DiClavus The Title on the listing was: DiClavus Set of 3 Clear Vinyl Storage Bags with Zipper 24x20x11 Inch, Clothes Bag Organizer, Space Saver PVC Comforter Clear Storage Bags for Blanket, ***************** Storage, Linen Storage Now, some fraudulent actor has CHANGED the Brand name and Title on the listing to the following:Brand Name:Title: NUYKOUY Set of 3 Clear Vinyl Storage Bags with Zipper 24x20x11 Inch, Clothes Bag Organizer, Space Saver PVC Comforter Clear Storage Bags for Blanket, ***************** Storage, Linen Storage According to the Amazon Product Detail Page Rules:"If you choose to re-brand a product you must create a new ASIN rather than update an existing ASIN. This is true even if the product is unbranded and does not change materially after the brand change. This includes adding a brand to a previously unbranded product."Therefore, Amazon's Policies for editing detail pages prohibit the change of the Brand Name.Now, I have attached proof of the brand name diference.The link to the *** still contains the correct Brand Name value:***********************************************************************************
Business Response
Date: 07/11/2023
Hello from Amazon.com,

My name is ****** from Amazon Selling Partner Support Executive Escalation Department.
The seller must report violations through our Report Abuse form and reviewed by our dedicated investigations team.To report this possible violation, from the "Performance" drop-down menu choose "Account Health" and click "Report abuse." Select the most appropriate option and enter any relevant details. Be sure to include the following information, if applicable:
The ASIN/ISBN of the item's detail page and the product title
The store or business name of the seller being reported
A concise explanation of the violation
For a direct link to report a violation, go to "Report abuse": *********************************************************
For more information, go to the "Report a Violation" help article:
********************************************************************
These claim submissions have legal implications and as such cannot be submitted by anyone other than the reporting seller. All reports are thoroughly investigated by our investigations team. For privacy reasons, the results of our investigations cannot be disclosed; however, disciplinary actions will be taken as appropriate.
While we wont be able to comment further on this matter.
Customer Answer
Date: 07/12/2023

Complaint: 20296457

I am rejecting this response because:

WE already did that - Complaint ID: ***********. The listing is still active. The listing still has WRONG/INCORRECT ***** NAME (NUYKOUY).

Once again, that was the timeline:
1. I created a *** in 2019, and the ***** name was DiClavus. It is not allowed to rebrand the ***s by Amazon policies as I mentioned earlier.
2. In 2023, another seller submitted changes to the *** and changed the ***** field to NUYKOUY.
AFTER this change, this seller went and connected this **** to its ***** REGISTRY cabinet MAKING himself the only one who is allowed to make changes.

In such way, this seller violated Amazon Selling Policies and the Seller Code of Conduct because they:

Provided Inaccurate information to Amazon and Amazon customers at all times (INCORRECT ***** NAME).
Acted unfairly and misused Amazons features or services.
Attempted to damage or abuse another seller, their listings or ratings (I have lost the ability to sell my products, as of now, the *** has another ***** name, and my products now, according to Amazon policies, are not the same as on the ***.

Therefore, Dear Amazon, I am asking you to:

Remove the **** in question from the ***** REGISTRY of the fraudulent seller, PUTIAN DAILUOHE TRADING ********* (owner of the NUYKOUY US trademark according to the *****).

Change the ***** name and title back to their original versions (DiClavus) from your side, as it was the systems mistake to allow this, not mine.

Suspend the seller, who made those changes, as that seller violated Amazon policies fraudulently.

*******************************************************

Sincerely,

***************
Business Response
Date: 07/26/2023
Hello Better Business Bureau

Regarding complaint ********,

We have confirmed to the Seller that Amazon reviewed the information provided and took appropriate measurements to address his claim, communication was submitted to him on 04/11/2023 and 04/25/2023.

Sincerely.
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon closed my account for unclear reasons and I can no longer contact them through their normal channels because my account is closed. I would like them to contact me or to reopen the account. The account in question is registered to my email address ******************
Business Response
Date: 08/01/2023
Hello ********;Traexler,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and see that your Amazon account has been reinstated.

Hope this helped.

Regards,

Arun
Amazon.com
*****************************
Initial Complaint
Date:07/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes there is the briefcase to return but what about the wrong item please send back to me. Please do not charge me if I do not have the items I returned or wrong items. I want to get the wrong items returned back and I need to know what I need to do get those tiems back
Business Response
Date: 07/10/2023
Hello *******************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the incorrect item returned.

I apologize for the inconvenience.

I would like to inform you that any incorrect items which are returned to the returns centers will be disposed.

Unfortunately, we'll not be able to return it back to you.

If there was any option, we would have surely helped.

Also, please help me with the order numbers that are returned and yet to be refunded.

I'll check and assist you further.

Regards,
Arun

Amazon.com
*****************************
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint: Amazon Account Blocked for Leaving Purchase Reviews Dear Better Business Bureau,I am writing to file a complaint regarding the unjust blocking of my Amazon account for leaving purchase reviews. As a long-time Amazon customer, I have always valued the platform's commitment to customer satisfaction and the ability to share my experiences through product reviews. However, I have recently encountered a frustrating situation that I believe requires your attention.A while ago, I received notification from Amazon stating that my account has been blocked from leaving reviews due to alleged violations of their review guidelines. To my surprise, I was not provided with any specific information about the reviews in question, making it difficult for me to understand the exact nature of the violation. This lack of transparency is deeply concerning, as it prevents me from rectifying any potential mistakes or understanding the reasoning behind the account suspension.I have always strived to leave honest and constructive feedback on the products I purchase, ensuring that my reviews adhere to Amazon's guidelines. I have never engaged in any form of fraudulent activity, such as posting fake reviews or receiving compensation for my reviews. Therefore, the sudden and unexplained blocking of my account is both unjust and unjustifiable.My Amazon account holds significant value to me, not only as a platform for purchasing various products but also as a means of participating in a community where customers can share their experiences and make informed decisions. The loss of this privilege without proper explanation or opportunity to address any concerns is incredibly frustrating and disappointing.I kindly request your assistance in resolving this matter. I would appreciate it if you could communicate with Amazon on my behalf, urging them to reinstate my account and provide detailed information about the alleged violations. I believe it is essential for Amazon to reassess their actions and implement fair and transparent processes when dealing with customer accounts and reviews.Thank you for your attention to this matter. I trust that the Better Business Bureau will work diligently to ensure a fair resolution, allowing me to regain access to my Amazon account for leaving reviews and continue contributing to the online shopping community.Sincerely,********************* Amazon Email: ******************
Business Response
Date: 08/11/2023
Hello,

We have decided to reinstate this customer's account.

We sent an email to the customer informing them of this decision on 8/11/23.
Customer Answer
Date: 08/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Amazon deactivated my Amazon-seller account claiming it's because price gouging during Covid crisis.-such a wrongful decision resulted in loss of over $14000 in inventory sitting in storage that can't be sold due to depreciation in value, models became old and expiration of some items -tried contacting customer service numerous times and all I got was a request of answering some question and after replying I don't hear back.- I even thought about contacting ******************* and surprisingly his associate responded asking for my account email, when I sent him account email I never heard back instead I was contacted by the customer service again asking same old questions.- I work in the medical field and such a wrongful accusation not only made me lose a lot of money but also affected me emotionally.- all am requesting is to be investigated by a person in the US and if I have done nothing wrong is to get my account reinstated.- I'm not looking for any sort of compensation.thank you.
Business Response
Date: 07/11/2023
Hello Better Business Bureau

Regarding complaint ********, on 7/10/2023

We have confirmed to the Seller that Amazon reviewed the information provided on the appeal and determined the account will remain deactivated, as the activity in their account was found to be in violation of the "Amazon Services Business Solutions Agreement". Communication exchanged between Amazon and the Seller Partner on multiple occasions by email on dates 11/22/2022, 12/28/2022,02/12/2023 and 03/27/2023
The decision was made after reviewing both, their account activity and the information provided in the appeal.

Sincerely.
Customer Answer
Date: 07/21/2023
- Im pretty confident to say that I didnt violate any Amazons policy.
- Amazon didnt perform the required deep investigation into my case, if they would they would have reached the same conclusion that my account was deactivated by accidentally by a computer algorithm not by a real person
- I strongly believe that I didnt commit any Price gouging as I was accused.
- changing the prices on some of my items is something that Amazon itself do every hour on thousands of items.
- the term price gouging during Covid will be applicable if I sold items that would be related to the Pandemic such as hand sanitizers, paper towel etc but In my case this didnt happen, my store inventory was limited to non essential electronics And electronic related items such as CDs, Roku devices l, collectors coins .. etc.
- all my funds were released from my account that wont be the case if I have committed such a violation as per Amazon policy.
- I still request that my account should be reinstated and/or be contacted by phone or email with an Amazon representative.

Thank you.
Initial Complaint
Date:07/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fraud on my account they are requiring me to pay for four order that I did not order but where deliver to my address somehow I need my account to he active so I can use the pharmacy as I have a health concern I have attached the order that need to be paid before they can reopen my account this is not the first time Amazon has done this to be I want this fix and my account to be active I have also emailed ***************************** Im in the middle dealing with these items so please have my account REinstated
Business Response
Date: 07/26/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-07-25 confirming account reinstatement.
Sincerely,
********
Amazon.com
==============
Customer Answer
Date: 07/26/2023

Complaint: 20296214

I am rejecting this response because:

Sincerely,

*****************************

it keep happing till I get confirmation that this will not happen again I will accept the response bankruptcy case 2110177
Initial Complaint
Date:07/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I asked if I bought some ear buds and a MacBook would get them at the prime day savings price or do I need to wait until. 7/11/23 and 7/12/23 or do I get that price today 7/9/23 I asked to different people both of them said yes after you check out it will be adjusted. literally I made sure two separate times and told him the deduction wasn't at Check out I'm affria to check out and spend 576 ish cause that all the money I had. he reassured me that I could place the order and they would adjust it. so I did and no discount after that talked to several customer service people and what he told me was false the only way I could get at the cheaper price is on 7/11/23 or7/12/23. told to return the product and order it in two days I said I can't I don't have anymore money and by the time it goes back into my bank prime days will be over. told me there nothing absolutely nothing they could do nothing asked to talk to someone higher they said there is no-one higher call bull s*** on that so needless too say I have no money and its to late to cancel my order its already in advance stage of shippin.. I have screen shot of the prices and of all conversation vial text and requested the phone conversations as well. I wouldn't of ordered today if I had to wait I would of waited till Tuesday 7/11/23 the superviser even admitted that the employee said it was ok order today 7/9/23 that was all recorded as well just waiting for it said could take up to one month to get it literally this all started at 130ish pm didn't get off phone til 8ish pm I did my home to make sure I would get the discount price before I placed order there more to the story but I don't have enough room on her to type the whole thing
Business Response
Date: 07/10/2023
Hello *******************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the prime day discounts on the products.

I apologize for the inconvenience and incorrect information provided earlier by the customer support team.

Upon checking, I see that you've placed an order through a seller and prime discounts will not be applied on the seller sold and fulfilled orders.

Also, if there is any discount available, you'll find it on the checkout page and also on the product page stating deal price.

Unfortunately, we'll not be able to take any action on the price difference in this case.

I would request you to wait for the prime day deal on the website.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 07/13/2023

Complaint: 20296131

I am rejecting this response because:
I did ask all the questions before I did anything and customer service reps two of them told me it was OK and it would be adjusted and when it wasnt the customer service reps *********** told me there was nothing they could do absolutely nothing. *** got the printouts of the conversations that I had with the two different ***** ****** and zebra, and one of the supervisor even said yes they did tell you that but that was false information and they still wouldnt do anything even though it was their fault it wasnt mine. I should be able to trust somebody through customer service at **********************. Obviously you cant.
Sincerely,

*******************************
Initial Complaint
Date:07/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com is breaking the law and charge sugar taxes on non sugar zero calorie beverages. I tried to order Zevia Zero Sugar Zero calories soda on amazon and I noticed new tax (not the recycle tax) added to my order that was not there previously. I did some research and found out it's this tax:************************************************************* This tax only applies to drinks with sugar, here's the direct quote from the website "A sugar-sweetened beverage is defined as any nonalcoholic beverage intended for human consumption that contains added caloric sweetener and contains more than 25 calories per 12 fluid ounces of beverage,"The soda I'm trying to order is Zevia Zero Sugar Zero calorie but I'm being charged a sugar tax on non sugar beverage and I can't even reach amazon live chat for assistance because they are too busy.
Business Response
Date: 07/10/2023
Hello *******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the tax for non sugar zero calorie beverages on the website.

I apologize for the inconvenience that you've experienced in this case.

I'll surely take this as a feedback from you and will forward it to the appropriate team for further review on it.

We'll ensure that an action is taken accordingly as per the review outcome.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Customer Answer
Date: 07/13/2023

Complaint: 20296095

I am rejecting this response because: although sugar tax was removed from the non sugar beverage products, amazon have not refunded their customers on sugar taxes that was collected illegally previously

Sincerely,

Yun You

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